Guidehouse Insights Leaderboard Report：顧客エンゲージメント・顧客体験分析 - 顧客エンゲージメント・顧客体験・顧客満足度分析を提供する14社の戦略・実行力の評価

当レポートでは、顧客エンゲージメント (CE)・顧客体験 (CX) 分析市場に関わる企業の最新動向や、CE・CXソリューションの開発・マーケティング・提供に関する戦略・実行力の最新スコアを提供します。企業評価は、レポート作成時点におけるベンダーの立ち位置を示すものであり、過去の業績を回顧するものでも、将来の成功を示唆するものでもありません。この市場では、企業やCE/CX分析アプリケーションの進化に伴い、評価が変化する可能性があります。

目次

第1章 エグゼクティブサマリー

第2章 市場概要

• 市場の定義
• 市場促進要因
• 市場阻害要因

第3章 Guidehouse Insightsリーダーボード

• Guidehouse Insights Leaderboardのカテゴリー
  • リーダー
  • コンテンダー
  • チャレンジャー
  • フォロワー
• Guidehouse Insights Leaderboardのグリッド

第4章 企業ランキング

• リーダー
  • Oracle
  • Uplight
  • Bidgely
• コンテンダー
  • Apogee Interactive
  • NET2GRID
  • Sense
  • GridX
  • Eliq
  • Powerley
  • Copper Labs
  • Voltaware
  • Elevation Energy Solutions
• チャレンジャー
  • Emporia Energy
  • Greenpocket

第5章 頭字語・略語一覧

第6章 目次

第7章 図表

第8章 調査範囲・手法

List of Tables

The Guidehouse Insights Leaderboard Overall Scores

Vendor Scores

Vendor Scores on Strategy Criteria

Vendor Scores on Execution Criteria

Uplight Product Portfolio

Bidgely Partnerships

Apogee Interactive's Product Portfolio

Net2Grid Product Portfolio

GridX Product Portfolio

GridX Partnerships

List of Figures

The Guidehouse Insights Leaderboard Grid

Oracle Corporation Strategy and Execution Scores

Uplight Strategy and Execution Scores

Bidgely Strategy and Execution Scores

Apogee Interactive Strategy and Execution Scores

NET2GRID Strategy and Execution Scores

Sense Strategy and Execution Scores

GridX Strategy and Execution Scores

Eliq Strategy and Execution Scores

Powerley Strategy and Execution Scores

Copper Labs Strategy and Execution Scores

Voltaware Strategy and Execution Scores

Elevation Energy Solutions Strategy and Execution Scores

Emporia Energy Strategy and Execution Scores

Greenpocket Solutions Strategy and Execution Scores

Company Strategy and Execution Scores

Oracle Product Portfolio

Bidgely Product Portfolio

Powerley Use Case Portfolio by Product

This Leaderboard provides a timely overview of the companies involved in the CE and CX analytics market, as well as their Strategy and Execution scores for developing, marketing, and delivering CE and CX solutions. Company ratings capture the vendor's standing at the time of the report and are not a retrospective of past accomplishment or an indication of future success. In this market, ratings are likely to shift as companies and CE and CX analytics applications continue to evolve.

Table of Contents

1. Executive Summary

• 1.1 Introduction
• 1.2 Leaderboard Grid

2. Market Overview

• 2.1 Market Definition
• 2.2 Market Drivers
• 2.3 Market Barriers

3. The Guidehouse Insights Leaderboard

• 3.1 The Guidehouse Insights Leaderboard Categories
  • 3.1.1 Leaders
  • 3.1.2 Contenders
  • 3.1.3 Challengers
  • 3.1.4 Followers
• 3.2 The Guidehouse Insights Leaderboard Grid

4. Company Rankings

• 4.1 Leaders
  • 4.1.1 Oracle
  • 4.1.2 Uplight
  • 4.1.3 Bidgely
• 4.2 Contenders
  • 4.2.1 Apogee Interactive
  • 4.2.2 NET2GRID
  • 4.2.3 Sense
  • 4.2.4 GridX
  • 4.2.5 Eliq
  • 4.2.6 Powerley
  • 4.2.7 Copper Labs
  • 4.2.8 Voltaware
  • 4.2.9 Elevation Energy Solutions
• 4.3 Challengers
  • 4.3.1 Emporia Energy
  • 4.3.2 Greenpocket

5. Acronym and Abbreviation List

6. Table of Contents

7. Table of Charts and Figures

8. Scope of Study and Methodology

• 8.1 Scope of Study
• 8.2 Sources and Methodology
  • 8.2.1 Vendor Selection
  • 8.2.2 Ratings Scale
    • 8.2.2.1 Score Calculations
  • 8.2.3 Criteria Definitions
    • 8.2.3.1 Strategy
    • 8.2.3.2 Execution