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販売・マーケティングBPO（ビジネスプロセスアウトソーシング）の世界市場規模調査：タイプ別、最終用途別、地域別予測、2022-2032年

Global Sales and Marketing Business Process Outsourcing Market Size study, by Type (Sales, Marketing) by End-use (BFSI, Healthcare, Manufacturing, IT & Telecommunication, Retail, Others) and Regional Forecasts 2022-2032

出版日
ページ情報
英文 200 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=148.90円
販売・マーケティングBPO（ビジネスプロセスアウトソーシング）の世界市場規模調査：タイプ別、最終用途別、地域別予測、2022-2032年
出版日: 2024年06月25日
発行: Bizwit Research & Consulting LLP
ページ情報: 英文 200 Pages
納期: 2～3営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界の販売・マーケティングBPO（ビジネスプロセスアウトソーシング）市場の2023年の市場規模は約313億4,000万米ドルで、予測期間2024～2032年には9.4%以上の成長率が見込まれています。

販売・マーケティングBPOは、リードジェネレーション、カスタマーサービス、マーケティングキャンペーン、市場調査、ブランディング、テレマーケティングなどの業務を外部のサービスプロバイダーに依頼するものです。このアプローチには、コスト削減、専門知識の利用、拡張性、中核事業活動への集中強化といったメリットがあります。セールス＆マーケティングBPOは、業務を最適化し、顧客エンゲージメントを向上させ、ビジネスの成長をサポートします。分析および洞察への傾倒が世界中で高まっていることが、世界の販売・マーケティングBPO市場の大幅な成長を支える主要動向となっています。データ主導の意思決定は、販売・マーケティングにおける世界の動向です。BPOプロバイダーは、高度な分析とビジネスインテリジェンスツールを統合し、顧客行動、市場動向、キャンペーン効果に関する実用的な洞察を提供しています。

販売・マーケティングプロセスをアウトソーシングすることで、企業は運用コストを大幅に削減できます。BPOプロバイダーは通常、確立されたシステムとトレーニングを受けた人材を擁しているため、BPOを活用することで、企業は従業員の給与、トレーニング、インフラ、テクノロジーへの投資を節約できます。BPOプロバイダーは多くの場合、販売・マーケティングに関する専門的な知識や経験を持っています。また、顧客関係管理（CRM）システム、マーケティングオートメーションプラットフォーム、データ分析など、多くの企業が社内で導入したり、効果的に活用したりできないような高度なツールやテクノロジーを利用しています。さらに、BPOサービスには拡張性と柔軟性があるため、企業は雇用やレイオフのような複雑な作業を行うことなく、市場の需要に応じて販売・マーケティング活動を調整することができます。BPO企業が高度なツールを使って顧客の行動や嗜好を把握することで、より効果的なマーケティング戦略が可能になります。世界的なリーチと市場拡大は、BPOプロバイダーの現地市場に関する知識とプレゼンスによって促進され、企業の新規地域進出を支援します。サービス・レベル・アグリーメント（SLA）や主要業績評価指標（KPI）を通じてパフォーマンス測定とアカウンタビリティが確保され、アウトソーシングされた活動がビジネス目標と整合します。デジタルマーケティングの台頭や、AIやビッグデータ分析などの技術的進歩は、より効率的で的を絞ったマーケティングを可能にし、専門的なBPOサービスの需要をさらに押し上げています。しかし、データセキュリティとプライバシーに関する懸念、透明性と管理の欠如が、2024年から2032年の予測期間における市場成長を阻害すると予想されます。

販売・マーケティングBPOの世界市場調査において考慮した主要地域は、アジア太平洋地域、北米、欧州、ラテンアメリカ、その他の地域です。2023年には、北米が収益面で市場を独占していました。この地域には、Amdocs、CBRE Group Inc.、NCR Corporation、TTEC Holdings, Inc.などの有名企業があります。また、メキシコは多数のBPO企業を抱え、費用対効果の高い労働力と米国との時差の恩恵を受け、コールセンターなどのサービスを求める米国企業にとって魅力的な進出先となっています。こうした要因が、この地域市場の成長を後押ししています。一方、アジア太平洋地域の市場は予測期間中に最も速い速度で成長すると予想されています。インドやフィリピンなどの経済圏は、ビジネスプロセスのアウトソーシング先として注目されています。この成長を後押ししている主な要因としては、費用対効果の高い労働力の確保、膨大な人材プール、英語を話す人材の多さなどが挙げられます。さらに、BPO企業の誘致に向けた地域政府の積極的な取り組みも、業界の拡大に大きく貢献しています。

目次

第1章 世界の販売・マーケティングBPO市場の定義と調査前提条件

  • 調査目的
  • 市場の定義
  • 調査前提条件
    • 包含と除外
    • 制限事項
    • 供給サイドの分析
      • 入手可能性
      • インフラ
      • 規制環境
      • 市場競争
      • 経済性（消費者の視点）
    • 需要サイド分析
      • 規制の枠組み
      • 技術の進歩
      • 環境への配慮
      • 消費者の意識と受容
  • 調査手法
  • 調査対象年
  • 通貨換算レート

第2章 エグゼクティブサマリー

  • 販売・マーケティングBPOの世界市場規模・予測（2022年～2032年）
  • 地域別概要
  • セグメント別概要
    • タイプ別
    • 最終用途別
  • 主要動向
  • 景気後退の影響
  • アナリストの結論・提言

第3章 販売・マーケティングBPOの世界市場力学

  • 市場促進要因
  • 市場の課題
  • 市場機会

第4章 販売・マーケティングBPOの世界市場：産業分析

  • ポーターのファイブフォースモデル
    • 供給企業の交渉力
    • 買い手の交渉力
    • 新規参入業者の脅威
    • 代替品の脅威
    • 競争企業間の敵対関係
    • ポーターのファイブフォースモデルへの未来的アプローチ
    • ポーターのファイブフォースの影響分析
  • PESTEL分析
    • 政治的
    • 経済
    • 社会
    • 技術
    • 環境
    • 法律
  • 主な投資機会
  • 主要成功戦略
  • 破壊的動向
  • 業界専門家の視点
  • アナリストの結論・提言

第5章 販売・マーケティングBPOの世界市場規模・予測：タイプ別、2022-2032年

  • 販売
  • マーケティング

第6章 販売・マーケティングBPOの世界市場規模・予測：最終用途別、2022-2032年

  • BFSI
  • ヘルスケア
  • 製造
  • IT・通信
  • 小売
  • その他

第7章 販売・マーケティングBPOの世界市場規模・予測：地域別、2022-2032年

  • 北米の販売・マーケティングBPO市場
    • 米国の販売・マーケティングBPO市場
    • カナダの販売・マーケティングBPO市場
  • 欧州の販売・マーケティングBPO市場
    • 英国の販売・マーケティングBPO市場
    • ドイツの販売・マーケティングBPO市場
    • フランスの販売・マーケティングBPO市場
    • スペインの販売・マーケティングBPO市場
    • イタリアの販売・マーケティングBPO市場
    • その他欧州の販売・マーケティングBPO市場
  • アジア太平洋の販売・マーケティングBPO市場
    • 中国の販売・マーケティングBPO市場
    • インドの販売・マーケティングBPO市場
    • 日本の販売・マーケティングBPO市場
    • オーストラリアの販売・マーケティングBPO市場
    • 韓国の販売・マーケティングBPO市場
    • その他アジア太平洋の販売・マーケティングBPO市場
  • ラテンアメリカの販売・マーケティングBPO市場
    • ブラジルの販売・マーケティングBPO市場
    • メキシコの販売・マーケティングBPO市場
    • その他ラテンアメリカの販売・マーケティングBPO市場
  • 中東・アフリカの販売・マーケティングBPO市場
    • サウジアラビアの販売・マーケティングBPO市場
    • 南アフリカの販売・マーケティングBPO市場
    • その他中東・アフリカの販売・マーケティングBPO市場

第8章 競合情報

  • 主要企業のSWOT分析
  • 主要市場戦略
  • 企業プロファイル
    • Accenture Plc
      • 主要情報
      • 概要
      • 財務（データの入手可能性によります）
      • 製品概要
      • 市場戦略
    • Capgemini SE
    • Teleperformance SE
    • TTEC Holdings, Inc
    • Wirpo Limited
    • Enshored LLC
    • Genpact Limited
    • Infosys Limited
    • MERCHANTS SA（PTY）LTD
    • NCR Corporation

第9章 調査プロセス

図表

LIST OF TABLES

  • TABLE 1. Global Sales And Marketing Business Process Outsourcing Market, report scope
  • TABLE 2. Global Sales And Marketing Business Process Outsourcing Market estimates & forecasts by Region 2022-2032 (USD Billion)
  • TABLE 3. Global Sales And Marketing Business Process Outsourcing Market estimates & forecasts by Type 2022-2032 (USD Billion)
  • TABLE 4. Global Sales And Marketing Business Process Outsourcing Market estimates & forecasts by End-use 2022-2032 (USD Billion)
  • TABLE 5. Global Sales And Marketing Business Process Outsourcing Market by segment, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 6. Global Sales And Marketing Business Process Outsourcing Market by region, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 7. Global Sales And Marketing Business Process Outsourcing Market by segment, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 8. Global Sales And Marketing Business Process Outsourcing Market by region, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 9. Global Sales And Marketing Business Process Outsourcing Market by segment, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 10. Global Sales And Marketing Business Process Outsourcing Market by region, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 11. Global Sales And Marketing Business Process Outsourcing Market by segment, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 12. Global Sales And Marketing Business Process Outsourcing Market by region, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 13. Global Sales And Marketing Business Process Outsourcing Market by segment, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 14. Global Sales And Marketing Business Process Outsourcing Market by region, estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 15. U.S. Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 16. U.S. Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 17. U.S. Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 18. Canada Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 19. Canada Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 20. Canada Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 21. UK Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 22. UK Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 23. UK Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 24. Germany Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 25. Germany Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 26. Germany Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 27. France Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 28. France Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 29. France Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 30. Italy Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 31. Italy Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 32. Italy Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 33. Spain Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 34. Spain Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 35. Spain Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 36. RoE Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 37. RoE Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 38. RoE Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 39. China Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 40. China Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 41. China Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 42. India Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 43. India Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 44. India Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 45. Japan Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 46. Japan Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 47. Japan Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 48. Australia Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 49. Australia Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 50. Australia Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 51. South Korea Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 52. South Korea Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 53. South Korea Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 54.
  • TABLE 55. RoAPAC Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 56. RoAPAC Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 57. RoAPAC Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 58. Brazil Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 59. Brazil Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 60. Brazil Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 61. Mexico Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 62. Mexico Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 63. Mexico Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 64. RoLA Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 65. RoLA Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 66. RoLA Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 67. Saudi Arabia Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 68. Saudi Arabia Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 69. Saudi Arabia Sales And Marketing Business Process Outsourcing Market estimates & forecasts, 2022-2032 (USD Billion)
  • TABLE 70. South Africa Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 71.
  • TABLE 72. South Africa Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 73. South Africa Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 74. RoMEA Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 75. RoMEA Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 76. RoMEA Sales And Marketing Business Process Outsourcing Market estimates & forecasts by segment 2022-2032 (USD Billion)
  • TABLE 77. List of secondary sources, used in the study of Global Sales And Marketing Business Process Outsourcing Market.
  • TABLE 78. List of primary sources, used in the study of Global Sales And Marketing Business Process Outsourcing Market.
  • TABLE 79. Years considered for the study.
  • TABLE 80. Exchange rates considered.

LIST OF FIGURES

  • FIG 1. Global Sales And Marketing Business Process Outsourcing Market, research methodology
  • FIG 2. Global Sales And Marketing Business Process Outsourcing Market, market estimation techniques
  • FIG 3. Global market size estimates & forecast methods.
  • FIG 4. Global Sales And Marketing Business Process Outsourcing Market, key trends 2023
  • FIG 5. Global Sales And Marketing Business Process Outsourcing Market, growth prospects 2022-2032
  • FIG 6. Global Sales And Marketing Business Process Outsourcing Market, porters 5 force model
  • FIG 7. Global Sales And Marketing Business Process Outsourcing Market, pestel analysis
  • FIG 8. Global Sales And Marketing Business Process Outsourcing Market, value chain analysis
  • FIG 9. Global Sales And Marketing Business Process Outsourcing Market by segment, 2022 & 2032 (USD Billion)
  • FIG 10. Global Sales And Marketing Business Process Outsourcing Market by segment, 2022 & 2032 (USD Billion)
  • FIG 11. Global Sales And Marketing Business Process Outsourcing Market by segment, 2022 & 2032 (USD Billion)
  • FIG 12. Global Sales And Marketing Business Process Outsourcing Market by segment, 2022 & 2032 (USD Billion)
  • FIG 13. Global Sales And Marketing Business Process Outsourcing Market by segment, 2022 & 2032 (USD Billion)
  • FIG 14. Global Sales And Marketing Business Process Outsourcing Market, regional snapshot 2022 & 2032
  • FIG 15. North America Sales And Marketing Business Process Outsourcing Market 2022 & 2032 (USD Billion)
  • FIG 16. Europe Sales And Marketing Business Process Outsourcing Market 2022 & 2032 (USD Billion)
  • FIG 17. Asia pacific Sales And Marketing Business Process Outsourcing Market 2022 & 2032 (USD Billion)
  • FIG 18. Latin America Sales And Marketing Business Process Outsourcing Market 2022 & 2032 (USD Billion)
  • FIG 19. Middle East & Africa Sales And Marketing Business Process Outsourcing Market 2022 & 2032 (USD Billion)
  • FIG 20. Global Sales And Marketing Business Process Outsourcing Market, company market share analysis (2023)
目次

Global Sales and Marketing Business Process Outsourcing Market is valued approximately USD 31.34 billion in 2023 and is anticipated to grow with a growth rate of more than 9.4% over the forecast period 2024-2032. Sales and Marketing Business Process Outsourcing (BPO) involves hiring external service providers to handle tasks such as lead generation, customer service, marketing campaigns, market research, branding, and telemarketing. This approach offers benefits such as cost savings, access to specialized expertise, scalability, and enhanced focus on core business activities. Sales and Marketing BPO optimize operations, improve customer engagement and support business growth. The growing inclination towards analytics and insights across the globe is a key trend supporting the growth of the Global Sales And Marketing Business Process Outsourcing Market at a substantial rate. Data-driven decision-making is a global trend in sales and marketing. BPO providers integrate advanced analytics and business intelligence tools to provide actionable insights into customer behavior, market trends, and campaign effectiveness.

Outsourcing sales and marketing processes allows companies to reduce operational costs significantly. By leveraging BPO, businesses save on employee salaries, training, infrastructure, and technology investments, as BPO providers typically have established systems and trained personnel in place. BPO providers often have specialized knowledge and experience in sales and marketing. They use advanced tools and technologies, such as customer relationship management (CRM) systems, marketing automation platforms, and data analytics, which many companies might not afford or effectively utilize in-house. Furthermore, BPO services provide scalability and flexibility, allowing businesses to adjust their sales and marketing activities in response to market demands without the complexities of hiring or layoffs. Enhanced customer engagement is another benefit, as BPO firms use sophisticated tools to understand customer behavior and preferences, leading to more effective marketing strategies. Global reach and market expansion are facilitated by BPO providers' local market knowledge and presence, aiding companies in entering new regions. Performance measurement and accountability are ensured through service level agreements (SLAs) and key performance indicators (KPIs), aligning outsourced activities with business goals. The rise of digital marketing and technological advancements, such as AI and big data analytics, further drive the demand for specialized BPO services, enabling more efficient and targeted marketing. However, data security and privacy concerns and a lack of transparency and control is expected to impede market growth over the projected period of 2024-2032.

The key regions considered for the global Sales and Marketing Business Process Outsourcing Market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. In 2023, North America was the dominating market in terms of revenue. The region boasts several notable companies such as Amdocs, CBRE Group Inc., NCR Corporation, and TTEC Holdings, Inc. Additionally, Mexico hosts numerous BPO firms, benefiting from cost-effective labor and a time zone alignment with the U.S., making it an attractive destination for U.S.-based companies seeking services like call centers. These factors collectively contribute to the growth of the regional market. Whereas, the market in Asia Pacific is expected to grow at the fastest rate over the forecast period. Economies such as India and the Philippines are prime destinations for outsourcing business processes. Key factors fueling this growth include the availability of cost-effective labor, a vast talent pool, and a significant number of English speakers. Furthermore, proactive efforts by regional governments to attract BPO companies have contributed significantly to industry expansion.

Major market player included in this report are:

  • Accenture Plc
  • Capgemini SE
  • Teleperformance SE
  • TTEC Holdings, Inc
  • Wirpo Limited
  • Enshored LLC
  • Genpact Limited
  • Infosys Limited
  • MERCHANTS SA (PTY) LTD
  • NCR Corporation

The detailed segments and sub-segment of the market are explained below:

By Type

  • Sales
  • Marketing

By End-use

  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • ROE
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • RoAPAC
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • Saudi Arabia
  • South Africa
  • RoMEA

Years considered for the study are as follows:

  • Historical year - 2022
  • Base year - 2023
  • Forecast period - 2024 to 2032

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2022 to 2032.
  • Annualized revenues and regional level analysis for each market segment.
  • Detailed analysis of geographical landscape with Country level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of competitive structure of the market.
  • Demand side and supply side analysis of the market.

Table of Contents

Chapter 1. Global Sales And Marketing Business Process Outsourcing Market Definition and Research Assumptions

  • 1.1. Research Objective
  • 1.2. Market Definition
  • 1.3. Research Assumptions
    • 1.3.1. Inclusion & Exclusion
    • 1.3.2. Limitations
    • 1.3.3. Supply Side Analysis
      • 1.3.3.1. Availability
      • 1.3.3.2. Infrastructure
      • 1.3.3.3. Regulatory Environment
      • 1.3.3.4. Market Competition
      • 1.3.3.5. Economic Viability (Consumer's Perspective)
    • 1.3.4. Demand Side Analysis
      • 1.3.4.1. Regulatory frameworks
      • 1.3.4.2. Technological Advancements
      • 1.3.4.3. Environmental Considerations
      • 1.3.4.4. Consumer Awareness & Acceptance
  • 1.4. Estimation Methodology
  • 1.5. Years Considered for the Study
  • 1.6. Currency Conversion Rates

Chapter 2. Executive Summary

  • 2.1. Global Sales And Marketing Business Process Outsourcing Market Size & Forecast (2022- 2032)
  • 2.2. Regional Summary
  • 2.3. Segmental Summary
    • 2.3.1. By Type
    • 2.3.2. By End-use
  • 2.4. Key Trends
  • 2.5. Recession Impact
  • 2.6. Analyst Recommendation & Conclusion

Chapter 3. Global Sales And Marketing Business Process Outsourcing Market Dynamics

  • 3.1. Market Drivers
  • 3.2. Market Challenges
  • 3.3. Market Opportunities

Chapter 4. Global Sales And Marketing Business Process Outsourcing Market: Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model
    • 4.1.7. Porter's 5 Force Impact Analysis
  • 4.2. PESTEL Analysis
    • 4.2.1. Political
    • 4.2.2. Economic
    • 4.2.3. Social
    • 4.2.4. Technological
    • 4.2.5. Environmental
    • 4.2.6. Legal
  • 4.3. Top investment opportunity
  • 4.4. Top winning strategies
  • 4.5. Disruptive Trends
  • 4.6. Industry Expert Perspective
  • 4.7. Analyst Recommendation & Conclusion

Chapter 5. Global Sales And Marketing Business Process Outsourcing Market Size & Forecasts by Type 2022-2032

  • 5.1. Sales
  • 5.2. Marketing

Chapter 6. Global Sales And Marketing Business Process Outsourcing Market Size & Forecasts by End-use 2022-2032

  • 6.1. BFSI
  • 6.2. Healthcare
  • 6.3. Manufacturing
  • 6.4. IT & Telecommunication
  • 6.5. Retail
  • 6.6. Others

Chapter 7. Global Sales And Marketing Business Process Outsourcing Market Size & Forecasts by Region 2022-2032

  • 7.1. North America Sales And Marketing Business Process Outsourcing Market
    • 7.1.1. U.S. Sales And Marketing Business Process Outsourcing Market
      • 7.1.1.1. Type breakdown size & forecasts, 2022-2032
      • 7.1.1.2. End-use breakdown size & forecasts, 2022-2032
    • 7.1.2. Canada Sales And Marketing Business Process Outsourcing Market
  • 7.2. Europe Sales And Marketing Business Process Outsourcing Market
    • 7.2.1. U.K. Sales And Marketing Business Process Outsourcing Market
    • 7.2.2. Germany Sales And Marketing Business Process Outsourcing Market
    • 7.2.3. France Sales And Marketing Business Process Outsourcing Market
    • 7.2.4. Spain Sales And Marketing Business Process Outsourcing Market
    • 7.2.5. Italy Sales And Marketing Business Process Outsourcing Market
    • 7.2.6. Rest of Europe Sales And Marketing Business Process Outsourcing Market
  • 7.3. Asia-Pacific Sales And Marketing Business Process Outsourcing Market
    • 7.3.1. China Sales And Marketing Business Process Outsourcing Market
    • 7.3.2. India Sales And Marketing Business Process Outsourcing Market
    • 7.3.3. Japan Sales And Marketing Business Process Outsourcing Market
    • 7.3.4. Australia Sales And Marketing Business Process Outsourcing Market
    • 7.3.5. South Korea Sales And Marketing Business Process Outsourcing Market
    • 7.3.6. Rest of Asia Pacific Sales And Marketing Business Process Outsourcing Market
  • 7.4. Latin America Sales And Marketing Business Process Outsourcing Market
    • 7.4.1. Brazil Sales And Marketing Business Process Outsourcing Market
    • 7.4.2. Mexico Sales And Marketing Business Process Outsourcing Market
    • 7.4.3. Rest of Latin America Sales And Marketing Business Process Outsourcing Market
  • 7.5. Middle East & Africa Sales And Marketing Business Process Outsourcing Market
    • 7.5.1. Saudi Arabia Sales And Marketing Business Process Outsourcing Market
    • 7.5.2. South Africa Sales And Marketing Business Process Outsourcing Market
    • 7.5.3. Rest of Middle East & Africa Sales And Marketing Business Process Outsourcing Market

Chapter 8. Competitive Intelligence

  • 8.1. Key Company SWOT Analysis
  • 8.2. Top Market Strategies
  • 8.3. Company Profiles
    • 8.3.1. Accenture Plc
      • 8.3.1.1. Key Information
      • 8.3.1.2. Overview
      • 8.3.1.3. Financial (Subject to Data Availability)
      • 8.3.1.4. Product Summary
      • 8.3.1.5. Market Strategies
    • 8.3.2. Capgemini SE
    • 8.3.3. Teleperformance SE
    • 8.3.4. TTEC Holdings, Inc
    • 8.3.5. Wirpo Limited
    • 8.3.6. Enshored LLC
    • 8.3.7. Genpact Limited
    • 8.3.8. Infosys Limited
    • 8.3.9. MERCHANTS SA (PTY) LTD
    • 8.3.10. NCR Corporation

Chapter 9. Research Process

  • 9.1. Research Process
    • 9.1.1. Data Mining
    • 9.1.2. Analysis
    • 9.1.3. Market Estimation
    • 9.1.4. Validation
    • 9.1.5. Publishing
  • 9.2. Research Attributes