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1436178

カスタマーサービスソフトウェアの世界市場レポート 2024年

Customer Service Software Global Market Report 2024
出版日: 受注後更新 | 発行: The Business Research Company | ページ情報: 英文 175 Pages | 納期: 2～10営業日

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カスタマーサービスソフトウェアの世界市場レポート 2024年
出版日: 受注後更新
発行: The Business Research Company
ページ情報: 英文 175 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 目次
概要

カスタマーサービスソフトウェアの市場規模は、今後数年間で急速に成長すると予想されています。 2028年には18.4%の年間複合成長率（CAGR）で186億4,000万米ドルに成長すると予想されます。市場の成長因子として、AIと自動化の導入の拡大、顧客の貴重な洞察を収集するためのデータ分析の利用、オムニチャネル顧客エクスペリエンスの提供への強い注力、プロアクティブなカスタマーサービス戦略の重視、サイバーセキュリティに関する考慮事項の認識が挙げられます。

顧客体験の重要性の高まりは、カスタマーサービスソフトウェア市場を推進する触媒として機能します。カスタマーエクスペリエンスは、企業やブランドとのすべてのタッチポイントにわたる顧客の感情を含む全体的な認識をカプセル化したものです。 カスタマーサービスソフトウェアの活用は、コミュニケーションチャネルを最適化し、顧客エンゲージメントプロトコルを強化することで、これらのエクスペリエンスを向上させるのに役立ちます。さらに、企業は顧客からのフィードバックを適切に収集できるようになり、顧客エクスペリエンスを向上させるためのデータに基づいた戦略を策定できるようになります。たとえば、2022年 6月に米国に本拠を置くカスタマーエンゲージメントソリューション会社であるVerint Systemsが行った調査では、18歳から75歳までの2,000人以上の回答者が参加しました。調査結果では、参加者の39パーセントが、社会的サークルがブランドをひいきにすることを思いとどまらせる傾向があることが明らかになりました。顧客体験がマイナスになったためで、64％がすでにそのような企業との関係を断ったといわれています。 45歳以下の回答者の79%という驚異的な回答が、シームレスなデジタルエクスペリエンスが極めて重要な役割を果たしていると強調しました。この傾向は、顧客エクスペリエンスに対する重要性の高まりが、カスタマーサービスソフトウェア市場の漸進的な拡大の原動力であることを浮き彫りにしています。

予想されるクラウド導入の急増は、カスタマーサービスソフトウェア市場の拡大を推進する重要な触媒となる準備が整っています。クラウドの導入とは、クラウドコンピューティングサービスの広範な組み込みと利用を意味し、個人、組織、業界全体でデータとアプリケーションのリモートストレージ、管理、アクセスを可能にします。企業はカスタマーサービスソフトウェアのクラウドへの移行を活用し、パフォーマンスを強化し、顧客満足度を高め、ビジネス全体の進歩を促進する多くの利点を解き放っています。たとえば、2021年 12月の時点で、欧州連合（EU）の統計局であるEurostatは、EU企業におけるクラウドコンピューティングの導入率が41%であると報告しました。特に注目に値するのは、2020年と比較して小売業部門での7%ポイントの急増です。さらに、情報通信部門は76%という最も高い導入率を示し、欧州内のさまざまな業界におけるクラウド導入の顕著な上昇軌道に焦点を当てています。連合。したがって、クラウド技術の導入の拡大は、カスタマーサービスソフトウェア市場の拡大の原動力となる準備が整っています。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 マクロ経済シナリオ

  • 高インフレが市場に与える影響
  • ウクライナ・ロシア戦争が市場に与える影響
  • COVID-19による市場への影響

第5章 世界市場規模と成長

  • 世界のカスタマーサービスソフトウェア市場の促進要因と抑制要因
    • 市場促進要因
    • 市場抑制要因
  • 世界のカスタマーサービスソフトウェア市場規模実績と成長、2018～2023年
  • 世界のカスタマーサービスソフトウェア市場規模と成長予測、2023～2028年、2033年

第6章 市場セグメンテーション

  • 世界のカスタマーサービスソフトウェア市場、コンポーネント別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • ソフトウェア
  • サービス
  • 世界のカスタマーサービスソフトウェア市場、展開タイプ別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • クラウドベース
  • オンプレミス
  • 世界のカスタマーサービスソフトウェア市場、用途別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 大企業
  • 中小企業（SME）
  • 世界のカスタマーサービスソフトウェア市場、エンドユーザー別セグメンテーション、実績と予測、2018～2023年、2023～2028年、2033年
  • 政府
  • 製造業
  • 金融
  • インターネットと通信
  • その他

第7章 地域と国の分析

  • 世界のカスタマーサービスソフトウェア市場、地域別、実績と予測、2018～2023年、2023～2028年、2033年
  • 世界のカスタマーサービスソフトウェア市場、国別、実績と予測、2018～2023年、2023～2028年、2033年

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • カスタマーサービスソフトウェア市場の競合情勢
  • カスタマーサービスソフトウェア市場の企業プロファイル
    • Oracle Corporation
    • SAP SE
    • Salesforce Inc.
    • Yekaliva.ai
    • Atlassian Corporation

第31章 その他の大手と革新的な企業

  • Atlassian Corporation plc
  • Genesys Telecommunications Laboratories Inc.
  • BMC Software Inc.
  • HubSpot Inc.
  • Zendesk Inc.
  • Nuance Communications Inc.
  • Zoho Corporation Pvt. Ltd.
  • Verint Systems Inc.
  • SolarWinds Worldwide LLC
  • Freshworks Inc.
  • Intercom Inc
  • Microsoft Corporation
  • Kayako Infortech Ltd.
  • LiveChat Software Inc.
  • Help Scout PBC

第32章 競合ベンチマーキング

第33章 競合ダッシュボード

第34章 主要な合併と買収

第35章 将来の展望と潜在性分析

第36章 付録

目次
Product Code: r15503

Customer service software comprises computer programs used to manage and enhance customer support operations, aiming to provide efficient and personalized customer service.

Customer service software comprises two main components such as software and services. Software involves a collection of instructions or programs tailored to execute specific tasks on electronic devices such as computers. These software solutions are deployed through various means, such as cloud-based and on-premises setups. They find application across diverse sectors, serving both large enterprises and small and medium-sized enterprises (SMEs). Primary end-users encompass government entities, manufacturing firms, financial institutions, internet and telecom companies, and other industries seeking robust customer service solutions.

The customer service software market research report is one of a series of new reports from The Business Research Company that provides customer service software market statistics, including customer service software industry global market size, regional shares, competitors with a customer service software market share, detailed customer service software market segments, market trends and opportunities, and any further data you may need to thrive in the customer service software industry. This customer service software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer service software market size has grown rapidly in recent years. It will grow from $7.92 billion in 2023 to $9.48 billion in 2024 at a compound annual growth rate (CAGR) of 19.8%. The growth observed in the historical period can be attributed to the ascent of e-commerce and online businesses, escalating customer expectations, the trend of globalization and expanding business operations, seamless integration with Customer Relationship Management (CRM) systems, and the amplification of complexities in customer inquiries.

The customer service software market size is expected to see rapid growth in the next few years. It will grow to $18.64 billion in 2028 at a compound annual growth rate (CAGR) of 18.4%. Anticipated growth in the forecast period is poised to arise from the escalating adoption of AI and automation, the utilization of data analytics to glean valuable customer insights, a strong focus on delivering omnichannel customer experiences, an emphasis on proactive customer service strategies, and a heightened awareness of cybersecurity considerations.

The escalating significance of customer experience serves as the catalyst propelling the customer service software market. Customer experience encapsulates the holistic perception encompassing a customer's sentiments across all touchpoints with a business or brand. Leveraging customer service software becomes instrumental in elevating these experiences by optimizing communication channels and fortifying customer engagement protocols. Moreover, it enables businesses to adeptly gather customer feedback, empowering them to craft data-informed strategies for enhancing customer experiences. For example, in June 2022, a survey by Verint Systems, a US-based customer engagement solutions company, encompassed over 2,000 respondents aged 18 to 75. The findings revealed that 39 percent of participants were inclined to dissuade their social circles from patronizing a brand due to a negative customer experience, with 64 percent having already severed ties with such companies. A staggering 79 percent of respondents under 45 underscored the pivotal role of a seamless digital experience. This trend underscores how the burgeoning emphasis on customer experience is the driving force behind the progressive expansion of the customer service software market.

