オムニチャネルリテールソリューションの市場規模、シェア、動向分析レポート：オファリング別、ソリューション別、サービス別、デプロイメント別、チャネル別、エンドユーザー別、地域別、セグメント予測、2022年～2030年

オムニチャネルリテールソリューションの市場成長と動向

Grand View Research, Inc.の最新レポートによると、オムニチャネルリテールソリューションの世界市場規模は、2030年までに179億2000万米ドルに達し、予測期間中に13.6%のCAGRを記録すると予測されています。オムニチャネルリテールソリューション業界は、主にeコマース分野の成長、オムニチャネル小売の導入、オンラインショッピングへの嗜好の増加によって牽引されています。

小売業者は、より便利なオンラインショッピングを体験してもらうために、既存の複数の販売チャネルを統合するために多額の投資を行っており、市場の成長を加速させています。その結果、Alibaba Group Holding LimitedやAmazon.com Inc.などのeコマース企業はオムニチャネル・プラットフォームの改善に注力し、小売オムニチャネルコマースプラットフォーム市場の成長に拍車をかけているのです。

世界のオンライン販売は、スマートフォンの普及とインターネット普及率の上昇により、急速に拡大しています。それは世界のオムニチャネル市場の成長に直接的な影響を与えます。エリクソン・モビリティ・レポート2019によると、5Gは2025年までに世界人口の最大65.0％をカバーすると予想されています。さらに、5Gの採用は、堅牢な接続性やその他のエンハンスドアプリケーションが追加されるため、5G対応デバイスのリリースに影響されます。このように、5Gネットワークの出現とスマートフォンの普及は、市場の成長を促進すると予想されます。

複数の小売業者が、モバイルアプリやウェブサイト、その他QRベースのデジタルストアなど、さまざまなオムニチャネルプラットフォームを管理するために、市場をリードするソリューションを採用しています。例えば、2020年5月、大手デジタルコマースプラットフォームのShopifyは、オンラインストアを改善するために、「今すぐ購入、後で支払う」オプションや柔軟な地域配送など、様々なオムニチャネルリテールソリューションを導入しました。

また、ShopifyはMeta Platforms, Inc.（旧Facebook, Inc.）と連携し、中小規模の小売業者を支援するために最適化されたビジネスオペレーションを構築しています。したがって、市場関係者によるオムニチャネル・ソリューションの開拓が進んでいることが、予測期間中のオムニチャネルリテールソリューション市場の成長を促進すると予想されます。

COVID-19では、多くの人が初めてオンラインショッピングを始めたため、eコマースへの消費者の依存度が大幅に上昇しました。多くの人が初めてオンラインショッピングを利用するようになったためです。しかし、世界の大流行により、消費者はオンラインとオフラインの両方のチャネルを同時に利用するようになり、非接触型配送、クリック＆コレクト、その他さまざまなフルフィルメント・オプションを利用するようになりました。このように、COVID-19は世界のオムニチャネル市場にプラスの影響を及ぼしています。

オムニチャネルリテールソリューション市場レポートハイライト

2021年の市場は、ソリューションセグメントが支配的でした。この優位性は、世界中でオムニチャネルリテールソリューションの需要が高まっていることに起因しています。また、オンラインや店舗に限定せず、複数のチャネルで存在感を示そうとする小売業者の増加が、同分野の成長を促進すると予測されます。

アナリティクス分野は、予測期間中、最も高い成長率を示すと予想されています。アナリティクスを利用することで、加盟店は顧客の行動をより深く理解することができます。また、オムニチャネルデータ分析により、特定の商品の動向やパターンを予測することができるため、同分野の成長を後押しするものと思われます。

マネージドサービス分野は、予測期間中に最も速い成長を遂げると予測されています。オムニチャネルの小売業者の増加に伴い、それらのチャネルを効率的に管理するニーズも高まっています。

クラウドサービスは、柔軟性があり、販売店のコストを削減できるため、予測期間中に最も成長が見込まれる分野です。また、クラウドベースのプラットフォームは拡張性が高いことから、同分野の成長も見込まれます。

オンライン宅配サービス分野は、予測期間中に最も急速な成長を遂げると予想されます。モバイルからの注文という利便性が、オンライン宅配サービスの多くの利点の一つであり、顧客はこのようなサービスの恩恵を享受することに傾倒しています。

