ITサービス市場規模、シェア、動向分析レポート：アプローチ別、タイプ別、用途別、技術別、展開別、企業規模別、最終用途別、地域別、セグメント予測、2024年～2030年

ITサービス市場の成長と動向：

Grand View Research, Inc.の最新レポートによると、世界のITサービス市場規模は2030年までに2兆5,900億米ドルに達すると予測されています。

同市場は、2024年から2030年にかけてCAGR 9.5％で成長すると予測されています。データセキュリティとプライバシー保護に関する懸念の高まりが、さまざまな業種の企業によるITサービスへの需要を促進しています。さらに、ネットワーク・インフラの複雑化が、効果的なデータ・セキュリティ管理の主な障害となっているため、ITサービスの要件と導入が促進されています。中小企業のITインフラに対するニーズは近年著しく高まっており、市場の成長を後押ししています。中小企業は、eコマース、特にインドの食品注文・宅配プラットフォームSwiggyのような新興企業を含め、業種を問わずITサポート・サービスに多額の投資を行っており、その企業全体がITインフラに依存しています。

規模や業種を問わず、従業員にデジタル・ツールを提供する企業が増えています。AIと機械学習（ML）は市場に革命をもたらしています。膨大なデータが利用可能になったことで、AIは膨大なデータセットを分析し、貴重な洞察を抽出し、意思決定プロセスを最適化することができるようになり、パーソナライズされた顧客体験の向上と業務の合理化につながっています。コンピューティング・パワー・コストの低下に伴い、企業はAIソリューションをより手頃な価格で採用し、リアルタイムの不正検知や予知保全を促進しています。自動化に対する需要の高まりは、AIやMLを導入して顧客サービスなどの業務を効率化し、人的資源をより複雑な役割に振り向け、市場の拡大に拍車をかけています。AI技術の継続的な進歩と様々な業界からの投資の増加により、市場は著しい変革と飛躍的な成長を目の当たりにしています。

クラウドサービスに対する需要の増加も、業界の成長を後押ししています。政府がIT産業に多額の投資を行う中、ITサポートサービスの需要が増加しています。クラウド・サービスが広く普及している主な理由の1つは、オンサイトのサーバーに比べてデータ・セキュリティが優れていることです。クラウド・ストレージはデータの完全性を保証し、盗難や建物の損傷といった物理的な脅威を寄せ付けないです。クラウド・コンピューティングのセキュリティは人為的なミスを減らすことができるため、多くの企業で好意的な声が上がっています。さらに、クラウド・コンピューティングは複数の会社の非公開データを保護します。

ITサービス市場レポートのハイライト

• 2023年は、リアクティブITサービス分野が市場を牽引。新技術の採用、ソフトウェアのアップデート、サイバーセキュリティの脅威などの要因によって、リアクティブITサービスの需要が高まっています。
• アプリケーション管理セグメントは、企業アプリケーションの複雑化、ITの俊敏性と効率性の改善ニーズ、モバイルアプリケーションの需要拡大などの要因により、2023年に最大の収益シェアを占めました。
• AI・ML分野は2023年に最大の収益シェアを占めました。AI技術の継続的な進歩と様々な業界からの投資の増加により、市場は著しい変革と飛躍的な成長を目の当たりにしています。
• オンプレミス分野は2023年に最大の収益シェアを占めました。オンプレミス・ソリューションは、データとアプリケーションに対してより高いレベルの管理とセキュリティを提供します。
• 2023年に最大の売上シェアを占めたのは、IT・通信分野でした。IT・通信分野では、ネットワーク・インフラを拡張・維持するために大規模なITサービス・サポートが必要となることが多いです。例えば、5Gネットワークの展開は、このセグメントにおけるITサービスの需要を促進しています。
• 北米は、2023年の世界売上高の36.5％以上を占め、市場を独占しました。同地域、特に米国は、ITサービスへの投資を促進する強力で多様な経済を有しています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 ITサービス市場の変数、動向、範囲

• 市場イントロダクション/系統展望
• 市場規模と成長見通し
• 市場力学
  • 市場促進要因分析
  • 市場抑制要因分析
• ITサービス市場分析ツール
  • ポーターの分析
  • PESTEL分析

第4章 ITサービス市場：アプローチの推定・動向分析

• セグメントダッシュボード
• ITサービス市場：アプローチ変動分析、2023年および2030年
• リアクティブITサービス
• プロアクティブなITサービス

第5章 ITサービス市場：タイプの推定・動向分析

• セグメントダッシュボード
• ITサービス市場：タイプ変動分析、2023年および2030年
• 設計と実装
• 運用とメンテナンス

第6章 ITサービス市場：用途の推定・動向分析

• セグメントダッシュボード
• ITサービス市場：用途変動分析、2023年および2030年
• システムとネットワーク管理
• データ管理
• アプリケーション管理
• セキュリティとコンプライアンス管理
• その他

第7章 ITサービス市場：技術の推定・動向分析

• セグメントダッシュボード
• ITサービス市場：技術変動分析、2023年および2030年
• AIと機械学習
• ビッグデータ分析
• 脅威インテリジェンス
• その他

第8章 ITサービス市場：展開の推定・動向分析

• セグメントダッシュボード
• ITサービス市場：展開変動分析、2023年および2030年
• オンプレミス
• クラウド

第9章 ITサービス市場：企業規模の推定・動向分析

• セグメントダッシュボード
• ITサービス市場：企業規模の変動分析、2023年および2030年
• 大企業
• 中小企業

第10章 ITサービス市場：最終用途の推定・動向分析

• セグメントダッシュボード
• ITサービス市場：最終用途変動分析、2023年および2030年
• BFSI
• 政府
• ヘルスケア
• 製造業
• メディアとコミュニケーション
• 小売り
• ITおよび通信
• その他

第11章 ITサービス市場：地域推定・動向分析

• ITサービス市場シェア、地域別、2023年および2030年、10億米ドル
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
• アジア太平洋
  • 中国
  • 日本
  • インド
  • 韓国
  • オーストラリア
• ラテンアメリカ
  • ブラジル
  • メキシコ
• 中東およびアフリカ
  • 南アフリカ
  • サウジアラビア
  • アラブ首長国連邦

第12章 競合情勢

• 主要市場参入企業による最近の動向と影響分析
• 企業分類
• 企業ヒートマップ分析
• 企業プロファイル
  • IBM
  • Accenture
  • TATA Consultancy Services Limited
  • Infosys Limited
  • Wipro
  • Capgemini
  • Cognizant
  • Cisco Systems, Inc.
  • HCL Technologies Limited
  • DXC Technology Company
  • Microsoft

List of Tables

• Table 1 IT Services - Industry snapshot & key buying criteria, 2017 - 2030
• Table 2 Global IT Services market, 2017 - 2030 (USD Billion)
• Table 3 Global IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 4 Global IT Services market by type, 2017 - 2030 (USD Billion)
• Table 5 Global IT Services market by application, 2017 - 2030 (USD Billion)
• Table 6 Global IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 7 Global IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 8 Global IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 9 Global IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 10 Global IT Services market estimates and forecasts by region, 2017 - 2030 (USD Billion)
• Table 11 IT Services market by reactive IT services, 2017 - 2030 (USD Billion)
• Table 12 IT Services market by proactive IT services, 2017 - 2030 (USD Billion)
• Table 13 IT Services market by design & implementation, 2017 - 2030 (USD Billion)
• Table 14 IT Services market by operations & maintenance, 2017 - 2030 (USD Billion)
• Table 15 IT Services market systems & network management, 2017 - 2030 (USD Billion)
• Table 16 IT Services market by data management, 2017 - 2030 (USD Billion)
• Table 17 IT Services market by application management, 2017 - 2030 (USD Billion)
• Table 18 IT Services market by security & compliance management, 2017 - 2030 (USD Billion)
• Table 19 IT Services market by others, 2017 - 2030 (USD Billion)
• Table 20 IT Services market by AI & machine learning, 2017 - 2030 (USD Billion)
• Table 21 IT Services market by big data analytics, 2017 - 2030 (USD Billion)
• Table 22 IT Services market by threat intelligence, 2017 - 2030 (USD Billion)
• Table 23 IT Services market by others, 2017 - 2030 (USD Billion)
• Table 24 IT Services market by on-premises, 2017 - 2030 (USD Billion)
• Table 25 IT Services market by cloud, 2017 - 2030 (USD Billion)
• Table 26 IT Services market by large enterprise, 2017 - 2030 (USD Billion)
• Table 27 IT Services market by small & medium enterprise, 2017 - 2030 (USD Billion)
• Table 28 IT Services market by BFSI, 2017 - 2030 (USD Billion)
• Table 29 IT Services market by government, 2017 - 2030 (USD Billion)
• Table 30 IT Services market by healthcare, 2017 - 2030 (USD Billion)
• Table 31 IT Services market by manufacturing, 2017 - 2030 (USD Billion)
• Table 32 IT Services market by media & communications, 2017 - 2030 (USD Billion)
• Table 33 IT Services market by retail, 2017 - 2030 (USD Billion)
• Table 34 IT Services market by IT & telecom, 2017 - 2030 (USD Billion)
• Table 35 IT Services market by others, 2017 - 2030 (USD Billion)
• Table 36 North America IT Services market, 2017 - 2030 (USD Billion)
• Table 37 North America IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 38 North America IT Services market by type, 2017 - 2030 (USD Billion)
• Table 39 North America IT Services market by application, 2017 - 2030 (USD Billion)
• Table 40 North America IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 41 North America IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 42 North America IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 43 North America IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 44 U.S. IT Services market, 2017 - 2030 (USD Billion)
• Table 45 U.S. IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 46 U.S. IT Services market by type, 2017 - 2030 (USD Billion)
• Table 47 U.S. IT Services market by application, 2017 - 2030 (USD Billion)
• Table 48 U.S. IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 49 U.S. IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 50 U.S. IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 51 U.S. IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 52 Canada IT Services market, 2017 - 2030 (USD Billion)
• Table 53 Canada IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 54 Canada IT Services market by type, 2017 - 2030 (USD Billion)
• Table 55 Canada IT Services market by application, 2017 - 2030 (USD Billion)
• Table 56 Canada IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 57 Canada IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 58 Canada IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 59 Canada IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 60 Europe IT Services market, 2017 - 2030 (USD Billion)
• Table 61 Europe IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 62 Europe IT Services market by type, 2017 - 2030 (USD Billion)
• Table 63 Europe IT Services market by application, 2017 - 2030 (USD Billion)
• Table 64 Europe IT Services market by tehnology, 2017 - 2030 (USD Billion)
• Table 65 Europe IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 66 Europe IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 67 Europe IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 68 U.K. IT Services market, 2017 - 2030 (USD Billion)
• Table 69 U.K. IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 70 U.K. IT Services market by type, 2017 - 2030 (USD Billion)
• Table 71 U.K. IT Services market by application, 2017 - 2030 (USD Billion)
• Table 72 U.K. IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 73 U.K. IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 74 U.K. IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 75 U.K. IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 76 Germany IT Services market, 2017 - 2030 (USD Billion)
• Table 77 Germany IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 78 Germany IT Services market by type, 2017 - 2030 (USD Billion)
• Table 79 Germany IT Services market by application, 2017 - 2030 (USD Billion)
• Table 80 Germany IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 81 Germany IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 82 Germany IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 83 Germany IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 84 France IT Services market, 2017 - 2030 (USD Billion)
• Table 85 France IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 86 France IT Services market by type, 2017 - 2030 (USD Billion)
• Table 87 France IT Services market by application, 2017 - 2030 (USD Billion)
• Table 88 France IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 89 France IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 90 France IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 91 France IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 92 Asia Pacific IT Services market, 2017 - 2030 (USD Billion)
• Table 93 Asia Pacific IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 94 Asia Pacific IT Services market by type, 2017 - 2030 (USD Billion)
• Table 95 Asia Pacific IT Services market by application, 2017 - 2030 (USD Billion)
• Table 96 Asia Pacific IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 97 Asia Pacific IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 98 Asia Pacific IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 99 Asia Pacific IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 100 China IT Services market, 2017 - 2030 (USD Billion)
• Table 101 China IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 102 China IT Services market by type, 2017 - 2030 (USD Billion)
• Table 103 China IT Services market by application, 2017 - 2030 (USD Billion)
• Table 104 China IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 105 China IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 106 China IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 107 China IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 108 Japan IT Services market, 2017 - 2030 (USD Billion)
• Table 109 Japan IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 110 Japan IT Services market by type, 2017 - 2030 (USD Billion)
• Table 111 Japan IT Services market by application, 2017 - 2030 (USD Billion)
• Table 112 Japan IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 113 Japan IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 114 Japan IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 115 Japan IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 116 India IT Services market, 2017 - 2030 (USD Billion)
• Table 117 India IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 118 India IT Services market by type, 2017 - 2030 (USD Billion)
• Table 119 India IT Services market by application, 2017 - 2030 (USD Billion)
• Table 120 India IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 121 India IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 122 India IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 123 India IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 124 South Korea IT Services market, 2017 - 2030 (USD Billion)
• Table 125 South Korea IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 126 South Korea IT Services market by type, 2017 - 2030 (USD Billion)
• Table 127 South Korea IT Services market by application, 2017 - 2030 (USD Billion)
• Table 128 South Korea IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 129 South Korea IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 130 South Korea IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 131 South Korea IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 132 Australia IT Services market, 2017 - 2030 (USD Billion)
• Table 133 Australia IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 134 Australia IT Services market by type, 2017 - 2030 (USD Billion)
• Table 135 Australia IT Services market by application, 2017 - 2030 (USD Billion)
• Table 136 Australia IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 137 Australia IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 138 Australia IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 139 Australia IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 140 Latin America IT Services market, 2017 - 2030 (USD Billion)
• Table 141 Latin America IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 142 Latin America IT Services market by type, 2017 - 2030 (USD Billion)
• Table 143 Latin America IT Services market by application, 2017 - 2030 (USD Billion)
• Table 144 Latin America IT Services market by tehnology, 2017 - 2030 (USD Billion)
• Table 145 Latin America IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 146 Latin America IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 147 Latin America IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 148 Brazil IT Services market, 2017 - 2030 (USD Billion)
• Table 149 Brazil IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 150 Brazil IT Services market by type, 2017 - 2030 (USD Billion)
• Table 151 Brazil IT Services market by application, 2017 - 2030 (USD Billion)
• Table 152 Brazil IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 153 Brazil IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 154 Brazil IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 155 Brazil IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 156 Mexico IT Services market, 2017 - 2030 (USD Billion)
• Table 157 Mexico IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 158 Mexico IT Services market by type, 2017 - 2030 (USD Billion)
• Table 159 Mexico IT Services market by application, 2017 - 2030 (USD Billion)
• Table 160 Mexico IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 161 Mexico IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 162 Mexico IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 163 Mexico IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 164 MEA IT Services market, 2017 - 2030 (USD Billion)
• Table 165 MEA IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 166 MEA IT Services market by type, 2017 - 2030 (USD Billion)
• Table 167 MEA IT Services market by application, 2017 - 2030 (USD Billion)
• Table 168 MEA IT Services market by tehnology, 2017 - 2030 (USD Billion)
• Table 169 MEA Services market by deployment, 2017 - 2030 (USD Billion)
• Table 170 MEA IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 171 MEA Services market by end-use, 2017 - 2030 (USD Billion)
• Table 172 KSA IT Services market, 2017 - 2030 (USD Billion)
• Table 173 KSA IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 174 KSA IT Services market by type, 2017 - 2030 (USD Billion)
• Table 175 KSA IT Services market by application, 2017 - 2030 (USD Billion)
• Table 176 KSA IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 177 KSA IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 178 KSA IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 179 KSA IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 180 UAE IT Services market, 2017 - 2030 (USD Billion)
• Table 181 UAE IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 182 UAE IT Services market by type, 2017 - 2030 (USD Billion)
• Table 183 UAE IT Services market by application, 2017 - 2030 (USD Billion)
• Table 184 UAE IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 185 UAE IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 186 UAE IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 187 UAE IT Services market by end-use, 2017 - 2030 (USD Billion)
• Table 188 South Africa IT Services market, 2017 - 2030 (USD Billion)
• Table 189 South Africa IT Services market by approach, 2017 - 2030 (USD Billion)
• Table 190 South Africa IT Services market by type, 2017 - 2030 (USD Billion)
• Table 191 South Africa IT Services market by application, 2017 - 2030 (USD Billion)
• Table 192 South Africa IT Services market by technology, 2017 - 2030 (USD Billion)
• Table 193 South Africa IT Services market by deployment, 2017 - 2030 (USD Billion)
• Table 194 South Africa IT Services market by enterprise size, 2017 - 2030 (USD Billion)
• Table 195 South Africa IT Services market by end-use, 2017 - 2030 (USD Billion)