The anticipated surge in cloud adoption is poised to be a significant catalyst propelling the expansion of the customer service software market. Cloud adoption denotes the widespread incorporation and utilization of cloud computing services, enabling remote storage, management, and access of data and applications across individuals, organizations, and industries. Businesses are leveraging the migration of customer service software to the cloud, unlocking a plethora of advantages that bolster performance, elevate customer satisfaction, and fuel overall business advancement. For instance, as of December 2021, Eurostat, the statistical office of the European Union (EU), reported a 41% adoption rate of cloud computing among EU enterprises. Particularly noteworthy was the 7-percentage point surge in the retail trade sector compared to 2020. Moreover, the information and communication sector showcased the highest adoption rate, standing at 76%, spotlighting a pronounced upward trajectory in cloud adoption across diverse industries within the European Union. Hence, the escalating embrace of cloud technology is poised to be a driving force behind the expansion of the customer service software market.

Advancements in technology stand out as a prominent trend gaining traction within the customer service software market. Leading companies in this domain are actively introducing sophisticated, technology-driven solutions to fortify their market standing. For instance, in June 2021, Yellow.ai, a US-based enterprise-grade conversational AI platform provider, unveiled innovative voice bots aimed at enhancing consumer experiences. This cutting-edge solution boasts a self-learning NLP (natural language processing) engine alongside advanced voice models spanning over 100 languages, empowering brands to automate and elevate their customer interactions. Notably, it features multichannel voice capabilities, text-to-speech (TTS) functionality supporting diverse emotional tones, and a speech-to-text (STT) engine continually refining its accuracy through iterative learning. Furthermore, it integrates customizable engines equipped with sentiment analysis, intent comprehension, contextual awareness, and seamless human agent transfer capabilities, reinforcing its position as a comprehensive and adaptive customer service tool.

Leading enterprises within the customer service software domain are actively pursuing innovative strategies, particularly in the realm of on-demand software solutions and services. This approach involves delivering adaptable and customizable software offerings that cater to the specific needs of clients. For instance, in September 2023, Valeo, a France-based automotive supplier serving both automakers and the aftermarket, introduced Valeo anSWer. This groundbreaking initiative offers software as both a product and a service, encompassing top-tier applications, middleware, and services tailored for customers. Its comprehensive and scalable nature fulfills the dynamic software requirements within the automotive industry. Emphasizing cutting-edge applications, adaptable middleware, and customized support for OEMs, this initiative aligns closely with the evolving landscape of automotive software needs. Valeo's move holds significant relevance within the customer service software market, as it not only meets but advances the expectations of the automotive sector by delivering superior applications, middleware, and support services, thereby driving the progression of customer service software within this industry.

In February 2022, Meta Platforms Inc., an American multinational technology company, completed the acquisition of Customer Inc. for an undisclosed sum. This strategic move by Meta aimed to leverage Customer Inc.'s capabilities to facilitate businesses in utilizing WhatsApp and Messenger for customer support. The acquisition was intended to streamline and enhance communication experiences for both consumers and businesses. Kustomer, the acquired company, is a US-based provider of diverse customer service software solutions.

Major companies operating in the customer service software market report are Oracle Corporation, SAP SE, Salesforce Inc., Yekaliva.ai, Atlassian Corporation, Atlassian Corporation PLC, Genesys Telecommunications Laboratories Inc., BMC Software Inc., HubSpot Inc., Zendesk Inc., Nuance Communications Inc., Zoho Corporation Pvt. Ltd., Verint Systems Inc., SolarWinds Worldwide LLC, Freshworks Inc., Intercom Inc, Microsoft Corporation, Kayako Infortech Ltd., LiveChat Software Inc., Help Scout PBC, Amphora Inc, Eka Software Solutions, Agile CRM Inc., Quantifi Inc., HappyFox Inc., Quality Unit LLC., FocalScope, PhaseWare Inc., Tracker Software Technologies Ltd, LiveAgent, Hiver Inc., Vivantio Ltd., Habla Inc.

North America was the largest region in the customer service software market in 2023. Asia-Pacific is expected to be the fastest-growing region in the global customer service software market forecast period. The regions covered in the customer service software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the customer service software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The customer service software market consists of revenues earned by entities by providing services such as ticket management, communication tools, knowledge management, customer data management, analytics, and reporting services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included. The customer service software market also includes sales of support & help desk software, shared inbox software, knowledge-based and other software that is used in providing customer services. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Service Software Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer service software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the coronavirus and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for customer service software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer service software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of covid 19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

Markets Covered:

  • 1) By Component: Software; Services
  • 2) By Deployment Type: Cloud-Based; On-Premise
  • 3) By Application: Large Enterprises; Small And Medium-Sized Enterprises (SMEs)
  • 4) By End-User: Government; Manufacturing; Financial; Internet And Telecom; Other End-Users
  • Companies Mentioned: Oracle Corporation; SAP SE; Salesforce Inc.; Yekaliva.ai; Atlassian Corporation
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Service Software Market Characteristics

3. Customer Service Software Market Trends And Strategies

4. Customer Service Software Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Customer Service Software Market Size and Growth

  • 5.1. Global Customer Service Software Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Customer Service Software Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Customer Service Software Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Customer Service Software Market Segmentation

  • 6.1. Global Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Software
  • Services
  • 6.2. Global Customer Service Software Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud-Based
  • On-Premise
  • 6.3. Global Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Large Enterprises
  • Small And Medium-Sized Enterprises (SMEs)
  • 6.4. Global Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Government
  • Manufacturing
  • Financial
  • Internet And Telecom
  • Other End-Users

7. Customer Service Software Market Regional And Country Analysis

  • 7.1. Global Customer Service Software Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Customer Service Software Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Customer Service Software Market

  • 8.1. Asia-Pacific Customer Service Software Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Customer Service Software Market

  • 9.1. China Customer Service Software Market Overview
  • 9.2. China Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Customer Service Software Market

  • 10.1. India Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Customer Service Software Market

  • 11.1. Japan Customer Service Software Market Overview
  • 11.2. Japan Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Customer Service Software Market

  • 12.1. Australia Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Customer Service Software Market

  • 13.1. Indonesia Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Customer Service Software Market

  • 14.1. South Korea Customer Service Software Market Overview
  • 14.2. South Korea Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Customer Service Software Market

  • 15.1. Western Europe Customer Service Software Market Overview
  • 15.2. Western Europe Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Customer Service Software Market

  • 16.1. UK Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Customer Service Software Market

  • 17.1. Germany Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Customer Service Software Market

  • 18.1. France Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Customer Service Software Market

  • 19.1. Italy Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Customer Service Software Market

  • 20.1. Spain Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Customer Service Software Market

  • 21.1. Eastern Europe Customer Service Software Market Overview
  • 21.2. Eastern Europe Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Customer Service Software Market

  • 22.1. Russia Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Customer Service Software Market

  • 23.1. North America Customer Service Software Market Overview
  • 23.2. North America Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Customer Service Software Market

  • 24.1. USA Customer Service Software Market Overview
  • 24.2. USA Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Customer Service Software Market

  • 25.1. Canada Customer Service Software Market Overview
  • 25.2. Canada Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Customer Service Software Market

  • 26.1. South America Customer Service Software Market Overview
  • 26.2. South America Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Customer Service Software Market

  • 27.1. Brazil Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Customer Service Software Market

  • 28.1. Middle East Customer Service Software Market Overview
  • 28.2. Middle East Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Customer Service Software Market

  • 29.1. Africa Customer Service Software Market Overview
  • 29.2. Africa Customer Service Software Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Customer Service Software Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Customer Service Software Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Customer Service Software Market Competitive Landscape And Company Profiles

  • 30.1. Customer Service Software Market Competitive Landscape
  • 30.2. Customer Service Software Market Company Profiles
    • 30.2.1. Oracle Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. SAP SE
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Salesforce Inc.
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Yekaliva.ai
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Atlassian Corporation
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Customer Service Software Market Other Major And Innovative Companies

  • 31.1. Atlassian Corporation plc
  • 31.2. Genesys Telecommunications Laboratories Inc.
  • 31.3. BMC Software Inc.
  • 31.4. HubSpot Inc.
  • 31.5. Zendesk Inc.
  • 31.6. Nuance Communications Inc.
  • 31.7. Zoho Corporation Pvt. Ltd.
  • 31.8. Verint Systems Inc.
  • 31.9. SolarWinds Worldwide LLC
  • 31.10. Freshworks Inc.
  • 31.11. Intercom Inc
  • 31.12. Microsoft Corporation
  • 31.13. Kayako Infortech Ltd.
  • 31.14. LiveChat Software Inc.
  • 31.15. Help Scout PBC

32. Global Customer Service Software Market Competitive Benchmarking

33. Global Customer Service Software Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Customer Service Software Market

35. Customer Service Software Market Future Outlook and Potential Analysis

  • 35.1 Customer Service Software Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Customer Service Software Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Customer Service Software Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer