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市場調査レポート
商品コード
1583936
顧客関係管理 (CRM) アウトソーシングの世界市場 (2024～2028年)Global Customer Relationship Management (CRM) Outsourcing Market 2024-2028 |
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カスタマイズ可能
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価格
| 顧客関係管理 (CRM) アウトソーシングの世界市場 (2024～2028年) |
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出版日: 2024年08月15日
発行: TechNavio
ページ情報: 英文 190 Pages
納期: 即納可能
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- 全表示
- 概要
- 図表
- 目次
概要
顧客関係管理 (CRM) アウトソーシング市場 (2024～2028年)
顧客関係管理 (CRM) アウトソーシング市場は2023年から2028年に277億米ドル分拡大し、予測期間中に5.82%のCAGRで成長すると予測されます。当レポートでは、顧客関係管理 (CRM) アウトソーシング市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25社のベンダーを網羅したベンダー分析などを掲載しています。
当レポートでは、現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。当市場は、大規模顧客管理のニーズの高まり、ネオソーシングの利用の増加、拡張性ニーズの増大によって牽引されています。
| 市場範囲 | |
|---|---|
| 基準年 | 2024年 |
| 終了年 | 2028年 |
| 予測期間 | 2024～2028年 |
| 成長モメンタム | 加速 |
| 前年比 (2024年) | 5.42% |
| CAGR | 5.82% |
| 増分額 | 277億米ドル |
当レポートでは、ビッグデータ・分析サービスの登場が、今後数年間の顧客関係管理 (CRM) アウトソーシング市場の成長を促進する主な要因の1つであると分析しています。また、ソーシャル・インタラクションの需要拡大や、複数国にまたがる集中型アウトソーシングモデルの台頭も、同市場の大きな需要につながると思われます。
目次
第1章 エグゼクティブサマリー
- 市場概要
第2章 市場情勢
- 市場エコシステム
- 市場の特徴
- バリューチェーン分析
第3章 市場規模の評価
- 市場の定義
- 市場セグメント分析
- 市場規模 (2023年)
- 市場の見通し (2023～2028年)
第4章 市場規模実績
- 顧客関係管理 (CRM) アウトソーシングの世界市場 (2018～2022年)
- 用途別分析 (2018～2022年)
- エンドユーザー別分析 (2018～2022年)
- 地域別分析 (2018～2022年)
- 国別分析 (2018～2022年)
第5章 ファイブフォース分析
- ファイブフォースの要約
- 買い手の交渉力
- 供給企業の交渉力
- 新規参入業者の脅威
- 代替品の脅威
- 競争の脅威
- 市況
第6章 用途別の市場セグメンテーション
- 市場セグメンテーション
- 比較：用途別
- 大企業：市場規模と予測 (2023～2028年)
- 中小企業：市場規模と予測 (2023～2028年)
- 用途別の市場機会
第7章 エンドユーザー別市場セグメンテーション
- 市場セグメンテーション
- 比較：エンドユーザー別
- BFSI：市場規模と予測 (2023～2028年)
- 通信・IT：市場規模と予測 (2023～2028年)
- 小売業：市場規模と予測 (2023～2028年)
- 医療：市場規模と予測 (2023～2028年)
- その他：市場規模と予測 (2023～2028年)
- エンドユーザー別の市場機会
第8章 顧客情勢
- 顧客情勢の概要
第9章 地域別情勢
- 地域別セグメンテーション
- 地域別比較
- 北米：市場規模と予測 (2023～2028年)
- アジア太平洋：市場規模と予測 (2023～2028年)
- 欧州：市場規模と予測 (2023～2028年)
- 南米：市場規模と予測 (2023～2028年)
- 中東・アフリカ：市場規模と予測 (2023～2028年)
- 米国：市場規模と予測 (2023～2028年)
- 英国：市場規模と予測 (2023～2028年)
- オーストラリア：市場規模と予測 (2023～2028年)
- ドイツ：市場規模と予測 (2023～2028年)
- カナダ：市場規模と予測 (2023～2028年)
- 地域別の市場機会
第10章 促進要因・課題・機会・抑制要因
- 市場促進要因
- 市場の課題
- 促進要因と課題の影響
- 市場の機会・抑制要因
第11章 競合情勢
- 概要
- 競合情勢
- 混乱の状況
- 業界のリスク
第12章 競合分析
- 企業プロファイル
- 企業の市場ポジショニング
- Accenture Plc
- Alorica Inc.
- Atos SE
- Capgemini Service SAS
- Cognizant Technology Solutions Corp.
- Concentrix Corp.
- Dell Technologies Inc.
- Digital Customer Care Co. BV
- ExlService Holdings Inc.
- Genpact Ltd.
- HCL Technologies Ltd.
- Hinduja Global Solutions Ltd.
- Infosys Ltd.
- International Business Machines Corp.
- Tata Sons Pvt. Ltd.
第13章 付録
図表
Exhibits:
- Exhibits1: Executive Summary - Chart on Market Overview
- Exhibits2: Executive Summary - Data Table on Market Overview
- Exhibits3: Executive Summary - Chart on Global Market Characteristics
- Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
- Exhibits5: Executive Summary - Chart on Market Segmentation by Application
- Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
- Exhibits7: Executive Summary - Chart on Incremental Growth
- Exhibits8: Executive Summary - Data Table on Incremental Growth
- Exhibits9: Executive Summary - Chart on Company Market Positioning
- Exhibits10: Parent Market
- Exhibits11: Data Table on - Parent Market
- Exhibits12: Market characteristics analysis
- Exhibits13: Value Chain Analysis
- Exhibits14: Offerings of companies included in the market definition
- Exhibits15: Market segments
- Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
- Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
- Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
- Exhibits20: Historic Market Size - Data Table on Global Customer Relationship Management (CRM) Outsourcing Market 2018 - 2022 ($ billion)
- Exhibits21: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
- Exhibits22: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
- Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
- Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
- Exhibits25: Five forces analysis - Comparison between 2023 and 2028
- Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
- Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
- Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
- Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
- Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
- Exhibits31: Chart on Market condition - Five forces 2023 and 2028
- Exhibits32: Chart on Application - Market share 2023-2028 (%)
- Exhibits33: Data Table on Application - Market share 2023-2028 (%)
- Exhibits34: Chart on Comparison by Application
- Exhibits35: Data Table on Comparison by Application
- Exhibits36: Chart on Large enterprise - Market size and forecast 2023-2028 ($ billion)
- Exhibits37: Data Table on Large enterprise - Market size and forecast 2023-2028 ($ billion)
- Exhibits38: Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
- Exhibits39: Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
- Exhibits40: Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
- Exhibits41: Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
- Exhibits42: Chart on SMEs - Year-over-year growth 2023-2028 (%)
- Exhibits43: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
- Exhibits44: Market opportunity by Application ($ billion)
- Exhibits45: Data Table on Market opportunity by Application ($ billion)
- Exhibits46: Chart on End-user - Market share 2023-2028 (%)
- Exhibits47: Data Table on End-user - Market share 2023-2028 (%)
- Exhibits48: Chart on Comparison by End-user
- Exhibits49: Data Table on Comparison by End-user
- Exhibits50: Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
- Exhibits51: Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
- Exhibits52: Chart on BFSI - Year-over-year growth 2023-2028 (%)
- Exhibits53: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
- Exhibits54: Chart on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
- Exhibits55: Data Table on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
- Exhibits56: Chart on Telecom and IT - Year-over-year growth 2023-2028 (%)
- Exhibits57: Data Table on Telecom and IT - Year-over-year growth 2023-2028 (%)
- Exhibits58: Chart on Retail - Market size and forecast 2023-2028 ($ billion)
- Exhibits59: Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
- Exhibits60: Chart on Retail - Year-over-year growth 2023-2028 (%)
- Exhibits61: Data Table on Retail - Year-over-year growth 2023-2028 (%)
- Exhibits62: Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
- Exhibits63: Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
- Exhibits64: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
- Exhibits65: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
- Exhibits66: Chart on Others - Market size and forecast 2023-2028 ($ billion)
- Exhibits67: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
- Exhibits68: Chart on Others - Year-over-year growth 2023-2028 (%)
- Exhibits69: Data Table on Others - Year-over-year growth 2023-2028 (%)
- Exhibits70: Market opportunity by End-user ($ billion)
- Exhibits71: Data Table on Market opportunity by End-user ($ billion)
- Exhibits72: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Exhibits73: Chart on Market share By Geographical Landscape 2023-2028 (%)
- Exhibits74: Data Table on Market share By Geographical Landscape 2023-2028 (%)
- Exhibits75: Chart on Geographic comparison
- Exhibits76: Data Table on Geographic comparison
- Exhibits77: Chart on North America - Market size and forecast 2023-2028 ($ billion)
- Exhibits78: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
- Exhibits79: Chart on North America - Year-over-year growth 2023-2028 (%)
- Exhibits80: Data Table on North America - Year-over-year growth 2023-2028 (%)
- Exhibits81: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
- Exhibits82: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
- Exhibits83: Chart on APAC - Year-over-year growth 2023-2028 (%)
- Exhibits84: Data Table on APAC - Year-over-year growth 2023-2028 (%)
- Exhibits85: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
- Exhibits86: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
- Exhibits87: Chart on Europe - Year-over-year growth 2023-2028 (%)
- Exhibits88: Data Table on Europe - Year-over-year growth 2023-2028 (%)
- Exhibits89: Chart on South America - Market size and forecast 2023-2028 ($ billion)
- Exhibits90: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
- Exhibits91: Chart on South America - Year-over-year growth 2023-2028 (%)
- Exhibits92: Data Table on South America - Year-over-year growth 2023-2028 (%)
- Exhibits93: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Exhibits94: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Exhibits95: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Exhibits96: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Exhibits97: Chart on US - Market size and forecast 2023-2028 ($ billion)
- Exhibits98: Data Table on US - Market size and forecast 2023-2028 ($ billion)
- Exhibits99: Chart on US - Year-over-year growth 2023-2028 (%)
- Exhibits100: Data Table on US - Year-over-year growth 2023-2028 (%)
- Exhibits101: Chart on UK - Market size and forecast 2023-2028 ($ billion)
- Exhibits102: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
- Exhibits103: Chart on UK - Year-over-year growth 2023-2028 (%)
- Exhibits104: Data Table on UK - Year-over-year growth 2023-2028 (%)
- Exhibits105: Chart on Australia - Market size and forecast 2023-2028 ($ billion)
- Exhibits106: Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
- Exhibits107: Chart on Australia - Year-over-year growth 2023-2028 (%)
- Exhibits108: Data Table on Australia - Year-over-year growth 2023-2028 (%)
- Exhibits109: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
- Exhibits110: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
- Exhibits111: Chart on Germany - Year-over-year growth 2023-2028 (%)
- Exhibits112: Data Table on Germany - Year-over-year growth 2023-2028 (%)
- Exhibits113: Chart on Canada - Market size and forecast 2023-2028 ($ billion)
- Exhibits114: Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
- Exhibits115: Chart on Canada - Year-over-year growth 2023-2028 (%)
- Exhibits116: Data Table on Canada - Year-over-year growth 2023-2028 (%)
- Exhibits117: Market opportunity By Geographical Landscape ($ billion)
- Exhibits118: Data Tables on Market opportunity By Geographical Landscape ($ billion)
- Exhibits119: Impact of drivers and challenges in 2023 and 2028
- Exhibits120: Overview on criticality of inputs and factors of differentiation
- Exhibits121: Overview on factors of disruption
- Exhibits122: Impact of key risks on business
- Exhibits123: Companies covered
- Exhibits124: Matrix on companies position and classification
- Exhibits125: Accenture Plc - Overview
- Exhibits126: Accenture Plc - Business segments
- Exhibits127: Accenture Plc - Key news
- Exhibits128: Accenture Plc - Key offerings
- Exhibits129: Accenture Plc - Segment focus
- Exhibits130: Alorica Inc. - Overview
- Exhibits131: Alorica Inc. - Product / Service
- Exhibits132: Alorica Inc. - Key news
- Exhibits133: Alorica Inc. - Key offerings
- Exhibits134: Atos SE - Overview
- Exhibits135: Atos SE - Business segments
- Exhibits136: Atos SE - Key news
- Exhibits137: Atos SE - Key offerings
- Exhibits138: Atos SE - Segment focus
- Exhibits139: Capgemini Service SAS - Overview
- Exhibits140: Capgemini Service SAS - Business segments
- Exhibits141: Capgemini Service SAS - Key news
- Exhibits142: Capgemini Service SAS - Key offerings
- Exhibits143: Capgemini Service SAS - Segment focus
- Exhibits144: Cognizant Technology Solutions Corp. - Overview
- Exhibits145: Cognizant Technology Solutions Corp. - Business segments
- Exhibits146: Cognizant Technology Solutions Corp. - Key news
- Exhibits147: Cognizant Technology Solutions Corp. - Key offerings
- Exhibits148: Cognizant Technology Solutions Corp. - Segment focus
- Exhibits149: Concentrix Corp. - Overview
- Exhibits150: Concentrix Corp. - Product / Service
- Exhibits151: Concentrix Corp. - Key news
- Exhibits152: Concentrix Corp. - Key offerings
- Exhibits153: Dell Technologies Inc. - Overview
- Exhibits154: Dell Technologies Inc. - Business segments
- Exhibits155: Dell Technologies Inc. - Key news
- Exhibits156: Dell Technologies Inc. - Key offerings
- Exhibits157: Dell Technologies Inc. - Segment focus
- Exhibits158: Digital Customer Care Co. BV - Overview
- Exhibits159: Digital Customer Care Co. BV - Product / Service
- Exhibits160: Digital Customer Care Co. BV - Key offerings
- Exhibits161: ExlService Holdings Inc. - Overview
- Exhibits162: ExlService Holdings Inc. - Business segments
- Exhibits163: ExlService Holdings Inc. - Key offerings
- Exhibits164: ExlService Holdings Inc. - Segment focus
- Exhibits165: Genpact Ltd. - Overview
- Exhibits166: Genpact Ltd. - Business segments
- Exhibits167: Genpact Ltd. - Key news
- Exhibits168: Genpact Ltd. - Key offerings
- Exhibits169: Genpact Ltd. - Segment focus
- Exhibits170: HCL Technologies Ltd. - Overview
- Exhibits171: HCL Technologies Ltd. - Business segments
- Exhibits172: HCL Technologies Ltd. - Key news
- Exhibits173: HCL Technologies Ltd. - Key offerings
- Exhibits174: HCL Technologies Ltd. - Segment focus
- Exhibits175: Hinduja Global Solutions Ltd. - Overview
- Exhibits176: Hinduja Global Solutions Ltd. - Product / Service
- Exhibits177: Hinduja Global Solutions Ltd. - Key offerings
- Exhibits178: Infosys Ltd. - Overview
- Exhibits179: Infosys Ltd. - Business segments
- Exhibits180: Infosys Ltd. - Key news
- Exhibits181: Infosys Ltd. - Key offerings
- Exhibits182: Infosys Ltd. - Segment focus
- Exhibits183: International Business Machines Corp. - Overview
- Exhibits184: International Business Machines Corp. - Business segments
- Exhibits185: International Business Machines Corp. - Key news
- Exhibits186: International Business Machines Corp. - Key offerings
- Exhibits187: International Business Machines Corp. - Segment focus
- Exhibits188: Tata Sons Pvt. Ltd. - Overview
- Exhibits189: Tata Sons Pvt. Ltd. - Product / Service
- Exhibits190: Tata Sons Pvt. Ltd. - Key news
- Exhibits191: Tata Sons Pvt. Ltd. - Key offerings
- Exhibits192: Inclusions checklist
- Exhibits193: Exclusions checklist
- Exhibits194: Currency conversion rates for US$
- Exhibits195: Research methodology
- Exhibits196: Information sources
- Exhibits197: Data validation
- Exhibits198: Validation techniques employed for market sizing
- Exhibits199: Data synthesis
- Exhibits200: 360 degree market analysis
- Exhibits201: List of abbreviations
目次
Product Code: IRTNTR45944
Customer Relationship Management (CRM) Outsourcing Market 2024-2028
The customer relationship management (CRM) outsourcing market is forecasted to grow by USD 27.7 bn during 2023-2028, accelerating at a CAGR of 5.82% during the forecast period. The report on the customer relationship management (CRM) outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising need for large-scale client management, increased use of neo-sourcing, and rising need for scalability.
| Market Scope | |
|---|---|
| Base Year | 2024 |
| End Year | 2028 |
| Series Year | 2024-2028 |
| Growth Momentum | Accelerate |
| YOY 2024 | 5.42% |
| CAGR | 5.82% |
| Incremental Value | $27.7 bn |
Technavio's customer relationship management (CRM) outsourcing market is segmented as below:
By Application
- Large enterprise
- SMEs
By End-user
- BFSI
- Telecom and IT
- Retail
- Healthcare
- Others
By Geographical Landscape
- North America
- APAC
- Europe
- South America
- Middle East and Africa
This study identifies the advent of big data and analytics services as one of the prime reasons driving the customer relationship management (CRM) outsourcing market growth during the next few years. Also, growing demand for social interaction and rise of multi-country and centralized outsourcing models will lead to sizable demand in the market.
The report on the customer relationship management (CRM) outsourcing market covers the following areas:
- Customer relationship management (CRM) outsourcing market sizing
- Customer relationship management (CRM) outsourcing market forecast
- Customer relationship management (CRM) outsourcing market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer relationship management (CRM) outsourcing market vendors that include Accenture Plc, Alorica Inc., Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., Digital Customer Care Co. BV, ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., International Business Machines Corp., StarTek Inc., Tata Sons Pvt. Ltd., Teleperformance SE, and TTEC Holdings Inc.. Also, the customer relationship management (CRM) outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
- 2.2 Market characteristics
- Market characteristics analysis
- 2.3 Value chain analysis
- Value Chain Analysis
3 Market Sizing
- 3.1 Market definition
- Offerings of companies included in the market definition
- 3.2 Market segment analysis
- Market segments
- 3.3 Market size 2023
- 3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ billion)
- Data Table on Global - Market size and forecast 2023-2028 ($ billion)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)
4 Historic Market Size
- 4.1 Global Customer Relationship Management (CRM) Outsourcing Market 2018 - 2022
- Historic Market Size - Data Table on Global Customer Relationship Management (CRM) Outsourcing Market 2018 - 2022 ($ billion)
- 4.2 Application segment analysis 2018 - 2022
- Historic Market Size - Application Segment 2018 - 2022 ($ billion)
- 4.3 End-user segment analysis 2018 - 2022
- Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
- 4.4 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
- 4.5 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ billion)
5 Five Forces Analysis
- 5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
- 5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
- 5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
- 5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
- 5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
- 5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
- 5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028
6 Market Segmentation by Application
- 6.1 Market segments
- Chart on Application - Market share 2023-2028 (%)
- Data Table on Application - Market share 2023-2028 (%)
- 6.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application
- 6.3 Large enterprise - Market size and forecast 2023-2028
- Chart on Large enterprise - Market size and forecast 2023-2028 ($ billion)
- Data Table on Large enterprise - Market size and forecast 2023-2028 ($ billion)
- Chart on Large enterprise - Year-over-year growth 2023-2028 (%)
- Data Table on Large enterprise - Year-over-year growth 2023-2028 (%)
- 6.4 SMEs - Market size and forecast 2023-2028
- Chart on SMEs - Market size and forecast 2023-2028 ($ billion)
- Data Table on SMEs - Market size and forecast 2023-2028 ($ billion)
- Chart on SMEs - Year-over-year growth 2023-2028 (%)
- Data Table on SMEs - Year-over-year growth 2023-2028 (%)
- 6.5 Market opportunity by Application
- Market opportunity by Application ($ billion)
- Data Table on Market opportunity by Application ($ billion)
7 Market Segmentation by End-user
- 7.1 Market segments
- Chart on End-user - Market share 2023-2028 (%)
- Data Table on End-user - Market share 2023-2028 (%)
- 7.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
- 7.3 BFSI - Market size and forecast 2023-2028
- Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
- Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
- Chart on BFSI - Year-over-year growth 2023-2028 (%)
- Data Table on BFSI - Year-over-year growth 2023-2028 (%)
- 7.4 Telecom and IT - Market size and forecast 2023-2028
- Chart on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
- Data Table on Telecom and IT - Market size and forecast 2023-2028 ($ billion)
- Chart on Telecom and IT - Year-over-year growth 2023-2028 (%)
- Data Table on Telecom and IT - Year-over-year growth 2023-2028 (%)
- 7.5 Retail - Market size and forecast 2023-2028
- Chart on Retail - Market size and forecast 2023-2028 ($ billion)
- Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
- Chart on Retail - Year-over-year growth 2023-2028 (%)
- Data Table on Retail - Year-over-year growth 2023-2028 (%)
- 7.6 Healthcare - Market size and forecast 2023-2028
- Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
- Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
- Chart on Healthcare - Year-over-year growth 2023-2028 (%)
- Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
- 7.7 Others - Market size and forecast 2023-2028
- Chart on Others - Market size and forecast 2023-2028 ($ billion)
- Data Table on Others - Market size and forecast 2023-2028 ($ billion)
- Chart on Others - Year-over-year growth 2023-2028 (%)
- Data Table on Others - Year-over-year growth 2023-2028 (%)
- 7.8 Market opportunity by End-user
- Market opportunity by End-user ($ billion)
- Data Table on Market opportunity by End-user ($ billion)
8 Customer Landscape
- 8.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
- 9.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2023-2028 (%)
- Data Table on Market share By Geographical Landscape 2023-2028 (%)
- 9.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
- 9.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ billion)
- Data Table on North America - Market size and forecast 2023-2028 ($ billion)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
- 9.4 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ billion)
- Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
- 9.5 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ billion)
- Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
- 9.6 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ billion)
- Data Table on South America - Market size and forecast 2023-2028 ($ billion)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
- 9.7 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- 9.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ billion)
- Data Table on US - Market size and forecast 2023-2028 ($ billion)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
- 9.9 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ billion)
- Data Table on UK - Market size and forecast 2023-2028 ($ billion)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
- 9.10 Australia - Market size and forecast 2023-2028
- Chart on Australia - Market size and forecast 2023-2028 ($ billion)
- Data Table on Australia - Market size and forecast 2023-2028 ($ billion)
- Chart on Australia - Year-over-year growth 2023-2028 (%)
- Data Table on Australia - Year-over-year growth 2023-2028 (%)
- 9.11 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ billion)
- Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
- 9.12 Canada - Market size and forecast 2023-2028
- Chart on Canada - Market size and forecast 2023-2028 ($ billion)
- Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
- Chart on Canada - Year-over-year growth 2023-2028 (%)
- Data Table on Canada - Year-over-year growth 2023-2028 (%)
- 9.13 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ billion)
- Data Tables on Market opportunity By Geographical Landscape ($ billion)
10 Drivers, Challenges, and Opportunity/Restraints
- 10.1 Market drivers
- 10.2 Market challenges
- 10.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
- 10.4 Market opportunities/restraints
11 Competitive Landscape
- 11.1 Overview
- 11.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 11.3 Landscape disruption
- Overview on factors of disruption
- 11.4 Industry risks
- Impact of key risks on business
12 Competitive Analysis
- 12.1 Companies profiled
- Companies covered
- 12.2 Market positioning of companies
- Matrix on companies position and classification
- 12.3 Accenture Plc
- Accenture Plc - Overview
- Accenture Plc - Business segments
- Accenture Plc - Key news
- Accenture Plc - Key offerings
- Accenture Plc - Segment focus
- 12.4 Alorica Inc.
- Alorica Inc. - Overview
- Alorica Inc. - Product / Service
- Alorica Inc. - Key news
- Alorica Inc. - Key offerings
- 12.5 Atos SE
- Atos SE - Overview
- Atos SE - Business segments
- Atos SE - Key news
- Atos SE - Key offerings
- Atos SE - Segment focus
- 12.6 Capgemini Service SAS
- Capgemini Service SAS - Overview
- Capgemini Service SAS - Business segments
- Capgemini Service SAS - Key news
- Capgemini Service SAS - Key offerings
- Capgemini Service SAS - Segment focus
- 12.7 Cognizant Technology Solutions Corp.
- Cognizant Technology Solutions Corp. - Overview
- Cognizant Technology Solutions Corp. - Business segments
- Cognizant Technology Solutions Corp. - Key news
- Cognizant Technology Solutions Corp. - Key offerings
- Cognizant Technology Solutions Corp. - Segment focus
- 12.8 Concentrix Corp.
- Concentrix Corp. - Overview
- Concentrix Corp. - Product / Service
- Concentrix Corp. - Key news
- Concentrix Corp. - Key offerings
- 12.9 Dell Technologies Inc.
- Dell Technologies Inc. - Overview
- Dell Technologies Inc. - Business segments
- Dell Technologies Inc. - Key news
- Dell Technologies Inc. - Key offerings
- Dell Technologies Inc. - Segment focus
- 12.10 Digital Customer Care Co. BV
- Digital Customer Care Co. BV - Overview
- Digital Customer Care Co. BV - Product / Service
- Digital Customer Care Co. BV - Key offerings
- 12.11 ExlService Holdings Inc.
- ExlService Holdings Inc. - Overview
- ExlService Holdings Inc. - Business segments
- ExlService Holdings Inc. - Key offerings
- ExlService Holdings Inc. - Segment focus
- 12.12 Genpact Ltd.
- Genpact Ltd. - Overview
- Genpact Ltd. - Business segments
- Genpact Ltd. - Key news
- Genpact Ltd. - Key offerings
- Genpact Ltd. - Segment focus
- 12.13 HCL Technologies Ltd.
- HCL Technologies Ltd. - Overview
- HCL Technologies Ltd. - Business segments
- HCL Technologies Ltd. - Key news
- HCL Technologies Ltd. - Key offerings
- HCL Technologies Ltd. - Segment focus
- 12.14 Hinduja Global Solutions Ltd.
- Hinduja Global Solutions Ltd. - Overview
- Hinduja Global Solutions Ltd. - Product / Service
- Hinduja Global Solutions Ltd. - Key offerings
- 12.15 Infosys Ltd.
- Infosys Ltd. - Overview
- Infosys Ltd. - Business segments
- Infosys Ltd. - Key news
- Infosys Ltd. - Key offerings
- Infosys Ltd. - Segment focus
- 12.16 International Business Machines Corp.
- International Business Machines Corp. - Overview
- International Business Machines Corp. - Business segments
- International Business Machines Corp. - Key news
- International Business Machines Corp. - Key offerings
- International Business Machines Corp. - Segment focus
- 12.17 Tata Sons Pvt. Ltd.
- Tata Sons Pvt. Ltd. - Overview
- Tata Sons Pvt. Ltd. - Product / Service
- Tata Sons Pvt. Ltd. - Key news
- Tata Sons Pvt. Ltd. - Key offerings
13 Appendix
- 13.1 Scope of the report
- 13.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 13.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 13.4 Research methodology
- Research methodology
- 13.5 Data procurement
- Information sources
- 13.6 Data validation
- Data validation
- 13.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 13.8 Data synthesis
- Data synthesis
- 13.9 360 degree market analysis
- 360 degree market analysis
- 13.10 List of abbreviations
- List of abbreviations
