カンバセーショナル・コマース市場：オファリング、テクノロジー、展開モード、企業規模、アプリケーション、エンドユーザー別-2025-2030年世界予測

カンバセーショナル・コマース市場は、2023年に70億6,000万米ドルと評価され、2024年には81億7,000万米ドルに達すると予測され、CAGR 16.23％で成長し、2030年には202億5,000万米ドルに達すると予測されています。

カンバセーショナル・コマース（Cコマース）とは、消費者がチャットボット、音声アシスタント、メッセージング・プラットフォームなどの会話型インターフェイスを介して企業と対話できる、メッセージング・アプリとショッピングの交差点を指します。この形態のコマースは、リアルタイムでパーソナライズされた、摩擦のないやり取りを好む人が増えていることから、消費者行動の変化を反映しています。カンバセーショナル・コマースの必要性は、顧客体験を向上させ、効果的かつ効率的に顧客と関わるビジネスを推進する需要から生まれます。カンバセーショナル・コマースは、小売業、銀行業、サービス業など様々な業種に適用され、会話型インターフェイスを通じたカスタマーサービス、セールス、サポートを可能にします。最終的な用途としては、顧客エンゲージメントの強化、顧客サービスプロセスにおける摩擦の低減、消費者の購買決定を導くことによるコンバージョン率の向上などが挙げられます。

市場の成長には、AIや自然言語処理の進歩、スマートフォンやメッセージングアプリの利用増加、パーソナライズされたショッピング体験に対する消費者の需要など、いくつかの要因があります。AIを活用してチャットボットを改良し、より複雑なインタラクションを実現することや、ヘルスケアや教育といった新たな分野での使用事例を拡大することが、主なビジネスチャンスとなります。このような機会を捉えるために、企業はAI能力の開発とテック企業とのパートナーシップ構築に投資すべきです。その可能性にもかかわらず、Cコマースの成長は、データ・プライバシーの懸念、人間の言語を正確に理解するための技術的障壁、多額の初期投資の必要性などの限界に直面しています。

さらに、デジタルインフラにおける地域格差や、ハイテクを利用したやり取りに対する消費者の信頼度の違いも、さらなる課題となっています。革新的な調査分野としては、多言語インターフェースの探求、顧客との対話におけるセンチメント分析の改善、Cコマースと拡張現実との統合による顧客体験の向上などがあります。企業は、カンバセーショナル・コマースを他のデジタルチャネルと融合させたシームレスなオムニチャネル戦略の構築に注力すべきです。市場の性質はダイナミックであり、目まぐるしく変化する技術には常に適応と革新が求められます。プライバシーやデータセキュリティの懸念に対処しながら顧客体験を優先する企業が、カンバセーショナル・コマースの情勢をリードする存在として台頭してくると思われます。

市場力学：急速に進化するカンバセーショナル・コマース市場における主要市場インサイトの解明

カンバセーショナル・コマース市場は、需要と供給のダイナミックな相互作用によって変貌を遂げています。このような市場力学の進化を理解することで、企業は十分な情報に基づいた投資決定、戦略的決定の精緻化、そして新たなビジネスチャンスの獲得に備えることができます。これらの動向を包括的に把握することで、企業は政治的、地理的、技術的、社会的、経済的な領域にわたる様々なリスクを軽減することができるとともに、消費者行動とそれが製造コストや購買動向に与える影響をより明確に理解することができます。

• 市場促進要因
  • インターネットとeコマース・プラットフォームの普及率上昇
  • ユーザー・エクスペリエンスと利便性を高めるためのカンバセーショナル・コマースの利用増加
• 市場抑制要因
  • 会話型商取引ソリューションの高コストと技術的限界
• 市場機会
  • カンバセーショナル・コマースのパフォーマンスを向上させる先端技術の統合の増加
  • カンバセーショナル・コマースの開発に注力する新興企業にとって有利なエコシステム
• 市場の課題
  • 消費者のデータプライバシーとセキュリティに関する問題

