市場調査レポート

商品コード

1504177

顧客コミュニケーション管理の市場規模、シェア、予測、動向分析：方法、材料、最終用途産業別-2031年までの世界の予測

Customer Communication Management Market Size, Share, Forecast, & Trends Analysis by Method, Material, and End-use Industry - Global Forecast to 2031

出版日: 2024年06月01日
発行: Meticulous Research
ページ情報: 英文 250 Pages
納期: 5～7営業日

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全表示
概要
図表
目次

概要

サンプル依頼リストに入れる

顧客コミュニケーション管理市場は、2024年から2031年までのCAGRが10.7%で、2031年には39億米ドルに達すると予測されます。

この調査レポートは「顧客コミュニケーション管理市場：コンポーネント別（ソフトウェアとサービス）、展開形態別、組織規模別、用途別（顧客サービスとサポート、マーケティングとプロモーション）、エンドユーザー別（BFSI、小売＆Eコマース）、地域別-2031年までの世界予測」と題し、主要5地域の顧客コミュニケーション管理市場を詳細に分析し、現在の市場動向、市場規模、市場シェア、最近の動向、2031年までの予測などを掲載しています。

顧客コミュニケーション管理市場の成長は、クラウドコンピューティングに対する需要の高まりと、自然言語処理における技術的進歩によってもたらされます。しかし、導入や統合にかかるコストの高さ、データの同期化、複雑さが、この市場の成長を抑制する可能性があります。

さらに、デジタルチャネルの拡大とクラウドベースのCCMソリューションの採用は、顧客コミュニケーション管理市場で事業を展開するプレーヤーに大きな成長機会を提供すると予想されます。しかし、データのプライバシーとセキュリティへの注目の高まりと統合の複雑さが、この市場の成長を阻害する可能性があります。

概要
市場成長に影響を与える要因
- 促進要因
  - クラウドコンピューティング需要の高まり
  - 自然言語処理の技術的進歩
- 抑制要因
  - 実装と統合にかかる高コスト
  - データの同期と複雑さ
- 機会
  - デジタルチャネルの拡大
  - クラウドベースのCCMソリューションの採用
- 課題
  - データのプライバシーとセキュリティへの関心の高まり
  - 統合の複雑さ
ケーススタディ
バリューチェーン分析
ポーターのファイブフォース分析

第5章顧客コミュニケーション管理市場：コンポーネント別評価

概要
ソフトウェア
サービス

第6章顧客コミュニケーション管理市場：展開モード別評価

概要
クラウドベースの展開
オンプレミス

第7章顧客コミュニケーション管理市場：組織規模別評価

概要
中小企業
大企業

第8章顧客コミュニケーション管理市場：用途別評価

概要
カスタマーサービスとサポート
マーケティングとプロモーション
請求と支払い
顧客オンボーディング
その他のアプリケーション

第9章顧客コミュニケーション管理市場：最終用途産業別評価

概要
銀行、金融サービス、保険（BFSI）
ヘルスケア
通信・IT
小売・eコマース
政府機関
その他最終用途産業

第10章顧客コミュニケーション管理市場：地域別評価

北米
- 米国
- カナダ
欧州
- ドイツ
- 英国
- フランス
- イタリア
- スペイン
- オランダ
- スイス
- スウェーデン
- デンマーク
- その他欧州
アジア太平洋
- 中国
- 日本
- インド
- 韓国
- オーストラリア・ニュージーランド
- インドネシア
- タイ
- ベトナム
- マレーシア
- シンガポール
- その他アジア太平洋地域
ラテンアメリカ
- メキシコ
- ブラジル
- その他ラテンアメリカ
中東・アフリカ
- アラブ首長国連邦
- イスラエル
- その他中東とアフリカ

第11章顧客コミュニケーション管理市場：競合情勢

概要
主要成長戦略
- 市場の差別化要因
- シナジー分析主要取引と戦略的提携
競合ダッシュボード
- 業界リーダー
- 市場の差別化要因
- 前衛企業
- 現代の有力企業
ベンダーの市場ポジショニング
市場シェア分析

第12章企業プロファイル（企業概要、財務概要、製品ポートフォリオ、戦略的展開）

Adobe Inc.
Oracle Corporation
Pitney Bowes Inc.
Capgemini SE
Newgen Software Technologies Limited
Messagepoint Inc.
TopDown Inc.
Cincom Systems, Inc.
Zoho Corporation Pvt. Ltd.
Nagarro SE
Smart Communications Inc.
Precisely
BelWo, Inc.
Open Text Corporation
Doxim Inc.

（注：上位5社のSWOT分析を提供）

第13章付録

図表

LIST OF TABLES

Table 1 Currency Conversion Rates (2018-2022)
Table 2 Global Customer Communication Management Market, by Component, 2024-2031 (USD Million)
Table 3 Global Customer Communication Management Software Market, by Country/Region, 2022-2031 (USD Million)
Table 4 Global Customer Communication Management Services Market, by Country/Region, 2022-2031 (USD Million)
Table 5 Global Customer Communication Management Market, by Deployment Mode, 2024-2031 (USD Million)
Table 6 Global Customer Communication Management Market for Cloud-based Deployments, by Country/Region, 2022-2031 (USD Million)
Table 7 Global Customer Communication Management Market for On-premise Deployments, by Country/Region, 2022-2031 (USD Million)
Table 8 Global Customer Communication Management Market, by Organization Size, 2024-2031 (USD Million)
Table 9 Global Customer Communication Management Market for Small & Medium-sized Enterprises, by Country/Region, 2022-2031 (USD Million)
Table 10 Global Customer Communication Management Market for Large Enterprises, by Country/Region, 2022-2031 (USD Million)
Table 11 Global Customer Communication Management Market, by Application, 2024-2031 (USD Million)
Table 12 Global Customer Communication Management Market for Customer Service and Support, by Country/Region, 2022-2031 (USD Million)
Table 13 Global Customer Communication Management Market for Marketing and Promotions, by Country/Region, 2022-2031 (USD Million)
Table 14 Global Customer Communication Management Market for Billing and Payments, by Country/Region, 2022-2031 (USD Million)
Table 15 Global Customer Communication Management Market for Customer Onboarding, by Country/Region, 2022-2031 (USD Million)
Table 16 Global Customer Communication Management Market for Other Applications, by Country/Region, 2022-2031 (USD Million)
Table 17 Global Customer Communication Management Market, by End-use Industry, 2024-2031 (USD Million)
Table 18 Global Customer Communication Management Market for Banking, Financial Services, and Insurance (BFSI), by Country/Region, 2022-2031 (USD Million)
Table 19 Global Customer Communication Management Market for Healthcare, by Country/Region, 2022-2031 (USD Million)
Table 20 Global Customer Communication Management Market for Telecom and IT, by Country/Region, 2022-2031 (USD Million)
Table 21 Global Customer Communication Management Market for Retail & E-commerce, by Country/Region, 2022-2031 (USD Million)
Table 22 Global Customer Communication Management Market for Government Bodies, by Country/Region, 2022-2031 (USD Million)
Table 23 Global Customer Communication Management Market for Other End-use Industries, by Country/Region, 2022-2031 (USD Million)
Table 24 Global Customer Communication Management Market, by Country/Region, 2022-2031 (USD Million)
Table 25 Asia-Pacific: Customer Communication Management Market, by Country/Region, 2022-2031 (USD Million)
Table 26 Asia-Pacific: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 27 Asia-Pacific: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 28 Asia-Pacific: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 29 Asia-Pacific: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 30 Asia-Pacific: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 31 China: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 32 China: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 33 China: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 34 China: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 35 China: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 36 Japan: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 37 Japan: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 38 Japan: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 39 Japan: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 40 Japan: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 41 India: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 42 India: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 43 India: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 44 India: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 45 India: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 46 South Korea: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 47 South Korea: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 48 South Korea: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 49 South Korea: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 50 South Korea: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 51 Australia & New Zealand: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 52 Australia & New Zealand: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 53 Australia & New Zealand: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 54 Australia & New Zealand: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 55 Australia & New Zealand: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 56 Indonesia: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 57 Indonesia: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 58 Indonesia: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 59 Indonesia: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 60 Indonesia: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 61 Thailand: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 62 Thailand: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 63 Thailand: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 64 Thailand: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 65 Thailand: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 66 Vietnam: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 67 Vietnam: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 68 Vietnam: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 69 Vietnam: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 70 Vietnam: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 71 Malaysia: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 72 Malaysia: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 73 Malaysia: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 74 Malaysia: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 75 Malaysia: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 76 Singapore: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 77 Singapore: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 78 Singapore: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 79 Singapore: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 80 Singapore: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 81 Rest of Asia-Pacific: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 82 Rest of Asia-Pacific: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 83 Rest of Asia-Pacific: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 84 Rest of Asia-Pacific: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 85 Rest of Asia-Pacific: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 86 North America: Customer Communication Management Market, by Country/Region, 2022-2031 (USD Million)
