ITサービス管理の世界市場：適用分野・産業・コンポーネント・展開モデル・組織規模・地域別の予測 (～2032年)

世界のITサービス管理の市場規模は、2023年の125億1,060万米ドル、2024年の139億4,310万米ドルから、予測期間中は12.8％のCAGRで推移し、2032年には365億9,870万米ドルの規模に成長すると予測されています。

ITサービス管理市場は、クラウドベースの技術へのシフト、ITリソースの簡素化と同期化、ITプロセスとポリシーの自動管理、俊敏な実装と迅速な展開による数多くのメリットによって後押しされています。一方で、予測期間中の市場拡大を妨げるいくつかの制約には、技術的な知識やスキルの不足、機密データや企業プロセスのセキュリティやプライバシー上の問題などがあります。しかし、BYOD採用の増加やモバイル労働力の新興国市場、必要な技術利用に対する政府の支援策、5G技術の継続的な開発、プロセスを自動化するAIの出現など、予測期間中に参入事業者に示される成長機会は数多く存在します。

地域別インサイト

北米は、高度なIT設備と技術導入の増加により、ITサービス管理 (ITSM) 業界を再び主導しています。欧州市場は、ヘルスケアから製造、金融に至るまで、デジタルソリューションを採用する組織が増えるにつれて成長が見込まれています。クラウドサービス、AI、自動化は、今日導入されている新しいIT動向の一つであり、その結果、企業は効率的なインフラ管理、より良いサービス提供、ビジネスサポートのために、アップグレードされたITSMソリューションに注目しています。アジア太平洋地域は、予測期間中に最大のCAGRを示すと予測されています。この成長は、インド、中国、東南アジアなどの新興市場におけるデジタル化の進行とインフラ投資に関連しています。

当レポートでは、世界のITサービス管理の市場を調査し、市場の定義と概要、市場成長への各種影響因子の分析、市場規模の推移・予測、各種区分・地域/主要国別の内訳、競合環境、主要企業のプロファイルなどをまとめています。

目次

第1章 エグゼクティブサマリー

第2章 市場概要

第3章 調査手法

第4章 市場力学

• 促進要因
  • クラウドベースの技術への関心の高まり
  • ITリソースの簡素化と同期
  • ITプロセスとポリシーの自動管理
  • アジャイル実装と簡単な導入のメリット
• 抑制要因
  • 技術的な知識と専門知識の欠如
  • 機密データとビジネスプロセスに関するセキュリティとプライバシー上の懸念
• 機会
  • BYODの導入増加とモバイルワーカーの増加
  • 必要な技術の利用に対する政府の支援策
  • 5G技術の継続的開発
  • プロセスを自動化するAIの出現
• 課題
  • 効果的な労働力管理
  • 侵害から生じるサイバーセキュリティ上の懸念
• COVID-19がITサービス管理市場に与える影響

第5章 市場要因分析

• サプライチェーン分析
• ポーターのファイブフォース分析

第6章 世界のITサービス管理市場：コンポーネント別

• 概要
• ソリューション
• サービス

第7章 世界のITサービス管理市場：導入モデル別

• 概要
• オンプレミス
• クラウドベース

第8章 世界のITサービス管理市場：組織規模別

• 概要
• 中小企業
• 大企業

第9章 世界のITサービス管理市場：適用分野別

• 概要
• インシデント・問題管理
• 変更・リリース管理
• 構成・資産管理
• サービスデスク管理
• 運用・パフォーマンス管理
• ネットワーク管理
• ガバナンス・リスク・コンプライアンス管理
• その他

第10章 世界のITサービス管理市場：産業別

• 概要
• 銀行・金融サービス・保険 (BFSI)
• ヘルスケア・ライフサイエンス
• 小売・eコマース
• IT・通信
• 製造
• メディア・エンターテインメント
• 政府・公共部門
• エネルギー・ユーティリティ
• 教育
• その他

第11章 ITサービス管理市場：地域別

• 概要
• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • ドイツ
  • 英国
  • フランス
  • イタリア
  • スペイン
  • その他
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • マレーシア
  • タイ
  • インドネシア
  • その他
• 中東・アフリカ
  • GCC諸国
  • 南アフリカ
  • その他
• 南米
  • ブラジル
  • アルゼンチン
  • その他

第12章 競合情勢

• 市場シェア分析、
• 競合ダッシュボード
• 公開企業の株式概要
• 比較分析：主要企業の財務
• 主な展開と成長戦略

第13章 企業プロファイル

• MICROSOFT
• IBM
• ORACLE
• FRESHWORKS
• SERVICENOW, INC
• ATLASSIAN
• BROADCOM INC
• IVANTI
• ZENDESK
• MANAGEENGINE

LIST OF TABLES

• TABLE 1 QFD MODELING FOR MARKET SHARE ASSESSMENT
• TABLE 2 GLOBAL IT SERVICE MANAGEMENT MARKET: MARKET GROWTH FACTOR ANALYSIS (2019-2032)
• TABLE 3 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 4 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 5 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 6 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 8 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2019-2032 (USD MILLION)
• TABLE 9 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION)
• TABLE 10 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 11 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 12 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 13 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 14 NORTH AMERICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 15 US IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 16 US IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 17 US IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 18 US IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 19 US IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 20 CANADA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 21 CANADA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 22 CANADA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 23 CANADA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 24 CANADA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 25 MEXICO IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 26 MEXICO IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 27 MEXICO IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 28 MEXICO IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 29 MEXICO IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 30 EUROPE: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION)
• TABLE 31 EUROPE IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 32 EUROPE IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 33 EUROPE IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 34 EUROPE IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 35 EUROPE IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 36 GERMANY IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 37 GERMANY IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 38 GERMANY IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 39 GERMANY IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 40 GERMANY IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 41 UK IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 42 UK IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 43 UK IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 44 UK IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 45 UK IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 46 FRANCE IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 47 FRANCE IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 48 FRANCE IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 49 FRANCE IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 50 FRANCE IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 51 ITALY IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 52 ITALY IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 53 ITALY IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 54 ITALY IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 55 ITALY IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 56 SPAIN IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 57 SPAIN IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 58 SPAIN IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 59 SPAIN IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 60 SPAIN IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 61 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 62 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 63 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 64 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 65 REST OF EUROPE IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 66 ASIA-PACIFIC: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION)
• TABLE 67 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 68 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 69 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 70 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 71 ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 72 CHINA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 73 CHINA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 74 CHINA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 75 CHINA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 76 CHINA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 77 INDIA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 78 INDIA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 79 INDIA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 80 INDIA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 81 INDIA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 82 JAPAN IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 83 JAPAN IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 84 JAPAN IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 85 JAPAN IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 86 JAPAN IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 87 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 88 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 89 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 90 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 91 SOUTH KOREA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 92 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 93 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 94 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 95 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 96 MALAYSIA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 97 THAILAND IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 98 THAILAND IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 99 THAILAND IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 100 THAILAND IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 101 THAILAND IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 102 INDONESIA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 103 INDONESIA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 104 INDONESIA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 105 INDONESIA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 106 INDONESIA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 107 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 108 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 109 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 110 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 111 REST OF ASIA-PACIFIC IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 112 MIDDLE EAST & AFRICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION)
• TABLE 113 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 114 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 115 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 116 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 117 MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 118 GCC IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 119 GCC IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 120 GCC IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 121 GCC IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 122 GCC IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 123 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 124 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 125 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 126 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 127 SOUTH AFRICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 128 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 129 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 130 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 131 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 132 REST OF MIDDLE EAST & AFRICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 133 SOUTH AMERICA: IT SERVICE MANAGEMENT MARKET, BY COUNTRY, 2019-2032 (USD MILLION)
• TABLE 134 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 135 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 136 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 137 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 138 SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 139 BRAZIL IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 140 BRAZIL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 141 BRAZIL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 142 BRAZIL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 143 BRAZIL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 144 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 145 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 146 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 147 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 148 ARGENTINA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 149 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY COMPONENT 2019-2032 (USD MILLION)
• TABLE 150 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL 2019-2032 (USD MILLION)
• TABLE 151 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 2019-2032 (USD MILLION)
• TABLE 152 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA 2019-2032 (USD MILLION)
• TABLE 153 REST OF SOUTH AMERICA IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL 2019-2032 (USD MILLION)
• TABLE 154 PUBLIC PLAYERS STOCK SUMMARY
• TABLE 155 COMPARATIVE ANALYSIS: KEY PLAYERS FINANICAL
• TABLE 156 PRODUCT LAUNCH/PRODUCT APPROVAL
• TABLE 157 PARTNERSHIP/INVESTMENT
• TABLE 158 MICROSOFT: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 159 MICROSOFT: KEY DEVELOPMENTS
• TABLE 160 IBM: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 161 IBM: KEY DEVELOPMENTS
• TABLE 162 ORACLE: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 163 FRESHWORKS: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 164 FRESHWORKS: KEY DEVELOPMENTS
• TABLE 165 SERVICENOW, INC: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 166 SERVICENOW, INC: KEY DEVELOPMENTS
• TABLE 167 ATLASSIAN: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 168 BROADCOM INC: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 169 IVANTI: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 170 ZENDESK: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED
• TABLE 171 MANAGEENGINE: PRODUCTS/ SOLUTIONS/ SERVICES OFFERED

LIST OF FIGURES

• FIGURE 1 GLOBAL IT SERVICE MANAGEMENT MARKET: STRUCTURE
• FIGURE 2 DRIVER IMPACT ANALYSIS (2023-2032)
• FIGURE 3 RESTRAINT IMPACT ANALYSIS (2023-2032)
• FIGURE 4 OPPORTUNITY IMPACT FORECAST
• FIGURE 5 SUPPLY CHAIN: GLOBAL IT SERVICE MANAGEMENT MARKET
• FIGURE 6 PORTER'S FIVE FORCES ANALYSIS OF THE GLOBAL IT SERVICE MANAGEMENT MARKET
• FIGURE 7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT, 2022 & 2032 (USD MILLION)
• FIGURE 8 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT, 2023 (% SHARE)
• FIGURE 9 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2022 & 2032 (USD MILLION)
• FIGURE 10 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL, 2023 (% SHARE)
• FIGURE 11 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2022 & 2032 (USD MILLION)
• FIGURE 12 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023 (% SHARE)
• FIGURE 13 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA, 2022 & 2032 (USD MILLION)
• FIGURE 14 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA, 2023 (% SHARE)
• FIGURE 15 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2022 & 2032 (USD MILLION)
• FIGURE 16 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL, 2023 (% SHARE)
• FIGURE 17 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2023 (% SHARE)
• FIGURE 18 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2022 VS 2032 (USD MILLION)
• FIGURE 19 NORTH AMERICA MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032
• FIGURE 20 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE)
• FIGURE 21 NORTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 & 2032 (USD MILLION)
• FIGURE 22 EUROPE MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032
• FIGURE 23 EUROPE: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE)
• FIGURE 24 EUROPE: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION)
• FIGURE 25 ASIA-PACIFIC MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032
• FIGURE 26 ASIA-PACIFIC: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE)
• FIGURE 27 ASIA-PACIFIC: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION)
• FIGURE 28 MIDDLE EAST & AFRICA MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032
• FIGURE 29 MIDDLE EAST & AFRICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE)
• FIGURE 30 MIDDLE EAST & AFRICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION)
• FIGURE 31 SOUTH AMERICA MARKET ANALYSIS: IT SERVICE MANAGEMENT MARKET, 2019-2032
• FIGURE 32 SOUTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2023 (% SHARE)
• FIGURE 33 SOUTH AMERICA: IT SERVICE MANAGEMENT MARKET SHARE, BY COUNTRY, 2022 & 2032 (USD MILLION)
• FIGURE 34 IT SERVICE MANAGEMENT MARKET PLAYERS: COMPETITIVE ANALSIS, 2023
• FIGURE 35 COMPETITOR DASHBOARD: IT SERVICE MANAGEMENT MARKET
• FIGURE 36 MICROSOFT: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 37 MICROSOFT: SWOT ANALYSIS
• FIGURE 38 IBM: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 39 IBM: SWOT ANALYSIS
• FIGURE 40 ORACLE: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 41 ORACLE: SWOT ANALYSIS
• FIGURE 42 FRESHWORKS: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 43 FRESHWORKS: SWOT ANALYSIS
• FIGURE 44 SERVICENOW, INC: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 45 SERVICENOW, INC: SWOT ANALYSIS
• FIGURE 46 ATLASSIAN: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 47 ATLASSIAN: SWOT ANALYSIS
• FIGURE 48 BROADCOM INC: FINANCIAL OVERVIEW SNAPSHOT
• FIGURE 49 BROADCOM INC: SWOT ANALYSIS
• FIGURE 50 IVANTI: SWOT ANALYSIS
• FIGURE 51 ZENDESK: SWOT ANALYSIS
• FIGURE 52 MANAGEENGINE: SWOT ANALYSIS

Global IT Service Management Market Research Report Information Application Area (Incident and Problem Management, Change and Release Management, Configuration and Asset Management, Service Desk Management, Operations and Performance Management, Network Management, Governance, Risk, and Compliance Management, and Others), Industry Vertical (Banking, Financial Services, and Insurance (BFSI), Healthcare and Life Sciences, Retail and E-commerce, IT and Telecommunications, Manufacturing, Media and Entertainment, Government and Public Sector, Energy and Utilities, Education, and Others), By Component (Solutions and Services), Deployment Model (On-premises, and Cloud Based), Organization Size (Small and Medium Enterprises (SMEs), and Large Enterprises), and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, South & Central America) Forecast Till 2032

Market Overview

The IT Service Management Market was valued at USD 12,510.6 million in 2023. The IT Service Management Market is expected to increase from USD 13,943.1 million in 2024 to USD 36,598.7 million by 2032, with a compound yearly growth rate (CAGR) of 12.8% over the forecast period (2024-2032). The IT Service administration market is being pushed by a shift toward cloud-based technologies, simplicity and synchronization of IT resources, automated administration of IT processes and policies, and the numerous benefits of agile implementation and quick deployment. Furthermore, some limitations that would impede market expansion during the projection period include a lack of technical knowledge and skills, as well as security and privacy issues for confidential data and company processes. Furthermore, there are numerous opportunities for market players to expand during the forecast period, including rising BYOD adoption and a growing mobile workforce, supportive government initiatives for necessary technology use, ongoing development of 5G technology, and the emergence of AI to automate processes.

Market Segment insights

The worldwide IT Service Management market is divided into two segments based on component: solutions and services.

The global market has been divided into two segments depending on deployment model: on-premises and cloud.

The global market is divided into two segments based on organization size: small and medium-sized companies (SMEs) and large organizations.

The global IT Service Management market is divided into several application areas, including incident and problem management, change and release management, configuration and asset management, service desk management, operations and performance management, network management, governance, risk, and compliance management, and others.

The global market is divided into Industry Verticals, which include banking, financial services, and insurance (BFSI), healthcare and life sciences, retail and e-commerce, IT and telecommunications, manufacturing, media and entertainment, government and public sector, energy and utilities, education, and others.

Regional insights

The study covers North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America includes the United States, Canada, and Mexico. North America is once again dominating the IT Service Management (ITSM) industry, owing to advanced IT facilities and increased technical adoption.

The European market for IT Service Management (ITSM) is expected to grow as more organizations in sectors ranging from healthcare to manufacturing and finance adopt digital solutions. Cloud services, artificial intelligence, and automation are among the new IT trends being implemented today; as a result, enterprises are turning to upgraded ITSM solutions for efficient infrastructure management, better service delivery, and business support.

During the projected period, the Asia Pacific region is expected to have the highest CAGR for the IT Service Management (ITSM) market. This expansion is linked to ongoing digitisation and infrastructural investment in emerging markets like as India, China, and Southeast Asia.

