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対話型AI (人工知能) の世界市場 - 2024年までの予測:IVA (インテリジェントバーチャルアシスタント)、チャットボット

Conversational AI Market by Component (Platform and Services), Type (IVA and Chatbots), Technology, Application (Customer Support, Personal Assistant, and Customer Engagement and Retention), Deployment Mode, Vertical, Region - Global Forecast to 2024

発行 MarketsandMarkets 商品コード 810803
出版日 ページ情報 英文 161 Pages
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対話型AI (人工知能) の世界市場 - 2024年までの予測:IVA (インテリジェントバーチャルアシスタント)、チャットボット Conversational AI Market by Component (Platform and Services), Type (IVA and Chatbots), Technology, Application (Customer Support, Personal Assistant, and Customer Engagement and Retention), Deployment Mode, Vertical, Region - Global Forecast to 2024
出版日: 2019年03月13日 ページ情報: 英文 161 Pages
概要

世界の対話型AI (人工知能) 市場は、2019年の42億米ドルから、2024年までに157億米ドルまで拡大すると見られています。市場は、2019年~2024年のCAGR (複合年間成長率) で、30.2%の成長が予測されています。

当レポートでは、世界の対話型AI (人工知能) 市場について調査分析し、市場概要、産業動向、セグメント別の市場分析、競合情勢、主要企業などについて、体系的な情報を提供しています。

FIGURE 11 CONVERSATIONAL AI MARKET

第1章 イントロダクション

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 重要考察

  • 対話型AI市場の魅力的な市場機会
  • 対話型AI市場:3大用途
  • 対話型AI市場:地域別
  • 北米の対話型AI市場:サービス別、技術別

第5章 市場概要と産業動向

  • イントロダクション
  • 市場力学
    • 促進要因
    • 抑制要因
    • 機会
    • 課題
  • ユースケース
  • 規制の影響

第6章 対話型AIの世界市場:コンポーネント別

  • イントロダクション
  • プラットフォーム
  • サービス

第7章 対話型AIの世界市場:種類別

  • イントロダクション
  • IVA (インテリジェントバーチャルアシスタント)
  • チャットボット

第8章 対話型AIの世界市場:技術別

  • イントロダクション
  • マシンラーニング・ディープラーニング
  • 自然言語処理 (NLP)
  • 自動音声認識

第9章 対話型AIの世界市場:展開モード別

  • イントロダクション
  • クラウド
  • オンプレミス

第10章 対話型AIの世界市場:用途別

  • イントロダクション
  • 顧客サポート
  • パーソナルアシスタント
  • ブランディング・広告
  • 顧客エンゲージメント・維持
  • 新人研修・従業員エンゲージメント
  • データ機密性・コンプライアンス
  • その他

第11章 対話型AIの世界市場:産業分野別

  • イントロダクション
  • BFSI
  • 小売・Eコマース
  • 医療・ライフサイエンス
  • 旅行・ホスピタリティ
  • 通信
  • メディア・エンターテインメント
  • その他

第12章 対話型AIの世界市場:地域別

  • イントロダクション
  • 北米
  • 欧州
  • アジア太平洋地域
  • 中東・アフリカ
  • ラテンアメリカ

第13章 競合情勢

  • 競合リーダーシップマッピング
  • 製品ポートフォリオの強み
  • 事業戦略の優秀性

第14章 企業プロファイル

  • GOOGLE
  • MICROSOFT
  • AWS
  • IBM
  • ORACLE
  • NUANCE
  • BAIDU
  • SAP
  • ARTIFICIAL SOLUTIONS
  • KORE.AI
  • AVAAMO
  • CONVERSICA
  • HAPTIK
  • RASA
  • SOLVVY
  • PYPESTREAM
  • INBENTA
  • RULAI
  • CREATIVE VIRTUAL
  • SAARTHI.AI

