CRMソフトウェアの世界市場レポート 2025

CRMソフトウェア市場規模は、今後数年で急成長が見込まれます。2029年にはCAGR17.1％で5,611億7,000万米ドルに成長します。予測期間の成長は、AIと予測分析の統合、クラウドベースのソリューションの成長、モバイル中心のCRM、顧客体験（CX）の重視、IoTの統合に起因すると考えられます。予測期間における主な動向としては、ハイパーパーソナライゼーション、カスタマージャーニーマッピング、オムニチャネル統合、データ品質とガバナンス、ソーシャルCRMの進化などが挙げられます。

顧客関係管理ソフトウェア市場は、組織の顧客数の増加と顧客満足度の重視の高まりにより、予測期間中に成長が見込まれます。組織は、パーソナライズされたサービスの提供、顧客の購買習慣の洞察、クロスセリング機会の創出、競合差別化要因の確立の必要性を認識しています。これらの目標を達成するために、CRMソフトウェアの利用が増加しており、組織は顧客をよりよく理解し、強固な関係を維持することができます。CRM導入の成功例として、Veon ConsultingがカスタムデザインしたCRMソフトウェアを利用したApollo Hospitalsが挙げられます。その結果、ユーザーの採用率が高くなり、審査プロセスのタイムラインが27％短縮され、患者の訪問を効率的に処理することで手作業が42％削減され、効果的なレポートとダッシュボードによって出張が50％削減されました。

CRMソフトウェア市場は、eコマース産業の拡大によってさらに牽引されると予想されます。製品やサービスのオンライン取引を含むeコマースは大きな成長を遂げており、CRMソフトウェアはこの分野のビジネスにとって価値あるツールであることが証明されています。例えば、米国国勢調査局は2023年8月、小売eコマースの売上高が6.6%増加し、2023年第2四半期には2,695億米ドルに達したと報告しています。このようなeコマース産業の拡大は、CRMソフトウェア市場全体の成長に貢献しています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- マクロ経済シナリオ金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界CRMソフトウェア PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のCRMソフトウェア市場：成長率分析
• 世界のCRMソフトウェア市場の実績：規模と成長, 2019-2024
• 世界のCRMソフトウェア市場の予測：規模と成長, 2024-2029, 2034F
• 世界CRMソフトウェア総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のCRMソフトウェア市場：展開別、実績と予測, 2019-2024, 2024-2029F, 2034F
• クラウドCRM
• オンプレミスCRM
• 世界のCRMソフトウェア市場企業規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 中小企業
• 大企業
• 世界のCRMソフトウェア市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 販売
• マーケティング
• 製造業
• 顧客サービス
• ソーシャルネットワーキング
• サプライチェーン
• 流通
• その他の用途
• 世界のCRMソフトウェア市場、クラウド CRMのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• SaaSベースのCRM（サービスとしてのソフトウェア）
• ハイブリッドクラウドCRM
• マルチテナントクラウドCRM
• パブリッククラウドCRM
• プライベートクラウドCRM
• 世界のCRMソフトウェア市場オンプレミス CRMのタイプ別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• セルフホスト型CRMソリューション
• オンプレミスでカスタマイズ
• シングルテナントオンプレミスCRM

第7章 地域別・国別分析

• 世界のCRMソフトウェア市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のCRMソフトウェア市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• CRMソフトウェア市場：競合情勢
• CRMソフトウェア市場：企業プロファイル
  • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • SAP SE Overview, Products and Services, Strategy and Financial Analysis
  • Salesforce.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• The Sage Group plc
• NICE Systems Ltd.
• Genesys Telecommunications Laboratories Inc.
• HubSpot Inc.
• Zendesk Inc.
• Pegasystems Inc.
• Zoho Corporation
• Verint Systems Inc.
• Freshworks Inc.
• Swiftpage ACT LLC
• Pipedrive Inc.
• Creatio Ltd.
• SugarCRM Inc.
• Keap Co.
• Maximizer CRM Inc.

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• CRMソフトウェア市場2029：新たな機会を提供する国
• CRMソフトウェア市場2029：新たな機会を提供するセグメント
• CRMソフトウェア市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

CRM (customer relationship management software) is crafted to assist organizations in delivering a distinctive and seamless customer experience while fostering improved relationships. It achieves this by offering a comprehensive overview of all customer interactions, monitoring sales activities, organizing and prioritizing opportunities, and fostering collaboration across various teams.

The primary deployment options for customer relationship management (CRM) software include cloud CRM and on-premises CRM. Cloud CRM pertains to CRM software where the application and data reside or are hosted on the CRM provider's servers in a datacenter, accessible through an internet browser. This software is utilized by small and mid-sized enterprises as well as large enterprises for functions such as sales, marketing, manufacturing, customer service, social networking, supply chain management, distribution, and others.

The customer relationship management (CRM) market research report is one of a series of new reports from The Business Research Company that provides customer relationship management (CRM) market statistics, including customer relationship management (CRM) industry global market size, regional shares, competitors with a customer relationship management (CRM) market share, detailed customer relationship management (CRM) market segments, market trends and opportunities, and any further data you may need to thrive in the customer relationship management (CRM) industry. This customer relationship management (CRM) market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The CRM software market size has grown rapidly in recent years. It will grow from $254.89 billion in 2024 to $298.61 billion in 2025 at a compound annual growth rate (CAGR) of 17.2%. The growth in the historic period can be attributed to emergence of digital era, customer-centric business approach, sales and marketing automation needs, rise of e-commerce, globalization and market expansion.

The CRM software market size is expected to see rapid growth in the next few years. It will grow to $561.17 billion in 2029 at a compound annual growth rate (CAGR) of 17.1%. The growth in the forecast period can be attributed to AI and predictive analytics integration, cloud-based solutions growth, mobile-centric CRM, emphasis on customer experience (CX), IoT integration. Major trends in the forecast period include hyper-personalization, customer journey mapping, omnichannel integration, data quality and governance, social CRM evolution.

The customer relationship management software market is anticipated to experience growth in the forecast period due to the increasing number of customers for organizations and the growing emphasis on customer satisfaction. Organizations are recognizing the need to offer personalized services, gain insights into customer purchasing habits, create cross-selling opportunities, and establish competitive differentiators. To achieve these goals, the use of CRM software is on the rise, enabling organizations to better understand their customers and maintain strong relationships. An example of successful CRM implementation is seen in Apollo Hospitals, which utilized custom-designed CRM software from Veon Consulting. This resulted in high user adoption, a 27% reduction in the review process timeline, efficient handling of patient visits with a 42% saving in manual efforts, and effective reporting and dashboards reducing travel by 50%.

The CRM software market is expected to be driven further by the expansion of the E-commerce industry. E-commerce, involving online trading of products and services, has seen significant growth, and CRM software proves to be a valuable tool for businesses in this sector. For instance, in August 2023, the United States Census Bureau reported a 6.6% increase in retail e-commerce sales, reaching $269.5 billion in Q2 2023. This expansion of the E-commerce industry contributes to the overall growth of the CRM software market.

Social and Mobile CRM integration is becoming more prevalent as businesses seek to incorporate social media channels into CRM platforms. This integration allows real-time access to CRM capabilities on various smart devices, promoting greater productivity, improved customer experience, and access to relevant information. Companies are leveraging social and mobile CRM to manage customer interactions, handle grievances, and respond to inquiries. For instance, Wells Fargo has implemented social CRM to engage with customers and enhance availability, resolving customer queries efficiently.

Innovative technologies, such as CRM apps, are being developed by major companies in the CRM software market to provide reliable services to customers. Salesforce, Inc., for example, launched Starter, a CRM software for MSMEs in August 2023. This tool enables access to email marketing, sales, and business analytics tools within a single application, aiding small businesses with built-in AI, unified customer data, pre-built dashboards, reporting templates, and guided onboarding.

In October 2022, RealPage, a US-based real estate software and data company, acquired Knock CRM for an undisclosed sum. This acquisition allows RealPage to retain the Knock brand and explore additional business opportunities. Knock CRM, a US-based platform for residential property management, adds value to RealPage's portfolio in the CRM and performance management space.

Major companies operating in the CRM software market include Microsoft Corporation, Oracle Corporation, SAP SE, Salesforce.com Inc., Adobe Inc., The Sage Group plc, NICE Systems Ltd., Genesys Telecommunications Laboratories Inc., HubSpot Inc., Zendesk Inc., Pegasystems Inc., Zoho Corporation, Verint Systems Inc., Freshworks Inc., Swiftpage ACT LLC, Pipedrive Inc., Creatio Ltd., SugarCRM Inc., Keap Co., Maximizer CRM Inc., vCita Company, Agile CRM Inc., Insightly Inc., Apptivo Inc., Nimble Inc., Salesboom.com Inc., InfoFlo Solutions Inc., Method CRM, PipelineDeals Inc., Really Simple Systems Ltd.

Asia-Pacific was the largest region in the customer relationship management (CRM) software market in 2024. North America was the second largest region of the global customer relationship management (CRM) software market. The regions covered in the crm software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the crm software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The customer relationship management (CRM) software market includes revenues earned by entities by offering developing and distributing software that helps to build strong relationships with their customers. It analyzes the customer interactions and automates the activities identified with deals, advertising, and client support throughout the customer lifecycle. It causes the organizations to remain associated with their clients and improve productivity and furthermore helps in streamlining work forms. Some of the CRM software include Agile CRM, Recruit CRM, Sales mate CRM, NetSuite CRM. Values in this market are factory gate values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

CRM Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for crm software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The crm software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Deployment: Cloud CRM; On-Premise CRM
• 2) By Size of Enterprise: Small And Mid sized enterprises; Large enterprises
• 3) By Application: Sales; Marketing; Manufacturing; Customer service; Social networking; Supply chain; Distribution; Other Applications
• Subsegments:
• 1) By Cloud CRM: Saas-Based CRM (Software As A Service); Hybrid Cloud CRM; Multi-tenant Cloud CRM; Public Cloud CRM; Private Cloud CRM
• 2) By On-Premise CRM: Self-Hosted CRM Solutions; On-Premise With Customization; Single-Tenant On-Premise CRM
• Companies Mentioned: Microsoft Corporation; Oracle Corporation; SAP SE; Salesforce.com Inc.; Adobe Inc.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. CRM Software Market Characteristics

3. CRM Software Market Trends And Strategies

4. CRM Software Market - Macro Economic Scenario Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global CRM Software Growth Analysis And Strategic Analysis Framework

• 5.1. Global CRM Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global CRM Software Market Growth Rate Analysis
• 5.4. Global CRM Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global CRM Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global CRM Software Total Addressable Market (TAM)

6. CRM Software Market Segmentation

• 6.1. Global CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud CRM
• On-Premise CRM
• 6.2. Global CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Small And Mid sized Enterprises
• Large Enterprises
• 6.3. Global CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Sales
• Marketing
• Manufacturing
• Customer Service
• Social Networking
• Supply Chain
• Distribution
• Other Applications
• 6.4. Global CRM Software Market, Sub-Segmentation Of Cloud CRM, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• SaaS-Based CRM (Software As A Service)
• Hybrid Cloud CRM
• Multi-Tenant Cloud CRM
• Public Cloud CRM
• Private Cloud CRM
• 6.5. Global CRM Software Market, Sub-Segmentation Of On-Premise CRM, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Self-Hosted CRM Solutions
• On-Premise With Customization
• Single-Tenant On-Premise CRM

7. CRM Software Market Regional And Country Analysis

• 7.1. Global CRM Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global CRM Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific CRM Software Market

• 8.1. Asia-Pacific CRM Software Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China CRM Software Market

• 9.1. China CRM Software Market Overview
• 9.2. China CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India CRM Software Market

• 10.1. India CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan CRM Software Market

• 11.1. Japan CRM Software Market Overview
• 11.2. Japan CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia CRM Software Market

• 12.1. Australia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia CRM Software Market

• 13.1. Indonesia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea CRM Software Market

• 14.1. South Korea CRM Software Market Overview
• 14.2. South Korea CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe CRM Software Market

• 15.1. Western Europe CRM Software Market Overview
• 15.2. Western Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK CRM Software Market

• 16.1. UK CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany CRM Software Market

• 17.1. Germany CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France CRM Software Market

• 18.1. France CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy CRM Software Market

• 19.1. Italy CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain CRM Software Market

• 20.1. Spain CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe CRM Software Market

• 21.1. Eastern Europe CRM Software Market Overview
• 21.2. Eastern Europe CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia CRM Software Market

• 22.1. Russia CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America CRM Software Market

• 23.1. North America CRM Software Market Overview
• 23.2. North America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA CRM Software Market

• 24.1. USA CRM Software Market Overview
• 24.2. USA CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada CRM Software Market

• 25.1. Canada CRM Software Market Overview
• 25.2. Canada CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America CRM Software Market

• 26.1. South America CRM Software Market Overview
• 26.2. South America CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil CRM Software Market

• 27.1. Brazil CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East CRM Software Market

• 28.1. Middle East CRM Software Market Overview
• 28.2. Middle East CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa CRM Software Market

• 29.1. Africa CRM Software Market Overview
• 29.2. Africa CRM Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa CRM Software Market, Segmentation By Size of Enterprise, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa CRM Software Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. CRM Software Market Competitive Landscape And Company Profiles

• 30.1. CRM Software Market Competitive Landscape
• 30.2. CRM Software Market Company Profiles
  • 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. SAP SE Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Salesforce.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis

31. CRM Software Market Other Major And Innovative Companies

• 31.1. The Sage Group plc
• 31.2. NICE Systems Ltd.
• 31.3. Genesys Telecommunications Laboratories Inc.
• 31.4. HubSpot Inc.
• 31.5. Zendesk Inc.
• 31.6. Pegasystems Inc.
• 31.7. Zoho Corporation
• 31.8. Verint Systems Inc.
• 31.9. Freshworks Inc.
• 31.10. Swiftpage ACT LLC
• 31.11. Pipedrive Inc.
• 31.12. Creatio Ltd.
• 31.13. SugarCRM Inc.
• 31.14. Keap Co.
• 31.15. Maximizer CRM Inc.

32. Global CRM Software Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The CRM Software Market

34. Recent Developments In The CRM Software Market

35. CRM Software Market High Potential Countries, Segments and Strategies

• 35.1 CRM Software Market In 2029 - Countries Offering Most New Opportunities
• 35.2 CRM Software Market In 2029 - Segments Offering Most New Opportunities
• 35.3 CRM Software Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer