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クラウドベースのカスタマーサービス・ソフトウェアの世界市場に関する洞察、2030年までの予測

Global Cloud Based Customer Service Software Market Insights, Forecast to 2030
出版日: | 発行: QYResearch | ページ情報: 英文 113 Pages | 納期: 2～3営業日

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クラウドベースのカスタマーサービス・ソフトウェアの世界市場に関する洞察、2030年までの予測
出版日: 2024年02月21日
発行: QYResearch
ページ情報: 英文 113 Pages
納期: 2～3営業日
ご注意事項 :
本レポートは最新情報反映のため適宜更新し、内容構成変更を行う場合があります。ご検討の際はお問い合わせください。
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  • 概要
  • 図表
  • 目次
概要

当レポートは、クラウドベースのカスタマーサービス・ソフトウェア (Cloud Based Customer Service Software) 市場について調査しており、市場規模や動向・需要の予測、成長要因および課題の分析、タイプ・用途・企業・地域別の内訳、競合情勢、主要企業のプロファイルなどの情報を提供しています。

目次

第1章 レポート概要

  • 調査範囲
  • 市場分析：タイプ別
    • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場規模成長率：タイプ別, 2019 VS 2023 VS 2030
    • CRM Tools
    • Live Chat Software
    • Ticketing Systems
    • Self-service Tools
    • Others
  • 市場：用途別
    • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場規模成長率：用途別, 2019 VS 2023 VS 2030
    • Manufacturing
    • Healthcare
    • Government
    • BFSI
    • IT & Telecommunication
    • Retail & E-Commerce
    • Others
  • 前提条件と制限
  • 調査目的
  • 対象期間

第2章 世界の市場成長トレンド

  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場展望 (2019-2030)
  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場成長トレンド：地域別
    • クラウドベースのカスタマーサービス・ソフトウェア 市場規模：地域別: 2019 VS 2023 VS 2030
    • クラウドベースのカスタマーサービス・ソフトウェアの市場規模実績：地域別 (2019-2024)
    • クラウドベースのカスタマーサービス・ソフトウェアの市場規模予測：地域別 (2025-2030)
  • クラウドベースのカスタマーサービス・ソフトウェア 市場動向
    • クラウドベースのカスタマーサービス・ソフトウェア 業界動向
    • クラウドベースのカスタマーサービス・ソフトウェア 市場の促進要因
    • クラウドベースのカスタマーサービス・ソフトウェア 市場の課題
    • クラウドベースのカスタマーサービス・ソフトウェア 市場の抑制要因

第3章 競合情勢：主要企業別

  • 世界規模の売上高 クラウドベースのカスタマーサービス・ソフトウェア ：競合別
    • 世界のクラウドベースのカスタマーサービス・ソフトウェアの収益：企業別 (2019-2024)
    • 世界のクラウドベースのカスタマーサービス・ソフトウェアの収益シェア：企業別 (2019-2024)
  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：企業タイプ別 (Tier 1, Tier 2, and Tier 3)
  • 世界の主要企業 クラウドベースのカスタマーサービス・ソフトウェア, 売上高ランキング, 2022 VS 2023 VS 2024
  • 世界のクラウドベースのカスタマーサービス・ソフトウェア 市場集中度
    • 世界のクラウドベースのカスタマーサービス・ソフトウェア 市場集中度 (CR5 and HHI)
    • 世界の上位10・上位5企業： クラウドベースのカスタマーサービス・ソフトウェアの収益 2023
  • 世界の主要企業 クラウドベースのカスタマーサービス・ソフトウェア 本社 および提供地域
  • 世界の主要企業 クラウドベースのカスタマーサービス・ソフトウェア, 製品およびアプリケーション
  • 世界の主要企業 クラウドベースのカスタマーサービス・ソフトウェア, 業界参入時期
  • M&A, 拡張計画

第4章 クラウドベースのカスタマーサービス・ソフトウェア 内訳データ：タイプ別

  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場規模実績：タイプ別 (2019-2024)
  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場規模予測：タイプ別 (2025-2030)

第5章 クラウドベースのカスタマーサービス・ソフトウェア 内訳データ：用途別

  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場規模実績：用途別 (2019-2024)
  • 世界のクラウドベースのカスタマーサービス・ソフトウェアの市場規模予測：用途別 (2025-2030)

第6章 北米

  • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模 (2019-2030)
  • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2019-2024)
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2025-2030)
    • 北米のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：タイプ別 (2019-2030)
  • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2019-2024)
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2025-2030)
    • 北米のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：用途別 (2019-2030)
  • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別: 2019 VS 2023 VS 2030
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別 (2019-2024)
    • 北米のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別 (2025-2030)
    • 米国
    • カナダ

第7章 欧州

  • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模 (2019-2030)
  • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2019-2024)
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2025-2030)
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：タイプ別 (2019-2030)
  • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2019-2024)
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2025-2030)
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：用途別 (2019-2030)
  • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別: 2019 VS 2023 VS 2030
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別 (2019-2024)
    • 欧州のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別 (2025-2030)
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • ロシア
    • 北欧

第8章 中国

  • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模 (2019-2030)
  • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別
    • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2019-2024)
    • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2025-2030)
    • 中国のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：タイプ別 (2019-2030)
  • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別
    • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2019-2024)
    • 中国のクラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2025-2030)
    • 中国のクラウドベースのカスタマーサービス・ソフトウェアの市場シェア：用途別 (2019-2030)

第9章 アジア（中国を除く）

  • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模 (2019-2030)
  • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2019-2024)
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2025-2030)
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェアの市場シェア：タイプ別 (2019-2030)
  • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2019-2024)
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2025-2030)
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェアの市場シェア：用途別 (2019-2030)
  • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：地域別
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：地域別: 2019 VS 2023 VS 2030
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：地域別 (2019-2024)
    • アジア地域 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：地域別 (2025-2030)
    • 日本
    • 韓国
    • 台湾
    • 東南アジア
    • インド
    • オーストラリア

第10章 中近東・アフリカ・中南米

  • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模 (2019-2030)
  • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2019-2024)
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：タイプ別 (2025-2030)
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェアの市場シェア：タイプ別 (2019-2030)
  • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2019-2024)
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：用途別 (2025-2030)
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェアの市場シェア：用途別 (2019-2030)
  • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別: 2019 VS 2023 VS 2030
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別 (2019-2024)
    • 中近東・アフリカ・中南米 クラウドベースのカスタマーサービス・ソフトウェア 市場規模：国別 (2025-2030)
    • ブラジル
    • メキシコ
    • トルコ
    • サウジアラビア
    • イスラエル
    • 湾岸協力理事会諸国

第11章 主要企業のプロファイル

  • Freshdesk
  • Zendesk
  • Microsoft Dynamics 365 Customer Service
  • Kayako
  • Salesforce Service Cloud
  • HappyFox
  • HubSpot Service Hub
  • Gorgias
  • Zoho Desk
  • ServiceNow
  • Desk.com
  • LiveChat
  • Help Scout
  • Oracle Service Cloud

第12章 アナリストによる分析/結論

第13章 付録

図表

List of Tables

  • Table 1. Global Cloud Based Customer Service Software Market Size Growth Rate by Type (US$ Million), 2019 VS 2023 VS 2030
  • Table 2. Key Players of CRM Tools
  • Table 3. Key Players of Live Chat Software
  • Table 4. Key Players of Ticketing Systems
  • Table 5. Key Players of Self-service Tools
  • Table 6. Key Players of Others
  • Table 7. Global Cloud Based Customer Service Software Market Size Growth Rate by Application (US$ Million), 2019 VS 2023 VS 2030
  • Table 8. Global Cloud Based Customer Service Software Market Size Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030
  • Table 9. Global Cloud Based Customer Service Software Market Size by Region (2019-2024) & (US$ Million)
  • Table 10. Global Cloud Based Customer Service Software Market Share by Region (2019-2024)
  • Table 11. Global Cloud Based Customer Service Software Forecasted Market Size by Region (2025-2030) & (US$ Million)
  • Table 12. Global Cloud Based Customer Service Software Market Share by Region (2025-2030)
  • Table 13. Cloud Based Customer Service Software Market Trends
  • Table 14. Cloud Based Customer Service Software Market Drivers
  • Table 15. Cloud Based Customer Service Software Market Challenges
  • Table 16. Cloud Based Customer Service Software Market Restraints
  • Table 17. Global Cloud Based Customer Service Software Revenue by Players (2019-2024) & (US$ Million)
  • Table 18. Global Cloud Based Customer Service Software Revenue Share by Players (2019-2024)
  • Table 19. Global Top Cloud Based Customer Service Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud Based Customer Service Software as of 2023)
  • Table 20. Global Cloud Based Customer Service Software Industry Ranking 2022 VS 2023 VS 2024
  • Table 21. Global 5 Largest Players Market Share by Cloud Based Customer Service Software Revenue (CR5 and HHI) & (2019-2024)
  • Table 22. Global Key Players of Cloud Based Customer Service Software, Headquarters and Area Served
  • Table 23. Global Key Players of Cloud Based Customer Service Software, Product and Application
  • Table 24. Global Key Players of Cloud Based Customer Service Software, Product and Application
  • Table 25. Mergers & Acquisitions, Expansion Plans
  • Table 26. Global Cloud Based Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
  • Table 27. Global Cloud Based Customer Service Software Revenue Market Share by Type (2019-2024)
  • Table 28. Global Cloud Based Customer Service Software Forecasted Market Size by Type (2025-2030) & (US$ Million)
  • Table 29. Global Cloud Based Customer Service Software Revenue Market Share by Type (2025-2030)
  • Table 30. Global Cloud Based Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
  • Table 31. Global Cloud Based Customer Service Software Revenue Share by Application (2019-2024)
  • Table 32. Global Cloud Based Customer Service Software Forecasted Market Size by Application (2025-2030) & (US$ Million)
  • Table 33. Global Cloud Based Customer Service Software Revenue Share by Application (2025-2030)
  • Table 34. North America Cloud Based Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
  • Table 35. North America Cloud Based Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
  • Table 36. North America Cloud Based Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
  • Table 37. North America Cloud Based Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
  • Table 38. North America Cloud Based Customer Service Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
  • Table 39. North America Cloud Based Customer Service Software Market Size by Country (2019-2024) & (US$ Million)
  • Table 40. North America Cloud Based Customer Service Software Market Size by Country (2025-2030) & (US$ Million)
  • Table 41. Europe Cloud Based Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
  • Table 42. Europe Cloud Based Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
  • Table 43. Europe Cloud Based Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
  • Table 44. Europe Cloud Based Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
  • Table 45. Europe Cloud Based Customer Service Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
  • Table 46. Europe Cloud Based Customer Service Software Market Size by Country (2019-2024) & (US$ Million)
  • Table 47. Europe Cloud Based Customer Service Software Market Size by Country (2025-2030) & (US$ Million)
  • Table 48. China Cloud Based Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
  • Table 49. China Cloud Based Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
  • Table 50. China Cloud Based Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
  • Table 51. China Cloud Based Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
  • Table 52. Asia Cloud Based Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
  • Table 53. Asia Cloud Based Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
  • Table 54. Asia Cloud Based Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
  • Table 55. Asia Cloud Based Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
  • Table 56. Asia Cloud Based Customer Service Software Growth Rate (CAGR) by Region (US$ Million): 2019 VS 2023 VS 2030
  • Table 57. Asia Cloud Based Customer Service Software Market Size by Region (2019-2024) & (US$ Million)
  • Table 58. Asia Cloud Based Customer Service Software Market Size by Region (2025-2030) & (US$ Million)
  • Table 59. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Type (2019-2024) & (US$ Million)
  • Table 60. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Type (2025-2030) & (US$ Million)
  • Table 61. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Application (2019-2024) & (US$ Million)
  • Table 62. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Application (2025-2030) & (US$ Million)
  • Table 63. Middle East, Africa, and Latin America Cloud Based Customer Service Software Growth Rate (CAGR) by Country (US$ Million): 2019 VS 2023 VS 2030
  • Table 64. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Country (2019-2024) & (US$ Million)
  • Table 65. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Country (2025-2030) & (US$ Million)
  • Table 66. Freshdesk Company Details
  • Table 67. Freshdesk Business Overview
  • Table 68. Freshdesk Cloud Based Customer Service Software Product
  • Table 69. Freshdesk Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 70. Freshdesk Recent Developments
  • Table 71. Zendesk Company Details
  • Table 72. Zendesk Business Overview
  • Table 73. Zendesk Cloud Based Customer Service Software Product
  • Table 74. Zendesk Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 75. Zendesk Recent Developments
  • Table 76. Microsoft Dynamics 365 Customer Service Company Details
  • Table 77. Microsoft Dynamics 365 Customer Service Business Overview
  • Table 78. Microsoft Dynamics 365 Customer Service Cloud Based Customer Service Software Product
  • Table 79. Microsoft Dynamics 365 Customer Service Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 80. Microsoft Dynamics 365 Customer Service Recent Developments
  • Table 81. Kayako Company Details
  • Table 82. Kayako Business Overview
  • Table 83. Kayako Cloud Based Customer Service Software Product
  • Table 84. Kayako Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 85. Kayako Recent Developments
  • Table 86. Salesforce Service Cloud Company Details
  • Table 87. Salesforce Service Cloud Business Overview
  • Table 88. Salesforce Service Cloud Cloud Based Customer Service Software Product
  • Table 89. Salesforce Service Cloud Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 90. Salesforce Service Cloud Recent Developments
  • Table 91. HappyFox Company Details
  • Table 92. HappyFox Business Overview
  • Table 93. HappyFox Cloud Based Customer Service Software Product
  • Table 94. HappyFox Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 95. HappyFox Recent Developments
  • Table 96. HubSpot Service Hub Company Details
  • Table 97. HubSpot Service Hub Business Overview
  • Table 98. HubSpot Service Hub Cloud Based Customer Service Software Product
  • Table 99. HubSpot Service Hub Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 100. HubSpot Service Hub Recent Developments
  • Table 101. Gorgias Company Details
  • Table 102. Gorgias Business Overview
  • Table 103. Gorgias Cloud Based Customer Service Software Product
  • Table 104. Gorgias Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 105. Gorgias Recent Developments
  • Table 106. Zoho Desk Company Details
  • Table 107. Zoho Desk Business Overview
  • Table 108. Zoho Desk Cloud Based Customer Service Software Product
  • Table 109. Zoho Desk Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 110. Zoho Desk Recent Developments
  • Table 111. ServiceNow Company Details
  • Table 112. ServiceNow Business Overview
  • Table 113. ServiceNow Cloud Based Customer Service Software Product
  • Table 114. ServiceNow Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 115. ServiceNow Recent Developments
  • Table 116. Desk.com Company Details
  • Table 117. Desk.com Business Overview
  • Table 118. Desk.com Cloud Based Customer Service Software Product
  • Table 119. Desk.com Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 120. Desk.com Recent Developments
  • Table 121. LiveChat Company Details
  • Table 122. LiveChat Business Overview
  • Table 123. LiveChat Cloud Based Customer Service Software Product
  • Table 124. LiveChat Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 125. LiveChat Recent Developments
  • Table 126. Help Scout Company Details
  • Table 127. Help Scout Business Overview
  • Table 128. Help Scout Cloud Based Customer Service Software Product
  • Table 129. Help Scout Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 130. Help Scout Recent Developments
  • Table 131. Oracle Service Cloud Company Details
  • Table 132. Oracle Service Cloud Business Overview
  • Table 133. Oracle Service Cloud Cloud Based Customer Service Software Product
  • Table 134. Oracle Service Cloud Revenue in Cloud Based Customer Service Software Business (2019-2024) & (US$ Million)
  • Table 135. Oracle Service Cloud Recent Developments
  • Table 136. Research Programs/Design for This Report
  • Table 137. Key Data Information from Secondary Sources
  • Table 138. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global Cloud Based Customer Service Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030 (US$ Million)
  • Figure 2. Global Cloud Based Customer Service Software Market Share by Type: 2023 VS 2030
  • Figure 3. CRM Tools Features
  • Figure 4. Live Chat Software Features
  • Figure 5. Ticketing Systems Features
  • Figure 6. Self-service Tools Features
  • Figure 7. Others Features
  • Figure 8. Global Cloud Based Customer Service Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030 (US$ Million)
  • Figure 9. Global Cloud Based Customer Service Software Market Share by Application: 2023 VS 2030
  • Figure 10. Manufacturing Case Studies
  • Figure 11. Healthcare Case Studies
  • Figure 12. Government Case Studies
  • Figure 13. BFSI Case Studies
  • Figure 14. IT & Telecommunication Case Studies
  • Figure 15. Retail & E-Commerce Case Studies
  • Figure 16. Others Case Studies
  • Figure 17. Cloud Based Customer Service Software Report Years Considered
  • Figure 18. Global Cloud Based Customer Service Software Market Size (US$ Million), Year-over-Year: 2019-2030
  • Figure 19. Global Cloud Based Customer Service Software Market Size, (US$ Million), 2019 VS 2023 VS 2030
  • Figure 20. Global Cloud Based Customer Service Software Market Share by Region: 2023 VS 2030
  • Figure 21. Global Cloud Based Customer Service Software Market Share by Players in 2023
  • Figure 22. Global Top Cloud Based Customer Service Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud Based Customer Service Software as of 2023)
  • Figure 23. The Top 10 and 5 Players Market Share by Cloud Based Customer Service Software Revenue in 2023
  • Figure 24. North America Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 25. North America Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • Figure 26. North America Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • Figure 27. North America Cloud Based Customer Service Software Market Share by Country (2019-2030)
  • Figure 28. United States Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 29. Canada Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 30. Europe Cloud Based Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
  • Figure 31. Europe Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • Figure 32. Europe Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • Figure 33. Europe Cloud Based Customer Service Software Market Share by Country (2019-2030)
  • Figure 34. Germany Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 35. France Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 36. U.K. Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 37. Italy Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 38. Russia Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 39. Nordic Countries Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 40. China Cloud Based Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
  • Figure 41. China Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • Figure 42. China Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • Figure 43. Asia Cloud Based Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
  • Figure 44. Asia Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • Figure 45. Asia Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • Figure 46. Asia Cloud Based Customer Service Software Market Share by Region (2019-2030)
  • Figure 47. Japan Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 48. South Korea Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 49. China Taiwan Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 50. Southeast Asia Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 51. India Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 52. Australia Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 53. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size YoY (2019-2030) & (US$ Million)
  • Figure 54. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • Figure 55. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • Figure 56. Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Share by Country (2019-2030)
  • Figure 57. Brazil Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 58. Mexico Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 59. Turkey Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 60. Saudi Arabia Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 61. Israel Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 62. GCC Countries Cloud Based Customer Service Software Market Size YoY Growth (2019-2030) & (US$ Million)
  • Figure 63. Freshdesk Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 64. Zendesk Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 65. Microsoft Dynamics 365 Customer Service Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 66. Kayako Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 67. Salesforce Service Cloud Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 68. HappyFox Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 69. HubSpot Service Hub Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 70. Gorgias Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 71. Zoho Desk Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 72. ServiceNow Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 73. Desk.com Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 74. LiveChat Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 75. Help Scout Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 76. Oracle Service Cloud Revenue Growth Rate in Cloud Based Customer Service Software Business (2019-2024)
  • Figure 77. Bottom-up and Top-down Approaches for This Report
  • Figure 78. Data Triangulation
  • Figure 79. Key Executives Interviewed
目次

