CRMソフトウェア市場- 世界の産業規模、シェア、動向、機会、予測、2018-2028年-デプロイメント別、企業別、用途別、業界別、地域別、競合

世界のCRMソフトウェア市場は、予測期間中に高いCAGRで成長すると予想されます。

顧客関係管理（CRM）ソフトウェアは、企業が顧客とのやり取りや関係を管理するのに役立つ技術ソリューションです。世界のCRMソフトウェア市場は、いくつかの要因によって、過去数年間で急速に成長しています。

顧客エンゲージメントに対する需要の高まり

世界のCRMソフトウェア市場は、顧客エンゲージメントに対する需要の高まりに牽引され、今後も成長軌道を維持すると予想されます。ソーシャルメディアやモバイル・テクノロジーの台頭により、顧客はこれまで以上につながり、力を持つようになっており、企業は複数のチャネルやタッチポイントを通じて顧客とエンゲージし、強固な関係を構築して収益成長を促進する必要があります。CRMソフトウェアは、電子メール、ソーシャルメディア、チャット、電話など、複数のチャネルにおける顧客とのやり取りやエンゲージメントを管理するために必要なツールや機能を企業に提供します。これには、顧客セグメンテーション、マーケティングオートメーション、リード管理、顧客サービス管理などの機能が含まれます。これらの機能を活用することで、企業は顧客にパーソナライズされた一貫性のある体験を提供し、ロイヤリティの向上と収益の拡大につながるより強固な関係を築くことができます。顧客エンゲージメントを促進するだけでなく、CRMソフトウェアへの需要が高まっている背景には、企業が顧客の行動や嗜好についてより深い洞察を得る必要性があります。CRMソフトウェアは、企業に顧客データの包括的なビューを提供し、傾向を分析し、機会を特定し、顧客体験を向上させ、ビジネスの成果を促進するデータ駆動型の意思決定を行うことができます。

最後に、クラウドベースのCRMソリューションの採用拡大も市場を牽引しています。クラウドベースのソリューションには、初期コストの削減、迅速な展開、容易な拡張性など、いくつかの利点があり、あらゆる規模の企業が利用しやすくなっています。このように、顧客エンゲージメントに対する需要の高まりは、今後数年間、世界のCRMソフトウェア市場を牽引すると予想されます。企業が顧客にパーソナライズされた一貫性のある体験を提供することに注力し続ける中、CRMソフトウェアのニーズはますます高まっていくでしょう。

データ主導の洞察に対するニーズの高まり

世界のCRMソフトウェア市場は、データ主導の洞察に対するニーズの高まりによって牽引されると予想されます。今日のデジタル時代において、企業はかつてない量の顧客データにアクセスできるようになり、そのデータを活用することは、成長を促進し競争力を維持するために不可欠です。CRMソフトウェアは、企業が顧客データを管理・分析するために必要なツールや機能を提供し、十分な情報に基づいた意思決定や顧客体験向上のための積極的な取り組みを支援します。CRMソフトウェアの主な利点の1つは、企業に顧客データの包括的なビューを提供する能力です。これには、様々なタッチポイントにおける顧客の行動、嗜好、インタラクションに関するデータが含まれます。このデータを活用することで、企業は顧客のニーズ、嗜好、ペインポイントに関する洞察を得ることができ、顧客のニーズをよりよく満たすためにマーケティングや営業活動を調整することができます。CRMソフトウェアはまた、顧客データを分析し、動向やパターンを特定する機能を企業に提供します。これにより、新製品やサービスの提供、新たなターゲット市場など、企業が成長する機会を特定することができます。また、潜在的な問題が大きな問題に発展する前にそれを特定することもできるため、企業はその問題に対処するための積極的な手段を講じることができます。さらに、人工知能と機械学習の台頭により、企業はCRMデータを活用して洞察を得ることが容易になっています。AIを搭載したCRMソリューションは、大量の顧客データを分析し、動向やパターンを特定し、顧客体験を向上させるためにパーソナライズされた推奨事項を提供することができます。このように、データ主導の洞察に対するニーズの高まりは、今後数年間も世界のCRMソフトウェア市場を牽引し続けると予想されます。

クラウドベース・ソリューションの採用拡大

クラウドベースのソリューションの採用拡大が、予測期間中に世界のCRMソフトウェア市場を牽引すると予想されます。クラウドベースのCRMソリューションには、初期コストの削減、迅速な展開、容易な拡張性など、いくつかの利点があり、あらゆる規模の企業にとってより利用しやすくなっています。クラウドベースのCRMソリューションの主なメリットの1つは、初期費用を抑えられることです。従来のオンプレミス型CRMソリューションの場合、企業は通常、ハードウェアとソフトウェアに多額の先行投資を行い、さらに継続的なメンテナンスとサポートにコストをかけなければなりません。一方、クラウドベースのソリューションは、通常、サブスクリプション・ベースで提供されるため、企業は使用した分だけ支払うことができ、オンプレミス・ソリューションに伴う初期費用を回避することができます。

さらに、クラウドベースのCRMソリューションでは、数週間から数ヶ月ではなく、数時間から数日で稼働させることができるため、迅速な導入が可能です。これは、変化するビジネスニーズに対応するためにCRMソリューションを迅速に導入する必要がある企業にとって特に有益です。クラウドベースのCRMソリューションのもう一つの主な利点は、ビジネスニーズの変化に応じて簡単にスケールアップまたはスケールダウンできることです。従来のオンプレミス・ソリューションでは、ビジネスの成長に合わせてハードウェアやソフトウェアを追加投資する必要がありましたが、これにはコストと時間がかかります。クラウドベースのソリューションでは、必要に応じてユーザーを簡単に追加・削除でき、需要に応じてスケールアップやスケールダウンが可能です。最後に、クラウドベースのCRMソリューションは、インターネット接続さえあればどこからでもアクセスできるため、より高い柔軟性とアクセシビリティを提供します。これにより、企業は従業員に顧客データやツールへのリモートアクセスを提供し、コラボレーションと生産性を向上させることができます。このように、クラウドベースのCRMソリューションの採用拡大が、今後数年間、世界のCRMソフトウェア市場を牽引すると予想されます。企業がより費用対効果が高く、柔軟で利用しやすいCRMソリューションを求め続ける中、クラウドベースのCRMソリューションの需要は拡大すると予想されます。

企業プロファイル

市場の主要企業には、Salesforce Inc、Microsoft Corporation、Sage Group plc、SugarCRM、Oracle Corporation、SAP SE、Absolute Solutions、Zoho Corporation、International Business Machines Corporation、HubSpotなどがあります。

CRMソフトウェア市場は競争が激しく、各社は常に専門知識と費用対効果で差別化を図っています。革新的な製品への需要が高まり続ける中、CRMソフトウェア市場は今後さらに拡大すると予想されます。

調査範囲：

本レポートでは、世界のCRMソフトウェア市場を、以下に詳述する業界動向に加えて、以下のカテゴリーに分類しています：

CRMソフトウェア市場、展開別

• オンプレミス
• クラウド

CRMソフトウェア市場：企業別

• 大企業
• 中小企業

CRMソフトウェア市場：用途別

• マーケティングとセールスの自動化
• 顧客管理
• 動作検出
• リードジェネレーションと顧客維持
• その他

CRMソフトウェア市場：業界別

• BFSI
• 製造業
• IT＆テレコム
• 小売・消費財
• ヘルスケア

CRMソフトウェア市場、地域別

• アジア太平洋地域
• 中国
• 日本
• インド
• オーストラリア
• 韓国
• 北米
• 米国
• カナダ
• メキシコ
• 欧州
• 英国
• ドイツ
• フランス
• スペイン
• イタリア
• 中東＆アフリカ
• イスラエル
• トルコ
• サウジアラビア
• アラブ首長国連邦
• 南米
• ブラジル
• アルゼンチン
• コロンビア

