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対話型AIの世界市場の評価：コンポーネント別、技術タイプ別、展開方式別、用途別、最終用途産業別、地域別、機会、予測（2017年～2031年）

Conversational AI Market Assessment, By Component, By Technology Type, By Deployment Mode, By Application, By End-Use Industry, By Region, Opportunities and Forecast, 2017-2031F

出版日
ページ情報
英文 237 Pages
納期
3～5営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.99円
対話型AIの世界市場の評価：コンポーネント別、技術タイプ別、展開方式別、用途別、最終用途産業別、地域別、機会、予測（2017年～2031年）
出版日: 2024年11月29日
発行: Market Xcel - Markets and Data
ページ情報: 英文 237 Pages
納期: 3～5営業日
GIIご利用のメリット
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界の対話型AIの市場規模は、2023年の99億7,000万米ドルから2031年に511億5,000万米ドルに達すると予測され、予測期間の2024年～2031年にCAGRで22.68%の成長が見込まれます。市場は、その利用の増加と継続的な技術の進歩によって促進されています。Tidio LLCが提供したデータによると、チャットボットは顧客との対話を増やしながら運用コストを最小化するのに役立つことから、重要なツールの1つとして成長しています。また、ヘルスケアチャットボットの市場規模は、2026年までに5億4,300万米ドルに達します。カスタマーサービスにおける自動化により、チャットボットはHRクエリや小売支出の大部分を処理できるようになり、予測期間における対話型AI市場の成長をさらに促進します。

例えば2024年6月、International Business Machines Corp.は、Watson Assistant for Zを含む一連の新しいAIアシスタントのイノベーションの一般提供を発表しました。新しい機能強化は、企業のワークフローを近代化し、ビジネスプロセスを合理化することによって、生産性の名の下に、生成AIと自動化を一緒に提供します。

当レポートでは、世界の対話型AI市場について調査分析し、市場規模と予測、市場力学、主要企業の情勢などを提供しています。

目次

第1章 プロジェクトの範囲と定義

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

  • 製品と市場情報
  • ブランド認知の方式
  • 購入決定において考慮される要素
    • 機能とその他の付加価値サービス
    • ITインフラの互換性
    • ソリューションの効率
    • アフターサポート
  • プライバシーと規制の考慮

第5章 世界の対話型AI市場の見通し（2017年～2031年）

  • 市場規模の分析と予測
    • 金額
  • 市場シェアの分析と予測
    • コンポーネント別
    • 技術タイプ別
    • 展開方式別
    • 用途別
    • 最終用途産業別
    • 地域別
    • 市場シェア分析：企業別（金額）（上位5社とその他 - 2023年）
  • 市場マップ分析（2023年）
    • コンポーネント別
    • 技術タイプ別
    • 展開方式別
    • 用途別
    • 最終用途産業別
    • 地域別

第6章 北米の対話型AI市場の見通し（2017年～2031年）

  • 市場規模の分析と予測
    • 金額
  • 市場シェアの分析と予測
    • コンポーネント別
    • 技術タイプ別
    • 展開方式別
    • 用途別
    • 最終用途産業別
    • シェア：国別
  • 各国の市場の評価
    • 米国の対話型AI市場の見通し（2017年～2031年）
    • カナダ
    • メキシコ

第7章 欧州の対話型AI市場の見通し（2017年～2031年）

  • ドイツ
  • フランス
  • イタリア
  • 英国
  • ロシア
  • オランダ
  • スペイン
  • トルコ
  • ポーランド

第8章 アジア太平洋の対話型AI市場の見通し（2017年～2031年）

  • インド
  • 中国
  • 日本
  • オーストラリア
  • ベトナム
  • 韓国
  • インドネシア
  • フィリピン

第9章 南米の対話型AI市場の見通し（2017年～2031年）

  • ブラジル
  • アルゼンチン

第10章 中東・アフリカの対話型AI市場の見通し（2017年～2031年）

  • サウジアラビア
  • アラブ首長国連邦
  • 南アフリカ

第11章 ポーターのファイブフォース分析

第12章 PESTLE分析

第13章 市場力学

  • 市場促進要因
  • 市場の課題

第14章 市場の動向と発展

第15章 ケーススタディ

第16章 競合情勢

  • マーケットリーダー上位5社の競合マトリクス
  • 上位5社のSWOT分析
  • 主要企業上位10社の情勢
    • International Business Machines Corp.
    • Alphabet Inc.
    • Amazon Web Services, Inc.
    • Baidu, Inc.
    • Inbenta Technologies Inc.
    • Jio Haptik Technologies Limited
    • Microsoft Corporation
    • Nuance Communications, Inc.
    • Oracle Corporation
    • SAP SE

第17章 戦略的推奨

第18章 当社について、免責事項

図表

List of Tables

  • Table 1. Pricing Analysis of Products from Key Players
  • Table 2. Competition Matrix of Top 5 Market Leaders
  • Table 3. Mergers & Acquisitions/ Joint Ventures (If Applicable)
  • Table 4. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

  • Figure 1. Global Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 2. Global Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 3. Global Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 4. Global Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 5. Global Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 6. Global Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 7. Global Conversational AI Market Share (%), By Region, 2017-2031F
  • Figure 8. North America Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 9. North America Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 10. North America Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 11. North America Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 12. North America Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 13. North America Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 14. North America Conversational AI Market Share (%), By Country, 2017-2031F
  • Figure 15. United States Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 16. United States Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 17. United States Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 18. United States Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 19. United States Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 20. United States Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 21. Canada Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 22. Canada Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 23. Canada Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 24. Canada Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 25. Canada Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 26. Canada Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 27. Mexico Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 28. Mexico Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 29. Mexico Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 30. Mexico Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 31. Mexico Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 32. Mexico Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 33. Europe Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 34. Europe Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 35. Europe Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 36. Europe Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 37. Europe Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 38. Europe Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 39. Europe Conversational AI Market Share (%), By Country, 2017-2031F
  • Figure 40. Germany Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 41. Germany Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 42. Germany Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 43. Germany Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 44. Germany Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 45. Germany Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 46. France Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 47. France Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 48. France Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 49. France Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 50. France Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 51. France Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 52. Italy Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 53. Italy Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 54. Italy Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 55. Italy Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 56. Italy Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 57. Italy Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 58. United Kingdom Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 59. United Kingdom Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 60. United Kingdom Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 61. United Kingdom Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 62. United Kingdom Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 63. United Kingdom Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 64. Russia Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 65. Russia Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 66. Russia Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 67. Russia Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 68. Russia Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 69. Russia Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 70. Netherlands Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 71. Netherlands Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 72. Netherlands Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 73. Netherlands Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 74. Netherlands Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 75. Netherlands Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 76. Spain Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 77. Spain Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 78. Spain Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 79. Spain Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 80. Spain Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 81. Spain Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 82. Turkey Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 83. Turkey Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 84. Turkey Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 85. Turkey Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 86. Turkey Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 87. Turkey Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 88. Poland Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 89. Poland Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 90. Poland Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 91. Poland Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 92. Poland Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 93. Poland Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 94. South America Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 95. South America Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 96. South America Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 97. South America Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 98. South America Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 99. South America Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 100. South America Conversational AI Market Share (%), By Country, 2017-2031F
  • Figure 101. Brazil Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 102. Brazil Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 103. Brazil Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 104. Brazil Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 105. Brazil Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 106. Brazil Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 107. Argentina Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 108. Argentina Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 109. Argentina Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 110. Argentina Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 111. Argentina Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 112. Argentina Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 113. Asia-Pacific Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 114. Asia-Pacific Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 115. Asia-Pacific Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 116. Asia-Pacific Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 117. Asia-Pacific Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 118. Asia-Pacific Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 119. Asia-Pacific Conversational AI Market Share (%), By Country, 2017-2031F
  • Figure 120. India Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 121. India Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 122. India Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 123. India Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 124. India Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 125. India Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 126. China Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 127. China Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 128. China Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 129. China Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 130. China Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 131. China Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 132. Japan Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 133. Japan Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 134. Japan Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 135. Japan Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 136. Japan Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 137. Japan Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 138. Australia Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 139. Australia Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 140. Australia Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 141. Australia Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 142. Australia Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 143. Australia Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 144. Vietnam Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 145. Vietnam Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 146. Vietnam Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 147. Vietnam Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 148. Vietnam Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 149. Vietnam Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 150. South Korea Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 151. South Korea Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 152. South Korea Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 153. South Korea Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 154. South Korea Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 155. South Korea Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 156. Indonesia Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 157. Indonesia Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 158. Indonesia Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 159. Indonesia Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 160. Indonesia Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 161. Indonesia Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 162. Philippines Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 163. Philippines Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 164. Philippines Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 165. Philippines Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 166. Philippines Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 167. Philippines Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 168. Middle East & Africa Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 169. Middle East & Africa Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 170. Middle East & Africa Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 171. Middle East & Africa Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 172. Middle East & Africa Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 173. Middle East & Africa Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 174. Middle East & Africa Conversational AI Market Share (%), By Country, 2017-2031F
  • Figure 175. Saudi Arabia Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 176. Saudi Arabia Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 177. Saudi Arabia Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 178. Saudi Arabia Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 179. Saudi Arabia Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 180. Saudi Arabia Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 181. UAE Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 182. UAE Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 183. UAE Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 184. UAE Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 185. UAE Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 186. UAE Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 187. South Africa Conversational AI Market, By Value, In USD Billion, 2017-2031F
  • Figure 188. South Africa Conversational AI Market Share (%), By Component, 2017-2031F
  • Figure 189. South Africa Conversational AI Market Share (%), By Technology Type, 2017-2031F
  • Figure 190. South Africa Conversational AI Market Share (%), By Deployment Mode, 2017-2031F
  • Figure 191. South Africa Conversational AI Market Share (%), By Application, 2017-2031F
  • Figure 192. South Africa Conversational AI Market Share (%), By End-Use Industry, 2017-2031F
  • Figure 193. By Component Map-Market Size (USD Billion) & Growth Rate (%), 2023
  • Figure 194. By Technology Type Map-Market Size (USD Billion) & Growth Rate (%), 2023
  • Figure 195. By Deployment Mode Map-Market Size (USD Billion) & Growth Rate (%), 2023
  • Figure 196. By Application Map-Market Size (USD Billion) & Growth Rate (%), 2023
  • Figure 197. By End-Use Industry Map-Market Size (USD Billion) & Growth Rate (%), 2023
  • Figure 198. By Region Map-Market Size (USD Billion) & Growth Rate (%), 2023
目次
Product Code: MX12316

Global conversational AI market is projected to witness a CAGR of 22.68% during the forecast period 2024-2031, growing from USD 9.97 billion in 2023 to USD 51.15 billion in 2031. The conversational AI market is fueled by its increased use and continuous technological advancements. As per the data provided by Tidio LLC, chatbots have grown as one of the key tools as they help to minimize operational costs while increasing customer interactions. Also, the healthcare chatbot market will be worth USD 543 million by 2026. Automation in customer service will allow chatbots to handle a large chunk of HR queries and retail spending, further propelling the conversational AI market growth in the forecasted period.

For instance, in June 2024, International Business Machines Corp. announced the general availability of a set of new AI assistant innovations, including Watson Assistant for Z. The new enhancements offer generative AI and automation together in the name of productivity by modernizing enterprise workflows and streamlining business processes.

Demand for Customer Engagement Drives Growth in Conversational AI Market

The ability to provide on-demand support for each communication network allows conversational AI to minimize response times; it also serves to predict customer needs through predictive analytics and contextual understanding as it seamlessly integrates solutions with the customer's data, providing for more intelligent interactions and guiding users through complex queries or personalized recommendations. It allows simple automation of tasks to drive meaningful and value-added conversations and bring about deeper customer trust and engagement. Furthermore, conversational AI self-improves over time through user behaviors in evolving new ways to provide experiences that correspond to an individual's preference, ensuring greater customer loyalty and retention.

For example, in March 2024, Nuance Communications, Inc. integrated its Dragon Ambient eXperience (DAX) Copilot into MEDITECH Expanse, automating clinical documentation to reduce clinician workload, improve healthcare efficiency, and enhance patient care during in-person and telehealth visits.

Rising E-Commerce and Online Services Adoption Fuels the Conversational AI Market

E-commerce and online services are the major growth drivers that fuel the growth of the conversational AI market. Online shopping has become a significant trend, especially post-pandemic, and the need for businesses to effectively deal with customers on digital channels is growing. This rise in e-commerce indicates a visible move toward direct-to-consumer (DTC) models and virtual sales and further places demand on conversational AI to deliver instant, one-to-one customer support at scale.

Most business-to-business companies are transitioning to virtual sales with the increase in sales volumes in the cross-border e-commerce market, and the need for automated tools in the form of chatbots and virtual assistants is witnessed to rise sharply. Additionally, the growing complexity of e-commerce platforms is driving online sales by integrating conversational AI. As a result, the conversational AI market is expected to experience substantial growth in the coming years, making conversation AI essential for competitive e-commerce strategies.

For example, in January 2024, SAP SE introduced new AI-driven retail capabilities, enhancing customer experience through optimized business processes, predictive demand planning, personalized engagements, and improved order management, boosting profitability and customer loyalty.

Government Initiatives Acting as a Catalyst

Government initiatives play an important role in the significant fostering of the development of the conversational AI market, improving revenue streams across industries. The United States National Artificial Intelligence Initiative Act encourages AI-driven innovation across industries, such as retail and customer service, where chatbots and virtual assistants have become very important to expand their operations. The ecosystem of "AI for All" works with accelerated AI adoption in the public and private sectors, which fuels demand for conversational AI in e-commerce and banking.

European Union's Horizon Europe funding supports AI research, leading to advanced conversational tools for healthcare and citizen services. Meanwhile, China's AI Development Plan focuses on integrating AI across industries, increasing the usage of conversational AI, which drives further revenue in key sectors such as education and public services.

For example, in January 2024, the European Commission launched an artificial intelligence innovation package to support startups and small and medium-sized enterprises, providing access to supercomputers, financial support, and initiatives to foster artificial intelligence talent and emerging applications.

Retail and E-Commerce Segment Leads the Conversational AI Market

E-commerce is one of the most important growth factors for conversational AI in how businesses converse with online shoppers. Conversational AI continues to play an important role in improving the online shopping experience as digital retail grows. For example, AI-driven chatbots study customer behavior and preferences to make personalized product recommendations, making the shopping journey more engaging and relevant.

Additionally, conversational AI makes the buying process frictionless and smooth since it handles important things such as return processing, order inquiries, and shipping status in real time. Thus, it further increases efficiency and minimizes operational loads on the e-commerce platforms, ultimately reducing the chances of cart abandonment. Consequently, integrating conversational AI within their respective e-commerce platforms can immensely scale businesses. Therefore, businesses can meet more customers to drive increased conversion rates, propelling high growth in the conversational AI market.

North America Dominates Conversational AI Market Share

North America leads the conversational AI market due to its very robust technological infrastructure and insightful exploitation of customer data. It represents a high level of adoption in various industries such as retail, finance, and health, painting a picture of a mission to better customer experience via AI. Major technology hubs like Silicon Valley and Toronto provide a base for leading institutions and startups in artificial intelligence research, driving innovation in natural language processing and machine learning. Besides large investments, the facilitating regulatory environment further accelerates the developments. Sophisticated data analytics by companies in North America leverages fine-tuned AI interactions to consolidate the region's lead further and thereby achieve significant growth within the conversational AI market.

For instance, in March 2024, Inbenta Holdings Inc. introduced enhancements to its Digital Instructor product, offering more engaging and shareable interactive tutorials for companies to support customers and employees with step-by-step guidance.

Future Market Scenario (2024-2031F)

Conversational AI will be used to deliver hyper-personalized experiences through deeper insight into user data and increased satisfaction.

Small and medium-sized enterprises will increasingly adopt conversational AI in customer service automation, making them more efficient and reachable.

Conversational AI will seamlessly integrate across all the different communication channels, giving the customers one single experience, with increased usage in social media, websites, or mobile applications while dealing with a brand.

AI will enhance its fundamental emotional recognition capabilities to empathetic and subtle user interactions.

Key Players Landscape and Outlook

The leading technology providers in the conversational AI market vary greatly in advanced solutions and integration capabilities. The prominent players are recognized for sophisticated natural language processing and machine learning technologies, upgrading the engagement of their customers. Companies are leveraging strong integrations across different communication channels and enterprise systems owing to scalable platforms to develop and deploy chatbots and virtual assistants further fueling the growth in the conversational AI market. Businesses are driving innovation with continuous improvements in AI algorithms and user experience. Furthermore, young startups add dynamism to the market with fresh perspectives and specialized solutions, further extending the edge of conversational AI applications.

In August 2024, International Business Machines Corp. introduced a generative AI-powered Cybersecurity Assistant for its Threat Detection and Response Services. Built on the Watsonx platform, this AI enhances security operations, accelerates threat investigations, and improves response times by automating critical threat detection and remediation for clients.

In August 2024, Jio Haptik Technologies Limited expanded into the United Arab Emirates and Saudi Arabia, providing cutting-edge AI solutions to transform industries like retail, e-commerce, and healthcare, driving business efficiency and innovation.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Executive Summary

4. Voice of Customer

  • 4.1. Product and Market Intelligence
  • 4.2. Mode of Brand Awareness
  • 4.3. Factors Considered in Purchase Decisions
    • 4.3.1. Features and Other Value-Added Service
    • 4.3.2. IT Infrastructure Compatibility
    • 4.3.3. Efficiency of Solutions
    • 4.3.4. After-Sales Support
  • 4.4. Consideration of Privacy and Regulations

5. Global Conversational AI Market Outlook, 2017-2031F

  • 5.1. Market Size Analysis & Forecast
    • 5.1.1. By Value
  • 5.2. Market Share Analysis & Forecast
    • 5.2.1. By Component
      • 5.2.1.1. Solutions
      • 5.2.1.2. Services
        • 5.2.1.2.1. Managed Services
        • 5.2.1.2.2. Professional Services
    • 5.2.2. By Technology Type
      • 5.2.2.1. Natural Processing Language
      • 5.2.2.2. Machine Learning and Deep Learning
      • 5.2.2.3. Automatic Speech Recognition
    • 5.2.3. By Deployment Mode
      • 5.2.3.1. Cloud-Based
      • 5.2.3.2. On-Premises
    • 5.2.4. By Application
      • 5.2.4.1. Customer Support
      • 5.2.4.2. Personnel Assistant
      • 5.2.4.3. Branding and Advertisement
      • 5.2.4.4. Customer Engagement and Retention
      • 5.2.4.5. Others
    • 5.2.5. By End-use Industry
      • 5.2.5.1. Banking, Financial Services and Insurance (BFSI)
      • 5.2.5.2. Healthcare
      • 5.2.5.3. IT and Telecommunication
      • 5.2.5.4. Retail and E-Commerce
      • 5.2.5.5. Education
      • 5.2.5.6. Media and Entertainment
      • 5.2.5.7. Automotive
      • 5.2.5.8. Others
    • 5.2.6. By Region
      • 5.2.6.1. North America
      • 5.2.6.2. Europe
      • 5.2.6.3. Asia-Pacific
      • 5.2.6.4. South America
      • 5.2.6.5. Middle East and Africa
    • 5.2.7. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2023)
  • 5.3. Market Map Analysis, 2023
    • 5.3.1. By Component
    • 5.3.2. By Technology Type
    • 5.3.3. By Deployment Mode
    • 5.3.4. By Application
    • 5.3.5. By End-use Industry
    • 5.3.6. By Region

6. North America Conversational AI Market Outlook, 2017-2031F*

  • 6.1. Market Size Analysis & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share Analysis & Forecast
    • 6.2.1. By Component
      • 6.2.1.1. Solutions
      • 6.2.1.2. Services
        • 6.2.1.2.1. Managed Services
        • 6.2.1.2.2. Professional Services
    • 6.2.2. By Technology Type
      • 6.2.2.1. Natural Processing Language
      • 6.2.2.2. Machine Learning and Deep Learning
      • 6.2.2.3. Automatic Speech Recognition
    • 6.2.3. By Deployment Mode
      • 6.2.3.1. Cloud-Based
      • 6.2.3.2. On-Premises
    • 6.2.4. By Application
      • 6.2.4.1. Customer Support
      • 6.2.4.2. Personnel Assistant
      • 6.2.4.3. Branding and Advertisement
      • 6.2.4.4. Customer Engagement and Retention
      • 6.2.4.5. Others
    • 6.2.5. By End-use Industry
      • 6.2.5.1. Banking, Financial Services and Insurance (BFSI)
      • 6.2.5.2. Healthcare
      • 6.2.5.3. IT and Telecommunication
      • 6.2.5.4. Retail and E-Commerce
      • 6.2.5.5. Education
      • 6.2.5.6. Media and Entertainment
      • 6.2.5.7. Automotive
      • 6.2.5.8. Others
    • 6.2.6. By Country Share
      • 6.2.6.1. United States
      • 6.2.6.2. Canada
      • 6.2.6.3. Mexico
  • 6.3. Country Market Assessment
    • 6.3.1. United States Conversational AI Market Outlook, 2017-2031F*
      • 6.3.1.1. Market Size Analysis & Forecast
        • 6.3.1.1.1. By Value
      • 6.3.1.2. Market Share Analysis & Forecast
        • 6.3.1.2.1. By Component
          • 6.3.1.2.1.1. Solutions
          • 6.3.1.2.1.2. Services
          • 6.3.1.2.1.2.1. Managed Services
          • 6.3.1.2.1.2.2. Professional Services
        • 6.3.1.2.2. By Technology Type
          • 6.3.1.2.2.1. Natural Processing Language
          • 6.3.1.2.2.2. Machine Learning and Deep Learning
          • 6.3.1.2.2.3. Automatic Speech Recognition
        • 6.3.1.2.3. By Deployment Mode
          • 6.3.1.2.3.1. Cloud-Based
          • 6.3.1.2.3.2. On-Premises
        • 6.3.1.2.4. By Application
          • 6.3.1.2.4.1. Customer Support
          • 6.3.1.2.4.2. Personnel Assistant
          • 6.3.1.2.4.3. Branding and Advertisement
          • 6.3.1.2.4.4. Customer Engagement and Retention
          • 6.3.1.2.4.5. Others
        • 6.3.1.2.5. By End-use Industry
          • 6.3.1.2.5.1. Banking, Financial Services and Insurance (BFSI)
          • 6.3.1.2.5.2. Healthcare
          • 6.3.1.2.5.3. IT and Telecommunication
          • 6.3.1.2.5.4. Retail and E-Commerce
          • 6.3.1.2.5.5. Education
          • 6.3.1.2.5.6. Media and Entertainment
          • 6.3.1.2.5.7. Automotive
          • 6.3.1.2.5.8. Others
    • 6.3.2. Canada
    • 6.3.3. Mexico

All segments will be provided for all regions and countries covered

7. Europe Conversational AI Market Outlook, 2017-2031F

  • 7.1. Germany
  • 7.2. France
  • 7.3. Italy
  • 7.4. United Kingdom
  • 7.5. Russia
  • 7.6. Netherlands
  • 7.7. Spain
  • 7.8. Turkey
  • 7.9. Poland

8. Asia-Pacific Conversational AI Market Outlook, 2017-2031F

  • 8.1. India
  • 8.2. China
  • 8.3. Japan
  • 8.4. Australia
  • 8.5. Vietnam
  • 8.6. South Korea
  • 8.7. Indonesia
  • 8.8. Philippines

9. South America Conversational AI Market Outlook, 2017-2031F

  • 9.1. Brazil
  • 9.2. Argentina

10. Middle East and Africa Conversational AI Market Outlook, 2017-2031F

  • 10.1. Saudi Arabia
  • 10.2. UAE
  • 10.3. South Africa

11. Porter's Five Forces Analysis

12. PESTLE Analysis

13. Market Dynamics

  • 13.1. Market Drivers
  • 13.2. Market Challenges

14. Market Trends and Developments

15. Case Studies

16. Competitive Landscape

  • 16.1. Competition Matrix of Top 5 Market Leaders
  • 16.2. SWOT Analysis for Top 5 Players
  • 16.3. Key Players Landscape for Top 10 Market Players
    • 16.3.1. International Business Machines Corp.
      • 16.3.1.1. Company Details
      • 16.3.1.2. Key Management Personnel
      • 16.3.1.3. Products and Services
      • 16.3.1.4. Financials (As Reported)
      • 16.3.1.5. Key Market Focus and Geographical Presence
      • 16.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisitions
    • 16.3.2. Alphabet Inc.
    • 16.3.3. Amazon Web Services, Inc.
    • 16.3.4. Baidu, Inc.
    • 16.3.5. Inbenta Technologies Inc.
    • 16.3.6. Jio Haptik Technologies Limited
    • 16.3.7. Microsoft Corporation
    • 16.3.8. Nuance Communications, Inc.
    • 16.3.9. Oracle Corporation
    • 16.3.10. SAP SE

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

17. Strategic Recommendations

18. About Us and Disclaimer