Table 87 North America: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 88 North America: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 89 North America: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 90 North America: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 91 North America: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 92 U.S.: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 93 U.S.: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 94 U.S.: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 95 U.S.: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 96 U.S.: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 97 Canada: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 98 Canada: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 99 Canada: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 100 Canada: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 101 Canada: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 102 Europe: Customer Communication Management Market, by Country/Region, 2022-2031 (USD Million)
Table 103 Europe: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 104 Europe: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 105 Europe: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 106 Europe: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 107 Europe: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 108 Germany: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 109 Germany: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 110 Germany: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 111 Germany: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 112 Germany: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 113 U.K.: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 114 U.K.: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 115 U.K.: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 116 U.K.: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 117 U.K.: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 118 France: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 119 France: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 120 France: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 121 France: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 122 France: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 123 Italy: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 124 Italy: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 125 Italy: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 126 Italy: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 127 Italy: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 128 Spain: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 129 Spain: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 130 Spain: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 131 Spain: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 132 Spain: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 133 Netherlands: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 134 Netherlands: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 135 Netherlands: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 136 Netherlands: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 137 Netherlands: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 138 Switzerland: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 139 Switzerland: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 140 Switzerland: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 141 Switzerland: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 142 Switzerland: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 143 Sweden: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 144 Sweden: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 145 Sweden: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 146 Sweden: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 147 Sweden: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 148 Denmark: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 149 Denmark: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 150 Denmark: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 151 Denmark: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 152 Denmark: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 153 Rest of Europe: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 154 Rest of Europe: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 155 Rest of Europe: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 156 Rest of Europe: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 157 Rest of Europe: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 158 Latin America: Customer Communication Management Market, by Country/Region, 2022-2031 (USD Million)
Table 159 Latin America: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 160 Latin America: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 161 Latin America: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 162 Latin America: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 163 Latin America: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 164 Mexico: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 165 Mexico: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 166 Mexico: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 167 Mexico: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 168 Mexico: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 169 Brazil: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 170 Brazil: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 171 Brazil: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 172 Brazil: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 173 Brazil: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 174 Rest of Latin America: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 175 Rest of Latin America: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 176 Rest of Latin America: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 177 Rest of Latin America: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 178 Rest of Latin America: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 179 Middle East & Africa: Customer Communication Management Market, by Country/Region, 2022-2031 (USD Million)
Table 180 Middle East & Africa: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 181 Middle East & Africa: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 182 Middle East & Africa: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 183 Middle East & Africa: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 184 Middle East & Africa: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 185 UAE: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 186 UAE: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 187 UAE: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 188 UAE: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 189 UAE: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 190 Israel: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 191 Israel: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 192 Israel: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 193 Israel: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 194 Israel: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)
Table 195 Rest of Middle East & Africa: Customer Communication Management Market, by Component, 2022-2031 (USD Million)
Table 196 Rest of Middle East & Africa: Customer Communication Management Market, by Deployment Mode, 2022-2031 (USD Million)
Table 197 Rest of Middle East & Africa: Customer Communication Management Market, by Organization Size, 2022-2031 (USD Million)
Table 198 Rest of Middle East & Africa: Customer Communication Management Market, by Application, 2022-2031 (USD Million)
Table 199 Rest of Middle East & Africa: Customer Communication Management Market, by End-use Industry, 2022-2031 (USD Million)

