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1754037

サービスとしてのコミュニケーションプラットフォーム（CPaaS）市場レポート：コンポーネント別、企業規模別、産業別、地域別、2025年～2033年

Communication Platform as a Service Market Report by Component, Enterprise Size, Industry, and Region 2025-2033

出版日
発行
IMARC
ページ情報
英文 139 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=146.06円
サービスとしてのコミュニケーションプラットフォーム（CPaaS）市場レポート：コンポーネント別、企業規模別、産業別、地域別、2025年～2033年
出版日: 2025年06月02日
発行: IMARC
ページ情報: 英文 139 Pages
納期: 2～3営業日
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  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場規模は、2024年に123億米ドルに達しました。今後、IMARC Groupは、同市場が2033年までに748億米ドルに達し、2025年から2033年にかけて21.07%の成長率（CAGR）を示すと予測しています。

サービスとしてのコミュニケーションプラットフォーム（CPaaS）は、開発者がアプリケーション、サービス、ビジネスプロセスに音声、ビデオ、メッセージングなどのリアルタイムコミュニケーション機能を追加できるようにするクラウドベースのサービスです。これにより、企業は顧客とのコミュニケーションチャネルを充実させ、リマインダーの自動化、アポイントメントの管理、アプリ内通話やブロードキャストの促進を行うことができます。CPaaSはまた、拡張性、マルチテナンシー、アウトリーチの改善、開発時間と全体的なコストの削減を提供します。その結果、ヘルスケア、ホスピタリティ、教育、ロジスティクス、銀行・金融サービス・保険（BFSI）業界など、幅広い分野で活用されています。

サービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の動向：

世界中の小売業やeコマース分野でこのソリューションが広く採用されていることが、市場に明るい見通しをもたらしています。CPaaSを利用することで、小売業者はウェブサイト、モバイルアプリケーション、ソーシャルメディアチャンネルに音声、ビデオ、SMSコミュニケーションを統合し、顧客エンゲージメントを強化することができます。これに伴い、あらゆるチャネルでショッピングやサービス体験を向上させるパーソナライズされたレコメンデーションに対する需要が高まっており、これも成長を促す要因となっています。さらに、生産性と効率を高めるためのバーチャルアシスタント、音声アシスタント、チャットボットの広範な利用は、市場の成長にかなりの弾みをつけています。さらに、音声認識、自動化、エージェント増強、感情分析、通話分析のための人工知能（AI）と機械学習（ML）の統合が、市場成長に弾みをつけています。さらに、オンライン教育者をビデオ通話、画面共有、通話録音で支援するため、教育業界でデジタル通信の採用が増加していることも、市場成長に好影響を与えています。その他にも、先端技術の導入を奨励する様々な政府イニシアチブの実施や、ヘルスケア業界における予約管理、診察、遠隔医療などのための費用対効果の高いクラウドベースのソリューションに対する需要の高まりなどが、市場の成長を後押しすると予想されます。

本レポートで扱う主な質問

  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場規模は？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の予想成長率は(2025年～2033年)？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場を牽引する主要因は？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場に与えたCOVID-19の影響は？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場のコンポーネント別の内訳は？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場の企業規模別の内訳は？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場における主要地域は？
  • 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場における主要企業は？

目次

第1章 序文

第2章 調査範囲と調査手法

  • 調査の目的
  • ステークホルダー
  • データソース
    • 一次情報
    • 二次情報
  • 市場推定
    • ボトムアップアプローチ
    • トップダウンアプローチ
  • 調査手法

第3章 エグゼクティブサマリー

第4章 イントロダクション

  • 概要
  • 主要業界動向

第5章 世界のサービスとしてのコミュニケーションプラットフォーム（CPaaS）市場

  • 市場概要
  • 市場実績
  • COVID-19の影響
  • 市場予測

第6章 市場内訳：コンポーネント別

  • ソフトウェア
  • サービス

第7章 市場内訳：企業規模別

  • 中小企業
  • 大企業

第8章 市場内訳：産業別

  • BFSI
  • 政府
  • ITおよび通信
  • ヘルスケアとライフサイエンス
  • 小売り
  • 教育
  • その他

第9章 市場内訳：地域別

  • 北米
    • 米国
    • カナダ
  • アジア太平洋地域
    • 中国
    • 日本
    • インド
    • 韓国
    • オーストラリア
    • インドネシア
    • その他
  • 欧州
    • ドイツ
    • フランス
    • 英国
    • イタリア
    • スペイン
    • ロシア
    • その他
  • ラテンアメリカ
    • ブラジル
    • メキシコ
    • その他
  • 中東・アフリカ
    • 市場内訳：国別

第10章 SWOT分析

  • 概要
  • 強み
  • 弱み
  • 機会
  • 脅威

第11章 バリューチェーン分析

第12章 ポーターのファイブフォース分析

  • 概要
  • 買い手の交渉力
  • 供給企業の交渉力
  • 競合の程度
  • 新規参入業者の脅威
  • 代替品の脅威

第13章 価格分析

第14章 競合情勢

  • 市場構造
  • 主要企業
  • 主要企業のプロファイル
    • 8x8 Inc.
    • Avaya Inc.
    • Bandwidth Inc.
    • Infobip
    • Intelepeer Cloud Communications LLC
    • Mavenir Systems Inc.（Mavenir plc）
    • MessageBird B.V.
    • Plivo Inc.
    • Ringcentral Inc.
    • Telnyx LLC
    • Twilio Inc.
    • Vonage Holdings Corp.（Telefonaktiebolaget LM Ericsson）
    • Voxvalley Technologies Pvt. Ltd.
図表

List of Figures

  • Figure 1: Global: Communications Platform-as-a-Service Market: Major Drivers and Challenges
  • Figure 2: Global: Communications Platform-as-a-Service Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Communications Platform-as-a-Service Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 4: Global: Communications Platform-as-a-Service Market: Breakup by Component (in %), 2024
  • Figure 5: Global: Communications Platform-as-a-Service Market: Breakup by Enterprise Size (in %), 2024
  • Figure 6: Global: Communications Platform-as-a-Service Market: Breakup by Industry (in %), 2024
  • Figure 7: Global: Communications Platform-as-a-Service Market: Breakup by Region (in %), 2024
  • Figure 8: Global: Communications Platform-as-a-Service (Software) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 9: Global: Communications Platform-as-a-Service (Software) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 10: Global: Communications Platform-as-a-Service (Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: Communications Platform-as-a-Service (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: Communications Platform-as-a-Service (Small and Medium-Size Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: Communications Platform-as-a-Service (Small and Medium-Size Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: Communications Platform-as-a-Service (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: Communications Platform-as-a-Service (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: Communications Platform-as-a-Service (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: Communications Platform-as-a-Service (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: Communications Platform-as-a-Service (Government) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: Communications Platform-as-a-Service (Government) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: Communications Platform-as-a-Service (IT and Telecom) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: Communications Platform-as-a-Service (IT and Telecom) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: Communications Platform-as-a-Service (Healthcare and Life Sciences) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: Communications Platform-as-a-Service (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: Communications Platform-as-a-Service (Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: Communications Platform-as-a-Service (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: Communications Platform-as-a-Service (Education) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: Communications Platform-as-a-Service (Education) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: Communications Platform-as-a-Service (Other Industries) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: Communications Platform-as-a-Service (Other Industries) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: North America: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: North America: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: United States: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: United States: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Canada: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Canada: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Asia-Pacific: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Asia-Pacific: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: China: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: China: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Japan: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Japan: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: India: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: India: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: South Korea: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: South Korea: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Australia: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Australia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Indonesia: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Indonesia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Others: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: Europe: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: Europe: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: Germany: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: Germany: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: France: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: France: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: United Kingdom: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: United Kingdom: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: Italy: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: Italy: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: Spain: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: Spain: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: Russia: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: Russia: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: Others: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: Latin America: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: Latin America: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Brazil: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Brazil: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Mexico: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Mexico: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Others: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Others: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Middle East and Africa: Communications Platform-as-a-Service Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Middle East and Africa: Communications Platform-as-a-Service Market: Breakup by Country (in %), 2024
  • Figure 78: Middle East and Africa: Communications Platform-as-a-Service Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 79: Global: Communications Platform-as-a-Service Industry: SWOT Analysis
  • Figure 80: Global: Communications Platform-as-a-Service Industry: Value Chain Analysis
  • Figure 81: Global: Communications Platform-as-a-Service Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Communications Platform-as-a-Service Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Component (in Million USD), 2025-2033
  • Table 3: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Enterprise Size (in Million USD), 2025-2033
  • Table 4: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Industry (in Million USD), 2025-2033
  • Table 5: Global: Communications Platform-as-a-Service Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 6: Global: Communications Platform-as-a-Service Market: Competitive Structure
  • Table 7: Global: Communications Platform-as-a-Service Market: Key Players
目次
Product Code: SR112025A6199

The global communication platform as a service (CPaaS) market size reached USD 12.3 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 74.8 Billion by 2033, exhibiting a growth rate (CAGR) of 21.07% during 2025-2033.

