サンプル依頼リスト カート
  • English
  • Korean
  • Traditional Chinese
  • Simplified Chinese
デフォルト表紙
市場調査レポート
商品コード
1266488

音声分析市場：オファリング別、企業規模別、用途別、業界別：2021年～2031年の世界の機会分析と産業予測

Speech Analytics Market By Offering, By Enterprise Size, By Application, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031
出版日: | 発行: Allied Market Research | ページ情報: 英文 141 Pages | 納期: 2～3営業日

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=157.90円
音声分析市場：オファリング別、企業規模別、用途別、業界別：2021年～2031年の世界の機会分析と産業予測
出版日: 2023年02月01日
発行: Allied Market Research
ページ情報: 英文 141 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

音声分析は、人工知能と自然言語処理を使用して、リアルタイムまたは録音された音声データから消費者との対話を解釈し分析するシステムです（NLP）。

コンタクトセンターの管理者は、一般的に音声解析を活用して、顧客との対話中に頻繁に使用される用語を特定し、トップコンタクト 促進要因を理解することができます。シームレスな顧客体験を実現するために、購入者の意図を特定することで、企業が行動リマーケティングキャンペーンを構築するのを支援します。顧客体験全体を向上させるために、新入社員を教育し、問い合わせに迅速に対応できるようにします。さらに、企業はこれらのAI駆動型音声分析技術を活用することができ、音声分析市場の拡大に向けて魅力的な可能性を生み出しています。

小売業やeコマース分野での利用の増加や、モバイル金融アプリにおける音声認証分析ソリューションのニーズの高まりから、音声分析市場は予測期間中に大きく上昇すると予想されます。さらに、BPO業界における音声分析ソリューションの需要急増が、市場拡大の原動力となっています。しかし、市場の成長を阻害する主な問題は、データのプライバシーとセキュリティに関する懸念、およびセキュリティの不備や情報漏えいにつながる複雑なデータエコシステムです。逆に、人工知能（AI）や機械学習（ML）をベースとした技術の利用が、予測期間中の音声分析市場の拡大を促進すると予測されています。

世界の音声分析市場調査は、オファリング、企業規模、アプリケーション、業界別、地域別に分類されています。オファリングに基づくと、市場はソリューションとサービスに二分されます。企業規模に基づくと、大企業と中小企業（SMEs）になります。業界別では、銀行・金融サービス・保険（BFSI）、IT・通信、メディア・エンターテインメント、小売・eコマース、政府・防衛、その他に分類されます。地域別では、北米（米国、カナダ）、欧州（ドイツ、イタリア、フランス、スペイン、英国、その他欧州地域）、アジア太平洋（中国、日本、インド、オーストラリア、韓国、アジア太平洋地域）、LAMEA（中南米、中東・アフリカ）で音声分析市場の動向を分析しています。市場で活動する主な企業は、Avaya Inc.、Amazon Web Services, Inc.、Call Miner、Genesys Telecommunications Laboratories, Inc.、Gnani Innovations Private Limited.、Google Inc.（Google Cloud）、LivePerson、Inc、Micro Focus International PLC、NICE Systems Ltd.、Verint System Inc.です。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 市場の概要

  • 市場の定義と範囲
  • 主な調査結果
    • トップインパクトファクター
    • トップインベストメントポケット
  • ポーターのファイブフォース分析
    • 供給企業の適度な交渉力
    • 買い手の交渉力の高さ
    • 代替品の中程度の脅威
    • 新規参入者の中程度の脅威
    • ライバルの強さが高い
  • 市場力学
    • 促進要因
      • モバイル金融アプリケーションにおける音声認証分析ソリューションの需要拡大
      • 小売・eコマース分野での活用の拡大
      • BPO分野での音声分析ソリューションの需要拡大
    • 抑制要因
      • データのプライバシーやセキュリティに関する懸念
      • 複雑なデータエコシステム別セキュリティ侵害や情報漏洩の発生
    • 機会
      • 消費者洞察を実現するための人工知能（AI）および機械学習（ML）をベースとした技術の活用
  • COVID-19市場への影響度分析

第4章 音声分析市場：提供製品別

  • 概要
    • 市場規模・予測
  • ソリューション
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • サービス内容
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第5章 音声分析市場：企業規模別

  • 概要
    • 市場規模・予測
  • 大企業
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 中小企業
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第6章 音声分析市場：用途別

  • 概要
    • 市場規模・予測
  • 顧客体験管理
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 通話の監視と要約
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • エージェントのパフォーマンス監視
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 販売およびマーケティング管理
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • その他
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第7章 音声分析市場：業界別

  • 概要
    • 市場規模・予測
  • BFSI
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • IT・テレコム
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • メディア・エンターテインメント
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 小売・eコマース
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • 政府・国防
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析
  • その他
    • 主な市場動向、成長要因、機会について
    • 市場規模・予測：地域別
    • 市場シェア分析：国別分析

第8章 音声分析市場：地域別

  • 概要
    • 市場規模・予測：地域別
  • 北米
    • 主な動向と機会
    • 市場規模・予測：オファリング別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：用途別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • 米国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • カナダ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
  • 欧州
    • 主な動向と機会
    • 市場規模・予測：オファリング別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：用途別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • ドイツ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • イタリア
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • フランス
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • スペイン
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • 英国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • その他欧州
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
  • アジア太平洋地域
    • 主な動向と機会
    • 市場規模・予測：オファリング別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：用途別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • 中国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • 日本
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • インド
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • 韓国
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • その他アジア太平洋地域
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
  • LAMEA
    • 主な動向と機会
    • 市場規模・予測：オファリング別
    • 市場規模・予測：企業規模別
    • 市場規模・予測：用途別
    • 市場規模・予測：業界別
    • 市場規模・予測：国別
      • ラテンアメリカ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • 中東
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別
      • アフリカ
      • 主な市場動向、成長要因、機会について
      • 市場規模・予測：オファリング別
      • 市場規模・予測：企業規模別
      • 市場規模・予測：用途別
      • 市場規模・予測：業界別

第9章 競合情勢

  • イントロダクション
  • 主要成功戦略
  • 主要10社の製品マッピング
  • 競合ダッシュボード
  • 競合ヒートマップ
  • トップ企業のポジショニング、2021年

第10章 企業プロファイル

  • Avaya Inc.
  • Amazon Web Services, Inc.
  • CallMiner
  • Genesys Telecommunications Laboratories, Inc.
  • Gnani Innovations Private Limited.
  • Google LLC
  • LivePerson, Inc.
  • Micro Focus
  • NICE Systems Ltd.
  • Verint System Inc.
図表

LIST OF TABLES

  • TABLE 01. GLOBAL SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 02. SPEECH ANALYTICS MARKET FOR SOLUTION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 03. SPEECH ANALYTICS MARKET FOR SERVICES, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 04. GLOBAL SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 05. SPEECH ANALYTICS MARKET FOR LARGE ENTERPRISES, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 06. SPEECH ANALYTICS MARKET FOR SMES, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 07. GLOBAL SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 08. SPEECH ANALYTICS MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 09. SPEECH ANALYTICS MARKET FOR CALL MONITORING AND SUMMARIZATION, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 10. SPEECH ANALYTICS MARKET FOR AGENT PERFORMANCE MONITORING, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 11. SPEECH ANALYTICS MARKET FOR SALES AND MARKETING MANAGEMENT, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 12. SPEECH ANALYTICS MARKET FOR OTHERS, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 13. GLOBAL SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 14. SPEECH ANALYTICS MARKET FOR BFSI, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 15. SPEECH ANALYTICS MARKET FOR IT AND TELECOM, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 16. SPEECH ANALYTICS MARKET FOR MEDIA AND ENTERTAINMENT, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 17. SPEECH ANALYTICS MARKET FOR RETAIL AND ECOMMERCE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 18. SPEECH ANALYTICS MARKET FOR GOVERNMENT AND DEFENCE, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 19. SPEECH ANALYTICS MARKET FOR OTHERS, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 20. SPEECH ANALYTICS MARKET, BY REGION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 21. NORTH AMERICA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 22. NORTH AMERICA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 23. NORTH AMERICA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 24. NORTH AMERICA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 25. NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 26. U.S. SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 27. U.S. SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 28. U.S. SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 29. U.S. SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 30. CANADA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 31. CANADA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 32. CANADA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 33. CANADA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 34. EUROPE SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 35. EUROPE SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 36. EUROPE SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 37. EUROPE SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 38. EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 39. GERMANY SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 40. GERMANY SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 41. GERMANY SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 42. GERMANY SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 43. ITALY SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 44. ITALY SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 45. ITALY SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 46. ITALY SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 47. FRANCE SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 48. FRANCE SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 49. FRANCE SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 50. FRANCE SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 51. SPAIN SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 52. SPAIN SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 53. SPAIN SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 54. SPAIN SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 55. UK SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 56. UK SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 57. UK SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 58. UK SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 59. REST OF EUROPE SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 60. REST OF EUROPE SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 61. REST OF EUROPE SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 62. REST OF EUROPE SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 63. ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 64. ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 65. ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 66. ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 67. ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 68. CHINA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 69. CHINA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 70. CHINA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 71. CHINA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 72. JAPAN SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 73. JAPAN SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 74. JAPAN SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 75. JAPAN SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 76. INDIA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 77. INDIA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 78. INDIA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 79. INDIA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 80. SOUTH KOREA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 81. SOUTH KOREA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 82. SOUTH KOREA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 83. SOUTH KOREA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 84. REST OF ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 85. REST OF ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 86. REST OF ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 87. REST OF ASIA-PACIFIC SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 88. LAMEA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 89. LAMEA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 90. LAMEA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 91. LAMEA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 92. LAMEA SPEECH ANALYTICS MARKET, BY COUNTRY, 2021-2031 (REVENUE, $MILLION)
  • TABLE 93. LATIN AMERICA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 94. LATIN AMERICA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 95. LATIN AMERICA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 96. LATIN AMERICA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 97. MIDDLE EAST SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 98. MIDDLE EAST SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 99. MIDDLE EAST SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 100. MIDDLE EAST SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 101. AFRICA SPEECH ANALYTICS MARKET, BY OFFERING, 2021-2031 (REVENUE, $MILLION)
  • TABLE 102. AFRICA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021-2031 (REVENUE, $MILLION)
  • TABLE 103. AFRICA SPEECH ANALYTICS MARKET, BY APPLICATION, 2021-2031 (REVENUE, $MILLION)
  • TABLE 104. AFRICA SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021-2031 (REVENUE, $MILLION)
  • TABLE 105. AVAYA INC.: KEY EXECUTIVES
  • TABLE 106. AVAYA INC.: COMPANY SNAPSHOT
  • TABLE 107. AVAYA INC.: PRODUCT SEGMENTS
  • TABLE 108. AVAYA INC.: SERVICE SEGMENTS
  • TABLE 109. AVAYA INC.: PRODUCT PORTFOLIO
  • TABLE 110. AVAYA INC.: KEY STRATERGIES
  • TABLE 111. AMAZON WEB SERVICES, INC.: KEY EXECUTIVES
  • TABLE 112. AMAZON WEB SERVICES, INC.: COMPANY SNAPSHOT
  • TABLE 113. AMAZON WEB SERVICES, INC.: SERVICE SEGMENTS
  • TABLE 114. AMAZON WEB SERVICES, INC.: PRODUCT PORTFOLIO
  • TABLE 115. AMAZON WEB SERVICES, INC.: KEY STRATERGIES
  • TABLE 116. CALLMINER: KEY EXECUTIVES
  • TABLE 117. CALLMINER: COMPANY SNAPSHOT
  • TABLE 118. CALLMINER: SERVICE SEGMENTS
  • TABLE 119. CALLMINER: PRODUCT PORTFOLIO
  • TABLE 120. CALLMINER: KEY STRATERGIES
  • TABLE 121. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: KEY EXECUTIVES
  • TABLE 122. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: COMPANY SNAPSHOT
  • TABLE 123. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: PRODUCT SEGMENTS
  • TABLE 124. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: PRODUCT PORTFOLIO
  • TABLE 125. GENESYS TELECOMMUNICATIONS LABORATORIES, INC.: KEY STRATERGIES
  • TABLE 126. GNANI INNOVATIONS PRIVATE LIMITED.: KEY EXECUTIVES
  • TABLE 127. GNANI INNOVATIONS PRIVATE LIMITED.: COMPANY SNAPSHOT
  • TABLE 128. GNANI INNOVATIONS PRIVATE LIMITED.: PRODUCT SEGMENTS
  • TABLE 129. GNANI INNOVATIONS PRIVATE LIMITED.: PRODUCT PORTFOLIO
  • TABLE 130. GOOGLE LLC: KEY EXECUTIVES
  • TABLE 131. GOOGLE LLC: COMPANY SNAPSHOT
  • TABLE 132. GOOGLE LLC: SERVICE SEGMENTS
  • TABLE 133. GOOGLE LLC: PRODUCT PORTFOLIO
  • TABLE 134. GOOGLE LLC: KEY STRATERGIES
  • TABLE 135. LIVEPERSON, INC.: KEY EXECUTIVES
  • TABLE 136. LIVEPERSON, INC.: COMPANY SNAPSHOT
  • TABLE 137. LIVEPERSON, INC.: SERVICE SEGMENTS
  • TABLE 138. LIVEPERSON, INC.: PRODUCT PORTFOLIO
  • TABLE 139. LIVEPERSON, INC.: KEY STRATERGIES
  • TABLE 140. MICRO FOCUS: KEY EXECUTIVES
  • TABLE 141. MICRO FOCUS: COMPANY SNAPSHOT
  • TABLE 142. MICRO FOCUS: SERVICE SEGMENTS
  • TABLE 143. MICRO FOCUS: PRODUCT PORTFOLIO
  • TABLE 144. MICRO FOCUS: KEY STRATERGIES
  • TABLE 145. NICE SYSTEMS LTD.: KEY EXECUTIVES
  • TABLE 146. NICE SYSTEMS LTD.: COMPANY SNAPSHOT
  • TABLE 147. NICE SYSTEMS LTD.: SERVICE SEGMENTS
  • TABLE 148. NICE SYSTEMS LTD.: PRODUCT PORTFOLIO
  • TABLE 149. VERINT SYSTEM INC.: KEY EXECUTIVES
  • TABLE 150. VERINT SYSTEM INC.: COMPANY SNAPSHOT
  • TABLE 151. VERINT SYSTEM INC.: SERVICE SEGMENTS
  • TABLE 152. VERINT SYSTEM INC.: PRODUCT PORTFOLIO
  • TABLE 153. VERINT SYSTEM INC.: KEY STRATERGIES