第15章 付録

図表

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2015-2017
  • TABLE 2: FACTOR ANALYSIS
  • TABLE 3: GLOBAL CONVERSATIONAL AI MARKET SIZE AND GROWTH RATE, 2017-2024 (USD MILLION, Y-O-Y %)
  • TABLE 4: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 5: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 6: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 7: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 8: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 9: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 10: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 11: CONVERSATIONAL AI MARKET SIZE, BY REGION, 2017-2024(USD MILLION)
  • TABLE 12: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 13: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 14: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 15: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 16: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 17: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 18: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 19: NORTH AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 20: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 21: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 22: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 23: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 24: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 25: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 26: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 27: EUROPE: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 28: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 29: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 30: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 31: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 32: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 33: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 34: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 35: ASIA PACIFIC: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 36: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 37: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 38: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 39: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 40: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 41: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 42: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 43: MIDDLE EAST AND AFRICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 44: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 45: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 46: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 47: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2017-2024 (USD MILLION)
  • TABLE 48: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
  • TABLE 49: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 50: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 51: LATIN AMERICA: CONVERSATIONAL AI MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 52: KEY PLAYERS OF THE CONVERSATIONAL AI MARKET, 2018

LIST OF FIGURES

  • FIGURE 1: GLOBAL CONVERSATIONAL AI MARKET: RESEARCH DESIGN
  • FIGURE 2: CONVERSATIONAL AI MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 3: CONVERSATIONAL AI MARKET SNAPSHOT, BY COMPONENT
  • FIGURE 4: CONVERSATIONAL AI MARKET SNAPSHOT, BY TYPE
  • FIGURE 5: CONVERSATIONAL AI MARKET SNAPSHOT, BY SERVICE
  • FIGURE 6: CONVERSATIONAL AI MARKET SNAPSHOT, BY DEPLOYMENT MODE
  • FIGURE 7: CONVERSATIONAL AI MARKET SNAPSHOT, BY APPLICATION
  • FIGURE 8: CONVERSATIONAL AI MARKET SNAPSHOT, BY TECHNOLOGY
  • FIGURE 9: CONVERSATIONAL AI MARKET SNAPSHOT, BY VERTICAL
  • FIGURE 10: CONVERSATIONAL AI MARKET SNAPSHOT, BY REGION
  • FIGURE 11: INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES IS ONE OF THE MAJOR FACTORS DRIVING THE OVERALL GROWTH OF THE CONVERSATIONAL AI MARKET DURING THE FORECAST PERIOD
  • FIGURE 12: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 13: NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2019
  • FIGURE 14: TRAINING AND CONSULTING SERVICES, AND NATURAL LANGUAGE PROCESSING TECHNOLOGY IN NORTH AMERICA ACCOUNTED FOR THE HIGHEST MARKET SHARES IN THE CONVERSATIONAL AI MARKET IN 2019
  • FIGURE 15: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL AI MARKET
  • FIGURE 16: SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 17: SYSTEM INTEGRATION AND TESTING SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: INTELLIGENT VIRTUAL ASSISTANTS SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: MACHINE LEARNING AND DEEP LEARNING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: CLOUD DEPLOYMENT MODE TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: PERSONAL ASSISTANT SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 22: RETAIL AND ECOMMERCE SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 23: NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 24: INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 25: ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR IN 2019
  • FIGURE 26: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 27: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 28: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 29: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 30: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 31: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 32: PERSONAL ASSISTANT SEGMENT TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 33: GLOBAL CONVERSATIONAL AI MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2018
  • FIGURE 34: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 35: SWOT ANALYSIS: GOOGLE
  • FIGURE 36: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 37: SWOT ANALYSIS: MICROSOFT
  • FIGURE 38: AWS: COMPANY SNAPSHOT
  • FIGURE 39: SWOT ANALYSIS: AWS
  • FIGURE 40: IBM: COMPANY SNAPSHOT
  • FIGURE 41: SWOT ANALYSIS: IBM
  • FIGURE 42: ORACLE: COMPANY SNAPSHOT
  • FIGURE 43: SWOT ANALYSIS: ORACLE
  • FIGURE 44: NUANCE: COMPANY SNAPSHOT
  • FIGURE 45: BAIDU: COMPANY SNAPSHOT
  • FIGURE 46: SAP: COMPANY SNAPSHOT
目次
Product Code: TC 6976

