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CPaaSの市場規模、シェア、成長分析、コンポーネント別、組織規模別、業界別、展開モード別、地域別 - 産業予測、2024年～2031年

CPaaS Market Size, Share, Growth Analysis, By Component (Solutions, Services), By Organization Size, By Industry Verticals, By Deployment Mode, By Region - Industry Forecast 2024-2031

出版日: 2024年12月05日
発行: SkyQuest
ページ情報: 英文 157 Pages
納期: 3～5営業日

価格

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USD 5,300 779,047円

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USD 7,100 1,043,629円

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全表示
概要
目次

概要

サンプル依頼リストに入れる

CPaaSの世界市場規模は、2022年に125億米ドルと評価され、2023年の161億8,000万米ドルから2031年には1,271億5,000万米ドルに成長し、予測期間中（2024年～2031年）のCAGRは29.4％で成長する見通しです。

ヘルスケア、小売業、製造業など、さまざまな分野で効率的なコミュニケーションを促進する合理的なネットワーク・システムの需要が高まっています。限られたIT予算に制約されがちなヘルスケアプロバイダーは、予算に見合ったクラウドベースのソリューションを採用する傾向が強まっています。サブスクリプション・ベースのユニファイド・コミュニケーション・サービスを利用することで、ヘルスケアのコンタクトセンターはPBXシステムを簡単に構築し、複数の拠点からの顧客からの問い合わせを管理できるようになります。BYOD（Bring Your Own Device：自分のデバイスを持ち込む）の動向は、モビリティ・ソリューションの強化を顕著に示しており、Communication Platform-as-a-Service（CPaaS）サービスのさらなる採用を促進しています。デジタル・トランスフォーメーションの取り組みの中で、企業は顧客エンゲージメントを優先し、多様なコミュニケーション・チャネルに投資しています。クラウド技術の進歩がCPaaSの採用を後押ししており、企業がコミュニケーション製品のラインナップを拡充する中で、米国市場は今後数年間で持続的な成長が見込まれます。

北米
- 米国
- カナダ
欧州
- 英国
- ドイツ
- スペイン
- フランス
- イタリア
- その他欧州地域
アジア太平洋地域
- 中国
- インド
- 日本
- 韓国
- その他アジア太平洋地域
ラテンアメリカ
- ブラジル
- その他ラテンアメリカ地域
中東・アフリカ
- GCC諸国
- 南アフリカ
- その他中東・アフリカ

競合情報

上位5社の比較
主要企業の市場ポジショニング（2023年）
主な市場企業が採用した戦略
市場の最近の動向
企業の市場シェア分析（2023年）
主要企業の企業プロファイル
- 会社概要
- 製品ポートフォリオ分析
- セグメント別シェア分析
- 収益の前年比比較（2021-2023）

主要企業プロファイル

Twilio Inc.
Vonage Holdings Corp.
MessageBird BV
Plivo Inc.
Sinch AB
Bandwidth Inc.
8x8 Inc.
RingCentral Inc.
Infobip Ltd.
Kaleyra Inc.
Zenvia
CM.com
Telesign Corporation
Alcatel-Lucent Enterprise
Avaya Inc.
Cisco Systems Inc.
Mitel Networks Corporation
Genesys Telecommunications Laboratories Inc.
SAP Digital Interconnect
Soprano Design

結論と推奨事項

Product Code: SQMIG45A2047

Global CPaaS Market size was valued at USD 12.5 billion in 2022 and is poised to grow from USD 16.18 billion in 2023 to USD 127.15 billion by 2031, growing at a CAGR of 29.4% during the forecast period (2024-2031).

The demand for streamlined network systems that facilitate efficient communication across various sectors, including healthcare, retail, and manufacturing, is on the rise. Healthcare providers, often constrained by limited IT budgets, are increasingly embracing budget-friendly cloud-based solutions. Subscription-based Unified Communication Services enable healthcare contact centers to easily establish PBX systems and manage customer inquiries from multiple locations. The BYOD (Bring Your Own Device) trend is notably enhancing mobility solutions, driving further adoption of Communication Platform-as-a-Service (CPaaS) offerings. Organizations are prioritizing customer engagement and investing in diverse communication channels amid digital transformation efforts. With advancements in cloud technology bolstering CPaaS adoption, the US market is poised for sustainable growth in the coming years as companies expand their communication product offerings.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cpaas market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cpaas Market Segmental Analysis

Global CPaaS Market is segmented by component, organization size, industry vertical, deployment mode and region. Based on component, the market is segmented into solutions (messaging, voice, video, others) and services (professional services, managed services). Based on organization size, the market is segmented into small and medium enterprises (SMEs) and large enterprises. Based on industry vertical, the market is segmented into BFSI (banking, financial services, and insurance), retail and e-commerce, healthcare, it and telecom, education, government, manufacturing and others. Based on deployment mode, the market is segmented into cloud and on-premises. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Cpaas Market

The global CPaaS market is primarily driven by the increasing demand for omnichannel marketing, as businesses strive to engage and retain customers effectively. Companies are recognizing the necessity to connect with clients through various communication methods, catering to diverse preferences-some favor text messaging, while others lean towards live web chat or voice calls. CPaaS facilitates simultaneous access to multiple communication platforms, ensuring businesses can reach consumers through their preferred channels. Additionally, growing regulations surrounding personal data across various industries have prompted companies to embrace CPaaS solutions, addressing compliance and data privacy challenges while enhancing communication capabilities for improved customer engagement.

Restraints in the Global Cpaas Market

The global CPaaS market faces several restraints, with security concerns surrounding public cloud services being a significant challenge. One of the most pressing issues is the potential for data leakage, which raises alarms among businesses that prioritize the protection of sensitive information. As organizations increasingly rely on cloud communication services, the risks associated with unauthorized access or exposure of confidential data become more pronounced. This apprehension can hinder the adoption of CPaaS solutions, as companies may hesitate to transition to cloud-based platforms without robust security measures in place. Addressing these security vulnerabilities is crucial for the market's growth and overall confidence among users.

Market Trends of the Global Cpaas Market

The Global CPaaS market is experiencing a significant upward trend, largely driven by its widespread adoption across retail and e-commerce sectors worldwide. Businesses are increasingly leveraging CPaaS to enhance customer engagement through seamless integration of audio, video, and SMS communication into their digital platforms, including websites, mobile apps, and social media. This shift not only improves consumer interaction and satisfaction but also enables personalized marketing strategies, ultimately driving sales and fostering brand loyalty. As organizations recognize the value of real-time communication tools, the CPaaS market is poised for robust growth, reflecting a broader digital transformation in customer service frameworks.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Driver & Opportunities
- Restraints & Challenges
Porters Analysis & Impact
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2023
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Technological Advancement
Regulatory Landscape
Patent Analysis
Case Studies
Startup Analysis

Global CPaaS Market Size by Component & CAGR (2024-2031)

Market Overview
Solutions
- Messaging
- Voice
- Video
- Others
Services
- Professional Services
- Managed Services

Global CPaaS Market Size by Organization Size & CAGR (2024-2031)

Market Overview
Small and Medium Enterprises (SMEs)
Large Enterprises

Global CPaaS Market Size by Industry Vertical & CAGR (2024-2031)

Market Overview
BFSI (Banking, Financial Services, and Insurance)
Retail and E-commerce
Healthcare
IT and Telecom
Education
Government
Manufacturing
Others

Global CPaaS Market Size by Deployment Mode & CAGR (2024-2031)

Market Overview
Cloud
On-Premises

Global CPaaS Market Size & CAGR (2024-2031)

North America, (Component, Organization Size, Industry Vertical, Deployment Mode)
- US
- Canada
Europe, (Component, Organization Size, Industry Vertical, Deployment Mode)
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific, (Component, Organization Size, Industry Vertical, Deployment Mode)
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
Latin America, (Component, Organization Size, Industry Vertical, Deployment Mode)
- Brazil
- Rest of Latin America
Middle East & Africa, (Component, Organization Size, Industry Vertical, Deployment Mode)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2023
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

Twilio Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Vonage Holdings Corp.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
MessageBird BV
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Plivo Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Sinch AB
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Bandwidth Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
8x8 Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
RingCentral Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Infobip Ltd.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kaleyra Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zenvia
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
CM.com
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Telesign Corporation
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Alcatel-Lucent Enterprise
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaya Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mitel Networks Corporation
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Genesys Telecommunications Laboratories Inc.
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP Digital Interconnect
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Soprano Design
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments

CPaaSの市場規模、シェア、成長分析、コンポーネント別、組織規模別、業界別、展開モード別、地域別 - 産業予測、2024年～2031年

CPaaS Market Size, Share, Growth Analysis, By Component (Solutions, Services), By Organization Size, By Industry Verticals, By Deployment Mode, By Region - Industry Forecast 2024-2031

目次

イントロダクション

調査手法

エグゼクティブサマリー

市場力学と見通し

主な市場の考察

CPaaS市場規模：コンポーネント別& CAGR（2024-2031）

CPaaS市場規模：組織規模別& CAGR（2024-2031）

CPaaS市場規模：業界別& CAGR（2024-2031）

CPaaS市場規模：展開モード別& CAGR（2024-2031）

CPaaS市場規模：地域別& CAGR（2024-2031）