バーチャルショッピングアシスタント市場、シェア、規模、動向、産業分析レポート：チャネル別、プラットフォーム別、技術別、最終用途産業別、地域別、セグメント予測、2023-2032年

Polaris Market Researchの最新調査によると、世界のバーチャルショッピングアシスタント市場規模は2032年までに68億7,948万米ドルに達する見込みです。このレポートは現在の市場力学を詳細に洞察し、将来の市場成長に関する分析を提供しています。

AIを搭載したバーチャルショッピングアシスタントは、買い物客に商品やサービスに関するオーダーメイドのガイダンスを提供します。ウェブサイト、モバイルアプリ、メッセージングサービス、IoTデバイスなどのプラットフォーム上で、チャット、音声、アバターインタフェースを介して対話します。これらのアシスタントは、商品の選択を支援し、パーソナライズされた推奨を与え、問い合わせに対処し、支払いを促進し、購入後のサポートを提供します。

その利点には、24時間利用可能、大量の問い合わせに対応可能、パーソナライズされたショッピング体験の提供などがあります。会話型商取引の急増は、市場の拡大、パーソナライズされたショッピング体験への欲求の高まり、AIとNLP技術の採用増加を後押ししています。

消費者は、迅速な問題解決と即時支援のために、セルフサービス・オプションをますます好むようになっています。バーチャル・ショッピング・アシスタントは、買い物客が商品検索、選択肢の比較、取引の完了、サポートへのアクセスを、ライブ・エージェントの介入を必要とせずに独自にナビゲートできるようにします。若い層、特にミレニアル世代とZ世代は、会話型インターフェイスを通じて行われるトランザクションに対して、より快適なレベルを示しています。24時間365日利用可能で、高度にパーソナライズされたレコメンデーションを提供できることから、セルフサービス・ショッピングにおけるバーチャル・ショッピング・アシスタントの人気は確固たるものとなっています。

オムニチャネルの顧客エンゲージメントは、ウェブサイト、アプリ、スマートスピーカー、メッセージングプラットフォームなど、様々なタッチポイントで消費者とシームレスに対話することを目指す小売業者にとって、最も重要なものとなってきています。バーチャル・アシスタントは、これらのデジタル・チャネルで一貫したショッピング体験を提供することを容易にします。企業は、こうしたAI主導のアシスタントを活用し、ユーザーデータやプロファイルを活用して、オーダーメイドの提案や一貫したカスタマーサポートを提供します。複数のチャネルの存在とチャネル間のスムーズな移行が、バーチャルショッピングアシスタントの普及を後押ししています。

バーチャルショッピングアシスタント市場レポートハイライト

チャットボット分野は、顧客満足度の向上とコンバージョン率の上昇により、予測期間中に最も高いCAGRで成長する見込み

スマートフォン分野は2022年に最大の市場シェアを占めたが、これは主にアクセスのしやすさと柔軟性による。

機械学習セグメントは、主にユーザー満足度の向上と技術革新により、2022年に大きな市場収益シェアを占めました。

小売・eコマース分野は、オンラインショッピング活動の急増により、2022年に最大の市場シェアを占めました。

アジア太平洋地域は、技術の飛躍的な成長と技術に精通した消費者により、2022年に市場の大半のシェアを占めました。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界のバーチャルショッピングアシスタント市場に関する洞察

• バーチャルショッピングアシスタント-業界スナップショット
• バーチャルショッピングアシスタントの市場力学
  • 促進要因と機会
    • パーソナライゼーションに対する需要の高まりにより、製品の需要が刺激されると予測されています
    • 拡張現実（AR）と仮想現実（VR）における技術の進歩
  • 抑制要因と課題
    • プライバシーとセキュリティの問題
• PESTLE分析
• バーチャルショッピングアシスタント業界の動向
• バリューチェーン分析
• COVID-19感染症の影響分析

第5章 世界のバーチャルショッピングアシスタント市場、チャネル別

• 主な調査結果
• イントロダクション
• モバイルアプリ
• ウェブサイト
• チャットボット
• メッセンジャー
• 音声アシスタント
• その他

第6章 世界のバーチャルショッピングアシスタント市場、プラットフォーム別

• 主な調査結果
• イントロダクション
• スマートフォン
• スマートテレビ
• スピーカー
• 売店
• その他

第7章 世界のバーチャルショッピングアシスタント市場、技術別

• 主な調査結果
• イントロダクション
• 機械学習
• コンピュータビジョン
• 予測分析
• NLP
• その他

第8章 世界のバーチャルショッピングアシスタント市場、最終用途産業別

• 主な調査結果
• イントロダクション
• 小売とeコマース
• 旅行とホスピタリティ
• BFSI
• メディアとエンターテイメント
• 自動車
• その他

第9章 世界のバーチャルショッピングアシスタント市場、地域別

• 主な調査結果
• イントロダクション
  • バーチャルショッピングアシスタント市場評価、地域別、2019～2032年
• バーチャルショッピングアシスタント市場-北米
  • 北米：バーチャルショッピングアシスタント市場、チャネル別、2019～2032年
  • 北米：バーチャルショッピングアシスタント市場、最終用途産業別、2019～2032年
  • 北米：バーチャルショッピングアシスタント市場、プラットフォーム別、2019～2032年
  • 北米：バーチャルショッピングアシスタント市場、技術別、2019～2032年
  • バーチャルショッピングアシスタント市場-米国
  • バーチャルショッピングアシスタント市場-カナダ
• バーチャルショッピングアシスタント市場- 欧州
  • 欧州：バーチャルショッピングアシスタント市場、チャネル別、2019～2032年
  • 欧州：バーチャルショッピングアシスタント市場、最終用途産業別、2019～2032年
  • 欧州：バーチャルショッピングアシスタント市場、プラットフォーム別、2019～2032年
  • 欧州：バーチャルショッピングアシスタント市場、技術別、2019～2032年
  • バーチャルショッピングアシスタント市場- 英国
  • バーチャルショッピングアシスタント市場-フランス
  • バーチャルショッピングアシスタント市場- ドイツ
  • バーチャルショッピングアシスタント市場-イタリア
  • バーチャルショッピングアシスタント市場- スペイン
  • バーチャルショッピングアシスタント市場-オランダ
  • バーチャルショッピングアシスタント市場- ロシア
• バーチャルショッピングアシスタント市場- アジア太平洋
  • アジア太平洋：バーチャルショッピングアシスタント市場、チャネル別、2019～2032年
  • アジア太平洋地域：バーチャルショッピングアシスタント市場、最終用途産業別、2019～2032年
  • アジア太平洋：バーチャルショッピングアシスタント市場、プラットフォーム別、2019～2032年
  • アジア太平洋：バーチャルショッピングアシスタント市場、技術別、2019～2032年
  • バーチャルショッピングアシスタント市場- 中国
  • バーチャルショッピングアシスタント市場- インド
  • バーチャルショッピングアシスタント市場- 日本
  • バーチャルショッピングアシスタント市場- マレーシア
  • バーチャルショッピングアシスタント市場- インドネシア
  • バーチャルショッピングアシスタント市場- 韓国
• バーチャルショッピングアシスタント市場-中東およびアフリカ
  • 中東およびアフリカ：バーチャルショッピングアシスタント市場、チャネル別、2019～2032年
  • 中東およびアフリカ：バーチャルショッピングアシスタント市場、最終用途産業別、2019～2032年
  • 中東およびアフリカ：バーチャルショッピングアシスタント市場、プラットフォーム別、2019～2032年
  • 中東およびアフリカ：バーチャルショッピングアシスタント市場、技術別、2019～2032年
  • バーチャルショッピングアシスタント市場- サウジアラビア
  • バーチャルショッピングアシスタント市場- 南アフリカ
  • バーチャルショッピングアシスタント市場- イスラエル
  • バーチャルショッピングアシスタント市場- アラブ首長国連邦
• バーチャルショッピングアシスタント市場-ラテンアメリカ
  • ラテンアメリカ：バーチャルショッピングアシスタント市場、チャネル別、2019～2032年
  • ラテンアメリカ：バーチャルショッピングアシスタント市場、最終用途産業別、2019～2032年
  • ラテンアメリカ：バーチャルショッピングアシスタント市場、プラットフォーム別、2019～2032年
  • ラテンアメリカ：バーチャルショッピングアシスタント市場、技術別、2019～2032年
  • バーチャルショッピングアシスタント市場- メキシコ
  • バーチャルショッピングアシスタント市場- ブラジル
  • バーチャルショッピングアシスタント市場- アルゼンチン

