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市場調査レポート
商品コード
1519342
ワークフォースマネジメント市場レポート：ソリューション、サービス、展開タイプ、組織規模、業界別、地域別、2024年～2032年Workforce Management Market Report by Solution, Service, Deployment Type, Organization Size, Vertical, and Region 2024-2032 |
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| ワークフォースマネジメント市場レポート：ソリューション、サービス、展開タイプ、組織規模、業界別、地域別、2024年～2032年 |
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出版日: 2024年07月01日
発行: IMARC
ページ情報: 英文 148 Pages
納期: 2～3営業日
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- 全表示
- 概要
- 図表
- 目次
世界のワークフォースマネジメント市場規模は2023年に60億米ドルに達しました。今後、IMARC Groupは、市場は2032年までに127億米ドルに達し、2024年から2032年の間に8.3％の成長率（CAGR）を示すと予測しています。各業界におけるデジタル化と自動化の導入の拡大、労働力の生産性とコスト管理の最適化、研究開発（R&D）の急増、リモートワークや柔軟な勤務形態の急増、AIとデータ分析の統合などが市場の成長を促進しています。
ワークフォースマネジメントは、企業の労働力の配置、スケジューリング、活用の最適化を目的とした包括的な組織戦略です。労働需要、従業員のスキル、業務要件などの要因を考慮し、人材ニーズとビジネス目標を戦略的に整合させることが含まれます。このプロセスは通常、テクノロジー、データ分析、人的資源の専門知識の組み合わせによって促進されます。ワークフォースマネジメントには、労働予測、スタッフのスケジューリング、勤怠管理、パフォーマンス管理などの活動が含まれます。効果的なワークフォースマネジメントのメリットは多岐にわたる。必要なスキルを持った従業員を必要な時に必要な数だけ確保し、過剰人員や人員不足の問題を最小限に抑えることで、業務効率を高めます。これは、生産性の向上、人件費の削減、顧客サービスの向上につながります。ワークフォースマネジメントはまた、労働規制の遵守を支援し、情報に基づいた意思決定のための洞察を提供します。ワークフォースマネジメントには、主に長期と短期の2種類があります。
世界のワークフォースマネジメント市場は、業界全体でデジタル化と自動化の導入が進み、労働力の生産性を最適化する必要性が高まっていることに影響を受けています。さらに、現代のビジネス環境では、リモートワークや柔軟な勤務形態が拡大しているため、リモートワークの追跡と管理のための堅牢なツールが必要となり、市場の成長を支えています。これとは別に、人工知能（AI）とデータ分析を労働力管理システムに統合することで、データ主導の意思決定が可能になり、市場の成長をさらに促進しています。さらに、労働法および規制の厳格な遵守が、包括的な労働力管理ソリューションの採用を企業に促しており、これが市場の成長を促進しています。これに伴い、従業員のエンゲージメントと満足度の向上を追求することで、セルフサービス・ポータルやパーソナライズされたスケジューリングなどの機能が組み込まれ、市場の成長に寄与しています。
ワークフォースマネジメント市場動向/促進要因：
デジタル化と自動化の導入
ワークフォースマネジメント市場の世界市場は、デジタル化と自動化の導入が各業界で進み、堅調な成長を遂げています。企業がデジタルプラットフォームへ移行するにつれ、人的資源の効率的な管理に対する需要が高まっています。この動向は、オペレーションの俊敏性を高め、労働力の生産性を向上させ、リソース配分を最適化する必要性に後押しされています。組織は、デジタル人材管理システムによって実現される合理化されたプロセスの価値を認識しつつあります。クラウドベースのソリューションやモバイル・アプリケーションなどの先進技術を活用することで、企業はシフトのスケジューリング、勤怠の監視、タスクの割り当てを効率的に行い、手作業を減らし、ミスを最小限に抑えることができます。デジタル化された労働力管理への移行は、全体的な効率を高めるだけでなく、コスト削減にも貢献し、市場拡大の極めて重要な原動力となっています。
労働生産性の最適化とコスト管理
