音声分析市場：構成別、展開モデル別、組織規模別、最終用途別 2024年～2032年予測

音声分析の世界市場は2024年から2032年にかけて17％以上のCAGRを記録し、業界大手によるパートナーシップとイノベーションが牽引します。

企業が顧客行動の理解や業務改善における音声分析の価値を認識するにつれ、主要企業間のコラボレーションがますます一般的になっています。

例えば、2023年5月、音声分析ソフトウェアのプロバイダーであるCanary Speechは、Microsoftと提携し、MicrosoftのAI技術を活用してヘルスケア向けの機械学習音声モデルを拡張しました。カナリーは、音声データを取得して分析し、不規則性を特定する音声バイオマーカー技術を専門としています。同社は、臨床検査や症状発現の前に、気分、ストレス、エネルギーレベルを検出する能力を強調しました。その他の特典として、遠隔医療や遠隔医療サービスにおける潜在的な利点を示唆し、高度な音声分析を通じてヘルスケアの提供を強化することを目指しました。

このようなパートナーシップは、高度な技術と分析能力の統合を促進し、音声分析ソリューションの効率と効果を高めます。カスタマーエクスペリエンスとオペレーショナルパフォーマンスの向上に重点を置くことで、スピーチアナリティクスの需要は急増し、市場の成長を促し、業界内のイノベーションを促進しています。

サービス分野は2032年までに大きな市場基盤を確立します。企業が顧客満足度と業務効率を優先するにつれ、音声分析サービスの活用が最も重要になります。これらのサービスは、顧客とのやり取り、感情、動向に関する貴重な洞察を提供し、企業がサービスを最適化して顧客体験を向上させることを可能にします。音声分析サービスを活用することで、企業は改善点を特定し、対話をパーソナライズし、ビジネスの成長を促進することができます。その結果、音声分析市場のサービス構成に対する需要は拡大し続け、技術革新と市場拡大を促進しています。

クラウド分野の音声分析市場規模は、2024年から2032年にかけて顕著なCAGRを記録します。企業が拡張性と柔軟性に優れたソリューションを求める中、クラウドベースの音声分析プラットフォームには数多くの利点があります。インフラコストの削減、管理の簡素化、シームレスな拡張性などです。膨大な量の音声データをリアルタイムで分析できるクラウドベースのソリューションにより、企業は顧客とのやり取りや感情に関する貴重な洞察を得ることができます。企業が効率性と俊敏性の向上を求めてクラウド技術を採用する傾向が強まるなか、音声分析市場におけるクラウド導入の需要は高まり続け、市場の成長とイノベーションを促進しています。

アジア太平洋地域の音声分析産業は2024年から2032年にかけて顕著なCAGRを記録します。アジア太平洋地域の企業が顧客体験と業務効率の向上を目指す中、音声分析ソリューションの採用が増加しています。これらのソリューションは、顧客とのやり取りや感情に関する貴重な洞察を提供し、企業がデータに基づいた意思決定を行えるようにします。

競争優位のためにテクノロジーを活用することに重点が置かれるようになるにつれ、アジア太平洋地域における音声分析の需要は拡大し続け、市場の成長とイノベーションを促進しています。例えば、通信大手のBharti Airtelは2023年2月、コンタクトセンターへのインバウンドコール時の顧客体験の向上を目的とした人工知能主導のソリューションを発表しました。エヌビディアと共同で開発されたこの音声分析ソリューションは、コンピューティング・コストを削減しながら、コールセンターのエージェントと顧客のサポートを最適化することが期待されています。

目次

第1章 調査手法と調査範囲

第2章 エグゼクティブサマリー

第3章 音声分析業界洞察

• エコシステム分析
• サプライヤーの状況
  • ソフトウェアプロバイダー
  • サービスプロバイダー
  • 流通チャネル
  • エンドユーザー
• テクノロジー＆イノベーション・情勢
• 利益率
• CRMシステムとの統合
• 特許分析
• 主要ニュースとイニシアチブ
  • パートナーシップ/コラボレーション
  • 合併/買収
  • 投資
  • 製品上市とイノベーション
• 規制状況
• 影響要因
  • 促進要因
    • 顧客洞察に対する需要の高まり
    • コンプライアンスとリスク管理への関心の高まり
    • AIと自然言語処理（NLP）の進歩
    • クラウドベースのソリューション採用の増加
  • 業界の潜在的リスク＆課題
    • 精度と信頼性の問題
    • データプライバシーとコンプライアンスへの懸念
• 成長可能性分析
• ポーター分析
• PESTEL分析

第4章 競合情勢

• イントロダクション
• 各社の市場シェア
• 主要市場企業の競合分析
  • Avaya
  • Calabrio
  • CallMiner
  • Genesys
  • NICE
  • OpenText
  • Verint
• 競合のポジショニング・マトリックス
• 戦略展望マトリックス

第5章 音声分析市場推定・予測：構成別

• 主要動向：構成別
• ソリューション
• サービス

第6章 音声分析市場推計・予測：展開モデル別

• 主要動向：展開モデル別
• オンプレミス
• クラウド

第7章 音声分析市場規模推計・予測：組織規模別

• 主要動向：組織規模別
• 中小企業
• 大企業

第8章 音声分析市場推定・予測：エンドユース別

• 主要動向：エンドユース別
• 小売・eコマース
• ヘルスケア
• BFSI
• 通信
• IT
• 自動車・運輸
• ホスピタリティ
• その他

第9章 音声分析市場推計・予測：地域別

• 主要動向：地域別
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
  • スペイン
  • イタリア
  • ロシア
  • 北欧
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • オーストラリア
  • 東南アジア
• ラテンアメリカ
  • ブラジル
  • メキシコ
• 中東・アフリカ
  • 南アフリカ
  • サウジアラビア
  • アラブ首長国連邦

第10章 企業プロファイル

• lmawave
• Avaya
• Calabrio
• CallMiner
• Chorus.ai
• Clarabridge (Qualtrics)
• Cogito
• Dialpad
• Genesys
• Invoca
• NICE
• OpenText
• Prodigal
• Salesken
• Talkdesk
• Tethr
• Uniphore
• Verint
• Veritone
• VoiceBase

Data Tables

• TABLE 1 Global speech analytics market 360 degree synopsis, 2018-2032
• TABLE 2 Speech analytics market, 2018 - 2023, (USD Million)
• TABLE 3 Speech analytics market, 2024 - 2032, (USD Million)
• TABLE 4 Speech analytics TAM, 2024 - 2032 (USD Million)
• TABLE 5 Speech analytics market, by region, 2018 - 2023 (USD Million)
• TABLE 6 Speech analytics market, by region, 2024 - 2032 (USD Million)
• TABLE 7 Speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 8 Speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 9 Speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 10 Speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 11 Speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 12 Speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 13 Speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 14 Speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 15 Suppliers landscape
• TABLE 16 Patent analysis
• TABLE 17 Industry impact forces
• TABLE 18 Company market share, 2023
• TABLE 19 Competitive analysis of major market players, 2023
• TABLE 20 Solution market, 2018 - 2023 (USD Million)
• TABLE 21 Solution market, 2024 - 2032 (USD Million)
• TABLE 22 Service market, 2018 - 2023 (USD Million)
• TABLE 23 Service market, 2024 - 2032 (USD Million)
• TABLE 24 On Premises market, 2018 - 2023 (USD Million)
• TABLE 25 On Premises market, 2024 - 2032 (USD Million)
• TABLE 26 Cloud market, 2018 - 2023 (USD Million)
• TABLE 27 Cloud market, 2024 - 2032 (USD Million)
• TABLE 28 SMEs market, 2018 - 2023 (USD Million)
• TABLE 29 SMEs market, 2024 - 2032 (USD Million)
• TABLE 30 Large enterprises market, 2018 - 2023 (USD Million)
• TABLE 31 Large enterprises market, 2024 - 2032 (USD Million)
• TABLE 32 Retail & e-commerce market, 2018 - 2023 (USD Million)
• TABLE 33 Retail & e-commerce market, 2024 - 2032 (USD Million)
• TABLE 34 Healthcare market, 2018 - 2023 (USD Million)
• TABLE 35 Healthcare market, 2024 - 2032 (USD Million)
• TABLE 36 BFSI market, 2018 - 2023 (USD Million)
• TABLE 37 BFSI market, 2024 - 2032 (USD Million)
• TABLE 38 Telecommunication market, 2018 - 2023 (USD Million)
• TABLE 39 Telecommunication market, 2024 - 2032 (USD Million)
• TABLE 40 IT market, 2018 - 2023 (USD Million)
• TABLE 41 IT market, 2024 - 2032 (USD Million)
• TABLE 42 Automotive & transportation market, 2018 - 2023 (USD Million)
• TABLE 43 Automotive & transportation market, 2024 - 2032 (USD Million)
• TABLE 44 Hospitality market, 2018 - 2023 (USD Million)
• TABLE 45 Hospitality market, 2024 - 2032 (USD Million)
• TABLE 46 Others market, 2018 - 2023 (USD Million)
• TABLE 47 Others market, 2024 - 2032 (USD Million)
• TABLE 48 North America speech analytics market, 2018 - 2023 (USD Million)
• TABLE 49 North America speech analytics market, 2024 - 2032 (USD Million)
• TABLE 50 North America speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 51 North America speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 52 North America speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 53 North America speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 54 North America speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 55 North America speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 56 North America speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 57 North America speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 58 U.S. speech analytics market, 2018 - 2023 (USD Million)
• TABLE 59 U.S. speech analytics market, 2024 - 2032 (USD Million)
• TABLE 60 U.S. speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 61 U.S. speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 62 U.S. speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 63 U.S. speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 64 U.S. speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 65 U.S. speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 66 U.S. speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 67 U.S. speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 68 Canada speech analytics market, 2018 - 2023 (USD Million)
• TABLE 69 Canada speech analytics market, 2024 - 2032 (USD Million)
• TABLE 70 Canada speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 71 Canada speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 72 Canada speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 73 Canada speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 74 Canada speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 75 Canada speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 76 Canada speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 77 Canada speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 78 Europe speech analytics market, 2018 - 2023 (USD Million)
• TABLE 79 Europe speech analytics market, 2024 - 2032 (USD Million)
• TABLE 80 Europe speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 81 Europe speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 82 Europe speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 83 Europe speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 84 Europe speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 85 Europe speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 86 Europe speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 87 Europe speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 88 UK speech analytics market, 2018 - 2023 (USD Million)
• TABLE 89 UK speech analytics market, 2024 - 2032 (USD Million)
• TABLE 90 UK speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 91 UK speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 92 UK speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 93 UK speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 94 UK speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 95 UK speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 96 UK speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 97 UK speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 98 Germany speech analytics market, 2018 - 2023 (USD Million)
• TABLE 99 Germany speech analytics market, 2024 - 2032 (USD Million)
• TABLE 100 Germany speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 101 Germany speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 102 Germany speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 103 Germany speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 104 Germany speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 105 Germany speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 106 Germany speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 107 Germany speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 108 France speech analytics market, 2018 - 2023 (USD Million)
• TABLE 109 France speech analytics market, 2024 - 2032 (USD Million)
• TABLE 110 France speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 111 France speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 112 France speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 113 France speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 114 France speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 115 France speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 116 France speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 117 France speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 118 Spain speech analytics market, 2018 - 2023 (USD Million)
• TABLE 119 Spain speech analytics market, 2024 - 2032 (USD Million)
• TABLE 120 Spain speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 121 Spain speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 122 Spain speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 123 Spain speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 124 Sapin speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 125 Spain speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 126 Spain speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 127 Spain speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 128 Italy speech analytics market, 2018 - 2023 (USD Million)
• TABLE 129 Italy speech analytics market, 2024 - 2032 (USD Million)
• TABLE 130 Italy speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 131 Italy speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 132 Italy speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 133 Italy speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 134 Italy speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 135 Italy speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 136 Italy speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 137 Italy speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 138 Russia speech analytics market, 2018 - 2023 (USD Million)
• TABLE 139 Russia speech analytics market, 2024 - 2032 (USD Million)
• TABLE 140 Russia speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 141 Russia speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 142 Russia speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 143 Russia speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 144 Russia speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 145 Russia speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 146 Russia speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 147 Russia speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 148 Nordics speech analytics market, 2018 - 2023 (USD Million)
• TABLE 149 Nordics speech analytics market, 2024 - 2032 (USD Million)
• TABLE 150 Nordics speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 151 Nordics speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 152 Nordics speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 153 Nordics speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 154 Nordics speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 155 Nordics speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 156 Nordics speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 157 Nordics speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 158 Asia Pacific speech analytics market, 2018 - 2023 (USD Million)
