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CPaaS（Communication Platform-as-a-Service）の世界市場：2023-2030年

Global Communication Platform-as-a-Service (CPaaS) Market 2023-2030
出版日: | 発行: Orion Market Research | ページ情報: 英文 210 Pages | 納期: 2～3営業日

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CPaaS（Communication Platform-as-a-Service）の世界市場：2023-2030年
出版日: 2023年09月22日
発行: Orion Market Research
ページ情報: 英文 210 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のCPaaS (サービスとしての通信プラットフォーム) 市場は、予測期間中に30.5%のCAGRで飛躍的に成長すると予測されています。CPaaS（Communication Platform-as-a-Service）はクラウドベースのソリューションであり、企業はAPIを介して既存の企業用アプリケーションにリアルタイムの音声、メッセージング、ビデオを追加することができます。これらの通信APIにはWebRTCがあり、ブラウザやモバイルアプリ・サービスと同様の機能を備えています。市場の成長は、クラウドベースのソリューションやサービスの重要性と需要の増加などの要因に起因しています。遠隔地での業務という新たな動向が劇的に増加し、ダイナミックで効率的なクラウドベースのコミュニケーション・ソリューションの必要性が浮き彫りになっています。

さらにCPaaSは、企業に技術サポートやカスタマーサポート、バックアップサポートを提供し、中断のない業務活動を保証します。各業界でCPaaSソリューションの採用が進んでいることから、サポートサービスの需要は予測期間中に拡大するとみられます。

セグメント別展望

サービスのサブセグメントは、世界のCPaaS市場で大きなシェアを占めると予測されます。

コンポーネント別では、サービスのサブセグメントが大きな市場シェアを占めていますが、その理由として、エージェント増強・音声認識・自動化・感情分析・通話分析のための人工知能（AI）と機械学習（ML）の統合が進み、それがプロフェッショナルサービスやマネージドサービスの市場需要を促進していることが挙げられます。例えば、銀行やその他の金融機関は、顧客サービスとの対話を自動化し、顧客体験を向上させるために、会話AIプラットフォームをAPIと組み合わせて使用しています。カスタマイズされたリアルタイムの支援に対する需要があり、チャットボットはその費用対効果と複数の会話を処理する能力で人気を集めています。チャットボットのような技術介入はビジネスモデルを変化させ、サービスセグメントの成長をもたらしています。

地域別展望

世界のCPaaS市場は、北米（米国、カナダ）、欧州（イタリア、スペイン、ドイツ、フランス、その他）、アジア太平洋地域（インド、中国、日本、韓国、その他）、その他の地域（中東＆アフリカ、ラテンアメリカ）を含む地域別にさらに区分されます。このうちアジア太平洋地域のCPaaS市場は、同地域の中小企業や大企業でクラウドベースのソリューションやサービスの採用が拡大していることから、予測期間中に大きく成長すると見込まれます。例えば、2022年1月、Route Mobileは、CPaaSを利用したWhatsAppを通じたバンキングサービスを実施するため、インド州立銀行およびマハラシュトラ銀行と協力しました。

世界のCPaaS市場では、欧州が圧倒的なシェアを占める見通し

全地域の中で、欧州が世界のCPaaS市場で突出したシェアを占めると予想されています。英国、ドイツ、フランス、イタリア、スペインなどの主要国は、クラウドベースのソリューションやCPaaSを採用する大きな可能性を秘めています。欧州におけるCPaaS需要を促進する主な要因の1つに、欧州政府やイニシアティブによる採用や投資の増加があります。例えば、米国と欧州委員会は2022年3月、信号監視活動が定義された国家安全保障目的の追求において必要かつ適切であることを保証するための新たなセーフガードを導入するための大西洋横断データプライバシー枠組みを発表しました。さらに、欧州政府によるGDPR法は、サイバーセキュリティと潜在的なデータ侵害のリスクを軽減します。

