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ビジネスプロセスアウトソーシングの市場規模、シェア、動向分析レポート：サービスタイプ別（顧客サービス、財務・会計）、最終用途別（IT・通信、BFSI）、地域別、セグメント別予測、2023年～2030年

Business Process Outsourcing Market Size, Share & Trends Analysis Report By Service Type (Customer Services, Finance & Accounting), By End-use (IT & Telecommunication, BFSI), By Region, And Segment Forecasts, 2023 - 2030
出版日: | 発行: Grand View Research | ページ情報: 英文 142 Pages | 納期: 2～10営業日

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ビジネスプロセスアウトソーシングの市場規模、シェア、動向分析レポート：サービスタイプ別（顧客サービス、財務・会計）、最終用途別（IT・通信、BFSI）、地域別、セグメント別予測、2023年～2030年
出版日: 2022年12月29日
発行: Grand View Research
ページ情報: 英文 142 Pages
納期: 2～10営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

ビジネスプロセスアウトソーシング市場の成長と動向

Grand View Research, Inc.の最新調査によると、ビジネスプロセスアウトソーシングの世界市場規模は2030年までに5252億米ドルに達し、2023年から2030年までCAGR9.4％で拡大すると予測されています。人材、BFSI、IT・通信業界におけるアウトソーシングサービスの需要増加や、企業が自社のコアコンピタンスに集中する傾向の高まりといった要因が、ビジネスプロセスアウトソーシング（BPO）市場を牽引すると予想されます。また、パーソナライズされた消費者体験やスマートなセルフサービスといった次世代サービスの進化、マルチチャネル・コミュニケーションに対する消費者のニーズの高まりが、予測期間中に市場に機会をもたらすと予想されます。

過去10年間、ビジネスプロセスアウトソーシング業界は、コスト削減や柔軟性の向上など、ビジネスプロセスアウトソーシング・サービスが提供するメリットにより、著しい成長を遂げてきました。世界のサービス産業は、情報通信技術の進歩に伴い、ダイナミックな変化を遂げています。ビジネス・プロセスのアウトソーシングにより、企業は業務をニアショアやオフショアにシフトすることでコストを削減し、低コストでダイナミックな人材プールを活用してビジネス要件を満たすことができるようになります。また、BPO分野では、クラウドベースのサービス、人工知能、ロボットによるプロセスオートメーションの採用が進んでおり、予測期間中の市場成長に有利に働くと考えられています。オンライン・インタラクション、クロスチャネル・キャンペーン、オムニチャネル・コミュニケーションは、顧客エンゲージメント・プロセスの改善において極めて重要な役割を果たすと予想されます。

COVID-19の大流行がBPO業界に悪影響を及ぼしました。ロックダウンや渡航制限の度合いが異なるため、サプライチェーンに大きな混乱が生じ、多くの企業が遠隔地での作業を余儀なくされました。BPO企業では、データセキュリティの問題や、従業員宅の管理不足やインフラの不備による生産性の低下などの問題に直面しました。また、遠隔地からの通話録音や、従業員情報の顧客流出などの問題も発生しています。

ビジネスプロセスアウトソーシング市場のレポートハイライト

サービスタイプ別では、2022年に顧客サービスセグメントが市場を独占しました。また、オフラインとオンラインの両方の技術サポートを必要とするサービスセンターの需要が世界中で高まっていることから、同セグメントは予測期間中も市場を独占すると予測される

世界のIT・通信セクターの着実な成長に伴い、同セグメントは2022年にかなりの収益シェアを獲得しました。世界のIT企業の増加や急速な工業化により、同分野は予測期間中、安定したペースで成長すると予測されています。

アジア太平洋地域は、予測期間中に健全なCAGRを達成すると予想されます。この成長は、インドなどの新興諸国政府がインフラ整備に多額の投資を行っていることに起因しています。

COVID-19により、市場で事業を展開する主要企業や第三者サービスプロバイダーは、労働条件の変化への対応に課題を抱えていました。しかし、BPO組織が単一機能から多機能に移行し、特定の場所でのリスク影響を低減しているため、今後数年間は有利な市場であると予想されます。

目次

第1章 調査手法と範囲

  • 調査手法のセグメンテーションと範囲
  • 情報調達
    • 購入したデータベース
    • GVRの内部データベース
    • 二次情報と第三者の視点
    • 1次調査
  • 情報分析
    • データ分析モデル
  • 市場形成とデータ可視化
  • データの検証と公開

第2章 エグゼクティブサマリー

第3章 ビジネスプロセスアウトソーシング市場の変数、動向、範囲

  • 業界バリューチェーン分析
  • 市場力学
    • 市場促進要因分析
    • 市場抑制・課題分析
    • 市場機会分析
  • 浸透と成長の見通しのマッピング（重要な機会の優先順位付け）
  • ビジネス環境分析ツール
    • 業界分析- ポーターのファイブフォース分析
    • PEST分析
  • COVID-19影響分析

第4章 ビジネスプロセスアウトソーシング市場サービスタイプの展望

  • ビジネスプロセスアウトソーシングのサービスタイプ別市場シェア、2022年および2030年（10億米ドル）
  • 財務会計
  • 人事
  • KPO
  • 調達とサプライチェーン
  • 顧客サービス
  • その他

第5章 ビジネスプロセスアウトソーシング市場の最終用途の見通し

  • ビジネスプロセスアウトソーシングの市場シェア、最終用途別、2022年および2030年（10億米ドル）
  • BFSI
  • ヘルスケア
  • 製造業
  • IT &電気通信
  • 小売り
  • その他

第6章 ビジネスプロセスアウトソーシング市場：地域の見通し

  • ビジネスプロセスアウトソーシング市場シェア、2022年および2030年（10億米ドル）
  • 北米
    • 米国
    • カナダ
  • 欧州
    • 英国
    • ドイツ
    • フランス
    • その他欧州
  • アジア太平洋地域
    • 中国
    • インド
    • 日本
    • その他アジア太平洋地域
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他ラテンアメリカ
  • 中東とアフリカ

第7章 競合情勢

  • Accenture
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • Amdocs
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • Capgemini
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • CBRE
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • HCL Technologies Limited
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • Infosys Limited（Infosys BPM）
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • NCR Corporation
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の動向第一J
  • SODEXO
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • TTEC
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
  • Wipro
    • 会社概要
    • 財務実績
    • 製品のベンチマーク
    • 最近の開発
図表

List of Tables

  • Table 1 List of Abbreviation
  • Table 2 Global business process outsourcing market, 2018 - 2030 (USD Billion)
  • Table 3 Global business process outsourcing market, by region, 2018 - 2030 (USD Billion)
  • Table 4 Global business process outsourcing market, by service type, 2018 - 2030 (USD Billion)
  • Table 5 Global business process outsourcing market, by end-use, 2018 - 2030 (USD Billion)
  • Table 6 Global financing & accounting market by region, 2018 - 2030 (USD Billion)
  • Table 7 Global human resource market by region, 2018 - 2030 (USD Billion)
  • Table 8 Global KPO market by region, 2018 - 2030 (USD Billion)
  • Table 9 Global procurement and supply chain market by region, 2018 - 2030 (USD Billion)
  • Table 10 Global customer service market by region, 2018 - 2030 (USD Billion)
  • Table 11 Global others market by region, 2018 - 2030 (USD Billion)
  • Table 12 Global BFSI market by region, 2018 - 2030 (USD Billion)
  • Table 13 Global healthcare market by region, 2018 - 2030 (USD Billion)
  • Table 14 Global manufacturing market by region, 2018 - 2030 (USD Billion)
  • Table 15 Global IT & Telecommunications market by region, 2018 - 2030 (USD Billion)
  • Table 16 Global retail market by region, 2018 - 2030 (USD Billion)
  • Table 17 Global others market by region, 2018 - 2030 (USD Billion)
  • Table 18 North America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 19 North America business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 20 U.S. business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 21 U.S. business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 22 Canada business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 23 Canada business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 24 Europe business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 25 Europe business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 26 Germany business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 27 Germany business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 28 U.K. business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 29 U.K. business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 30 Asia Pacific business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 31 Asia Pacific business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 32 China business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 33 China business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 34 India business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 35 India business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 36 Japan business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 37 Japan business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 38 Latin America business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 39 Latin America business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 40 Brazil business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 41 Brazil business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 42 Mexico business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 43 Mexico business process outsourcing market, by end-use 2018 - 2030 (USD Billion)
  • Table 44 Middle East & Africa business process outsourcing market, by service type 2018 - 2030 (USD Billion)
  • Table 45 Middle East & Africa business process outsourcing market, by end-use 2018 - 2030 (USD Billion)

List of Figures

  • Fig. 1 Business process outsourcing market segmentation
  • Fig. 2 Methodology
  • Fig. 3 Primary Research Pattern
  • Fig. 4 Information analysis
  • Fig. 5 Data Analysis Model
  • Fig. 6 Data Validation & Publishing
  • Fig. 7 Business process outsourcing: Market Snapshot
  • Fig. 8 Business process outsourcing Market Penetration and Growth Prospects Mapping
  • Fig. 9 Business process outsourcing market: Value chain analysis
  • Fig. 10 Market driver analysis
  • Fig. 11 Market restraint analysis
  • Fig. 12 Market challenge analysis
  • Fig. 13 Business process outsourcing market: Porter's five forces analysis
  • Fig. 14 Business process outsourcing market: PEST analysis
  • Fig. 15 Business process outsourcing market analysis: Service Type segment analysis
  • Fig. 16 Business process outsourcing market analysis: End-Use segment analysis
目次
Product Code: GVR-2-68038-484-0

Business Process Outsourcing Market Growth & Trends:

The global business process outsourcing market size is anticipated to reach USD 525.2 billion by 2030 and expand at a CAGR of 9.4% from 2023 to 2030, according to a new study by Grand View Research, Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the Business Process Outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.

Over the last decade, the business process outsourcing industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology industry. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth over the forecast period. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.

The COVID-19 pandemic adversely affected the BPO industry. Varying degrees of lockdowns and travel restrictions significantly led to disruptions in the supply chain, forcing many enterprises to work remotely. BPO companies faced challenges such as data security and lowered productivity due to a lack of supervision or inadequate infrastructure at employees' homes. Other issues included difficulties encountered while recording calls from remote work locations and the exposure of employee data to clients.

Business Process Outsourcing Market Report Highlights:

  • In terms of service type, the customer services segment dominated the market in 2022. The segment is also predicted to dominate the market over the forecast period owing to the increasing demand for service centers across the globe that need both offline and online technical support
  • With the steady growth of the global IT & telecommunication sector, the segment captured a sizeable revenue share in 2022. The segment is anticipated to grow at a steady pace over the forecast period owing to a rise in the number of IT companies and rapid industrialization globally
  • The Asia Pacific regional market is expected to attain a healthy CAGR over the forecast period. This growth can be attributed to the significant investments in infrastructure development by governments of developing countries such as India
  • Due to COVID-19, major players operating in the market and third-party service providers faced issues coping with changing work conditions. However, with the switch of BPO organizations from single-function operations to multi-functional to decrease the risk impact at any particular location, the market is expected to have lucrative opportunities in the forthcoming years

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Methodology Segmentation & Scope
  • 1.2. Information procurement
    • 1.2.1. Purchased database
    • 1.2.2. GVR's internal database
    • 1.2.3. Secondary sources & third-party perspectives
    • 1.2.4. Primary research
  • 1.3. Information analysis
    • 1.3.1. Data analysis models
  • 1.4. Market formulation & data visualization
  • 1.5. Data validation & publishing

Chapter 2. Executive Summary

  • 2.1. Business Process Outsourcing Market - Industry Snapshot & Key Buying Criteria, 2018 - 2030

Chapter 3. Business Process Outsourcing Market Variables, Trends & Scope

  • 3.1. Market Size and Growth Prospects, 2018 - 2030
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Driver Analysis
    • 3.3.2. Market Restraint/Challenge Analysis
    • 3.3.3. Market Opportunity Analysis
  • 3.4. Penetration & Growth Prospect Mapping (Key Opportunities Prioritized)
  • 3.5. Business Environment Analysis Tools
    • 3.5.1. Industry Analysis - Porter's Five Forces Analysis
    • 3.5.2. PEST Analysis
  • 3.6. COVID-19 Impact Analysis

Chapter 4. Business Process Outsourcing Market Service Type Outlook

  • 4.1. Business Process Outsourcing Market Share by Service Type, 2022 & 2030 (USD Billion)
  • 4.2. Finance & Accounting
    • 4.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 4.2.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 4.3. Human Resource
    • 4.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 4.3.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 4.4. KPO
    • 4.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 4.4.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 4.5. Procurement & Supply Chain
    • 4.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 4.5.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 4.6. Customer Services
    • 4.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 4.6.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 4.7. Others
    • 4.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 4.7.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)

Chapter 5. Business Process Outsourcing Market End-Use Outlook

  • 5.1. Business Process Outsourcing Market Share by End-Use, 2022 & 2030 (USD Billion)
  • 5.2. BFSI
    • 5.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 5.2.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 5.3. Healthcare
    • 5.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 5.3.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 5.4. Manufacturing
    • 5.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 5.4.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 5.5. IT & Telecommunications
    • 5.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 5.5.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 5.6. Retail
    • 5.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 5.6.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)
  • 5.7. Others
    • 5.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 5.7.2. Market estimates and forecast by region, 2018 - 2030 (USD Billion)

Chapter 6. Business Process Outsourcing Market: Regional Outlook

  • 6.1. Business Process Outsourcing Market Share by Region, 2022 & 2030 (USD Billion)
  • 6.2. North America
    • 6.2.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 6.2.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
    • 6.2.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.2.4. U.S.
      • 6.2.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.2.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.2.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.2.5. Canada
      • 6.2.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.2.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.2.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
  • 6.3. Europe
    • 6.3.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 6.3.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
    • 6.3.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.3.4. U.K.
      • 6.3.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.3.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.3.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.3.5. Germany
      • 6.3.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.3.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.3.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.3.6. France
      • 6.3.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.3.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.3.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.3.7. Rest of Europe
      • 6.3.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.3.7.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.3.7.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
  • 6.4. Asia Pacific
    • 6.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 6.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
    • 6.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.4.4. China
      • 6.4.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.4.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.4.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.4.5. India
      • 6.4.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.4.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.4.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.4.6. Japan
      • 6.4.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.4.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.4.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.4.7. Rest of Asia Pacific
      • 6.4.7.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.4.7.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.4.7.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
  • 6.5. Latin America
    • 6.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 6.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
    • 6.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.5.4. Brazil
      • 6.5.4.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.5.4.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.5.4.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.5.5. Mexico
      • 6.5.5.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.5.5.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.5.5.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
    • 6.5.6. Rest of Latin America
      • 6.5.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
      • 6.5.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
      • 6.5.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)
  • 6.6. Middle East & Africa
    • 6.6.1. Market estimates and forecast, 2018 - 2030 (USD Billion)
    • 6.6.2. Market estimates and forecast by service type, 2018 - 2030 (USD Billion)
    • 6.6.3. Market estimates and forecast by end-use, 2018 - 2030 (USD Billion)

Chapter 7. Competitive Landscape

  • 7.1. Accenture
    • 7.1.1. Company overview
    • 7.1.2. Financial performance
    • 7.1.3. Product benchmarking
    • 7.1.4. Recent developments
  • 7.2. Amdocs
    • 7.2.1. Company overview
    • 7.2.2. Financial performance
    • 7.2.3. Product benchmarking
    • 7.2.4. Recent developments
  • 7.3. Capgemini
    • 7.3.1. Company overview
    • 7.3.2. Financial performance
    • 7.3.3. Product benchmarking
    • 7.3.4. Recent developments
  • 7.4. CBRE
    • 7.4.1. Company overview
    • 7.4.2. Financial performance
    • 7.4.3. Product benchmarking
    • 7.4.4. Recent developments
  • 7.5. HCL Technologies Limited
    • 7.5.1. Company overview
    • 7.5.2. Financial performance
    • 7.5.3. Product benchmarking
    • 7.5.4. Recent developments
  • 7.6. Infosys Limited (Infosys BPM)
    • 7.6.1. Company overview
    • 7.6.2. Financial performance
    • 7.6.3. Product benchmarking
    • 7.6.4. Recent developments
  • 7.7. NCR Corporation
    • 7.7.1. Company overview
    • 7.7.2. Financial performance
    • 7.7.3. Product benchmarking
    • 7.7.4. Recent developmentsDaiichi J
  • 7.8. SODEXO
    • 7.8.1. Company overview
    • 7.8.2. Financial performance
    • 7.8.3. Product benchmarking
    • 7.8.4. Recent developments
  • 7.9. TTEC
    • 7.9.1. Company overview
    • 7.9.2. Financial performance
    • 7.9.3. Product benchmarking
    • 7.9.4. Recent developments
  • 7.10. Wipro
    • 7.10.1. Company overview
    • 7.10.2. Financial performance
    • 7.10.3. Product benchmarking
    • 7.10.4. Recent developments