Major Players

The market's major players include Microsoft, IBM, Oracle, Freshworks, ServiceNow, Broadcom, Atlassian, Ivanti, Zendesk, ManageEngine, and others.

TABLE OF CONTENTS

1 EXECUTIVE SUMMARY

2 MARKET INTRODUCTION

• 2.1 DEFINITION
• 2.2 SCOPE OF THE STUDY
• 2.3 RESEARCH OBJECTIVE
• 2.4 MARKET STRUCTURE

3 RESEARCH METHODOLOGY

• 3.1 OVERVIEW
• 3.2 DATA FLOW
  • 3.2.1 DATA MINING PROCESS
• 3.3 PURCHASED DATABASE:
• 3.4 SECONDARY SOURCES:
  • 3.4.1 SECONDARY RESEARCH DATA FLOW:
• 3.5 PRIMARY RESEARCH:
  • 3.5.1 PRIMARY RESEARCH DATA FLOW:
  • 3.5.2 PRIMARY RESEARCH: NUMBER OF INTERVIEWS CONDUCTED
  • 3.5.3 PRIMARY RESEARCH: REGIONAL COVERAGE
• 3.6 APPROACHES FOR MARKET SIZE ESTIMATION:
  • 3.6.1 REVENUE ANALYSIS APPROACH
• 3.7 DATA FORECASTING
  • 3.7.1 DATA FORECASTING TECHNIQUE
• 3.8 DATA MODELING
  • 3.8.1 MICROECONOMIC FACTOR ANALYSIS:
  • 3.8.2 DATA MODELING:
• 3.9 TEAMS AND ANALYST CONTRIBUTION

4 MARKET DYNAMICS

• 4.1 INTRODUCTION
• 4.2 DRIVERS
  • 4.2.1 GROWING SHIT TOWARDS THE CLOUD BASED TECHNOLOGIES
  • 4.2.2 SIMPLIFICATION AND SYNCHRONIZATION OF IT RESOURCES
  • 4.2.3 AUTOMATED MANAGEMENT OF IT PROCESSES AND POLICIES
  • 4.2.4 BENEFITS OF AGILE IMPLEMENTATION AND EASY DEPLOYMENT
• 4.3 RESTRAINT
  • 4.3.1 LACK OF TECHNICAL KNOWLEDGE AND EXPERTISE
  • 4.3.2 SECURITY AND PRIVACY CONCERNS FOR CONFIDENTIAL DATA AND BUSINESS PROCESSES
• 4.4 OPPORTUNITY
  • 4.4.1 RISING ADOPTION OF BYOD AND GROWING MOBILE WORKFORCE
  • 4.4.2 SUPPORTIVE GOVERNMENT INITIATIVES FOR NECESSARY TECHNOLOGY USES
  • 4.4.3 CONTINUOUS DEVELOPMENT IN 5G TECHNOLOGY
  • 4.4.4 EMERGENCE OF AI TO AUTOMATE PROCESSES
• 4.5 CHALLENGES
  • 4.5.1 EFFECTIVE WORKFORCE MANAGEMENT
  • 4.5.2 CYBERSECURITY CONCERNS ARISING OUT OF BREACHES
• 4.6 THE IMPACT OF COVID-19 ON THE IT SERVICE MANAGEMENT MARKET
  • 4.6.1 IMPACT ON OVERALL ICT
  • 4.6.2 IMPACT ON GLOBAL IT SERVICE MANAGEMENT MARKET
  • 4.6.3 IMPACT ON SUPPLY CHAIN OF IT SERVICE MANAGEMENT MARKET
  • 4.6.4 IMPACT ON MARKET DEMAND OF IT SERVICE MANAGEMENT MARKET
  • 4.6.5 IMPACT ON PRICING OF IT SERVICE MANAGEMENT MARKET

5 MARKET FACTOR ANALYSIS

• 5.1 SUPPLY CHAIN ANALYSIS
  • 5.1.1 DESIGNERS AND PROGRAMMERS
  • 5.1.2 SOFTWARE DEVELOPERS
  • 5.1.3 SYSTEM INTEGRATORS
  • 5.1.4 END USERS
• 5.2 PORTER'S FIVE FORCES MODEL
  • 5.2.1 THREAT OF NEW ENTRANTS
  • 5.2.2 BARGAINING POWER OF SUPPLIERS
  • 5.2.3 BARGAINING POWER OF BUYERS
  • 5.2.4 THREAT OF SUBSTITUTES
  • 5.2.5 INTENSITY OF RIVALRY

6 GLOBAL IT SERVICE MANAGEMENT MARKET, BY COMPONENT

• 6.1 OVERVIEW
• 6.2 SOLUTIONS
• 6.3 SERVICES

7 GLOBAL IT SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL

• 7.1 OVERVIEW
• 7.2 ON-PREMISES
• 7.3 CLOUD-BASED

8 GLOBAL IT SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE

• 8.1 OVERVIEW
• 8.2 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES)
• 8.3 LARGE ENTERPRISES

9 GLOBAL IT SERVICE MANAGEMENT MARKET, BY APPLICATION AREA

• 9.1 OVERVIEW
• 9.2 INCIDENT AND PROBLEM MANAGEMENT
• 9.3 CHANGE AND RELEASE MANAGEMENT
• 9.4 CONFIGURATION AND ASSET MANAGEMENT
• 9.5 SERVICE DESK MANAGEMENT
• 9.6 OPERATIONS AND PERFORMANCE MANAGEMENT
• 9.7 NETWORK MANAGEMENT
• 9.8 GOVERNANCE, RISK, AND COMPLIANCE MANAGEMENT
• 9.9 OTHERS

10 GLOBAL IT SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL

• 10.1 OVERVIEW
• 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
• 10.3 HEALTHCARE AND LIFE SCIENCES
• 10.4 RETAIL AND E-COMMERCE
• 10.5 IT AND TELECOMMUNICATIONS
• 10.6 MANUFACTURING
• 10.7 MEDIA AND ENTERTAINMENT
• 10.8 GOVERNMENT AND PUBLIC SECTOR
• 10.9 ENERGY AND UTILITIES
• 10.10 EDUCATION
• 10.11 OTHERS

11 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION

• 11.1 OVERVIEW
  • 11.1.1 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2022 VS 2032 (USD MILLION)
  • 11.1.2 GLOBAL IT SERVICE MANAGEMENT MARKET, BY REGION, 2019-2032 (USD MILLION)
• 11.2 NORTH AMERICA
  • 11.2.1 US
  • 11.2.2 CANADA
  • 11.2.3 MEXICO
• 11.3 EUROPE
  • 11.3.1 GERMANY
  • 11.3.2 UK
  • 11.3.3 FRANCE
  • 11.3.4 ITALY
  • 11.3.5 SPAIN
  • 11.3.6 REST OF EUROPE
• 11.4 ASIA-PACIFIC
  • 11.4.1 CHINA
  • 11.4.2 INDIA
  • 11.4.3 JAPAN
  • 11.4.4 SOUTH KOREA
  • 11.4.5 MALAYSIA
  • 11.4.6 THAILAND
  • 11.4.7 INDONESIA
  • 11.4.8 REST OF ASIA-PACIFIC
• 11.5 MIDDLE EAST & AFRICA
  • 11.5.1 GCC
  • 11.5.2 SOUTH AFRICA
  • 11.5.3 REST OF MIDDLE EAST & AFRICA
• 11.6 SOUTH AMERICA
  • 11.6.1 BRAZIL
  • 11.6.2 ARGENTINA
  • 11.6.3 REST OF SOUTH AMERICA

