アジア太平洋地域のロジスティクス：技術の活用でより良い顧客サービスを推進

当レポートでは、効果的で高コスト効率のサプライチェーン業務と多様な消費者ニーズへの対応を目指すサプライチェーン参入事業者のニーズをアジア太平洋地域を対象に調査し、参入事業者が直面する課題とニーズ、DRIVE (Data・Risk・Integrate・Visibility・Ecosystem) モデルによるソリューション、技術バイヤーおよび技術マーケティングリーダーへの提言などをまとめています。

エグゼクティブスナップショット

状況概要

• サプライチェーン参入事業者が直面する課題とニーズ
• DRIVEモデルによるロジスティクスにおける顧客サービスの成果の向上
  • データ
  • リスク
  • 統合
  • 可視性
  • エコシステム

技術バイヤーへの提言

技術マーケティングリーダーへの提言

参考資料

In this IDC Perspective, the requirement for supply chain participants to face an increasing need to cater to diverse consumer needs while ensuring efficient and cost-effective supply chain operations is explored in the context of growth in Asia/Pacific. However, retailers, wholesalers, distributors, manufacturers, and their upstream partners also face internal and external pressures that impact their supply chain operations, creating a need to accelerate the adoption of digital solutions to increase agility and improve data visibility. The Data, Risk, Integrate, Visibility, and Ecosystem (DRIVE) model is presented as a solution that outlines five key activities: data collaboration, risk planning and mitigation, integration, visibility, and ecosystem support through strategic partnerships. By focusing on these elements, supply chain participants can streamline their operations, address potential issues, and adapt to changing customer needs, ultimately enhancing customer service outcomes."In today's Asia/Pacific supply chain landscape, customer service is the new battleground for businesses looking to stand out. Those that can leverage digital solutions to improve agility, visibility, and delivery performance will be the ones to succeed," says Stephanie Krishnan, associate VP, Manufacturing, Retail, and Energy Insights, IDC Asia/Pacific.

Executive Snapshot

Situation Overview

• Challenges and Demands Facing Supply Chain Participants
• DRIVE for Better Customer Service Outcomes with Logistics
  • Data
    • Example: Ninja Van Uses History to Ensure Customer Satisfaction
  • Risk
    • Example: Deepak Fertilisers and Petrochemicals Corporation Limited Uses Forecasting and Planning for Improved Customer Service
  • Integrate
    • Example: Electrolux Integrates Logistics Management to Improve Delivery Times
  • Visibility
    • Example: Lohia Group Increased Visibility to Suppliers and Traceability to Spares
  • Ecosystem
    • Example: Agility Enables Data Access and Automates Information Flows

Advice for the Technology Buyer

Advice for the Tech MARKETING LEADER

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• Related Research
• Synopsis