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CCaaS（Contact Center as a Service）の世界市場調査レポート：産業分析、規模、シェア、成長、動向、2025年から2033年までの予測

Global Contact Center as a Service (CCaaS) Market Research Report- Industry Analysis, Size, Share, Growth, Trends and Forecast 2025 to 2033

出版日
ページ情報
英文 157 Pages
納期
即日から翌営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.87円
CCaaS（Contact Center as a Service）の世界市場調査レポート：産業分析、規模、シェア、成長、動向、2025年から2033年までの予測
出版日: 2025年05月01日
発行: Value Market Research
ページ情報: 英文 157 Pages
納期: 即日から翌営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

CCaaS（Contact Center as a Service）の世界市場規模は、2024年の69億5,000万米ドルから2033年には338億3,000万米ドルに成長し、2026年から2033年の予測期間中に19.22％の堅調な年間平均成長率（CAGR）を示すと予測されます。

CCaaS（Contact Center as a Service）市場は、顧客エンゲージメントのための柔軟でスケーラブルなソリューションを求める企業の増加に伴い、急速な成長を遂げています。CCaaSプラットフォームは、音声、チャット、ソーシャルメディアなど、複数のチャネルにわたる顧客とのやり取りを管理するために必要なツールを企業に提供します。顧客の期待が進化し、パーソナライズされたサービスへの需要が高まるにつれ、CCaaSソリューションの採用が急増し、企業は顧客体験を向上させ、業務を合理化できるようになると予想されます。

さらに、人工知能と機械学習のCCaaSプラットフォームへの統合は、企業が顧客と対話する方法を変革しつつあります。これらのテクノロジーは、高度な分析、予測ルーティング、自動応答を可能にし、企業が顧客サービス・プロセスを最適化することを可能にします。AI主導の洞察を活用することで、企業は顧客のニーズや嗜好をよりよく理解し、満足度とロイヤルティの向上につなげることができます。市場が進化を続ける中、インテリジェントな顧客エンゲージメント・ソリューションへの注目は、CCaaSテクノロジーのさらなる採用を促進すると思われます。

さらに、リモートワークとデジタルトランスフォーメーションが重視されるようになり、CCaaS市場の将来が形成されつつあります。組織が新しい労働環境に適応するにつれ、リモートでのコラボレーションと管理を容易にするクラウドベースのコンタクトセンター・ソリューションの必要性が不可欠になります。CCaaSプラットフォームは、高いサービス品質を維持しながら、分散したチームをサポートするために必要な柔軟性と拡張性を提供します。このように、技術の進歩、ワークダイナミクスの変化、顧客の期待が融合することで、CCaaS市場は持続的な成長を遂げ、今後数年間の投資とイノベーションにとって重要な分野となっています。

当社のレポートは、様々な業界や市場に関する包括的かつ実用的な洞察をお客様に提供するために、綿密に作成されています。各レポートは、市場情勢を完全に理解するために、いくつかの重要な要素を含んでいます：

市場概要：定義、分類、業界の現状など、市場に関する詳細なイントロダクション。

市場力学：市場成長に影響を与える主な促進要因・抑制要因・機会・課題を詳細に分析します。このセクションでは、技術の進歩、規制の変更、新たな動向などの要因を検証します。

セグメンテーション分析：製品タイプ、用途、エンドユーザー、地域などの基準に基づき、市場を明確なセグメントに内訳。この分析により、各セグメントの業績と将来性を明らかにします。

競合情勢：市場シェア、製品ポートフォリオ、戦略的イニシアティブ、財務実績など、主要市場プレイヤーの包括的評価。主要企業が採用する競合力学と主要戦略に関する考察を提供します。

市場予測：過去のデータと現在の市場状況に基づき、一定期間における市場規模と成長動向を予測します。これには、定量的分析と将来の市場軌跡を示すグラフ表示が含まれます。

地域分析：地域ごとの市場パフォーマンスを評価し、主要市場や地域動向を明らかにします。地域の市場力学とビジネスチャンスを理解するのに役立ちます。

新たな動向と機会：現在の市場動向と新たな市場動向、技術革新、潜在的な投資対象分野を特定します。将来の市場開拓と成長見通しに関する洞察を提供します。

目次

第1章 序文

第2章 エグゼクティブサマリー

  • 市場のハイライト
  • 世界市場スナップショット

第3章 CCaaS（Contact Center as a Service）-産業分析

  • イントロダクション：市場力学
  • 市場促進要因
  • 市場抑制要因
  • 機会
  • 業界動向
  • ポーターのファイブフォース分析
  • 市場の魅力分析

第4章 バリューチェーン分析

  • バリューチェーン分析
  • 原材料分析
    • 原材料リスト
    • 原材料メーカーリスト
    • 主要原材料の価格動向
  • 潜在的バイヤーリスト
  • マーケティングチャネル
    • ダイレクトマーケティング
    • インダイレクトマーケティング
    • マーケティングチャネル発展動向

第5章 COVID-19発生の影響分析

第6章 CCaaS（Contact Center as a Service）の世界市場分析：ソリューション別

  • ソリューション別概要
  • 実績データと予測データ
  • ソリューション別分析
  • 自動コール分配
  • 通話録音
  • コンピュータ・テレフォニー・インテグレーション
  • カスタマーコラボレーション
  • ダイヤラー
  • 双方向音声応答
  • レポート分析
  • ワークフォースの最適化
  • その他

第7章 CCaaS（Contact Center as a Service）の世界市場分析：サービス別

  • サービス別概要
  • 実績データと予測データ
  • サービス別分析
  • インテグレーション・デプロイメント
  • サポート・メンテナンス
  • トレーニング・コンサルティング
  • マネージドサービス

第8章 CCaaS（Contact Center as a Service）の世界市場分析：企業規模別

  • 企業規模別概要
  • 実績データと予測データ
  • 企業規模別分析
  • 大企業
  • 中小企業

第9章 CCaaS（Contact Center as a Service）の世界市場分析：最終用途別

  • 最終用途別概要
  • 実績データと予測データ
  • 最終用途別分析
  • BFSI
  • 消費財小売
  • 政府機関
  • ヘルスケア
  • ITテレコム
  • 旅行ホスピタリティ
  • その他

第10章 CCaaS（Contact Center as a Service）の世界市場分析：地域別

  • 地域別展望
  • イントロダクション
  • 北米売上分析
    • 概要、実績と予測
    • 北米：セグメント別
    • 北米国別
    • 米国
    • カナダ
    • メキシコ
  • 欧州売上分析
    • 概要、実績と予測
    • 欧州セグメント別
    • 欧州：国別
    • 英国
    • フランス
    • ドイツ
    • イタリア
    • ロシア
    • その他欧州
  • アジア太平洋地域売上分析
    • 概要、実績と予測
    • アジア太平洋：セグメント別
    • アジア太平洋地域：国別
    • 中国
    • インド
    • 日本
    • 韓国
    • オーストラリア
    • その他アジア太平洋地域
  • ラテンアメリカ売上分析
    • 概要、実績と予測
    • ラテンアメリカ：セグメント別
    • ラテンアメリカ：国別
    • ブラジル
    • アルゼンチン
    • ペルー
    • チリ
    • その他ラテンアメリカ
  • 中東アフリカ売上分析
    • 概要、実績と予測
    • 中東アフリカ：セグメント別
    • 中東アフリカ地域国別売上分析
    • サウジアラビア
    • アラブ首長国連邦
    • イスラエル
    • 南アフリカ
    • その他中東とアフリカ

第11章 CCaaS（Contact Center as a Service）企業の競合情勢

  • サービスとしてのコンタクトセンター（Ccaas）市場競争
  • 提携・協力・合意
  • 合併・買収
  • 新製品の発売
  • その他の開発

第12章 企業プロファイル

  • 上位企業シェア分析
  • 市場集中度
  • Alcatel Lucent Enterprise
  • Avaya Inc.
  • Cisco Systems Inc.
  • Enghouse Interactive Inc.
  • Five9 Inc.
  • Genesys
  • Microsoft Corporation
  • NICE inContact
  • SAP SE
  • Unify Inc.
図表

LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • Analysis by Solution (USD MN)
  • Automatic Call Distribution Market Sales by Geography (USD MN)
  • Call Recording Market Sales by Geography (USD MN)
  • Computer Telephony Integration Market Sales by Geography (USD MN)
  • Customer Collaboration Market Sales by Geography (USD MN)
  • Dialer Market Sales by Geography (USD MN)
  • Interactive Voice Response Market Sales by Geography (USD MN)
  • Reporting Analytics Market Sales by Geography (USD MN)
  • Workforce Optimization Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Analysis Market by Service (USD MN)
  • Integration Deployment Market Sales by Geography (USD MN)
  • Support Maintenance Market Sales by Geography (USD MN)
  • Training Consulting Market Sales by Geography (USD MN)
  • Managed Services Market Sales by Geography (USD MN)
  • Analysis by Enterprise Size (USD MN)
  • Large Enterprises Market Sales by Geography (USD MN)
  • Small Medium Enterprises Market Sales by Geography (USD MN)
  • Analysis by End-Use (USD MN)
  • BFSI Market Sales by Geography (USD MN)
  • Consumer Goods Retail Market Sales by Geography (USD MN)
  • Government Market Sales by Geography (USD MN)
  • Healthcare Market Sales by Geography (USD MN)
  • IT Telecom Market Sales by Geography (USD MN)
  • Travel Hospitality Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Global Contact Center As A Service (Ccaas) Market Sales by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisition

LIST OF FIGURES

  • Research Scope of Contact Center As A Service (Ccaas) Report
  • Market Research Process
  • Market Research Methodology
  • Global Contact Center As A Service (Ccaas) Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Solution
  • Market Attractiveness Analysis by Service
  • Market Attractiveness Analysis by Enterprise Size
  • Market Attractiveness Analysis by End-Use
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Solution (USD MN)
  • Automatic Call Distribution Market Sales by Geography (USD MN)
  • Call Recording Market Sales by Geography (USD MN)
  • Computer Telephony Integration Market Sales by Geography (USD MN)
  • Customer Collaboration Market Sales by Geography (USD MN)
  • Dialer Market Sales by Geography (USD MN)
  • Interactive Voice Response Market Sales by Geography (USD MN)
  • Reporting Analytics Market Sales by Geography (USD MN)
  • Workforce Optimization Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Global Market Analysis by Service (USD MN)
  • Integration Deployment Market Sales by Geography (USD MN)
  • Support Maintenance Market Sales by Geography (USD MN)
  • Training Consulting Market Sales by Geography (USD MN)
  • Managed Services Market Sales by Geography (USD MN)
  • Global Market Analysis by Enterprise Size (USD MN)
  • Large Enterprises Market Sales by Geography (USD MN)
  • Small Medium Enterprises Market Sales by Geography (USD MN)
  • Global Market Analysis by End-Use (USD MN)
  • BFSI Market Sales by Geography (USD MN)
  • Consumer Goods Retail Market Sales by Geography (USD MN)
  • Government Market Sales by Geography (USD MN)
  • Healthcare Market Sales by Geography (USD MN)
  • IT Telecom Market Sales by Geography (USD MN)
  • Travel Hospitality Market Sales by Geography (USD MN)
  • Others Market Sales by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East Africa Market by Revenue
  • Recent Development in Industry
  • Top Company Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

目次
Product Code: VMR11219199

Global Contact Center as a Service (CCaaS) Market size is anticipated to grow from USD 6.95 Billion in 2024 to USD 33.83 Billion by 2033, showcasing a robust Compound Annual Growth Rate (CAGR) of 19.22% during the forecast period of 2026 to 2033.

The Contact Center as a Service (CCaaS) market is experiencing rapid growth as organizations increasingly seek flexible and scalable solutions for customer engagement. CCaaS platforms provide businesses with the tools necessary to manage customer interactions across multiple channels, including voice, chat, and social media, all while reducing the need for extensive on-premises infrastructure. As customer expectations evolve and the demand for personalized service rises, the adoption of CCaaS solutions is expected to surge, enabling organizations to enhance their customer experience and streamline operations.

Furthermore, the integration of artificial intelligence and machine learning into CCaaS platforms is transforming the way businesses interact with customers. These technologies enable advanced analytics, predictive routing, and automated responses, allowing organizations to optimize their customer service processes. By leveraging AI-driven insights, businesses can better understand customer needs and preferences, leading to improved satisfaction and loyalty. As the market continues to evolve, the focus on intelligent customer engagement solutions will drive further adoption of CCaaS technologies.

Additionally, the increasing emphasis on remote work and digital transformation is shaping the future of the CCaaS market. As organizations adapt to new working environments, the need for cloud-based contact center solutions that facilitate remote collaboration and management becomes essential. CCaaS platforms offer the flexibility and scalability required to support distributed teams while maintaining high levels of service quality. This convergence of technological advancements, changing work dynamics, and customer expectations positions the CCaaS market for sustained growth, making it a critical area for investment and innovation in the years ahead.

Our reports are meticulously crafted to provide clients with comprehensive and actionable insights into various industries and markets. Each report encompasses several critical components to ensure a thorough understanding of the market landscape:

Market Overview: A detailed introduction to the market, including definitions, classifications, and an overview of the industry's current state.

Market Dynamics: In-depth analysis of key drivers, restraints, opportunities, and challenges influencing market growth. This section examines factors such as technological advancements, regulatory changes, and emerging trends.

Segmentation Analysis: Breakdown of the market into distinct segments based on criteria like product type, application, end-user, and geography. This analysis highlights the performance and potential of each segment.

Competitive Landscape: Comprehensive assessment of major market players, including their market share, product portfolio, strategic initiatives, and financial performance. This section provides insights into the competitive dynamics and key strategies adopted by leading companies.

Market Forecast: Projections of market size and growth trends over a specified period, based on historical data and current market conditions. This includes quantitative analyses and graphical representations to illustrate future market trajectories.

Regional Analysis: Evaluation of market performance across different geographical regions, identifying key markets and regional trends. This helps in understanding regional market dynamics and opportunities.

Emerging Trends and Opportunities: Identification of current and emerging market trends, technological innovations, and potential areas for investment. This section offers insights into future market developments and growth prospects.

SEGMENTATION COVERED IN THE REPORT

By Solution

  • Automatic Call Distribution
  • Call Recording
  • Computer Telephony Integration
  • Customer Collaboration
  • Dialer
  • Interactive Voice Response
  • Reporting & Analytics
  • Workforce Optimization
  • Others

By Service

  • Integration & Deployment
  • Support & Maintenance
  • Training & Consulting
  • Managed Services

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By End-use

  • BFSI
  • Consumer Goods & Retail
  • Government
  • Healthcare
  • IT & Telecom
  • Travel & Hospitality
  • Others
  • COMPANIES PROFILED
  • Alcatel Lucent Enterprise
  • Avaya Inc.
  • Cisco Systems Inc.
  • Enghouse Interactive Inc.
  • Five9 Inc.
  • Genesys
  • Microsoft Corporation
  • NICE inContact
  • SAP SE
  • Unify Inc.
  • The above list can be customized.

TABLE OF CONTENTS

1 . PREFACE

  • 1.1. Report Description
    • 1.1.1. Objective
    • 1.1.2. Target Audience
    • 1.1.3. Unique Selling Proposition (USP) offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1. Market Research Process
    • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3 . CONTACT CENTER AS A SERVICE (CCAAS) – INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 Market Attractiveness Analysis By Solution
    • 3.7.2 Market Attractiveness Analysis By Service
    • 3.7.3 Market Attractiveness Analysis By Enterprise Size
    • 3.7.4 Market Attractiveness Analysis By End-Use
    • 3.7.5 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1. List of Raw Materials
    • 4.2.2. Raw Material Manufactures List
    • 4.2.3. Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1. Direct Marketing
    • 4.4.2. Indirect Marketing
    • 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY SOLUTION

  • 6.1 Overview by Solution
  • 6.2 Historical and Forecast Data
  • 6.3 Analysis by Solution
  • 6.4 Automatic Call Distribution Historic and Forecast Sales by Regions
  • 6.5 Call Recording Historic and Forecast Sales by Regions
  • 6.6 Computer Telephony Integration Historic and Forecast Sales by Regions
  • 6.7 Customer Collaboration Historic and Forecast Sales by Regions
  • 6.8 Dialer Historic and Forecast Sales by Regions
  • 6.9 Interactive Voice Response Historic and Forecast Sales by Regions
  • 6.10. Reporting Analytics Historic and Forecast Sales by Regions
  • 6.11 Workforce Optimization Historic and Forecast Sales by Regions
  • 6.12 Others Historic and Forecast Sales by Regions

7 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY SERVICE

  • 7.1 Overview by Service
  • 7.2 Historical and Forecast Data
  • 7.3 Analysis by Service
  • 7.4 Integration Deployment Historic and Forecast Sales by Regions
  • 7.5 Support Maintenance Historic and Forecast Sales by Regions
  • 7.6 Training Consulting Historic and Forecast Sales by Regions
  • 7.7 Managed Services Historic and Forecast Sales by Regions

8 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY ENTERPRISE SIZE

  • 8.1 Overview by Enterprise Size
  • 8.2 Historical and Forecast Data
  • 8.3 Analysis by Enterprise Size
  • 8.4 Large Enterprises Historic and Forecast Sales by Regions
  • 8.5 Small Medium Enterprises Historic and Forecast Sales by Regions

9 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY END-USE

  • 9.1 Overview by End-Use
  • 9.2 Historical and Forecast Data
  • 9.3 Analysis by End-Use
  • 9.4 BFSI Historic and Forecast Sales by Regions
  • 9.5 Consumer Goods Retail Historic and Forecast Sales by Regions
  • 9.6 Government Historic and Forecast Sales by Regions
  • 9.7 Healthcare Historic and Forecast Sales by Regions
  • 9.8 IT Telecom Historic and Forecast Sales by Regions
  • 9.9 Travel Hospitality Historic and Forecast Sales by Regions
  • 9.10. Others Historic and Forecast Sales by Regions

10 . GLOBAL CONTACT CENTER AS A SERVICE (CCAAS) MARKET ANALYSIS BY GEOGRAPHY

  • 10.1. Regional Outlook
  • 10.2. Introduction
  • 10.3. North America Sales Analysis
    • 10.3.1. Overview, Historic and Forecast Sales Analysis
    • 10.3.2. North America By Segment Sales Analysis
    • 10.3.3. North America By Country Sales Analysis
    • 10.3.4. United State Sales Analysis
    • 10.3.5. Canada Sales Analysis
    • 10.3.6. Mexico Sales Analysis
  • 10.4. Europe Sales Analysis
    • 10.4.1. Overview, Historic and Forecast Sales Analysis
    • 10.4.2. Europe by Segment Sales Analysis
    • 10.4.3. Europe by Country Sales Analysis
    • 10.4.4. United Kingdom Sales Analysis
    • 10.4.5. France Sales Analysis
    • 10.4.6. Germany Sales Analysis
    • 10.4.7. Italy Sales Analysis
    • 10.4.8. Russia Sales Analysis
    • 10.4.9. Rest Of Europe Sales Analysis
  • 10.5. Asia Pacific Sales Analysis
    • 10.5.1. Overview, Historic and Forecast Sales Analysis
    • 10.5.2. Asia Pacific by Segment Sales Analysis
    • 10.5.3. Asia Pacific by Country Sales Analysis
    • 10.5.4. China Sales Analysis
    • 10.5.5. India Sales Analysis
    • 10.5.6. Japan Sales Analysis
    • 10.5.7. South Korea Sales Analysis
    • 10.5.8. Australia Sales Analysis
    • 10.5.9. Rest Of Asia Pacific Sales Analysis
  • 10.6. Latin America Sales Analysis
    • 10.6.1. Overview, Historic and Forecast Sales Analysis
    • 10.6.2. Latin America by Segment Sales Analysis
    • 10.6.3. Latin America by Country Sales Analysis
    • 10.6.4. Brazil Sales Analysis
    • 10.6.5. Argentina Sales Analysis
    • 10.6.6. Peru Sales Analysis
    • 10.6.7. Chile Sales Analysis
    • 10.6.8. Rest of Latin America Sales Analysis
  • 10.7. Middle East Africa Sales Analysis
    • 10.7.1. Overview, Historic and Forecast Sales Analysis
    • 10.7.2. Middle East Africa by Segment Sales Analysis
    • 10.7.3. Middle East Africa by Country Sales Analysis
    • 10.7.4. Saudi Arabia Sales Analysis
    • 10.7.5. UAE Sales Analysis
    • 10.7.6. Israel Sales Analysis
    • 10.7.7. South Africa Sales Analysis
    • 10.7.8. Rest Of Middle East And Africa Sales Analysis

11 . COMPETITIVE LANDSCAPE OF THE CONTACT CENTER AS A SERVICE (CCAAS) COMPANIES

  • 11.1. Contact Center As A Service (Ccaas) Market Competition
  • 11.2. Partnership/Collaboration/Agreement
  • 11.3. Merger And Acquisitions
  • 11.4. New Product Launch
  • 11.5. Other Developments

12 . COMPANY PROFILES OF CONTACT CENTER AS A SERVICE (CCAAS) INDUSTRY

  • 12.1. Top Company Share Analysis
  • 12.2. Market Concentration Rate
  • 12.3. Alcatel Lucent Enterprise
    • 12.3.1. Company Overview
    • 12.3.2. Company Revenue
    • 12.3.3. Products
    • 12.3.4. Recent Developments
  • 12.4. Avaya Inc.
    • 12.4.1. Company Overview
    • 12.4.2. Company Revenue
    • 12.4.3. Products
    • 12.4.4. Recent Developments
  • 12.5. Cisco Systems Inc.
    • 12.5.1. Company Overview
    • 12.5.2. Company Revenue
    • 12.5.3. Products
    • 12.5.4. Recent Developments
  • 12.6. Enghouse Interactive Inc.
    • 12.6.1. Company Overview
    • 12.6.2. Company Revenue
    • 12.6.3. Products
    • 12.6.4. Recent Developments
  • 12.7. Five9 Inc.
    • 12.7.1. Company Overview
    • 12.7.2. Company Revenue
    • 12.7.3. Products
    • 12.7.4. Recent Developments
  • 12.8. Genesys
    • 12.8.1. Company Overview
    • 12.8.2. Company Revenue
    • 12.8.3. Products
    • 12.8.4. Recent Developments
  • 12.9. Microsoft Corporation
    • 12.9.1. Company Overview
    • 12.9.2. Company Revenue
    • 12.9.3. Products
    • 12.9.4. Recent Developments
  • 12.10. NICE inContact
    • 12.10.1. Company Overview
    • 12.10.2. Company Revenue
    • 12.10.3. Products
    • 12.10.4. Recent Developments
  • 12.11. SAP SE
    • 12.11.1. Company Overview
    • 12.11.2. Company Revenue
    • 12.11.3. Products
    • 12.11.4. Recent Developments
  • 12.12. Unify Inc.
    • 12.12.1. Company Overview
    • 12.12.2. Company Revenue
    • 12.12.3. Products
    • 12.12.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies