カスタマー・エクスペリエンス・マネジメントの世界市場 2023-2027

カスタマー・エクスペリエンス・マネジメント市場は2022-2027年に125億5,532万米ドル、予測期間中のCAGRは15.23%で成長すると予測されています。

当レポートでは、カスタマー・エクスペリエンス・マネジメント市場の全体的な分析、市場規模・予測、動向、市場促進要因・促進要因、課題、約25のベンダーを網羅したベンダー分析などを掲載しています。

現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、組織における顧客中心主義への注目の高まり、小売業やヘルスケア産業におけるデジタル変革の進展、CEMソリューションへの需要の増加、消費者行動の変化の拡大などが原動力となっています。

本調査では、今後数年間のカスタマー・エクスペリエンス・マネジメント市場の成長を促進する主な要因の1つとして、世界のCEM市場における最近の開拓の高まりを挙げています。また、人工知能（AI）と機械学習（ML）のCEMソリューションへの統合が進み、新興市場におけるCEMソリューションの需要が高まっていることも、市場の大きな需要につながると思われます。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム

第3章 市場規模

• 市場の定義
• 市場セグメント分析
• 市場規模 2022
• 市場の見通し 2022-2027

第4章 市場規模実績

• カスタマー・エクスペリエンス・マネジメントの世界市場 2017-2021
• 部品セグメント分析 2017-2021
• 展開セグメント分析 2017-2021
• 地域別セグメント分析 2017-2021
• 国別セグメント分析 2017-2021

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 市場セグメンテーション：コンポーネント別

• 市場セグメント
• 比較：コンポーネント別
• ソリューション：市場規模と予測 2022-2027
• サービス：市場規模と予測 2022-2027
• 市場機会：コンポーネント別

第7章 市場セグメンテーション：展開別

• 市場セグメント
• 比較：展開別
• オンプレミス：市場規模と予測 2022-2027
• クラウド：市場規模と予測 2022-2027
• 市場機会：展開別

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米：市場規模と予測 2022-2027
• 欧州：市場規模と予測 2022-2027
• アジア太平洋：市場規模と予測 2022-2027
• 南米：市場規模と予測 2022-2027
• 中東・アフリカ：市場規模と予測 2022-2027
• 米国：市場規模と予測 2022-2027
• 中国：市場規模と予測 2022-2027
• カナダ：市場規模と予測 2022-2027
• ドイツ：市場規模と予測 2022-2027
• 英国：市場規模と予測 2022-2027
• 市場機会：地域情勢別

第10章 促進要因、課題、および動向

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場動向

第11章 ベンダー情勢

• 概要
• ベンダー情勢
• 混乱の状況
• 業界のリスク

第12章 ベンダー分析

• 対象ベンダー
• ベンダーの市場ポジショニング
• Adobe Inc.
• Avaya Inc.
• Freshworks Inc.
• Genesys Telecommunications Laboratories Inc.
• International Business Machines Corp.
• Medallia Inc.
• Open Text Corp.
• Oracle Corp.
• Qualtrics LLC
• SAP SE
• SAS Institute Inc.
• Service Management Group
• Tech Mahindra Ltd.
• Verint Systems Inc.
• Zendesk Inc.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Component
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on global customer experience management market 2017 - 2021 ($ million)
• Exhibits19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
• Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Component - Market share 2022-2027 (%)
• Exhibits31: Data Table on Component - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Component
• Exhibits33: Data Table on Comparison by Component
• Exhibits34: Chart on Solution - Market size and forecast 2022-2027 ($ million)
• Exhibits35: Data Table on Solution - Market size and forecast 2022-2027 ($ million)
• Exhibits36: Chart on Solution - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Solution - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Service - Market size and forecast 2022-2027 ($ million)
• Exhibits39: Data Table on Service - Market size and forecast 2022-2027 ($ million)
• Exhibits40: Chart on Service - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Service - Year-over-year growth 2022-2027 (%)
• Exhibits42: Market opportunity by Component ($ million)
• Exhibits43: Data Table on Market opportunity by Component ($ million)
• Exhibits44: Chart on Deployment - Market share 2022-2027 (%)
• Exhibits45: Data Table on Deployment - Market share 2022-2027 (%)
• Exhibits46: Chart on Comparison by Deployment
• Exhibits47: Data Table on Comparison by Deployment
• Exhibits48: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibits49: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibits50: Chart on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibits51: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibits52: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibits53: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibits54: Chart on Cloud - Year-over-year growth 2022-2027 (%)
• Exhibits55: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
• Exhibits56: Market opportunity by Deployment ($ million)
• Exhibits57: Data Table on Market opportunity by Deployment ($ million)
• Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits59: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• Exhibits61: Chart on Geographic comparison
• Exhibits62: Data Table on Geographic comparison
• Exhibits63: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits65: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits66: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits69: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits73: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits75: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits76: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits77: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits78: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits83: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibits84: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibits85: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits86: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits87: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibits88: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibits89: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibits90: Data Table on China - Year-over-year growth 2022-2027 (%)
• Exhibits91: Chart on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibits92: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibits93: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits94: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits95: Chart on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibits96: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibits97: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits99: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits101: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits102: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits103: Market opportunity By Geographical Landscape ($ million)
• Exhibits104: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits105: Impact of drivers and challenges in 2022 and 2027
• Exhibits106: Overview on Criticality of inputs and Factors of differentiation
• Exhibits107: Overview on factors of disruption
• Exhibits108: Impact of key risks on business
• Exhibits109: Vendors covered
• Exhibits110: Matrix on vendor position and classification
• Exhibits111: Adobe Inc. - Overview
• Exhibits112: Adobe Inc. - Business segments
• Exhibits113: Adobe Inc. - Key offerings
• Exhibits114: Adobe Inc. - Segment focus
• Exhibits115: Avaya Inc. - Overview
• Exhibits116: Avaya Inc. - Business segments
• Exhibits117: Avaya Inc. - Key offerings
• Exhibits118: Avaya Inc. - Segment focus
• Exhibits119: Freshworks Inc. - Overview
• Exhibits120: Freshworks Inc. - Product / Service
• Exhibits121: Freshworks Inc. - Key offerings
• Exhibits122: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits123: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits124: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits125: International Business Machines Corp. - Overview
• Exhibits126: International Business Machines Corp. - Business segments
• Exhibits127: International Business Machines Corp. - Key news
• Exhibits128: International Business Machines Corp. - Key offerings
• Exhibits129: International Business Machines Corp. - Segment focus
• Exhibits130: Medallia Inc. - Overview
• Exhibits131: Medallia Inc. - Product / Service
• Exhibits132: Medallia Inc. - Key offerings
• Exhibits133: Open Text Corp. - Overview
• Exhibits134: Open Text Corp. - Product / Service
• Exhibits135: Open Text Corp. - Key news
• Exhibits136: Open Text Corp. - Key offerings
• Exhibits137: Oracle Corp. - Overview
• Exhibits138: Oracle Corp. - Business segments
• Exhibits139: Oracle Corp. - Key news
• Exhibits140: Oracle Corp. - Key offerings
• Exhibits141: Oracle Corp. - Segment focus
• Exhibits142: Qualtrics LLC - Overview
• Exhibits143: Qualtrics LLC - Product / Service
• Exhibits144: Qualtrics LLC - Key offerings
• Exhibits145: SAP SE - Overview
• Exhibits146: SAP SE - Business segments
• Exhibits147: SAP SE - Key news
• Exhibits148: SAP SE - Key offerings
• Exhibits149: SAP SE - Segment focus
• Exhibits150: SAS Institute Inc. - Overview
• Exhibits151: SAS Institute Inc. - Product / Service
• Exhibits152: SAS Institute Inc. - Key news
• Exhibits153: SAS Institute Inc. - Key offerings
• Exhibits154: Service Management Group - Overview
• Exhibits155: Service Management Group - Product / Service
• Exhibits156: Service Management Group - Key offerings
• Exhibits157: Tech Mahindra Ltd. - Overview
• Exhibits158: Tech Mahindra Ltd. - Business segments
• Exhibits159: Tech Mahindra Ltd. - Key offerings
• Exhibits160: Tech Mahindra Ltd. - Segment focus
• Exhibits161: Verint Systems Inc. - Overview
• Exhibits162: Verint Systems Inc. - Product / Service
• Exhibits163: Verint Systems Inc. - Key offerings
• Exhibits164: Zendesk Inc. - Overview
• Exhibits165: Zendesk Inc. - Product / Service
• Exhibits166: Zendesk Inc. - Key offerings
• Exhibits167: Inclusions checklist
• Exhibits168: Exclusions checklist
• Exhibits169: Currency conversion rates for US$
• Exhibits170: Research methodology
• Exhibits171: Validation techniques employed for market sizing
• Exhibits172: Information sources
• Exhibits173: List of abbreviations

The customer experience management market is forecasted to grow by USD 12,555.32 mn during 2022-2027, accelerating at a CAGR of 15.23% during the forecast period. The report on the customer experience management market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by an increasing focus on customer-centricity among organizations, growing digital transformation in retail and healthcare industries increasing demand for CEM solutions, and growing changes in consumer behavior.

Technavio's customer experience management market is segmented as below:

By Component

• Solution
• Service

By Deployment

• On-premises
• Cloud

By Geographical Landscape

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the growing recent developments in the global CEM market as one of the prime reasons driving the customer experience management market growth during the next few years. Also, growing artificial intelligence (AI) and machine learning (ML) integration into CEM solutions and growing demand for CEM solutions in emerging markets will lead to sizable demand in the market.

The report on the customer experience management market covers the following areas:

• Customer experience management market sizing
• Customer experience management market forecast
• Customer experience management market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer experience management market vendors that include Adobe Inc., Avaya Inc., Freshworks Inc., Genesys Telecommunications Laboratories Inc., International Business Machines Corp., Medallia Inc., Microsoft Corp., NICE Ltd., Nokia Corp., Open Text Corp., Oracle Corp., Qualtrics LLC, SAP SE, SAS Institute Inc., Service Management Group, Sprinklr Inc., Tech Mahindra Ltd., Verint Systems Inc., Zendesk Inc., and Ignite Enterprise Software Solutions Inc. Also, the customer experience management market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
• Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global customer experience management market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on global customer experience management market 2017 - 2021 ($ million)
• 4.2 Component Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
• 4.3 Deployment Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Component

• 6.1 Market segments
• Exhibit 30: Chart on Component - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
• 6.2 Comparison by Component
• Exhibit 32: Chart on Comparison by Component
• Exhibit 33: Data Table on Comparison by Component
• 6.3 Solution - Market size and forecast 2022-2027
• Exhibit 34: Chart on Solution - Market size and forecast 2022-2027 ($ million)
• Exhibit 35: Data Table on Solution - Market size and forecast 2022-2027 ($ million)
• Exhibit 36: Chart on Solution - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Solution - Year-over-year growth 2022-2027 (%)
• 6.4 Service - Market size and forecast 2022-2027
• Exhibit 38: Chart on Service - Market size and forecast 2022-2027 ($ million)
• Exhibit 39: Data Table on Service - Market size and forecast 2022-2027 ($ million)
• Exhibit 40: Chart on Service - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Service - Year-over-year growth 2022-2027 (%)
• 6.5 Market opportunity by Component
• Exhibit 42: Market opportunity by Component ($ million)
• Exhibit 43: Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by Deployment

• 7.1 Market segments
• Exhibit 44: Chart on Deployment - Market share 2022-2027 (%)
• Exhibit 45: Data Table on Deployment - Market share 2022-2027 (%)
• 7.2 Comparison by Deployment
• Exhibit 46: Chart on Comparison by Deployment
• Exhibit 47: Data Table on Comparison by Deployment
• 7.3 On-premises - Market size and forecast 2022-2027
• Exhibit 48: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibit 49: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibit 50: Chart on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibit 51: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
• 7.4 Cloud - Market size and forecast 2022-2027
• Exhibit 52: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibit 53: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibit 54: Chart on Cloud - Year-over-year growth 2022-2027 (%)
• Exhibit 55: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
• 7.5 Market opportunity by Deployment
• Exhibit 56: Market opportunity by Deployment ($ million)
• Exhibit 57: Data Table on Market opportunity by Deployment ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 59: Chart on Market share By Geographical Landscape 2022-2027 (%)
• Exhibit 60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 61: Chart on Geographic comparison
• Exhibit 62: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 65: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 75: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 76: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 77: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 78: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 83: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 85: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 86: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 China - Market size and forecast 2022-2027
• Exhibit 87: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 88: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 89: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibit 90: Data Table on China - Year-over-year growth 2022-2027 (%)
• 9.10 Canada - Market size and forecast 2022-2027
• Exhibit 91: Chart on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibit 92: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
• Exhibit 93: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibit 94: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• 9.11 Germany - Market size and forecast 2022-2027
• Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.12 UK - Market size and forecast 2022-2027
• Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity By Geographical Landscape
• Exhibit 103: Market opportunity By Geographical Landscape ($ million)
• Exhibit 104: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 105: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 107: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 108: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 109: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 110: Matrix on vendor position and classification
• 12.3 Adobe Inc.
• Exhibit 111: Adobe Inc. - Overview
• Exhibit 112: Adobe Inc. - Business segments
• Exhibit 113: Adobe Inc. - Key offerings
• Exhibit 114: Adobe Inc. - Segment focus
• 12.4 Avaya Inc.
• Exhibit 115: Avaya Inc. - Overview
• Exhibit 116: Avaya Inc. - Business segments
• Exhibit 117: Avaya Inc. - Key offerings
• Exhibit 118: Avaya Inc. - Segment focus
• 12.5 Freshworks Inc.
• Exhibit 119: Freshworks Inc. - Overview
• Exhibit 120: Freshworks Inc. - Product / Service
• Exhibit 121: Freshworks Inc. - Key offerings
• 12.6 Genesys Telecommunications Laboratories Inc.
• Exhibit 122: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibit 123: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibit 124: Genesys Telecommunications Laboratories Inc. - Key offerings
• 12.7 International Business Machines Corp.
• Exhibit 125: International Business Machines Corp. - Overview
• Exhibit 126: International Business Machines Corp. - Business segments
• Exhibit 127: International Business Machines Corp. - Key news
• Exhibit 128: International Business Machines Corp. - Key offerings
• Exhibit 129: International Business Machines Corp. - Segment focus
• 12.8 Medallia Inc.
• Exhibit 130: Medallia Inc. - Overview
• Exhibit 131: Medallia Inc. - Product / Service
• Exhibit 132: Medallia Inc. - Key offerings
• 12.9 Open Text Corp.
• Exhibit 133: Open Text Corp. - Overview
• Exhibit 134: Open Text Corp. - Product / Service
• Exhibit 135: Open Text Corp. - Key news
• Exhibit 136: Open Text Corp. - Key offerings
• 12.10 Oracle Corp.
• Exhibit 137: Oracle Corp. - Overview
• Exhibit 138: Oracle Corp. - Business segments
• Exhibit 139: Oracle Corp. - Key news
• Exhibit 140: Oracle Corp. - Key offerings
• Exhibit 141: Oracle Corp. - Segment focus
• 12.11 Qualtrics LLC
• Exhibit 142: Qualtrics LLC - Overview
• Exhibit 143: Qualtrics LLC - Product / Service
• Exhibit 144: Qualtrics LLC - Key offerings
• 12.12 SAP SE
• Exhibit 145: SAP SE - Overview
• Exhibit 146: SAP SE - Business segments
• Exhibit 147: SAP SE - Key news
• Exhibit 148: SAP SE - Key offerings
• Exhibit 149: SAP SE - Segment focus
• 12.13 SAS Institute Inc.
• Exhibit 150: SAS Institute Inc. - Overview
• Exhibit 151: SAS Institute Inc. - Product / Service
• Exhibit 152: SAS Institute Inc. - Key news
• Exhibit 153: SAS Institute Inc. - Key offerings
• 12.14 Service Management Group
• Exhibit 154: Service Management Group - Overview
• Exhibit 155: Service Management Group - Product / Service
• Exhibit 156: Service Management Group - Key offerings
• 12.15 Tech Mahindra Ltd.
• Exhibit 157: Tech Mahindra Ltd. - Overview
• Exhibit 158: Tech Mahindra Ltd. - Business segments
• Exhibit 159: Tech Mahindra Ltd. - Key offerings
• Exhibit 160: Tech Mahindra Ltd. - Segment focus
• 12.16 Verint Systems Inc.
• Exhibit 161: Verint Systems Inc. - Overview
• Exhibit 162: Verint Systems Inc. - Product / Service
• Exhibit 163: Verint Systems Inc. - Key offerings
• 12.17 Zendesk Inc.
• Exhibit 164: Zendesk Inc. - Overview
• Exhibit 165: Zendesk Inc. - Product / Service
• Exhibit 166: Zendesk Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 167: Inclusions checklist
• Exhibit 168: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 169: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 170: Research methodology
• Exhibit 171: Validation techniques employed for market sizing
• Exhibit 172: Information sources
• 13.5 List of abbreviations
• Exhibit 173: List of abbreviations