12 COMPETITIVE LANDSCAPE

• 12.1 INTRODUCTION
• 12.2 MARKET SHARE ANALYSIS, 2023
• 12.3 COMPETITOR DASHBOARD
• 12.4 PUBLIC PLAYERS STOCK SUMMARY
• 12.5 COMPARATIVE ANALYSIS: KEY PLAYERS FINANICAL
• 12.6 KEY DEVELOPMENTS & GROWTH STRATEGIES
  • 12.6.1 PRODUCT LAUNCH/PRODUCT APPROVAL/PRODUCT DEVELOPMET
  • 12.6.2 PARTNERSHIP/INVESTMENT

13 COMPANY PROFILE

• 13.1 MICROSOFT
  • 13.1.1 COMPANY OVERVIEW
  • 13.1.2 FINANCIAL OVERVIEW
  • 13.1.3 PRODUCTS OFFERED
  • 13.1.4 KEY DEVELOPMENTS
  • 13.1.5 SWOT ANALYSIS
  • 13.1.6 KEY STRATEGIES
• 13.2 IBM
  • 13.2.1 COMPANY OVERVIEW
  • 13.2.2 FINANCIAL OVERVIEW
  • 13.2.3 PRODUCTS OFFERED
  • 13.2.4 KEY DEVELOPMENTS
  • 13.2.5 SWOT ANALYSIS
  • 13.2.6 KEY STRATEGIES
• 13.3 ORACLE
  • 13.3.1 COMPANY OVERVIEW
  • 13.3.2 FINANCIAL OVERVIEW
  • 13.3.3 PRODUCTS OFFERED
  • 13.3.4 KEY DEVELOPMENTS
  • 13.3.5 SWOT ANALYSIS
  • 13.3.6 KEY STRATEGIES
• 13.4 FRESHWORKS
  • 13.4.1 COMPANY OVERVIEW
  • 13.4.2 FINANCIAL OVERVIEW
  • 13.4.3 PRODUCTS OFFERED
  • 13.4.4 KEY DEVELOPMENTS
  • 13.4.5 SWOT ANALYSIS
  • 13.4.6 KEY STRATEGIES
• 13.5 SERVICENOW, INC
  • 13.5.1 COMPANY OVERVIEW
  • 13.5.2 FINANCIAL OVERVIEW
  • 13.5.3 PRODUCTS OFFERED
  • 13.5.4 KEY DEVELOPMENTS
  • 13.5.5 SWOT ANALYSIS
  • 13.5.6 KEY STRATEGIES
• 13.6 ATLASSIAN
  • 13.6.1 COMPANY OVERVIEW
  • 13.6.2 FINANCIAL OVERVIEW
  • 13.6.3 PRODUCTS OFFERED
  • 13.6.4 KEY DEVELOPMENTS
  • 13.6.5 SWOT ANALYSIS
  • 13.6.6 KEY STRATEGIES
• 13.7 BROADCOM INC
  • 13.7.1 COMPANY OVERVIEW
  • 13.7.2 FINANCIAL OVERVIEW
  • 13.7.3 PRODUCTS OFFERED
  • 13.7.4 KEY DEVELOPMENTSS
  • 13.7.5 SWOT ANALYSIS
  • 13.7.6 KEY STRATEGIES
• 13.8 IVANTI
  • 13.8.1 COMPANY OVERVIEW
  • 13.8.2 FINANCIAL OVERVIEW
  • 13.8.3 PRODUCTS OFFERED
  • 13.8.4 KEY DEVELOPMENTS
  • 13.8.5 SWOT ANALYSIS
  • 13.8.6 KEY STRATEGIES
• 13.9 ZENDESK
  • 13.9.1 COMPANY OVERVIEW
  • 13.9.2 FINANCIAL OVERVIEW
  • 13.9.3 PRODUCTS OFFERED
  • 13.9.4 KEY DEVELOPMENTS
  • 13.9.5 SWOT ANALYSIS
  • 13.9.6 KEY STRATEGIES
• 13.10 MANAGEENGINE
  • 13.10.1 COMPANY OVERVIEW
  • 13.10.2 FINANCIAL OVERVIEW
  • 13.10.3 PRODUCTS OFFERED
  • 13.10.4 KEY DEVELOPMENTS
  • 13.10.5 SWOT ANALYSIS
  • 13.10.6 KEY STRATEGIES