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1435345

CRMソフトウェアの世界市場レポート 2024年

CRM Software Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 175 Pages | 納期: 2～10営業日

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CRMソフトウェアの世界市場レポート 2024年
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 175 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

CRMソフトウェアの市場規模は、今後数年間で急速に成長すると予想されています。 2028年には14.5%の年間複合成長率（CAGR）で2,812億1,000万米ドルに成長すると予想されます。予測期間中に予想される成長は、AIと予測分析の統合、クラウドベースのソリューションの拡大、モバイル中心のCRMへの注力、カスタマーエクスペリエンス（CX）の向上への重点、IoTの統合に関連している可能性があります。予測期間中に予想される重要な動向には、ハイパーパーソナライゼーション、カスタマージャーニーのマッピング、オムニチャネル統合、データ品質とガバナンスへの注目、ソーシャルCRMの進化などが含まれます。

顧客関係管理ソフトウェア市場は、組織の顧客数の増加と顧客満足度の重視の高まりにより、予測期間中に成長すると予想されます。組織は、パーソナライズされたサービスを提供し、顧客の購買習慣について洞察を得て、クロスセルの機会を創出し、競合差別化要因を確立する必要性を認識しています。これらの目標を達成するために、組織が顧客をより深く理解し、強力な関係を維持できるようにするため、CRMソフトウェアの使用が増加しています。 CRM導入の成功例は、Veon Consultingのカスタム設計のCRMソフトウェアを利用したApollo Hospitalに見られます。その結果、ユーザーの高い導入、レビュープロセスのタイムラインの27%の短縮、手動作業の42%削減による患者の訪問の効率的な処理、効果的なレポートとダッシュボードによる出張の50%の削減が実現しました。

CRMソフトウェア市場は、eコマース業界の拡大によってさらに成長すると予想されます。製品やサービスのオンライン取引を伴うeコマースは大幅な成長を遂げており、CRMソフトウェアはこの分野の企業にとって貴重なツールであることが証明されています。たとえば、2023年 8月に米国国勢調査局は、小売eコマースの売上高が6.6%増加し、2023年第2四半期には2,695億米ドルに達したと報告しました。このeコマース業界の拡大は、CRMソフトウェア市場全体の成長に貢献しています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界市場規模と成長

  • 世界のCRMソフトウェア市場の促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界のCRMソフトウェア市場規模実績と成長、2018～2023年
  • 世界のCRMソフトウェア市場規模と成長予測、2023～2028年、2033年

第6章 市場セグメンテーション

  • 世界のCRMソフトウェア市場、展開別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • クラウドCRM
  • オンプレミスCRM
  • 世界のCRMソフトウェア市場、企業規模別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 中小企業
  • 大企業
  • 世界のCRMソフトウェア市場、用途別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 販売
  • マーケティング
  • 製造業
  • 顧客サービス
  • ソーシャルネットワーキング
  • サプライチェーン
  • 流通
  • その他

第7章 地域と国の分析

  • 世界のCRMソフトウェア市場、地域別、実績と予測、2018～2023年、2023～2028年、2033年
  • 世界のCRMソフトウェア市場、国別、実績と予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • CRMソフトウェア市場の競合情勢
  • CRMソフトウェア市場の企業プロファイル
    • Microsoft Corporation
    • Huawei Technologies Co. Ltd.
    • Oracle Corporation
    • SAP SE
    • Salesforce.com Inc.

第31章 その他の大手と革新的な企業

  • Adobe Inc.
  • The Sage Group plc
  • NICE Systems Ltd.
  • Genesys Telecommunications Laboratories Inc.
  • HubSpot Inc.
  • Zendesk Inc.
  • Pegasystems Inc.
  • Zoho Corporation
  • Verint Systems Inc.
  • Freshworks Inc.
  • Swiftpage ACT LLC
  • Pipedrive Inc.
  • Creation Ltd.
  • SugarCRM Inc.
  • Keap Co.

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の展望と潜在性分析

第36章 付録

目次
Product Code: r15060

CRM (customer relationship management software) is crafted to assist organizations in delivering a distinctive and seamless customer experience while fostering improved relationships. It achieves this by offering a comprehensive overview of all customer interactions, monitoring sales activities, organizing and prioritizing opportunities, and fostering collaboration across various teams.

The primary deployment options for customer relationship management (CRM) software include cloud CRM and on-premises CRM. Cloud CRM pertains to CRM software where the application and data reside or are hosted on the CRM provider's servers in a datacenter, accessible through an internet browser. This software is utilized by small and mid-sized enterprises as well as large enterprises for functions such as sales, marketing, manufacturing, customer service, social networking, supply chain management, distribution, and others.

The customer relationship management (CRM) market research report is one of a series of new reports from The Business Research Company that provides customer relationship management (CRM) market statistics, including customer relationship management (CRM) industry global market size, regional shares, competitors with a customer relationship management (CRM) market share, detailed customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the customer relationship management (CRM) industry. This customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The crm software market size has grown rapidly in recent years. It will grow from $142.72 billion in 2023 to $163.36 billion in 2024 at a compound annual growth rate (CAGR) of 14.5%. The growth witnessed in the historical period can be credited to the emergence of the digital era, a business approach focused on customers, the demand for sales and marketing automation, the surge in e-commerce, and the processes of globalization and market expansion.

The crm software market size is expected to see rapid growth in the next few years. It will grow to $281.21 billion in 2028 at a compound annual growth rate (CAGR) of 14.5%. The anticipated growth in the forecast period can be linked to the integration of AI and predictive analytics, the expansion of cloud-based solutions, the focus on mobile-centric CRM, an emphasis on enhancing customer experience (CX), and the integration of IoT. Significant trends expected in the forecast period encompass hyper-personalization, the mapping of customer journeys, omnichannel integration, attention to data quality and governance, and the evolution of social CRM.

The customer relationship management software market is anticipated to experience growth in the forecast period due to the increasing number of customers for organizations and the growing emphasis on customer satisfaction. Organizations are recognizing the need to offer personalized services, gain insights into customer purchasing habits, create cross-selling opportunities, and establish competitive differentiators. To achieve these goals, the use of CRM software is on the rise, enabling organizations to better understand their customers and maintain strong relationships. An example of successful CRM implementation is seen in Apollo Hospitals, which utilized custom-designed CRM software from Veon Consulting. This resulted in high user adoption, a 27% reduction in the review process timeline, efficient handling of patient visits with a 42% saving in manual efforts, and effective reporting and dashboards reducing travel by 50%.

The CRM software market is expected to be driven further by the expansion of the E-commerce industry. E-commerce, involving online trading of products and services, has seen significant growth, and CRM software proves to be a valuable tool for businesses in this sector. For instance, in August 2023, the United States Census Bureau reported a 6.6% increase in retail e-commerce sales, reaching $269.5 billion in Q2 2023. This expansion of the E-commerce industry contributes to the overall growth of the CRM software market.

The rising number of security concerns poses a challenge to the growth of companies in the customer relationship management software market. With personal data being increasingly available online, the storage of large databases in CRM software becomes susceptible to security issues. Potential threats include corporate espionage, fraud, ID theft, nation-state espionage, and unauthorized sale of data to third parties. Security concerns, illustrated by instances such as the hacking of CRM software in Bank of America and Citibank to steal user log-in credentials, limit the growth potential of CRM software.

Social and Mobile CRM integration is becoming more prevalent as businesses seek to incorporate social media channels into CRM platforms. This integration allows real-time access to CRM capabilities on various smart devices, promoting greater productivity, improved customer experience, and access to relevant information. Companies are leveraging social and mobile CRM to manage customer interactions, handle grievances, and respond to inquiries. For instance, Wells Fargo has implemented social CRM to engage with customers and enhance availability, resolving customer queries efficiently.

Innovative technologies, such as CRM apps, are being developed by major companies in the CRM software market to provide reliable services to customers. Salesforce, Inc., for example, launched Starter, a CRM software for MSMEs in August 2023. This tool enables access to email marketing, sales, and business analytics tools within a single application, aiding small businesses with built-in AI, unified customer data, pre-built dashboards, reporting templates, and guided onboarding.

In October 2022, RealPage, a US-based real estate software and data company, acquired Knock CRM for an undisclosed sum. This acquisition allows RealPage to retain the Knock brand and explore additional business opportunities. Knock CRM, a US-based platform for residential property management, adds value to RealPage's portfolio in the CRM and performance management space.

Major companies operating in the crm software market report are Microsoft Corporation, Huawei Technologies Co. Ltd., Oracle Corporation, SAP SE, Salesforce.com Inc., Adobe Inc., The Sage Group PLC, NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Pegasystems Inc., Zoho Corporation, Verint Systems Inc., Freshworks Inc., Swiftpage ACT LLC, Pipedrive Inc., Creatio Ltd., SugarCRM Inc., Keap Co., Maximizer CRM Inc., vCita Company, Hotjar Ltd., Agile CRM Inc., Insightly Inc., Apptivo Inc., Nimble Inc., Salesboom.com Inc., Dapulse Ltd., InfoFlo Solutions Inc., Method CRM, PipelineDeals Inc., Really Simple Systems Ltd.

Asia-Pacific was the largest region in the customer relationship management (CRM) software market in 2023. North America was the second largest region of the global customer relationship management (CRM) software market. The regions covered in the crm software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the crm software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The customer relationship management (CRM) software market includes revenues earned by entities by offering developing and distributing software that helps to build strong relationships with their customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM. Values in this market are factory gate values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

CRM Software Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for crm software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The crm software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of covid 19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

  • 1) By Deployment: Cloud CRM; On-Premise CRM
  • 2) By Size of Enterprise: Small and Mid-sized enterprises; Large enterprises
  • 3) By Application: Sales; Marketing; Manufacturing; Customer service; Social networking; Supply chain; Distribution; Other Applications
  • Companies Mentioned: Microsoft Corporation; Huawei Technologies Co. Ltd.; Oracle Corporation; SAP SE; Salesforce.com Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. CRM Software Market Characteristics

3. CRM Software Market Trends And Strategies

4. CRM Software Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global CRM Software Market Size and Growth

  • 5.1. Global CRM Software Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global CRM Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global CRM Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. CRM Software Market Segmentation

  • 6.1. Global CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud CRM
  • On-Premise CRM
  • 6.2. Global CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Small & Mid-sized Enterprises
  • Large Enterprises
  • 6.3. Global CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Sales
  • Marketing
  • Manufacturing
  • Customer Service
  • Social Networking
  • Supply Chain
  • Distribution
  • Other Applications

7. CRM Software Market Regional And Country Analysis

  • 7.1. Global CRM Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global CRM Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific CRM Software Market

  • 8.1. Asia-Pacific CRM Software Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China CRM Software Market

  • 9.1. China CRM Software Market Overview
  • 9.2. China CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India CRM Software Market

  • 10.1. India CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan CRM Software Market

  • 11.1. Japan CRM Software Market Overview
  • 11.2. Japan CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia CRM Software Market

  • 12.1. Australia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia CRM Software Market

  • 13.1. Indonesia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea CRM Software Market

  • 14.1. South Korea CRM Software Market Overview
  • 14.2. South Korea CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe CRM Software Market

  • 15.1. Western Europe CRM Software Market Overview
  • 15.2. Western Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK CRM Software Market

  • 16.1. UK CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany CRM Software Market

  • 17.1. Germany CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France CRM Software Market

  • 18.1. France CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy CRM Software Market

  • 19.1. Italy CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain CRM Software Market

  • 20.1. Spain CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe CRM Software Market

  • 21.1. Eastern Europe CRM Software Market Overview
  • 21.2. Eastern Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia CRM Software Market

  • 22.1. Russia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America CRM Software Market

  • 23.1. North America CRM Software Market Overview
  • 23.2. North America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA CRM Software Market

  • 24.1. USA CRM Software Market Overview
  • 24.2. USA CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada CRM Software Market

  • 25.1. Canada CRM Software Market Overview
  • 25.2. Canada CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America CRM Software Market

  • 26.1. South America CRM Software Market Overview
  • 26.2. South America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil CRM Software Market

  • 27.1. Brazil CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East CRM Software Market

  • 28.1. Middle East CRM Software Market Overview
  • 28.2. Middle East CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa CRM Software Market

  • 29.1. Africa CRM Software Market Overview
  • 29.2. Africa CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa CRM Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. CRM Software Market Competitive Landscape And Company Profiles

  • 30.1. CRM Software Market Competitive Landscape
  • 30.2. CRM Software Market Company Profiles
    • 30.2.1. Microsoft Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. Huawei Technologies Co. Ltd.
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Oracle Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. SAP SE
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Salesforce.com Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. CRM Software Market Other Major And Innovative Companies

  • 31.1. Adobe Inc.
  • 31.2. The Sage Group plc
  • 31.3. NICE Systems Ltd.
  • 31.4. Genesys Telecommunications Laboratories Inc.
  • 31.5. HubSpot Inc.
  • 31.6. Zendesk Inc.
  • 31.7. Pegasystems Inc.
  • 31.8. Zoho Corporation
  • 31.9. Verint Systems Inc.
  • 31.10. Freshworks Inc.
  • 31.11. Swiftpage ACT LLC
  • 31.12. Pipedrive Inc.
  • 31.13. Creation Ltd.
  • 31.14. SugarCRM Inc.
  • 31.15. Keap Co.

32. Global CRM Software Market Competitive Benchmarking

33. Global CRM Software Market Competitive Dashboard

34. Key Mergers And Acquisitions In The CRM Software Market

35. CRM Software Market Future Outlook and Potential Analysis

  • 35.1 CRM Software Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 CRM Software Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 CRM Software Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer