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市場調査レポート
商品コード
1771316
医療BPOの世界市場、規模、シェア、動向：アウトソーシングモデル、ライフサイエンス、プロバイダー、保険者、地域別 - 予測（～2030年）Healthcare BPO Market by Size, Share, Trends by Outsourcing Models, Life Science (R&D, Manufacturing, Supply Chain, Sales & Marketing ), Provider, Payer, Region - Global Forecast to 2030 |
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価格
| 医療BPOの世界市場、規模、シェア、動向：アウトソーシングモデル、ライフサイエンス、プロバイダー、保険者、地域別 - 予測（～2030年） |
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出版日: 2025年07月10日
発行: MarketsandMarkets
ページ情報: 英文 342 Pages
納期: 即納可能
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- 全表示
- 概要
- 図表
- 目次
概要
世界の医療BPOの市場規模は、2025年の4,177億米ドルから2030年までに6,943億米ドルに達すると予測され、2025年～2030年にCAGRで10.7%の成長が見込まれます。
市場の成長促進要因は、医療費上昇を抑制する圧力の高まりと、製薬・バイオ医薬品部門におけるアウトソーシングへの依存の高まりです。先進のデータアナリティクスの統合と、特に創薬におけるAI主導ツールの採用の高まりは、予測期間中の市場拡大への大きな機会を生み出しています。しかし、メディケイドサービス内のデータ取得と管理プロセスの制限を中心とした課題は依然として残っており、市場の特定セグメントにおけるアウトソーシングの将来性を阻害する可能性があります。
| 調査範囲 | |
|---|---|
| 調査対象年 | 2024年～2030年 |
| 基準年 | 2024年 |
| 予測期間 | 2024年～2030年 |
| 単位 | 10億米ドル |
| セグメント | プロバイダーサービス、保険者サービス、ライフサイエンスサービス |
| 対象地域 | 北米、欧州、アジア太平洋、ラテンアメリカ、中東・アフリカ |
「請求管理サービスセグメントが医療BPO市場で最大のシェアを占めました。」
保険者サービスに基づき、医療BPO市場は請求管理サービス、統合フロントエンドサービス・バックオフィス業務、会員管理サービス、製品開発・事業買収サービス（PDBA）、プロバイダー管理サービス、ケア管理サービス、請求・会計管理サービス、人事サービスに区分されます。2024年、請求管理サービスセグメントが医療BPO市場で最大のシェアを占めました。これは医療保険者がこうした重要な機能をアウトソーシングする傾向を強めていることによるものです。請求管理をアウトソーシングすることで、保険者組織は処理の遅延、財務上のペナルティ、滞留に起因するステークホルダーの不満といったリスクを軽減することができます。効果的な請求処理は、業務の継続性を維持し、期日通り償還することに不可欠であるため、専門のBPOプロバイダーを活用することで、保険者は業務効率を高め、管理コストを削減し、請求処理の正確性とコンプライアンスを向上させることができます。
「セールス・マーケティングサービスセグメントが、非臨床カテゴリサービスにおける医療BPO市場の最大のシェアを占めています。」
ライフサイエンスサービスセグメントに基づき、医療BPO市場は製造、研究開発、非臨床サービスに分けられます。非臨床サービスセグメントはさらに、セールス・マーケティングサービス、サプライチェーン管理・ロジスティクスサービス、その他の非臨床サービスに分類されます。2024年、セールス・マーケティングサービス部門が医療BPO市場で最大のシェアを占めます。医療BPO市場の非臨床サービスセグメントにおけるセールス・マーケティングサービスの優位性の主因は、製薬産業の規制情勢の複雑性です。規制が絶えず進化する中、製薬企業は研究開発や生産といった中核的な活動に経営資源を集中せざるを得なくなっています。その結果、複雑な規制環境を効果的に乗り切るための専門的なマーケティングサービスへの需要が高まっています。さらに、広範囲の営業員の必要性が、製薬産業における販売業務受託機関の台頭を後押ししています。
「地域別では、北米が2024年に医療BPO市場を独占しました。」
医療BPO市場は、北米、欧州、アジア太平洋、ラテンアメリカ、中東・アフリカに分けられます。北米は予測期間に大きな市場シェアを維持する見込みです。この成長の促進要因は、医療インフラの改良に対する政府支援の増加、医療費削減の必要性、請求拒否や請求ミスの増加、民間医療保険者と政府系保険者の数の多さ、多数の医療IT企業プレゼンスなどです。
当レポートでは、世界の医療BPO市場について調査分析し、主な促進要因と抑制要因、競合情勢、将来の動向などの情報を提供しています。
目次
第1章 イントロダクション
第2章 調査手法
第3章 エグゼクティブサマリー
第4章 重要な知見
- 医療BPO市場の企業にとって魅力的な機会
- アジア太平洋の医療BPO市場：ライフサイエンスサービス別、国別
- 医療BPO市場：地域の成長機会
- 地域の構成：医療BPO市場
- 医療BPOノートブック市場：新興国 vs. 先進国
第5章 市場の概要
- イントロダクション
- 市場力学
- 促進要因
- 抑制要因
- 機会
- 課題
- アウトソーシングアプローチ
- バンドルサービス
- サービス料金
- フレキシブル契約
- ベストショア
- アウトソーシングモデル
- マルチソーシング
- キャプティブセンター
- ハイブリッドデリバリーモデル
- 優先されるプロバイダー
- 戦略的パートナーシップ
- グローバルデリバリーモデル
- 産業動向
- デジタルトランスフォーメーション
- 遠隔医療と遠隔サービスの増加
- 収益サイクル管理（RCM）への注目
- 技術分析
- 主要技術
- 補完技術
- 隣接技術
- サプライチェーン分析
- ポーターのファイブフォース分析
- 規制情勢
- 規制機関、政府機関、その他の組織
- 規制分析
- 特許分析
- 特許公報の動向
- 考察：管轄と主要申請者の分析
- 価格分析
- 医療BPOの参考価格：サービスタイプ別（2024年）
- 医療BPOの参考価格：地域別（定性）
- 主な会議とイベント
- 主なステークホルダーと購入基準
- エンドユーザー分析
- アンメットニーズ
- エンドユーザーの期待
- エコシステム分析
- ケーススタディ分析
- 投資と資金調達のシナリオ
- 2025年の米国関税の影響 - 概要
- イントロダクション
- 主な関税率
- 価格の影響の分析
- 国/地域に対する影響
- 最終用途産業に対する影響
第6章 医療BPO市場：ライフサイエンスサービス別
- イントロダクション
- 製造
- 研究開発
- 非臨床サービス
第7章 医療BPO市場：保険者サービス別
- イントロダクション
- 請求管理サービス
- 統合フロントエンドサービス・バックオフィス業務
- 会員管理
- 製品開発・事業買収（PDBA）
- プロバイダー管理
- ケア管理
- 請求・会計管理サービス
- 人事サービス
第8章 医療BPO市場：プロバイダーサービス別
- イントロダクション
- 収益サイクル管理
- 患者登録
- 患者ケア
- その他のプロバイダーサービス
第9章 医療BPO市場：地域別
- イントロダクション
- 北米
- 北米のマクロ経済の見通し
- 米国
- カナダ
- 欧州
- 欧州のマクロ経済の見通し
- ドイツ
- フランス
- 英国
- イタリア
- スペイン
- その他の欧州
- アジア太平洋
- アジア太平洋のマクロ経済の見通し
- 日本
- 中国
- インド
- その他のアジア太平洋
- ラテンアメリカ
- ラテンアメリカのマクロ経済の見通し
- ブラジル
- メキシコ
- その他のラテンアメリカ
- 中東・アフリカ
第10章 競合情勢
- 概要
- 主要参入企業の戦略/強み
- 収益分析（2020年～2024年）
- 市場シェア分析
- 企業の評価マトリクス：主要企業（2024年）
- 企業の評価マトリクス：スタートアップ/中小企業（2024年）
- 企業の評価と財務指標
- ブランド/製品の比較分析
- 競合シナリオ
第11章 企業プロファイル
- 主要企業
- ACCENTURE PLC
- COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION
- TATA CONSULTING SERVICES LIMITED
- WNS (HOLDINGS) LIMITED
- NTT DATA
- CONDUENT INCORPORATED
- IQVIA HOLDINGS INC.
- MPHASIS
- GENPACT LIMITED
- WIPRO LIMITED
- INFOSYS BPM
- FIRSTSOURCE SOLUTIONS LIMITED
- INTERNATIONAL BUSINESS MACHINES CORPORATION
- GEBBS
- CAPGEMINI SE
- UNITEDHEALTH GROUP INCORPORATED
- HCL TECHNOLOGIES LIMITED
- PAREXEL INTERNATIONAL (MA) CORPORATION
- SUTHERLAND
- OMEGA HEALTHCARE MANAGEMENT SERVICES
- その他の企業
- 1840 & COMPANY
- INVENSIS TECHNOLOGIES PVT LTD
- ACCESS HEALTHCARE
- VEE HEALTHTEK, INC.
- AGS HEALTH
第12章 付録
図表
List of Tables
- TABLE 1 USD CONVERSION RATES
- TABLE 2 RISK ASSESSMENT: HEALTHCARE BPO MARKET
- TABLE 3 HEALTHCARE BPO MARKET: IMPACT ANALYSIS
- TABLE 4 HEALTHCARE BPO MARKET: PORTER'S FIVE FORCES ANALYSIS
- TABLE 5 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 6 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 7 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 8 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 9 MIDDLE EAST & AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 10 LIST OF PATENTS IN HEALTHCARE BPO MARKET, 2014-2024
- TABLE 11 INDICATIVE PRICE FOR HEALTHCARE BPO, BY SERVICE TYPE
- TABLE 12 HEALTHCARE BPO MARKET: KEY CONFERENCES AND EVENTS, 2025-2026
- TABLE 13 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR HEALTHCARE BPO SERVICES
- TABLE 14 KEY BUYING CRITERIA FOR HEALTHCARE BPO SERVICES
- TABLE 15 HEALTHCARE BPO MARKET: UNMET NEEDS
- TABLE 16 HEALTHCARE BPO MARKET: END USERS' EXPECTATIONS
- TABLE 17 HEALTHCARE BPO MARKET: ROLE IN ECOSYSTEM
- TABLE 18 US ADJUSTED RECIPROCAL TARIFF RATES
- TABLE 19 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 20 KEY PLAYERS PROVIDING MANUFACTURING SERVICES
- TABLE 21 HEALTHCARE BPO MARKET FOR MANUFACTURING, BY REGION, 2023-2030 (USD MILLION)
- TABLE 22 KEY PLAYERS PROVIDING RESEARCH & DEVELOPMENT
- TABLE 23 HEALTHCARE BPO MARKET FOR RESEARCH & DEVELOPMENT, BY REGION, 2023-2030 (USD MILLION)
- TABLE 24 KEY PLAYERS PROVIDING NON-CLINICAL SERVICES
- TABLE 25 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 26 HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 27 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 28 HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 29 HEALTHCARE BPO MARKET FOR ANALYTICS, BY REGION, 2023-2030 (USD MILLION)
- TABLE 30 HEALTHCARE BPO MARKET FOR MARKETING, BY REGION, 2023-2030 (USD MILLION)
- TABLE 31 HEALTHCARE BPO MARKET FOR RESEARCH, BY REGION, 2023-2030 (USD MILLION)
- TABLE 32 HEALTHCARE BPO MARKET FOR FORECASTING, BY REGION, 2023-2030 (USD MILLION)
- TABLE 33 HEALTHCARE BPO MARKET FOR PERFORMANCE REPORTING, BY REGION, 2023-2030 (USD MILLION)
- TABLE 34 HEALTHCARE BPO MARKET FOR SUPPLY CHAIN MANAGEMENT & LOGISTICS, BY REGION, 2023-2030 (USD MILLION)
- TABLE 35 HEALTHCARE BPO MARKET FOR OTHER NON-CLINICAL SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 36 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 37 KEY PLAYERS PROVIDING CLAIM MANAGEMENT SERVICES
- TABLE 38 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 39 HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 40 HEALTHCARE BPO MARKET FOR CLAIMS ADJUDICATION SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 41 HEALTHCARE BPO MARKET FOR CLAIMS SETTLEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 42 HEALTHCARE BPO MARKET FOR INFORMATION MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 43 HEALTHCARE BPO MARKET FOR CLAIMS REPRICING SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 44 HEALTHCARE BPO MARKET FOR CLAIMS INVESTIGATION SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 45 HEALTHCARE BPO MARKET FOR CLAIMS INDEXING SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 46 HEALTHCARE BPO MARKET FOR FRAUD DETECTION & MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 47 KEY PLAYERS PROVIDING INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS SERVICES
- TABLE 48 HEALTHCARE BPO MARKET FOR INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS, BY REGION 2023-2030 (USD MILLION)
- TABLE 49 KEY PLAYERS PROVIDING MEMBER MANAGEMENT SERVICES
- TABLE 50 HEALTHCARE BPO MARKET FOR MEMBER MANAGEMENT, BY REGION, 2023-2030 (USD MILLION)
- TABLE 51 KEY PLAYERS PROVIDING PRODUCT DEVELOPMENT & BUSINESS ACQUISITION SERVICES
- TABLE 52 HEALTHCARE BPO MARKET FOR PRODUCT DEVELOPMENT & BUSINESS ACQUISITION, BY REGION, 2023-2030 (USD MILLION)
- TABLE 53 KEY PLAYERS PROVIDING PROVIDER MANAGEMENT
- TABLE 54 HEALTHCARE BPO MARKET FOR PROVIDER MANAGEMENT, BY REGION, 2023-2030 (USD MILLION)
- TABLE 55 KEY PLAYERS PROVIDING CARE MANAGEMENT SERVICES
- TABLE 56 HEALTHCARE BPO MARKET FOR CARE MANAGEMENT, BY REGION, 2023-2030 (USD MILLION)
- TABLE 57 KEY PLAYERS PROVIDING BILLING & ACCOUNTS MANAGEMENT SERVICES
- TABLE 58 HEALTHCARE BPO MARKET FOR BILLING & ACCOUNTS MANAGEMENT SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 59 KEY PLAYERS PROVIDING HR SERVICES
- TABLE 60 HEALTHCARE BPO MARKET FOR HR SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 61 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 62 KEY PLAYERS PROVIDING REVENUE CYCLE MANAGEMENT SERVICES
- TABLE 63 HEALTHCARE BPO MARKET FOR REVENUE CYCLE MANAGEMENT, BY REGION, 2023-2030 (USD MILLION)
- TABLE 64 KEY PLAYERS PROVIDING PATIENT ENROLMENT SERVICE
- TABLE 65 HEALTHCARE BPO MARKET FOR PATIENT ENROLLMENT, BY REGION, 2023-2030 (USD MILLION)
- TABLE 66 KEY PLAYERS PROVIDING PATIENT CARE SERVICE
- TABLE 67 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 68 HEALTHCARE BPO MARKET FOR PATIENT CARE, BY REGION, 2023-2030 (USD MILLION)
- TABLE 69 HEALTHCARE BPO MARKET FOR MEDICAL TRANSCRIPTION, BY REGION, 2023-2030 (USD MILLION)
- TABLE 70 HEALTHCARE BPO MARKET FOR DEVICE MONITORING, BY REGION, 2023-2030 (USD MILLION)
- TABLE 71 HEALTHCARE BPO MARKET FOR MEDICAL IMAGING, BY REGION, 2023-2030 (USD MILLION)
- TABLE 72 KEY PLAYERS PROVIDING OTHER PROVIDER SERVICES
- TABLE 73 HEALTHCARE BPO MARKET FOR OTHER PROVIDER SERVICES, BY REGION, 2023-2030 (USD MILLION)
- TABLE 74 HEALTHCARE BPO MARKET, BY REGION, 2023-2030 (USD MILLION)
- TABLE 75 NORTH AMERICA: HEALTHCARE BPO MARKET, BY COUNTRY, 2023-2030 (USD MILLION)
- TABLE 76 NORTH AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 77 NORTH AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 78 NORTH AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICE, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 79 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 80 NORTH AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 81 NORTH AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 82 NORTH AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 83 US: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 84 US: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 85 US: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 86 US: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 87 US: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 88 US: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 89 US: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 90 CANADA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 91 CANADA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 92 CANADA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 93 CANADA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 94 CANADA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 95 CANADA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 96 CANADA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 97 EUROPE: HEALTHCARE BPO MARKET, BY COUNTRY, 2023-2030 (USD MILLION)
- TABLE 98 EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 99 EUROPE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 100 EUROPE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 101 EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 102 EUROPE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 103 EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 104 EUROPE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 105 GERMANY: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 106 GERMANY: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 107 GERMANY: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 108 GERMANY: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 109 GERMANY: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 110 GERMANY: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 111 GERMANY: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 112 FRANCE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 113 FRANCE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 114 FRANCE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 115 FRANCE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 116 FRANCE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 117 FRANCE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 118 FRANCE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 119 UK: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 120 UK: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 121 UK: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 122 UK: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 123 UK: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 124 UK: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 125 UK: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 126 ITALY: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 127 ITALY: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 128 ITALY: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 129 ITALY: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 130 ITALY: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 131 ITALY: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 132 ITALY: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 133 SPAIN: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 134 SPAIN: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 135 SPAIN: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 136 SPAIN: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 137 SPAIN: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 138 SPAIN: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 139 SPAIN: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 140 REST OF EUROPE: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 141 REST OF EUROPE: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 142 REST OF EUROPE: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 143 REST OF EUROPE: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 144 REST OF EUROPE: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 145 REST OF EUROPE: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 146 REST OF EUROPE: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 147 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY COUNTRY, 2023-2030 (USD MILLION)
- TABLE 148 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 149 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 150 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 151 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 152 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 153 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 154 ASIA PACIFIC: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 155 JAPAN: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 156 JAPAN: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 157 JAPAN: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 158 JAPAN: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 159 JAPAN: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 160 JAPAN: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 161 JAPAN: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 162 CHINA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 163 CHINA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 164 CHINA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 165 CHINA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 166 CHINA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 167 CHINA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 168 CHINA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 169 INDIA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 170 INDIA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 171 INDIA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 172 INDIA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 173 INDIA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 174 INDIA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 175 INDIA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 176 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 177 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 178 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 179 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 180 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 181 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 182 REST OF ASIA PACIFIC: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 183 LATIN AMERICA: HEALTHCARE BPO MARKET, BY COUNTRY, 2023-2030 (USD MILLION)
- TABLE 184 LATIN AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 185 LATIN AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 186 LATIN AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 187 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 188 LATIN AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 189 LATIN AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 190 LATIN AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 191 BRAZIL: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 192 BRAZIL: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 193 BRAZIL: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 194 BRAZIL: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 195 BRAZIL: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 196 BRAZIL: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 197 BRAZIL: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 198 MEXICO: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 199 MEXICO: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 200 MEXICO: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 201 MEXICO: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 202 MEXICO: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 203 MEXICO: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 204 MEXICO: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 205 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 206 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 207 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 208 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 209 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 210 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 211 REST OF LATIN AMERICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 212 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY COUNTRY, 2023-2030 (USD MILLION)
- TABLE 213 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 214 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 215 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 216 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 217 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 218 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 219 MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 220 GCC COUNTRIES: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 221 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 222 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 223 GCC COUNTRIES: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 224 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 225 GCC COUNTRIES: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 226 GCC COUNTRIES: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 227 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2023-2030 (USD MILLION)
- TABLE 228 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR NON-CLINICAL SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 229 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR SALES & MARKETING SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 230 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2023-2030 (USD MILLION)
- TABLE 231 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR CLAIMS MANAGEMENT SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 232 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2023-2030 (USD MILLION)
- TABLE 233 REST OF MIDDLE EAST & AFRICA: HEALTHCARE BPO MARKET FOR PATIENT CARE SERVICES, BY TYPE, 2023-2030 (USD MILLION)
- TABLE 234 OVERVIEW OF STRATEGIES ADOPTED BY ADOPTED KEY PLAYERS IN HEALTHCARE BPO MARKET
- TABLE 235 HEALTHCARE BPO MARKET: DEGREE OF COMPETITION
- TABLE 236 HEALTHCARE BPO MARKET: REGION FOOTPRINT
- TABLE 237 HEALTHCARE BPO MARKET: PROVIDER SERVICE FOOTPRINT
- TABLE 238 HEALTHCARE BPO MARKET: PAYER SERVICE FOOTPRINT
- TABLE 239 HEALTHCARE BPO MARKET: LIFE SCIENCE SERVICE FOOTPRINT
- TABLE 240 HEALTHCARE BPO MARKET: KEY START-UPS/SMES
- TABLE 241 HEALTHCARE BPO MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
- TABLE 242 HEALTHCARE BPO MARKET: DEALS, JANUARY 2022-JUNE 2025
- TABLE 243 HEALTHCARE BPO MARKET: EXPANSIONS, JANUARY 2022-JUNE 2025
- TABLE 244 HEALTHCARE BPO MARKET: OTHER DEVELOPMENTS, JANUARY 2022-JUNE 2025
- TABLE 245 ACCENTURE PLC: COMPANY OVERVIEW
- TABLE 246 ACCENTURE PLC: SERVICES OFFERED
- TABLE 247 ACCENTURE PLC: DEALS
- TABLE 248 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY OVERVIEW
- TABLE 249 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: SERVICES OFFERED
- TABLE 250 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: DEALS
- TABLE 251 TATA CONSULTING SERVICES LIMITED: COMPANY OVERVIEW
- TABLE 252 TATA CONSULTING SERVICES LIMITED: SERVICES OFFERED
- TABLE 253 TATA CONSULTING SERVICES LIMITED: DEALS
- TABLE 254 TATA CONSULTING SERVICES LIMITED: OTHER DEVELOPMENTS
- TABLE 255 WNS (HOLDINGS) LIMITED: COMPANY OVERVIEW
- TABLE 256 WNS (HOLDINGS) LIMITED: SERVICES OFFERED
- TABLE 257 WNS (HOLDINGS) LIMITED: DEALS
- TABLE 258 WNS (HOLDINGS) LIMITED: EXPANSIONS
- TABLE 259 WNS (HOLDINGS) LIMITED: OTHER DEVELOPMENTS
- TABLE 260 NTT DATA: COMPANY OVERVIEW
- TABLE 261 NTT DATA: SERVICES OFFERED
- TABLE 262 NTT DATA: DEALS
- TABLE 263 NTT DATA: EXPANSIONS
- TABLE 264 NTT DATA: OTHER DEVELOPMENTS
- TABLE 265 CONDUENT INCORPORATED: COMPANY OVERVIEW
- TABLE 266 CONDUENT INCORPORATED: SERVICES OFFERED
- TABLE 267 CONDUENT INCORPORATED: DEALS
- TABLE 268 IQVIA HOLDINGS INC.: COMPANY OVERVIEW
- TABLE 269 IQVIA HOLDINGS INC.: SERVICES OFFERED
- TABLE 270 IQVIA HOLDINGS INC.: DEALS
- TABLE 271 IQVIA HOLDINGS INC.: OTHER DEVELOPMENTS
- TABLE 272 MPHASIS: COMPANY OVERVIEW
- TABLE 273 MPHASIS: SERVICES OFFERED
- TABLE 274 MPHASIS: DEALS
- TABLE 275 MPHASIS: EXPANSIONS
- TABLE 276 MPHASIS: OTHER DEVELOPMENTS
- TABLE 277 GENPACT LIMITED: COMPANY OVERVIEW
- TABLE 278 GENPACT LIMITED: SERVICES OFFERED
- TABLE 279 GENPACT LIMITED: DEALS
- TABLE 280 GENPACT LIMITED: EXPANSIONS
- TABLE 281 WIPRO LIMITED.: COMPANY OVERVIEW
- TABLE 282 WIPRO LIMITED: SERVICES OFFERED
- TABLE 283 WIPRO LIMITED: DEALS
- TABLE 284 WIPRO LIMITED: OTHER DEVELOPMENTS
- TABLE 285 INFOSYS BPM: COMPANY OVERVIEW
- TABLE 286 INFOSYS BPM: SERVICES OFFERED
- TABLE 287 FIRSTSOURCE SOLUTIONS LIMITED: COMPANY OVERVIEW
- TABLE 288 FIRSTSOURCE SOLUTIONS LIMITED: SERVICES OFFERED
- TABLE 289 FIRSTSOURCE SOLUTIONS LIMITED: DEALS
- TABLE 290 FIRSTSOURCE SOLUTIONS LIMITED: EXPANSIONS
- TABLE 291 INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY OVERVIEW
- TABLE 292 INTERNATIONAL BUSINESS MACHINES CORPORATION: SERVICES OFFERED
- TABLE 293 INTERNATIONAL BUSINESS MACHINES CORPORATION: OTHER DEVELOPMENTS
- TABLE 294 GEBBS: COMPANY OVERVIEW
- TABLE 295 GEBBS: SERVICES OFFERED
- TABLE 296 GEBBS: DEALS
- TABLE 297 CAPGEMINI SE: COMPANY OVERVIEW
- TABLE 298 CAPGEMINI SE: SERVICES OFFERED
- TABLE 299 UNITEDHEALTH GROUP INCORPORATED: COMPANY OVERVIEW
- TABLE 300 UNITEDHEALTH GROUP INCORPORATED: SERVICES OFFERED
- TABLE 301 HCL TECHNOLOGIES LIMITED: COMPANY OVERVIEW
- TABLE 302 HCL TECHNOLOGIES LIMITED: SERVICES OFFERED
- TABLE 303 HCL TECHNOLOGIES LIMITED: DEALS
- TABLE 304 PAREXEL INTERNATIONAL (MA) CORPORATION: COMPANY OVERVIEW
- TABLE 305 PAREXEL INTERNATIONAL (MA) CORPORATION: SERVICES OFFERED
- TABLE 306 PAREXEL INTERNATIONAL (MA) CORPORATION: DEALS
- TABLE 307 SUTHERLAND: COMPANY OVERVIEW
- TABLE 308 SUTHERLAND: SERVICES OFFERED
- TABLE 309 OMEGA HEALTHCARE MANAGEMENT SERVICES: COMPANY OVERVIEW
- TABLE 310 OMEGA HEALTHCARE MANAGEMENT SERVICES: SERVICES OFFERED
- TABLE 311 OMEGA HEALTHCARE MANAGEMENT SERVICES: OTHER DEVELOPMENTS
List of Figures
- FIGURE 1 HEALTHCARE BPO MARKET: RESEARCH DESIGN
- FIGURE 2 SOURCES FOR PRIMARY INTERVIEWS
- FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
- FIGURE 4 MARKET SIZE ESTIMATION: REVENUE SHARE ANALYSIS
- FIGURE 5 MARKET SIZE ESTIMATION: TOP-DOWN APPROACH
- FIGURE 6 CAGR PROJECTIONS BY ANALYSIS OF DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
- FIGURE 7 MARKET SIZE ESTIMATION: CAGR PROJECTIONS
- FIGURE 8 HEALTHCARE BPO MARKET: DATA TRIANGULATION
- FIGURE 9 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE, 2025 VS. 2030 (USD MILLION)
- FIGURE 10 HEALTHCARE BPO MARKET, BY PAYER SERVICE, 2025 VS. 2030 (USD MILLION)
- FIGURE 11 CLAIMS MANAGEMENT SERVICE MARKET, BY TYPE, 2025 VS. 2030 (USD MILLION)
- FIGURE 12 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE, 2025 VS. 2030 (USD MILLION)
- FIGURE 13 HEALTHCARE BPO MARKET: REGIONAL SNAPSHOT
- FIGURE 14 GROWING NEED TO REDUCE HEALTHCARE COSTS TO DRIVE MARKET GROWTH
- FIGURE 15 MANUFACTURING SEGMENT ACCOUNTED FOR LARGEST SHARE OF ASIA PACIFIC MARKET
- FIGURE 16 INDIA TO REGISTER HIGHEST GROWTH RATE DURING FORECAST PERIOD
- FIGURE 17 NORTH AMERICA TO LEAD HEALTHCARE BPO MARKET DURING FORECAST PERIOD
- FIGURE 18 EMERGING MARKETS TO REGISTER HIGHER GROWTH RATE DURING FORECAST PERIOD
- FIGURE 19 HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
- FIGURE 20 US: MEDIAN HEALTHCARE DATA BREACHES, 2009-2024
- FIGURE 21 HEALTHCARE BPO MARKET: SUPPLY CHAIN ANALYSIS
- FIGURE 22 HEALTHCARE BPO MARKET: PORTER'S FIVE FORCES ANALYSIS
- FIGURE 23 GLOBAL PATENT PUBLICATION TRENDS IN HEALTHCARE BPO MARKET, 2014-2024
- FIGURE 24 TOP PATENT APPLICANTS IN HEALTHCARE BPO MARKET (2014-2024)
- FIGURE 25 TOP JURISDICTION: HEALTHCARE BPO MARKET (2014-2024)
- FIGURE 26 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR HEALTHCARE BPO SERVICES
- FIGURE 27 KEY BUYING CRITERIA FOR HEALTHCARE BPO SERVICES
- FIGURE 28 HEALTHCARE BPO MARKET: ECOSYSTEM ANALYSIS
- FIGURE 29 HEALTHCARE BPO MARKET: INVESTMENT & FUNDING SCENARIO
- FIGURE 30 NORTH AMERICA: HEALTHCARE BPO MARKET SNAPSHOT
- FIGURE 31 ASIA PACIFIC: HEALTHCARE BPO MARKET SNAPSHOT
- FIGURE 32 REVENUE ANALYSIS OF KEY PLAYERS FOR HEALTHCARE BPO MARKET (2020-2024)
- FIGURE 33 HEALTHCARE BPO MARKET: MARKET SHARE ANALYSIS (2024)
- FIGURE 34 HEALTHCARE BPO MARKET: COMPANY EVALUATION MATRIX, 2024