"The global conversational artificial intelligence (AI) market size to grow at a Compound Annual Growth Rate (CAGR) of 30.2% during the forecast period"

MarketsandMarkets forecasts the global conversational AI market size to grow from USD 4.2 billion in 2019 to USD 15.7 billion by 2024, at a CAGR of 30.2% during 2019-2024. The major growth drivers for the market include the increasing demand for AI powered customer support services, omni-channel deployment, and reduced chatbot development cost. Lack of awareness may restrain the market growth.

The personal assistant application to grow at the highest rate during the forecast period

Conversational AI plays a crucial role in personal assistant. Personal assistants are capable of comprehending open conversations while contextualizing them to a particular case or scenario. Enterprises are leveraging AI technology by utilizing a combination of ML and NLU which enables the assistants to be trained with industry-specific knowledge and unique business data for a faster time to market

The ML and deep learning technology segment to grow at the highest rate during the forecast period

Based on technology, the conversational AI market has been segmented into ML and deep learning, natural language processing (NLP), and Autometed Speech Recognition (ASR). The ML and deep learning segement is expected to grow at the highest rate during the forecast period, due to the growing demand to automate communication and create personalized customer experiences.

Among regions, Asia Pacific (APAC) to grow at the highest CAGR during the forecast period

In the conversational AI market by region, APAC is expected to grow at the highest rate during the forecast period. The growth in the number of AI vendors in major APAC countries, such as China, India, and Japan and technological advancements, is expected to be a key growth driver for the market in APAC.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the conversational AI market.

  • By Company: Tier I: 15%, Tier II: 42%, and Tier III: 43%
  • By Designation: C-Level: 62%, Director Level: 20%, and Others: 18%
  • By Region: North America: 40%, APAC: 30%, Europe: 20%, MEA: 5%, and Latin America: 5%

The report includes the study of the key players offering conversational AI solutions. It profiles major vendors in the global conversational AI market including Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), Nuance (US), Artificial Solutions (Spain), Conversica (US), Haptik (India), Rasa (Germany), Rulai (US), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), Creative Virtual (UK) and Saarthi.ai (India). It also includes an in-depth competitive analysis of the key players in the conversational AI market, along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research Coverage:

The report segments the global conversational AI market by component, type, technology, application, deployement mode, vertical, and region. The component segment comprises platform and services. The services segment has subsegments of training and consulting, system integration and testing, and support and maintenance. The conversational AI market by type has IVA and chatbots categories. The conversational AI market by technology has ML and deep learning, Natural language processing, automated speech recognition technologies. The conversational AI market by application has customer support, personal assistant, branding and advertisement, customer engagement and retention, onboarding and employee engagement, and other services (campaign analysis and data aggregation). The conversational AI market by deployement mode has cloud and on-premises. The conversational AI market by verticals covers Banking, Financial Services, and Insurance [BFSI], retail and ecommerce, healthcare and life sciences, travel and hospitality, telecom, media and entertainment, and others (manufacturing, government, media and entertainment, and education). The report covers the conversational AI market with respect to 5 major regions: North America, Europe, APAC, Latin America, and Middle East and Africa (MEA).

The report would help the market leaders and new entrants in the global conversational AI market in the following ways:

  • 1. The report segments the market into various subsegments, hence it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across applications and regions.
  • 2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
  • 3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED FOR THE STUDY
  • 1.5 CURRENCY CONSIDERED
  • 1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
  • 2.4 MARKET FORECAST
  • 2.5 ASSUMPTIONS FOR THE STUDY
  • 2.6 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL AI MARKET
  • 4.2 CONVERSATIONAL AI MARKET: TOP 3 APPLICATIONS
  • 4.3 CONVERSATIONAL AI MARKET, BY REGION
  • 4.4 CONVERSATIONAL AI MARKET IN NORTH AMERICA, BY SERVICES AND TECHNOLOGY

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increasing demand for AI-powered customer support services
      • 5.2.1.2 Omnichannel deployment and reduced chatbot development cost
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Lack of awareness
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Rise in customer engagement through social media platforms
      • 5.2.3.2 Integration of advanced AI capabilities adding value to the conversational AI offering
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Lack of accuracy in chatbots and virtual assistants
  • 5.3 USE CASES
    • 5.3.1 INTRODUCTION
      • 5.3.1.1 Use case: Scenario 1
      • 5.3.1.2 Use case: Scenario 2
      • 5.3.1.3 Use case: Scenario 3
      • 5.3.1.4 Use case: Scenario 4
      • 5.3.1.5 Use case: Scenario 5
  • 5.4 REGULATORY IMPLICATIONS
    • 5.4.1 INTRODUCTION
    • 5.4.2 GENERAL DATA PROTECTION REGULATION (GDPR)
    • 5.4.3 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
    • 5.4.4 PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS)
    • 5.4.5 FINANCIAL INDUSTRY REGULATORY AUTHORITY (FINRA)
    • 5.4.6 SERVICE ORGANIZATIONAL CONTROL (SOC) 2
    • 5.4.7 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE (MIFID) II

6 CONVERSATIONAL AI MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
  • 6.2 PLATFORM
    • 6.2.1 PLATFORMS PROVIDE A COMPLETE FOUNDATION TO CREATE VARIOUS CONVERSATIONAL AI APPLICATIONS
  • 6.3 SERVICES
    • 6.3.1 TRAINING AND CONSULTING
      • 6.3.1.1 Technicalities involved in implementing conversational AI solutions to boost the growth of training and consulting services
    • 6.3.2 SYSTEM INTEGRATION AND DEPLOYMENT
      • 6.3.2.1 Conversational AI vendors to offer system integration and testing services to effectively overcome system-related issues
    • 6.3.3 SUPPORT AND MAINTENANCE
      • 6.3.3.1 Growing deployment of conversational AI platform to increase demand for support and maintenance services

7 CONVERSATIONAL AI MARKET, BY TYPE

  • 7.1 INTRODUCTION
  • 7.2 INTELLIGENT VIRTUAL ASSISTANTS
    • 7.2.1 INCREASING DEMAND FOR PERSONAL ASSISTANT APPLICATION TO PAVE THE WAY FOR THE CONVERSATIONAL AI MARKET IN DIFFERENT VERTICALS
  • 7.3 CHATBOTS
    • 7.3.1 AI-BASED CHATBOTS TO AUTOMATE CONVERSATION ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS

8 CONVERSATIONAL AI MARKET, BY TECHNOLOGY

  • 8.1 INTRODUCTION
  • 8.2 MACHINE LEARNING AND DEEP LEARNING
    • 8.2.1 GROWING DEMAND TO AUTOMATE COMMUNICATION AND CREATE PERSONALIZED CUSTOMER EXPERIENCES TO INCREASE ADOPTION OF CONVERSATIONAL AI AMONG ENTERPRISES
  • 8.3 NATURAL LANGUAGE PROCESSING
    • 8.3.1 NATURAL LANGUAGE PROCESSING TECHNOLOGY TO GROW AT A RAPID PACE IN THE COMING YEARS
  • 8.4 AUTOMATED SPEECH RECOGNITION
    • 8.4.1 GROWING NEED TO RECOGNIZE HUMAN VOICE BY MACHINES TO HANDLE QUERIES OR RESPONSE EFFECTIVELY