• TABLE 159 Asia Pacific speech analytics market, 2024 - 2032 (USD Million)
• TABLE 160 Asia Pacific speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 161 Asia Pacific speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 162 Asia Pacific speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 163 Asia Pacific speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 164 Asia Pacific speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 165 Asia Pacific speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 166 Asia Pacific speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 167 Asia Pacific speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 168 China speech analytics market, 2018 - 2023 (USD Million)
• TABLE 169 China speech analytics market, 2024 - 2032 (USD Million)
• TABLE 170 China speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 171 China speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 172 China speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 173 China speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 174 China speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 175 China speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 176 China speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 177 China speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 178 India speech analytics market, 2018 - 2023 (USD Million)
• TABLE 179 India speech analytics market, 2024 - 2032 (USD Million)
• TABLE 180 India speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 181 India speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 182 India speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 183 India speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 184 India speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 185 India speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 186 India speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 187 India speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 188 Japan speech analytics market, 2018 - 2023 (USD Million)
• TABLE 189 Japan speech analytics market, 2024 - 2032 (USD Million)
• TABLE 190 Japan speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 191 Japan speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 192 Japan speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 193 Japan speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 194 Japan speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 195 Japan speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 196 Japan speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 197 Japan speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 198 South Korea speech analytics market, 2018 - 2023 (USD Million)
• TABLE 199 South Korea speech analytics market, 2024 - 2032 (USD Million)
• TABLE 200 South Korea speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 201 South Korea speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 202 South Korea speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 203 South Korea speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 204 South Korea speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 205 South Korea speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 206 South Korea speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 207 South Korea speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 208 Australia speech analytics market, 2018 - 2023 (USD Million)
• TABLE 209 Australia speech analytics market, 2024 - 2032 (USD Million)
• TABLE 210 Australia speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 211 Australia speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 212 Australia speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 213 Australia speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 214 Australia speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 215 Australia speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 216 Australia speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 217 Australia speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 218 Southeast Asia speech analytics market, 2018 - 2023 (USD Million)
• TABLE 219 Southeast Asia speech analytics market, 2024 - 2032 (USD Million)
• TABLE 220 Southeast Asia speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 221 Southeast Asia speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 222 Southeast Asia speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 223 Southeast Asia speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 224 Southeast Asia speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 225 Southeast Asia speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 226 Southeast Asia speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 227 Southeast Asia speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 228 Latin America speech analytics market, 2018 - 2023 (USD Million)
• TABLE 229 Latin America speech analytics market, 2024 - 2032 (USD Million)
• TABLE 230 Latin America speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 231 Latin America speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 232 Latin America speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 233 Latin America speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 234 Latin America speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 235 Latin America speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 236 Latin America speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 237 Latin America speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 238 Brazil speech analytics market, 2018 - 2023 (USD Million)
• TABLE 239 Brazil speech analytics market, 2024 - 2032 (USD Million)
• TABLE 240 Brazil speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 241 Brazil speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 242 Brazil speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 243 Brazil speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 244 Brazil speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 245 Brazil speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 246 Brazil speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 247 Brazil speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 248 Mexico speech analytics market, 2018 - 2023 (USD Million)
• TABLE 249 Mexico speech analytics market, 2024 - 2032 (USD Million)
• TABLE 250 Mexico speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 251 Mexico speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 252 Mexico speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 253 Mexico speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 254 Mexico speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 255 Mexico speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 256 Mexico speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 257 Mexico speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 258 MEA speech analytics market, 2018 - 2023 (USD Million)
• TABLE 259 MEA speech analytics market, 2024 - 2032 (USD Million)
• TABLE 260 MEA speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 261 MEA speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 262 MEA speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 263 MEA speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 264 MEA speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 265 MEA speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 266 MEA speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 267 MEA speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 268 UAE speech analytics market, 2018 - 2023 (USD Million)
• TABLE 269 UAE speech analytics market, 2024 - 2032 (USD Million)
• TABLE 270 UAE speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 271 UAE speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 272 UAE speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 273 UAE speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 274 UAE speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 275 UAE speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 276 UAE speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 277 UAE speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 278 South Africa speech analytics market, 2018 - 2023 (USD Million)
• TABLE 279 South Africa speech analytics market, 2024 - 2032 (USD Million)
• TABLE 280 South Africa speech analytics market, by component, 2018 - 2023 (USD Million)
• TABLE 281 South Africa speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 282 South Africa speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 283 South Africa speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 284 South Africa speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 285 South Africa speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 286 South Africa speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 287 South Africa speech analytics market, by end use, 2024 - 2032 (USD Million)
• TABLE 288 Saudi Arabia speech analytics market, 2018 - 2023 (USD Million)
• TABLE 289 Saudi Arabia speech analytics market, 2024 - 2032 (USD Million)
• TABLE 290 Saudi Arabia speech analytics market, by component, 2024 - 2032 (USD Million)
• TABLE 291 Saudi Arabia speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 292 Saudi Arabia speech analytics market, by deployment model, 2018 - 2023 (USD Million)
• TABLE 293 Saudi Arabia speech analytics market, by deployment model, 2024 - 2032 (USD Million)
• TABLE 294 Saudi Arabia speech analytics market, by organization size, 2018 - 2023 (USD Million)
• TABLE 295 Saudi Arabia speech analytics market, by organization size, 2024 - 2032 (USD Million)
• TABLE 296 Saudi Arabia speech analytics market, by end use, 2018 - 2023 (USD Million)
• TABLE 297 Saudi Arabia speech analytics market, by end use, 2024 - 2032 (USD Million)

Charts & Figures

• FIG 1 GMI's report coverage in the global speech analytics market
• FIG 2 Industry segmentation
• FIG 3 Forecast calculation
• FIG 4 Profile break-up of primary respondents
• FIG 5 Speech analytics market 360 degree synopsis, 2018 - 2032
• FIG 6 Speech analytics ecosystem analysis
• FIG 7 Profit margin analysis
• FIG 8 Growth potential analysis
• FIG 9 Porter's analysis
• FIG 10 PESTEL analysis
• FIG 11 Competitive market share, 2023
• FIG 12 Competitive positioning matrix
• FIG 13 Strategic outlook matrix
• FIG 14 Speech analytics market, by component, 2023 & 2032
• FIG 15 Speech analytics market, by deployment model, 2023 & 2032
• FIG 16 Speech analytics market, by organization size, 2023 & 2032
• FIG 17 Speech analytics market, by end use, 2023 & 2032
• FIG 18 SWOT analysis, Almawave
• FIG 19 SWOT analysis, Avaya
• FIG 20 SWOT analysis, Calabrio
• FIG 21 SWOT analysis, CallMiner
• FIG 22 SWOT analysis, Chorus.ai
• FIG 23 SWOT analysis, Clarabridge (Qualtrics)
• FIG 24 SWOT analysis, Cogito
• FIG 25 SWOT analysis, Dialpad
• FIG 26 SWOT analysis, Genesys
• FIG 27 SWOT analysis, Invoca
• FIG 28 SWOT analysis, NICE
• FIG 29 SWOT analysis, OpenText
• FIG 30 SWOT analysis, Prodigal
• FIG 31 SWOT analysis, Salesken
• FIG 32 SWOT analysis, Talkdesk
• FIG 33 SWOT analysis, Tethr
• FIG 34 SWOT analysis, Uniphore
• FIG 35 SWOT analysis, Verint
• FIG 36 SWOT analysis, Veritone
• FIG 37 SWOT analysis, VoiceBase

Global Speech Analytics Market will witness over 17% CAGR between 2024 and 2032, driven by partnerships and innovations from industry leaders. As companies recognize the value of speech analytics in understanding customer behavior and improving business operations, collaborations between key players are becoming increasingly common.

For instance, in May 2023, Canary Speech, a provider of speech analysis software, teamed up with Microsoft to leverage the tech company's AI technology in expanding its machine-learning speech models for healthcare. Canary specializes in vocal biomarker technology, which captures and analyzes speech data to identify irregularities. The company emphasized its capability to detect mood, stress, and energy levels before clinical screenings and symptom manifestation. Additionally, it suggested potential benefits for telemedicine and remote medical services, aiming to enhance healthcare delivery through advanced speech analysis.

These partnerships facilitate the integration of advanced technologies and analytical capabilities, enhancing the efficiency and effectiveness of speech analytics solutions. With a focus on improving customer experience and operational performance, the demand for speech analytics is surging, driving market growth and fostering innovation within the industry.

The overall Speech Analytics Industry is classified based on the component, deployment mode, and region.

Service segment will establish a significant market foothold by 2032. As businesses prioritize customer satisfaction and operational efficiency, the utilization of speech analytics services becomes paramount. These services offer valuable insights into customer interactions, sentiments, and trends, enabling companies to optimize their services and enhance customer experience. By leveraging speech analytics services, organizations can identify areas for improvement, personalize interactions, and drive business growth. As a result, the demand for service components within the speech analytics market continues to grow, driving innovation and market expansion.

Speech analytics market size from the cloud segment will register a noteworthy CAGR from 2024 to 2032. As businesses seek scalable and flexible solutions, cloud-based speech analytics platforms offer numerous advantages. These include reduced infrastructure costs, simplified management, and seamless scalability. With the ability to analyze vast amounts of speech data in real time, cloud-based solutions empower organizations to gain valuable insights into customer interactions and sentiments. As businesses increasingly embrace cloud technology for enhanced efficiency and agility, the demand for cloud deployment within the speech analytics market continues to rise, driving market growth and innovation.

Asia Pacific speech analytics industy will record a commendable CAGR over 2024-2032. As businesses in Asia Pacific seek to enhance customer experience and operational efficiency, the adoption of speech analytics solutions is on the rise. These solutions offer valuable insights into customer interactions and sentiments, empowering organizations to make data-driven decisions.

With a growing emphasis on leveraging technology for competitive advantage, the demand for speech analytics in the Asia Pacific continues to escalate, driving market growth and innovation. For instance, in February 2023, Bharti Airtel, a telecom giant, unveiled an artificial intelligence-driven solution aimed at enhancing customer experience during inbound calls to its contact center. Developed in collaboration with Nvidia, this speech analytics solution was anticipated to optimize support for call center agents and customers while reducing computing costs.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definition
• 1.2 Base estimates & calculations
• 1.3 Forecast calculation
• 1.4 Data sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 Speech analytics market 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
  • 2.2.1 Total Addressable Market (TAM), 2024 - 2032
• 2.3 Regional trends
• 2.4 Component trends
• 2.5 Deployment model trends
• 2.6 Organization size trends
• 2.7 End use trends

Chapter 3 Speech Analytics Industry Insights

• 3.1 Industry ecosystem analysis
• 3.2 Suppliers landscape
  • 3.2.1 Software provider
  • 3.2.2 Service providers
  • 3.2.3 Distribution channel
  • 3.2.4 End users
• 3.3 Technology & innovation landscape
• 3.4 Profit margin
• 3.5 Integration with CRM systems
• 3.6 Patent analysis
• 3.7 Key news and initiatives
  • 3.7.1 Partnership/collaboration
  • 3.7.2 Merger/acquisition
  • 3.7.3 Investment
  • 3.7.4 Product launch & innovation
• 3.8 Regulatory landscape
• 3.9 Impact forces
  • 3.9.1 Growth drivers
    • 3.9.1.1 Growing demand for customer insights
    • 3.9.1.2 Rising focus on compliance and risk management
    • 3.9.1.3 Advancements in AI and Natural Language Processing (NLP)
    • 3.9.1.4 Increasing adoption of cloud-based solutions
  • 3.9.2 Industry pitfalls & challenges
    • 3.9.2.1 Accuracy and reliability issues
    • 3.9.2.2 Data privacy and compliance concerns
• 3.10 Growth potential analysis
• 3.11 Porter's analysis
• 3.12 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

• 4.1 Introduction
• 4.2 Company market share, 2023
• 4.3 Competitive analysis of major market players, 2023
  • 4.3.1 Avaya
  • 4.3.2 Calabrio
  • 4.3.3 CallMiner
  • 4.3.4 Genesys
  • 4.3.5 NICE
  • 4.3.6 OpenText
  • 4.3.7 Verint
• 4.4 Competitive positioning matrix, 2023
• 4.5 Strategic outlook matrix, 2023

Chapter 5 Speech Analytics Market Estimates & Forecast, By Component (Revenue)

• 5.1 Key trends, by component
• 5.2 Solution
• 5.3 Service

Chapter 6 Speech Analytics Market Estimates & Forecast, By Deployment Model (Revenue)

• 6.1 Key trends, by deployment model
• 6.2 On premises
• 6.3 Cloud

Chapter 7 Speech Analytics Market Estimates & Forecast, By Organization Size (Revenue)

• 7.1 Key trends, by organization size
• 7.2 SMEs
• 7.3 Large enterprises

Chapter 8 Speech Analytics Market Estimates & Forecast, By End Use (Revenue)

• 8.1 Key trends, by end use
• 8.2 Retail & e-commerce
• 8.3 Healthcare
• 8.4 BFSI
• 8.5 Telecommunication
• 8.6 IT
• 8.7 Automotive & transportation
• 8.8 Hospitality
• 8.9 Others

Chapter 9 Speech Analytics Market Estimates & Forecast, By Region (Revenue)

• 9.1 Key trends, by region
• 9.2 North America
  • 9.2.1 U.S.
  • 9.2.2 Canada
• 9.3 Europe
  • 9.3.1 UK
  • 9.3.2 Germany
  • 9.3.3 France
  • 9.3.4 Spain
  • 9.3.5 Italy
  • 9.3.6 Russia
  • 9.3.7 Nordics
• 9.4 Asia Pacific
  • 9.4.1 China
  • 9.4.2 India
  • 9.4.3 Japan
  • 9.4.4 South Korea
  • 9.4.5 Australia
  • 9.4.6 Southeast Asia
• 9.5 Latin America
  • 9.5.1 Brazil
  • 9.5.2 Mexico
• 9.6 MEA
  • 9.6.1 South Africa
  • 9.6.2 Saudi Arabia
  • 9.6.3 UAE

Chapter 10 Company Profiles (Business Overview, Financial Data, Product Landscape, Strategic Outlook, SWOT Analysis)

• 10.1 Almawave
• 10.2 Avaya
• 10.3 Calabrio
• 10.4 CallMiner
• 10.5 Chorus.ai
• 10.6 Clarabridge (Qualtrics)
• 10.7 Cogito
• 10.8 Dialpad
• 10.9 Genesys
• 10.10 Invoca
• 10.11 NICE
• 10.12 OpenText
• 10.13 Prodigal
• 10.14 Salesken
• 10.15 Talkdesk
• 10.16 Tethr
• 10.17 Uniphore
• 10.18 Verint
• 10.19 Veritone
• 10.20 VoiceBase