List of Figures

• Fig. 1 Research Process
• Fig. 2 Market Formulation
• Fig. 3 Market segmentation and scope
• Fig. 4 IT Services market, 2017 - 2030
• Fig. 5 IT Services - Value chain analysis
• Fig. 6 IT Services market dynamics
• Fig. 7 Key Opportunities Analysis
• Fig. 8 IT Services market share by approach, 2022 & 2030
• Fig. 9 IT Services market share by type, 2022 & 2030
• Fig. 10 IT Services market share by application, 2022 & 2030
• Fig. 11 IT Services market share by technology, 2022 & 2030
• Fig. 12 IT Services market share by deployment, 2022 & 2030
• Fig. 13 IT Services market share by enterprise size, 2022 & 2030
• Fig. 14 IT Services market share by end-use, 2022 & 2030
• Fig. 15 IT Services market share by region, 2022 & 2030
• Fig. 16 North America marketplace: Key takeaways
• Fig. 17 Europe marketplace: Key takeaways
• Fig. 18 Asia Pacific marketplace: Key takeaways
• Fig. 19 Latin America marketplace: Key takeaways
• Fig. 20 MEA marketplace: Key takeaways

IT Services Market Growth & Trends:

The global IT services market size is expected to reach USD 2.59 trillion by 2030, according to a new report by Grand View Research, Inc. The market is anticipated to grow at a CAGR of 9.5% from 2024 to 2030 Increasing concerns regarding data security and privacy protection drive the demand for IT services from companies across various industry verticals. Moreover, rising network infrastructure complications are the main impediments to effective data security management, thus driving the requirement for and implementation of IT services. The need for IT infrastructure from SMEs has grown significantly over recent years, boosting market growth. SMEs heavily invest in IT support services across industries, including e-commerce, particularly start-ups such as Indian food ordering and delivery platform Swiggy, whose complete enterprise depends on IT infrastructure.

Businesses of all sizes and industries increasingly provide their employees with digital tools. AI and machine learning (ML) are revolutionizing the market. The vast availability of data empowers AI to analyze extensive datasets, extract valuable insights, and optimize decision-making processes, leading to enhanced personalized customer experiences and streamlined operations. As computing power costs decrease, businesses are adopting AI solutions more affordably, facilitating real-time fraud detection and predictive maintenance. The growing demand for automation drives the implementation of AI and ML in streamlining tasks such as customer service, freeing human resources for more intricate roles, and fueling market expansion. With continuous advancements in AI technology and increasing investment from various industries, the market is witnessing a remarkable transformation and exponential growth.

The increase in demand for cloud services is also driving the industry growth. With governments making substantial investments in the IT industry, the demand for IT support services has increased. One key reason for the widespread popularity of cloud services is their superior data security compared to on-site servers. Cloud storage ensures data integrity and remains impervious to physical threats like theft or building damage. Numerous corporate enterprises have expressed positive experiences with cloud computing's security as it reduces human mistakes. Additionally, cloud computing safeguards the private data of multiple companies.

IT Services Market Report Highlights:

• The reactive IT services segment led the market in 2023. Factors, such as adopting new technologies, software updates, and cybersecurity threats, have led to a higher demand for reactive IT services
• The application management segment held the largest revenue share in 2023 due to factors, such as the rising complexity of enterprise applications, need for improved IT agility & efficiency, and growing demand for mobile applications
• The AI and ML segment held the largest revenue share in 2023. With continuous advancements in AI technology and increasing investment from various industries, the market is witnessing a remarkable transformation and exponential growth
• The on-premises segment held the largest revenue share in 2023. On-premises solutions offer a higher level of control and security over data and applications
• The IT & telecom segment held the largest revenue share in 2023. The telecommunications sector often requires significant IT services support to expand and maintain network infrastructure. For instance, the rollout of 5G networks has driven the demand for IT services in this segment
• North America dominated the market in 2023 accounting for over 36.5% share of the global revenue. The region, particularly the U.S., has a strong and diverse economy that drives investments in IT services

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. IT Services Market Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Market Size and Growth Prospects (USD Billion)
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
• 3.4. IT Services Market Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political Landscape
    • 3.4.2.2. Economic and Social Landscape
    • 3.4.2.3. Technological Landscape
    • 3.4.2.4. Environmental Landscape
    • 3.4.2.5. Legal Landscape

Chapter 4. IT Services Market: Approach Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. IT Services Market: Approach Movement Analysis, 2023 & 2030 (USD Billion)
• 4.3. Reactive IT Services
  • 4.3.1. Reactive IT Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 4.4. Proactive IT Services
  • 4.4.1. Proactive IT Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 5. IT Services Market: Type Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. IT Services Market: Type Movement Analysis, 2023 & 2030 (USD Billion)
• 5.3. Design & Implementation
  • 5.3.1. Design & Implementation Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 5.4. Operations & Maintenance
  • 5.4.1. Operations & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 6. IT Services Market: Application Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. IT Services Market: Application Movement Analysis, 2023 & 2030 (USD Billion)
• 6.3. Systems & Network Management
  • 6.3.1. Systems & Network Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 6.4. Data Management
  • 6.4.1. Data Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 6.5. Application Management
  • 6.5.1. Application Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 6.6. Security & Compliance Management
  • 6.6.1. Security & Compliance Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 6.7. Others
  • 6.7.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 7. IT Services Market: Technology Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. IT Services Market: Technology Movement Analysis, 2023 & 2030 (USD Billion)
• 7.3. AI & Machine Learning
  • 7.3.1. AI & Machine Learning Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 7.4. Big Data Analytics
  • 7.4.1. Big Data Analytics Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 7.5. Threat Intelligence
  • 7.5.1. Threat Intelligence Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 7.6. Others
  • 7.6.1. Other Technologies Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 8. IT Services Market: Deployment Estimates & Trend Analysis

• 8.1. Segment Dashboard
  • 8.1.1. IT Services Market: Deployment Movement Analysis, 2023 & 2030 (USD Billion)
• 8.2. On-premises
  • 8.2.1. On-premises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 8.3. Cloud
  • 8.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 9. IT Services Market: Enterprise Size Estimates & Trend Analysis

• 9.1. Segment Dashboard
• 9.2. IT Services Market: Enterprise Size Movement Analysis, 2023 & 2030 (USD Billion)
• 9.3. Large Enterprise
  • 9.3.1. Large Enterprise Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 9.4. Small & Medium Enterprise
  • 9.4.1. Small & Medium Enterprise Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 10. IT Services Market: End Use Estimates & Trend Analysis

• 10.1. Segment Dashboard
• 10.2. IT Services Market: End Use Movement Analysis, 2023 & 2030 (USD Billion)
• 10.3. BFSI
  • 10.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.4. Government
  • 10.4.1. Government Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.5. Healthcare
  • 10.5.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.6. Manufacturing
  • 10.6.1. Manufacturing Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.7. Media & Communications
  • 10.7.1. Media & Communications Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.8. Retail
  • 10.8.1. Retail Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.9. IT & Telecom
  • 10.9.1. IT & Telecom Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 10.10. Others
  • 10.10.1. Other End Uses Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 11. IT Services Market: Regional Estimates & Trend Analysis

• 11.1. IT Services Market Share, By Region, 2023 & 2030, USD Billion
• 11.2. North America
  • 11.2.1. North America IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.2.2. U.S.
    • 11.2.2.1. U.S. IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.2.3. Canada
    • 11.2.3.1. Canada IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 11.3. Europe
  • 11.3.1. Europe IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.3.2. UK
    • 11.3.2.1. UK IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.3.3. Germany
    • 11.3.3.1. Germany IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.3.4. France
    • 11.3.4.1. France IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 11.4. Asia Pacific
  • 11.4.1. Asia Pacific IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.4.2. China
    • 11.4.2.1. China IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.4.3. Japan
    • 11.4.3.1. Japan IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.4.4. India
    • 11.4.4.1. India IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.4.5. South Korea
    • 11.4.5.1. South Korea IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.4.6. Australia
    • 11.4.6.1. Australia IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 11.5. Latin America
  • 11.5.1. Latin America IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.5.2. Brazil
    • 11.5.2.1. Brazil IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.5.3. Mexico
    • 11.5.3.1. Mexico IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
• 11.6. Middle East and Africa
  • 11.6.1. Middle East and Africa IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.6.2. South Africa
    • 11.6.2.1. South Africa IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.6.3. Saudi Arabia
    • 11.6.3.1. Saudi Arabia IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)
  • 11.6.4. UAE
    • 11.6.4.1. UAE IT Services Market Estimates and Forecasts, 2017 - 2030 (USD Billion)

Chapter 12. Competitive Landscape

• 12.1. Recent Developments & Impact Analysis by Key Market Participants
• 12.2. Company Categorization
• 12.3. Company Heat Map Analysis
• 12.4. Company Profiles
  • 12.4.1. IBM
    • 12.4.1.1. Participant's Overview
    • 12.4.1.2. Financial Performance
    • 12.4.1.3. Product Benchmarking
    • 12.4.1.4. Recent Developments/ Strategic Initiatives
  • 12.4.2. Accenture
    • 12.4.2.1. Participant's Overview
    • 12.4.2.2. Financial Performance
    • 12.4.2.3. Product Benchmarking
    • 12.4.2.4. Recent Developments/ Strategic Initiatives
  • 12.4.3. TATA Consultancy Services Limited
    • 12.4.3.1. Participant's Overview
    • 12.4.3.2. Financial Performance
    • 12.4.3.3. Product Benchmarking
    • 12.4.3.4. Recent Developments/ Strategic Initiatives
  • 12.4.4. Infosys Limited
    • 12.4.4.1. Participant's Overview
    • 12.4.4.2. Financial Performance
    • 12.4.4.3. Product Benchmarking
    • 12.4.4.4. Recent Developments/ Strategic Initiatives
  • 12.4.5. Wipro
    • 12.4.5.1. Participant's Overview
    • 12.4.5.2. Financial Performance
    • 12.4.5.3. Product Benchmarking
    • 12.4.5.4. Recent Developments/ Strategic Initiatives
  • 12.4.6. Capgemini
    • 12.4.6.1. Participant's Overview
    • 12.4.6.2. Financial Performance
    • 12.4.6.3. Product Benchmarking
    • 12.4.6.4. Recent Developments/ Strategic Initiatives
  • 12.4.7. Cognizant
    • 12.4.7.1. Participant's Overview
    • 12.4.7.2. Financial Performance
    • 12.4.7.3. Product Benchmarking
    • 12.4.7.4. Recent Developments/ Strategic Initiatives
  • 12.4.8. Cisco Systems, Inc.
    • 12.4.8.1. Participant's Overview
    • 12.4.8.2. Financial Performance
    • 12.4.8.3. Product Benchmarking
    • 12.4.8.4. Recent Developments/ Strategic Initiatives
  • 12.4.9. HCL Technologies Limited
    • 12.4.9.1. Participant's Overview
    • 12.4.9.2. Financial Performance
    • 12.4.9.3. Product Benchmarking
    • 12.4.9.4. Recent Developments/ Strategic Initiatives
  • 12.4.10. DXC Technology Company
    • 12.4.10.1. Participant's Overview
    • 12.4.10.2. Financial Performance
    • 12.4.10.3. Product Benchmarking
    • 12.4.10.4. Recent Developments/ Strategic Initiatives
  • 12.4.11. Microsoft
    • 12.4.11.1. Participant's Overview
    • 12.4.11.2. Financial Performance
    • 12.4.11.3. Product Benchmarking
    • 12.4.11.4. Recent Developments/ Strategic Initiatives