ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場：展開別、タイプ別、地域範囲別および予測

ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの市場規模と予測

ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの市場規模は、2024年に19億米ドルと評価され、2026～2032年にかけて13.2％のCAGRで成長し、2032年までに51億2,000万米ドルに達すると予測されています。

ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアは、医療機関におけるスタッフのスケジューリングの最適化、管理業務の合理化、業務効率の向上を目的としたソリューションの集合体です。

これらのソフトウェアソリューションには通常、シフト計画、勤怠管理、労働予測、コンプライアンス管理などの機能が含まれており、ヘルスケア機関は適切な人員配置と法令遵守を維持しながら、効果的にワークフォースを管理することができます。ヘルスケアサービスの需要が高まる中、医療機関はWFMソフトウェアを使用して、患者ケアの向上、コスト削減、従業員の幸福度を高める必要があります。

人工知能や予測分析などの技術の向上により、これらのシステムの機能がさらに拡大され、より正確な業務管理が可能になるため、ヘルスケアにおけるWFMソフトウェアの将来の展望は楽観的です。

ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場力学

ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場を形成している主要市場力学は以下の通りです。

主要市場促進要因

ヘルスケアサービスに対する需要の増加：ヘルスケアサービスに対する需要の増加：世界人口の増加と多くの国における人口動態の高齢化が相まって、ヘルスケアサービスに対する需要が増加しています。このような需要の増加は、患者のニーズを効率的に満たすために、人事管理システムを合理化するようヘルスケア施設に圧力をかけています。

規制遵守要件：ヘルスケア産業は規制が厳しく、スタッフのスケジューリング、労働規制、患者ケア基準など、厳しいコンプライアンス要件が課されています。WFMソフトウェアは、時間モニタリング、スケジューリング、適切な人員比率の維持などの活動を自動化することにより、ヘルスケア企業がこれらの要件を遵守することを支援し、コンプライアンス違反による罰則や法的懸念のリスクを低減します。

コスト削減と業務効率の重視：ヘルスケア企業は、質の高い患者ケアを提供する一方で、コスト削減を迫られ続けています。WFMソフトウェアにより、人員数の最適化、残業代の削減、管理業務の合理化が可能になり、大幅なコスト削減と業務効率の向上が実現します。

バリュー・ベースケアと患者中心モデルへのシフト：バリュー・ベースケアと患者中心モデルへのシフトに伴い、ヘルスケアプロバイダは患者の転帰と満足度の向上に重点を置くようになっています。効果的な人員管理は、こうした目標を達成する上で非常に重要です。なぜなら、適切な能力を持つ人材を確保することで、患者が必要とするときに質の高いケアを提供することができ、患者の幸福度とロイヤルティを高めることができるからです。

主要課題

既存システムとの統合：多くのヘルスケア企業は、既存の人事、給与、スケジュール管理システムを持っています。WFMソフトウェアとこれらの既存システムとの統合は、互換性の課題、データ移行の複雑さ、相互運用性の懸念のために困難な場合があります。シームレスな統合は、スムーズなオペレーションと医療機関全体のデータ精度を確保するために非常に重要です。

規制要件の遵守：ヘルスケアは高度に規制されたセクタであり、労働法、医療規制、HIPAAのような患者プライバシー法に対する厳しいコンプライアンス要件があります。WFMソフトウェアは、これらのガイドラインに従い、人員スケジューリング、タイムトラッキング、データセキュリティなどのセグメントにおけるコンプライアンスを保証する必要があります。これらの規制を遵守しないと、法的な影響や風評被害につながる可能性があります。

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変化への抵抗とスタッフを発表新しいWFMソフトウェアの導入は、従来型手作業や古いシステムに慣れている従業員からの抵抗に頻繁に遭遇します。変化への抵抗は、WFMソフトウェアの導入を妨げ、その機能の活用不足や誤用を招く可能性があります。抵抗を克服し、WFMの導入を成功させるには、適切なトレーニング、コミュニケーション、変更管理手法が必要です。

ヘルスケアワークフォース管理の複雑さ：このような異質なワークフォースを扱うには、部門やシフトを超えて適切な人材を提供すること、複数の証明書や資格を扱うこと、直前のスケジュール変更に対応することなど、いくつかの問題があります。これらの課題に効果的に対処するためには、WFMソフトウェアは、適応性とカスタマイズ性の両方が必要です。

主要動向

クラウドベースのソリューションへのシフト：ヘルスケア産業では、クラウドベースのWFMソリューションへの志向が高まっています。クラウドベースのソフトウェアは拡大性、柔軟性、アクセス性に優れており、ヘルスケア企業はインターネット接続があれば、どのデバイスからでもワークフォース管理機能にアクセスできます。この動向は、既存システムとの統合を容易にし、インフラの初期費用を抑え、より良い意思決定のためのデータへのリアルタイムアクセスを可能にします。

人工知能と予測分析を発表ヘルスケア企業では、WFMソフトウェアの人工知能（AI）と予測分析機能を利用して、人員配置レベルの最適化、患者の需要予測、業務効率の向上を図る動きが加速しています。AIを搭載したアルゴリズムは、過去のデータ、スタッフの嗜好、患者の流れパターン、外的要因を調査し、正確な予測を行い、スケジューリング業務を自動化し、潜在的な人員不足または余剰を事前に検出することができます。

従業員エンゲージメントとワークライフバランスの重視：従業員エンゲージメントとワークライフバランスは、ヘルスケアにおけるワークフォース管理において、ますます不可欠な要素となってきています。WFMソフトウェアは、セルフサービスポータル、モバイルアプリ、柔軟なスケジューリングオプションを含むように成長しており、従業員は簡単にカレンダーを管理し、勤務時間を変更し、休暇を申請することができます。これらの属性は、ヘルスケアビジネスにおける従業員の幸福度の向上、燃え尽き症候群の減少、定着率の向上に貢献しています。

遠隔医療やリモートワークとの統合：ヘルスケアにおいてテレヘルスやリモートワークが普及するにつれ、バーチャルなケア提供モデルやリモートワークフォース管理を可能にするWFMソフトウェアへの需要が高まっています。WFMシステムには、遠隔会議ツール、バーチャルコラボレーションプラットフォーム、リモートモニタリング機能などの機能があり、散在するヘルスケア・チーム間のコミュニケーションと調整を促進します。この動向により、ヘルスケア企業は人材リソースを最大限に活用し、患者のケアへのアクセスを向上させ、ハイブリッドワークやリモートワークなどの労働環境の変化に適応することができます。

目次

第1章 ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場導入

• 市場概要
• 調査範囲
• 前提条件

第2章 エグゼクティブサマリー

第3章 VERIFIED MARKET RESEARCHの調査手法

• データマイニング
• バリデーション
• 一次資料
• データソース一覧

第4章 ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場展望

• 概要
• 市場力学
  • 促進要因
  • 抑制要因
  • 機会
• ポーターのファイブフォースモデル
• バリューチェーン分析

第5章 ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場（展開別

• 概要
• オンプレミス
• クラウドベース

第6章 ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場：タイプ別

• 概要
• ソフトウェア
• サービス

第7章 ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場：地域別

• 概要
• 北米
  • 米国
  • カナダ
  • メキシコ
• 欧州
  • ドイツ
  • 英国
  • フランス
  • その他の欧州
• アジア太平洋
  • 中国
  • 日本
  • インド
  • その他のアジア太平洋
• その他
  • ラテンアメリカ
  • 中東・アフリカ

第8章 ヘルスケアにおけるワークフォース管理（WFM）ソフトウェアの世界市場競合情勢

• 概要
• 各社の市場ランキング
• 主要開発戦略

第9章 企業プロファイル

• IBM Corporation
• Infor, Inc
• Oracle Corporation
• Kronos Inc
• SAP AG
• McKasson Corporation
• NICE Systems
• Automatic Data Processing
• Active Operations Management International
• General Electric

第10章 主要開発

• 製品上市/開発
• 合併と買収
• 事業拡大
• パートナーシップと提携

第11章 付録

• 関連調査

Workforce Management (WFM) Software In Healthcare Market Size And Forecast

Workforce Management (WFM) Software In Healthcare Market size was valued at USD 1.9 Billion in 2024 and is projected to reach USD 5.12 Billion by 2032, growing at a CAGR of 13.2% from 2026 to 2032.

Workforce Management (WFM) software in healthcare is a collection of solutions meant to optimize staff scheduling, streamline administrative duties, and improve operational efficiency in healthcare institutions.

These software solutions typically include features like shift planning, time and attendance tracking, labor forecasting, and compliance management, allowing healthcare organizations to effectively manage their workforce while maintaining adequate staffing levels and regulatory compliance. With rising demand for healthcare services, healthcare providers must use WFM software to improve patient care, cut costs, and increase employee happiness.

Looking forward, the future scope of WFM software in healthcare is optimistic, as improvements in technology, such as artificial intelligence and predictive analytics, will further expand the capabilities of these systems, allowing more precise

Global Workforce Management (WFM) Software In Healthcare Market Dynamics

The key market dynamics that are shaping the global workforce management (WFM) software in healthcare market include:

Key Market Drivers:

Increasing Demand for Healthcare Services: The growing global population, combined with aging demographics in many nations, is driving up demand for healthcare services. This increase in demand puts pressure on healthcare facilities to streamline their personnel management systems in order to satisfy patient needs efficiently.

Regulatory Compliance Requirements: The healthcare industry is highly regulated, with strict compliance requirements for staff scheduling, labor regulations, and patient care standards. WFM software assists healthcare firms in adhering to these requirements by automating activities such as time monitoring, scheduling, and maintaining suitable staffing ratios, lowering the risk of noncompliance penalties and legal concerns.

Focus on Cost Reduction and Operational Efficiency: Healthcare firms face ongoing pressure to save costs while providing high-quality patient care. WFM software allows businesses to optimize workforce numbers, reduce overtime charges, and streamline administrative duties, resulting in considerable cost savings and increased operational efficiency.

Shift to Value-Based Care and Patient-Centric Models: With the shift to value-based care and patient-centric models, healthcare providers are putting more emphasis on improving patient outcomes and satisfaction. Effective workforce management is critical in attaining these objectives because it ensures that the right people with the right abilities are available to provide quality care to patients when they need it, hence increasing patient happiness and loyalty.

Key Challenges:

Integration with Existing Systems: Many healthcare firms have existing HR, payroll, and scheduling systems. Integrating WFM software with these historical systems can be difficult due to compatibility challenges, data migration complications, and interoperability concerns. Seamless integration is critical for ensuring smooth operations and data accuracy throughout the firm.

Compliance with Regulatory Requirements: Healthcare is a highly regulated sector, with stringent compliance requirements for labor laws, healthcare regulations, and patient privacy laws like HIPAA. WFM software must follow these guidelines and assure compliance in areas such as personnel scheduling, time tracking, and data security. Failure to comply with these regulations can lead to legal consequences and reputational harm.

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esistance to Change and Staff Adoption: Implementing new WFM software frequently encounters resistance from employees who are used to traditional manual methods or older systems. Resistance to change might impede the adoption of WFM software, resulting in underutilization or misuse of its features. Proper training, communication, and change management methods are necessary to overcome resistance and ensure the successful implementation of WFM.

Complexity of Healthcare Workforce Management: The healthcare workforce is broad and complicated, with multiple positions, specialties, and skill levels. handling this heterogeneous workforce presents several issues, including providing appropriate personnel across departments and shifts, handling multiple certificates and credentials, and accommodating last-minute scheduling changes. To effectively address these challenges, WFM software must be both adaptable and customizable.

Key Trends:

Shift Towards Cloud-Based Solutions: In the healthcare industry, there is a rising preference for cloud-based WFM solutions. Cloud-based software is scalable, flexible, and accessible, allowing healthcare firms to access workforce management capabilities from any device with an internet connection. This trend facilitates integration with existing systems, lowers upfront infrastructure costs, and allows real-time access to data for better decision-making.

Adoption of Artificial Intelligence and Predictive Analytics: Healthcare firms are increasingly using WFM software's artificial intelligence (AI) and predictive analytics capabilities to optimize staffing levels, forecast patient demand, and increase operational efficiency. AI-powered algorithms can examine historical data, staff preferences, patient flow patterns, and external factors to provide accurate projections, automate scheduling operations, and detect potential staffing gaps or surpluses in advance.

Focus on Employee Engagement and Work-Life Balance: Employee engagement and work-life balance are becoming increasingly essential factors in workforce management in healthcare. WFM software is growing to include self-service portals, mobile apps, and flexible scheduling options, allowing employees to easily manage their calendars, switch hours, and request leave. These attributes contribute to increasing employee happiness, less burnout, and higher retention rates in healthcare businesses.

Integration with Telehealth and Remote Work: As telehealth and remote work become more prevalent in healthcare, there is an increasing demand for WFM software to enable virtual care delivery models and remote workforce management. WFM systems include features like teleconferencing tools, virtual collaboration platforms, and remote monitoring capabilities to promote communication and coordination among scattered healthcare teams. This trend enables healthcare firms to maximize staffing resources, increase patient access to care, and adapt to changing work environments, such as hybrid or remote work arrangements.

Global Workforce Management (WFM) Software In Healthcare Market Regional Analysis

Here is a more detailed regional analysis of the global workforce management (WFM) software in healthcare market:

North America:

North America emerges as the leading force in the workforce management (WFM) software sector of the healthcare business. This supremacy is based on a number of key factors that distinguish the region.

North American healthcare providers have adopted WFM software as a key component of their organizational plans, thanks to a mix of strong technology infrastructure, a mature healthcare ecosystem, and a tireless quest of operational efficiency. This software allows them to maximize labor resources, streamline processes, and comply with tight regulatory requirements.

Furthermore, North America's proactive approach to incorporating cutting-edge technologies and its steadfast dedication to improving patient care further strengthen its leading position in the worldwide WFM software market within the healthcare domain.

Asia Pacific:

The Asia Pacific area emerges as the fastest-growing sector in the healthcare workforce management (WFM) software industry. This dynamic growth trajectory is supported by a number of regionally specific characteristics.

Healthcare demand in Asia Pacific is on the rise due to rising economies, increased urbanization, and an increasingly affluent middle class. Furthermore, governments around the area are actively investing in healthcare infrastructure and technology, accelerating the adoption of WFM software solutions.

Furthermore, the region's broad healthcare landscape, which ranges from highly developed markets like Japan and Australia to rising nations like India and China, provides a large canvas for WFM software companies to extend their presence.

This rise is further fueled by rising awareness among healthcare professionals about the benefits of WFM software in Increasing operational efficiency, optimizing resource allocation, and increasing patient outcomes. As a result, the Asia Pacific region is well-positioned to drive the worldwide expansion of the WFM software market in the healthcare industry.

Global Workforce Management (WFM) Software In Healthcare Market:

Segmentation Analysis

The Global Workforce Management (WFM) Software In Healthcare Market is segmented on the basis of By Deployment, By Type and Geography.

Workforce Management (WFM) Software In Healthcare Market Segmentation Analysis

Based on Deployment

the Global Workforce Management (WFM) Software in Healthcare Market is segmented into On-Premise and Cloud Based. The Cloud-Based sector dominates due to its scalability, flexibility, and cost-effectiveness, allowing healthcare businesses to use WFM solutions remotely and manage their staff more efficiently. Meanwhile, the On-Premise market is expanding the quickest, driven by sustained demand from healthcare facilities with unique data security or regulatory compliance needs that necessitate local data storage and management.

Workforce Management (WFM) Software In Healthcare Market, By Type

• Software
• Services

Based on the Type, the Global Workforce Management (WFM) Software in Healthcare Market is segmented into Software, Services. The software market leads, thanks to the growing use of digital solutions for staff scheduling, time tracking, and compliance monitoring. Meanwhile, the Services segment is expanding the fastest, driven by increased demand for implementation, training, consulting, and support services to improve healthcare providers' use and efficacy of WFM software.

Key Players

The "Global Workforce Management (WFM) Software In Healthcare Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are IBM Corporation, Infor, Inc, Oracle Corporation, Kronos Inc, SAP AG, McKesson Corporation, Automatic Data Processing Inc, NICE Systems, Active Operations Management International, and General Electric.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

• Global Workforce Management (WFM) Software In Healthcare Market: Recent Developments
• In April 2024, Zebra Technologies Corporation (NASDAQ: ZBRA), a global digital solution provided that helps businesses intelligently link data, assets, and people, said today that it has been named a Leader by Nucleus Research . Workforce Management (WFM) Technology Value Matrix. This is Zebra's sixth consecutive year in the Leader's quadrant, demonstrating the company's dedication to assisting clients in driving efficient retail operations and front-line interaction in order to provide a modern shop experience.
• In February 2024, QGenda, a major provider of healthcare workforce management solutions, was ranked first for Nurse and Staff Scheduling in the 2024 Best in KLAS: Software & Services survey. This is the third year in a row that QGenda has led the nurse category, highlighting the company's efforts to guarantee healthcare clients properly deploy their care teams, maximizing resources and enhancing retention.
• In January 2023, Accenture (NYSE: ACN) and UKG, a leading provider of HR, payroll, and workforce management solutions for all people, are partnered to assist Ardent Health Services improve workforce visibility and agility across its network of 30 hospitals and 200 places of care. From timekeeping to scheduling, Ardent is modernizing workforce operations to provide frontline professionals with more flexible scheduling solutions that support work-life balance, while maintaining committed to providing high-quality healthcare services. Accenture collaborated with Ardent to use UKG Dimensions, an AI-powered workforce management solution, to better manage scheduling, payroll, and attendance across its healthcare locations.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities
• 4.3 Porters Five Force Model
• 4.4 Value Chain Analysis

5 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY DEPLOYMENT

• 5.1 Overview
• 5.2 On Premise
• 5.3 Cloud Based

6 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY TYPE

• 6.1 Overview
• 6.2 Software
• 6.3 Services

7 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY GEOGRAPHY

• 7.1 Overview
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
  • 7.2.3 Mexico
• 7.3 Europe
  • 7.3.1 Germany
  • 7.3.2 U.K.
  • 7.3.3 France
  • 7.3.4 Rest of Europe
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 Japan
  • 7.4.3 India
  • 7.4.4 Rest of Asia Pacific
• 7.5 Rest of the World
  • 7.5.1 Latin America
  • 7.5.2 Middle East and Africa

8 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET COMPETITIVE LANDSCAPE

• 8.1 Overview
• 8.2 Company Market Ranking
• 8.3 Key Development Strategies

9 COMPANY PROFILES

• 9.1 IBM Corporation
  • 9.1.1 Overview
  • 9.1.2 Financial Performance
  • 9.1.3 Product Outlook
  • 9.1.4 Key Developments
• 9.2 Infor, Inc
  • 9.2.1 Overview
  • 9.2.2 Financial Performance
  • 9.2.3 Product Outlook
  • 9.2.4 Key Developments
• 9.3 Oracle Corporation
  • 9.3.1 Overview
  • 9.3.2 Financial Performance
  • 9.3.3 Product Outlook
  • 9.3.4 Key Developments
• 9.4 Kronos Inc
  • 9.4.1 Overview
  • 9.4.2 Financial Performance
  • 9.4.3 Product Outlook
  • 9.4.4 Key Developments
• 9.5 SAP AG
  • 9.5.1 Overview
  • 9.5.2 Financial Performance
  • 9.5.3 Product Outlook
  • 9.5.4 Key Developments
• 9.6 McKasson Corporation
  • 9.6.1 Overview
  • 9.6.2 Financial Performance
  • 9.6.3 Product Outlook
  • 9.6.4 Key Developments
• 9.7 NICE Systems
  • 9.7.1 Overview
  • 9.7.2 Financial Performance
  • 9.7.3 Product Outlook
  • 9.7.4 Key Developments
• 9.8 Automatic Data Processing
  • 9.8.1 Overview
  • 9.8.2 Financial Performance
  • 9.8.3 Product Outlook
  • 9.8.4 Key Developments
• 9.9 Active Operations Management International
  • 9.9.1 Overview
  • 9.9.2 Financial Performance
  • 9.9.3 Product Outlook
  • 9.9.4 Key Developments
• 9.10 General Electric
  • 9.10.1 Overview
  • 9.10.2 Financial Performance
  • 9.10.3 Product Outlook
  • 9.10.4 Key Developments

10 KEY DEVELOPMENTS

• 10.1 Product Launches/Developments
• 10.2 Mergers and Acquisitions
• 10.3 Business Expansions
• 10.4 Partnerships and Collaborations

11 Appendix

• 11.1 Related Research