Communication platform as a service (CPaaS) is a cloud-based service that allows developers to add real-time communication capabilities, such as voice, video, and messaging, to their applications, services, and business processes. This, in turn, helps organizations enrich customer communication channels, automate reminders, manage appointments, and promote in-app calling and broadcast. CPaaS also offers enhanced scalability, multi-tenancy, improved outreach, and reduced development time and overall costs. As a result, it finds extensive applications across the healthcare, hospitality, education, logistics, and banking, financial services, and insurance (BFSI) industries.

CPaaS Market Trends:

The widespread adoption of the solution in the retail and e-commerce sectors across the globe is creating a positive outlook for the market. CPaaS allows retailers to integrate audio, video, and SMS communication to their websites, mobile application, and social media channels to enhance customer engagement. In line with this, the rising demand for personalized recommendations that enhance the shopping and service experience across all the channels is acting as another growth-inducing factor. Furthermore, the extensive utilization of virtual, voice assistants, and chatbots to increase productivity and efficiency is providing a considerable boost to the market growth. Additionally, the integration of artificial intelligence (AI) and machine learning (ML) for speech recognition, automation, agent augmentation, emotion analysis, and call analytics is providing an impetus to the market growth. Moreover, the increasing adoption of digital communication in the education industry to assist online educators with video calling, screen sharing, and call recording is favoring the market growth. Other factors, including the implementation of various government initiatives encouraging the adoption of advanced technologies and the increasing demand for cost-effective cloud-based solutions in the healthcare industry for managing appointments, consultations, and telehealth, are anticipated to drive the market toward growth.

Key Market Segmentation:

Breakup by Component:

  • Software
  • Services

Breakup by Enterprise Size:

  • Small and Medium-Size Enterprises
  • Large Enterprises

Breakup by Industry:

  • BFSI
  • Government
  • IT and Telecom
  • Healthcare and Life Sciences
  • Retail
  • Education
  • Others

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being 8x8 Inc., Avaya Inc., Bandwidth Inc., Infobip, Intelepeer Cloud Communications LLC, Mavenir Systems Inc. (Mavenir plc), MessageBird B.V., Plivo Inc., Ringcentral Inc., Telnyx LLC, Twilio Inc., Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson) and Voxvalley Technologies Pvt. Ltd.

Key Questions Answered in This Report

  • 1.How big is the global Communication Platform as a Service (CPaaS) market?
  • 2.What is the expected growth rate of the global Communication Platform as a Service (CPaaS) market during 2025-2033?
  • 3.What are the key factors driving the global Communication Platform as a Service (CPaaS) market?
  • 4.What has been the impact of COVID-19 on the global Communication Platform as a Service (CPaaS) market?
  • 5.What is the breakup of the global Communication Platform as a Service (CPaaS) market based on the component?
  • 6.What is the breakup of the global Communication Platform as a Service (CPaaS) market based on the enterprise size?
  • 7.What are the key regions in the global Communication Platform as a Service (CPaaS) market?
  • 8.Who are the key players/companies in the global Communication Platform as a Service (CPaaS) market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Communications Platform-as-a-Service (CPaaS) Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Software
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Enterprise Size

  • 7.1 Small and Medium-Size Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Large Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Industry

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Government
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 IT and Telecom
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Healthcare and Life Sciences
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Retail
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Education
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Others
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia-Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 8x8 Inc.
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
      • 14.3.1.4 SWOT Analysis
    • 14.3.2 Avaya Inc.
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
    • 14.3.3 Bandwidth Inc.
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 Infobip
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
    • 14.3.5 Intelepeer Cloud Communications LLC
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
    • 14.3.6 Mavenir Systems Inc. (Mavenir plc)
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
    • 14.3.7 MessageBird B.V.
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
    • 14.3.8 Plivo Inc.
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
    • 14.3.9 Ringcentral Inc.
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials
    • 14.3.10 Telnyx LLC
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
    • 14.3.11 Twilio Inc.
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
      • 14.3.11.4 SWOT Analysis
    • 14.3.12 Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson)
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio
      • 14.3.12.3 Financials
      • 14.3.12.4 SWOT Analysis
    • 14.3.13 Voxvalley Technologies Pvt. Ltd.
      • 14.3.13.1 Company Overview
      • 14.3.13.2 Product Portfolio