カスタマージャーニーマッピングソフトウェアの世界市場レポート 2025年

カスタマージャーニーマッピングソフトウェアの市場規模は、今後数年で飛躍的な成長が見込まれます。2029年にはCAGR20.5％で346億6,000万米ドルに成長します。予測期間の成長は、AIと予測分析の採用、パーソナライゼーションの需要、部門を超えたコラボレーション、競争の激化と差別化、顧客維持とロイヤルティの重視などに起因すると考えられます。予測期間の主な動向には、エモーショナル・ジャーニー・マッピング、CRMシステムとの統合、顧客維持の重視、モバイル中心機能、コラボレーション・ワークフローなどがあります。

顧客データのデータ品質とセキュリティの向上への注目の高まりが、今後のカスタマージャーニーマッピングソフトウェア市場の成長を促進すると予測されます。データ品質とは、データの状態を測定するもので、特定の目的に対してどれだけ有用であるか、完全性、正確性、適時性、一貫性、妥当性、一意性などの要素に依存します。カスタマージャーニーマッピングは、最初の接触から、エンゲージメントのプロセス、そして長期的な関係へと、顧客の体験を最初から最後まで物語るもので、その途中の重要なインタラクションに関する重要な情報を提供します。例えば、2022年、オライリーのAI Adoption in the Enterprise 2022レポートによると、回答者の48％がデータ分析、機械学習、AIツールを使用してデータ品質の問題に対処しています。したがって、顧客データのデータ品質とセキュリティの向上への注目が高まっていることが、カスタマージャーニーマッピングソフトウェア市場の成長を促進しています。

クラウドサービスの採用が増加していることが、今後数年間のカスタマージャーニーマッピングソフトウェア市場の成長を促進すると予想されます。クラウドとは、インターネット上でデータやアプリケーションを保存・管理するリモートサーバーのネットワークを指します。カスタマージャーニーマッピングソフトウェアでは、クラウドサービスはスケーラブルでアクセス可能なプラットフォームを提供し、リアルタイムのデータ分析を容易にし、企業がよりパーソナライズされたシームレスな顧客体験を創造することを可能にします。その結果、クラウドサービスの採用が増加し、カスタマージャーニーマッピングソフトウェア市場の成長を促進しています。例えば、2024年9月、米国を拠点に知見を提供する組織であるCloud Instituteは、柔軟性、拡張性、革新性の向上を求める企業の要望により、クラウドの導入ペースが加速していると報告しています。クラウド・インフラストラクチャへの世界の支出は1兆ドルを超え、パブリック・クラウド・サービスは約6,788億米ドルに達すると予想されており、クラウド技術が世界中のさまざまな業界に変革をもたらしつつあることは明らかです。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場-金利、インフレ、地政学、コロナ禍、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界成長分析と戦略分析フレームワーク

• 世界のカスタマージャーニーマッピングソフトウェア PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のカスタマージャーニーマッピングソフトウェア市場成長率分析
• 世界のカスタマージャーニーマッピングソフトウェア市場の実績：規模と成長, 2019-2024
• 世界のカスタマージャーニーマッピングソフトウェア市場の予測：規模と成長, 2024-2029, 2034F
• 世界のカスタマージャーニーマッピングソフトウェア総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のカスタマージャーニーマッピングソフトウェア市場：コンポーネント別、実績と予測, 2019-2024, 2024-2029F, 2034F
• ソフトウェア
• サービス
• コンサルティングサービス
• 世界のカスタマージャーニーマッピングソフトウェア市場：組織規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 中小企業
• 大企業
• 世界のカスタマージャーニーマッピングソフトウェア市場：展開別、実績と予測, 2019-2024, 2024-2029F, 2034F
• オンプレミス
• クラウドベース
• 世界のカスタマージャーニーマッピングソフトウェア市場：エンドユーザー別、実績と予測, 2019-2024, 2024-2029F, 2034F
• BFSI
• 小売および消費財
• メディアとエンターテイメント
• ヘルスケアと医薬品
• 自動車
• IT・通信
• 旅行とホスピタリティ
• 教育
• その他のエンドユーザー
• 世界のカスタマージャーニーマッピングソフトウェア市場：ソフトウェアのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 視覚化ツール
• ジャーニーマッピングツール
• 分析およびレポートツール
• 統合ツール
• 世界のカスタマージャーニーマッピングソフトウェア市場：サービスのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 実装サービス
• サポートおよびメンテナンスサービス
• トレーニングサービス
• 世界のカスタマージャーニーマッピングソフトウェア市場：コンサルティングサービスのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 戦略コンサルティング
• プロセス改善コンサルティング
• テクノロジーコンサルティング

第7章 地域別・国別分析

• 世界のカスタマージャーニーマッピングソフトウェア市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のカスタマージャーニーマッピングソフトウェア市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• カスタマージャーニーマッピングソフトウェア市場：競合情勢
• カスタマージャーニーマッピングソフトウェア市場：企業プロファイル
  • Smaply GmbH Overview, Products and Services, Strategy and Financial Analysis
  • UXPressia Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Contentsquare SAS Overview, Products and Services, Strategy and Financial Analysis
  • Glassbox Digital UK Ltd. Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• CleverTap Inc.
• MoEngage Inc.
• WebEngage Marketing Cloud Solutions Private Limited
• Salesforce. com Inc.
• Custellencia LLC
• Whatfix Inc.
• Cemantica Labs Private Limited
• SurveySparrow Inc.
• The Rocket Science Group LLC
• Hotjar Limited
• Mixpanel Inc.
• FullStory Inc.
• UserZoom Technologies Inc.
• UserTesting Inc.
• Qualtrics LLC

第32章 世界市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 市場の最近の動向

第35章 市場の潜在力が高い国、セグメント、戦略

• カスタマージャーニーマッピングソフトウェア市場2029年-最も新しい機会を提供する国
• カスタマージャーニーマッピングソフトウェア市場2029年-最も新しい機会を提供するセグメント
• カスタマージャーニーマッピングソフトウェア市場2029年-成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

The customer journey mapping software refers to software tool that records and presents information of customers' interactions with a company. From buying products online to accessing customer service on the phone to airing grievances on social media is done with the customer journey mapping software. The customer journey mapping software is used for customer experience and direct the customer's connection or transaction with service or product.

The main components of customer journey mapping software are software, services, and consulting services. Software refers to a set of instructions, data, or programs used to operate computers and execute specific tasks. The various organization size includes small and medium enterprises and large enterprises. The deployments are cloud-based and on-premise. The various end-users involved customer journey mapping software for BFSI, customer journey mapping software for retail and consumer goods, customer journey mapping software for media and entertainment, customer journey mapping software for healthcare and pharmaceutical, customer journey mapping software for automotive, customer journey mapping software for IT and telecommunication, customer journey mapping software for travel and hospitality, customer journey mapping software for education, and customer journey mapping software for other end users.

The customer journey mapping software market research report is one of a series of new reports from The Business Research Company that provides customer journey mapping software market statistics, including customer journey mapping software industry global market size, regional shares, competitors with a customer journey mapping software market share, detailed customer journey mapping software market segments, market trends and opportunities, and any further data you may need to thrive in the customer journey mapping software industry. This customer journey mapping software market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The customer journey mapping software market size has grown rapidly in recent years. It will grow from $14.2 billion in 2024 to $16.46 billion in 2025 at a compound annual growth rate (CAGR) of 15.9%. The growth in the historic period can be attributed to shifting customer-centric focus, digital transformation, rise of omnichannel marketing, data-driven insights, improved understanding of customer behavior.

The customer journey mapping software market size is expected to see exponential growth in the next few years. It will grow to $34.66 billion in 2029 at a compound annual growth rate (CAGR) of 20.5%. The growth in the forecast period can be attributed to adoption of ai and predictive analytics, demand for personalization, cross-functional collaboration, increased competition and differentiation, focus on customer retention and loyalty. Major trends in the forecast period include emotional journey mapping, integration with CRM systems, emphasis on customer retention, mobile-centric capabilities, collaborative workflows.

Increasing focus on improving data quality and security of customer data is expected to propel the growth of the customer journey mapping software market going forward. Data quality measures the condition of data, relying on factors such as how useful it is to the specific purpose, completeness, accuracy, timeliness, consistency, validity, and uniqueness. Customer journey mapping would tell the story of the customer's experience from start to finish from initial contact, by the process of engagement, and into a long-term relationship, by giving critical information about key interactions along the way. For instance, in 2022, According to the O'Reilly AI Adoption in the Enterprise 2022 report, 48% of respondents use data analysis, machine learning, or AI tools to address data quality issues. Therefore, the increasing focus on improving data quality and security of customer data is driving the customer journey mapping software market growth.

The increasing adoption of cloud services is expected to drive the growth of the customer journey mapping software market in the coming years. The cloud refers to a network of remote servers that store and manage data and applications over the Internet. In customer journey mapping software, cloud services offer scalable and accessible platforms, facilitating real-time data analysis and enabling businesses to create more personalized and seamless customer experiences. Consequently, the rising adoption of cloud services is propelling the growth of the customer journey mapping software market. For example, in September 2024, the Cloud Institute, a U.S.-based organization providing insights, reported that the pace of cloud adoption is accelerating, driven by companies' desires for increased flexibility, scalability, and innovation. With global spending on cloud infrastructure expected to surpass $1 trillion and public cloud services reaching around $678.8 billion, it is clear that cloud technology is transforming various industries worldwide.

Innovative customer data platforms are a key trend gaining popularity in the customer journey mapping market. Major market players operating in customer journey mapping software focus on developing innovative customer data platforms such as behavior-tracking software that significantly assist in providing a more personalized customer experience. For instance, in May 2022, Amplitude, Inc., a US-based company operating in customer journey mapping software launched Amplitude CDP. This platform consists of unique features such as the first insights-driven customer data platform in the market, eliminating the requirement to integrate with outside analytics providers by collecting and analyzing data on its platform for product analytics.

Major companies in the customer journey mapping software market are increasingly focusing on developing comprehensive solutions to help businesses gain a competitive edge. A comprehensive solution refers to a unified approach that addresses various aspects of a business's needs, often integrating multiple tools, services, or strategies. For instance, in August 2024, SAP SE (Systems Applications and Products in Data Processing), a German multinational software company, launched SAP Signavio Journey Modeler. This innovative tool aims to enhance customer journey mapping by enabling organizations to better understand and improve customer experiences through detailed visualizations and analytics.

In August 2023, CoreMedia, a Germany-based company, acquired BySide and Smarkio for an undisclosed amount. This acquisition is intended to enhance CoreMedia's real-time personalization and automation capabilities, ultimately creating a more cohesive and immersive digital experience platform. Both BySide and Smarkio, which are Europe-based companies, provide software solutions aimed at improving customer experiences.

Major companies operating in the customer journey mapping software market include Smaply GmbH, UXPressia Inc., Adobe Inc., Contentsquare SAS, Glassbox Digital UK Ltd., CleverTap Inc., MoEngage Inc., WebEngage Marketing Cloud Solutions Private Limited, Salesforce. com Inc., Custellencia LLC, Whatfix Inc., Cemantica Labs Private Limited, SurveySparrow Inc., The Rocket Science Group LLC, Hotjar Limited, Mixpanel Inc., FullStory Inc., UserZoom Technologies Inc., UserTesting Inc., Qualtrics LLC, Medallia Inc., Clarabridge Inc.

North America was the largest region in the customer journey mapping software market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the customer journey mapping software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the customer journey mapping software market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The customer journey mapping software market consists of revenues earned by entities by providing web based and app based customer journey mapping software. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Customer Journey Mapping Software Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on customer journey mapping software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for customer journey mapping software ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The customer journey mapping software market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Component: Software; Services; Consulting Services
• 2) By Organization Size: Small and Medium Enterprises; Large Enterprises
• 3) By Deployment: On-Premise; Cloud-based
• 4) By End Users: BFSI; Retail And Consumer Goods; Media And Entertainment; Healthcare And Pharmaceutical; Automotive; IT And Telecommunication; Travel And Hospitality; Education; Other End Users
• Subsegments:
• 1) By Software: Visualization Tools; Journey Mapping Tools; Analytics And Reporting Tools; Integration Tools;
• 2) By Services: Implementation Services; Support And Maintenance Services; Training Services
• 3) By Consulting Services: Strategy Consulting; Process Improvement Consulting; Technology Consulting
• Companies Mentioned: Smaply GmbH; UXPressia Inc.; Adobe Inc.; Contentsquare SAS; Glassbox Digital UK Ltd.
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Customer Journey Mapping Software Market Characteristics

3. Customer Journey Mapping Software Market Trends And Strategies

4. Customer Journey Mapping Software Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics And Covid And Recovery On The Market

5. Global Customer Journey Mapping Software Growth Analysis And Strategic Analysis Framework

• 5.1. Global Customer Journey Mapping Software PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Customer Journey Mapping Software Market Growth Rate Analysis
• 5.4. Global Customer Journey Mapping Software Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Customer Journey Mapping Software Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Customer Journey Mapping Software Total Addressable Market (TAM)

6. Customer Journey Mapping Software Market Segmentation

• 6.1. Global Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Software
• Services
• Consulting Services
• 6.2. Global Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Small and Medium Enterprises
• Large Enterprises
• 6.3. Global Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• On-Premise
• Cloud-based
• 6.4. Global Customer Journey Mapping Software Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• BFSI
• Retail And Consumer Goods
• Media And Entertainment
• Healthcare And Pharmaceutical
• Automotive
• IT And Telecommunication
• Travel And Hospitality
• Education
• Other End Users
• 6.5. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Software, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Visualization Tools
• Journey Mapping Tools
• Analytics And Reporting Tools
• Integration Tools
• 6.6. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Implementation Services
• Support And Maintenance Services
• Training Services
• 6.7. Global Customer Journey Mapping Software Market, Sub-Segmentation Of Consulting Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Strategy Consulting
• Process Improvement Consulting
• Technology Consulting

7. Customer Journey Mapping Software Market Regional And Country Analysis

• 7.1. Global Customer Journey Mapping Software Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Customer Journey Mapping Software Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Customer Journey Mapping Software Market

• 8.1. Asia-Pacific Customer Journey Mapping Software Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Customer Journey Mapping Software Market

• 9.1. China Customer Journey Mapping Software Market Overview
• 9.2. China Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Customer Journey Mapping Software Market

• 10.1. India Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Customer Journey Mapping Software Market

• 11.1. Japan Customer Journey Mapping Software Market Overview
• 11.2. Japan Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Customer Journey Mapping Software Market

• 12.1. Australia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Customer Journey Mapping Software Market

• 13.1. Indonesia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Customer Journey Mapping Software Market

• 14.1. South Korea Customer Journey Mapping Software Market Overview
• 14.2. South Korea Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Customer Journey Mapping Software Market

• 15.1. Western Europe Customer Journey Mapping Software Market Overview
• 15.2. Western Europe Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Customer Journey Mapping Software Market

• 16.1. UK Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Customer Journey Mapping Software Market

• 17.1. Germany Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Customer Journey Mapping Software Market

• 18.1. France Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Customer Journey Mapping Software Market

• 19.1. Italy Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Customer Journey Mapping Software Market

• 20.1. Spain Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Customer Journey Mapping Software Market

• 21.1. Eastern Europe Customer Journey Mapping Software Market Overview
• 21.2. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Customer Journey Mapping Software Market

• 22.1. Russia Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Customer Journey Mapping Software Market

• 23.1. North America Customer Journey Mapping Software Market Overview
• 23.2. North America Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Customer Journey Mapping Software Market

• 24.1. USA Customer Journey Mapping Software Market Overview
• 24.2. USA Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Customer Journey Mapping Software Market

• 25.1. Canada Customer Journey Mapping Software Market Overview
• 25.2. Canada Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Customer Journey Mapping Software Market

• 26.1. South America Customer Journey Mapping Software Market Overview
• 26.2. South America Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Customer Journey Mapping Software Market

• 27.1. Brazil Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Customer Journey Mapping Software Market

• 28.1. Middle East Customer Journey Mapping Software Market Overview
• 28.2. Middle East Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Customer Journey Mapping Software Market

• 29.1. Africa Customer Journey Mapping Software Market Overview
• 29.2. Africa Customer Journey Mapping Software Market, Segmentation By Component, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Customer Journey Mapping Software Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Customer Journey Mapping Software Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Customer Journey Mapping Software Market Competitive Landscape And Company Profiles

• 30.1. Customer Journey Mapping Software Market Competitive Landscape
• 30.2. Customer Journey Mapping Software Market Company Profiles
  • 30.2.1. Smaply GmbH Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. UXPressia Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Adobe Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Contentsquare SAS Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Glassbox Digital UK Ltd. Overview, Products and Services, Strategy and Financial Analysis

31. Customer Journey Mapping Software Market Other Major And Innovative Companies

• 31.1. CleverTap Inc.
• 31.2. MoEngage Inc.
• 31.3. WebEngage Marketing Cloud Solutions Private Limited
• 31.4. Salesforce. com Inc.
• 31.5. Custellencia LLC
• 31.6. Whatfix Inc.
• 31.7. Cemantica Labs Private Limited
• 31.8. SurveySparrow Inc.
• 31.9. The Rocket Science Group LLC
• 31.10. Hotjar Limited
• 31.11. Mixpanel Inc.
• 31.12. FullStory Inc.
• 31.13. UserZoom Technologies Inc.
• 31.14. UserTesting Inc.
• 31.15. Qualtrics LLC

32. Global Customer Journey Mapping Software Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Customer Journey Mapping Software Market

34. Recent Developments In The Customer Journey Mapping Software Market

35. Customer Journey Mapping Software Market High Potential Countries, Segments and Strategies

• 35.1 Customer Journey Mapping Software Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Customer Journey Mapping Software Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Customer Journey Mapping Software Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer