CRMの世界市場 2023-2027

当レポートではCRMの市場規模は、2022年から2027年の間に544億米ドル、予測期間中のCAGRは10.16%で成長すると予測しています。

当レポートでは、CRM市場の全体的な分析、市場規模と予測、動向、成長促進要因・課題、約25社のベンダーを網羅したベンダー分析などをお届けします。

現在の市場動向と促進要因、市場環境全体に関する最新の分析を提供しています。市場は、中小企業によるCRMの導入の増加、クラウドベースのオファリングの採用の増加、顧客エンゲージメントの重視によって牽引されています。

本調査では、今後数年間のCRM市場の成長を促進する主要な理由の1つとして、CRMへのAiの統合を挙げています。また、CRMへのアナリティクスの統合とソーシャルインタラクションの需要の高まりは、市場の大きな需要につながると思われます。

目次

第1章 エグゼクティブサマリー

• 市場概要

第2章 市場情勢

• 市場エコシステム

第3章 市場規模

• 市場の定義
• 市場セグメント分析
• 市場規模 2022
• 市場の見通し：2022-2027年の予測

第4章 市場規模実績

• 世界CRM市場2017～2021年
• アプリケーションセグメント分析2017-2021
• 展開セグメント分析2017-2021
• 地域セグメント分析2017-2021
• 国セグメント分析2017-2021

第5章 ファイブフォース分析

• ファイブフォースの要約
• 買い手の交渉力
• 供給企業の交渉力
• 新規参入業者の脅威
• 代替品の脅威
• 競争の脅威
• 市況

第6章 アプリケーション別市場セグメンテーション

• マーケット・セグメント
• 用途別比較
• サービスとサポート CRM - 市場規模と予測 2022-2027
• セールス CRM - 市場規模と予測 2022-2027
• マーケティング CRMソフトウェア - 市場規模と予測 2022-2027
• Eコマースソフトウェア CRM - 市場規模と予測 2022-2027
• アプリケーション別の市場機会

第7章 展開別市場セグメンテーション

• マーケット・セグメント
• 展開別比較
• SaaS - 市場規模と予測 2022-2027
• オンプレミス - 市場規模と予測 2022-2027
• 展開別の市場機会

第8章 顧客情勢

• 顧客情勢の概要

第9章 地域別情勢

• 地域別セグメンテーション
• 地域別比較
• 北米 - 市場規模と予測 2022-2027
• 欧州 - 市場規模と予測 2022-2027
• APAC - 市場規模と予測 2022-2027
• 南米 - 市場規模と予測 2022-2027
• 中東およびアフリカ - 市場規模と予測 2022-2027
• 米国 - 市場規模と予測 2022-2027
• カナダ - 市場規模と予測 2022-2027
• 英国 - 市場規模と予測 2022-2027
• ドイツ - 市場規模と予測 2022-2027
• 日本 - 市場規模と予測 2022-2027
• 地域別の市場機会

第10章 促進要因、課題、および動向

• 市場促進要因
• 市場の課題
• 促進要因と課題の影響
• 市場動向

第11章 ベンダー情勢

• 概要
• ベンダー情勢
• 混乱の状況
• 業界のリスク

第12章 ベンダー分析

• 対象ベンダー
• ベンダーの市場ポジショニング
• Acoustic LP
• Adobe Inc.
• Concentrix Corp.
• Huawei Technologies Co. Ltd.
• HubSpot Inc.
• Koch Industries Inc.
• Microsoft Corp.
• NICE Ltd.
• Oracle Corp.
• Pegasystems Inc.
• Sage Group Plc
• Salesforce.com Inc.
• SAP SE
• SAS Institute Inc.
• SugarCRM Inc.

第13章 付録

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market by Geography
• Exhibits5: Executive Summary - Chart on Market Segmentation by Application
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on Global CRM market 2017 - 2021 ($ billion)
• Exhibits19: Historic Market Size - Application Segment 2017 - 2021 ($ billion)
• Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Application - Market share 2022-2027 (%)
• Exhibits31: Data Table on Application - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Application
• Exhibits33: Data Table on Comparison by Application
• Exhibits34: Chart on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits35: Data Table on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits36: Chart on Service and support CRM - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Service and support CRM - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits39: Data Table on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits40: Chart on Sales CRM - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Sales CRM - Year-over-year growth 2022-2027 (%)
• Exhibits42: Chart on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibits43: Data Table on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibits44: Chart on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• Exhibits45: Data Table on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• Exhibits46: Chart on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits47: Data Table on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibits48: Chart on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• Exhibits49: Data Table on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• Exhibits50: Market opportunity by Application ($ billion)
• Exhibits51: Chart on Deployment - Market share 2022-2027 (%)
• Exhibits52: Data Table on Deployment - Market share 2022-2027 (%)
• Exhibits53: Chart on Comparison by Deployment
• Exhibits54: Data Table on Comparison by Deployment
• Exhibits55: Chart on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibits56: Data Table on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibits57: Chart on SaaS - Year-over-year growth 2022-2027 (%)
• Exhibits58: Data Table on SaaS - Year-over-year growth 2022-2027 (%)
• Exhibits59: Chart on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibits60: Data Table on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibits61: Chart on On-premise - Year-over-year growth 2022-2027 (%)
• Exhibits62: Data Table on On-premise - Year-over-year growth 2022-2027 (%)
• Exhibits63: Market opportunity by Deployment ($ billion)
• Exhibits64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits65: Chart on Market share by geography 2022-2027 (%)
• Exhibits66: Data Table on Market share by geography 2022-2027 (%)
• Exhibits67: Chart on Geographic comparison
• Exhibits68: Data Table on Geographic comparison
• Exhibits69: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits70: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibits71: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits72: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibits75: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits77: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits78: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibits79: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits80: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits81: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits82: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibits83: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits84: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibits87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits89: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits90: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibits91: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits92: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits93: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibits94: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibits95: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits96: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• Exhibits97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibits99: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits100: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibits103: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• Exhibits105: Chart on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibits106: Data Table on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibits107: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibits108: Data Table on Japan - Year-over-year growth 2022-2027 (%)
• Exhibits109: Market opportunity by geography ($ billion)
• Exhibits110: Impact of drivers and challenges in 2022 and 2027
• Exhibits111: Overview on Criticality of inputs and Factors of differentiation
• Exhibits112: Overview on factors of disruption
• Exhibits113: Impact of key risks on business
• Exhibits114: Vendors covered
• Exhibits115: Matrix on vendor position and classification
• Exhibits116: Acoustic LP - Overview
• Exhibits117: Acoustic LP - Product / Service
• Exhibits118: Acoustic LP - Key offerings
• Exhibits119: Adobe Inc. - Overview
• Exhibits120: Adobe Inc. - Business segments
• Exhibits121: Adobe Inc. - Key offerings
• Exhibits122: Adobe Inc. - Segment focus
• Exhibits123: Concentrix Corp. - Overview
• Exhibits124: Concentrix Corp. - Product / Service
• Exhibits125: Concentrix Corp. - Key offerings
• Exhibits126: Huawei Technologies Co. Ltd. - Overview
• Exhibits127: Huawei Technologies Co. Ltd. - Business segments
• Exhibits128: Huawei Technologies Co. Ltd. - Key news
• Exhibits129: Huawei Technologies Co. Ltd. - Key offerings
• Exhibits130: Huawei Technologies Co. Ltd. - Segment focus
• Exhibits131: HubSpot Inc. - Overview
• Exhibits132: HubSpot Inc. - Product / Service
• Exhibits133: HubSpot Inc. - Key offerings
• Exhibits134: Koch Industries Inc. - Overview
• Exhibits135: Koch Industries Inc. - Product / Service
• Exhibits136: Koch Industries Inc. - Key news
• Exhibits137: Koch Industries Inc. - Key offerings
• Exhibits138: Microsoft Corp. - Overview
• Exhibits139: Microsoft Corp. - Business segments
• Exhibits140: Microsoft Corp. - Key news
• Exhibits141: Microsoft Corp. - Key offerings
• Exhibits142: Microsoft Corp. - Segment focus
• Exhibits143: NICE Ltd. - Overview
• Exhibits144: NICE Ltd. - Business segments
• Exhibits145: NICE Ltd. - Key news
• Exhibits146: NICE Ltd. - Key offerings
• Exhibits147: NICE Ltd. - Segment focus
• Exhibits148: Oracle Corp. - Overview
• Exhibits149: Oracle Corp. - Business segments
• Exhibits150: Oracle Corp. - Key news
• Exhibits151: Oracle Corp. - Key offerings
• Exhibits152: Oracle Corp. - Segment focus
• Exhibits153: Pegasystems Inc. - Overview
• Exhibits154: Pegasystems Inc. - Product / Service
• Exhibits155: Pegasystems Inc. - Key news
• Exhibits156: Pegasystems Inc. - Key offerings
• Exhibits157: Sage Group Plc - Overview
• Exhibits158: Sage Group Plc - Business segments
• Exhibits159: Sage Group Plc - Key offerings
• Exhibits160: Sage Group Plc - Segment focus
• Exhibits161: Salesforce.com Inc. - Overview
• Exhibits162: Salesforce.com Inc. - Product / Service
• Exhibits163: Salesforce.com Inc. - Key news
• Exhibits164: Salesforce.com Inc. - Key offerings
• Exhibits165: SAP SE - Overview
• Exhibits166: SAP SE - Business segments
• Exhibits167: SAP SE - Key news
• Exhibits168: SAP SE - Key offerings
• Exhibits169: SAP SE - Segment focus
• Exhibits170: SAS Institute Inc. - Overview
• Exhibits171: SAS Institute Inc. - Product / Service
• Exhibits172: SAS Institute Inc. - Key news
• Exhibits173: SAS Institute Inc. - Key offerings
• Exhibits174: SugarCRM Inc. - Overview
• Exhibits175: SugarCRM Inc. - Product / Service
• Exhibits176: SugarCRM Inc. - Key offerings
• Exhibits177: Inclusions checklist
• Exhibits178: Exclusions checklist
• Exhibits179: Currency conversion rates for US$
• Exhibits180: Research methodology
• Exhibits181: Validation techniques employed for market sizing
• Exhibits182: Information sources
• Exhibits183: List of abbreviations

Technavio has been monitoring the CRM market and is forecast to grow by $54.4 bn during 2022-2027, accelerating at a CAGR of 10.16% during the forecast period. Our report on the CRM market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by the increasing adoption of CRM by SMEs, increasing adoption of cloud-based offerings, and focus on customer engagement.

Technavio's CRM market is segmented as below:

By Application

• Service and support CRM
• Sales CRM
• Marketing CRM software
• E-Commerce software CRM

By Deployment

• SaaS
• On-premise

By Geography

• North America
• Europe
• APAC
• South America
• Middle East and Africa

This study identifies the integration of ai into CRM as one of the prime reasons driving the CRM market growth during the next few years. Also, the integration of analytics into CRM and the growing demand for social interaction will lead to sizable demand in the market.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on the CRM market covers the following areas:

• CRM market sizing
• CRM market forecast
• CRM market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading CRM market vendors that include Acoustic LP, Adobe Inc., Agile CRM Inc., Concentrix Corp., Huawei Technologies Co. Ltd., HubSpot Inc., Koch Industries Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce.com Inc., SAP SE, SAS Institute Inc., SugarCRM Inc., Verint Systems Inc., Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd. Also, the CRM market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market by Geography
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Application
• Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global CRM market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on Global CRM market 2017 - 2021 ($ billion)
• 4.2 Application Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Application Segment 2017 - 2021 ($ billion)
• 4.3 Deployment Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Application

• 6.1 Market segments
• Exhibit 30: Chart on Application - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Application - Market share 2022-2027 (%)
• 6.2 Comparison by Application
• Exhibit 32: Chart on Comparison by Application
• Exhibit 33: Data Table on Comparison by Application
• 6.3 Service and support CRM - Market size and forecast 2022-2027
• Exhibit 34: Chart on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 35: Data Table on Service and support CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 36: Chart on Service and support CRM - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Service and support CRM - Year-over-year growth 2022-2027 (%)
• 6.4 Sales CRM - Market size and forecast 2022-2027
• Exhibit 38: Chart on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 39: Data Table on Sales CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 40: Chart on Sales CRM - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Sales CRM - Year-over-year growth 2022-2027 (%)
• 6.5 Marketing CRM software - Market size and forecast 2022-2027
• Exhibit 42: Chart on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibit 43: Data Table on Marketing CRM software - Market size and forecast 2022-2027 ($ billion)
• Exhibit 44: Chart on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• Exhibit 45: Data Table on Marketing CRM software - Year-over-year growth 2022-2027 (%)
• 6.6 E-Commerce software CRM - Market size and forecast 2022-2027
• Exhibit 46: Chart on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 47: Data Table on E-Commerce software CRM - Market size and forecast 2022-2027 ($ billion)
• Exhibit 48: Chart on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• Exhibit 49: Data Table on E-Commerce software CRM - Year-over-year growth 2022-2027 (%)
• 6.7 Market opportunity by Application
• Exhibit 50: Market opportunity by Application ($ billion)

7 Market Segmentation by Deployment

• 7.1 Market segments
• Exhibit 51: Chart on Deployment - Market share 2022-2027 (%)
• Exhibit 52: Data Table on Deployment - Market share 2022-2027 (%)
• 7.2 Comparison by Deployment
• Exhibit 53: Chart on Comparison by Deployment
• Exhibit 54: Data Table on Comparison by Deployment
• 7.3 SaaS - Market size and forecast 2022-2027
• Exhibit 55: Chart on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibit 56: Data Table on SaaS - Market size and forecast 2022-2027 ($ billion)
• Exhibit 57: Chart on SaaS - Year-over-year growth 2022-2027 (%)
• Exhibit 58: Data Table on SaaS - Year-over-year growth 2022-2027 (%)
• 7.4 On-premise - Market size and forecast 2022-2027
• Exhibit 59: Chart on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibit 60: Data Table on On-premise - Market size and forecast 2022-2027 ($ billion)
• Exhibit 61: Chart on On-premise - Year-over-year growth 2022-2027 (%)
• Exhibit 62: Data Table on On-premise - Year-over-year growth 2022-2027 (%)
• 7.5 Market opportunity by Deployment
• Exhibit 63: Market opportunity by Deployment ($ billion)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 64: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 65: Chart on Market share by geography 2022-2027 (%)
• Exhibit 66: Data Table on Market share by geography 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 67: Chart on Geographic comparison
• Exhibit 68: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 69: Chart on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 70: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 71: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 72: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
• Exhibit 75: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 77: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 78: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
• Exhibit 79: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 80: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 81: Chart on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 82: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
• Exhibit 83: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 84: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 85: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 86: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
• Exhibit 87: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 88: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 89: Chart on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 90: Data Table on US - Market size and forecast 2022-2027 ($ billion)
• Exhibit 91: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 92: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 Canada - Market size and forecast 2022-2027
• Exhibit 93: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibit 94: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
• Exhibit 95: Chart on Canada - Year-over-year growth 2022-2027 (%)
• Exhibit 96: Data Table on Canada - Year-over-year growth 2022-2027 (%)
• 9.10 UK - Market size and forecast 2022-2027
• Exhibit 97: Chart on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 98: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
• Exhibit 99: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 100: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.11 Germany - Market size and forecast 2022-2027
• Exhibit 101: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 102: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
• Exhibit 103: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 104: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.12 Japan - Market size and forecast 2022-2027
• Exhibit 105: Chart on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibit 106: Data Table on Japan - Market size and forecast 2022-2027 ($ billion)
• Exhibit 107: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibit 108: Data Table on Japan - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity by geography
• Exhibit 109: Market opportunity by geography ($ billion)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 110: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 111: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 112: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 113: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 114: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 115: Matrix on vendor position and classification
• 12.3 Acoustic LP
• Exhibit 116: Acoustic LP - Overview
• Exhibit 117: Acoustic LP - Product / Service
• Exhibit 118: Acoustic LP - Key offerings
• 12.4 Adobe Inc.
• Exhibit 119: Adobe Inc. - Overview
• Exhibit 120: Adobe Inc. - Business segments
• Exhibit 121: Adobe Inc. - Key offerings
• Exhibit 122: Adobe Inc. - Segment focus
• 12.5 Concentrix Corp.
• Exhibit 123: Concentrix Corp. - Overview
• Exhibit 124: Concentrix Corp. - Product / Service
• Exhibit 125: Concentrix Corp. - Key offerings
• 12.6 Huawei Technologies Co. Ltd.
• Exhibit 126: Huawei Technologies Co. Ltd. - Overview
• Exhibit 127: Huawei Technologies Co. Ltd. - Business segments
• Exhibit 128: Huawei Technologies Co. Ltd. - Key news
• Exhibit 129: Huawei Technologies Co. Ltd. - Key offerings
• Exhibit 130: Huawei Technologies Co. Ltd. - Segment focus
• 12.7 HubSpot Inc.
• Exhibit 131: HubSpot Inc. - Overview
• Exhibit 132: HubSpot Inc. - Product / Service
• Exhibit 133: HubSpot Inc. - Key offerings
• 12.8 Koch Industries Inc.
• Exhibit 134: Koch Industries Inc. - Overview
• Exhibit 135: Koch Industries Inc. - Product / Service
• Exhibit 136: Koch Industries Inc. - Key news
• Exhibit 137: Koch Industries Inc. - Key offerings
• 12.9 Microsoft Corp.
• Exhibit 138: Microsoft Corp. - Overview
• Exhibit 139: Microsoft Corp. - Business segments
• Exhibit 140: Microsoft Corp. - Key news
• Exhibit 141: Microsoft Corp. - Key offerings
• Exhibit 142: Microsoft Corp. - Segment focus
• 12.10 NICE Ltd.
• Exhibit 143: NICE Ltd. - Overview
• Exhibit 144: NICE Ltd. - Business segments
• Exhibit 145: NICE Ltd. - Key news
• Exhibit 146: NICE Ltd. - Key offerings
• Exhibit 147: NICE Ltd. - Segment focus
• 12.11 Oracle Corp.
• Exhibit 148: Oracle Corp. - Overview
• Exhibit 149: Oracle Corp. - Business segments
• Exhibit 150: Oracle Corp. - Key news
• Exhibit 151: Oracle Corp. - Key offerings
• Exhibit 152: Oracle Corp. - Segment focus
• 12.12 Pegasystems Inc.
• Exhibit 153: Pegasystems Inc. - Overview
• Exhibit 154: Pegasystems Inc. - Product / Service
• Exhibit 155: Pegasystems Inc. - Key news
• Exhibit 156: Pegasystems Inc. - Key offerings
• 12.13 Sage Group Plc
• Exhibit 157: Sage Group Plc - Overview
• Exhibit 158: Sage Group Plc - Business segments
• Exhibit 159: Sage Group Plc - Key offerings
• Exhibit 160: Sage Group Plc - Segment focus
• 12.14 Salesforce.com Inc.
• Exhibit 161: Salesforce.com Inc. - Overview
• Exhibit 162: Salesforce.com Inc. - Product / Service
• Exhibit 163: Salesforce.com Inc. - Key news
• Exhibit 164: Salesforce.com Inc. - Key offerings
• 12.15 SAP SE
• Exhibit 165: SAP SE - Overview
• Exhibit 166: SAP SE - Business segments
• Exhibit 167: SAP SE - Key news
• Exhibit 168: SAP SE - Key offerings
• Exhibit 169: SAP SE - Segment focus
• 12.16 SAS Institute Inc.
• Exhibit 170: SAS Institute Inc. - Overview
• Exhibit 171: SAS Institute Inc. - Product / Service
• Exhibit 172: SAS Institute Inc. - Key news
• Exhibit 173: SAS Institute Inc. - Key offerings
• 12.17 SugarCRM Inc.
• Exhibit 174: SugarCRM Inc. - Overview
• Exhibit 175: SugarCRM Inc. - Product / Service
• Exhibit 176: SugarCRM Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 177: Inclusions checklist
• Exhibit 178: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 179: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 180: Research methodology
• Exhibit 181: Validation techniques employed for market sizing
• Exhibit 182: Information sources
• 13.5 List of abbreviations
• Exhibit 183: List of abbreviations