- FIGURE 35 COMPANY FOOTPRINT
- FIGURE 36 HEALTHCARE BPO MARKET: START-UPS/SMES EVALUATION MATRIX (2024)
- FIGURE 37 EV/EBITDA OF KEY VENDORS
- FIGURE 38 YEAR-TO-DATE (YTD) PRICE TOTAL RETURN AND 5-YEAR STOCK BETA OF KEY VENDORS
- FIGURE 39 HEALTHCARE BPO MARKET: BRAND/PRODUCT COMPARISON ANALYSIS
- FIGURE 40 ACCENTURE PLC: COMPANY SNAPSHOT (2024)
- FIGURE 41 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT (2024)
- FIGURE 42 TATA CONSULTING SERVICES LIMITED: COMPANY SNAPSHOT (2024)
- FIGURE 43 WNS (HOLDINGS) LIMITED: COMPANY SNAPSHOT (2024)
- FIGURE 44 NTT DATA: COMPANY SNAPSHOT (2024)
- FIGURE 45 CONDUENT INCORPORATED: COMPANY SNAPSHOT (2024)
- FIGURE 46 IQVIA HOLDINGS INC.: COMPANY SNAPSHOT (2024)
- FIGURE 47 MPHASIS: COMPANY SNAPSHOT (2024)
- FIGURE 48 GENPACT LIMITED: COMPANY SNAPSHOT (2024)
- FIGURE 49 WIPRO LIMITED: COMPANY SNAPSHOT (2024)
- FIGURE 50 INFOSYS BPM: COMPANY SNAPSHOT (2024)
- FIGURE 51 FIRSTSOURCE SOLUTIONS LIMITED: COMPANY SNAPSHOT (2024)
- FIGURE 52 INTERNATIONAL BUSINESS MACHINES CORPORATION: COMPANY SNAPSHOT (2024)
- FIGURE 53 CAPGEMINI SE: COMPANY SNAPSHOT (2024)
- FIGURE 54 UNITEDHEALTH GROUP INCORPORATED: COMPANY SNAPSHOT (2024)
- FIGURE 55 HCL TECHNOLOGIES LIMITED: COMPANY SNAPSHOT (2024)
目次
Product Code: HIT 2168
The healthcare BPO market is projected to reach USD 694.3 billion by 2030, up from USD 417.7 billion in 2025, at a CAGR of 10.7% from 2025 to 2030. The growth of the healthcare BPO market is driven by increasing pressure to control rising healthcare costs and the growing reliance on outsourcing in the pharmaceutical and biopharmaceutical sectors. The integration of advanced data analytics and the rising adoption of AI-driven tools, particularly in drug discovery, are creating significant opportunities for market expansion during the forecast period. However, challenges persist, especially regarding limitations in data capture and management processes within Medicaid services, which may impede the full potential of outsourcing in certain segments of the market.
| Scope of the Report | |
|---|---|
| Years Considered for the Study | 2024-2030 |
| Base Year | 2024 |
| Forecast Period | 2024-2030 |
| Units Considered | Value (USD billion) |
| Segments | Provider service, payer service, and life science service |
| Regions covered | North America, Europe, Asia Pacific, Latin America, and Middle East & Africa |
"The claims management services segment accounted for the largest share in Healthcare BPO market.''
Based on payer services, the healthcare BPO market is segmented into claims management services, integrated front-end services, back-office operations, member management services, product development and business acquisition services (PDBA), provider management services, care management services, billing and accounts management services, and HR services. In 2024, the claims management services segment accounted for the largest share of the healthcare BPO market, driven by the growing tendency of healthcare payers to outsource these critical functions. By outsourcing claims management, payer organizations can mitigate the risks of processing delays, financial penalties, and stakeholder dissatisfaction resulting from backlogs. As effective claims handling is vital for maintaining operational continuity and ensuring timely reimbursements, leveraging specialized BPO providers enables payers to enhance operational efficiency, reduce administrative costs, and improve accuracy and compliance in claims processing.
"The sales and marketing service segment accounts for the largest share of the healthcare BPO market in the non-clinical category services."
Based on the life sciences services segment, the healthcare BPO market is divided into manufacturing, research & development, and non-clinical services. The non-clinical services segment is further categorized into sales and marketing services, supply chain management and logistics services, and other non-clinical services. In 2024, the sales and marketing services segment represents the largest share in the healthcare BPO market. The dominance of sales and marketing services within the non-clinical services segment of the healthcare BPO market is primarily due to the intricate regulatory landscape of the pharmaceutical industry. As regulations constantly evolve, pharmaceutical companies are compelled to focus their resources on core activities such as research and development and production. Consequently, this has increased the demand for specialized marketing services to effectively navigate the complex regulatory environment. Additionally, the need for extensive field forces has driven the rise of contract sales organizations in the pharmaceutical sector.
"By region, North America dominated the market in the healthcare BPO market in 2024"
The healthcare BPO market is divided into North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. North America is projected to maintain a significant market share during the forecast period. This growth is expected to be driven by factors such as increasing government support for improving healthcare infrastructure, the need to reduce healthcare costs, a rising volume of claims denials and billing errors, the high number of private healthcare payers and well-established government payers, and the presence of numerous healthcare IT companies.
The break-down of primary participants is as mentioned below:
- By Company Type: Tier 1 (20%), Tier 2 (45%), and Tier 3 (35%)
- By Designation: C-level (30%), Director-level (20%), and Others (50%)
- By Region: North America (42%), Europe (25%), Asia Pacific (21%), Latin America (7%), Middle East & Africa (5%)
Key Players
The major players operating in this market include Accenture plc. (Ireland), Cognizant Technology Solutions Corporation (US), Tata Consultancy Services Limited (India), Conduent Incorporated (US), WNS (Holdings) Limited (India), NTT Data Group Corporation (Japan), Iqvia Holdings Inc (US), Mphasis (India), Genpact Limited (US), Wipro Limited (India), Infosys BPM (India), Firstsource Solutions Limited (India), International Business Machines Corporation (US), GeBBS (US), Capgemini SE (France), Omega Healthcare Management Services (India), UnitedHealth Group (US), HCL Technologies Limited (India), Parexel International (MA) Corporation (US), Sutherland Global (US), 1840 & Company (US), Invensis Technologies (India), Access Healthcare (India), Vee Healthtek, Inc (US), and AGS Health (US). These companies adopted strategies such as expansions, partnerships, collaborations, and acquisitions to strengthen their market presence in the healthcare BPO market.
Research Coverage
This report examines the healthcare BPO market based on life science services, payer services, provider services, and region. It also analyzes factors (such as drivers, restraints, opportunities, and challenges) affecting market growth. The report evaluates the opportunities and challenges in the market for stakeholders and provides details of the competitive landscape for market leaders. Additionally, it studies micro markets concerning their growth trends, prospects, and contributions to the overall healthcare BPO market. The report forecasts the revenue of the market segments in relation to five major regions.
Reasons to Buy the Report
This report will benefit established firms as well as new and smaller entrants in gauging the pulse of the market, which, in turn, will help them capture a larger share of the market. Firms purchasing the report could utilize one or a combination of the strategies mentioned below to strengthen their positions in the market.
This report also includes.
- Analysis of key drivers (shift to ICD-10 coding standards and upcoming ICD-11 standards, pressure to reduce the rising healthcare costs, loss of revenue due to billing errors, demand for niche services, need for structured processes and documentation, lack of in-house expertise in end-use industries, growing outsourcing in the pharma and biopharma industries), restraints (hidden outsourcing costs, concerns related to losing visibility and control over the business process), challenges (limitations in data capturing process in Medicaid services, data security concerns), opportunities (advanced data analytics, growing adoption of artificial intelligence-based tools for drug discovery) affecting the growth of the healthcare BPO market
- Product Development/Innovation: Detailed insights on upcoming trends, research & development activities, and service launches in the healthcare BPO market
- Market Development: Comprehensive information on the lucrative emerging markets, life science services, payer services, provider services, and regions
- Market Diversification: Exhaustive information about the growing geographies, recent developments, and investments in the healthcare BPO market
- Competitive Assessment: In-depth assessment of market share, growth strategies, service offerings, company evaluation quadrant, and capabilities of leading players in the global healthcare BPO market
TABLE OF CONTENTS
1 INTRODUCTION
- 1.1 STUDY OBJECTIVES
- 1.2 MARKET DEFINITION
- 1.2.1 LIFE SCIENCE SERVICE DEFINITION
- 1.2.2 PAYER SERVICE DEFINITION
- 1.2.3 PROVIDER SERVICE DEFINITION
- 1.2.4 INCLUSIONS & EXCLUSIONS
- 1.3 MARKET SCOPE
- 1.3.1 MARKETS COVERED
- 1.3.2 YEARS CONSIDERED
- 1.3.3 CURRENCY CONSIDERED
- 1.4 STAKEHOLDERS
2 RESEARCH METHODOLOGY
- 2.1 RESEARCH APPROACH
- 2.1.1 SECONDARY RESEARCH
- 2.1.1.1 Key data from secondary sources
- 2.1.2 PRIMARY DATA
- 2.1.2.1 Key data from primary sources
- 2.1.2.2 Key industry insights
- 2.1.1 SECONDARY RESEARCH
- 2.2 MARKET SIZE ESTIMATION
- 2.3 MARKET BREAKDOWN AND DATA TRIANGULATION
- 2.4 STUDY ASSUMPTIONS
- 2.5 RESEARCH LIMITATIONS
- 2.5.1 METHODOLOGY-RELATED LIMITATIONS
- 2.5.2 SCOPE-RELATED LIMITATIONS
- 2.6 RISK ASSESSMENT
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
- 4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN HEALTHCARE BPO MARKET
- 4.2 ASIA PACIFIC: HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE AND COUNTRY
- 4.3 HEALTHCARE BPO MARKET: REGIONAL GROWTH OPPORTUNITIES
- 4.4 REGIONAL MIX: HEALTHCARE BPO MARKET
- 4.5 HEALTHCARE BPO NOTEBOOK MARKET: EMERGING VS. DEVELOPED ECONOMIES
5 MARKET OVERVIEW
- 5.1 INTRODUCTION
- 5.2 MARKET DYNAMICS
- 5.2.1 DRIVERS
- 5.2.1.1 Shift to ICD-10 coding standards and upcoming ICD-11 standard
- 5.2.1.2 Pressure to reduce rising healthcare costs
- 5.2.1.3 Loss of revenue due to billing errors
- 5.2.1.4 Demand for niche services
- 5.2.1.5 Need for structured processes and documentation
- 5.2.1.6 Lack of in-house expertise in end-use segments
- 5.2.1.7 Growing outsourcing in pharma and biopharma industries
- 5.2.2 RESTRAINTS
- 5.2.2.1 Hidden outsourcing costs
- 5.2.2.2 Concerns related to losing visibility and control over business process
- 5.2.3 OPPORTUNITIES
- 5.2.3.1 Advanced data analytics
- 5.2.3.2 Growing adoption of artificial intelligence-based tools for drug discovery
- 5.2.4 CHALLENGES
- 5.2.4.1 Limitations in data capturing process in Medicaid services
- 5.2.4.2 Data security concerns
- 5.2.1 DRIVERS
- 5.3 OUTSOURCING APPROACHES
- 5.3.1 BUNDLED SERVICES
- 5.3.2 FEE FOR SERVICE
- 5.3.3 FLEXIBLE CONTRACTS
- 5.3.4 BEST-SHORE
- 5.4 OUTSOURCING MODELS
- 5.4.1 MULTI-SOURCING
- 5.4.2 CAPTIVE CENTER
- 5.4.3 HYBRID DELIVERY MODEL
- 5.4.4 PREFERRED PROVIDER
- 5.4.5 STRATEGIC PARTNERSHIP
- 5.4.6 GLOBAL DELIVERY MODEL
- 5.5 INDUSTRY TRENDS
- 5.5.1 DIGITAL TRANSFORMATION
- 5.5.2 RISE IN TELEHEALTH AND REMOTE SERVICES
- 5.5.3 FOCUS ON REVENUE CYCLE MANAGEMENT (RCM)
- 5.6 TECHNOLOGY ANALYSIS
- 5.6.1 KEY TECHNOLOGIES
- 5.6.1.1 Artificial intelligence and machine learning
- 5.6.1.2 Robotic process automation
- 5.6.1.3 Cloud computing
- 5.6.2 COMPLEMENTARY TECHNOLOGIES
- 5.6.2.1 Wearable devices and remote monitoring tools
- 5.6.2.2 Augmented reality and virtual reality
- 5.6.2.3 Data analytics and business intelligence
- 5.6.3 ADJACENT TECHNOLOGIES
- 5.6.3.1 Natural language processing (NLP)
- 5.6.3.2 Internet of medical things
- 5.6.3.3 Blockchain
- 5.6.1 KEY TECHNOLOGIES
- 5.7 SUPPLY CHAIN ANALYSIS
- 5.8 PORTER'S FIVE FORCE ANALYSIS
- 5.8.1 THREAT OF NEW ENTRANTS
- 5.8.2 THREAT OF SUBSTITUTES
- 5.8.3 BARGAINING POWER OF SUPPLIERS
- 5.8.4 BARGAINING POWER OF BUYERS
- 5.8.5 INTENSITY OF COMPETITIVE RIVALRY
- 5.9 REGULATORY LANDSCAPE
- 5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- 5.9.2 REGULATORY ANALYSIS
- 5.9.2.1 North America
- 5.9.2.2 Europe
- 5.9.2.3 Asia Pacific
- 5.9.2.4 Middle East & Africa
- 5.9.2.5 Latin America
- 5.10 PATENT ANALYSIS
- 5.10.1 PATENT PUBLICATION TRENDS
- 5.10.2 INSIGHTS: JURISDICTION AND TOP APPLICANT ANALYSIS
- 5.11 PRICING ANALYSIS
- 5.11.1 INDICATIVE PRICE FOR HEALTHCARE BPO, BY SERVICE TYPE (2024)
- 5.11.2 INDICATIVE PRICE FOR HEALTHCARE BPO, BY REGION (QUALITATIVE)
- 5.12 KEY CONFERENCES AND EVENTS
- 5.13 KEY STAKEHOLDERS AND BUYING CRITERIA
- 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
- 5.13.2 BUYING CRITERIA
- 5.14 END-USER ANALYSIS
- 5.14.1 UNMET NEEDS
- 5.14.2 END-USER EXPECTATIONS
- 5.15 ECOSYSTEM ANALYSIS
- 5.16 CASE STUDY ANALYSIS
- 5.16.1 CASE STUDY 1
- 5.16.2 CASE STUDY 2
- 5.16.3 CASE STUDY 3
- 5.17 INVESTMENT & FUNDING SCENARIO
- 5.18 IMPACT OF 2025 US TARIFF - OVERVIEW
- 5.18.1 INTRODUCTION
- 5.18.2 KEY TARIFF RATES
- 5.18.3 PRICE IMPACT ANALYSIS
- 5.18.4 IMPACT ON COUNTRY/REGION
- 5.18.4.1 The US
- 5.18.4.2 Europe
- 5.18.4.3 Asia Pacific
- 5.18.5 IMPACT ON END-USE INDUSTRIES
6 HEALTHCARE BPO MARKET, BY LIFE SCIENCE SERVICE
- 6.1 INTRODUCTION
- 6.2 MANUFACTURING
- 6.2.1 INCREASING NEED TO REDUCE OVERALL OPERATIONAL COSTS TO DRIVE MARKET
- 6.3 RESEARCH & DEVELOPMENT
- 6.3.1 INCREASING DEMAND FOR SPECIALIZED R&D SERVICE PROVIDERS TO DRIVE MARKET GROWTH
- 6.4 NON-CLINICAL SERVICES
- 6.4.1 INCREASING NEED FOR ADMINISTRATIVE EFFICIENCY TO DRIVE MARKET
- 6.4.2 SALES & MARKETING SERVICES
- 6.4.2.1 Rising demand for strategic marketing and customer engagement to drive market
- 6.4.2.2 Analytics
- 6.4.2.2.1 Improved customer-facing functions and minimized risks to drive market
- 6.4.2.3 Marketing
- 6.4.2.3.1 Increasing focus on core functionalities to drive market
- 6.4.2.4 Research
- 6.4.2.4.1 Increasing focus on outsourcing research activities to drive market
- 6.4.2.5 Forecasting
- 6.4.2.5.1 Rapid technological advancements and shifts in consumer to drive market
- 6.4.2.6 Performance reporting
- 6.4.2.6.1 Availability of specialized vendors to drive market
- 6.4.3 SUPPLY CHAIN MANAGEMENT & LOGISTICS
- 6.4.3.1 COST-EFFECTIVE AND INNOVATIVE SUPPLY CHAIN SOLUTIONS TO DRIVE MARKET
- 6.4.4 OTHER NON-CLINICAL SERVICES
7 HEALTHCARE BPO MARKET, BY PAYER SERVICE
- 7.1 INTRODUCTION
- 7.2 CLAIMS MANAGEMENT SERVICES
- 7.2.1 INCREASING NEED FOR EFFICIENT, ACCURATE, AND COST-EFFECTIVE CLAIMS MANAGEMENT TO DRIVE MARKET
- 7.2.2 CLAIMS ADJUDICATION SERVICES
- 7.2.2.1 Scalability and flexibility to drive market
- 7.2.3 CLAIMS SETTLEMENT SERVICES
- 7.2.3.1 Streamlined settlement processes to drive market
- 7.2.4 INFORMATION MANAGEMENT SERVICES
- 7.2.4.1 Increasing need for specialized expertise to drive market
- 7.2.5 CLAIMS REPRICING
- 7.2.5.1 Reduced costs and enhanced service quality to drive market
- 7.2.6 CLAIMS INVESTIGATION SERVICES
- 7.2.6.1 Enhanced fraud detection and recovery to drive market
- 7.2.7 CLAIMS INDEXING SERVICES
- 7.2.7.1 Risk mitigation and compliance to drive market
- 7.2.8 FRAUD DETECTION & MANAGEMENT SERVICES
- 7.2.8.1 Increasing demand for social network analytics to drive market
- 7.3 INTEGRATED FRONT-END SERVICE & BACK-OFFICE OPERATIONS
- 7.3.1 REDUCTION IN OVERHEAD EXPENSES AND IMPROVED EFFICIENCY TO DRIVE MARKET
- 7.4 MEMBER MANAGEMENT
- 7.4.1 COST-EFFECTIVENESS AND OPERATIONAL EFFICIENCY TO DRIVE MARKET
- 7.5 PRODUCT DEVELOPMENT & BUSINESS ACQUISITION (PDBA)
- 7.5.1 INCREASING FOCUS ON CUSTOMER ENGAGEMENT AND RETENTION TO DRIVE MARKET
- 7.6 PROVIDER MANAGEMENT
- 7.6.1 IMPROVEMENT IN CLAIMS AUTO-ADJUDICATION RATES TO DRIVE MARKET
- 7.7 CARE MANAGEMENT
- 7.7.1 GROWING EMPHASIS ON PATIENT SATISFACTION AND OUTCOMES TO DRIVE MARKET
- 7.8 BILLING & ACCOUNTS MANAGEMENT SERVICES
- 7.8.1 ENHANCED BILLING ACCURACY AND EFFICIENCY TO DRIVE MARKET
- 7.9 HR SERVICES
- 7.9.1 INCREASING NEED FOR TALENT MANAGEMENT AND WORKFORCE ANALYTICS TO DRIVE MARKET
8 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE
- 8.1 INTRODUCTION
- 8.2 REVENUE CYCLE MANAGEMENT
- 8.2.1 INCREASING OUTSOURCING OF MEDICAL BILLING AND MEDICAL CODING TO DRIVE MARKET
- 8.3 PATIENT ENROLMENT
- 8.3.1 INCREASED CLAIM DENIALS AND PAYMENT DELAYS TO DRIVE MARKET
- 8.4 PATIENT CARE
- 8.4.1 INCREASING NEED FOR EFFICIENT MANAGEMENT OF PATIENT INTERACTIONS AND CARE COORDINATION TO DRIVE MARKET
- 8.4.2 MEDICAL TRANSCRIPTION
- 8.4.2.1 Enhanced efficiency and productivity to drive market
- 8.4.3 DEVICE MONITORING
- 8.4.3.1 Increasing adoption of predictive analytics to drive market
- 8.4.4 MEDICAL IMAGING
- 8.4.4.1 Increasing need for advanced medical treatments to drive market
- 8.5 OTHER PROVIDER SERVICES
9 HEALTHCARE BPO MARKET, BY REGION
- 9.1 INTRODUCTION
- 9.2 NORTH AMERICA
- 9.2.1 MACROECONOMIC OUTLOOK FOR NORTH AMERICA
- 9.2.2 US
- 9.2.2.1 Increasing healthcare expenditure support market growth in US
- 9.2.3 CANADA
- 9.2.3.1 Need for healthcare cost containment and financial management of healthcare organizations to support market growth
- 9.2.4 EUROPE
- 9.2.4.1 Need to reduce incidence of healthcare fraud to drive market growth
- 9.2.5 MACROECONOMIC OUTLOOK FOR EUROPE
- 9.2.6 GERMANY
- 9.2.6.1 Increasing patient volume to boost adoption of RCM services
- 9.2.7 FRANCE
- 9.2.7.1 Government investments to increase demand for effective healthcare BPO services
- 9.2.8 UK
- 9.2.8.1 Integration of advanced technology to boost demand for healthcare provider BPO services
- 9.2.9 ITALY
- 9.2.9.1 Government-supported digital transformation to drive market
- 9.2.10 SPAIN
- 9.2.10.1 IT infrastructural improvements to boost market
- 9.2.11 REST OF EUROPE
- 9.3 ASIA PACIFIC
- 9.3.1 MACROECONOMIC OUTLOOK FOR ASIA PACIFIC
- 9.3.2 JAPAN
- 9.3.2.1 Government mandates to boost adoption of RCM solutions
- 9.3.3 CHINA
- 9.3.3.1 Digitalization and improving infrastructure to support market growth
- 9.3.4 INDIA
- 9.3.4.1 Growing patient pool to support market growth
- 9.3.5 REST OF ASIA PACIFIC
- 9.4 LATIN AMERICA
- 9.4.1 MACROECONOMIC OUTLOOK FOR LATIN AMERICA
- 9.4.2 BRAZIL
- 9.4.2.1 Brazil to dominate Latin American healthcare BPO market
- 9.4.3 MEXICO
- 9.4.3.1 Rising healthcare costs to boost market growth
- 9.4.4 REST OF LATIN AMERICA
- 9.5 MIDDLE EAST & AFRICA
- 9.5.1 INCREASING INVESTMENTS IN MODERNIZING HEALTHCARE SYSTEMS TO BOOST MARKET GROWTH
- 9.5.2 MACROECONOMIC OUTLOOK FOR MIDDLE EAST & AFRICA
- 9.5.3 GCC COUNTRIES
- 9.5.3.1 Healthcare sector expansion and strategic investments to drive market
- 9.5.4 REST OF MIDDLE EAST & AFRICA
10 COMPETITIVE LANDSCAPE
- 10.1 OVERVIEW
- 10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
- 10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY PLAYERS IN HEALTHCARE BPO MARKET
- 10.3 REVENUE ANALYSIS, 2020-2024
- 10.4 MARKET SHARE ANALYSIS
- 10.5 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024
- 10.5.1 STARS
- 10.5.2 EMERGING LEADERS
- 10.5.3 PERVASIVE PLAYERS
- 10.5.4 PARTICIPANTS
- 10.5.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024
- 10.5.5.1 Region footprint
- 10.5.5.2 Provider service footprint
- 10.5.5.3 Payer service footprint
- 10.5.5.4 Life science service footprint
- 10.6 COMPANY EVALUATION MATRIX: START-UPS/SMES, 2024
- 10.6.1 PROGRESSIVE COMPANIES
- 10.6.2 DYNAMIC COMPANIES
- 10.6.3 RESPONSIVE COMPANIES
- 10.6.4 STARTING BLOCKS
- 10.6.5 COMPETITIVE BENCHMARKING
- 10.6.5.1 Detailed list of key start-ups/SMEs
- 10.6.5.2 Competitive benchmarking of key start-ups/SMEs
- 10.7 COMPANY VALUATION & FINANCIAL METRICS
- 10.8 BRAND/PRODUCT COMPARISON ANALYSIS
- 10.9 COMPETITIVE SCENARIO
- 10.9.1 DEALS
- 10.9.2 EXPANSIONS
- 10.9.3 OTHER DEVELOPMENTS
11 COMPANY PROFILES
- 11.1 KEY PLAYERS
- 11.1.1 ACCENTURE PLC
- 11.1.1.1 Business overview
- 11.1.1.2 Services offered
- 11.1.1.3 Recent developments
- 11.1.1.3.1 Deals
- 11.1.1.4 MnM view
- 11.1.1.4.1 Right to win
- 11.1.1.4.2 Strategic choices
- 11.1.1.4.3 Weaknesses & competitive threats
- 11.1.2 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION
- 11.1.2.1 Business overview
- 11.1.2.2 Services offered
- 11.1.2.3 Recent developments
- 11.1.2.3.1 Deals
- 11.1.2.4 MnM view
- 11.1.2.4.1 Right to win
- 11.1.2.4.2 Strategic choices
- 11.1.2.4.3 Weaknesses & competitive threats
- 11.1.3 TATA CONSULTING SERVICES LIMITED
- 11.1.3.1 Business overview
- 11.1.3.2 Services offered
- 11.1.3.3 Recent developments
- 11.1.3.3.1 Deals
- 11.1.3.3.2 Other developments
- 11.1.3.4 MnM view
- 11.1.3.4.1 Right to win
- 11.1.3.4.2 Strategic choices
- 11.1.3.4.3 Weaknesses & competitive threats
- 11.1.4 WNS (HOLDINGS) LIMITED
- 11.1.4.1 Business overview
- 11.1.4.2 Services offered
- 11.1.4.3 Recent developments
- 11.1.4.3.1 Deals
- 11.1.4.3.2 Expansions
- 11.1.4.3.3 Other developments
- 11.1.4.4 MnM view
- 11.1.4.4.1 Right to win
- 11.1.4.4.2 Strategic choices
- 11.1.4.4.3 Weaknesses & competitive threats
- 11.1.5 NTT DATA
- 11.1.5.1 Business overview
- 11.1.5.2 Services offered
- 11.1.5.3 Recent developments
- 11.1.5.3.1 Deals
- 11.1.5.3.2 Expansions
- 11.1.5.4 MnM view
- 11.1.5.4.1 Right to win
- 11.1.5.4.2 Strategic choices
- 11.1.5.4.3 Weaknesses & competitive threats
- 11.1.6 CONDUENT INCORPORATED
- 11.1.6.1 Business overview
- 11.1.6.2 Services offered
- 11.1.6.3 Recent developments
- 11.1.6.3.1 Deals
- 11.1.7 IQVIA HOLDINGS INC.
- 11.1.7.1 Business overview
- 11.1.7.2 Services offered
- 11.1.7.3 Recent developments
- 11.1.7.3.1 Deals
- 11.1.7.3.2 Other developments
- 11.1.8 MPHASIS
- 11.1.8.1 Business overview
- 11.1.8.2 Services offered
- 11.1.8.3 Recent developments
- 11.1.8.3.1 Deals
- 11.1.8.3.2 Expansions
- 11.1.8.3.3 Other developments
- 11.1.9 GENPACT LIMITED
- 11.1.9.1 Business overview
- 11.1.9.2 Services offered
- 11.1.9.3 Recent developments
- 11.1.9.3.1 Deals
- 11.1.9.3.2 Expansions
- 11.1.10 WIPRO LIMITED
- 11.1.10.1 Business overview
- 11.1.10.2 Services offered
- 11.1.10.3 Recent developments
- 11.1.10.3.1 Deals
- 11.1.10.3.2 Other developments
- 11.1.11 INFOSYS BPM
- 11.1.11.1 Business overview
- 11.1.11.2 Services offered
- 11.1.12 FIRSTSOURCE SOLUTIONS LIMITED
- 11.1.12.1 Business overview
- 11.1.12.2 Services offered
- 11.1.12.3 Recent developments
- 11.1.12.3.1 Deals
- 11.1.12.3.2 Expansions
- 11.1.13 INTERNATIONAL BUSINESS MACHINES CORPORATION
- 11.1.13.1 Business overview
- 11.1.13.2 Services offered
- 11.1.13.3 Recent developments
- 11.1.13.3.1 Other developments
- 11.1.14 GEBBS
- 11.1.14.1 Business overview
- 11.1.14.2 Services offered
- 11.1.14.3 Recent developments
- 11.1.14.3.1 Deals
- 11.1.15 CAPGEMINI SE
- 11.1.15.1 Business overview
- 11.1.15.2 Services offered
- 11.1.16 UNITEDHEALTH GROUP INCORPORATED
- 11.1.16.1 Business overview
- 11.1.16.2 Services offered
- 11.1.17 HCL TECHNOLOGIES LIMITED
- 11.1.17.1 Business overview
- 11.1.17.2 Services offered
- 11.1.17.3 Recent developments
- 11.1.17.3.1 Deals
- 11.1.18 PAREXEL INTERNATIONAL (MA) CORPORATION
- 11.1.18.1 Business overview
- 11.1.18.2 Services offered
- 11.1.18.3 Recent developments
- 11.1.18.3.1 Deals
- 11.1.19 SUTHERLAND
- 11.1.19.1 Business overview
- 11.1.19.2 Services offered
- 11.1.20 OMEGA HEALTHCARE MANAGEMENT SERVICES
- 11.1.20.1 Business overview
- 11.1.20.2 Services offered
- 11.1.20.2.1 Other developments
- 11.1.1 ACCENTURE PLC
- 11.2 OTHER PLAYERS
- 11.2.1 1840 & COMPANY
- 11.2.2 INVENSIS TECHNOLOGIES PVT LTD
- 11.2.3 ACCESS HEALTHCARE
- 11.2.4 VEE HEALTHTEK, INC.
- 11.2.5 AGS HEALTH
12 APPENDIX
- 12.1 DISCUSSION GUIDE
- 12.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
- 12.3 CUSTOMIZATION OPTIONS
- 12.4 RELATED REPORTS
- 12.5 AUTHOR DETAILS