第10章 競合情勢

• 拡張と買収の分析
  • 拡大
  • 買収
• 提携/協業/合意/公開

第11章 会社概要

• Alibaba Group
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Amazon
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Apple Inc.
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Facebook, Inc. (Meta)
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Google LLC (Google Assistant)
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• IBM Corporation (Watson Assistant)
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Microsoft Corporation (Cortana)
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Nuance Communications, Inc.
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Oracle Corporation
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Samsung Electronics Co., Ltd. (Bixby)
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• SAP SE
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Salesforce.com, Inc.
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Sensory, Inc.
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• SoundHound Inc.
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展
• Syte
  • 企業概要
  • 財務実績
  • 製品ベンチマーク
  • 最近の発展

List of Tables

• Table 1 Global Virtual Shopping Assistant Market, by Channel, by Region, 2019-2032 (USD Million)
• Table 2 Global Virtual Shopping Assistant Market, by Platform, by Region, 2019-2032 (USD Million)
• Table 3 Global Virtual Shopping Assistant Market, by Technology, by Region, 2019-2032 (USD Million)
• Table 4 Global Virtual Shopping Assistant Market, by End-Use Industry, by Region, 2019-2032 (USD Million)
• Table 5 Virtual Shopping Assistant Market Assessment, By Geography, 2019-2032 (USD Million)
• Table 6 North America: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 7 North America: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 8 North America: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 9 North America: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 10 U.S.: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 11 U.S.: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 12 U.S.: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 13 U.S.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 14 Canada: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 15 Canada: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 16 Canada: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 17 Canada: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 18 Europe: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 19 Europe: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 20 Europe: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 21 Europe: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 22 Germany: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 23 Germany: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 24 Germany: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 25 Germany: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 26 France: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 27 France: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 28 France: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 29 France: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 30 UK: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 31 UK: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 32 UK: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 33 UK: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 34 Italy: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 35 Italy: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 36 Italy: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 37 Italy: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 38 Netherlands: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 39 Netherlands: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 40 Netherlands: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 41 Netherlands: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 42 Spain: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 43 Spain: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 44 Spain: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 45 Spain: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 46 Russia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 47 Russia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 48 Russia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 49 Russia: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 50 Asia Pacific: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 51 Asia Pacific: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 52 Asia Pacific: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 53 Asia Pacific: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 54 China: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 55 China: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 56 China: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 57 China: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 58 Japan: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 59 Japan: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 60 Japan: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 61 Japan: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 62 India: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 63 India: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 64 India: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 65 India: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 66 Indonesia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 67 Indonesia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 68 Indonesia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 69 Indonesia: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 70 Malaysia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 71 Malaysia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 72 Malaysia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 73 Malaysia: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 74 South Korea: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 75 South Korea: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 76 South Korea: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 77 South Korea: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 78 Latin America: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 79 Latin America: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 80 Latin America: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 81 Latin America: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 82 Brazil: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 83 Brazil: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 84 Brazil: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 85 Brazil: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 86 Mexico: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 87 Mexico: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 88 Mexico: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 89 Mexico: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 90 Argentina: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 91 Argentina: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 92 Argentina: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 93 Argentina: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 94 Middle East & Africa: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 95 Middle East & Africa: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 96 Middle East & Africa: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 97 Middle East & Africa: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 98 UAE: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 99 UAE: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 100 UAE: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 101 UAE: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 102 Saudi Arabia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 103 Saudi Arabia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 104 Saudi Arabia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 105 Saudi Arabia: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 106 South Africa: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 107 South Africa: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 108 South Africa: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 109 South Africa: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• Table 110 Israel: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• Table 111 Israel: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• Table 112 Israel: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• Table 113 Israel: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)

List of Figures

• Figure 1. Global Virtual Shopping Assistant Market, 2019-2032 (USD Million)
• Figure 2. Integrated Ecosystem
• Figure 3. Research Methodology: Top-Down & Bottom-Up End-Use Industry
• Figure 4. Market by Geography
• Figure 5. Porter's Five Forces
• Figure 6. Market by Channel
• Figure 7. Global Virtual Shopping Assistant Market, by Channel, 2021 & 2030 (USD Million)
• Figure 8. Market by End-Use Industry
• Figure 9. Global Virtual Shopping Assistant Market, by End-Use Industry, 2021 & 2030 (USD Million)
• Figure 10. Market by Platform
• Figure 11. Global Virtual Shopping Assistant Market, by Platform, 2021 & 2030 (USD Million)
• Figure 12. Market by Technology
• Figure 13. Global Virtual Shopping Assistant Market, by Technology, 2021 & 2030 (USD Million)

The global virtual shopping assistant market size is expected to reach USD 6,879.48 million by 2032, according to a new study by Polaris Market Research. The report "Virtual Shopping Assistant Market Share, Size, Trends, Industry Analysis Report, By Channel (Mobile Apps, Websites, Chatbots, Messenger, Voice Assistant, Others); By Platform; By Technology; By End-Use Industry; By Region; Segment Forecast, 2023- 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Virtual shopping assistants powered by AI offer tailored guidance to shoppers on products and services. They interact via chat, voice, and avatar interfaces on platforms, including websites, mobile apps, messaging services, and IoT devices. These assistants aid in product selection, give personalized recommendations, address queries, facilitate payments, and provide post-purchase support.

Their benefits include round-the-clock availability, capacity to manage large volumes of inquiries, and provision of personalized shopping experiences. The surge in conversational commerce propels the market's expansion, heightened desire for personalized shopping experiences, and increased adoption of AI and NLP technologies.

Consumers increasingly favor self-service options for swift issue resolution and immediate assistance. Virtual shopping assistants empower shoppers to independently navigate product searches, compare choices, complete transactions, and access support without the need for live agent intervention. Younger demographics, particularly millennials and Gen Z, exhibit a greater comfort level with transactions conducted through conversational interfaces. The 24/7 availability and capacity to offer highly personalized recommendations are solidifying the popularity of virtual shopping assistants for self-service shopping.

Omnichannel customer engagement is becoming paramount for retailers, aiming to interact with consumers seamlessly across various touchpoints such as websites, apps, smart speakers, and messaging platforms. Virtual shopping assistants facilitate the delivery of cohesive shopping experiences across these digital channels. Companies leverage these AI-driven assistants to furnish tailored suggestions and consistent customer support, drawing on user data and profiles. The presence of multiple channels and smooth transitions between them are propelling the widespread adoption of virtual shopping assistants.

Virtual Shopping Assistant Market Report Highlights

The chatbot segment is expected to grow at the highest CAGR during the projected period on account of increasing customer satisfaction and higher conversion rates

The smartphones segment accounted for the largest market share in 2022, which is mainly driven by the ease of accessibility and flexibility

The machine learning segment held a significant market revenue share in 2022, mainly due to enhanced user satisfaction and technological innovation

The retail & e-commerce segment accounted for the largest market share in 2022 due to a surge in online shopping activities

Asia Pacific region dominated the market with a majority share in 2022, owing to exponential growth in the technology and tech-savvy consumers

The global key market players include: Facebook, Inc. (Meta), Google LLC (Google Assistant), IBM Corporation (Watson Assistant), Microsoft Corporation (Cortana), and Nuance Communications, Inc.

Polaris Market Research has segmented the virtual shopping assistant market report based on channel, platform, technology, end-use industry, and region:

Virtual Shopping Assistant, Channel Outlook (Revenue - USD Million, 2019 - 2032)

• Mobile Apps
• Websites
• Chatbot
• Messenger
• Voice Assistant
• Others

Virtual Shopping Assistant, Platform Outlook (Revenue - USD Million, 2019 - 2032)

• Smartphones
• Smart TVs
• Speakers
• Kiosk
• Others

Virtual Shopping Assistant, Technology Outlook (Revenue - USD Million, 2019 - 2032)

• Machine Learning
• Computer Vision
• Predictive Analytics
• NLP
• Others

Virtual Shopping Assistant, End-Use Industry Outlook (Revenue - USD Million, 2019 - 2032)

• Retail & E-commerce
• Travel & Hospitality
• BFSI
• Media & Entertainment
• Automotive
• Others

Virtual Shopping Assistant, Regional Outlook (Revenue - USD Million, 2019 - 2032)

• North America
• U.S.
• Canada
• Europe
• Germany
• UK
• France
• Italy
• Spain
• Russia
• Netherlands
• Asia Pacific
• China
• India
• Japan
• South Korea
• Indonesia
• Malaysia
• Latin America
• Argentina
• Brazil
• Mexico
• Middle East & Africa
• UAE
• Saudi Arabia
• Israel
• South Africa

Table of Contents

1. Introduction

• 1.1. Report Description
  • 1.1.1. Objectives of the Study
  • 1.1.2. Market Scope
  • 1.1.3. Assumptions
• 1.2. Stakeholders

2. Executive Summary

• 2.1. Market Highlights

3. Research Methodology

• 3.1. Overview
  • 3.1.1. Data Mining
• 3.2. Data Sources
  • 3.2.1. Primary Sources
  • 3.2.2. Secondary Sources

4. Global Virtual Shopping Assistant Market Insights

• 4.1. Virtual Shopping Assistant - Industry Snapshot
• 4.2. Virtual Shopping Assistant Market Dynamics
  • 4.2.1. Drivers and Opportunities
    • 4.2.1.1. Rising demand for personalization is projected to spur the product demand
    • 4.2.1.2. Technological Advancements in Augmented Reality (AR) and Virtual Reality (VR)
  • 4.2.2. Restraints and Challenges
    • 4.2.2.1. Privacy and Security Concerns
• 4.3. Porter's Five Forces Analysis
  • 4.3.1. Bargaining Power of Suppliers (Moderate)
  • 4.3.2. Threats of New Entrants: (Low)
  • 4.3.3. Bargaining Power of Buyers (Moderate)
  • 4.3.4. Threat of Substitute (Moderate)
  • 4.3.5. Rivalry among existing firms (High)
• 4.4. PESTLE Analysis
• 4.5. Virtual Shopping Assistant Industry Trends
• 4.6. Value Chain Analysis
• 4.7. COVID-19 Impact Analysis

5. Global Virtual Shopping Assistant Market, by Channel

• 5.1. Key Findings
• 5.2. Introduction
  • 5.2.1. Global Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
• 5.3. Mobile Apps
  • 5.3.1. Global Virtual Shopping Assistant Market, by Mobile Apps, by Region, 2019-2032 (USD Million)
• 5.4. Websites
  • 5.4.1. Global Virtual Shopping Assistant Market, by Websites, by Region, 2019-2032 (USD Million)
• 5.5. Chatbot
  • 5.5.1. Global Virtual Shopping Assistant Market, by Chatbot, by Region, 2019-2032 (USD Million)
• 5.6. Messenger
  • 5.6.1. Global Virtual Shopping Assistant Market, by Messenger, by Region, 2019-2032 (USD Million)
• 5.7. Voice Assistant
  • 5.5.1. Global Virtual Shopping Assistant Market, by Voice Assistant, by Region, 2019-2032 (USD Million)
• 5.7. Others
  • 5.6.1. Global Virtual Shopping Assistant Market, by Others, by Region, 2019-2032 (USD Million)

