ServiceNowビジネス市場：サービス別、組織規模別、エンドユーザー別、展開モデル別-2025-2030年の世界予測

ServiceNowビジネス市場の2023年の市場規模は407億6,000万米ドル、2024年には464億米ドルに達すると予測され、CAGR 14.20％で成長し、2030年には1,032億7,000万米ドルに達すると予測されています。

拡大するITサービスマネジメント業界において極めて重要なServiceNowビジネスは、クラウドベースのプラットフォーム・ソリューションを統合し、企業運営の合理化、ワークフローの効率化、サービス提供の改善を実現します。その範囲はITサービス、人事、セキュリティ・オペレーション、顧客サービス管理など多岐にわたるため、堅牢で拡張性の高いソリューションを求める組織にとってServiceNowは不可欠な存在となっています。ServiceNowの必要性は、自動化、効率的なプロセス管理、シームレスな顧客対応への需要が世界中で高まっていることに起因しています。そのアプリケーションは、インシデント管理、変更管理から資産追跡、コンプライアンス管理まで多岐にわたる。特にヘルスケア、金融、通信などのセクターでデジタルトランスフォーメーションが加速する中、エンドユースの範囲は拡大し続けており、これらの多様な業界全体で導入するための独自の戦略が必要となっています。

主な市場成長要因としては、クラウドサービスの採用拡大、デジタルトランスフォーメーション構想の急増、企業全体の単一記録システムに対するニーズの高まりなどが挙げられます。AIや機械学習のような先進技術の普及は、予測分析を強化し、業務の縦割りを減らすことで、市場の可能性をさらに押し上げます。しかし、導入コストの高さ、統合の複雑さ、データセキュリティの懸念といった課題が、サービス導入の妨げになる可能性があります。さらに、ServiceNowシステムの管理と保守に熟練した人材が必要なことも、成長の大きな障壁となっています。

ニッチ市場、特にデジタルインフラが確立されつつある新興国市場にはビジネスチャンスが存在し、ServiceNow拡大のための肥沃な土壌となっています。特定の業界のニーズに合わせたカスタマイズ・ソリューションの推進は、もう一つの有利な道を示しています。このような機会を活用するため、企業はAIとIoTをServiceNowプラットフォームと統合して予測機能を強化し、ユーザーエクスペリエンスを向上させるイノベーションに注力すべきです。シームレスな統合技術とコスト削減戦略の研究を継続することで、市場のポジショニングをさらに強化することができます。市場競争の激化により、技術の進歩や顧客の期待の進化に対応するための俊敏性と一貫したアップデートが求められています。R&Dとパートナーシップへの戦略的投資により、ServiceNow企業は大きな成長を実現し、ITサービス領域における足場を固めることができます。

市場力学：急速に進化するServiceNowビジネス市場の主要市場インサイトを公開

ServiceNowビジネス市場は、需要と供給のダイナミックな相互作用によって変貌を遂げています。このような市場力学の進化を理解することで、企業は十分な情報に基づいた投資決定、戦略的決定の精緻化、そして新たなビジネスチャンスの獲得に備えることができます。これらの動向を包括的に把握することで、企業は政治的、地理的、技術的、社会的、経済的な領域にわたる様々なリスクを軽減することができ、また、消費者行動とそれが製造コストや購買動向に与える影響をより明確に理解することができます。

• 市場促進要因
  • さまざまなビジネス機能のデジタルトランスフォーメーション戦略としてのServiceNowプラットフォームへのニーズの高まり
  • 合理化されたITサービスと運用管理に対する需要の高まり
• 市場抑制要因
  • ServiceNowプラットフォームと既存システムとの統合に伴う複雑さ
• 市場機会
  • ServiceNowプラットフォームの継続的な開発と拡大
  • 従業員体験と人事サービス提供の重視の高まり
• 市場の課題
  • データセキュリティとコンプライアンス対策に関する問題

ポーターの5つの力：ServiceNowビジネス市場をナビゲートする戦略ツール

ポーターのファイブフォース（5つの力）は、ServiceNowビジネス市場の競合情勢を把握するための重要なツールです。ポーターのファイブフォース・フレームワークは、企業の競争力を評価し、戦略的機会を探るための明確な手法を提供します。このフレームワークは、企業が市場内の勢力図を評価し、新規事業の収益性を判断するのに役立ちます。これらの洞察により、企業は自社の強みを活かし、弱みに対処し、潜在的な課題を回避することができ、より強靭な市場でのポジショニングを確保することができます。

PESTLE分析：ServiceNowビジネス市場における外部からの影響の把握

外部マクロ環境要因は、ServiceNowビジネス市場の業績ダイナミクスを形成する上で極めて重要な役割を果たします。政治的、経済的、社会的、技術的、法的、環境的要因の分析は、これらの影響をナビゲートするために必要な情報を提供します。PESTLE要因を調査することで、企業は潜在的なリスクと機会をよりよく理解することができます。この分析により、企業は規制、消費者の嗜好、経済動向の変化を予測し、先を見越した積極的な意思決定を行う準備ができます。

市場シェア分析ServiceNowビジネス市場における競合情勢の把握

ServiceNowビジネス市場の詳細な市場シェア分析により、ベンダーの業績を包括的に評価することができます。企業は、収益、顧客ベース、成長率などの主要指標を比較することで、競争上のポジショニングを明らかにすることができます。この分析により、市場の集中、断片化、統合の動向が明らかになり、ベンダーは競争が激化する中で自社の地位を高める戦略的意思決定を行うために必要な知見を得ることができます。

FPNVポジショニング・マトリックスServiceNowビジネス市場におけるベンダーのパフォーマンス評価

FPNVポジショニングマトリックスは、ServiceNowビジネス市場においてベンダーを評価するための重要なツールです。このマトリックスにより、ビジネス組織はベンダーのビジネス戦略と製品満足度に基づき評価することで、目標に沿った十分な情報に基づいた意思決定を行うことができます。4つの象限によってベンダーを明確かつ正確にセグメント化し、戦略目標に最適なパートナーやソリューションを特定することができます。

戦略分析と推奨ServiceNowビジネス市場における成功への道筋を描く

ServiceNowビジネス市場の戦略分析は、世界市場でのプレゼンス強化を目指す企業にとって不可欠です。主要なリソース、能力、業績指標を見直すことで、企業は成長機会を特定し、改善に取り組むことができます。このアプローチにより、競合情勢における課題を克服し、新たなビジネスチャンスを活かして長期的な成功を収めるための体制を整えることができます。

本レポートでは、主要な注目分野を網羅した市場の包括的な分析を提供しています：

1.市場の浸透度：現在の市場環境の詳細なレビュー、主要企業による広範なデータ、市場でのリーチと全体的な影響力の評価。

2.市場の開拓度：新興市場における成長機会を特定し、既存分野における拡大可能性を評価し、将来の成長に向けた戦略的ロードマップを提供します。

3.市場の多様化：最近の製品発売、未開拓の地域、業界の主要な進歩、市場を形成する戦略的投資を分析します。

4.競合の評価と情報：競合情勢を徹底的に分析し、市場シェア、事業戦略、製品ポートフォリオ、認証、規制当局の承認、特許動向、主要企業の技術進歩などを検証します。

5.製品開発およびイノベーション：将来の市場成長を促進すると期待される最先端技術、研究開発活動、製品イノベーションをハイライトしています。

また、利害関係者が十分な情報を得た上で意思決定できるよう、重要な質問にも答えています：

1.現在の市場規模と今後の成長予測は？

2.最高の投資機会を提供する製品、セグメント、地域はどこか？

3.市場を形成する主な技術動向と規制の影響とは？

4.主要ベンダーの市場シェアと競合ポジションは？

5.ベンダーの市場参入・撤退戦略の原動力となる収益源と戦略的機会は何か？

目次

第1章 序文

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 市場の概要

第5章 市場洞察

• 市場力学
  • 促進要因
    • さまざまなビジネス機能のデジタル変革戦略としてServiceNowプラットフォームの必要性の高まり
    • 合理化されたITサービスと運用管理の需要の高まり
  • 抑制要因
    • ServiceNowプラットフォームと既存システムの統合に伴う複雑さ
  • 機会
    • ServiceNowプラットフォームの継続的な開発と拡張
    • 従業員エクスペリエンスとHRサービスの提供の重要性が高まっている
  • 課題
    • データセキュリティとコンプライアンス対策に関連する問題
• 市場セグメンテーション分析
  • サービス：サービス品質の向上と応答時間の短縮のためにITサービス管理の好みが高まっています
  • 組織規模：大企業におけるServiceNowプラットフォームの導入が増加
  • エンドユーザー：ヘルスケアにおけるServiceNowの適用範囲を拡大し、患者ケアと業務効率を最適化
  • 導入モデル：コスト効率に優れたクラウドベースのServiceNowプラットフォームの急速な活用
• ポーターのファイブフォース分析
• PESTEL分析
  • 政治的
  • 経済
  • 社交
  • 技術的
  • 法律上
  • 環境

第6章 ServiceNowビジネス市場：サービス別

• 顧客サービス管理
• HRサービス提供
• ITビジネスマネジメント
• IT運用管理
• ITサービス管理
• セキュリティオペレーション

第7章 ServiceNowビジネス市場：組織規模別

• 大企業
• 中小企業

第8章 ServiceNowビジネス市場：エンドユーザー別

• 金融サービス
• 政府
• ヘルスケア
• 製造業
• 通信

第9章 ServiceNowビジネス市場導入モデル別

• クラウドベース
• オンプレミス

第10章 南北アメリカのServiceNowビジネス市場

• アルゼンチン
• ブラジル
• カナダ
• メキシコ
• 米国

第11章 アジア太平洋地域のServiceNowビジネス市場

• オーストラリア
• 中国
• インド
• インドネシア
• 日本
• マレーシア
• フィリピン
• シンガポール
• 韓国
• 台湾
• タイ
• ベトナム

第12章 欧州・中東・アフリカのServiceNowビジネス市場

• デンマーク
• エジプト
• フィンランド
• フランス
• ドイツ
• イスラエル
• イタリア
• オランダ
• ナイジェリア
• ノルウェー
• ポーランド
• カタール
• ロシア
• サウジアラビア
• 南アフリカ
• スペイン
• スウェーデン
• スイス
• トルコ
• アラブ首長国連邦
• 英国

第13章 競合情勢

• 市場シェア分析2023
• FPNVポジショニングマトリックス, 2023
• 競合シナリオ分析
  • ServiceNow、従業員の生産性向上のためXanaduを発表
  • ServiceNowがNowプラットフォームを強化するためにRaptorDBを導入
  • InfosysとServiceNow、AI連携を拡大してサービス提供を変革
  • ServiceNow、Raytionの買収によりAIを活用した検索機能を強化
  • ServiceNowとMicrosoftが生成AI機能で戦略的提携を拡大
  • InsightがInfocenterを買収し、ServiceNowの機能を強化
  • CDWがServiceNowパートナーオブザイヤーの2つの栄誉を受賞
  • ThirderaとCognizantが2024年のサービスパートナーオブザイヤーを受賞
  • ServiceNowはデジタル変革と世界コンサルティングの強化のためPlat4mationに投資しました
  • Globant、デジタル変革を加速するServiceNow Studioを発表
  • SoftwareOne、デジタルトランスフォーメーションソリューション強化のためBeniva Consulting Groupを買収
• 戦略分析と提言
  • アクセンチュア
  • インフォシス・リミテッド
  • 富士通株式会社
  • デロイトトウシュトーマツリミテッド

企業一覧

• Accenture PLC
• Atos SE
• Birlasoft Limited
• Capgemini SE
• Cask NX, LLC
• CDW LLC
• CGI Inc.
• Cognizant Technology Solutions Corporation
• Deloitte Touche Tohmatsu Limited
• DXC Technology Company
• Ernst & Young Global Limited
• Fujitsu Limited
• GlideFast Consulting LLC by ASGN Inc.
• HCL Technologies Limited
• Hexaware Technologies Limited
• Hitachi, Ltd.
• Infosys Limited
• International Business Machines Corporation
• KPMG International Limited
• Kyndryl Holdings, Inc.
• LTIMindtree Limited
• Microsoft Corporation
• Nagarro SE
• NTT Corporation
• Samsung SDS Co., Ltd.
• T-Systems International GmbH by Deutsche Telekom AG
• TATA Consultancy Services Limited
• Tech Mahindra Limited
• TEKsystems Global Services, LLC
• Unisys Corporation
• Virtusa Corporation
• Wipro Limited
• World Wide Technology, LLC

LIST OF FIGURES

• FIGURE 1. SERVICENOW BUSINESS MARKET RESEARCH PROCESS
• FIGURE 2. SERVICENOW BUSINESS MARKET SIZE, 2023 VS 2030
• FIGURE 3. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
• FIGURE 4. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 5. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 6. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2023 VS 2030 (%)
• FIGURE 7. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 8. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2030 (%)
• FIGURE 9. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 10. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
• FIGURE 11. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 12. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2030 (%)
• FIGURE 13. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 14. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 15. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 16. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
• FIGURE 17. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 18. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 19. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 20. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
• FIGURE 21. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
• FIGURE 22. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2023
• FIGURE 23. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

• TABLE 1. SERVICENOW BUSINESS MARKET SEGMENTATION & COVERAGE
• TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
• TABLE 3. GLOBAL SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
• TABLE 4. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 5. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 6. SERVICENOW BUSINESS MARKET DYNAMICS
• TABLE 7. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 8. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY CUSTOMER SERVICE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 9. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HR SERVICE DELIVERY, BY REGION, 2018-2030 (USD MILLION)
• TABLE 10. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT BUSINESS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 11. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT OPERATIONS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 12. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY IT SERVICE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 13. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SECURITY OPERATIONS, BY REGION, 2018-2030 (USD MILLION)
• TABLE 14. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 15. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 16. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 17. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 18. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY FINANCIAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
• TABLE 19. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
• TABLE 20. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 21. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
• TABLE 22. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
• TABLE 23. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 24. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY CLOUD-BASED, BY REGION, 2018-2030 (USD MILLION)
• TABLE 25. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
• TABLE 26. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 27. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 28. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 29. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 30. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 31. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 32. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 33. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 34. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 35. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 36. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 37. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 38. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 39. CANADA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 40. CANADA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 41. CANADA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 42. CANADA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 43. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 44. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 45. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 46. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 47. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 48. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 49. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 50. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 51. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
• TABLE 52. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 53. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 54. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 55. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 56. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 57. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 58. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 59. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 60. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 61. CHINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 62. CHINA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 63. CHINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 64. CHINA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 65. INDIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 66. INDIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 67. INDIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 68. INDIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 69. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 70. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 71. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 72. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 73. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 74. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 75. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 76. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 77. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 78. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 79. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 80. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 81. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 82. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 83. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 84. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 85. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 86. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 87. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 88. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 89. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 90. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 91. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 92. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 93. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 94. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 95. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 96. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 97. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 98. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 99. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 100. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 101. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 102. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 103. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 104. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 105. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 106. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 107. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 108. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 109. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
• TABLE 110. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 111. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 112. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 113. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 114. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 115. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 116. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 117. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 118. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 119. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 120. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 121. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 122. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 123. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 124. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 125. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 126. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 127. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 128. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 129. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 130. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 131. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 132. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 133. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 134. ITALY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 135. ITALY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 136. ITALY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 137. ITALY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 138. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 139. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 140. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 141. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 142. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 143. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 144. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 145. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 146. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 147. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 148. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 149. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 150. POLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 151. POLAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 152. POLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 153. POLAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 154. QATAR SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 155. QATAR SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 156. QATAR SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 157. QATAR SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 158. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 159. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 160. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 161. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 162. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 163. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 164. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 165. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 166. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 167. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 168. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 169. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 170. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 171. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 172. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 173. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 174. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 175. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 176. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 177. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 178. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 179. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 180. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 181. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 182. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 183. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 184. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 185. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 186. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 187. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 188. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 189. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 190. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
• TABLE 191. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY ORGANIZATION SIZE, 2018-2030 (USD MILLION)
• TABLE 192. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
• TABLE 193. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2030 (USD MILLION)
• TABLE 194. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2023
• TABLE 195. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2023

The ServiceNow Business Market was valued at USD 40.76 billion in 2023, expected to reach USD 46.40 billion in 2024, and is projected to grow at a CAGR of 14.20%, to USD 103.27 billion by 2030.

The ServiceNow business, pivotal in the expanding IT service management industry, integrates cloud-based platform solutions to streamline enterprise operations, enhance workflow efficiency, and improve service delivery. Its scope spans across IT services, HR, security operations, and customer service management, making ServiceNow indispensable for organizations seeking robust, scalable solutions. The necessity of ServiceNow arises from the growing demand for automation, efficient process management, and seamless customer interactions worldwide. Its applications are vast-ranging from incident management and change management to asset tracking and compliance management. As digital transformation accelerates, notably in sectors like healthcare, finance, and telecommunications, the end-use scope continues to expand, necessitating tailored strategies for implementation across these diverse industries.

Key market growth factors include an increasing adoption of cloud services, a surge in digital transformation initiatives, and the rising need for a single system of record across enterprises. The proliferation of advanced technologies like AI and machine learning further drives market potential by enhancing predictive analytics and reducing operational silos. However, challenges such as high implementation costs, integration complexities, and data security concerns can hamper service adoption. Additionally, the requirement for skilled personnel to manage and maintain ServiceNow systems poses a significant barrier to growth.

Opportunities exist in niche markets-especially in developing regions where digital infrastructure is being established-providing fertile ground for ServiceNow expansions. The push for customized solutions tailored to specific industry needs presents another lucrative avenue. To leverage these opportunities, businesses should focus on innovation by integrating AI and IoT with ServiceNow platforms to enhance predictive capabilities and improve user experience. Continued research into seamless integration techniques and cost-reduction strategies can further strengthen market positioning. The competitive nature of the market demands agility and consistent updates to align with technological advancements and evolving customer expectations. With strategic investments in R&D and partnerships, ServiceNow businesses can unlock substantial growth and cement their foothold in the IT service domain.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving ServiceNow Business Market

The ServiceNow Business Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Increasing need for ServiceNow platforms as a digital transformation strategy for varied business functions
  • Growing demand for streamlined IT service & operation management
• Market Restraints
  • Complexities associated with the integration of the ServiceNow platform with existing systems
• Market Opportunities
  • Ongoing development and expansion of the ServiceNow platforms
  • Growing emphasis on employee experience and HR service delivery
• Market Challenges
  • Issues associated with the data security and compliance measures

Porter's Five Forces: A Strategic Tool for Navigating the ServiceNow Business Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the ServiceNow Business Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the ServiceNow Business Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the ServiceNow Business Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the ServiceNow Business Market

A detailed market share analysis in the ServiceNow Business Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the ServiceNow Business Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the ServiceNow Business Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the ServiceNow Business Market

A strategic analysis of the ServiceNow Business Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the ServiceNow Business Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Birlasoft Limited, Capgemini SE, Cask NX, LLC, CDW LLC, CGI Inc., Cognizant Technology Solutions Corporation, Deloitte Touche Tohmatsu Limited, DXC Technology Company, Ernst & Young Global Limited, Fujitsu Limited, GlideFast Consulting LLC by ASGN Inc., HCL Technologies Limited, Hexaware Technologies Limited, Hitachi, Ltd., Infosys Limited, International Business Machines Corporation, KPMG International Limited, Kyndryl Holdings, Inc., LTIMindtree Limited, Microsoft Corporation, Nagarro SE, NTT Corporation, Samsung SDS Co., Ltd., T-Systems International GmbH by Deutsche Telekom AG, TATA Consultancy Services Limited, Tech Mahindra Limited, TEKsystems Global Services, LLC, Unisys Corporation, Virtusa Corporation, Wipro Limited, and World Wide Technology, LLC.

Market Segmentation & Coverage

This research report categorizes the ServiceNow Business Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Services, market is studied across Customer Service Management, HR Service Delivery, IT Business Management, IT Operations Management, IT Service Management, and Security Operations.
• Based on Organization Size, market is studied across Large Enterprises and Small & Medium Enterprises.
• Based on End-User, market is studied across Financial Services, Government, Healthcare, Manufacturing, and Telecommunication.
• Based on Deployment Model, market is studied across Cloud-Based and On-Premise.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing need for ServiceNow platforms as a digital transformation strategy for varied business functions
    • 5.1.1.2. Growing demand for streamlined IT service & operation management
  • 5.1.2. Restraints
    • 5.1.2.1. Complexities associated with the integration of the ServiceNow platform with existing systems
  • 5.1.3. Opportunities
    • 5.1.3.1. Ongoing development and expansion of the ServiceNow platforms
    • 5.1.3.2. Growing emphasis on employee experience and HR service delivery
  • 5.1.4. Challenges
    • 5.1.4.1. Issues associated with the data security and compliance measures
• 5.2. Market Segmentation Analysis
  • 5.2.1. Services: Increasing preference for IT service management to improve service quality and accelerate response times
  • 5.2.2. Organization Size: Growing adoption of ServiceNow platforms in large enterprises
  • 5.2.3. End-User: Expanding the application of ServiceNow in healthcare to optimize patient care and operational efficiency
  • 5.2.4. Deployment Model: Exponential utilization of cloud-based ServiceNow platform owing to their cost-effectiveness
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. ServiceNow Business Market, by Services

• 6.1. Introduction
• 6.2. Customer Service Management
• 6.3. HR Service Delivery
• 6.4. IT Business Management
• 6.5. IT Operations Management
• 6.6. IT Service Management
• 6.7. Security Operations

7. ServiceNow Business Market, by Organization Size

• 7.1. Introduction
• 7.2. Large Enterprises
• 7.3. Small & Medium Enterprises

8. ServiceNow Business Market, by End-User

• 8.1. Introduction
• 8.2. Financial Services
• 8.3. Government
• 8.4. Healthcare
• 8.5. Manufacturing
• 8.6. Telecommunication

9. ServiceNow Business Market, by Deployment Model

• 9.1. Introduction
• 9.2. Cloud-Based
• 9.3. On-Premise

10. Americas ServiceNow Business Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific ServiceNow Business Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa ServiceNow Business Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2023
• 13.2. FPNV Positioning Matrix, 2023
• 13.3. Competitive Scenario Analysis
  • 13.3.1. ServiceNow unveils Xanadu to enhance workforce productivity
  • 13.3.2. ServiceNow introduces RaptorDB to enhance the Now platform
  • 13.3.3. Infosys and ServiceNow expand AI collaboration to transform service delivery
  • 13.3.4. ServiceNow enhances AI-powered search capabilities with the acquisition of Raytion
  • 13.3.5. ServiceNow and Microsoft expand strategic alliance with generative AI capabilities
  • 13.3.6. Insight acquires Infocenter, enhancing its ServiceNow capabilities
  • 13.3.7. CDW awarded with dual honors as ServiceNow Partner of the Year
  • 13.3.8. Thirdera and Cognizant awarded the 2024 Service Partner of the Year
  • 13.3.9. ServiceNow's invested in Plat4mation for strengthening digital transformation and global consulting reach
  • 13.3.10. Globant launches ServiceNow Studio to accelerate digital transformation
  • 13.3.11. SoftwareOne acquires Beniva Consulting Group to enhance digital transformation solutions
• 13.4. Strategy Analysis & Recommendation
  • 13.4.1. Accenture PLC
  • 13.4.2. Infosys Limited
  • 13.4.3. Fujitsu Limited
  • 13.4.4. Deloitte Touche Tohmatsu Limited

Companies Mentioned

• 1. Accenture PLC
• 2. Atos SE
• 3. Birlasoft Limited
• 4. Capgemini SE
• 5. Cask NX, LLC
• 6. CDW LLC
• 7. CGI Inc.
• 8. Cognizant Technology Solutions Corporation
• 9. Deloitte Touche Tohmatsu Limited
• 10. DXC Technology Company
• 11. Ernst & Young Global Limited
• 12. Fujitsu Limited
• 13. GlideFast Consulting LLC by ASGN Inc.
• 14. HCL Technologies Limited
• 15. Hexaware Technologies Limited
• 16. Hitachi, Ltd.
• 17. Infosys Limited
• 18. International Business Machines Corporation
• 19. KPMG International Limited
• 20. Kyndryl Holdings, Inc.
• 21. LTIMindtree Limited
• 22. Microsoft Corporation
• 23. Nagarro SE
• 24. NTT Corporation
• 25. Samsung SDS Co., Ltd.
• 26. T-Systems International GmbH by Deutsche Telekom AG
• 27. TATA Consultancy Services Limited
• 28. Tech Mahindra Limited
• 29. TEKsystems Global Services, LLC
• 30. Unisys Corporation
• 31. Virtusa Corporation
• 32. Wipro Limited
• 33. World Wide Technology, LLC