9 CONVERSATIONAL AI MARKET, BY DEPLOYMENT MODE

  • 9.1 INTRODUCTION
  • 9.2 CLOUD
    • 9.2.1 BENEFITS SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION TO BOOST GROWTH OF CLOUD DEPLOYMENT MODEL
  • 9.3 ON-PREMISES
    • 9.3.1 DATA-SENSITIVE ORGANIZATIONS TO ADOPT ON-PREMISES DEPLOYMENT MODEL TO DEPLOY CONVERSATIONAL AI SOLUTIONS

10 CONVERSATIONAL AI MARKET, BY APPLICATION

  • 10.1 INTRODUCTION
  • 10.2 CUSTOMER SUPPORT
    • 10.2.1 INCREASING DEMAND FOR HANDLING CUSTOMER QUERIES TO PAVE THE WAY FOR THE CONVERSATIONAL AI MARKET IN VARIOUS VERTICALS
  • 10.3 PERSONAL ASSISTANT
    • 10.3.1 PERSONAL ASSISTANT APPLICATION TO GROW AT A RAPID PACE IN THE COMING YEARS
  • 10.4 BRANDING AND ADVERTISEMENT
    • 10.4.1 NEED TO CREATE AWARENESS AND PERFORM EFFECTIVE BRANDING ACTIVITIES TO BOOST GROWTH OF CONVERSATIONAL AI MARKET
  • 10.5 CUSTOMER ENGAGEMENT AND RETENTION
    • 10.5.1 NEED TO PROVIDE OMNICHANNEL CUSTOMER EXPERIENCE TO FUEL THE GROWTH OF CUSTOMER ENGAGEMENT AND RETENTION APPLICATION
  • 10.6 ONBOARDING AND EMPLOYEE ENGAGEMENT
    • 10.6.1 GROWING DEMAND FOR EMPLOYEE RETENTION AND ENGAGEMENT FOR ORGANIZATIONAL GROWTH AND DEVELOPMENT
  • 10.7 DATA PRIVACY AND COMPLIANCE
    • 10.7.1 NEED TO SECURE CUSTOMERS' DATA AND STRINGENT REGULATORY COMPLIANCE TO PAVE WAY FOR ADOPTION OF CONVERSATIONAL AI
  • 10.8 OTHERS

11 CONVERSATIONAL AI MARKET, BY VERTICAL

  • 11.1 INTRODUCTION
    • 11.1.1 MAJOR USE CASES: BY INDUSTRY
  • 11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 11.2.1 CONVERSATIONAL AI SOLUTIONS HELP FINANCIAL INSTITUTIONS EFFORTLESSLY CONNECT WITH CUSTOMERS TO PROVIDE ENHANCED CUSTOMER EXPERIENCE
  • 11.3 RETAIL AND ECOMMERCE
    • 11.3.1 INCREASING DEPLOYMENT OF CONVERSATIONAL AI SOLUTIONS BY RETAIL AND ECOMMERCE VERTICAL ON VARIOUS CHANNELS FOR GREATER CUSTOMER ENGAGEMENT
  • 11.4 HEALTHCARE AND LIFE SCIENCES
    • 11.4.1 CONVERSATIONAL AI SOLUTIONS TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND EXPERIENCE AND ENGAGEMENT
  • 11.5 TRAVEL AND HOSPITALITY
    • 11.5.1 AUTOMATION OF BOOKING PROCESS THROUGH VARIOUS PLATFORMS TO INCREASE ADOPTION OF CHATBOTS AND INTELLIGENT VIRTUAL ASSISTANTS
  • 11.6 TELECOM
    • 11.6.1 GROWING DEMAND FOR EFFECTIVE CONTACT CENTRE AND OPERATIONAL COST REDUCTION WILL GIVA A BOOST TO THE GROWTH OF CONVERSATIONAL AI IN THE TELECOM VERTICAL
  • 11.7 MEDIA AND ENTERTAINMENT
    • 11.7.1 DEMAND FOR PERSONALIZED AND ENHANCED CUSTOMER EXPERIENCE TO INCREASE ADOPTION OF CONVERSATIONAL AI SOLUTIONS
  • 11.8 OTHERS

12 CONVERSATIONAL AI MARKET, BY REGION

  • 12.1 INTRODUCTION
  • 12.2 NORTH AMERICA
    • 12.2.1 UNITED STATES
      • 12.2.1.1 Growing implementation of AI- and ML-based solutions to fuel the demand for conversational AI in the market
    • 12.2.2 CANADA
      • 12.2.2.1 Increase in AI-based investments and research activities to drive the growth of conversational AI market in Canada
  • 12.3 EUROPE
    • 12.3.1 UNITED KINGDOM
      • 12.3.1.1 Growing investments to fuel the adoption of conversational AI solutions in the UK
    • 12.3.2 GERMANY
      • 12.3.2.1 Increasing adoption of conversational AI solutions across major verticals to drive the market in Germany
    • 12.3.3 FRANCE
      • 12.3.3.1 Heavy inflow of capital from various investors to drive the conversational AI market in France
    • 12.3.4 REST OF EUROPE
  • 12.4 ASIA PACIFIC
    • 12.4.1 CHINA
      • 12.4.1.1 Increasing investments in AI landscape to drive the adoption of conversational AI solutions in China
    • 12.4.2 JAPAN
      • 12.4.2.1 Rising use of chatbots and intelligent virtual agentsin the telecom vertical to fuel adoption of conversational AI solutions in Japan
    • 12.4.3 INDIA
      • 12.4.3.1 Increase in investments among startups and growth of AI technology among verticals to trigger conversational AI adoption in India
    • 12.4.4 REST OF ASIA PACIFIC
  • 12.5 MIDDLE EAST AND AFRICA
    • 12.5.1 ISRAEL
      • 12.5.1.1 Upcoming AI starups in the country to drive the growth of conversational AI market in Israel
    • 12.5.2 UNITED ARAB EMIRATES
      • 12.5.2.1 Government initiatives to drive the adoption of AI-based solutions in United Arab Emirates
    • 12.5.3 REST OF MIDDLE EAST AND AFRICA
  • 12.6 LATIN AMERICA
    • 12.6.1 BRAZIL
      • 12.6.1.1 Emerging startups in Brazil to drive the growth of conversational AI market in the coming years
    • 12.6.2 MEXICO
      • 12.6.2.1 Growing demand for AI-based technologies to fuel adoption of conversational AI solutions in Mexico
    • 12.6.3 REST OF LATIN AMERICA

13 COMPETITIVE LANDSCAPE

  • 13.1 COMPETITIVE LEADERSHIP MAPPING
    • 13.1.1 VISIONARY LEADERS
    • 13.1.2 INNOVATORS
    • 13.1.3 DYNAMIC DIFFERENTIATORS
    • 13.1.4 EMERGING COMPANIES
  • 13.2 STRENGTH OF PRODUCT PORTFOLIO
  • 13.3 BUSINESS STRATEGY EXCELLENCE

14 COMPANY PROFILES

(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 14.1 GOOGLE
  • 14.2 MICROSOFT
  • 14.3 AWS
  • 14.4 IBM
  • 14.5 ORACLE
  • 14.6 NUANCE
  • 14.7 BAIDU
  • 14.8 SAP
  • 14.9 ARTIFICIAL SOLUTIONS
  • 14.10 KORE.AI
  • 14.11 AVAAMO
  • 14.12 CONVERSICA
  • 14.13 HAPTIK
  • 14.14 RASA
  • 14.15 SOLVVY
  • 14.16 PYPESTREAM
  • 14.17 INBENTA
  • 14.18 RULAI
  • 14.19 CREATIVE VIRTUAL
  • 14.20 SAARTHI.AI

Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

15 APPENDIX

  • 15.1 INDUSTRY EXPERTS
  • 15.2 DISCUSSION GUIDE
  • 15.3 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 15.4 AVAILABLE CUSTOMIZATIONS
  • 15.5 RELATED REPORTS
  • 15.6 AUTHOR DETAILS