リバースロジスティクスの米国市場：返品タイプ別、サービス別、エンドユーザー別、地域別、機会、予測、2018年～2032年

米国のリバースロジスティクス市場は、2025年から2032年の予測期間中にCAGR 5.76%を記録し、2024年の1,712億3,000万米ドルから2032年には2,680億1,000万米ドルに成長すると予測されています。これは、eコマースの成長、環境規制、製品の複雑性の高まりが、よりスマートで技術的に有効なリバースロジスティクスの採用を促進するために集約されているためです。米国のリバースロジスティクスはもはやコストセンターではなく、戦略的差別化要因です。消費者の期待が進化し、持続可能性が譲れないものとなるにつれ、企業は製品の返品、修理、リサイクル、再販の方法を再考しています。

企業は自動化、AIを活用した返品管理、潜在的な損失を循環的な収益源に変えるリファービッシュメントプラットフォームに投資しています。このシフトは、倉庫だけでなく、購入後のエクスペリエンス全体を再構築しています。

例えば、2025年1月、米国のロジスティクス市場の大手であるDHL Supply Chainは、Inmarの返品ソリューションを買収することでリバースロジスティクス能力を拡大し、14の戦略的返品センターを追加し、循環型かつ価値主導型のサービスへのコミットメントを再確認しました。DHLは、eコマースや小売業を含む主要産業部門からの加速的な成長が期待されています。

目次

第1章 プロジェクトの範囲と定義

第2章 調査手法

第3章 米国の関税の影響

第4章 エグゼクティブサマリー

第5章 顧客の声

• 機能とその他の付加価値サービス
• 返品のしやすさ
• 払い戻しのスピード
• カスタマーサポート

第6章 米国のリバースロジスティクス市場の展望、2018年～2032年

• 市場規模分析と予測
  • 金額別
• 市場シェア分析と予測
  • 返品タイプ別
    • 修理可能な返品
    • リコール対象の返品
    • B2B・商用製品の返品
    • 耐用年数を超えた返品
    • 使用終了時の返品
  • サービス別
    • 輸送
    • 倉庫
    • 転売
    • 交換管理
    • 返金管理承認
    • その他
  • エンドユーザー別
    • eコマース
    • 医薬品
    • 小売
    • 自動車
    • 高級品
    • コンシューマーエレクトロニクス
    • 再利用可能パッケージング
  • 地域別
    • 西部
    • 中西部
    • 南部
    • 北東部
  • 企業別市場シェア分析（上位5社・その他- 金額別、2024年）
• 2024年市場マップ分析
  • 返品タイプ別
  • サービス別
  • エンドユーザー別
  • 地域別

第7章 需要供給分析

第8章 バリューチェーン分析

第9章 ポーターのファイブフォース分析

第10章 PESTLE分析

第11章 市場力学

• 市場促進要因
• 市場の課題

第12章 市場動向と発展

第13章 政策と規制状況

第14章 ケーススタディ

第15章 競合情勢

• 市場リーダー上位5社の競合マトリックス
• トップ5社のSWOT分析
• 市場トップ10社の主要企業の情勢
  • United Parcel Service, Inc.
  • FedEx Corporation
  • United States Postal Service
  • Yusen Logistics Co., Ltd.
  • Newgistics, Inc.
  • XPO, Inc.（formerly XPO Logistics, Inc.）
  • Schenker AG（trading as DB Schenker）
  • Deutsche Post AG（trading as DHL Group）
  • ShipBob, Inc.
  • Bowman Logistics, Inc.

第16章 戦略的提言

第17章 調査会社について・免責事項

List of Tables

• Table 1. Competition Matrix of Top 5 Market Leaders
• Table 2. Mergers & Acquisitions/ Joint Ventures (If Applicable)
• Table 3. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

• Figure 1. United States Reverse Logistics Market, By Value, In USD Billion, 2018-2032F
• Figure 2. United States Reverse Logistics Market Share (%), By Return Type, 2018-2032F
• Figure 3. United States Reverse Logistics Market Share (%), By Services, 2018-2032F
• Figure 4. United States Reverse Logistics Market Share (%), By End-user, 2018-2032F
• Figure 5. United States Reverse Logistics Market Share (%), By Region, 2018-2032F
• Figure 6. By Return Type Map-Market Size (USD Billion) & Growth Rate (%), 2024
• Figure 7. By Services Map-Market Size (USD Billion) & Growth Rate (%), 2024
• Figure 8. By End-user Map-Market Size (USD Billion) & Growth Rate (%), 2024
• Figure 9. By Region Map-Market Size (USD Billion) & Growth Rate (%), 2024

United States reverse logistics market is projected to witness a CAGR of 5.76% during the forecast period 2025-2032, growing from USD 171.23 billion in 2024 to USD 268.01 billion in 2032F, owing to e-commerce growth, environmental regulations, and rising product complexity which are converging to drive adoption of smarter and tech-enabled reverse logistics. Reverse logistics in the United States is no longer a cost center; it is a strategic differentiator. As consumer expectations evolve and sustainability becomes non-negotiable, companies are rethinking how products are returned, repaired, recycled, or resold.

Companies are investing in automation, AI-powered return management, and refurbishment platforms that turn potential losses into circular revenue streams. This shift is reshaping not just the warehouse but the entire post-purchase experience.

For instance, in January 2025, DHL Supply Chain, a major player in the United States logistics market, expanded its reverse logistics capabilities by acquiring Inmar's returns solutions, adding 14 strategic return centers and reaffirming its commitment to circular and value-driven services. DHL expects accelerated growth from key industry sectors, including e-commerce and retail.

Tech-Enabled Returns Management and 3PL Integration Driving the Market

As return volumes scale, businesses are outsourcing reverse logistics to specialized 3PLs and tech platforms that bring visibility, automation, and cost efficiency to the process. Returns are now data-driven. From disposition rules to refund triggers, every step is being optimized to improve both customer experience and unit economics. Tech-enabled returns management and 3PL integration are fundamentally transforming the reverse logistics landscape in the United States. Modern returns management platforms leverage automation, AI, and data analytics to streamline every step of the returns journey, from initiation to final disposition. These systems enable businesses to automate workflows, set complex return rules, and provide real-time visibility into inventory and return status, all while delivering a seamless, branded customer experience.

In April 2024, ShipBob launched a dedicated Returns Management Suite for Shopify sellers, enabling real-time tracking, automated approval workflows, and instant refund syncing. Integrated with its nationwide fulfillment network, this solution helped reduce return processing times by over 25% for participating SMBs.

Sustainability and Value Recovery in Reverse Logistics

Reverse logistics is no longer just a cost center but a critical driver of sustainability and value recovery in modern supply chains. As consumer expectations, regulatory pressures, and environmental concerns intensify, businesses are reimagining reverse logistics as a profitability lever and circular economy enabler. High-value goods including electronics and luxury items are leading the shift toward sustainability-driven reverse logistics. Brands are now recapturing value from returned products through refurbishment, resale, and certified recycling.

In November 2024, Best Buy Co, Inc. advanced its sustainability goals by achieving TRUE zero waste certification at six additional supply chain facilities this year. With each site now diverting over 90% of waste from landfills, the company moves closer to its aim of certifying all supply chain locations as zero waste by 2025.

This example reflects a broader shift; reverse logistics prioritize sustainability and resource recovery. Rather than shipping returns or discarding them, retailers are investing in in-house or JV-based processing centers that refurbish, recycle, and reuse materials, turning environmental responsibility into a core logistics capability.

E-commerce Returns Dominating Volume and Process Innovation, Powering Reverse Logistics

With return rates averaging between 15-30% in online retail, reverse logistics has become a critical pillar of the United States' e-commerce value chain. Consumers now expect seamless, label-free, and instant refunds, and companies are responding. Reverse logistics is no longer reactive, it's personalized, predictive, and deeply integrated into customer retention strategies. Retailers and logistics providers are investing in process innovation. Automation, AI-powered return management systems, and data analytics are being used to predict return patterns, optimize workflows, and reduce turnaround times. Stricter return policies and smarter inventory placement are also emerging as strategies to manage costs and minimize unnecessary returns. At the same time, industry is rethinking packaging, transportation routes, and even product design to make returns less wasteful and more sustainable.

In February 2025, it was reported that Amazon.com, Inc. and Walmart (Wal-Mart Stores, Inc.) decided to offer returnless refunds on some items, usually for low-cost products or items that do not have a strong resale value. The rise of returnless refunds at major retailers, including Amazon and Walmart highlights just how common returns have become in e-commerce.

Impact of U.S. Tariffs on the United States Reverse Logistics Market

U.S. tariffs on electronics, auto parts, and other imported goods have increased the cost of both forward and reverse shipping. As a result, companies now prioritize refurbishing or reselling returned goods domestically rather than sending them back to foreign manufacturers. This has expanded local repair, testing, and resale operations within reverse logistics hubs.

In sectors, including automotive and electronics, shifting compliance requirements due to tariff realignment (especially with China and Mexico) have led to more product withdrawals and recalls. Logistics firms have had to develop faster, more compliant recalling processes, making returns and replacing a larger part of their service mix.

Increased customs scrutiny, documentation requirements, and fluctuating HS codes tied to tariff updates have made cross-border returns more time-consuming and costly, especially for e-commerce brands operating under global fulfillment models. This has driven the adoption of U.S. based liquidation, recommerce, and secondary market processing.

With tariff uncertainty making re-exportation of goods less viable, businesses are doubling down on domestic circular logistics, emphasizing take-back programs, recycling, and end-of-life recovery to extract residual value without triggering additional duties or shipping costs.

Key Players Landscape and Outlook

The United States reverse logistics market is led by a blend of parcel giants, specialized 3PLs, and tech-driven disruptors. Companies continue to provide national-scale return pickup and drop-off solutions, while platforms including ShipBob and Newgistics (Pitney Bowes) are innovating return visibility and automation for e-commerce brands. XPO and DB Schenker offer integrated reverse supply chains for industrial and automotive clients, and DHL is expanding circular logistics for retail and healthcare.

Meanwhile, retailers and manufacturers are investing in partnerships and in-house platforms to regain control of returns and value recovery. Competitive advantage now lies in who can process smarter, resell faster, and minimize waste, while keeping the customer engaged and loyal post-purchase.

For instance, in 2024, United Parcel Service, Inc. acquired Happy Returns from PayPal, integrating a label-free, box-free returns system via return bars such as Staples and Ulta. This strengthens UPS's position in retail and DTC return services. Happy Returns serves over 800 merchant customers and is known for offering hassle-free, no-box returns. Their approach lowers e-commerce costs for everyone involved while building a more efficient and sustainable supply chain.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Impact of U.S. Tariffs

4. Executive Summary

5. Voice of Customers

• 5.1. Features and Other Value-added Services
• 5.2. Ease of Returns
• 5.3. Speed of Refunds
• 5.4. Customer Support

6. United States Reverse Logistics Market Outlook, 2018-2032F

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Return Type
    • 6.2.1.1. Repairable Returns
    • 6.2.1.2. Recall Returns
    • 6.2.1.3. B2B and Commercial Returns
    • 6.2.1.4. End of Life Returns
    • 6.2.1.5. End of Use Returns
  • 6.2.2. By Services
    • 6.2.2.1. Transportation
    • 6.2.2.2. Warehousing
    • 6.2.2.3. Reselling
    • 6.2.2.4. Replacement Management
    • 6.2.2.5. Refund Management Authorization
    • 6.2.2.6. Others
  • 6.2.3. By End-user
    • 6.2.3.1. E-commerce
    • 6.2.3.2. Pharmaceutical
    • 6.2.3.3. Retail
    • 6.2.3.4. Automotive
    • 6.2.3.5. Luxury Goods
    • 6.2.3.6. Consumer Electronics
    • 6.2.3.7. Reusable Packaging
  • 6.2.4. By Region
    • 6.2.4.1. West
    • 6.2.4.2. Midwest
    • 6.2.4.3. South
    • 6.2.4.4. Northeast
  • 6.2.5. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2024)
• 6.3. Market Map Analysis, 2024
  • 6.3.1. By Return Type
  • 6.3.2. By Services
  • 6.3.3. By End-user
  • 6.3.4. By Region

7. Demand Supply Analysis

8. Value Chain Analysis

9. Porter's Five Forces Analysis

10. PESTLE Analysis

11. Market Dynamics

• 11.1. Market Drivers
• 11.2. Market Challenges

12. Market Trends and Developments

13. Policy and Regulatory Landscape

14. Case Studies

15. Competitive Landscape

• 15.1. Competition Matrix of Top 5 Market Leaders
• 15.2. SWOT Analysis for Top 5 Players
• 15.3. Key Players Landscape for Top 10 Market Players
  • 15.3.1. United Parcel Service, Inc.
    • 15.3.1.1. Company Details
    • 15.3.1.2. Key Management Personnel
    • 15.3.1.3. Products and Services
    • 15.3.1.4. Financials (As Reported)
    • 15.3.1.5. Key Market Focus and Geographical Presence
    • 15.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 15.3.2. FedEx Corporation
  • 15.3.3. United States Postal Service
  • 15.3.4. Yusen Logistics Co., Ltd.
  • 15.3.5. Newgistics, Inc.
  • 15.3.6. XPO, Inc. (formerly XPO Logistics, Inc.)
  • 15.3.7. Schenker AG (trading as DB Schenker)
  • 15.3.8. Deutsche Post AG (trading as DHL Group)
  • 15.3.9. ShipBob, Inc.
  • 15.3.10. Bowman Logistics, Inc.

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

16. Strategic Recommendations

17. About Us and Disclaimer