This research report focuses on the Cloud Based Customer Service Software Market. It analyzes market size, trends and demand forecasts, as well as growth factors and challenges. The report provides market data breakdowns by type, application, company, and region, in addition to competitive landscape and key company profiles.

TABLE OF CONTENTS

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Cloud Based Customer Service Software Market Size Growth Rate by Type, 2019 VS 2023 VS 2030
    • 1.2.2 CRM Tools
    • 1.2.3 Live Chat Software
    • 1.2.4 Ticketing Systems
    • 1.2.5 Self-service Tools
    • 1.2.6 Others
  • 1.3 Market by Application
    • 1.3.1 Global Cloud Based Customer Service Software Market Size Growth Rate by Application, 2019 VS 2023 VS 2030
    • 1.3.2 Manufacturing
    • 1.3.3 Healthcare
    • 1.3.4 Government
    • 1.3.5 BFSI
    • 1.3.6 IT & Telecommunication
    • 1.3.7 Retail & E-Commerce
    • 1.3.8 Others
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Global Growth Trends

  • 2.1 Global Cloud Based Customer Service Software Market Perspective (2019-2030)
  • 2.2 Global Cloud Based Customer Service Software Growth Trends by Region
    • 2.2.1 Cloud Based Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
    • 2.2.2 Cloud Based Customer Service Software Historic Market Size by Region (2019-2024)
    • 2.2.3 Cloud Based Customer Service Software Forecasted Market Size by Region (2025-2030)
  • 2.3 Cloud Based Customer Service Software Market Dynamics
    • 2.3.1 Cloud Based Customer Service Software Industry Trends
    • 2.3.2 Cloud Based Customer Service Software Market Drivers
    • 2.3.3 Cloud Based Customer Service Software Market Challenges
    • 2.3.4 Cloud Based Customer Service Software Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Revenue Cloud Based Customer Service Software by Players
    • 3.1.1 Global Cloud Based Customer Service Software Revenue by Players (2019-2024)
    • 3.1.2 Global Cloud Based Customer Service Software Revenue Market Share by Players (2019-2024)
  • 3.2 Global Cloud Based Customer Service Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Global Key Players of Cloud Based Customer Service Software, Ranking by Revenue, 2022 VS 2023 VS 2024
  • 3.4 Global Cloud Based Customer Service Software Market Concentration Ratio
    • 3.4.1 Global Cloud Based Customer Service Software Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Cloud Based Customer Service Software Revenue in 2023
  • 3.5 Global Key Players of Cloud Based Customer Service Software Head office and Area Served
  • 3.6 Global Key Players of Cloud Based Customer Service Software, Product and Application
  • 3.7 Global Key Players of Cloud Based Customer Service Software, Date of Enter into This Industry
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Cloud Based Customer Service Software Breakdown Data by Type

  • 4.1 Global Cloud Based Customer Service Software Historic Market Size by Type (2019-2024)
  • 4.2 Global Cloud Based Customer Service Software Forecasted Market Size by Type (2025-2030)

5 Cloud Based Customer Service Software Breakdown Data by Application

  • 5.1 Global Cloud Based Customer Service Software Historic Market Size by Application (2019-2024)
  • 5.2 Global Cloud Based Customer Service Software Forecasted Market Size by Application (2025-2030)

6 North America

  • 6.1 North America Cloud Based Customer Service Software Market Size (2019-2030)
  • 6.2 North America Cloud Based Customer Service Software Market Size by Type
    • 6.2.1 North America Cloud Based Customer Service Software Market Size by Type (2019-2024)
    • 6.2.2 North America Cloud Based Customer Service Software Market Size by Type (2025-2030)
    • 6.2.3 North America Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • 6.3 North America Cloud Based Customer Service Software Market Size by Application
    • 6.3.1 North America Cloud Based Customer Service Software Market Size by Application (2019-2024)
    • 6.3.2 North America Cloud Based Customer Service Software Market Size by Application (2025-2030)
    • 6.3.3 North America Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • 6.4 North America Cloud Based Customer Service Software Market Size by Country
    • 6.4.1 North America Cloud Based Customer Service Software Market Size by Country: 2019 VS 2023 VS 2030
    • 6.4.2 North America Cloud Based Customer Service Software Market Size by Country (2019-2024)
    • 6.4.3 North America Cloud Based Customer Service Software Market Size by Country (2025-2030)
    • 6.4.4 United States
    • 6.4.5 Canada

7 Europe

  • 7.1 Europe Cloud Based Customer Service Software Market Size (2019-2030)
  • 7.2 Europe Cloud Based Customer Service Software Market Size by Type
    • 7.2.1 Europe Cloud Based Customer Service Software Market Size by Type (2019-2024)
    • 7.2.2 Europe Cloud Based Customer Service Software Market Size by Type (2025-2030)
    • 7.2.3 Europe Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • 7.3 Europe Cloud Based Customer Service Software Market Size by Application
    • 7.3.1 Europe Cloud Based Customer Service Software Market Size by Application (2019-2024)
    • 7.3.2 Europe Cloud Based Customer Service Software Market Size by Application (2025-2030)
    • 7.3.3 Europe Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • 7.4 Europe Cloud Based Customer Service Software Market Size by Country
    • 7.4.1 Europe Cloud Based Customer Service Software Market Size by Country: 2019 VS 2023 VS 2030
    • 7.4.2 Europe Cloud Based Customer Service Software Market Size by Country (2019-2024)
    • 7.4.3 Europe Cloud Based Customer Service Software Market Size by Country (2025-2030)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 China

  • 8.1 China Cloud Based Customer Service Software Market Size (2019-2030)
  • 8.2 China Cloud Based Customer Service Software Market Size by Type
    • 8.2.1 China Cloud Based Customer Service Software Market Size by Type (2019-2024)
    • 8.2.2 China Cloud Based Customer Service Software Market Size by Type (2025-2030)
    • 8.2.3 China Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • 8.3 China Cloud Based Customer Service Software Market Size by Application
    • 8.3.1 China Cloud Based Customer Service Software Market Size by Application (2019-2024)
    • 8.3.2 China Cloud Based Customer Service Software Market Size by Application (2025-2030)
    • 8.3.3 China Cloud Based Customer Service Software Market Share by Application (2019-2030)

9 Asia (excluding China)

  • 9.1 Asia Cloud Based Customer Service Software Market Size (2019-2030)
  • 9.2 Asia Cloud Based Customer Service Software Market Size by Type
    • 9.2.1 Asia Cloud Based Customer Service Software Market Size by Type (2019-2024)
    • 9.2.2 Asia Cloud Based Customer Service Software Market Size by Type (2025-2030)
    • 9.2.3 Asia Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • 9.3 Asia Cloud Based Customer Service Software Market Size by Application
    • 9.3.1 Asia Cloud Based Customer Service Software Market Size by Application (2019-2024)
    • 9.3.2 Asia Cloud Based Customer Service Software Market Size by Application (2025-2030)
    • 9.3.3 Asia Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • 9.4 Asia Cloud Based Customer Service Software Market Size by Region
    • 9.4.1 Asia Cloud Based Customer Service Software Market Size by Region: 2019 VS 2023 VS 2030
    • 9.4.2 Asia Cloud Based Customer Service Software Market Size by Region (2019-2024)
    • 9.4.3 Asia Cloud Based Customer Service Software Market Size by Region (2025-2030)
    • 9.4.4 Japan
    • 9.4.5 South Korea
    • 9.4.6 China Taiwan
    • 9.4.7 Southeast Asia
    • 9.4.8 India
    • 9.4.9 Australia

10 Middle East, Africa, and Latin America

  • 10.1 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size (2019-2030)
  • 10.2 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Type
    • 10.2.1 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Type (2019-2024)
    • 10.2.2 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Type (2025-2030)
    • 10.2.3 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Share by Type (2019-2030)
  • 10.3 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Application
    • 10.3.1 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Application (2019-2024)
    • 10.3.2 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Application (2025-2030)
    • 10.3.3 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Share by Application (2019-2030)
  • 10.4 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Country
    • 10.4.1 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Country: 2019 VS 2023 VS 2030
    • 10.4.2 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Country (2019-2024)
    • 10.4.3 Middle East, Africa, and Latin America Cloud Based Customer Service Software Market Size by Country (2025-2030)
    • 10.4.4 Brazil
    • 10.4.5 Mexico
    • 10.4.6 Turkey
    • 10.4.7 Saudi Arabia
    • 10.4.8 Israel
    • 10.4.9 GCC Countries