LIST OF FIGURES

Figure 1 Market Ecosystem
Figure 2 Key Stakeholders
Figure 3 Research Process
Figure 4 Key Secondary Sources
Figure 5 Primary Research Techniques
Figure 6 Key Executives Interviewed
Figure 7 Breakdown of Primary Interviews (Supply-side & Demand-side)
Figure 8 Market Sizing and Growth Forecast Approach
Figure 9 Key Insights
Figure 10 The Software Segment to Account for the Largest Market Share in 2024
Figure 11 The On-premise Deployments Segment to Account for the Largest Market Share in 2024
Figure 12 The Small & Medium-sized Enterprises Segment to Account for the Largest Market Share in 2024
Figure 13 The Customer Service and Support Segment to Account for the Largest Market Share in 2024
Figure 14 The Banking, Financial Services, and Insurance (BFSI) Segment to Account for the Largest Market Share in 2024
Figure 15 Global Customer Communication Management Market, by Region (2024 Vs. 2031)
Figure 16 Impact Analysis of Market Dynamics
Figure 17 Customer Communication Management Market Supply Chain
Figure 18 Porter's Five Forces Analysis
Figure 19 Global Customer Communication Management Market, by Component, 2024 Vs. 2031 (USD Million)
Figure 20 Global Customer Communication Management Market, by Deployment Mode, 2024 Vs. 2031 (USD Million)
Figure 21 Global Customer Communication Management Market, by Organization Size, 2024 Vs. 2031 (USD Million)
Figure 22 Global Customer Communication Management Market, by Application, 2024 Vs. 2031 (USD Million)
Figure 23 Global Customer Communication Management Market, by End-use Industry, 2024 Vs. 2031 (USD Million)
Figure 24 Global Customer Communication Management Market, by Country/Region, 2024 Vs. 2031 (USD Million)
Figure 25 Asia-Pacific: Customer Communication Management Market Snapshot
Figure 26 North America: Customer Communication Management Market Snapshot
Figure 27 Europe: Customer Communication Management Market Snapshot
Figure 28 Latin America: Customer Communication Management Market Snapshot
Figure 29 Middle East & Africa: Customer Communication Management Market Snapshot
Figure 30 Leading Market Players' Strategic Developments (2020-2023)
Figure 31 Vendor Market Positioning Analysis (2021-2023)
Figure 32 Competitive Dashboard: Global Customer Communication Management Market
Figure 33 Market Share Analysis, by Leading Players, 2022
Figure 34 Adobe Inc.: Financial Overview (2022)
Figure 35 Oracle Corporation: Financial Overview (2022)
Figure 36 Capgemini SE: Financial Overview (2022)
Figure 37 Nagarro SE: Financial Overview (2022)
Figure 38 Open Text Corporation: Financial Overview (2022)

Product Code: MRICT - 1041257

Customer Communication Management Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Customer Service and Support, Marketing and Promotions), End User (BFSI, Retail & E-commerce), and Geography-Global Forecast to 2031.

The research report titled 'Customer Communication Management Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Customer Service and Support, Marketing and Promotions), End User (BFSI, Retail & E-commerce), and Geography-Global Forecast to 2031' provides an in-depth analysis of customer communication management market across five major geographies and emphasizes on the current market trends, market sizes, market shares, recent developments, and forecasts till 2031.

The customer communication management market is projected to reach $3.9 billion by 2031, at a CAGR of 10.7% from 2024 to 2031.

The growth of the customer communication management market is driven by the rising demand for cloud computing and technological advancements in natural language processing. However, the high cost of implementation and integration, data synchronization, and complexities may restrain the growth of this market.

Furthermore, the expansion of digital channels and the adoption of cloud-based CCM solutions are expected to offer significant growth opportunities for players operating in the customer communication management market. However, the increased focus on data privacy and security and the complexity of integration may hinder the growth of this market.

The customer communication management market is segmented into component (software and services), deployment mode (cloud-based deployments and on-premise deployments), organization size (small & medium-sized enterprises and large enterprises), application (customer service and support, marketing and promotions, billing and payments, customer onboarding, and other applications), and end-use industry (banking, financial services, and insurance (BFSI), healthcare, telecom and IT, retail & E-commerce, government agencies, and other end-use industries). The study also evaluates industry competitors and analyzes the market at the regional and country levels.

Based on component, the customer communication management market is segmented into software and services. In 2024, the software segment is expected to account for a larger share of over 66.0% of the customer communication management market. This segment's large market share can be attributed to the advantages offered by CCM software, including enhanced business operations and customer interactions. CCM software allows businesses to tailor communications to individual customers based on their preferences and behavior. This personalized approach can improve customer satisfaction and loyalty. It also ensures consistent messaging across all channels by providing a seamless experience for the customer. Customer communication management software helps businesses comply with regulations such as the General Data Protection Regulation (GDPR) by managing customer data securely, providing audit trails for communications, and ensuring that sensitive customer information is protected through encryption and secure access controls.

Moreover, the software segment is projected to register a higher CAGR during the forecast period.

Based on deployment mode, the customer communication management market is segmented into cloud-based deployments and on-premise deployments. In 2024, the on-premise deployments segment is expected to account for the larger share of over 74.0% of the customer communication management market. On-premise deployments for customer communication management involve setting up and managing the software and hardware infrastructure within a company's own data centers or facilities. This approach offers organizations control over their data, security, and compliance requirements. It also ensures complete control over sensitive customer data, compliance with stringent regulatory requirements, and reduced risk of data breaches compared to cloud solutions.

However, the cloud-based deployments segment is projected to register a higher CAGR during the forecast period. Cloud-based deployments for customer communication management involve leveraging cloud infrastructure and services to design, manage, and deliver communications to customers. This approach capitalizes on the benefits of cloud computing to offer scalable, flexible, and cost-effective solutions for managing customer interactions. Such factors are expected to drive the growth of this segment during the forecast period.

Based on organization size, the customer communication management market is segmented into small & medium-sized enterprises and large enterprises. In 2024, the small & medium-sized enterprises segment is expected to account for the larger share of over 53.0% of the customer communication management market. Customer communication management is crucial for small and medium-sized enterprises (SMEs) to effectively engage with their customers, enhance customer satisfaction, and drive business growth. Implementing CCM allows SMEs to adopt customized strategies and tools that align with their unique requirements and resource limitations.

Moreover, the small & medium-sized enterprises segment is projected to register the highest CAGR during the forecast period.

Based on application, the customer communication management market is segmented into customer service and support, marketing and promotions, billing and payments, customer onboarding, and other applications. In 2024, the customer service and support segment is expected to account for the largest share of over 41.0% of the customer communication management market. Customer communication management in customer service and support involves a strategic approach to managing interactions with customers across various channels. It utilizes customer data to personalize communication, addressing customers by name and referencing previous interactions. Furthermore, it tailors responses based on customer preferences, purchase history, and behavior to enhance engagement and satisfaction.

However, the marketing and promotions segment is projected to register the highest CAGR during the forecast period. Customer communication management is a crucial tool in marketing and promotions. It enables businesses to engage with customers effectively, deliver personalized messages, and build lasting relationships. CCM tools allow marketers to segment their audience based on demographics, behavior, preferences, and past interactions. This segmentation enables personalized communication tailored to each segment's interests and needs. Such benefits are expected to drive the segment growth during the forecast period.

Based on end-use industry, the customer communication management market is segmented into banking, financial services, and insurance (BFSI), healthcare, telecom and IT, retail & E-commerce, government agencies, and other end-use industries. In 2024, the banking, financial services, and insurance (BFSI) segment is expected to account for the largest share of over 27.0% of the customer communication management market. CCM systems play a crucial role in generating and maintaining detailed documentation and audit trails of all customer communications, supporting risk management, compliance, and regulatory reporting requirements. Moreover, banks and financial institutions utilize CCM to effectively promote new products, services, and offers through targeted e-mail campaigns, direct mail, and personalized messages. CCM systems also analyze customer data to pinpoint cross-selling and upselling opportunities, enabling institutions to customize communications and offers based on individual customer preferences and needs. These benefits drive the increased adoption of CCM systems in the BFSI sector, contributing to the large market share of this segment.

However, the retail & E-commerce segment is projected to register the highest CAGR during the forecast period. CCM tools enable automated reminders to be sent to customers who abandon their shopping carts, encouraging them to complete their purchases with personalized offers or incentives. Retailers offer customer support through various channels such as phone, e-mail, live chat, and social media, using CCM tools to manage and respond to inquiries promptly and efficiently. Moreover, CCM enables retailers to communicate with loyalty program members about points earned, rewards available, and exclusive offers, encouraging repeat purchases and fostering customer loyalty. Using customer data and segmentation, retailers send personalized offers, discounts, and recommendations tailored to individual preferences and purchase history, increasing relevance and conversion rates.

Based on geography, the customer communication management market is segmented into North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa. In 2024, Asia-Pacific is expected to account for the largest share of over 38.0% of the customer communication management market. Countries in the Asia-Pacific region are experiencing significant digital transformation across industries and are undergoing various digital transformation initiatives. This shift is driving the adoption of CCM solutions to streamline and optimize customer communication processes.

Businesses in Asia-Pacific are increasingly prioritizing CX as a competitive differentiator. CCM solutions play a crucial role in improving CX by enabling personalized interactions, timely responses, and proactive communication throughout the customer journey. The booming E-commerce sector in countries like China, India, and Southeast Asian nations is driving demand for CCM solutions. Businesses operating in E-commerce rely heavily on efficient communication channels to interact with customers. The Asia-Pacific region is experiencing rapid economic growth, leading to an expansion of businesses and a larger customer base. This growth necessitates robust CCM solutions to manage communication effectively at scale. These factors drive the increased adoption of CCM solutions, contributing to Asia-Pacific's significant market share.

Moreover, the market in Asia-Pacific is projected to register the highest CAGR of 12.0% during the forecast period.

The key players operating in the customer communication management market include Adobe Inc. (U.S.), Oracle Corporation (U.S.), Pitney Bowes Inc. (U.S.), Capgemini SE (France), Newgen Software Technologies Limited (India), Messagepoint Inc. (U.S.), TopDown Inc. (U.S.), Cincom Systems, Inc. (U.S.), Zoho Corporation Pvt. Ltd. (India), Nagarro SE (Germany), Smart Communications Inc. (Philippines), Precisely (U.S.), BelWo, Inc. (U.S.), Open Text Corporation (Canada), and Doxim Inc. (U.S.).

Key Questions Answered in the Report:

What are the high-growth market segments in terms of component, deployment mode, organization size, application, and end-use industry?
What is the historical market size for the customer communication management market?
What are the market forecasts and estimates for 2024-2031?
What are the major drivers, restraints, opportunities, challenges, and trends in the customer communication management market?
Who are the major players in the customer communication management market, and what are their market shares?
What is the competitive landscape like?
What are the recent developments in the customer communication management market?
What are the different strategies adopted by major market players?
What are the trends and high-growth countries?
Who are the emerging players in the customer communication management market, and how do they compete with other players?

Scope of the Report:

Customer Communication Management Market Assessment-by Component

Software
Services

Customer Communication Management Market Assessment-by Deployment Mode

Cloud-based Deployments
On-premise Deployments

Customer Communication Management Market Assessment-by Organization Size

Small & Medium-sized Enterprises
Large Enterprises

Customer Communication Management Market Assessment-by Application

Customer Service and Support
Marketing and Promotions
Billing and Payments
Customer Onboarding
Other Applications

Customer Communication Management Market Assessment-by End-use Industry

Banking, Financial Services, and Insurance (BFSI)
Healthcare
Telecom and IT
Retail & E-commerce
Government Agencies
Other End-use Industries

Customer Communication Management Market Assessment-by Geography

North America
- U.S.
- Canada
Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Netherlands
- Switzerland
- Sweden
- Denmark
- Rest of Europe
Asia-Pacific
- China
- Japan
- India
- South Korea
- Australia & New Zealand
- Indonesia
- Thailand
- Vietnam
- Malaysia
- Singapore
- Rest of Asia- Pacific
Latin America
- Mexico
- Brazil
- Rest of Latin America
Middle East & Africa
- UAE
- Israel
- Rest of Middle East & Africa

1. Introduction

1.1. Market Definition & Scope
1.2. Currency & Limitations
- 1.2.1. Currency
- 1.2.2. Limitations

2. Research Methodology

2.1. Research Approach
2.2. Data Collection & Validation Process
- 2.2.1. Secondary Research
- 2.2.2. Primary Research/Interviews with Key Opinion Leaders from the Industry
2.3. Market Sizing and Forecasting
- 2.3.1. Market Size Estimation Approach
- 2.3.2. Growth Forecast Approach
2.4. Assumptions for the Study

3. Executive Summary

3.1. Market Overview
3.2. Market Analysis, by Component
3.3. Market Analysis, by Deployment Mode
3.4. Market Analysis, by Organization Size
3.5. Market Analysis, by Application
3.6. Market Analysis, by End-use Industry
3.7. Market Analysis, by Geography
3.8. Competitive Analysis

4. Market Insights

4.1. Overview
4.2. Factors Affecting Market Growth
- 4.2.1. Drivers
  - 4.2.1.1. Rising Demand for Cloud Computing
  - 4.2.1.2. Technological Advancements in Natural Language Processing
- 4.2.2. Restraints
  - 4.2.2.1. High Cost of Implementation and Integration
  - 4.2.2.2. Data Synchronization and Complexities
- 4.2.3. Opportunities
  - 4.2.3.1. Expansion of Digital Channels
  - 4.2.3.2. Adoption of Cloud-based CCM Solutions
- 4.2.4. Challenges
  - 4.2.4.1. Increased Focus on Data Privacy and Security
  - 4.2.4.2. Complexity of Integration
4.3. Case Studies
4.4. Value Chain Analysis
4.5. Porter's Five Forces Analysis
- 4.5.1. Bargaining Power of Buyers
- 4.5.2. Bargaining Power of Suppliers
- 4.5.3. Threat of Substitutes
- 4.5.4. Threat of New Entrants
- 4.5.5. Degree of Competition

5. Customer Communication Management Market Assessment-by Component

5.1. Overview
5.2. Software
5.3. Services

6. Customer Communication Management Market Assessment-by Deployment Mode

6.1. Overview
6.2. Cloud-based Deployments
6.3. On-premise Deployments

7. Customer Communication Management Market Assessment-by Organization Size

7.1. Overview
7.2. Small & Medium-sized Enterprises
7.3. Large Enterprises

8. Customer Communication Management Market Assessment-by Application

8.1. Overview
8.2. Customer Service and Support
8.3. Marketing and Promotions
8.4. Billing and Payments
8.5. Customer Onboarding
8.6. Other Applications

9. Customer Communication Management Market Assessment-by End-use Industry

9.1. Overview
9.2. Banking, Financial Services, and Insurance (BFSI)
9.3. Healthcare
9.4. Telecom and IT
9.5. Retail & E-commerce
9.6. Government Bodies
9.7. Other End-use Industries

10. Customer Communication Management Market Assessment-by Geography

10.1. North America
- 10.1.1. U.S.
- 10.1.2. Canada
10.2. Europe
- 10.2.1. Germany
- 10.2.2. U.K.
- 10.2.3. France
- 10.2.4. Italy
- 10.2.5. Spain
- 10.2.6. Netherlands
- 10.2.7. Switzerland
- 10.2.8. Sweden
- 10.2.9. Denmark
- 10.2.10. Rest of Europe
10.3. Asia-Pacific
- 10.3.1. China
- 10.3.2. Japan
- 10.3.3. India
- 10.3.4. South Korea
- 10.3.5. Australia & New Zealand
- 10.3.6. Indonesia
- 10.3.7. Thailand
- 10.3.8. Vietnam
- 10.3.9. Malaysia
- 10.3.10. Singapore
- 10.3.11. Rest of Asia- Pacific
10.4. Latin America
- 10.4.1. Mexico
- 10.4.2. Brazil
- 10.4.3. Rest of Latin America
10.5. Middle East & Africa
- 10.5.1. UAE
- 10.5.2. Israel
- 10.5.3. Rest of Middle East & Africa

11. Customer Communication Management Market - Competitive Landscape

11.1. Overview
11.2. Key Growth Strategies
- 11.2.1. Market Differentiators
- 11.2.2. Synergy Analysis: Major Deals & Strategic Alliances
11.3. Competitive Dashboard
- 11.3.1. Industry Leader
- 11.3.2. Market Differentiators
- 11.3.3. Vanguards
- 11.3.4. Contemporary Stalwarts
11.4. Vendor Market Positioning
11.5. Market Share Analysis

12. Company Profiles (Company Overview, Financial Overview, Product Portfolio, and Strategic Developments)

12.1. Adobe Inc.
12.2. Oracle Corporation
12.3. Pitney Bowes Inc.
12.4. Capgemini SE
12.5. Newgen Software Technologies Limited
12.6. Messagepoint Inc.
12.7. TopDown Inc.
12.8. Cincom Systems, Inc.
12.9. Zoho Corporation Pvt. Ltd.
12.10. Nagarro SE
12.11. Smart Communications Inc.
12.12. Precisely
12.13. BelWo, Inc.
12.14. Open Text Corporation
12.15. Doxim Inc.

(Note: SWOT analysis of the top 5 companies will be provided.)

13. Appendix

13.1. Available Customization
13.2. Related Reports

顧客コミュニケーション管理の市場規模、シェア、予測、動向分析：方法、材料、最終用途産業別-2031年までの世界の予測

Customer Communication Management Market Size, Share, Forecast, & Trends Analysis by Method, Material, and End-use Industry - Global Forecast to 2031

目次

第1章イントロダクション

第2章調査手法

第3章エグゼクティブサマリー

第4章市場洞察

第5章顧客コミュニケーション管理市場：コンポーネント別評価

第6章顧客コミュニケーション管理市場：展開モード別評価

第7章顧客コミュニケーション管理市場：組織規模別評価

第8章顧客コミュニケーション管理市場：用途別評価

第9章顧客コミュニケーション管理市場：最終用途産業別評価

第10章顧客コミュニケーション管理市場：地域別評価

第11章顧客コミュニケーション管理市場：競合情勢

第12章企業プロファイル（企業概要、財務概要、製品ポートフォリオ、戦略的展開）

第13章付録

LIST OF TABLES

LIST OF FIGURES

Key Questions Answered in the Report:

Scope of the Report:

TABLE OF CONTENTS

1. Introduction

2. Research Methodology

3. Executive Summary

4. Market Insights

5. Customer Communication Management Market Assessment-by Component

6. Customer Communication Management Market Assessment-by Deployment Mode

7. Customer Communication Management Market Assessment-by Organization Size

8. Customer Communication Management Market Assessment-by Application

9. Customer Communication Management Market Assessment-by End-use Industry

10. Customer Communication Management Market Assessment-by Geography

11. Customer Communication Management Market - Competitive Landscape

12. Company Profiles (Company Overview, Financial Overview, Product Portfolio, and Strategic Developments)

13. Appendix

顧客コミュニケーション管理の市場規模、シェア、予測、動向分析：方法、材料、最終用途産業別-2031年までの世界の予測

Customer Communication Management Market Size, Share, Forecast, & Trends Analysis by Method, Material, and End-use Industry - Global Forecast to 2031

目次

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場洞察

第5章 顧客コミュニケーション管理市場：コンポーネント別評価

第6章 顧客コミュニケーション管理市場：展開モード別評価

第7章 顧客コミュニケーション管理市場：組織規模別評価

第8章 顧客コミュニケーション管理市場：用途別評価

第9章 顧客コミュニケーション管理市場：最終用途産業別評価

第10章 顧客コミュニケーション管理市場：地域別評価

第11章 顧客コミュニケーション管理市場：競合情勢

第12章 企業プロファイル（企業概要、財務概要、製品ポートフォリオ、戦略的展開）

第13章 付録

LIST OF TABLES

LIST OF FIGURES

Key Questions Answered in the Report:

Scope of the Report:

TABLE OF CONTENTS

1. Introduction

2. Research Methodology

3. Executive Summary

4. Market Insights

5. Customer Communication Management Market Assessment-by Component

6. Customer Communication Management Market Assessment-by Deployment Mode

7. Customer Communication Management Market Assessment-by Organization Size

8. Customer Communication Management Market Assessment-by Application

9. Customer Communication Management Market Assessment-by End-use Industry

10. Customer Communication Management Market Assessment-by Geography

11. Customer Communication Management Market - Competitive Landscape

12. Company Profiles (Company Overview, Financial Overview, Product Portfolio, and Strategic Developments)

13. Appendix

第1章イントロダクション

第2章調査手法

第3章エグゼクティブサマリー

第4章市場洞察

第5章顧客コミュニケーション管理市場：コンポーネント別評価

第6章顧客コミュニケーション管理市場：展開モード別評価

第7章顧客コミュニケーション管理市場：組織規模別評価

第8章顧客コミュニケーション管理市場：用途別評価

第9章顧客コミュニケーション管理市場：最終用途産業別評価

第10章顧客コミュニケーション管理市場：地域別評価

第11章顧客コミュニケーション管理市場：競合情勢

第12章企業プロファイル（企業概要、財務概要、製品ポートフォリオ、戦略的展開）

第13章付録