LIST OF FIGURES

  • FIGURE 01. SPEECH ANALYTICS MARKET, 2021-2031
  • FIGURE 02. SEGMENTATION OF SPEECH ANALYTICS MARKET, 2021-2031
  • FIGURE 03. TOP INVESTMENT POCKETS IN SPEECH ANALYTICS MARKET (2022-2031)
  • FIGURE 04. MODERATE BARGAINING POWER OF SUPPLIERS
  • FIGURE 05. HIGH BARGAINING POWER OF BUYERS
  • FIGURE 06. MODERATE THREAT OF SUBSTITUTES
  • FIGURE 07. MODERATE THREAT OF NEW ENTRANTS
  • FIGURE 08. HIGH INTENSITY OF RIVALRY
  • FIGURE 09. DRIVERS, RESTRAINTS AND OPPORTUNITIES: GLOBALSPEECH ANALYTICS MARKET
  • FIGURE 10. SPEECH ANALYTICS MARKET, BY OFFERING, 2021(%)
  • FIGURE 11. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR SOLUTION, BY COUNTRY 2021-2031(%)
  • FIGURE 12. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR SERVICES, BY COUNTRY 2021-2031(%)
  • FIGURE 13. SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, 2021(%)
  • FIGURE 14. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR LARGE ENTERPRISES, BY COUNTRY 2021-2031(%)
  • FIGURE 15. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR SMES, BY COUNTRY 2021-2031(%)
  • FIGURE 16. SPEECH ANALYTICS MARKET, BY APPLICATION, 2021(%)
  • FIGURE 17. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR CUSTOMER EXPERIENCE MANAGEMENT, BY COUNTRY 2021-2031(%)
  • FIGURE 18. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR CALL MONITORING AND SUMMARIZATION, BY COUNTRY 2021-2031(%)
  • FIGURE 19. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR AGENT PERFORMANCE MONITORING, BY COUNTRY 2021-2031(%)
  • FIGURE 20. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR SALES AND MARKETING MANAGEMENT, BY COUNTRY 2021-2031(%)
  • FIGURE 21. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR OTHERS, BY COUNTRY 2021-2031(%)
  • FIGURE 22. SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL, 2021(%)
  • FIGURE 23. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR BFSI, BY COUNTRY 2021-2031(%)
  • FIGURE 24. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR IT AND TELECOM, BY COUNTRY 2021-2031(%)
  • FIGURE 25. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR MEDIA AND ENTERTAINMENT, BY COUNTRY 2021-2031(%)
  • FIGURE 26. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR RETAIL AND ECOMMERCE, BY COUNTRY 2021-2031(%)
  • FIGURE 27. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR GOVERNMENT AND DEFENCE, BY COUNTRY 2021-2031(%)
  • FIGURE 28. COMPARATIVE SHARE ANALYSIS OF SPEECH ANALYTICS MARKET FOR OTHERS, BY COUNTRY 2021-2031(%)
  • FIGURE 29. SPEECH ANALYTICS MARKET BY REGION, 2021
  • FIGURE 30. U.S. SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 31. CANADA SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 32. GERMANY SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 33. ITALY SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 34. FRANCE SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 35. SPAIN SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 36. UK SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 37. REST OF EUROPE SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 38. CHINA SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 39. JAPAN SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 40. INDIA SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 41. SOUTH KOREA SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 42. REST OF ASIA-PACIFIC SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 43. LATIN AMERICA SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 44. MIDDLE EAST SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 45. AFRICA SPEECH ANALYTICS MARKET, 2021-2031 ($MILLION)
  • FIGURE 46. TOP WINNING STRATEGIES, BY YEAR
  • FIGURE 47. TOP WINNING STRATEGIES, BY DEVELOPMENT
  • FIGURE 48. TOP WINNING STRATEGIES, BY COMPANY
  • FIGURE 49. PRODUCT MAPPING OF TOP 10 PLAYERS
  • FIGURE 50. COMPETITIVE DASHBOARD
  • FIGURE 51. COMPETITIVE HEATMAP: SPEECH ANALYTICS MARKET
  • FIGURE 52. TOP PLAYER POSITIONING, 2021
  • FIGURE 53. AVAYA INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 54. AVAYA INC.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 55. AVAYA INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 56. AVAYA INC.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 57. AMAZON WEB SERVICES, INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 58. AMAZON WEB SERVICES, INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 59. AMAZON WEB SERVICES, INC.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 60. GOOGLE LLC: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 61. GOOGLE LLC: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 62. GOOGLE LLC: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 63. GOOGLE LLC: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 64. LIVEPERSON, INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 65. LIVEPERSON, INC.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 66. LIVEPERSON, INC.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 67. MICRO FOCUS: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 68. MICRO FOCUS: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 69. MICRO FOCUS: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 70. MICRO FOCUS: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 71. NICE SYSTEMS LTD.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 72. NICE SYSTEMS LTD.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 73. NICE SYSTEMS LTD.: REVENUE SHARE BY SEGMENT, 2021 (%)
  • FIGURE 74. NICE SYSTEMS LTD.: REVENUE SHARE BY REGION, 2021 (%)
  • FIGURE 75. VERINT SYSTEM INC.: RESEARCH & DEVELOPMENT EXPENDITURE, 2019-2021
  • FIGURE 76. VERINT SYSTEM INC.: NET REVENUE, 2019-2021 ($MILLION)
  • FIGURE 77. VERINT SYSTEM INC.: REVENUE SHARE BY REGION, 2021 (%)
目次
Product Code: A16489

Speech analytics is a system that uses artificial intelligence and natural language processing to interpret and analyse consumer interactions from real-time or recorded audio data (NLP). Managers of contact centres generally utilise speech analytics to determine the terms that are frequently used during customer interactions to identify and comprehend their top contact drivers. Help businesses build up behavioural remarketing campaigns by identifying the buyer's intent to create seamless customer experiences. To improve the overall client experience, train new hires and have them ready to react to enquiries more rapidly. Furthermore, businesses may leverage these AI-driven speech recognition technologies, creating attractive potential for the expansion of the speech analytics market.

Due to the increased use of the retail and e-commerce sectors, as well as the rising need for voice authentication analysis solutions in mobile finance apps, the speech analytics market is anticipated to rise significantly during the forecast period. Furthermore, the BPO industry's spike in demand for speech analytics solutions has fueled the market's expansion. The primary issue impeding market growth, however, is the concerns about data privacy and security as well as the intricate data ecosystem that leads to security lapses and information leaks. Conversely, it is anticipated that the usage of artificial intelligence (AI) and machine learning (ML)-based technologies would fuel the expansion of the speech analytics market during the forecast period.

The global speech analytics market research is segmented into offerings, enterprise size, application, industry vertical, and regions. Based on offerings, the market is bifurcated into solutions and services. Based on enterprise size are large enterprises and small & medium-sized enterprises (SMEs). Based on the industry vertical the market is segmented into banking financial services and insurance (BFSI), IT & telecom, media & entertainment, retail & e-commerce, government & defense, and others. Region-wise, the speech analytics market trends are analyzed across North America (U.S. and Canada), Europe (Germany, Italy, France, Spain, UK, and the rest of Europe), Asia-Pacific (China, Japan, India, Australia, South Korea, and Rest of Asia-Pacific), and LAMEA (Latin America, Middle East, and Africa). Key players operating in the market Avaya Inc., Amazon Web Services, Inc., Call Miner, Genesys Telecommunications Laboratories, Inc., Gnani Innovations Private Limited., Google Inc. (Google Cloud), LivePerson, Inc., Micro Focus International PLC, NICE Systems Ltd., and Verint System Inc.

Key Benefits For Stakeholders

  • This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the speech analytics market analysis from 2021 to 2031 to identify the prevailing speech analytics market opportunities.
  • The market research is offered along with information related to key drivers, restraints, and opportunities.
  • Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
  • In-depth analysis of the speech analytics market segmentation assists to determine the prevailing market opportunities.
  • Major countries in each region are mapped according to their revenue contribution to the global market.
  • Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
  • The report includes the analysis of the regional as well as global speech analytics market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Offering

  • Solution
  • Services

By Enterprise Size

  • Large Enterprises
  • SMEs

By Application

  • Customer Experience Management
  • Call Monitoring and Summarization
  • Agent Performance Monitoring
  • Sales and Marketing Management
  • Others

By Industry Vertical

  • BFSI
  • IT and Telecom
  • Media and Entertainment
  • Retail and eCommerce
  • Government and Defence
  • Others

By Region

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • Italy
    • France
    • Spain
    • UK
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest of Asia-Pacific
  • LAMEA
    • Latin America
    • Middle East
    • Africa

Key Market Players

  • Avaya Inc.
  • Amazon Web Services, Inc.
  • CallMiner
  • Genesys Telecommunications Laboratories, Inc.
  • Gnani Innovations Private Limited.
  • Google LLC
  • LivePerson, Inc.
  • Micro Focus
  • NICE Systems Ltd.
  • Verint System Inc.

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

  • 1.1. Report description
  • 1.2. Key market segments
  • 1.3. Key benefits to the stakeholders
  • 1.4. Research Methodology
    • 1.4.1. Primary research
    • 1.4.2. Secondary research
    • 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

  • 2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

  • 3.1. Market definition and scope
  • 3.2. Key findings
    • 3.2.1. Top impacting factors
    • 3.2.2. Top investment pockets
  • 3.3. Porter's five forces analysis
    • 3.3.1. Moderate bargaining power of suppliers
    • 3.3.2. High bargaining power of buyers
    • 3.3.3. Moderate threat of substitutes
    • 3.3.4. Moderate threat of new entrants
    • 3.3.5. High intensity of rivalry
  • 3.4. Market dynamics
    • 3.4.1. Drivers
      • 3.4.1.1. Growing demand for speech authentication analysis solutions in mobile financial applications
      • 3.4.1.2. Expanding utilization of the retail and e-commerce sectors
      • 3.4.1.3. Growing demand of speech analytics solutions in BPO sector
    • 3.4.2. Restraints
      • 3.4.2.1. Concerns around data privacy and security
      • 3.4.2.2. Complex data ecosystem resulting in security breaches and information leakage
    • 3.4.3. Opportunities
      • 3.4.3.1. Utilization of artificial intelligence (AI) and machine learning (ML)-based technology to enable consumer insights
  • 3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: SPEECH ANALYTICS MARKET, BY OFFERING

  • 4.1. Overview
    • 4.1.1. Market size and forecast
  • 4.2. Solution
    • 4.2.1. Key market trends, growth factors and opportunities
    • 4.2.2. Market size and forecast, by region
    • 4.2.3. Market share analysis by country
  • 4.3. Services
    • 4.3.1. Key market trends, growth factors and opportunities
    • 4.3.2. Market size and forecast, by region
    • 4.3.3. Market share analysis by country

CHAPTER 5: SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE

  • 5.1. Overview
    • 5.1.1. Market size and forecast
  • 5.2. Large Enterprises
    • 5.2.1. Key market trends, growth factors and opportunities
    • 5.2.2. Market size and forecast, by region
    • 5.2.3. Market share analysis by country
  • 5.3. SMEs
    • 5.3.1. Key market trends, growth factors and opportunities
    • 5.3.2. Market size and forecast, by region
    • 5.3.3. Market share analysis by country

CHAPTER 6: SPEECH ANALYTICS MARKET, BY APPLICATION

  • 6.1. Overview
    • 6.1.1. Market size and forecast
  • 6.2. Customer Experience Management
    • 6.2.1. Key market trends, growth factors and opportunities
    • 6.2.2. Market size and forecast, by region
    • 6.2.3. Market share analysis by country
  • 6.3. Call Monitoring and Summarization
    • 6.3.1. Key market trends, growth factors and opportunities
    • 6.3.2. Market size and forecast, by region
    • 6.3.3. Market share analysis by country
  • 6.4. Agent Performance Monitoring
    • 6.4.1. Key market trends, growth factors and opportunities
    • 6.4.2. Market size and forecast, by region
    • 6.4.3. Market share analysis by country
  • 6.5. Sales and Marketing Management
    • 6.5.1. Key market trends, growth factors and opportunities
    • 6.5.2. Market size and forecast, by region
    • 6.5.3. Market share analysis by country
  • 6.6. Others
    • 6.6.1. Key market trends, growth factors and opportunities
    • 6.6.2. Market size and forecast, by region
    • 6.6.3. Market share analysis by country

CHAPTER 7: SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL

  • 7.1. Overview
    • 7.1.1. Market size and forecast
  • 7.2. BFSI
    • 7.2.1. Key market trends, growth factors and opportunities
    • 7.2.2. Market size and forecast, by region
    • 7.2.3. Market share analysis by country
  • 7.3. IT and Telecom
    • 7.3.1. Key market trends, growth factors and opportunities
    • 7.3.2. Market size and forecast, by region
    • 7.3.3. Market share analysis by country
  • 7.4. Media and Entertainment
    • 7.4.1. Key market trends, growth factors and opportunities
    • 7.4.2. Market size and forecast, by region
    • 7.4.3. Market share analysis by country
  • 7.5. Retail and eCommerce
    • 7.5.1. Key market trends, growth factors and opportunities
    • 7.5.2. Market size and forecast, by region
    • 7.5.3. Market share analysis by country
  • 7.6. Government and Defence
    • 7.6.1. Key market trends, growth factors and opportunities
    • 7.6.2. Market size and forecast, by region
    • 7.6.3. Market share analysis by country
  • 7.7. Others
    • 7.7.1. Key market trends, growth factors and opportunities
    • 7.7.2. Market size and forecast, by region
    • 7.7.3. Market share analysis by country

CHAPTER 8: SPEECH ANALYTICS MARKET, BY REGION

  • 8.1. Overview
    • 8.1.1. Market size and forecast By Region
  • 8.2. North America
    • 8.2.1. Key trends and opportunities
    • 8.2.2. Market size and forecast, by Offering
    • 8.2.3. Market size and forecast, by Enterprise Size
    • 8.2.4. Market size and forecast, by Application
    • 8.2.5. Market size and forecast, by Industry Vertical
    • 8.2.6. Market size and forecast, by country
      • 8.2.6.1. U.S.
      • 8.2.6.1.1. Key market trends, growth factors and opportunities
      • 8.2.6.1.2. Market size and forecast, by Offering
      • 8.2.6.1.3. Market size and forecast, by Enterprise Size
      • 8.2.6.1.4. Market size and forecast, by Application
      • 8.2.6.1.5. Market size and forecast, by Industry Vertical
      • 8.2.6.2. Canada
      • 8.2.6.2.1. Key market trends, growth factors and opportunities
      • 8.2.6.2.2. Market size and forecast, by Offering
      • 8.2.6.2.3. Market size and forecast, by Enterprise Size
      • 8.2.6.2.4. Market size and forecast, by Application
      • 8.2.6.2.5. Market size and forecast, by Industry Vertical
  • 8.3. Europe
    • 8.3.1. Key trends and opportunities
    • 8.3.2. Market size and forecast, by Offering
    • 8.3.3. Market size and forecast, by Enterprise Size
    • 8.3.4. Market size and forecast, by Application
    • 8.3.5. Market size and forecast, by Industry Vertical
    • 8.3.6. Market size and forecast, by country
      • 8.3.6.1. Germany
      • 8.3.6.1.1. Key market trends, growth factors and opportunities
      • 8.3.6.1.2. Market size and forecast, by Offering
      • 8.3.6.1.3. Market size and forecast, by Enterprise Size
      • 8.3.6.1.4. Market size and forecast, by Application
      • 8.3.6.1.5. Market size and forecast, by Industry Vertical
      • 8.3.6.2. Italy
      • 8.3.6.2.1. Key market trends, growth factors and opportunities
      • 8.3.6.2.2. Market size and forecast, by Offering
      • 8.3.6.2.3. Market size and forecast, by Enterprise Size
      • 8.3.6.2.4. Market size and forecast, by Application
      • 8.3.6.2.5. Market size and forecast, by Industry Vertical
      • 8.3.6.3. France
      • 8.3.6.3.1. Key market trends, growth factors and opportunities
      • 8.3.6.3.2. Market size and forecast, by Offering
      • 8.3.6.3.3. Market size and forecast, by Enterprise Size
      • 8.3.6.3.4. Market size and forecast, by Application
      • 8.3.6.3.5. Market size and forecast, by Industry Vertical
      • 8.3.6.4. Spain
      • 8.3.6.4.1. Key market trends, growth factors and opportunities
      • 8.3.6.4.2. Market size and forecast, by Offering
      • 8.3.6.4.3. Market size and forecast, by Enterprise Size
      • 8.3.6.4.4. Market size and forecast, by Application
      • 8.3.6.4.5. Market size and forecast, by Industry Vertical
      • 8.3.6.5. UK
      • 8.3.6.5.1. Key market trends, growth factors and opportunities
      • 8.3.6.5.2. Market size and forecast, by Offering
      • 8.3.6.5.3. Market size and forecast, by Enterprise Size
      • 8.3.6.5.4. Market size and forecast, by Application
      • 8.3.6.5.5. Market size and forecast, by Industry Vertical
      • 8.3.6.6. Rest of Europe
      • 8.3.6.6.1. Key market trends, growth factors and opportunities
      • 8.3.6.6.2. Market size and forecast, by Offering
      • 8.3.6.6.3. Market size and forecast, by Enterprise Size
      • 8.3.6.6.4. Market size and forecast, by Application
      • 8.3.6.6.5. Market size and forecast, by Industry Vertical
  • 8.4. Asia-Pacific
    • 8.4.1. Key trends and opportunities
    • 8.4.2. Market size and forecast, by Offering
    • 8.4.3. Market size and forecast, by Enterprise Size
    • 8.4.4. Market size and forecast, by Application
    • 8.4.5. Market size and forecast, by Industry Vertical
    • 8.4.6. Market size and forecast, by country
      • 8.4.6.1. China
      • 8.4.6.1.1. Key market trends, growth factors and opportunities
      • 8.4.6.1.2. Market size and forecast, by Offering
      • 8.4.6.1.3. Market size and forecast, by Enterprise Size
      • 8.4.6.1.4. Market size and forecast, by Application
      • 8.4.6.1.5. Market size and forecast, by Industry Vertical
      • 8.4.6.2. Japan
      • 8.4.6.2.1. Key market trends, growth factors and opportunities
      • 8.4.6.2.2. Market size and forecast, by Offering
      • 8.4.6.2.3. Market size and forecast, by Enterprise Size
      • 8.4.6.2.4. Market size and forecast, by Application
      • 8.4.6.2.5. Market size and forecast, by Industry Vertical
      • 8.4.6.3. India
      • 8.4.6.3.1. Key market trends, growth factors and opportunities
      • 8.4.6.3.2. Market size and forecast, by Offering
      • 8.4.6.3.3. Market size and forecast, by Enterprise Size
      • 8.4.6.3.4. Market size and forecast, by Application
      • 8.4.6.3.5. Market size and forecast, by Industry Vertical
      • 8.4.6.4. South Korea
      • 8.4.6.4.1. Key market trends, growth factors and opportunities
      • 8.4.6.4.2. Market size and forecast, by Offering
      • 8.4.6.4.3. Market size and forecast, by Enterprise Size
      • 8.4.6.4.4. Market size and forecast, by Application
      • 8.4.6.4.5. Market size and forecast, by Industry Vertical
      • 8.4.6.5. Rest of Asia-Pacific
      • 8.4.6.5.1. Key market trends, growth factors and opportunities
      • 8.4.6.5.2. Market size and forecast, by Offering
      • 8.4.6.5.3. Market size and forecast, by Enterprise Size
      • 8.4.6.5.4. Market size and forecast, by Application
      • 8.4.6.5.5. Market size and forecast, by Industry Vertical
  • 8.5. LAMEA
    • 8.5.1. Key trends and opportunities
    • 8.5.2. Market size and forecast, by Offering
    • 8.5.3. Market size and forecast, by Enterprise Size
    • 8.5.4. Market size and forecast, by Application
    • 8.5.5. Market size and forecast, by Industry Vertical
    • 8.5.6. Market size and forecast, by country
      • 8.5.6.1. Latin America
      • 8.5.6.1.1. Key market trends, growth factors and opportunities
      • 8.5.6.1.2. Market size and forecast, by Offering
      • 8.5.6.1.3. Market size and forecast, by Enterprise Size
      • 8.5.6.1.4. Market size and forecast, by Application
      • 8.5.6.1.5. Market size and forecast, by Industry Vertical
      • 8.5.6.2. Middle East
      • 8.5.6.2.1. Key market trends, growth factors and opportunities
      • 8.5.6.2.2. Market size and forecast, by Offering
      • 8.5.6.2.3. Market size and forecast, by Enterprise Size
      • 8.5.6.2.4. Market size and forecast, by Application
      • 8.5.6.2.5. Market size and forecast, by Industry Vertical
      • 8.5.6.3. Africa
      • 8.5.6.3.1. Key market trends, growth factors and opportunities
      • 8.5.6.3.2. Market size and forecast, by Offering
      • 8.5.6.3.3. Market size and forecast, by Enterprise Size
      • 8.5.6.3.4. Market size and forecast, by Application
      • 8.5.6.3.5. Market size and forecast, by Industry Vertical

CHAPTER 9: COMPETITIVE LANDSCAPE

  • 9.1. Introduction
  • 9.2. Top winning strategies
  • 9.3. Product Mapping of Top 10 Player
  • 9.4. Competitive Dashboard
  • 9.5. Competitive Heatmap
  • 9.6. Top player positioning, 2021

CHAPTER 10: COMPANY PROFILES

  • 10.1. Avaya Inc.
    • 10.1.1. Company overview
    • 10.1.2. Key Executives
    • 10.1.3. Company snapshot
    • 10.1.4. Operating business segments
    • 10.1.5. Product portfolio
    • 10.1.6. Business performance
    • 10.1.7. Key strategic moves and developments
  • 10.2. Amazon Web Services, Inc.
    • 10.2.1. Company overview
    • 10.2.2. Key Executives
    • 10.2.3. Company snapshot
    • 10.2.4. Operating business segments
    • 10.2.5. Product portfolio
    • 10.2.6. Business performance
    • 10.2.7. Key strategic moves and developments
  • 10.3. CallMiner
    • 10.3.1. Company overview
    • 10.3.2. Key Executives
    • 10.3.3. Company snapshot
    • 10.3.4. Operating business segments
    • 10.3.5. Product portfolio
    • 10.3.6. Key strategic moves and developments
  • 10.4. Genesys Telecommunications Laboratories, Inc.
    • 10.4.1. Company overview
    • 10.4.2. Key Executives
    • 10.4.3. Company snapshot
    • 10.4.4. Operating business segments
    • 10.4.5. Product portfolio
    • 10.4.6. Key strategic moves and developments
  • 10.5. Gnani Innovations Private Limited.
    • 10.5.1. Company overview
    • 10.5.2. Key Executives
    • 10.5.3. Company snapshot
    • 10.5.4. Operating business segments
    • 10.5.5. Product portfolio
  • 10.6. Google LLC
    • 10.6.1. Company overview
    • 10.6.2. Key Executives
    • 10.6.3. Company snapshot
    • 10.6.4. Operating business segments
    • 10.6.5. Product portfolio
    • 10.6.6. Business performance
    • 10.6.7. Key strategic moves and developments
  • 10.7. LivePerson, Inc.
    • 10.7.1. Company overview
    • 10.7.2. Key Executives
    • 10.7.3. Company snapshot
    • 10.7.4. Operating business segments
    • 10.7.5. Product portfolio
    • 10.7.6. Business performance
    • 10.7.7. Key strategic moves and developments
  • 10.8. Micro Focus
    • 10.8.1. Company overview
    • 10.8.2. Key Executives
    • 10.8.3. Company snapshot
    • 10.8.4. Operating business segments
    • 10.8.5. Product portfolio
    • 10.8.6. Business performance
    • 10.8.7. Key strategic moves and developments
  • 10.9. NICE Systems Ltd.
    • 10.9.1. Company overview
    • 10.9.2. Key Executives
    • 10.9.3. Company snapshot
    • 10.9.4. Operating business segments
    • 10.9.5. Product portfolio
    • 10.9.6. Business performance
  • 10.10. Verint System Inc.
    • 10.10.1. Company overview
    • 10.10.2. Key Executives
    • 10.10.3. Company snapshot
    • 10.10.4. Operating business segments
    • 10.10.5. Product portfolio
    • 10.10.6. Business performance
    • 10.10.7. Key strategic moves and developments