CRMアウトソーシングの世界市場 2023-2027

CRMアウトソーシング市場は2022-2027年に254億米ドル、予測期間中のCAGRは5.63%で成長すると予測されています。

当レポートでは、CRMアウトソーシング市場の全体的な分析、市場規模・予測、動向、成長促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、大規模顧客管理のニーズの高まり、ネオソーシングの利用の増加、拡張性へのニーズの高まりによって牽引されています。

本調査では、ビッグデータ・アナリティクスサービスの登場が、今後数年間のCRMアウトソーシング市場の成長を牽引する主要因の1つであると分析しています。また、ソーシャルインタラクションに対する需要の高まりや、複数国にまたがる集中型アウトソーシングモデルの台頭も、同市場の大きな需要につながると思われます。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム

第3章 市場規模

• 市場の定義
• 市場セグメント分析
• 市場規模 2022
• 市場の見通し 2022-2027

第4章 市場規模実績

• CRMアウトソーシングの世界市場 2017-2021
• エンドユーザーセグメント分析 2017-2021
• 用途別セグメント分析 2017-2021
• 地域別セグメント分析 2017-2021
• 国別セグメント分析 2017-2021

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 市場セグメンテーション：エンドユーザー別

• 市場セグメント
• 比較：エンドユーザー別
• BFSI：市場規模と予測 2022-2027
• 通信・IT：市場規模と予測 2022-2027
• 小売：市場規模と予測 2022-2027
• ヘルスケア：市場規模と予測 2022-2027
• ディスクリート製造など：市場規模と予測 2022-2027
• 市場機会：エンドユーザー別

第7章 市場セグメンテーション：用途別

• 市場セグメント
• 比較：用途別
• 大企業：市場規模と予測 2022-2027
• 中小企業：市場規模と予測 2022-2027
• 市場機会：用途別

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米：市場規模と予測 2022-2027
• 欧州：市場規模と予測 2022-2027
• アジア太平洋：市場規模と予測 2022-2027
• 南米：市場規模と予測 2022-2027
• 中東・アフリカ：市場規模と予測 2022-2027
• 米国：市場規模と予測 2022-2027
• 英国：市場規模と予測 2022-2027
• オーストラリア：市場規模と予測 2022-2027
• ドイツ：市場規模と予測 2022-2027
• カナダ：市場規模と予測 2022-2027
• 市場機会：地域情勢別

第10章 促進要因、課題、および動向

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場動向

第11章 ベンダー情勢

• 概要
• ベンダー情勢
• 混乱の状況
• 業界のリスク

第12章 ベンダー分析

• 対象ベンダー
• ベンダーの市場ポジショニング
• Accenture Plc
• Alorica Inc.
• Atos SE
• Capgemini Service SAS
• Cognizant Technology Solutions Corp.
• Concentrix Corp.
• Dell Technologies Inc.
• Digital Customer Care Co. BV
• ExlService Holdings Inc.
• Genpact Ltd.
• HCL Technologies Ltd.
• Hinduja Global Solutions Ltd.
• Infosys Ltd.
• International Business Machines Corp.
• Tata Sons Pvt. Ltd.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary €" Chart on Market Overview
• Exhibits2: Executive Summary €" Data Table on Market Overview
• Exhibits3: Executive Summary €" Chart on Global Market Characteristics
• Exhibits4: Executive Summary €" Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary €" Chart on Market Segmentation by End-user
• Exhibits6: Executive Summary €" Chart on Market Segmentation by Application
• Exhibits7: Executive Summary €" Chart on Incremental Growth
• Exhibits8: Executive Summary €" Data Table on Incremental Growth
• Exhibits9: Executive Summary €" Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size €" Data Table on global crm outsourcing market 2017 - 2021 ($ billion)
• Exhibits19: Historic Market Size €" End-user Segment 2017 - 2021 ($ billion)
• Exhibits20: Historic Market Size €" Application Segment 2017 - 2021 ($ billion)
• Exhibits21: Historic Market Size €" Geography Segment 2017 - 2021 ($ billion)
• Exhibits22: Historic Market Size €" Country Segment 2017 - 2021 ($ billion)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers €" Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers €" Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants €" Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes €" Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry €" Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on End-user - Market share 2022-2027 (%)
• Exhibits31: Data Table on End-user - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by End-user
• Exhibits33: Data Table on Comparison by End-user
• Exhibits34: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
• Exhibits35: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
• Exhibits36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
• Exhibits39: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
• Exhibits40: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
• Exhibits42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
• Exhibits43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
• Exhibits44: Chart on Retail - Year-over-year growth 2022-2027 (%)
• Exhibits45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
• Exhibits46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
• Exhibits47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
• Exhibits48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibits49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibits50: Chart on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
• Exhibits51: Data Table on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
• Exhibits52: Chart on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
• Exhibits53: Data Table on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
• Exhibits54: Market opportunity by End-user ($ billion)
• Exhibits55: Data Table on Market opportunity by End-user ($ billion)
• Exhibits56: Chart on Application - Market share 2022-2027 (%)
• Exhibits57: Data Table on Application - Market share 2022-2027 (%)
• Exhibits58: Chart on Comparison by Application
• Exhibits59: Data Table on Comparison by Application
• Exhibits60: Chart on Large enterprise - Market size and forecast 2022-2027 ($ billion)
• Exhibits61: Data Table on Large enterprise - Market size and forecast 2022-2027 ($ billion)
• Exhibits62: Chart on Large enterprise - Year-over-year growth 2022-2027 (%)
• Exhibits63: Data Table on Large enterprise - Year-over-year growth 2022-2027 (%)
• Exhibits64: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
• Exhibits65: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
• Exhibits66: Chart on SMEs - Year-over-year growth 2022-2027 (%)
• Exhibits67: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
• Exhibits68: Market opportunity by Application ($ billion)
• Exhibits69: Data Table on Market opportunity by Application ($ billion)
• Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits71: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits73: Chart on Geographic comparison
• Exhibits74: Data Table on Geographic comparison
• Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits81: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits85: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits89: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits90: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits95: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits97: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits98: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits101: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits102: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibits104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibits105: Chart on Australia - Year-over-year growth 2022-2027 (%)
• Exhibits106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
• Exhibits107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits109: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits111: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibits112: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibits113: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits114: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits115: Market opportunity By Geographical Landscape ($ billion)
• Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• Exhibits117: Impact of drivers and challenges in 2022 and 2027
• Exhibits118: Overview on Criticality of inputs and Factors of differentiation
• Exhibits119: Overview on factors of disruption
• Exhibits120: Impact of key risks on business
• Exhibits121: Vendors covered
• Exhibits122: Matrix on vendor position and classification
• Exhibits123: Accenture Plc - Overview
• Exhibits124: Accenture Plc - Business segments
• Exhibits125: Accenture Plc - Key news
• Exhibits126: Accenture Plc - Key offerings
• Exhibits127: Accenture Plc - Segment focus
• Exhibits128: Alorica Inc. - Overview
• Exhibits129: Alorica Inc. - Product / Service
• Exhibits130: Alorica Inc. - Key offerings
• Exhibits131: Atos SE - Overview
• Exhibits132: Atos SE - Business segments
• Exhibits133: Atos SE - Key news
• Exhibits134: Atos SE - Key offerings
• Exhibits135: Atos SE - Segment focus
• Exhibits136: Capgemini Service SAS - Overview
• Exhibits137: Capgemini Service SAS - Business segments
• Exhibits138: Capgemini Service SAS - Key news
• Exhibits139: Capgemini Service SAS - Key offerings
• Exhibits140: Capgemini Service SAS - Segment focus
• Exhibits141: Cognizant Technology Solutions Corp. - Overview
• Exhibits142: Cognizant Technology Solutions Corp. - Business segments
• Exhibits143: Cognizant Technology Solutions Corp. - Key news
• Exhibits144: Cognizant Technology Solutions Corp. - Key offerings
• Exhibits145: Cognizant Technology Solutions Corp. - Segment focus
• Exhibits146: Concentrix Corp. - Overview
• Exhibits147: Concentrix Corp. - Product / Service
• Exhibits148: Concentrix Corp. - Key offerings
• Exhibits149: Dell Technologies Inc. - Overview
• Exhibits150: Dell Technologies Inc. - Business segments
• Exhibits151: Dell Technologies Inc. - Key news
• Exhibits152: Dell Technologies Inc. - Key offerings
• Exhibits153: Dell Technologies Inc. - Segment focus
• Exhibits154: Digital Customer Care Co. BV - Overview
• Exhibits155: Digital Customer Care Co. BV - Product / Service
• Exhibits156: Digital Customer Care Co. BV - Key offerings
• Exhibits157: ExlService Holdings Inc. - Overview
• Exhibits158: ExlService Holdings Inc. - Business segments
• Exhibits159: ExlService Holdings Inc. - Key news
• Exhibits160: ExlService Holdings Inc. - Key offerings
• Exhibits161: ExlService Holdings Inc. - Segment focus
• Exhibits162: Genpact Ltd. - Overview
• Exhibits163: Genpact Ltd. - Business segments
• Exhibits164: Genpact Ltd. - Key news
• Exhibits165: Genpact Ltd. - Key offerings
• Exhibits166: Genpact Ltd. - Segment focus
• Exhibits167: HCL Technologies Ltd. - Overview
• Exhibits168: HCL Technologies Ltd. - Business segments
• Exhibits169: HCL Technologies Ltd. - Key news
• Exhibits170: HCL Technologies Ltd. - Key offerings
• Exhibits171: HCL Technologies Ltd. - Segment focus
• Exhibits172: Hinduja Global Solutions Ltd. - Overview
• Exhibits173: Hinduja Global Solutions Ltd. - Product / Service
• Exhibits174: Hinduja Global Solutions Ltd. - Key offerings
• Exhibits175: Infosys Ltd. - Overview
• Exhibits176: Infosys Ltd. - Business segments
• Exhibits177: Infosys Ltd. - Key news
• Exhibits178: Infosys Ltd. - Key offerings
• Exhibits179: Infosys Ltd. - Segment focus
• Exhibits180: International Business Machines Corp. - Overview
• Exhibits181: International Business Machines Corp. - Business segments
• Exhibits182: International Business Machines Corp. - Key news
• Exhibits183: International Business Machines Corp. - Key offerings
• Exhibits184: International Business Machines Corp. - Segment focus
• Exhibits185: Tata Sons Pvt. Ltd. - Overview
• Exhibits186: Tata Sons Pvt. Ltd. - Business segments
• Exhibits187: Tata Sons Pvt. Ltd. - Key offerings
• Exhibits188: Tata Sons Pvt. Ltd. - Segment focus
• Exhibits189: Inclusions checklist
• Exhibits190: Exclusions checklist
• Exhibits191: Currency conversion rates for US$
• Exhibits192: Research methodology
• Exhibits193: Validation techniques employed for market sizing
• Exhibits194: Information sources
• Exhibits195: List of abbreviations

The CRM outsourcing market is forecasted to grow by USD 25.4 bn during 2022-2027, accelerating at a CAGR of 5.63% during the forecast period. The report on the CRM outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by a rising need for large-scale client management, increased use of neo-sourcing, and a rising need for scalability.

Technavio's CRM outsourcing market is segmented as below:

By End-user

• BFSI
• Telecom and IT
• Retail
• Healthcare
• Discrete manufacturing and others

By Application

• Large enterprise
• SMEs

By Geographical Landscape

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the advent of big data and analytics services as one of the prime reasons driving the CRM outsourcing market growth during the next few years. Also, the growing demand for social interaction and the rise of multi-country and centralized outsourcing models will lead to sizable demand in the market.

The report on the CRM outsourcing market covers the following areas:

• CRM outsourcing market sizing
• CRM outsourcing market forecast
• CRM outsourcing market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CRM outsourcing market vendors that include 3i Infotech Ltd., Accenture Plc, Alorica Inc., Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp., Concentrix Corp., Dell Technologies Inc., Digital Customer Care Co. BV, ExlService Holdings Inc., Firstsource Solutions Ltd., Genpact Ltd., HCL Technologies Ltd., Hinduja Global Solutions Ltd., Infosys Ltd., International Business Machines Corp., StarTek Inc., Tata Sons Pvt. Ltd., Teleperformance SE, and TTEC Holdings Inc.. Also, the CRM outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary €" Chart on Market Overview
• Exhibit 02: Executive Summary €" Data Table on Market Overview
• Exhibit 03: Executive Summary €" Chart on Global Market Characteristics
• Exhibit 04: Executive Summary €" Chart on Market By Geographical Landscape
• Exhibit 05: Executive Summary €" Chart on Market Segmentation by End-user
• Exhibit 06: Executive Summary €" Chart on Market Segmentation by Application
• Exhibit 07: Executive Summary €" Chart on Incremental Growth
• Exhibit 08: Executive Summary €" Data Table on Incremental Growth
• Exhibit 09: Executive Summary €" Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global CRM outsourcing market 2017 - 2021
• Exhibit 18: Historic Market Size €" Data Table on global crm outsourcing market 2017 - 2021 ($ billion)
• 4.2 End-user Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size €" End-user Segment 2017 - 2021 ($ billion)
• 4.3 Application Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size €" Application Segment 2017 - 2021 ($ billion)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size €" Geography Segment 2017 - 2021 ($ billion)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size €" Country Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers €" Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers €" Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants €" Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes €" Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry €" Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by End-user

• 6.1 Market segments
• Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
• Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
• 6.2 Comparison by End-user
• Exhibit 32: Chart on Comparison by End-user
• Exhibit 33: Data Table on Comparison by End-user
• 6.3 BFSI - Market size and forecast 2022-2027
• Exhibit 34: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
• Exhibit 35: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
• Exhibit 36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• 6.4 Telecom and IT - Market size and forecast 2022-2027
• Exhibit 38: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
• Exhibit 39: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
• Exhibit 40: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
• 6.5 Retail - Market size and forecast 2022-2027
• Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
• Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
• Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
• Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
• 6.6 Healthcare - Market size and forecast 2022-2027
• Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
• Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
• Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
• 6.7 Discrete manufacturing and others - Market size and forecast 2022-2027
• Exhibit 50: Chart on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
• Exhibit 51: Data Table on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
• Exhibit 52: Chart on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
• Exhibit 53: Data Table on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
• 6.8 Market opportunity by End-user
• Exhibit 54: Market opportunity by End-user ($ billion)
• Exhibit 55: Data Table on Market opportunity by End-user ($ billion)

7 Market Segmentation by Application

• 7.1 Market segments
• Exhibit 56: Chart on Application - Market share 2022-2027 (%)
• Exhibit 57: Data Table on Application - Market share 2022-2027 (%)
• 7.2 Comparison by Application
• Exhibit 58: Chart on Comparison by Application
• Exhibit 59: Data Table on Comparison by Application
• 7.3 Large enterprise - Market size and forecast 2022-2027
• Exhibit 60: Chart on Large enterprise - Market size and forecast 2022-2027 ($ billion)
• Exhibit 61: Data Table on Large enterprise - Market size and forecast 2022-2027 ($ billion)
• Exhibit 62: Chart on Large enterprise - Year-over-year growth 2022-2027 (%)
• Exhibit 63: Data Table on Large enterprise - Year-over-year growth 2022-2027 (%)
• 7.4 SMEs - Market size and forecast 2022-2027
• Exhibit 64: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
• Exhibit 65: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
• Exhibit 66: Chart on SMEs - Year-over-year growth 2022-2027 (%)
• Exhibit 67: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
• 7.5 Market opportunity by Application
• Exhibit 68: Market opportunity by Application ($ billion)
• Exhibit 69: Data Table on Market opportunity by Application ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 71: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibit 72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 73: Chart on Geographic comparison
• Exhibit 74: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 85: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 UK - Market size and forecast 2022-2027
• Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.10 Australia - Market size and forecast 2022-2027
• Exhibit 103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibit 104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
• Exhibit 105: Chart on Australia - Year-over-year growth 2022-2027 (%)
• Exhibit 106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
• 9.11 Germany - Market size and forecast 2022-2027
• Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.12 Canada - Market size and forecast 2022-2027
• Exhibit 111: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibit 112: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibit 113: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibit 114: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity By Geographical Landscape
• Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
• Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 117: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 119: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 120: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 121: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 122: Matrix on vendor position and classification
• 12.3 Accenture Plc
• Exhibit 123: Accenture Plc - Overview
• Exhibit 124: Accenture Plc - Business segments
• Exhibit 125: Accenture Plc - Key news
• Exhibit 126: Accenture Plc - Key offerings
• Exhibit 127: Accenture Plc - Segment focus
• 12.4 Alorica Inc.
• Exhibit 128: Alorica Inc. - Overview
• Exhibit 129: Alorica Inc. - Product / Service
• Exhibit 130: Alorica Inc. - Key offerings
• 12.5 Atos SE
• Exhibit 131: Atos SE - Overview
• Exhibit 132: Atos SE - Business segments
• Exhibit 133: Atos SE - Key news
• Exhibit 134: Atos SE - Key offerings
• Exhibit 135: Atos SE - Segment focus
• 12.6 Capgemini Service SAS
• Exhibit 136: Capgemini Service SAS - Overview
• Exhibit 137: Capgemini Service SAS - Business segments
• Exhibit 138: Capgemini Service SAS - Key news
• Exhibit 139: Capgemini Service SAS - Key offerings
• Exhibit 140: Capgemini Service SAS - Segment focus
• 12.7 Cognizant Technology Solutions Corp.
• Exhibit 141: Cognizant Technology Solutions Corp. - Overview
• Exhibit 142: Cognizant Technology Solutions Corp. - Business segments
• Exhibit 143: Cognizant Technology Solutions Corp. - Key news
• Exhibit 144: Cognizant Technology Solutions Corp. - Key offerings
• Exhibit 145: Cognizant Technology Solutions Corp. - Segment focus
• 12.8 Concentrix Corp.
• Exhibit 146: Concentrix Corp. - Overview
• Exhibit 147: Concentrix Corp. - Product / Service
• Exhibit 148: Concentrix Corp. - Key offerings
• 12.9 Dell Technologies Inc.
• Exhibit 149: Dell Technologies Inc. - Overview
• Exhibit 150: Dell Technologies Inc. - Business segments
• Exhibit 151: Dell Technologies Inc. - Key news
• Exhibit 152: Dell Technologies Inc. - Key offerings
• Exhibit 153: Dell Technologies Inc. - Segment focus
• 12.10 Digital Customer Care Co. BV
• Exhibit 154: Digital Customer Care Co. BV - Overview
• Exhibit 155: Digital Customer Care Co. BV - Product / Service
• Exhibit 156: Digital Customer Care Co. BV - Key offerings
• 12.11 ExlService Holdings Inc.
• Exhibit 157: ExlService Holdings Inc. - Overview
• Exhibit 158: ExlService Holdings Inc. - Business segments
• Exhibit 159: ExlService Holdings Inc. - Key news
• Exhibit 160: ExlService Holdings Inc. - Key offerings
• Exhibit 161: ExlService Holdings Inc. - Segment focus
• 12.12 Genpact Ltd.
• Exhibit 162: Genpact Ltd. - Overview
• Exhibit 163: Genpact Ltd. - Business segments
• Exhibit 164: Genpact Ltd. - Key news
• Exhibit 165: Genpact Ltd. - Key offerings
• Exhibit 166: Genpact Ltd. - Segment focus
• 12.13 HCL Technologies Ltd.
• Exhibit 167: HCL Technologies Ltd. - Overview
• Exhibit 168: HCL Technologies Ltd. - Business segments
• Exhibit 169: HCL Technologies Ltd. - Key news
• Exhibit 170: HCL Technologies Ltd. - Key offerings
• Exhibit 171: HCL Technologies Ltd. - Segment focus
• 12.14 Hinduja Global Solutions Ltd.
• Exhibit 172: Hinduja Global Solutions Ltd. - Overview
• Exhibit 173: Hinduja Global Solutions Ltd. - Product / Service
• Exhibit 174: Hinduja Global Solutions Ltd. - Key offerings
• 12.15 Infosys Ltd.
• Exhibit 175: Infosys Ltd. - Overview
• Exhibit 176: Infosys Ltd. - Business segments
• Exhibit 177: Infosys Ltd. - Key news
• Exhibit 178: Infosys Ltd. - Key offerings
• Exhibit 179: Infosys Ltd. - Segment focus
• 12.16 International Business Machines Corp.
• Exhibit 180: International Business Machines Corp. - Overview
• Exhibit 181: International Business Machines Corp. - Business segments
• Exhibit 182: International Business Machines Corp. - Key news
• Exhibit 183: International Business Machines Corp. - Key offerings
• Exhibit 184: International Business Machines Corp. - Segment focus
• 12.17 Tata Sons Pvt. Ltd.
• Exhibit 185: Tata Sons Pvt. Ltd. - Overview
• Exhibit 186: Tata Sons Pvt. Ltd. - Business segments
• Exhibit 187: Tata Sons Pvt. Ltd. - Key offerings
• Exhibit 188: Tata Sons Pvt. Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 189: Inclusions checklist
• Exhibit 190: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 191: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 192: Research methodology
• Exhibit 193: Validation techniques employed for market sizing
• Exhibit 194: Information sources
• 13.5 List of abbreviations
• Exhibit 195: List of abbreviations
  • Engineering and Research and Development Services