特集 : 国別レポートが13,000件から検索可能になりました!

特集 : 海外市場の委託調査がセミカスタムベースでお手軽にできます

株式会社グローバルインフォメーション
表紙
市場調査レポート
商品コード
871422

クラウド型ユニファイドコミュニケーション(UCaaS)市場 - 成長、傾向、および予測

Unified Communication As-a-Service in Retail Market - Growth, Trends, and Forecast (2020 - 2025)

出版日: | 発行: Mordor Intelligence LLP | ページ情報: 英文 100 Pages | 納期: 2-3営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=105.84円
クラウド型ユニファイドコミュニケーション(UCaaS)市場 - 成長、傾向、および予測
出版日: 2020年01月01日
発行: Mordor Intelligence LLP
ページ情報: 英文 100 Pages
納期: 2-3営業日
担当者のコメント
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
  • 全表示
  • 概要
  • 目次
概要

世界のクラウド型ユニファイドコミュニケーション(UCaaS)市場は、2019年から2024年の間に16%を超えるCAGRで成長する見通しです。

当レポートでは世界のクラウド型ユニファイドコミュニケーション(UCaaS)市場について調査しており、市場概況や成長要因・阻害要因、地域別市場分析、競合情勢、主要企業のプロファイル等の情報をまとめています。

目次

第1章 イントロダクション

  • 研究成果
  • 調査の前提条件
  • 調査範囲

第2章 調査方法

第3章 エグゼクティブサマリー

第4章 市場のダイナミクス

  • 市場概況
  • 市場成長および阻害要因のイントロダクション
  • 市場成長要因
    • カスタマーエクスペリエンスと店舗運営を強化するためのIPアプリケーションの採用の拡大
    • モビリティとBYODに対する需要の増加
    • 中小企業の需要
  • 市場阻害要因
    • 店舗インフラを限定する既存システムのクラウドへの統合
  • 業界の魅力 - ファイブフォース分析
    • 新規参入の脅威
    • バイヤー/消費者の交渉力
    • サプライヤーの交渉力
    • 代替製品の脅威
    • 業界の競争

第5章 テクノロジの概要

第6章 市場セグメント

  • 地域別
    • 北米
    • 欧州
    • アジア太平洋地域
    • その他

第7章 競合情勢

  • 企業プロファイル
    • RingCentral Inc.
    • 8X8 Inc.
    • Verizon Communications Inc.
    • Mitel Networks Corporation
    • Comcast Corporation
    • Vonage Holdins Inc.
    • West Corporation
    • Star2Star Communications LLC
    • DXC Technology Company
    • Tieto Oyj
    • IBM Corporation
    • Alcatel-Lucent USA Inc.
    • Cisco Systems Inc.

第8章 投資分析

第9章 市場機会および今後の動向

目次
Product Code: 52188

Market Overview

The Unified Communication-as-a-Service in Retail market was valued at USD 4872.15 million in 2019 and is expected to reach USD 15,705.18 million by 2025, at a CAGR of 18.2% over the forecast period 2020 - 2025. Unified Communications (UC) Solutions enables retailers to provide a rich platform for collaboration and smarter way to interact seamlessly, converging physical experiences with virtual, while reducing costs and enabling flexible expansions across the enterprise.

  • The lack of awareness of the technology is hindering the growth of the market. In one of the surveys done by Retail Week, it was figured out that more than 69% of retailers were not aware of Unified Communications Solutions and 38% of them said that they did not know the benefits of implementing the same.
  • The growing adoption of BYOD and other mobility solutions has been aiding the adoption of UCaaS solutions.
  • The growing adoption of IP applications to enhance customer experience & in-store operations are also expected to boost the growth of the market studied.

Scope of the Report

The changing consumer behavior has resulted in a dynamic shift in today's Retail Industry. From a single point of physical interaction to omnichannel interactions like web, mobile or social media, consumers today are demanding the need for providing enhanced shopping experience across all channels.

Key Market Trends

Increasing Small and Medium Scale Industries to Drive the Market

  • The dependency of small and medium-sized businesses (SMBs) on the cloud is proliferating and is expected to increase in the future. UCaaS has emerged as an ideal solution for SMBs, mainly when delivered in a cloud-based model.
  • These solutions combine real-time, integrated voice and collaboration capabilities, along with a flexible and scalable delivery model, making them well suited for SMBs. The primary benefit of UCaaS for SMBs is more about reducing costs than having an impact on business.
  • These businesses regard to cost savings, increased security, and simplified management as the significant benefits of deploying UCaaS. A recent study by ATT confirmed that two-thirds (67%) of small businesses (with fewer than 100 employees) use VoIP today. SMBs interested in hosted IP telephony and VoIP access service are likely to increase. Also, more than 70% of SMBs are expected to purchase new communication technologies in the next two years.

North America to Hold Major Share

  • The region has many brick-and-mortar stores are which increasingly offering Buy Online, Pickup In Store (BOPIS) and Buy Online, Return In Store (BORIS) flexibility. This is driving more calls for Return Merchandise Authorizations, inventory inquiries, and appointments for value-added services like installations and customizations.
  • Moreover, the region has the United States which has a well-established distribution channel for all forms of retail sales. The retail segment in the country employs around 29 million people and provides more than 42 million jobs. Sales in the sector are expected to increase by 3.4% year-on-year, with e-commerce retail sales expected to grow by 7-10%.
  • Further, the retailers in the region are scrambling to meet the expectations and demands of an increasingly digital customer base, asking for better co-operation and communication between the staff to provide seamless services to the customers. The companies in the region are further promoting UCaaS by providing innovative solutions.
  • For instance, Amazon USA has released Chime, a cloud-based UCaaS, hosted in Amazon Web Service's cloud. It provides video conferencing service to enterprises and works on both desktop & mobile phones. It was deployed in retailer Brooks Brothers' stores as a pilot project. Other retailers are expected to incorporate Chime in their stores, as the demand for UCaas in retail is expected to rise dramatically.

Competitive Landscape

The unified communications-as-a-service in retail market is moderately competitive. The companies in the market are strategically innovating, collaborating and expanding in providing sustainable solutions in order to withstand the growing competition in the market.

  • November 2018: Cisco introduced a cloud phone system, and three new collaboration products at its Partner Summit event in Las Vegas. The offering is centered on the integration of Cisco's BroadSoft business with the rest of the company's collaboration portfolio.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Growing Adoption of IP applications to Enhance Customer Experience & In-store Operations
    • 4.3.2 The Increased Demand for Mobility and BYOD
    • 4.3.3 Demand Small and Medium Sized Businesses
  • 4.4 Market Restraints
    • 4.4.1 Integration Existing System To Cloud Due To Limited To Store Infrastructures
  • 4.5 Industry Attractiveness - Porter's Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 TECHNOLOGY SNAPSHOT

6 MARKET SEGMENTATION

  • 6.1 Geography
    • 6.1.1 North America
      • 6.1.1.1 US
      • 6.1.1.2 Canada
    • 6.1.2 Europe
      • 6.1.2.1 UK
      • 6.1.2.2 Germany
      • 6.1.2.3 France
      • 6.1.2.4 Italy
      • 6.1.2.5 Rest of Europe
    • 6.1.3 Asia Pacific
      • 6.1.3.1 China
      • 6.1.3.2 India
      • 6.1.3.3 Japan
      • 6.1.3.4 Rest of Asia-Pacific
    • 6.1.4 Rest of World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 RingCentral Inc.
    • 7.1.2 8X8 Inc.
    • 7.1.3 Verizon Communications Inc.
    • 7.1.4 Mitel Networks Corporation
    • 7.1.5 Comcast Corporation
    • 7.1.6 Vonage Holdins Inc.
    • 7.1.7 West Corporation
    • 7.1.8 Star2Star Communications LLC
    • 7.1.9 DXC Technology Company
    • 7.1.10 Tieto Oyj
    • 7.1.11 IBM Corporation
    • 7.1.12 Alcatel-Lucent USA Inc.
    • 7.1.13 Cisco Systems Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS

株式会社グローバルインフォメーション
© Copyright 1996-2020, Global Information, Inc. All rights reserved.