6. Global Virtual Shopping Assistant Market, by Platform

• 6.1. Key Findings
• 6.2. Introduction
  • 6.2.1. Global Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
• 6.3. Smartphones
  • 6.3.1. Global Virtual Shopping Assistant Market, by Smartphones, by Region, 2019-2032 (USD Million)
• 6.4. Smart TVs
  • 6.4.1. Global Virtual Shopping Assistant Market, by Smart TVs, by Region, 2019-2032 (USD Million)
• 6.5. Speakers
  • 6.5.1. Global Virtual Shopping Assistant Market, by Speakers, by Region, 2019-2032 (USD Million)
• 6.6. Kiosk
  • 6.4.1. Global Virtual Shopping Assistant Market, by Kiosk, by Region, 2019-2032 (USD Million)
• 6.7. Others
  • 6.5.1. Global Virtual Shopping Assistant Market, by Others, by Region, 2019-2032 (USD Million)

7. Global Virtual Shopping Assistant Market, by Technology

• 7.1. Key Findings
• 7.2. Introduction
  • 7.2.1. Global Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• 7.3. Machine Learning
  • 7.3.1. Global Virtual Shopping Assistant Market, by Machine Learning, by Region, 2019-2032 (USD Million)
• 7.4. Computer Vision
  • 7.4.1. Global Virtual Shopping Assistant Market, by Computer Vision, by Region, 2019-2032 (USD Million)
• 7.5. Predictive Analytics
  • 7.5.1. Global Virtual Shopping Assistant Market, by Predictive Analytics, by Region, 2019-2032 (USD Million)
• 7.6. NLP
  • 7.6.1. Global Virtual Shopping Assistant Market, by NLP, by Region, 2019-2032 (USD Million)
• 7.7. Others
  • 7.7.1. Global Virtual Shopping Assistant Market, by Others, by Region, 2019-2032 (USD Million)

8. Global Virtual Shopping Assistant Market, by End-Use Industry

• 8.1. Key Findings
• 8.2. Introduction
  • 8.2.1. Global Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
• 8.3. Retail & E-commerce
  • 8.3.1. Global Virtual Shopping Assistant Market, by Retail & E-commerce, by Region, 2019-2032 (USD Million)
• 8.4. Travel & Hospitality
  • 8.4.1. Global Virtual Shopping Assistant Market, by Travel & Hospitality, by Region, 2019-2032 (USD Million)
• 8.3. BFSI
  • 8.3.1. Global Virtual Shopping Assistant Market, by BFSI, by Region, 2019-2032 (USD Million)
• 8.4. Media & Entertainment
  • 8.4.1. Global Virtual Shopping Assistant Market, by Media & Entertainment, by Region, 2019-2032 (USD Million)
• 8.3. Automotive
  • 8.3.1. Global Virtual Shopping Assistant Market, by Automotive, by Region, 2019-2032 (USD Million)
• 8.4. Others
  • 8.4.1. Global Virtual Shopping Assistant Market, by Others, by Region, 2019-2032 (USD Million)

9. Global Virtual Shopping Assistant Market, by Geography

• 9.1. Key findings
• 9.2. Introduction
  • 9.2.1. Virtual Shopping Assistant Market Assessment, By Geography, 2019-2032 (USD Million)
• 9.3. Virtual Shopping Assistant Market - North America
  • 9.3.1. North America: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
  • 9.3.2. North America: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
  • 9.3.3. North America: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
  • 9.3.4. North America: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.3.5. Virtual Shopping Assistant Market - U.S.
    • 9.3.5.1. U.S.: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.3.5.2. U.S.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.3.5.3. U.S.: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.3.5.4. U.S.: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.3.6. Virtual Shopping Assistant Market - Canada
    • 9.3.6.1. Canada: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.3.6.2. Canada: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.3.6.3. Canada: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.3.6.4. Canada: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• 9.4. Virtual Shopping Assistant Market - Europe
  • 9.4.1. Europe: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
  • 9.4.2. Europe: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
  • 9.4.3. Europe: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
  • 9.4.4. Europe: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.5. Virtual Shopping Assistant Market - UK
    • 9.4.5.1. UK: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.5.2. UK: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.5.3. UK: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.5.4. UK: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.6. Virtual Shopping Assistant Market - France
    • 9.4.6.1. France: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.6.2. France: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.6.3. France: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.6.4. France: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.7. Virtual Shopping Assistant Market - Germany
    • 9.4.7.1. Germany: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.7.2. Germany: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.7.3. Germany: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.7.4. Germany: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.8. Virtual Shopping Assistant Market - Italy
    • 9.4.8.1. Italy: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.8.2. Italy: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.8.3. Italy: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.8.4. Italy: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.9. Virtual Shopping Assistant Market - Spain
    • 9.4.9.1. Spain: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.9.2. Spain: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.9.3. Spain: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.9.4. Spain: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.10. Virtual Shopping Assistant Market - Netherlands
    • 9.4.10.1. Netherlands: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.10.2. Netherlands: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.10.3. Netherlands: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.10.4. Netherlands: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.4.11. Virtual Shopping Assistant Market - Russia
    • 9.4.11.1. Russia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.4.11.2. Russia.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.4.11.3. Russia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.4.11.4. Russia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• 9.5. Virtual Shopping Assistant Market - Asia Pacific
  • 9.5.1. Asia Pacific: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
  • 9.5.2. Asia Pacific: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
  • 9.5.3. Asia Pacific: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
  • 9.5.4. Asia Pacific: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.5.5. Virtual Shopping Assistant Market - China
    • 9.5.5.1. China: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.5.5.2. China.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.5.5.3. China: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.5.5.4. China: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.5.6. Virtual Shopping Assistant Market - India
    • 9.5.6.1. India: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.5.6.2. India.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.5.6.3. India: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.5.6.4. India: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.5.7. Virtual Shopping Assistant Market - Japan
    • 9.5.7.1. Japan: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.5.7.2. Japan.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.5.7.3. Japan: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.5.7.4. Japan: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.5.8. Virtual Shopping Assistant Market - Malaysia
    • 9.5.8.1. Malaysia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.5.8.2. Malaysia.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.5.8.3. Malaysia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.5.8.4. Malaysia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.5.9. Virtual Shopping Assistant Market - Indonesia
    • 9.5.9.1. Indonesia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.5.9.2. Indonesia.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.5.9.3. Indonesia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.5.9.4. Indonesia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.5.10. Virtual Shopping Assistant Market - South Korea
    • 9.5.10.1. South Korea: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.5.10.2. South Korea.: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.5.10.3. South Korea: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.5.10.4. South Korea: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• 9.6. Virtual Shopping Assistant Market - Middle East & Africa
  • 9.6.1. Middle East & Africa: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
  • 9.6.2. Middle East & Africa: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
  • 9.6.3. Middle East & Africa: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
  • 9.6.4. Middle East & Africa: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.6.5. Virtual Shopping Assistant Market - Saudi Arabia
    • 9.6.5.1. Saudi Arabia: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.6.5.2. Saudi Arabia: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.6.5.3. Saudi Arabia: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.6.5.4. Saudi Arabia: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.6.6. Virtual Shopping Assistant Market - South Africa
    • 9.6.6.1. South Africa: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.6.6.2. South Africa: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.6.6.3. South Africa: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.6.6.4. South Africa: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.6.7. Virtual Shopping Assistant Market - Israel
    • 9.6.7.1. Israel: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.6.7.2. Israel: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.6.7.3. Israel: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.6.7.4. Israel: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.6.8. Virtual Shopping Assistant Market - UAE
    • 9.6.8.1. UAE: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.6.8.2. UAE: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.6.8.3. UAE: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.6.8.4. UAE: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
• 9.7. Virtual Shopping Assistant Market - Latin America
  • 9.7.1. Latin America: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
  • 9.7.2. Latin America: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
  • 9.7.3. Latin America: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
  • 9.7.4. Latin America: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.7.5. Virtual Shopping Assistant Market - Mexico
    • 9.7.5.1. Mexico: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.7.5.2. Mexico: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.7.5.3. Mexico: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.7.5.4. Mexico: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.7.6. Virtual Shopping Assistant Market - Brazil
    • 9.7.6.1. Brazil: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.7.6.2. Brazil: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.7.6.3. Brazil: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.7.6.4. Brazil: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)
  • 9.7.7. Virtual Shopping Assistant Market - Argentina
    • 9.7.7.1. Argentina: Virtual Shopping Assistant Market, by Channel, 2019-2032 (USD Million)
    • 9.7.7.2. Argentina: Virtual Shopping Assistant Market, by End-Use Industry, 2019-2032 (USD Million)
    • 9.7.7.3. Argentina: Virtual Shopping Assistant Market, by Platform, 2019-2032 (USD Million)
    • 9.7.7.4. Argentina: Virtual Shopping Assistant Market, by Technology, 2019-2032 (USD Million)