競合情勢

• 企業プロファイル：世界のCRMソフトウェア市場における主要企業の詳細分析

利用可能なカスタマイズ：

• TechSci Researchは、与えられた市場データをもとに、企業固有のニーズに応じたカスタマイズを提供します。レポートでは以下のカスタマイズが可能です：

企業情報

• 追加市場参入企業（最大5社）の詳細分析とプロファイリング

目次

第1章 サービス概要

• 市場の定義
• 市場の範囲
  • 対象市場
  • 調査対象年
  • 主要市場セグメンテーション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

第5章 CRMソフトウェアの世界市場展望

• 市場規模と予測
  • 金額別
• 市場シェアと予測
  • デプロイメント別（オンプレミス、クラウド）
  • 企業別（大企業、中小企業）
  • 用途別（マーケティング・営業自動化、顧客管理、動体検知、リード創出・顧客維持、その他）
  • 業界別（BFSI,製造業, IT・通信,小売・消費財,ヘルスケア）
  • 地域別
• 企業別（2022年）
• 市場マップ

第6章 北米CRMソフトウェア市場展望

• 市場規模・予測
  • 金額別
• 市場シェアと予測
  • 展開別
  • 企業別
  • アプリケーション別
  • 業界別
  • 国別
• 北米国別分析
  • 米国
  • カナダ
  • メキシコ

第7章 アジア太平洋CRMソフトウェア市場展望

• 市場規模・予測
  • 金額別
• 市場シェア・予測
  • デプロイメント別
  • 企業別
  • アプリケーション別
  • 業界別
  • 国別
• アジア太平洋地域国別分析
  • 中国
  • 日本
  • 韓国
  • インド
  • オーストラリア

第8章 欧州CRMソフトウェア市場展望

• 市場規模・予測
  • 金額別
• 市場シェアと予測
  • 展開別
  • 企業別
  • アプリケーション別
  • 業界別
  • 国別
• 欧州国別分析
  • ドイツ
  • 英国
  • フランス
  • イタリア
  • スペイン

第9章 南米CRMソフトウェア市場展望

• 市場規模・予測
  • 金額別
• 市場シェアと予測
  • デプロイメント別
  • 企業別
  • アプリケーション別
  • 業界別
  • 国別
• 南米国別分析
  • ブラジル
  • アルゼンチン
  • コロンビア

第10章 中東・アフリカCRMソフトウェア市場展望

• 市場規模・予測
  • 金額別
• 市場シェアと予測
  • 展開別
  • 企業別
  • アプリケーション別
  • 業界別
  • 国別
• 中東・アフリカ：国別分析
  • イスラエル
  • トルコ
  • アラブ首長国連邦
  • サウジアラビア

第11章 市場力学

• 促進要因
• 課題

第12章 市場動向と発展

第13章 企業プロファイル

• Salesforce Inc
• Microsoft Corporation
• SugarCRM
• Sage Group plc
• Oracle Corporation
• SAP SE
• Absolute Solutions
• Zoho Corporation
• NovAtel Inc.
• HubSpot

第14章 戦略的提言

第15章 調査会社について・免責事項

（注：企業リストはお客様のご要望に応じてカスタマイズ可能です。）

Global CRM software market is expected to grow at a high CAGR during the forecast period. Customer relationship management (CRM) software is a technology solution that helps businesses manage interactions and relationships with their customers. The global CRM software market has been growing rapidly over the past few years, driven by several factors.

The global CRM software market is expected to expand rapidly in the coming years due to the increasing demand for customer relationship management solutions from businesses of all sizes. The CRM software market is driven by the increasing need for customer insights and analytics, improved customer service, and cost savings associated with automation. CRM software solutions are designed to help organizations manage customer data and build customer relationships. CRM software solutions are being increasingly adopted by businesses to gain better customer insights, improve customer service, and increase revenue. With the help of CRM software, businesses can better understand their customers, target them with more personalized messaging, and create better customer experiences. Additionally, businesses are leveraging the power of data-driven insights to make better decisions and optimize their customer experience. The global CRM software market is expected to be driven by the increasing adoption of cloud-based CRM solutions. Cloud-based CRM solutions offer businesses a more cost-effective and scalable solution compared to traditional on-premises solutions. Additionally, these solutions provide businesses with access to advanced analytics and reporting tools, which enable them to gain better customer insights and make data-driven decisions. CRM software solutions are also being adopted by businesses to improve their customer service and sales operations. With the help of CRM software, businesses can automate their customer service operations and provide customers with a more personalized, efficient, and personalized experience. Additionally, businesses can leverage the power of analytics to better understand their customers' needs and preferences and target them with more effective marketing campaigns. The global CRM software market is expected to be further driven by the increasing demand for mobile-friendly CRM solutions. Mobile-friendly CRM solutions enable businesses to better manage customer data, track customer interactions, and access customer data anytime, anywhere. Additionally, businesses can use mobile-friendly CRM solutions to better understand their customers and target them with more personalized messaging. Thus, the global CRM software market is expected to grow rapidly in the coming years due to the increasing demand for customer relationship management solutions from businesses of all sizes. Moreover, the rising adoption of cloud-based solutions, the increasing demand for mobile-friendly solutions, and the growing need for better customer insights and analytics are expected to propel the growth of the market during the forecast period.

Growing Demand for Customer Engagement

The global CRM software market is expected to continue its growth trajectory in the coming years, driven by the increasing demand for customer engagement. With the rise of social media and mobile technology, customers are more connected and empowered than ever before, and businesses need to engage with them across multiple channels and touchpoints to build strong relationships and drive revenue growth. CRM software provides businesses with the tools and capabilities they need to manage customer interactions and engagement across multiple channels, including email, social media, chat, and phone. This includes features such as customer segmentation, marketing automation, lead management, and customer service management. By leveraging these capabilities, businesses can deliver personalized and consistent experiences to their customers and build stronger relationships that lead to increased loyalty and revenue growth. In addition to driving customer engagement, the growing demand for CRM software is being driven by the need for businesses to gain better insights into customer behavior and preferences. CRM software provides businesses with a comprehensive view of customer data, allowing them to analyze trends, identify opportunities, and make data-driven decisions that improve the customer experience and drive business outcomes.

Finally, the growing adoption of cloud-based CRM solutions is also driving the market. Cloud-based solutions offer several benefits, including lower upfront costs, faster deployment, and easier scalability, which are making them more accessible to businesses of all sizes. Thus, the increasing demand for customer engagement is expected to drive the global CRM software market in the coming years. As businesses continue to focus on delivering personalized and consistent experiences to their customers, the need for CRM software will only continue to grow.

Rising Need for Data-Driven Insights

The global CRM software market is expected to be driven by the rising need for data-driven insights. In today's digital age, businesses have access to an unprecedented amount of customer data, and leveraging that data is critical for driving growth and staying competitive. CRM software provides businesses with tools and capabilities they need to manage and analyze customer data, helping them make informed decisions and take proactive steps to improve the customer experience. One of the key benefits of CRM software is its ability to provide businesses with a comprehensive view of customer data. This includes data on customer behavior, preferences, and interactions across various touchpoints. By leveraging this data, businesses can gain insights into customer needs, preferences, and pain points, allowing them to tailor their marketing and sales efforts to better meet customer needs. CRM software also provides businesses with the ability to analyze customer data and identify trends and patterns. This can help businesses identify opportunities for growth, such as new products or service offerings or new target markets. It can also help businesses identify potential problems before they become major issues, allowing them to take proactive steps to address them. In addition, the rise of artificial intelligence and machine learning is making it easier for businesses to leverage CRM data to gain insights. AI-powered CRM solutions can analyze large volumes of customer data, identify trends and patterns, and provide personalized recommendations for improving the customer experience. Thus, the rising need for data-driven insights is expected to continue driving the global CRM software market in the coming years.

Growing Adoption of Cloud-based Solutions

The growing adoption of cloud-based solutions is expected to drive the global CRM software market during the forecast period. Cloud-based CRM solutions offer several benefits, including lower upfront costs, faster deployment, and easier scalability, which are making them more accessible to businesses of all sizes. One of the key benefits of cloud-based CRM solutions is their ability to lower upfront costs. With traditional on-premises CRM solutions, businesses typically must make a significant upfront investment in hardware and software, as well as ongoing maintenance and support costs. Cloud-based solutions, on the other hand, are typically offered on a subscription basis, allowing businesses to pay only for what they use and avoid the upfront costs associated with on-premises solutions.

In addition, cloud-based CRM solutions offer faster deployment times, as they can be up and running within a matter of hours or days, rather than weeks or months. This can be particularly beneficial for businesses that need to quickly implement a CRM solution to meet changing business needs. Another key advantage of cloud-based CRM solutions is their ability to easily scale up or down as business needs change. With traditional on-premises solutions, businesses may need to invest in additional hardware and software as their business grows, which can be costly and time-consuming. With cloud-based solutions, businesses can easily add or remove users as needed, and scale up or down based on demand. Finally, cloud-based CRM solutions offer greater flexibility and accessibility, as they can be accessed from anywhere with an internet connection. This allows businesses to provide their employees with remote access to customer data and tools, which can improve collaboration and productivity. Thus, the growing adoption of cloud-based CRM solutions is expected to drive the global CRM software market in the coming years. As businesses continue to seek out more cost-effective, flexible, and accessible CRM solutions, the demand for cloud-based CRM solutions is expected to grow.

Market Segmentation

Based on deployment, the market is segmented into on-premises and clouds. Based on enterprise, the market is segmented into large enterprises and SMEs. Based on application, the market is segmented into marketing and sales automation, customer management, motion detection, lead generation & customer retention, and others. Based on industry vertical, the market is BFSI, manufacturing, IT & telecom, retail & consumer goods, and healthcare. The market analysis also studies the regional segmentation to devise regional market segmentation, divided among North America, Europe, Asia-Pacific, South America, and Middle East & Africa.

Company Profiles

Some of the key players in the market include Salesforce Inc, Microsoft Corporation, Sage Group plc, SugarCRM, Oracle Corporation, SAP SE, Absolute Solutions, Zoho Corporation, International Business Machines Corporation, and HubSpot

The CRM Software market is highly competitive, with companies constantly seeking to differentiate themselves through their expertise, and cost-effectiveness. As the demand for innovative products continues to grow, the CRM Software market is expected to expand further in the coming years.

Report Scope:

In this report, the global CRM Software market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

CRM Software Market, By Deployment:

• On-premises
• Cloud

CRM Software Market, By Enterprise:

• Large Enterprise
• SMEs

CRM Software Market, By Application:

• Marketing and Sales Automation
• Customer Management
• Motion Detection
• Lead Generation & Customer Retention
• Others

CRM Software Market, By Industry Vertical:

• BFSI
• Manufacturing
• IT & Telecom
• Retail & Consumer Goods
• Healthcare

CRM Software Market, By Region:

• Asia-Pacific
• China
• Japan
• India
• Australia
• South Korea
• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Spain
• Italy
• Middle East & Africa
• Israel
• Turkey
• Saudi Arabia
• UAE
• South America
• Brazil
• Argentina
• Colombia

Competitive Landscape

• Company Profiles: Detailed analysis of the major companies present in the global CRM Software market.

Available Customizations:

• With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

4. Voice of Customer

5. Global CRM Software Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Deployment (On-Premises, Cloud)
  • 5.2.2. By Enterprise (Large Enterprise, SMEs)
  • 5.2.3. By Application (Marketing and Sales Automation, Customer Management, Motion Detection, Lead Generation & Customer Retention, Others)
  • 5.2.4. By Industry Vertical (BFSI, Manufacturing, IT & Telecom, Retail & Consumer Goods, Healthcare)
  • 5.2.5. By Region
• 5.3. By Company (2022)
• 5.4. Market Map

6. North America CRM Software Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Deployment
  • 6.2.2. By Enterprise
  • 6.2.3. By Application
  • 6.2.4. By Industry Vertical
  • 6.2.5. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States CRM Software Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Deployment
      • 6.3.1.2.2. By Enterprise
      • 6.3.1.2.3. By Application
      • 6.3.1.2.4. By Industry Vertical
  • 6.3.2. Canada CRM Software Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Deployment
      • 6.3.2.2.2. By Enterprise
      • 6.3.2.2.3. By Application
      • 6.3.2.2.4. By Industry Vertical
  • 6.3.3. Mexico CRM Software Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Deployment
      • 6.3.3.2.2. By Enterprise
      • 6.3.3.2.3. By Application
      • 6.3.3.2.4. By Industry Vertical

7. Asia-Pacific CRM Software Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Deployment
  • 7.2.2. By Enterprise
  • 7.2.3. By Application
  • 7.2.4. By Industry Vertical
  • 7.2.5. By Country
• 7.3. Asia-Pacific: Country Analysis
  • 7.3.1. China CRM Software Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Deployment
      • 7.3.1.2.2. By Enterprise
      • 7.3.1.2.3. By Application
      • 7.3.1.2.4. By Industry Vertical
  • 7.3.2. Japan CRM Software Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Deployment
      • 7.3.2.2.2. By Enterprise
      • 7.3.2.2.3. By Application
      • 7.3.2.2.4. By Industry Vertical
  • 7.3.3. South Korea CRM Software Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Deployment
      • 7.3.3.2.2. By Enterprise
      • 7.3.3.2.3. By Application
      • 7.3.3.2.4. By Industry Vertical
  • 7.3.4. India CRM Software Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Deployment
      • 7.3.4.2.2. By Enterprise
      • 7.3.4.2.3. By Application
      • 7.3.4.2.4. By Industry Vertical
  • 7.3.5. Australia CRM Software Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Deployment
      • 7.3.5.2.2. By Enterprise
      • 7.3.5.2.3. By Application
      • 7.3.5.2.4. By Industry Vertical

8. Europe CRM Software Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Deployment
  • 8.2.2. By Enterprise
  • 8.2.3. By Application
  • 8.2.4. By Industry Vertical
  • 8.2.5. By Country
• 8.3. Europe: Country Analysis
  • 8.3.1. Germany CRM Software Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Deployment
      • 8.3.1.2.2. By Enterprise
      • 8.3.1.2.3. By Application
      • 8.3.1.2.4. By Industry Vertical
  • 8.3.2. United Kingdom CRM Software Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Deployment
      • 8.3.2.2.2. By Enterprise
      • 8.3.2.2.3. By Application
      • 8.3.2.2.4. By Industry Vertical
  • 8.3.3. France CRM Software Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Deployment
      • 8.3.3.2.2. By Enterprise
      • 8.3.3.2.3. By Application
      • 8.3.3.2.4. By Industry Vertical
  • 8.3.4. Italy CRM Software Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Deployment
      • 8.3.4.2.2. By Enterprise
      • 8.3.4.2.3. By Application
      • 8.3.4.2.4. By Industry Vertical
  • 8.3.5. Spain CRM Software Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Deployment
      • 8.3.5.2.2. By Enterprise
      • 8.3.5.2.3. By Application
      • 8.3.5.2.4. By Industry Vertical

9. South America CRM Software Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Deployment
  • 9.2.2. By Enterprise
  • 9.2.3. By Application
  • 9.2.4. By Industry Vertical
  • 9.2.5. By Country
• 9.3. South America: Country Analysis
  • 9.3.1. Brazil CRM Software Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Deployment
      • 9.3.1.2.2. By Enterprise
      • 9.3.1.2.3. By Application
      • 9.3.1.2.4. By Industry Vertical
  • 9.3.2. Argentina CRM Software Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Deployment
      • 9.3.2.2.2. By Enterprise
      • 9.3.2.2.3. By Application
      • 9.3.2.2.4. By Industry Vertical
  • 9.3.3. Colombia CRM Software Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Deployment
      • 9.3.3.2.2. By Enterprise
      • 9.3.3.2.3. By Application
      • 9.3.3.2.4. By Industry Vertical

10. Middle East & Africa CRM Software Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Deployment
  • 10.2.2. By Enterprise
  • 10.2.3. By Application
  • 10.2.4. By Industry Vertical
  • 10.2.5. By Country
• 10.3. Middle East & Africa: Country Analysis
  • 10.3.1. Israel CRM Software Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Deployment
      • 10.3.1.2.2. By Enterprise
      • 10.3.1.2.3. By Application
      • 10.3.1.2.4. By Industry Vertical
  • 10.3.2. Turkey CRM Software Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Deployment
      • 10.3.2.2.2. By Enterprise
      • 10.3.2.2.3. By Application
      • 10.3.2.2.4. By Industry Vertical
  • 10.3.3. UAE CRM Software Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Deployment
      • 10.3.3.2.2. By Enterprise
      • 10.3.3.2.3. By Application
      • 10.3.3.2.4. By Industry Vertical
  • 10.3.4. Saudi Arabia CRM Software Market Outlook
    • 10.3.4.1. Market Size & Forecast
      • 10.3.4.1.1. By Value
    • 10.3.4.2. Market Share & Forecast
      • 10.3.4.2.1. By Deployment
      • 10.3.4.2.2. By Enterprise
      • 10.3.4.2.3. By Application
      • 10.3.4.2.4. By Industry Vertical

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

13. Company Profiles

• 13.1. Salesforce Inc
  • 13.1.1. Business Overview
  • 13.1.2. Key Revenue (If Available)
  • 13.1.3. Recent Developments
  • 13.1.4. Key Personnel
  • 13.1.5. Key Service Offered
• 13.2. Microsoft Corporation
  • 13.2.1. Business Overview
  • 13.2.2. Key Revenue (If Available)
  • 13.2.3. Recent Developments
  • 13.2.4. Key Personnel
  • 13.2.5. Key Service Offered
• 13.3. SugarCRM
  • 13.3.1. Business Overview
  • 13.3.2. Key Revenue (If Available)
  • 13.3.3. Recent Developments
  • 13.3.4. Key Personnel
  • 13.3.5. Key Service Offered
• 13.4. Sage Group plc
  • 13.4.1. Business Overview
  • 13.4.2. Key Revenue (If Available)
  • 13.4.3. Recent Developments
  • 13.4.4. Key Personnel
  • 13.4.5. Key Service Offered
• 13.5. Oracle Corporation
  • 13.5.1. Business Overview
  • 13.5.2. Key Revenue (If Available)
  • 13.5.3. Recent Developments
  • 13.5.4. Key Personnel
  • 13.5.5. Key Service Offered
• 13.6. SAP SE
  • 13.6.1. Business Overview
  • 13.6.2. Key Revenue (If Available)
  • 13.6.3. Recent Developments
  • 13.6.4. Key Personnel
  • 13.6.5. Key Service Offered
• 13.7. Absolute Solutions
  • 13.7.1. Business Overview
  • 13.7.2. Key Revenue (If Available)
  • 13.7.3. Recent Developments
  • 13.7.4. Key Personnel
  • 13.7.5. Key Service Offered
• 13.8. Zoho Corporation
  • 13.8.1. Business Overview
  • 13.8.2. Key Revenue (If Available)
  • 13.8.3. Recent Developments
  • 13.8.4. Key Personnel
  • 13.8.5. Key Service Offered
• 13.9. NovAtel Inc.
  • 13.9.1. Business Overview
  • 13.9.2. Key Revenue (If Available)
  • 13.9.3. Recent Developments
  • 13.9.4. Key Personnel
  • 13.9.5. Key Service Offered
• 13.10. HubSpot
  • 13.10.1. Business Overview
  • 13.10.2. Key Revenue (If Available)
  • 13.10.3. Recent Developments
  • 13.10.4. Key Personnel
  • 13.10.5. Key Service Offered

14. Strategic Recommendations

15. About Us & Disclaimer

(Note: The companies list can be customized based on the client requirements.)