11 Key Players Profiles

  • 11.1 Freshdesk
    • 11.1.1 Freshdesk Company Details
    • 11.1.2 Freshdesk Business Overview
    • 11.1.3 Freshdesk Cloud Based Customer Service Software Introduction
    • 11.1.4 Freshdesk Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.1.5 Freshdesk Recent Developments
  • 11.2 Zendesk
    • 11.2.1 Zendesk Company Details
    • 11.2.2 Zendesk Business Overview
    • 11.2.3 Zendesk Cloud Based Customer Service Software Introduction
    • 11.2.4 Zendesk Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.2.5 Zendesk Recent Developments
  • 11.3 Microsoft Dynamics 365 Customer Service
    • 11.3.1 Microsoft Dynamics 365 Customer Service Company Details
    • 11.3.2 Microsoft Dynamics 365 Customer Service Business Overview
    • 11.3.3 Microsoft Dynamics 365 Customer Service Cloud Based Customer Service Software Introduction
    • 11.3.4 Microsoft Dynamics 365 Customer Service Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.3.5 Microsoft Dynamics 365 Customer Service Recent Developments
  • 11.4 Kayako
    • 11.4.1 Kayako Company Details
    • 11.4.2 Kayako Business Overview
    • 11.4.3 Kayako Cloud Based Customer Service Software Introduction
    • 11.4.4 Kayako Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.4.5 Kayako Recent Developments
  • 11.5 Salesforce Service Cloud
    • 11.5.1 Salesforce Service Cloud Company Details
    • 11.5.2 Salesforce Service Cloud Business Overview
    • 11.5.3 Salesforce Service Cloud Cloud Based Customer Service Software Introduction
    • 11.5.4 Salesforce Service Cloud Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.5.5 Salesforce Service Cloud Recent Developments
  • 11.6 HappyFox
    • 11.6.1 HappyFox Company Details
    • 11.6.2 HappyFox Business Overview
    • 11.6.3 HappyFox Cloud Based Customer Service Software Introduction
    • 11.6.4 HappyFox Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.6.5 HappyFox Recent Developments
  • 11.7 HubSpot Service Hub
    • 11.7.1 HubSpot Service Hub Company Details
    • 11.7.2 HubSpot Service Hub Business Overview
    • 11.7.3 HubSpot Service Hub Cloud Based Customer Service Software Introduction
    • 11.7.4 HubSpot Service Hub Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.7.5 HubSpot Service Hub Recent Developments
  • 11.8 Gorgias
    • 11.8.1 Gorgias Company Details
    • 11.8.2 Gorgias Business Overview
    • 11.8.3 Gorgias Cloud Based Customer Service Software Introduction
    • 11.8.4 Gorgias Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.8.5 Gorgias Recent Developments
  • 11.9 Zoho Desk
    • 11.9.1 Zoho Desk Company Details
    • 11.9.2 Zoho Desk Business Overview
    • 11.9.3 Zoho Desk Cloud Based Customer Service Software Introduction
    • 11.9.4 Zoho Desk Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.9.5 Zoho Desk Recent Developments
  • 11.10 ServiceNow
    • 11.10.1 ServiceNow Company Details
    • 11.10.2 ServiceNow Business Overview
    • 11.10.3 ServiceNow Cloud Based Customer Service Software Introduction
    • 11.10.4 ServiceNow Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.10.5 ServiceNow Recent Developments
  • 11.11 Desk.com
    • 11.11.1 Desk.com Company Details
    • 11.11.2 Desk.com Business Overview
    • 11.11.3 Desk.com Cloud Based Customer Service Software Introduction
    • 11.11.4 Desk.com Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.11.5 Desk.com Recent Developments
  • 11.12 LiveChat
    • 11.12.1 LiveChat Company Details
    • 11.12.2 LiveChat Business Overview
    • 11.12.3 LiveChat Cloud Based Customer Service Software Introduction
    • 11.12.4 LiveChat Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.12.5 LiveChat Recent Developments
  • 11.13 Help Scout
    • 11.13.1 Help Scout Company Details
    • 11.13.2 Help Scout Business Overview
    • 11.13.3 Help Scout Cloud Based Customer Service Software Introduction
    • 11.13.4 Help Scout Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.13.5 Help Scout Recent Developments
  • 11.14 Oracle Service Cloud
    • 11.14.1 Oracle Service Cloud Company Details
    • 11.14.2 Oracle Service Cloud Business Overview
    • 11.14.3 Oracle Service Cloud Cloud Based Customer Service Software Introduction
    • 11.14.4 Oracle Service Cloud Revenue in Cloud Based Customer Service Software Business (2019-2024)
    • 11.14.5 Oracle Service Cloud Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Disclaimer
  • 13.3 Author Details