10. Competitive Landscape

• 10.1. Expansion and Acquisition Analysis
  • 10.1.1. Expansion
  • 10.1.2. Acquisitions
• 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Proflies

• 11.1. Alibaba Group
  • 11.1.1. Company Overview
  • 11.1.2. Financial Performance
  • 11.1.3. Product Benchmarking
  • 11.1.4. Recent Development
• 11.2. Amazon
  • 11.2.1. Company Overview
  • 11.2.2. Financial Performance
  • 11.2.3. Product Benchmarking
  • 11.2.4. Recent Development
• 11.3. Apple Inc.
  • 11.3.1. Company Overview
  • 11.3.2. Financial Performance
  • 11.3.3. Product Benchmarking
  • 11.3.4. Recent Development
• 11.4. Facebook, Inc. (Meta)
  • 11.4.1. Company Overview
  • 11.4.2. Financial Performance
  • 11.4.3. Product Benchmarking
  • 11.4.4. Recent Development
• 11.5. Google LLC (Google Assistant)
  • 11.5.1. Company Overview
  • 11.5.2. Financial Performance
  • 11.5.3. Product Benchmarking
  • 11.5.4. Recent Development
• 11.6. IBM Corporation (Watson Assistant)
  • 11.6.1. Company Overview
  • 11.6.2. Financial Performance
  • 11.6.3. Product Benchmarking
  • 11.6.4. Recent Development
• 11.7. Microsoft Corporation (Cortana)
  • 11.7.1. Company Overview
  • 11.7.2. Financial Performance
  • 11.7.3. Product Benchmarking
  • 11.7.4. Recent Development
• 11.8. Nuance Communications, Inc.
  • 11.8.1. Company Overview
  • 11.8.2. Financial Performance
  • 11.8.3. Product Benchmarking
  • 11.8.4. Recent Development
• 11.9. Oracle Corporation
  • 11.9.1. Company Overview
  • 11.9.2. Financial Performance
  • 11.9.3. Product Benchmarking
  • 11.9.4. Recent Development
• 11.10. Samsung Electronics Co., Ltd. (Bixby)
  • 11.10.1. Company Overview
  • 11.10.2. Financial Performance
  • 11.10.3. Product Benchmarking
  • 11.10.4. Recent Development
• 11.11. SAP SE
  • 11.11.1. Company Overview
  • 11.11.2. Financial Performance
  • 11.11.3. Product Benchmarking
  • 11.11.4. Recent Development
• 11.12. Salesforce.com, Inc.
  • 11.12.1. Company Overview
  • 11.12.2. Financial Performance
  • 11.12.3. Product Benchmarking
  • 11.12.4. Recent Development
• 11.13. Sensory, Inc.
  • 11.13.1. Company Overview
  • 11.13.2. Financial Performance
  • 11.13.3. Product Benchmarking
  • 11.13.4. Recent Development
• 11.14. SoundHound Inc.
  • 11.14.1. Company Overview
  • 11.14.2. Financial Performance
  • 11.14.3. Product Benchmarking
  • 11.14.4. Recent Development
• 11.15. Syte
  • 11.15.1. Company Overview
  • 11.15.2. Financial Performance
  • 11.15.3. Product Benchmarking
  • 11.15.4. Recent Development