世界のワークフォースマネジメント市場は、労働力の生産性を最適化し、人件費をコントロールすることが不可欠であるため、大きな成長を遂げています。今日の競合情勢において、企業は経費を最小限に抑えながら最大の生産性を達成しようと努力しています。労働力管理ソリューションは、企業が労働リソースを業務上の需要に合わせることを可能にすることで、この微妙なバランスを達成する上で重要な役割を果たしています。これらのソリューションは、正確な需要予測、効率的なスケジューリング、および労働力のパフォーマンスのリアルタイム監視を容易にします。適切な人材を適切なタイミングで適切なタスクに割り当てることで、企業は生産性を向上させ、人員過剰や人員不足の問題を減らすことができます。さらに、人件費を追跡し、残業を管理する機能は、コストを管理し、最終的に収益性の向上に貢献します。効果的な労働力管理と財務的成功の間に直接的な相関関係があることを企業が認識するにつれて、このようなソリューションに対する需要は増加の一途をたどっています。
リモートワークや柔軟な勤務形態の増加
世界のワークフォースマネジメント市場は、リモートワークや柔軟な勤務形態の急速な増加により、大幅な成長を目の当たりにしています。現代のワークダイナミクスは変化しており、リモートワークモデルを採用したり、柔軟なスケジューリングオプションを提供したりする組織が増加しています。このシフトは、労働力の調整、コミュニケーション、パフォーマンス監視に関連する一連のユニークな課題を提示します。こうした課題に対処するため、企業は先進的なワークフォース管理ソリューションに注目しています。これらのソリューションは、遠隔地にいる従業員の追跡、タスクの割り当て、リアルタイムのコラボレーションを可能にし、物理的な場所に関係なく、従業員がつながり生産性を維持できるようにします。さらに、柔軟な勤務形態には、従業員の希望や利用可能時間の変化に対応するダイナミックなスケジューリング機能が必要です。リモートワークやフレキシブルワークがこれからの仕事に不可欠になるにつれ、企業は業務効率を維持し、分散したチームを強化するために、ワークフォース管理ソリューションに投資しています。
目次
第1章 序文
第2章 調査範囲と調査手法
- 調査の目的
- ステークホルダー
- データソース
- 一次情報
- 二次情報
- 市場推定
- ボトムアップアプローチ
- トップダウンアプローチ
- 調査手法
第3章 エグゼクティブサマリー
第4章 イントロダクション
- 概要
- 主要業界動向
第5章 世界のワークフォースマネジメント市場
- 市場概要
- 市場実績
- COVID-19の影響
- 市場予測
第6章 市場内訳：ソリューション
- 欠勤管理
- 市場動向
- 市場予測
- 実績管理
- 市場動向
- 市場予測
- 労働力のスケジュール
- 市場動向
- 市場予測
- 勤怠管理
- 市場動向
- 市場予測
- 人材分析
- 市場動向
- 市場予測
- その他
- 市場動向
- 市場予測
第7章 市場内訳：サービス別
- 実装サービス
- 市場動向
- 市場予測
- サポートおよびメンテナンスサービス
- 市場動向
- 市場予測
- 研修・教育サービス
- 市場動向
- 市場予測
第8章 市場内訳：展開タイプ別
- クラウドベース
- 市場動向
- 市場予測
- オンプレミス
- 市場動向
- 市場予測
第9章 市場内訳：組織規模別
- 中小企業
- 市場動向
- 市場予測
- 大企業
- 市場動向
- 市場予測
第10章 市場内訳：業界別
- 政府と防衛
- 市場動向
- 市場予測
- 銀行、金融サービス、保険（BFSI）
- 市場動向
- 市場予測
- ヘルスケア
- 市場動向
- 市場予測
- 運輸・物流
- 市場動向
- 市場予測
- 通信・IT
- 市場動向
- 市場予測
- 消費財・小売
- 市場動向
- 市場予測
- 製造
- 市場動向
- 市場予測
- エネルギーと公共事業
- 市場動向
- 市場予測
- その他
- 市場動向
- 市場予測
第11章 市場内訳：地域別
- 北米
- 米国
- カナダ
- アジア太平洋
- 中国
- 日本
- インド
- 韓国
- オーストラリア
- インドネシア
- その他
- 欧州
- ドイツ
- フランス
- 英国
- イタリア
- スペイン
- ロシア
- その他
- ラテンアメリカ
- ブラジル
- メキシコ
- その他
- 中東・アフリカ
- 市場動向
- 市場内訳：国別
- 市場予測
第12章 SWOT分析
- 概要
- 強み
- 弱み
- 機会
- 脅威
第13章 バリューチェーン分析
第14章 ポーターのファイブフォース分析
- 概要
- 買い手の交渉力
- 供給企業の交渉力
- 競合の程度
- 新規参入業者の脅威
- 代替品の脅威
第15章 価格指標
第16章 競合情勢
- 市場構造
- 主要企業
- 主要企業のプロファイル
- ADP
- Atoss Software AG
- HotSchedules Inc.
- Huntington Business Systems
- IBM
- Kronos Inc.
- Oracle Corporation
- Reflexis Systems
- SAP SE
- Ultimate Software Group Inc.
- Verint Systems
- Workday Inc.
- WorkForce Software LLC
List of Figures
- Figure 1: Global: Workforce Management Market: Major Drivers and Challenges
- Figure 2: Global: Workforce Management Market: Sales Value (in Billion US$), 2018-2023
- Figure 3: Global: Workforce Management Market: Breakup by Solution (in %), 2023
- Figure 4: Global: Workforce Management Market: Breakup by Service (in %), 2023
- Figure 5: Global: Workforce Management Market: Breakup by Deployment Type (in %), 2023
- Figure 6: Global: Workforce Management Market: Breakup by Organization Size (in %), 2023
- Figure 7: Global: Workforce Management Market: Breakup by Vertical (in %), 2023
- Figure 8: Global: Workforce Management Market: Breakup by Region (in %), 2023
- Figure 9: Global: Workforce Management Market Forecast: Sales Value (in Billion US$), 2024-2032
- Figure 10: Global: Workforce Management (Absence Management) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 11: Global: Workforce Management (Absence Management) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 12: Global: Workforce Management (Performance Management) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 13: Global: Workforce Management (Performance Management) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 14: Global: Workforce Management (Workforce Scheduling) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 15: Global: Workforce Management (Workforce Scheduling) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 16: Global: Workforce Management (Time and Attendance Management) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 17: Global: Workforce Management (Time and Attendance Management) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 18: Global: Workforce Management (Workforce Analytics) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 19: Global: Workforce Management (Workforce Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 20: Global: Workforce Management (Others) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 21: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 22: Global: Workforce Management (Implementation Services) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 23: Global: Workforce Management (Implementation Services) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 24: Global: Workforce Management (Support and Maintenance Services) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 25: Global: Workforce Management (Support and Maintenance Services) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 26: Global: Workforce Management (Training and Education Services) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 27: Global: Workforce Management (Training and Education Services) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 28: Global: Workforce Management (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 29: Global: Workforce Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 30: Global: Workforce Management (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 31: Global: Workforce Management (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 32: Global: Workforce Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 33: Global: Workforce Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 34: Global: Workforce Management (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 35: Global: Workforce Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 36: Global: Workforce Management (Government and Defense) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 37: Global: Workforce Management (Government and Defense) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 38: Global: Workforce Management (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 39: Global: Workforce Management (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 40: Global: Workforce Management (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 41: Global: Workforce Management (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 42: Global: Workforce Management (Transportation and Logistics) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 43: Global: Workforce Management (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 44: Global: Workforce Management (Telecom and IT) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 45: Global: Workforce Management (Telecom and IT) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 46: Global: Workforce Management (Consumer Goods and Retail) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 47: Global: Workforce Management (Consumer Goods and Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 48: Global: Workforce Management (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 49: Global: Workforce Management (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 50: Global: Workforce Management (Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 51: Global: Workforce Management (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 52: Global: Workforce Management (Others) Market: Sales Value (in Million US$), 2018 & 2023
- Figure 53: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 54: North America: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 55: North America: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 56: United States: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 57: United States: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 58: Canada: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 59: Canada: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 60: Asia Pacific: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 61: Asia Pacific: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 62: China: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 63: China: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 64: Japan: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 65: Japan: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 66: India: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 67: India: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 68: South Korea: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 69: South Korea: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 70: Australia: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 71: Australia: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 72: Indonesia: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 73: Indonesia: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 74: Others: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 75: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 76: Europe: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 77: Europe: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 78: Germany: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 79: Germany: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 80: France: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 81: France: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 82: United Kingdom: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 83: United Kingdom: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 84: Italy: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 85: Italy: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 86: Spain: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 87: Spain: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 88: Russia: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 89: Russia: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 90: Others: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 91: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 92: Latin America: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 93: Latin America: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 94: Brazil: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 95: Brazil: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 96: Mexico: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 97: Mexico: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 98: Others: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 99: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 100: Middle East and Africa: Workforce Management Market: Sales Value (in Million US$), 2018 & 2023
- Figure 101: Middle East and Africa: Workforce Management Market Forecast: Sales Value (in Million US$), 2024-2032
- Figure 102: Global: Workforce Management Industry: SWOT Analysis
- Figure 103: Global: Workforce Management Industry: Value Chain Analysis
- Figure 104: Global: Workforce Management Industry: Porter's Five Forces Analysis
List of Tables
- Table 1: Global: Workforce Management Market: Key Industry Highlights, 2023 and 2032
- Table 2: Global: Workforce Management Market Forecast: Breakup by Solution (in Million US$), 2024-2032
- Table 3: Global: Workforce Management Market Forecast: Breakup by Service (in Million US$), 2024-2032
- Table 4: Global: Workforce Management Market Forecast: Breakup by Deployment Type (in Million US$), 2024-2032
- Table 5: Global: Workforce Management Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
- Table 6: Global: Workforce Management Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
- Table 7: Global: Workforce Management Market Forecast: Breakup by Region (in Million US$), 2024-2032
- Table 8: Global: Workforce Management Market: Competitive Structure
- Table 9: Global: Workforce Management Market: Key Players
The global workforce management market size reached US$ 6.0 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 12.7 Billion by 2032, exhibiting a growth rate (CAGR) of 8.3% during 2024-2032. The escalating adoption of digitalization and automation across industries, optimization of workforce productivity and cost control, burgeoning research and development (R&D) activities, the surging remote and flexible work arrangements, and integration of AI and data analytics are fostering the market growth.
Workforce management is a comprehensive organizational strategy aimed at optimizing the deployment, scheduling, and utilization of a company's workforce. It involves the strategic alignment of staffing needs with business goals, considering factors such as labor demand, employee skills, and operational requirements. This process is typically facilitated through a combination of technology, data analysis, and human resource expertise. Workforce management encompasses activities such as labor forecasting, staff scheduling, time and attendance tracking, and performance management. The benefits of effective workforce management are manifold. It enhances operational efficiency by ensuring the right number of employees with the necessary skills are available at the right time, minimizing overstaffing or understaffing issues. This leads to improved productivity, reduced labor costs, and better customer service. Workforce management also aids in compliance with labor regulations and provides insights for informed decision-making. Two primary types of workforce management are available: long-term and short-term.
The global workforce management market is influenced by the increasing adoption of digitalization and automation across industries and the rising need to optimize workforce productivity. Moreover, the expansion of remote and flexible work arrangements in the modern business landscape necessitates robust tools for remote workforce tracking and management, thereby supporting the market growth. Apart from this, the integration of artificial intelligence (AI) and data analytics into workforce management systems enables data-driven decision-making, further driving the market growth. Furthermore, stringent compliance with labor laws and regulations is prompting organizations to adopt comprehensive workforce management solutions, which is augmenting the market growth. In line with this, the pursuit of enhanced employee engagement and satisfaction drives the incorporation of features like self-service portals and personalized scheduling, which, in turn, is contributing to the market growth.
Workforce Management Market Trends/Drivers:
Adoption of digitalization and automation
The global workforce management market is witnessing robust growth due to the increasing adoption of digitalization and automation across industries. As businesses transition towards digital platforms, the demand for efficient management of human resources has intensified. This trend is driven by the need to enhance operational agility, improve workforce productivity, and optimize resource allocation. Organizations are recognizing the value of streamlined processes achieved through digital workforce management systems. By leveraging advanced technologies, such as cloud-based solutions and mobile applications, businesses can effectively schedule shifts, monitor attendance, and allocate tasks, thereby reducing manual effort and minimizing errors. This transition towards digitized workforce management not only boosts overall efficiency but also contributes to cost savings, making it a pivotal driver in the market's expansion.
Optimization of workforce productivity and cost control
The global workforce management market is experiencing significant growth owing to the imperative of optimizing workforce productivity and controlling labor costs. In today's competitive business landscape, organizations strive to achieve maximum output while minimizing expenses. Workforce management solutions play a vital role in achieving this delicate balance by enabling businesses to align labor resources with operational demands. These solutions facilitate accurate demand forecasting, efficient scheduling, and real-time monitoring of workforce performance. By ensuring the right people are assigned to the right tasks at the right time, organizations can enhance productivity and reduce overstaffing or understaffing issues. Moreover, the ability to track labor expenses and manage overtime helps control costs, ultimately contributing to improved profitability. As businesses recognize the direct correlation between effective workforce management and financial success, the demand for such solutions continues to rise.
Rise of remote and flexible work arrangements
The global workforce management market is witnessing substantial growth due to the rapid rise of remote and flexible work arrangements. Modern work dynamics have shifted, with a growing number of organizations adopting remote work models or offering flexible scheduling options. This shift presents a unique set of challenges related to workforce coordination, communication, and performance monitoring. To address these challenges, businesses are turning to advanced workforce management solutions. These solutions enable remote employee tracking, task assignment, and real-time collaboration, ensuring that regardless of the physical location, the workforce remains connected and productive. Additionally, flexible work arrangements require dynamic scheduling capabilities that accommodate varying employee preferences and availability. As remote and flexible work becomes integral to the future of work, organizations are investing in workforce management solutions to maintain operational efficiency and empower their distributed teams.
Workforce Management Industry Segmentation:
IMARC Group provides an analysis of the key trends in each segment of the global workforce management market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on solution, service, deployment type, organization size and vertical.
Breakup by Solution:
Absence Management
Performance Management
Workforce Scheduling
Time and Attendance Management
Workforce Analytics
Others
Time and attendance management dominates the market
The report has provided a detailed breakup and analysis of the market based on the solution. This includes absence management, performance management, workforce scheduling, time and attendance management, workforce analytics, and others. According to the report, time and attendance management represented the largest segment.
The dominance of the time and attendance segment in the workforce management market can be attributed to the surging need for accurate time and attendance tracking for effective workforce management, ensuring proper compensation, compliance with labor regulations, and efficient resource allocation. Furthermore, organizations across industries recognize the significance of real-time insights into employee attendance patterns and productivity levels. This enables them to make informed decisions, optimize staffing, and minimize operational disruptions. Additionally, the rise of remote and flexible work arrangements necessitates sophisticated time tracking solutions to monitor off-site employees, ensuring accountability and task completion. Moreover, the integration of biometric authentication and mobile applications enhances accuracy and convenience, further boosting the adoption of time and attendance solutions. Besides this, the trend towards data-driven decision-making underscores the importance of robust analytics provided by these solutions, allowing businesses to identify trends, forecast labor needs, and optimize schedules.
Breakup by Service:
Implementation Services
Support and Maintenance Services
Training and Education Services
A detailed breakup and analysis of the market based on the service has also been provided in the report. This includes implementation services, support and maintenance services, and training and education services.
The growth of the implementation services segment is propelled by the increasing demand for seamless integration of workforce management solutions into existing organizational systems. Businesses seek expertise to ensure a smooth transition, optimize processes, and customize solutions to their unique needs, ultimately enhancing operational efficiency and workforce productivity. The support and maintenance services segment is driven by the need for continuous functionality of workforce management systems. Organizations require timely troubleshooting, updates, and technical assistance to prevent disruptions. Reliable support services ensure uninterrupted operations, data security, and adherence to compliance standards, fostering long-term client satisfaction. The training and education services segment's growth is fueled by the recognition of the importance of proper user training for effective utilization of workforce management solutions. In-depth training equips users with the skills to maximize system capabilities, boosting productivity. Education services also empower organizations to adapt to evolving features and technologies, staying ahead in the dynamic workforce management landscape.
Breakup by Deployment Type:
Cloud-based
On-premises
Cloud-based dominates the market
The report has provided a detailed breakup and analysis of the market based on the deployment type. This includes cloud-based and on-premises. According to the report, cloud-based represented the largest segment.
The dominance of the cloud-based segment in the workforce management market can be attributed to the surging awareness regarding the unparalleled accessibility and scalability offered by cloud-based services. Organizations can effortlessly access these solutions from various locations and devices, fostering seamless remote workforce management. Additionally, the flexibility of subscription-based models allows businesses to scale their workforce management capabilities as needed, eliminating the need for extensive upfront investments. This cost-effectiveness is particularly appealing to small and medium-sized enterprises. Furthermore, cloud-based solutions facilitate real-time updates and data synchronization, ensuring that all stakeholders have access to the latest information, which is crucial for effective decision-making. Moreover, these solutions are backed by robust cybersecurity measures, addressing concerns about data protection and compliance. Apart from this, continuous advancements in cloud technology, such as integration with AI and analytics, empower organizations to derive deeper insights from workforce data, enhancing operational efficiency and strategic planning.
Breakup by Organization Size:
Small and Medium-sized Enterprises (SMEs)
Large Enterprises
Large enterprises hold the largest share in the market
A detailed breakup and analysis of the market based on the organization size has also been provided in the report. This includes small and medium-sized enterprises (SMEs) and large enterprises. According to the report, large enterprises represented the largest segment.