2021年の市場は、アパレル＆フットウェア部門が支配的でした。この成長の背景には、若い世代がライフスタイルをアップグレードするために、衣料品や履物の購入を増やしていることが挙げられます。さらに、小売業者は、消費者に最大限の利便性を提供できる、上から下へのデジタル化アプローチを急速に導入しています。例えば、顧客は現地の店舗在庫をデジタルで確認し、店頭で簡単に受け取ることができるようになり、このことがセグメントの成長に拍車をかけると予想されます。

アジア太平洋地域は、最も成長率の高い地域市場になると予想されています。この地域の小売業者は、オンラインでの成長が十分に見られるため、実店舗のネットワークを拡大する可能性は低いと思われます。その代わり、売上構成がeコマースへとシフトしているため、店舗はよりシームレスなオムニチャネル運営をサポートするためにフォーマットを更新しています。

目次

第1章 調査手法と範囲

• 調査手法
• 調査範囲と前提
• データソースのリスト

第2章 エグゼクティブサマリー

第3章 オムニチャネルリテールソリューション業界の見通し

• 市場セグメンテーションと範囲
• 市場規模と成長見通し
• オムニチャネルリテールソリューション市場-バリューチェーン分析
• オムニチャネルの小売ソリューション市場-市場力学
  • 市場促進要因分析
    • 自動ショッピングサービスの需要の高まり
    • 非接触型の小売決済方法に対する需要の高まり
    • 人工知能（AI）と機械学習（ML）における技術の進歩
  • 市場課題分析
    • データのプライバシーとセキュリティに関する懸念
• オムニチャネルリテールソリューション市場- ポーターのファイブフォース分析
• オムニチャネルリテールソリューション市場PESTEL分析

第4章 オムニチャネルリテールソリューション：提供の見通し

• オムニチャネルリテールソリューションの市場シェア、2021年
• 解決
• サービス

第5章 オムニチャネルリテールソリューション：デプロイメントの展望

• 2021年のソリューション別オムニチャネルリテールソリューション市場シェア
• 注文管理
• POS
• CRM
• 倉庫・在庫管理
• プロモーション企画
• 分析
• その他

第6章 オムニチャネルリテールソリューション：サービスの見通し

• オムニチャネルリテールソリューションのサービス別市場シェア、2021年
• マネージドサービス
• プロフェッショナルサービス

第7章 オムニチャネルリテールソリューション：展開の見通し

• オムニチャネルリテールソリューションの市場シェア、展開別、2021年
• オンプレミス
• クラウド

第8章 オムニチャネルリテールソリューション：チャネルの見通し

• チャネル別のオムニチャネルリテールソリューション市場シェア、2021年
• オンライン宅配
• 店頭受け取り
• インストアショッピング
• その他

第9章 オムニチャネルリテールソリューション：最終用途の見通し

• オムニチャネルリテールソリューション市場シェア、最終用途別、2021年
• 日用消費財
• アパレル＆フットウェア
• 家電
• ホスピタリティ
• その他

第10章 オムニチャネルリテールソリューション：地域別展望

• 2021年の地域別オムニチャネルリテールソリューション市場シェア
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
• アジア太平洋地域
  • 中国
  • インド
  • 日本
  • 韓国
• ラテンアメリカ
  • ブラジル
• MEA

第11章 競合分析

• 主要な市場参入企業別最近の動向と影響分析
• 会社の分類
• ベンダー情勢
  • 主要企業の市場シェア分析、2021年
• 企業分析ツール
  • 企業の市況分析
  • 競合ダッシュボード分析

第12章 競合情勢

• NCR Corporation
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Diebold Nixdorf AG
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Infosys Ltd.
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Toshiba Corporation
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Oracle Corporation
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• SAP SE
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• IBM Corporation
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Cognizant Technology Solutions Corp.
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Salesforce, Inc.
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ
• Infor Global Solutions, Inc.
  • 会社概要
  • 財務実績
  • 製品のベンチマーク
  • 戦略的イニシアチブ

List of Tables

• Table 1 Omni-channel retail solutions market - Industry snapshot & key buying criteria, 2017 - 2030
• Table 2 Global omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 3 Global omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 4 Global omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 5 Global omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 6 Global omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 7 Global omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 8 Global omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 9 Global omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 10 Omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 11 Omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 12 Omni-channel retail services market, 2017 - 2030 (USD Million)
• Table 13 Omni-channel retail services market, by region, 2017 - 2030 (USD Million)
• Table 14 Omni-channel retail solutions market inorder management, 2017 - 2030 (USD Million)
• Table 15 Omni-channel retail solutions market inorder management, by region, 2017 - 2030 (USD Million)
• Table 16 Omni-channel retail solutions market inpoint of sale, 2017 - 2030 (USD Million)
• Table 17 Omni-channel retail solutions market inpoint of sale, by region, 2017 - 2030 (USD Million)
• Table 18 Omni-channel retail solutions market inCRM, 2017 - 2030 (USD Million)
• Table 19 Omni-channel retail solutions market inCRM, by region, 2017 - 2030 (USD Million)
• Table 20 Omni-channel retail solutions market inwarehouse/inventory management, 2017 - 2030 (USD Million)
• Table 21 Omni-channel retail solutions market inwarehouse/inventory management, by region, 2017 - 2030 (USD Million)
• Table 22 Omni-channel retail solutions market inpromotion planning, 2017 - 2030 (USD Million)
• Table 23 Omni-channel retail solutions market inpromotion planning, by region, 2017 - 2030 (USD Million)
• Table 24 Omni-channel retail solutions market inanalytics, 2017 - 2030 (USD Million)
• Table 25 Omni-channel retail solutions market inanalytics, by region, 2017 - 2030 (USD Million)
• Table 26 Omni-channel retail solutions market inothers, 2017 - 2030 (USD Million)
• Table 27 Omni-channel retail solutions market inothers, by region, 2017 - 2030 (USD Million)
• Table 28 Managed services in omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 29 Managed services in omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 30 Professional services in omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 31 Professional services in omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 32 On-premise omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 33 On-premise omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 34 Cloud omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 35 Cloud omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 36 Online home delivery omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 37 Online home delivery omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 38 In-store pickup omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 39 In-store pickup omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 40 In-store shopping omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 41 In-store shopping omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 42 Others omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 43 Others omni-channel retail solutions market, by region, 2017 - 2030 (USD Million)
• Table 44 Omni-channel retail solutions market inFMCG, 2017 - 2030 (USD Million)
• Table 45 Omni-channel retail solutions market inFMCG, by region, 2017 - 2030 (USD Million)
• Table 46 Omni-channel retail solutions market inapparel & footwear, 2017 - 2030 (USD Million)
• Table 47 Omni-channel retail solutions market inapparel & footwear, by region, 2017 - 2030 (USD Million)
• Table 48 Omni-channel retail solutions market inconsumer electronics, 2017 - 2030 (USD Million)
• Table 49 Omni-channel retail solutions market inconsumer electronics, by region, 2017 - 2030 (USD Million)
• Table 50 Omni-channel retail solutions market inhospitality, 2017 - 2030 (USD Million)
• Table 51 Omni-channel retail solutions market inhospitality, by region, 2017 - 2030 (USD Million)
• Table 52 Omni-channel retail solutions market by others, 2017 - 2030 (USD Million)
• Table 53 Omni-channel retail solutions market by others, by region, 2017 - 2030 (USD Million)
• Table 54 North America omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 55 North America omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 56 North America omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 57 North America omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 58 North America omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 59 North America omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 60 North America omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 61 U.S omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 62 U.S omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 63 U.S omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 64 U.S omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 65 U.S omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 66 U.S omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 67 U.S omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 68 Canada omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 69 Canada omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 70 Canada omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 71 Canada omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 72 Canada omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 73 Canada omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 74 Canada omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 75 Europe omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 76 Europe omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 77 Europe omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 78 Europe omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 79 Europe omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 80 Europe omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 81 Europe omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 82 U.K omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 83 U.K omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 84 U.K omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 85 U.K omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 86 U.K omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 87 U.K omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 88 U.K omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 89 Germany omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 90 Germany omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 91 Germany omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 92 Germany omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 93 Germany omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 94 Germany omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 95 Germany omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 96 France omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 97 France omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 98 France omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 99 France omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 100 France omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 101 France omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 102 France omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 103 Asia Pacific omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 104 Asia Pacific omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 105 Asia Pacific omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 106 Asia Pacific omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 107 Asia Pacific omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 108 Asia Pacific omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 109 Asia Pacific omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 110 China omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 111 China omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 112 China omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 113 China omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 114 China omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 115 China omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 116 China omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 117 Japan omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 118 Japan omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 119 Japan omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 120 Japan omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 121 Japan omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 122 Japan omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 123 Japan omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 124 India omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 125 India omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 126 India omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 127 India omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 128 India omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 129 India omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 130 India omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 131 South Korea omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 132 South Korea omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 133 South Korea omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 134 South Korea omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 135 South Korea omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 136 South Korea omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 137 South Korea omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 138 Latin America omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 139 Latin America omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 140 Latin America omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 141 Latin America omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 142 Latin America omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 143 Latin America omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 144 Latin America omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 145 Brazil omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 146 Brazil omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 147 Brazil omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 148 Brazil omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 149 Brazil omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 150 Brazil omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 151 Brazil omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)
• Table 152 MEA omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Table 153 MEA omni-channel retail solutions market, by offering, 2017 - 2030 (USD Million)
• Table 154 MEA omni-channel retail solutions market, by solution, 2017 - 2030 (USD Million)
• Table 155 MEA omni-channel retail solutions market, by services, 2017 - 2030 (USD Million)
• Table 156 MEA omni-channel retail solutions market, by deployment, 2017 - 2030 (USD Million)
• Table 157 MEA omni-channel retail solutions market, by channel, 2017 - 2030 (USD Million)
• Table 159 MEA omni-channel retail solutions market, by end-use, 2017 - 2030 (USD Million)

List of Figures

• Fig. 1 Market segmentation and scope
• Fig. 2 Global omni-channel retail solutions market, 2017 - 2030 (USD Million)
• Fig. 3 Omni-channel retail solutions market - Value chain analysis
• Fig. 4 Omni-channel retail solutions market - Market dynamics
• Fig. 5 Omni-channel retail solutions market - Key market driver impact
• Fig. 6 Omni-channel retail solutions market - Key market challenge impact
• Fig. 7 Key opportunities prioritized
• Fig. 8 Omni-channel retail solutions market - Porter's five forces analysis
• Fig. 9 Omni-channel retail solutions market - Company market share analysis, 2021
• Fig. 10 Omni-channel retail solutions market - PESTEL analysis
• Fig. 11 Omni-channel retail solutions market, by offering, 2021
• Fig. 12 Omni-channel retail solutions market, by solution, 2021
• Fig. 13 Omni-channel retail solutions market, by services, 2021
• Fig. 14 Omni-channel retail solutions market, by deployment, 2021
• Fig. 15 Omni-channel retail solutions market, by channel, 2021
• Fig. 16 Omni-channel retail solutions market, by end-use, 2021
• Fig. 17 Omni-channel retail solutions market, by region, 2021
• Fig. 18 Omni-channel retail solutions market - Regional takeaways
• Fig. 19 North America omni-channel retail solutions market - Key takeaways
• Fig. 20 Europe omni-channel retail solutions market - Key takeaways
• Fig. 21 Asia Pacific omni-channel retail solutions market - Key takeaways
• Fig. 22 Latin America omni-channel retail solutions market - Key takeaways
• Fig. 23 MEA omni-channel retail solutions market - Key takeaways

Omni-channel Retail Solutions Market Growth & Trends:

The global omni-channel retail solutions market size is expected to reach USD 17.92 billion by 2030, registering a CAGR of 13.6% during the forecast period, according to a new report by Grand View Research, Inc. The omni-channel retail solution industry is primarily driven by the growth of e-commerce sectors, the introduction of omnichannel retailing, and the increasing preference for online shopping.

Retailers are investing heavily to integrate multiple established sales channels for a more convenient online shopping experience, accelerating market growth. Consequently, e-commerce players like Alibaba Group Holding Limited and Amazon.com Inc. are focusing on improving their omni-channel platforms, fueling the growth of the retail omni-channel commerce platform market.

Global online sales are expanding rapidly due to the widespread use of smartphones and rising internet penetration worldwide. It has a direct impact on the growth of the global omni-channel market. 5G is expected to cover up to 65.0% of the worldwide population by 2025, as per the Ericsson Mobility Report 2019. Moreover, the adoption of 5G is impacted by the release of 5G compatible devices, as it adds robust connectivity and other enchased applications. Thus, the emergence of the 5G network and the proliferation of smartphones are anticipated to fuel market growth.

Several retailers are adopting market-leading solutions to manage various omnichannel platforms such as mobile apps, websites, and other QR-based digital stores. For instance, in May 2020, Shopify, a leading digital commerce platform, introduced a range of omnichannel retail solutions to improve its online store, including the "buy now, pay later" option and flexible local delivery.

Shopify is also collaborated with Meta Platforms, Inc. (Formerly known as Facebook, Inc.) to create optimized business operations to assist small-to-medium-sized retailers. Hence, the rising development of omni-channel solutions by the market players is expected to propel the omni-channel retail solutions market growth during the forecast period.

Consumer dependence on e-commerce has increased significantly during COVID-19, as many people began online shopping for the first time. With few available alternatives during the widespread lockdowns, e-commerce instantly became a go-to means for shop-needy customers worldwide. However, the global pandemic has dramatically increased consumers' use of both online and offline channels concurrently, whether for contactless delivery, click-and-collect, or a variety of other fulfillment options. Thus, COVID-19 has positively impacted the global omni-channel market.

Omni-channel Retail Solutions Market Report Highlights:

• The solution segment dominated the market in 2021. The dominance can be attributed to the rising demand for omni-channel retail solutions across the globe. Moreover, an increasing number of retailers attempting to establish a presence across multiple channels rather than limiting themselves to online or store formats is anticipated to fuel the growth of the segment

• The analytics segment is anticipated to grow at the fastest rate throughout the forecast period. Analytics enables merchants to get a better insight into customer behavior. Furthermore, omni-channel data analytics can predict the trends and patterns for a particular product, which is expected to support segment growth

• The managed services segment is predicted to witness the fastest growth during the projection period. With the rising number of omni-channel retailers, the need to efficiently manage those channels is also increasing

• The cloud segment is anticipated to be the fastest-growing segment during the forecast period as it enables flexibility and also reduces costs for the merchants. Moreover, increasing demand for cloud-based platforms, owing to their scalability, is predicted to augment the segment growth

• The online home delivery segment is expected to witness the fastest growth during the forecast period. The convenience of ordering from mobile is one of the many advantages of online home delivery, and customers are inclined toward reaping the benefits of such services

• The apparel & footwear segment dominated the market in 2021. The growth can be attributed to the increasing purchase of clothes and footwear by the young generation to upgrade their lifestyle. Moreover, retailers are rapidly implementing the top to bottom digitalization approach, which can offer the utmost convenience to consumers. For instance, customers can now see the local store inventory digitally and perform simple in-store pickup, which is expected to fuel the segment growth

• The Asia Pacific is anticipated to emerge as the fastest-growing regional market. Retailers in the region are seeing enough growth online that they are unlikely to expand their physical networks. Instead, as the sales mix shifts further toward e-commerce, stores are updating their format to support a more seamless omni-channel operation

Table of Content

Chapter 1 Methodology and Scope

• 1.1. Research Methodology
• 1.2. Research Scope and Assumptions
• 1.3. List of Data Sources

Chapter 2 Executive Summary

• 2.1. Omni-channel Retail Solutions Market - Industry Snapshot & Key Buying Criteria, 2017 - 2030
• 2.2. Global Omni-channel Retail Solutions market, 2017 - 2030
  • 2.2.1. Global omni-channel retail solutions market, by region, 2017 - 2030
  • 2.2.2. Global omni-channel retail solutions market, by offering, 2017 - 2030
  • 2.2.3. Global omni-channel retail solutions market, by solution, 2017 - 2030
  • 2.2.4. Global omni-channel retail solutions market, by service, 2017 - 2030
  • 2.2.5. Global omni-channel retail solutions market, by deployment, 2017 - 2030
  • 2.2.6. Global omni-channel retail solutions market, by channel, 2017 - 2030
  • 2.2.7. Global omni-channel retail solutions market, by end-use, 2017 - 2030

Chapter 3 Omni-channel Retail Solutions Industry Outlook

• 3.1. Market Segmentation and Scope
• 3.2. Market Size and Growth Prospects
• 3.3. Omni-channel Retail Solutions Market - Value Chain Analysis
• 3.4. Omni-channel Retail Solutions Market - Market Dynamics
  • 3.4.1. Market driver analysis
    • 3.4.1.1. Growing demand for automated shopping services
    • 3.4.1.2. Growing demand for contactless retail payment methods
    • 3.4.1.3. Technological advancements in Artificial Intelligence (AI) and Machine Learning (ML)
  • 3.4.2. Market challenge analysis
    • 3.4.2.1. Data privacy and security concerns
• 3.5. Omni-channel Retail Solutions Market - Porter's Five Forces Analysis
• 3.6. Omni-channel Retail Solutions Market - PESTEL Analysis

Chapter 4 Omni-channel Retail SolutionsOffering Outlook

• 4.1. Omni-channel Retail Solutions Market Share By Offering, 2021
• 4.2. Solution
  • 4.2.1. Omni-channel retail solutions market, 2017 - 2030
• 4.3. Services
  • 4.3.1. Omni-channel retail services market, 2017 - 2030

Chapter 5 Omni-channel Retail Solutions Outlook

• 5.1. Omni-Channel Retail Solutions Market Share By Solutions, 2021
• 5.2. Order Management
  • 5.2.1. Omni-channel retail solutions market in order management, 2017 - 2030
• 5.3. Point of Sale
  • 5.3.1. Omni-channel retail solutions market in point of sale, 2017 - 2030
• 5.4. CRM
  • 5.4.1. Omni-channel retail solutions market in CRM, 2017 - 2030
• 5.5. Warehouse/inventory management
  • 5.5.1. Omni-channel retail solutions market in warehouse/inventory management, 2017 - 2030
• 5.6. Promotion Planning
  • 5.6.1. Omni-channel retail solutions market in promotion planning, 2017 - 2030
• 5.7. Analytics
  • 5.7.1. Omni-channel retail solutions market in analytics, 2017 - 2030
• 5.8. Others
  • 5.8.1. Omni-channel retail solutions market in others, 2017 - 2030

Chapter 6 Omni-channel Retail Solutions Services Outlook

• 6.1. Omni-channel Retail Solutions Market Share By Services, 2021
• 6.2. Managed Services
  • 6.2.1. Managed services in omni-channel retail solutions market, 2017 - 2030
• 6.3. Professional Services
  • 6.3.1. Professional services in omni-channel retail solutions market, 2017 - 2030

Chapter 7 Omni-channel Retail SolutionsDeployment Outlook

• 7.1. Omni-channel Retail Solutions Market Share By Deployment, 2021
• 7.2. On-Premise
  • 7.2.1. On-premise omni-channel retail solutions market, 2017 - 2030
• 7.3. Cloud
  • 7.3.1. Cloud omni-channel retail solutions market, 2017 - 2030

Chapter 8 Omni-channel Retail SolutionsChannel Outlook

• 8.1. Omni-channel Retail Solutions Market Share By Channel, 2021
• 8.2. Online Home Delivery
  • 8.2.1. Online home delivery omni-channel retail solutions market, 2017 - 2030
• 8.3. In-store Pickup
  • 8.3.1. In-store pickup omni-channel retail solutions market, 2017 - 2030
• 8.4. In-storeShopping
  • 8.4.1. In-store shopping omni-channel retail solutions market, 2017 - 2030
• 8.5. Others
  • 8.5.1. Others omni-channel retail solutions market, 2017 - 2030

Chapter 9 Omni-channel Retail SolutionsEndUse Outlook

• 9.1. Omni-channel Retail Solutions market Share By End Use, 2021
• 9.2. FMCG
  • 9.2.1. Omni-channel retail solutions market in FMCG, 2017 - 2030
• 9.3. Apparel & Footwear
  • 9.3.1. Omni-channel retail solutions market in apparel & footwear, 2017 - 2030
• 9.4. Consumer Electronics
  • 9.4.1. Omni-channel retail solutions market in consumer electronics, 2017 - 2030
• 9.5. Hospitality
  • 9.5.1. Omni-channel retail solutions market in hospitality, 2017 - 2030
• 9.6. Others
  • 9.6.1. Omni-channel retail solutions market in others, 2017 - 2030

Chapter 10 Omni-channel Retail Solutions Regional Outlook

• 10.1. Omni-channel Retail Solutions Market Share By Region, 2021
• 10.2. North America
  • 10.2.1. North America omni-channel retail solutions market, 2017 - 2030
  • 10.2.2. North America omni-channel retail solutions market, by offering, 2017 - 2030
  • 10.2.3. North America omni-channel retail solutions market, by solution, 2017 - 2030
  • 10.2.4. North America omni-channel retail solutions market, by servicess, 2017 - 2030
  • 10.2.5. North America omni-channel retail solutions market, by deployment, 2017 - 2030
  • 10.2.6. North America omni-channel retail solutions market, by channel, 2017 - 2030
  • 10.2.7. North America omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.2.8. U.S.
    • 10.2.8.1. U.S. omni-channel retail solutions market, 2017 - 2030
    • 10.2.8.2. U.S. omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.2.8.3. U.S. omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.2.8.4. U.S. omni-channel retail solutions market, by services, 2017 - 2030
    • 10.2.8.5. U.S. omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.2.8.6. U.S. omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.2.8.7. U.S. omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.2.9. Canada
    • 10.2.9.1. Canadaomni-channel retail solutions market, 2017 - 2030
    • 10.2.9.2. Canadaomni-channel retail solutions market, by offering, 2017 - 2030
    • 10.2.9.3. Canadaomni-channel retail solutions market, by solution, 2017 - 2030
    • 10.2.9.4. Canadaomni-channel retail solutions market, by services, 2017 - 2030
    • 10.2.9.5. Canadaomni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.2.9.6. Canadaomni-channel retail solutions market, by channel, 2017 - 2030
    • 10.2.9.7. Canadaomni-channel retail solutions market, by end-use, 2017 - 2030
• 10.3. Europe
  • 10.3.1. Europeomni-channel retail solutions market, 2017 - 2030
  • 10.3.2. Europeomni-channel retail solutions market, by offering, 2017 - 2030
  • 10.3.3. Europeomni-channel retail solutions market, by solution, 2017 - 2030
  • 10.3.4. Europeomni-channel retail solutions market, by services, 2017 - 2030
  • 10.3.5. Europeomni-channel retail solutions market, by deployment, 2017 - 2030
  • 10.3.6. Europeomni-channel retail solutions market, by channel, 2017 - 2030
  • 10.3.7. Europeomni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.3.8. U.K.
    • 10.3.8.1. U.K.omni-channel retail solutions market, 2017 - 2030
    • 10.3.8.2. U.K.omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.3.8.3. U.K.omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.3.8.4. U.K.omni-channel retail solutions market, by services, 2017 - 2030
    • 10.3.8.5. U.K.omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.3.8.6. U.K.omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.3.8.7. U.K.omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.3.9. Germany
    • 10.3.9.1. Germany omni-channel retail solutions market, 2017 - 2030
    • 10.3.9.2. Germany omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.3.9.3. Germany omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.3.9.4. Germany omni-channel retail solutions market, by services, 2017 - 2030
    • 10.3.9.5. Germany omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.3.9.6. Germany omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.3.9.7. Germany omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.3.10. France
    • 10.3.10.1. France omni-channel retail solutions market, 2017 - 2030
    • 10.3.10.2. France omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.3.10.3. France omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.3.10.4. France omni-channel retail solutions market, by services, 2017 - 2030
    • 10.3.10.5. France omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.3.10.6. France omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.3.10.7. France omni-channel retail solutions market, by end-use, 2017 - 2030
• 10.4. Asia Pacific
  • 10.4.1. Asia Pacific omni-channel retail solutions market, 2017 - 2030
  • 10.4.2. Asia Pacific omni-channel retail solutions market, by offering, 2017 - 2030
  • 10.4.3. Asia Pacific omni-channel retail solutions market, by solution, 2017 - 2030
  • 10.4.4. Asia Pacific omni-channel retail solutions market, by services, 2017 - 2030
  • 10.4.5. Asia Pacific omni-channel retail solutions market, by deployment, 2017 - 2030
  • 10.4.6. Asia Pacific omni-channel retail solutions market, by channel, 2017 - 2030
  • 10.4.7. Asia Pacific omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.4.8. China
    • 10.4.8.1. China omni-channel retail solutions market, 2017 - 2030
    • 10.4.8.2. China omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.4.8.3. China omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.4.8.4. China omni-channel retail solutions market, by services, 2017 - 2030
    • 10.4.8.5. China omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.4.8.6. China omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.4.8.7. China omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.4.9. India
    • 10.4.9.1. India omni-channel retail solutions market, 2017 - 2030
    • 10.4.9.2. India omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.4.9.3. India omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.4.9.4. India omni-channel retail solutions market, by services, 2017 - 2030
    • 10.4.9.5. India omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.4.9.6. India omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.4.9.7. India omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.4.10. Japan
    • 10.4.10.1. Japan omni-channel retail solutions market, 2017 - 2030
    • 10.4.10.2. Japan omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.4.10.3. Japan omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.4.10.4. Japan omni-channel retail solutions market, by services, 2017 - 2030
    • 10.4.10.5. Japan omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.4.10.6. Japan omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.4.10.7. Japan omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.4.11. South Korea
    • 10.4.11.1. South Korea omni-channel retail solutions market, 2017 - 2030
    • 10.4.11.2. South Korea omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.4.11.3. South Korea omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.4.11.4. South Korea omni-channel retail solutions market, by services, 2017 - 2030
    • 10.4.11.5. South Korea omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.4.11.6. South Korea omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.4.11.7. South Korea omni-channel retail solutions market, by end-use, 2017 - 2030
• 10.5. Latin America
  • 10.5.1. Latin America omni-channel retail solutions market, 2017 - 2030
  • 10.5.2. Latin America omni-channel retail solutions market, by offering, 2017 - 2030
  • 10.5.3. Latin America omni-channel retail solutions market, by solution, 2017 - 2030
  • 10.5.4. Latin America omni-channel retail solutions market, by services, 2017 - 2030
  • 10.5.5. Latin America omni-channel retail solutions market, by deployment, 2017 - 2030
  • 10.5.6. Latin America omni-channel retail solutions market, by channel, 2017 - 2030
  • 10.5.7. Latin America omni-channel retail solutions market, by end-use, 2017 - 2030
  • 10.5.8. Brazil
    • 10.5.8.1. Brazil omni-channel retail solutions market, 2017 - 2030
    • 10.5.8.2. Brazil omni-channel retail solutions market, by offering, 2017 - 2030
    • 10.5.8.3. Brazil omni-channel retail solutions market, by solution, 2017 - 2030
    • 10.5.8.4. Brazil omni-channel retail solutions market, by services, 2017 - 2030
    • 10.5.8.5. Brazil omni-channel retail solutions market, by deployment, 2017 - 2030
    • 10.5.8.6. Brazil omni-channel retail solutions market, by channel, 2017 - 2030
    • 10.5.8.7. Brazil omni-channel retail solutions market, by end-use, 2017 - 2030
• 10.6. MEA
  • 10.6.1. MEA omni-channel retail solutions market, 2017 - 2030
  • 10.6.2. MEA omni-channel retail solutions market, by offering, 2017 - 2030
  • 10.6.3. MEA omni-channel retail solutions market, by solution, 2017 - 2030
  • 10.6.4. MEA omni-channel retail solutions market, by services, 2017 - 2030
  • 10.6.5. MEA omni-channel retail solutions market, by deployment, 2017 - 2030
  • 10.6.6. MEA omni-channel retail solutions market, by channel, 2017 - 2030
  • 10.6.7. MEA omni-channel retail solutions market, by end-use, 2017 - 2030

Chapter 11 Competitive Analysis

• 11.1. Recent Developments and Impact Analysis, by Key Market Participants
• 11.2. Company Categorization
• 11.3. Vendor Landscape
  • 11.3.1. Key company market share analysis, 2021
• 11.4. Company Analysis Tools
  • 11.4.1. Company market position analysis
  • 11.4.2. Competitive dashboard analysis

Chapter 12 Competitive Landscape

• 12.1. NCR Corporation
  • 12.1.1. Company overview
  • 12.1.2. Financial performance
  • 12.1.3. Product benchmarking
  • 12.1.4. Strategic initiatives
• 12.2. Diebold Nixdorf AG
  • 12.2.1. Company overview
  • 12.2.2. Financial performance
  • 12.2.3. Product benchmarking
  • 12.2.4. Strategic initiatives
• 12.3. Infosys Ltd.
  • 12.3.1. Company overview
  • 12.3.2. Financial performance
  • 12.3.3. Product benchmarking
  • 12.3.4. Strategic initiatives
• 12.4. Toshiba Corporation
  • 12.4.1. Company overview
  • 12.4.2. Financial performance
  • 12.4.3. Product benchmarking
  • 12.4.4. Strategic initiatives
• 12.5. Oracle Corporation
  • 12.5.1. Company overview
  • 12.5.2. Financial performance
  • 12.5.3. Product benchmarking
  • 12.5.4. Strategic initiatives
• 12.6. SAP SE
  • 12.6.1. Company overview
  • 12.6.2. Financial performance
  • 12.6.3. Product benchmarking
  • 12.6.4. Strategic initiatives
• 12.7. IBM Corporation
  • 12.7.1. Company overview
  • 12.7.2. Financial performance
  • 12.7.3. Product benchmarking
  • 12.7.4. Strategic initiatives
• 12.8. Cognizant Technology Solutions Corp.
  • 12.8.1. Company overview
  • 12.8.2. Financial performance
  • 12.8.3. Product benchmarking
  • 12.8.4. Strategic initiatives
• 12.9. Salesforce, Inc.
  • 12.9.1. Company overview
  • 12.9.2. Financial performance
  • 12.9.3. Product benchmarking
  • 12.9.4. Strategic initiatives
• 12.10. Infor Global Solutions, Inc.
  • 12.10.1. Company overview
  • 12.10.2. Financial performance
  • 12.10.3. Product benchmarking
  • 12.10.4. Strategic initiatives