ポーターのファイブフォース：カンバセーショナル・コマース市場をナビゲートする戦略ツール

ポーターのファイブフォースフレームワークは、カンバセーショナル・コマース市場の競合情勢を理解するための重要なツールです。ポーターのファイブフォース・フレームワークは、企業の競争力を評価し、戦略的機会を探るための明確な手法を提供します。このフレームワークは、企業が市場内の勢力図を評価し、新規事業の収益性を判断するのに役立ちます。これらの洞察により、企業は自社の強みを活かし、弱みに対処し、潜在的な課題を回避することができ、より強靭な市場でのポジショニングを確保することができます。

PESTLE分析：カンバセーショナル・コマース市場における外部からの影響の把握

外部マクロ環境要因は、カンバセーショナル・コマース市場の業績ダイナミクスを形成する上で極めて重要な役割を果たします。政治的、経済的、社会的、技術的、法的、環境的要因の分析は、これらの影響をナビゲートするために必要な情報を提供します。PESTLE要因を調査することで、企業は潜在的なリスクと機会をよりよく理解することができます。この分析により、企業は規制、消費者の嗜好、経済動向の変化を予測し、先を見越した積極的な意思決定を行う準備ができます。

市場シェア分析カンバセーショナル・コマース市場における競合情勢の把握

カンバセーショナル・コマース市場の詳細な市場シェア分析により、ベンダーの業績を包括的に評価することができます。企業は、収益、顧客ベース、成長率などの主要指標を比較することで、競争上のポジショニングを明らかにすることができます。この分析により、市場の集中、断片化、統合の動向が明らかになり、ベンダーは競争が激化する中で自社の地位を高める戦略的意思決定を行うために必要な知見を得ることができます。

FPNVポジショニング・マトリックスカンバセーショナル・コマース市場におけるベンダーのパフォーマンス評価

FPNVポジショニングマトリックスは、カンバセーショナル・コマース市場においてベンダーを評価するための重要なツールです。このマトリックスにより、ビジネス組織はベンダーのビジネス戦略と製品満足度に基づき評価することで、目標に沿った十分な情報に基づいた意思決定を行うことができます。4つの象限によってベンダーを明確かつ正確にセグメント化し、戦略目標に最適なパートナーやソリューションを特定することができます。

戦略分析と推奨カンバセーショナル・コマース市場における成功への道筋を描く

カンバセーショナル・コマース市場の戦略分析は、世界市場でのプレゼンス強化を目指す企業にとって不可欠です。主要なリソース、能力、業績指標を見直すことで、企業は成長機会を特定し、改善に取り組むことができます。このアプローチにより、競合情勢における課題を克服し、新たなビジネスチャンスを活かして長期的な成功を収めるための体制を整えることができます。

本レポートでは、主要な注目分野を網羅した市場の包括的な分析を提供しています：

1.市場の浸透度：現在の市場環境の詳細なレビュー、主要企業による広範なデータ、市場でのリーチと全体的な影響力の評価。

2.市場の開拓度：新興市場における成長機会を特定し、既存分野における拡大可能性を評価し、将来の成長に向けた戦略的ロードマップを提供します。

3.市場の多様化：最近の製品発売、未開拓の地域、業界の主要な進歩、市場を形成する戦略的投資を分析します。

4.競合の評価と情報：競合情勢を徹底的に分析し、市場シェア、事業戦略、製品ポートフォリオ、認証、規制当局の承認、特許動向、主要企業の技術進歩などを検証します。

5.製品開発およびイノベーション：将来の市場成長を促進すると期待される最先端技術、研究開発活動、製品イノベーションをハイライトしています。

また、利害関係者が十分な情報を得た上で意思決定できるよう、重要な質問にも答えています：

1.現在の市場規模と今後の成長予測は？

2.最高の投資機会を提供する製品、セグメント、地域はどこか？

3.市場を形成する主な技術動向と規制の影響とは？

4.主要ベンダーの市場シェアと競合ポジションは？

5.ベンダーの市場参入・撤退戦略の原動力となる収益源と戦略的機会は何か？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • インターネットと電子商取引プラットフォームの普及率の上昇
    • カンバセーショナル・コマースの利用率を高めてユーザーエクスペリエンスと利便性を向上
  • 抑制要因
    • 会話型コマースソリューションの高コストと技術的限界
  • 機会
    • カンバセーショナル・コマースのパフォーマンスを向上させるための高度なテクノロジーの統合の拡大
    • 開発に注力するスタートアップにとって有利なエコシステム
  • 課題
    • 消費者データのプライバシーとセキュリティに関連する問題
• 市場セグメンテーション分析
  • テクノロジー：カンバセーショナル・コマースサービスの利用が拡大し、より魅力的でパーソナライズされたショッピング体験を実現
  • エンドユーザー：銀行、金融サービス、保険（BFSI）におけるカンバセーショナル・コマースのタスク自動化の潜在性が高い
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社交
  • 技術的
  • 法律上
  • 環境

第6章 カンバセーショナル・コマース市場：提供別

• サービス
• ソフトウェア

第7章 カンバセーショナル・コマース市場：技術別

• チャットボット
• メッセージングプラットフォーム
• 自然言語処理
• 音声アシスタント

第8章 カンバセーショナル・コマース市場：展開モード別

• クラウド
• オンプレミス

第9章 カンバセーショナル・コマース市場：企業規模別

• 大企業
• 中小企業

第10章 カンバセーショナル・コマース市場：用途別

• 予約スケジュール
• カスタマーサポート
• 支払いと取引
• パーソナルアシスタント
• 製品の発見と購入
• セールス＆マーケティング

第11章 カンバセーショナル・コマース市場：エンドユーザー別

• 銀行、金融サービス、保険
• ヘルスケア
• 小売業と電子商取引
• 旅行・ホスピタリティ

第12章 南北アメリカのカンバセーショナル・コマース市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第13章 アジア太平洋地域のカンバセーショナル・コマース市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第14章 欧州・中東・アフリカのカンバセーショナル・コマース市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第15章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス, 2023
• 競合シナリオ分析
  • Gupshupは、WhatsAppでONDCベースのカンバセーショナル・コマースアプリをリリースし、食品と飲料のショッピング体験に革命を起こします。
  • ブルームリーチ、ラディアンスコマースの買収によりAI機能を強化
  • Vonageは革新的なソリューションでカンバセーショナル・コマースを強化します
  • Zendeskのカンバセーショナル・コマースを通じてデジタルショッピング体験を強化
  • シームレスなアプリ内購入を実現するBobble Superのご紹介
• 戦略分析と提言

企業一覧

• Chatfuel
• Conversica, Inc.
• Drift.com, Inc. by Salesloft
• Intercom R&D Unlimited Company
• International Business Machines Corporation
• Jio Haptik Technologies Limited
• LivePerson, Inc.
• ManyChat, Inc.
• Meta Platform, Inc.
• Microsoft Corporation
• Oracle Corporation
• Pypestream Inc.
• Quiq, Inc.
• Rep AI Technologies
• Reply S.p.A.
• Sinch AB
• Sprinklr, Inc.
• Text Aspect
• Vonage America, LLC
• WeChat by Tencent Holdings Ltd.
• Yalo
• Zendesk, Inc.

LIST OF FIGURES

• FIGURE 1. CONVERSATIONAL COMMERCE MARKET RESEARCH PROCESS
• FIGURE 2. CONVERSATIONAL COMMERCE MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 5. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2023 VS 2030 (%)
• FIGURE 7. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2023 VS 2030 (%)
• FIGURE 9. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2030 (%)
• FIGURE 11. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
• FIGURE 13. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 14. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
• FIGURE 15. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 16. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
• FIGURE 17. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 18. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 19. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 20. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 21. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 22. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 23. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 24. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 25. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 26. CONVERSATIONAL COMMERCE MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 27. CONVERSATIONAL COMMERCE MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. CONVERSATIONAL COMMERCE MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. CONVERSATIONAL COMMERCE MARKET DYNAMICS
• TABLE 7. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY SOFTWARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY CHATBOTS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY MESSAGING PLATFORMS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY NATURAL LANGUAGE PROCESSING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY VOICE ASSISTANTS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY APPOINTMENT SCHEDULING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY CUSTOMER SUPPORT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY PAYMENTS & TRANSACTIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY PERSONAL ASSISTANT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY PRODUCT DISCOVERY & PURCHASE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 27. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY SALES & MARKETING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 28. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 29. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY BANKING, FINANCIAL SERVICES, & INSURANCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 30. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 31. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY RETAIL & ECOMMERCE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 32. GLOBAL CONVERSATIONAL COMMERCE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 33. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 34. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 35. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 36. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 37. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 38. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 39. AMERICAS CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 40. ARGENTINA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 41. ARGENTINA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 42. ARGENTINA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 43. ARGENTINA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 44. ARGENTINA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 45. ARGENTINA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 46. BRAZIL CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 47. BRAZIL CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 48. BRAZIL CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 49. BRAZIL CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 50. BRAZIL CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 51. BRAZIL CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 52. CANADA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 53. CANADA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 54. CANADA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 55. CANADA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 56. CANADA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 57. CANADA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 58. MEXICO CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 59. MEXICO CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 60. MEXICO CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 61. MEXICO CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 62. MEXICO CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 63. MEXICO CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 64. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 65. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 66. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 67. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 68. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 69. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 70. UNITED STATES CONVERSATIONAL COMMERCE MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 71. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 72. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 73. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 74. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 75. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 76. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 77. ASIA-PACIFIC CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 78. AUSTRALIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 79. AUSTRALIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 80. AUSTRALIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 81. AUSTRALIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 82. AUSTRALIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 83. AUSTRALIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 84. CHINA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 85. CHINA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 86. CHINA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 87. CHINA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 88. CHINA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 89. CHINA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 90. INDIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 91. INDIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 92. INDIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 93. INDIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 94. INDIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 95. INDIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 96. INDONESIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 97. INDONESIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 98. INDONESIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 99. INDONESIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 100. INDONESIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 101. INDONESIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 102. JAPAN CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 103. JAPAN CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 104. JAPAN CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 105. JAPAN CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 106. JAPAN CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 107. JAPAN CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 108. MALAYSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 109. MALAYSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 110. MALAYSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 111. MALAYSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 112. MALAYSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 113. MALAYSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 114. PHILIPPINES CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 115. PHILIPPINES CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 116. PHILIPPINES CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 117. PHILIPPINES CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 118. PHILIPPINES CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 119. PHILIPPINES CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 120. SINGAPORE CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 121. SINGAPORE CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 122. SINGAPORE CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 123. SINGAPORE CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 124. SINGAPORE CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 125. SINGAPORE CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 126. SOUTH KOREA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 127. SOUTH KOREA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 128. SOUTH KOREA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 129. SOUTH KOREA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 130. SOUTH KOREA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 131. SOUTH KOREA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 132. TAIWAN CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 133. TAIWAN CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 134. TAIWAN CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 135. TAIWAN CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 136. TAIWAN CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 137. TAIWAN CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 138. THAILAND CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 139. THAILAND CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 140. THAILAND CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 141. THAILAND CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 142. THAILAND CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 143. THAILAND CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 144. VIETNAM CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 145. VIETNAM CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 146. VIETNAM CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 147. VIETNAM CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 148. VIETNAM CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 149. VIETNAM CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 150. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 151. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 152. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 153. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 154. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 155. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 156. EUROPE, MIDDLE EAST & AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 157. DENMARK CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 158. DENMARK CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 159. DENMARK CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 160. DENMARK CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 161. DENMARK CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 162. DENMARK CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 163. EGYPT CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 164. EGYPT CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 165. EGYPT CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 166. EGYPT CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 167. EGYPT CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 168. EGYPT CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 169. FINLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 170. FINLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 171. FINLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 172. FINLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 173. FINLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 174. FINLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 175. FRANCE CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 176. FRANCE CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 177. FRANCE CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 178. FRANCE CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 179. FRANCE CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 180. FRANCE CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 181. GERMANY CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 182. GERMANY CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 183. GERMANY CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 184. GERMANY CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 185. GERMANY CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 186. GERMANY CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 187. ISRAEL CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 188. ISRAEL CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 189. ISRAEL CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 190. ISRAEL CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 191. ISRAEL CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 192. ISRAEL CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 193. ITALY CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 194. ITALY CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 195. ITALY CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 196. ITALY CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 197. ITALY CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 198. ITALY CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 199. NETHERLANDS CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 200. NETHERLANDS CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 201. NETHERLANDS CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 202. NETHERLANDS CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 203. NETHERLANDS CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 204. NETHERLANDS CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 205. NIGERIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 206. NIGERIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 207. NIGERIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 208. NIGERIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 209. NIGERIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 210. NIGERIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 211. NORWAY CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 212. NORWAY CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 213. NORWAY CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 214. NORWAY CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 215. NORWAY CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 216. NORWAY CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 217. POLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 218. POLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 219. POLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 220. POLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 221. POLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 222. POLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 223. QATAR CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 224. QATAR CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 225. QATAR CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 226. QATAR CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 227. QATAR CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 228. QATAR CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 229. RUSSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 230. RUSSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 231. RUSSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 232. RUSSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 233. RUSSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 234. RUSSIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 235. SAUDI ARABIA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 236. SAUDI ARABIA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 237. SAUDI ARABIA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 238. SAUDI ARABIA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 239. SAUDI ARABIA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 240. SAUDI ARABIA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 241. SOUTH AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 242. SOUTH AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 243. SOUTH AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 244. SOUTH AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 245. SOUTH AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 246. SOUTH AFRICA CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 247. SPAIN CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 248. SPAIN CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 249. SPAIN CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 250. SPAIN CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 251. SPAIN CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 252. SPAIN CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 253. SWEDEN CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 254. SWEDEN CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 255. SWEDEN CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 256. SWEDEN CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 257. SWEDEN CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 258. SWEDEN CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 259. SWITZERLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 260. SWITZERLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 261. SWITZERLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 262. SWITZERLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 263. SWITZERLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 264. SWITZERLAND CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 265. TURKEY CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 266. TURKEY CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 267. TURKEY CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 268. TURKEY CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 269. TURKEY CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 270. TURKEY CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 271. UNITED ARAB EMIRATES CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 272. UNITED ARAB EMIRATES CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 273. UNITED ARAB EMIRATES CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 274. UNITED ARAB EMIRATES CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 275. UNITED ARAB EMIRATES CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 276. UNITED ARAB EMIRATES CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 277. UNITED KINGDOM CONVERSATIONAL COMMERCE MARKET SIZE, BY OFFERING, 2018-2030 (USD MILLION)
• TABLE 278. UNITED KINGDOM CONVERSATIONAL COMMERCE MARKET SIZE, BY TECHNOLOGY, 2018-2030 (USD MILLION)
• TABLE 279. UNITED KINGDOM CONVERSATIONAL COMMERCE MARKET SIZE, BY DEPLOYMENT MODE, 2018-2030 (USD MILLION)
• TABLE 280. UNITED KINGDOM CONVERSATIONAL COMMERCE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
• TABLE 281. UNITED KINGDOM CONVERSATIONAL COMMERCE MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
• TABLE 282. UNITED KINGDOM CONVERSATIONAL COMMERCE MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 283. CONVERSATIONAL COMMERCE MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 284. CONVERSATIONAL COMMERCE MARKET, FPNV POSITIONING MATRIX, 2023

The Conversational Commerce Market was valued at USD 7.06 billion in 2023, expected to reach USD 8.17 billion in 2024, and is projected to grow at a CAGR of 16.23%, to USD 20.25 billion by 2030.

Conversational Commerce (c-commerce) refers to the intersection of messaging apps and shopping, where consumers can interact with businesses via conversational interfaces, such as chatbots, voice assistants, or messaging platforms. This form of commerce reflects a shift in consumer behavior, as people increasingly prefer real-time, personalized, and frictionless interactions. The necessity of conversational commerce arises from the demand for improved customer experiences, driving business to engage customers effectively and efficiently. Its application spans multiple industries including retail, banking, and service sectors, enabling businesses to conduct customer service, sales, and support through conversational interfaces. End-use includes enhanced customer engagement, reduced friction in customer service processes, and increased conversion rates by guiding consumers through purchase decisions.

Market growth is fueled by several factors, including advancements in AI and natural language processing, increased use of smartphones and messaging apps, and consumer demand for personalized shopping experiences. Key opportunities lie in leveraging AI to refine chatbots for more complex interactions and expanding use cases in new sectors like healthcare and education. To seize these opportunities, companies should invest in developing AI capabilities and creating partnerships with tech firms. Despite its potential, the growth of c-commerce faces limitations such as data privacy concerns, technological barriers in accurately understanding human language, and the need for significant initial investments.

Moreover, regional disparities in digital infrastructure and varying levels of consumer trust in tech-based interactions present additional challenges. Innovative research areas include exploring multilingual interfaces, improving sentiment analysis in customer interactions, and integrating c-commerce with augmented reality to enhance customer experiences. Businesses should focus on creating seamless omnichannel strategies that blend conversational commerce with other digital channels. The market's nature is dynamic, with fast-paced technological changes requiring constant adaptation and innovation. Companies that prioritize customer experience while addressing privacy and data security concerns will likely emerge as leaders in the conversational commerce landscape.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Conversational Commerce Market

The Conversational Commerce Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Rising penetration of Internet and eCommerce platform
  • Increasing utilization of conversational commerce to enhance user experience and convenience
• Market Restraints
  • High cost and technological limitations of conversation commerce solutions
• Market Opportunities
  • Growing integration of advanced technologies to enhance the performance of conversational commerce
  • Favourable ecosystem for startups focusing on developing conversational commerce
• Market Challenges
  • Issues associated with data privacy and security of consumer

Porter's Five Forces: A Strategic Tool for Navigating the Conversational Commerce Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Conversational Commerce Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Conversational Commerce Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Conversational Commerce Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Conversational Commerce Market

A detailed market share analysis in the Conversational Commerce Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Conversational Commerce Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Conversational Commerce Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Conversational Commerce Market

A strategic analysis of the Conversational Commerce Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Conversational Commerce Market, highlighting leading vendors and their innovative profiles. These include Chatfuel, Conversica, Inc., Drift.com, Inc. by Salesloft, Intercom R&D Unlimited Company, International Business Machines Corporation, Jio Haptik Technologies Limited, LivePerson, Inc., ManyChat, Inc., Meta Platform, Inc., Microsoft Corporation, Oracle Corporation, Pypestream Inc., Quiq, Inc., Rep AI Technologies, Reply S.p.A., Sinch AB, Sprinklr, Inc., Text Aspect, Vonage America, LLC, WeChat by Tencent Holdings Ltd., Yalo, and Zendesk, Inc..

Market Segmentation & Coverage

This research report categorizes the Conversational Commerce Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Offering, market is studied across Services and Software.
• Based on Technology, market is studied across Chatbots, Messaging Platforms, Natural Language Processing, and Voice Assistants.
• Based on Deployment Mode, market is studied across Cloud and On-premises.
• Based on Enterprise Size, market is studied across Large Enterprises and Small & Medium Enterprises.
• Based on Application, market is studied across Appointment Scheduling, Customer Support, Payments & Transactions, Personal Assistant, Product Discovery & Purchase, and Sales & Marketing.
• Based on End-User, market is studied across Banking, Financial Services, & Insurance, Healthcare, Retail & eCommerce, and Travel & Hospitality.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Rising penetration of Internet and eCommerce platform
    • 5.1.1.2. Increasing utilization of conversational commerce to enhance user experience and convenience
  • 5.1.2. Restraints
    • 5.1.2.1. High cost and technological limitations of conversation commerce solutions
  • 5.1.3. Opportunities
    • 5.1.3.1. Growing integration of advanced technologies to enhance the performance of conversational commerce
    • 5.1.3.2. Favourable ecosystem for startups focusing on developing conversational commerce
  • 5.1.4. Challenges
    • 5.1.4.1. Issues associated with data privacy and security of consumer
• 5.2. Market Segmentation Analysis
  • 5.2.1. Technology: Growing usage of conversational commerce services to create a more engaging and personalized shopping experience
  • 5.2.2. End-User: High potential of conversational commerce in banking, financial services, and insurance (BFSI) for automating tasks
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Conversational Commerce Market, by Offering

• 6.1. Introduction
• 6.2. Services
• 6.3. Software

7. Conversational Commerce Market, by Technology

• 7.1. Introduction
• 7.2. Chatbots
• 7.3. Messaging Platforms
• 7.4. Natural Language Processing
• 7.5. Voice Assistants

8. Conversational Commerce Market, by Deployment Mode

• 8.1. Introduction
• 8.2. Cloud
• 8.3. On-premises

9. Conversational Commerce Market, by Enterprise Size

• 9.1. Introduction
• 9.2. Large Enterprises
• 9.3. Small & Medium Enterprises

10. Conversational Commerce Market, by Application

• 10.1. Introduction
• 10.2. Appointment Scheduling
• 10.3. Customer Support
• 10.4. Payments & Transactions
• 10.5. Personal Assistant
• 10.6. Product Discovery & Purchase
• 10.7. Sales & Marketing

11. Conversational Commerce Market, by End-User

• 11.1. Introduction
• 11.2. Banking, Financial Services, & Insurance
• 11.3. Healthcare
• 11.4. Retail & eCommerce
• 11.5. Travel & Hospitality

12. Americas Conversational Commerce Market

• 12.1. Introduction
• 12.2. Argentina
• 12.3. Brazil
• 12.4. Canada
• 12.5. Mexico
• 12.6. United States

13. Asia-Pacific Conversational Commerce Market

• 13.1. Introduction
• 13.2. Australia
• 13.3. China
• 13.4. India
• 13.5. Indonesia
• 13.6. Japan
• 13.7. Malaysia
• 13.8. Philippines
• 13.9. Singapore
• 13.10. South Korea
• 13.11. Taiwan
• 13.12. Thailand
• 13.13. Vietnam

14. Europe, Middle East & Africa Conversational Commerce Market

• 14.1. Introduction
• 14.2. Denmark
• 14.3. Egypt
• 14.4. Finland
• 14.5. France
• 14.6. Germany
• 14.7. Israel
• 14.8. Italy
• 14.9. Netherlands
• 14.10. Nigeria
• 14.11. Norway
• 14.12. Poland
• 14.13. Qatar
• 14.14. Russia
• 14.15. Saudi Arabia
• 14.16. South Africa
• 14.17. Spain
• 14.18. Sweden
• 14.19. Switzerland
• 14.20. Turkey
• 14.21. United Arab Emirates
• 14.22. United Kingdom

15. Competitive Landscape

• 15.1. Market Share Analysis, 2023
• 15.2. FPNV Positioning Matrix, 2023
• 15.3. Competitive Scenario Analysis
  • 15.3.1. Gupshup launches ONDC-based conversational commerce app on WhatsApp to revolutionize the food and beverage shopping experience
  • 15.3.2. Bloomreach enhances AI capabilities with the acquisition of Radiance Commerce
  • 15.3.3. Vonage enhances conversational commerce with innovative solutions
  • 15.3.4. Enhancing digital shopping experiences through Zendesk's conversational commerce
  • 15.3.5. Introducing Bobble Super for seamless in-app purchases
• 15.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Chatfuel
• 2. Conversica, Inc.
• 3. Drift.com, Inc. by Salesloft
• 4. Intercom R&D Unlimited Company
• 5. International Business Machines Corporation
• 6. Jio Haptik Technologies Limited
• 7. LivePerson, Inc.
• 8. ManyChat, Inc.
• 9. Meta Platform, Inc.
• 10. Microsoft Corporation
• 11. Oracle Corporation
• 12. Pypestream Inc.
• 13. Quiq, Inc.
• 14. Rep AI Technologies
• 15. Reply S.p.A.
• 16. Sinch AB
• 17. Sprinklr, Inc.
• 18. Text Aspect
• 19. Vonage America, LLC
• 20. WeChat by Tencent Holdings Ltd.
• 21. Yalo
• 22. Zendesk, Inc.