例えば、

  • 2022年2月、エアテル・アフリカは、大陸全域で楽な顧客体験を提供するため、アバヤと覚書（MoU）を締結しました。この合意に基づき、エアテル・アフリカは、エアテル・アフリカの音声サービスをAvaya OneCloud CCaaS、OneCloud UCaaS、OneCloud CPaaSを含むAvaya OneCloudプラットフォームとバンドルします。
  • 2021年8月、Microsoft Cropland Avaya, Inc.は、Microsoft Azureコミュニケーション・ソリューションをAvaya OneCloudコミュニケーション・プラットフォームに統合するために協業しました。この提携により、マイクロソフトのコミュニケーションソリューションは、SMS、ビデオ、音声、チャット機能が追加され、改善されることになっています。
  • 2021年1月、Tanla Platforms Limitedとマイクロソフトは本日、Microsoft Azure上に構築されたブロックチェーン対応のCPaaSであるWiselyの提供開始を発表しました。企業とサプライヤーのためのユニークなマーケットプレースであるwiselyは、プライベートで安全かつ信頼できるコミュニケーション体験を提供する世界なエッジ・トゥ・エッジネットワークを提供します。マイクロソフトは、Tanlaのためにこのプラットフォームを設計・構築した開発パートナーです。
  • 2020年2月、ファーウェイは最新のCPaaS「Mate X2」を中国でサービス開始しました。サムスンのギャラクシー・フォールドと同様、同社は外側に折りたたむデザインをやめ、内側に折りたたむデザインに移行しました。

目次

第1章 レポート概要

  • 業界の現状分析と成長可能性の展望
  • 調査方法とツール
  • 市場内訳
    • セグメント別
    • 地域別

第2章 市場概要と洞察

  • 調査範囲
  • アナリストの洞察と現在の市場動向
    • 主な調査結果
    • 推奨事項
    • 結論

第3章 競合情勢

  • 主要企業の分析
  • ALE International
    • 概要
    • 財務分析
    • SWOT分析
    • 最近の動向
  • Bharti Airtel Ltd.
    • 概要
    • 財務分析
    • SWOT分析
    • 最近の動向
  • IntelePeer Cloud Communications LLC
    • 概要
    • 財務分析
    • SWOT分析
    • 最近の動向
  • 主要戦略分析

第4章 市場セグメンテーション

  • 世界のCPaaS市場：コンポーネント別
    • ソリューション
    • サービス別
  • 世界のCPaaS市場：業種別
    • BFSI
    • 医療
    • IT・テクノロジー
    • 政府機関
    • その他（教育、小売業、製造業）

第5章 地域分析

  • 北米
    • 米国
    • カナダ
  • 欧州
    • 英国
    • ドイツ
    • イタリア
    • スペイン
    • フランス
    • その他欧州
  • アジア太平洋
    • 中国
    • インド
    • 日本
    • 韓国
    • その他アジア太平洋
  • 世界のその他の地域

第6章 企業プロファイル

  • 8x8, Inc.
  • ALE International
  • Avaya Inc.
  • Avaya Inc.
  • Bandwidth Inc.
  • Infobip ltd.
  • MessageBird
  • Plivo Inc.
  • Telnyx LLC
  • TEXTUS
  • TWILIO INC.
  • Twilio Inc.,
  • Vonage America LLC
  • Voximplant
図表

LIST OF TABLES

  • 1. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 2. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SOLUTION MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 3. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SERVICE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 4. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 5. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR BSFI MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 6. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 7. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR IT AND TECHNOLOGY MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 8. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR GOVERNMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 9. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR OTHER VERTICALS MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 10. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
  • 11. NORTH AMERICAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 12. NORTH AMERICAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 13. NORTH AMERICAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 14. EUROPEAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 15. EUROPEAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 16. EUROPEAN COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 17. ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
  • 18. ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 19. ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)
  • 20. REST OF THE WORLD COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY COMPONENTS, 2022-2030 ($ MILLION)
  • 21. REST OF THE WORLD COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022-2030 ($ MILLION)

LIST OF FIGURES

  • 1. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET SHARE BY COMPONENTS, 2022 VS 2030 (%)
  • 2. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SOLUTION MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 3. GLOBAL COMMUNICATION PLATFORM AS A SERVICE IN SERVICE MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 4. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET RESEARCH AND ANALYSIS BY VERTICALS, 2022 VS 2030 (%)
  • 5. GLOBAL COMMUNICATION PLATFORM AS A SERVICE F OR BSFI MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 6. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR HEALTHCARE MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 7. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR IT AND TECHNOLOGY MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 8. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR GOVERNMENT MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 9. GLOBAL COMMUNICATION PLATFORM AS A SERVICE FOR OTHER VERTICALS MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 10. GLOBAL COMMUNICATION PLATFORM AS A SERVICE MARKET SHARE BY REGION, 2022 VS 2030 (%)
  • 11. US COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 12. CANADA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 13. UK COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 14. FRANCE COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 15. GERMANY COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 16. ITALY COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 17. SPAIN COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 18. REST OF EUROPE COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 19. INDIA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 20. CHINA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 21. JAPAN COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 22. SOUTH KOREA COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 23. REST OF ASIA-PACIFIC COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
  • 24. REST OF THE WORLD COMMUNICATION PLATFORM AS A SERVICE MARKET SIZE, 2022-2030 ($ MILLION)
目次
Product Code: OMR2027670

Title: Global Communication Platform as a Service Market Size, Share & Trends Analysis Report by Components (Solution and Service), by Verticals (BFSI, Healthcare, IT and Technology, Government, and others (Manufacturing, Education, and retail)),Forecast Period (2023-2030).

The global communication platform as a service market is anticipated to grow at an exponential CAGR of 30.5% during the forecast period. Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs have WebRTC, which includes similar capabilities to browsers and mobile apps and services. The growth of the market is attributed to factors such as increasing importance and demand for cloud-based solutions and services. The emerging trend of working at remote location has dramatically increased and highlighted the need for dynamic and efficient cloud-based communication solutions; which in turn is driving the market growth.

Additionally, the Communication Platform as a services provide the enterprises with technical support, customer support, and backup support to ensure uninterrupted operational activities. With the higher adoption of CPaaS solutions across the industry verticals, the demand for supporting services is anticipated to grow during the forecast period.

Segmental Outlook

The global Communication Platform as a Service market is segmented based on the components, and by verticals. Based on the components, the market is sub-segmented into solution and service. Based on verticals, the market is sub-segmented into BFSI, Healthcare, IT and technology, government, and others (manufacturing, education, and retail). Among the verticals, BFSI sub-segment is anticipated to hold a considerable share of the market, owing to the increasing need for better customer support services in this sector. Banks and other financial institutions use conversational AI platforms in combination with APIs to automate customer service interactions and to improve customer experience.

Service Sub-Segment is Anticipated to Hold a Prominent Share in the Global Communication Platform as a Service Market

Among the component, service sub-segment is anticipated to hold a considerable share of the market, owing to the growing integration of Artificial Intelligence (AI) and Machine Learning (ML) for agent augmentation, speech recognition, automation, emotion analysis, and call analytics is driving the professional and managed services demand in the market. For instance, banks and other financial institutions use conversational AI platforms in combination with APIs to automate customer service interactions and to improve customer experience. Demand for customized and real-time assistance, with chatbots gaining popularity for their cost-effectiveness and ability to handle multiple conversations. Technological interventions like chatbots are changing business models, leading to growth in the Services segment.

Regional Outlook

The global Communication Platform as a Service market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East &Africa, and Latin America).Among these, the Asia-Pacific Communication Platform as a Service market is expected to grow considerably over the forecast period, owing to the growing adoption of cloud-based solutions and services in SMEs and large enterprises in the region. For instance, in January 2022, to implement banking services through WhatsApp using communication platform as a service tool, Route Mobile worked with the State Bank of India and the Bank of Maharashtra.

Europe is Expected to Hold a Prominent Share in the Global Communication Platform as a Service Market

Among all regions, Europe is expected to hold a prominent share of the global Communication Platform as a Service market. Major economies such as UK, Germany, France, Italy, Spain has the huge potential for adopting Cloud based solutions and CPaaS. One of the major drivers propels the demand for Communication Platform as a Service in Europe include rising adoption and investment by the European government and initiatives. For instance, in March 2022, US and European Commission announce New Trans-Atlantic Data Privacy framework to put in place new safeguards to ensure that signals surveillance activities are necessary and proportionate in the pursuit of defined national security objectives. Furthermore, the GDPR Act imposed by the European Government mitigates the risk of cyber security and any potential data breaches.

Market Players Outlook

The major companies serving the global Communication Platform as a Service market include IntelePeer Cloud Communications LLC, Plivo Inc., 8x8, Inc., ALE International, Twilio Inc., Avaya Inc., Bandwidth Inc., Vonage America, LLC, Infobip Ltd., Sinch and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.

For instance,

  • In February 2022, Airtel Africa signed a memorandum of understanding (MoU) with Avaya to deliver effortless customer experiences across the continent. As per the agreement, Airtel Africa would bundle Airtel Africa voice services with the Avaya OneCloud platform, which includes Avaya OneCloud CCaaS, OneCloud UCaaS and OneCloud CPaaS.
  • In August 2021, Microsoft Cropland Avaya, Inc. collaborated to integrate Microsoft Azure Communication solutions into Avaya OneCloud communication platform as a service. Through this partnership, Microsoft's communication solutions were to be improved by the addition of SMS, video, voice, and chat capabilities.
  • In January 2021, Tanla Platforms Limited and Microsoft today announced the launch of Wisely, a blockchain-enabled communications platform-as-a-service (CPaaS) offering built on Microsoft Azure. A unique marketplace for enterprises and suppliers, wisely offers a global edge-to-edge network that delivers private, secure, and trusted communication experiences. Microsoft is the development partner who architected and built this platform for Tanla.
  • In February 2020, Huawei launched its Mate X2 latest communication platform as a service in China. Like Samsung Galaxy Fold, the company ditched the outward folding design and moved to an inward folding design.

The Report Covers:

  • Market value data analysis of 2022 and forecast to 2030.
  • Annualized market revenues ($ million) for each market segment.
  • Country-wise analysis of major geographical regions.
  • Key companies operating in the global communication platform as a service market. Based on the availability of data, information related to new product launches, and relevant news is also available in the report.
  • Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
  • Analysis of market-entry and market expansion strategies.
  • Competitive strategies by identifying 'who-stands-where' in the market.

Table of Contents

1. Report Summary

  • Current Industry Analysis and Growth Potential Outlook
  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. By Region

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion

3. Competitive Landscape

  • 3.1. Key Company Analysis
  • 3.2. ALE International
    • 3.2.1. Overview
    • 3.2.2. Financial Analysis
    • 3.2.3. SWOT Analysis
    • 3.2.4. Recent Developments
  • 3.3. Bharti Airtel Ltd.
    • 3.3.1. Overview
    • 3.3.2. Financial Analysis
    • 3.3.3. SWOT Analysis
    • 3.3.4. Recent Developments
  • 3.4. IntelePeer Cloud Communications LLC
    • 3.4.1. Overview
    • 3.4.2. Financial Analysis
    • 3.4.3. SWOT Analysis
    • 3.4.4. Recent Developments
  • 3.5. Key Strategy Analysis

4. Market Segmentation

  • 4.1. Global Communication Platform as a Service Market by Components
    • 4.1.1. Solutions
    • 4.1.2. Services
  • 4.2. Global Communication Platform as a Service Market by Verticals
    • 4.2.1. BFSI
    • 4.2.2. Healthcare
    • 4.2.3. IT And Technology
    • 4.2.4. Government
    • 4.2.5. Other (Education, Retail and Manufacturing)

5. Regional Analysis

  • 5.1. North America
    • 5.1.1. United States
    • 5.1.2. Canada
  • 5.2. Europe
    • 5.2.1. UK
    • 5.2.2. Germany
    • 5.2.3. Italy
    • 5.2.4. Spain
    • 5.2.5. France
    • 5.2.6. Rest of Europe
  • 5.3. Asia-Pacific
    • 5.3.1. China
    • 5.3.2. India
    • 5.3.3. Japan
    • 5.3.4. South Korea
    • 5.3.5. Rest of Asia-Pacific
  • 5.4. Rest of the World

6. Company Profiles

  • 6.1. 8x8, Inc.
  • 6.2. ALE International
  • 6.3. Avaya Inc.
  • 6.4. Avaya Inc.
  • 6.5. Bandwidth Inc.
  • 6.6. Infobip ltd.
  • 6.7. MessageBird
  • 6.8. Plivo Inc.
  • 6.9. Telnyx LLC
  • 6.10. TEXTUS
  • 6.11. TWILIO INC.
  • 6.12. Twilio Inc.,
  • 6.13. Vonage America LLC
  • 6.14. Voximplant