The dominance of the large enterprises segment in the workforce management market can be attributed to the complex organizational structures and extensive workforce needs in large enterprises, necessitating advanced management solutions to ensure streamlined operations. Moreover, the scale of operations in large enterprises demands efficient allocation of resources, including human capital, to optimize productivity and control costs. Furthermore, these organizations typically operate in diverse geographical locations, requiring sophisticated cross-border management tools to ensure consistent workforce performance. In line with this, compliance with intricate labor laws and regulations becomes more challenging as the workforce size increases, prompting the adoption of comprehensive solutions to manage legal complexities effectively. Additionally, the integration of cutting-edge technologies such as AI, data analytics, and automation aligns with the scalability requirements of large enterprises enables data-driven decision-making and process optimization, which, in turn, is acting as a crucial growth-inducing factor.
Breakup by Vertical:
Government and Defense
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Transportation and Logistics
Telecom and IT
Consumer Goods and Retail
Manufacturing
Energy and Utilities
Others
Telecom and IT holds the largest share in the market
A detailed breakup and analysis of the market based on the vertical has also been provided in the report. This includes government and defense, banking, financial services, and insurance (BFSI), healthcare, transportation and logistics, telecom and IT, consumer goods and retail, manufacturing, energy and utilities, and others. According to the report, telecom and IT represented the largest segment.
The dominance of the telecom and IT segment in the global workforce management market can be attributed to the rapid evolution of technology within this sector, necessitating efficient management of a skilled workforce to meet dynamic demands. Moreover, the geographically dispersed nature of the industry's workforce, often comprising remote and diverse teams, requires robust tools for remote workforce tracking and collaboration. Additionally, the integration of artificial intelligence and data analytics into telecom and IT workforce management enhances resource allocation, project planning, and overall efficiency. Furthermore, the sector's substantial reliance on compliance with intricate industry regulations and labor laws drives the adoption of comprehensive workforce management solutions to ensure adherence and avoid legal complications. Besides this, as competition intensifies, telecom and IT companies seek to optimize employee engagement and satisfaction, utilizing personalized scheduling and self-service features provided by advanced workforce management systems. In line with this, the continuous innovation within the sector creates a need for adaptive workforce strategies, further propelling the adoption of versatile and data-driven management solutions.
Breakup by Region:
North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
North America exhibits a clear dominance, accounting for the largest workforce management market share
The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.
North America leads in the workforce management market due to its early adoption of cutting-edge technologies like cloud computing and artificial intelligence. This technological preparedness gives businesses in the region an advantage in optimizing HR operations. The diverse range of industries in North America, from tech to healthcare, necessitates versatile workforce management systems that can cater to the specific needs of different sectors. These systems help organizations allocate resources efficiently, streamline operations, and comply with local labor laws. A focus on data-driven decision-making in the region encourages the integration of analytics into workforce management solutions, enhancing strategic planning and operational efficiency. The rise of remote work has further fueled the demand for tools that enable remote team management, including task assignment and performance monitoring. Therefore, North America's technological readiness, diverse industrial landscape, data-driven culture, and the growing trend of remote work contribute to its dominant position in the workforce management market.
Competitive Landscape:
The competitive landscape of the workforce management market is characterized by a dynamic interplay of factors that influence market positioning and growth. Organizations in this space vie to offer innovative solutions that address the evolving needs of diverse industries. Key determinants of competitiveness include technological prowess, with companies investing in cutting-edge platforms, cloud integration, and AI-driven analytics to enhance workforce optimization. Market incumbents and new entrants alike focus on scalability and adaptability, catering to organizations of varying sizes and structures. Strategic partnerships and collaborations also play a pivotal role, enabling companies to expand their offerings and reach new markets.
Moreover, customization and personalization of solutions are gaining prominence as organizations seek tailored approaches to suit their specific workforce management requirements. Compliance with labor regulations, seamless user experience, and responsive customer support further distinguish competitive players. In a rapidly evolving landscape, the ability to anticipate trends, respond to emerging challenges, and deliver value-driven solutions is central to establishing a strong competitive foothold in the global workforce management market.
The report has provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:
ADP
Atoss Software AG
HotSchedules Inc.
Huntington Business Systems
IBM
Kronos Inc.
Oracle Corporation
Reflexis Systems
SAP SE
Ultimate Software Group Inc.
Verint Systems
Workday Inc.
WorkForce Software LLC
Recent Developments:
In April 2020, Ultimate Software merged with Kronos. The aim of the merger include becoming one of the leading providers of cloud workforce management, catering to the needs of organizations across various industrial verticals.
In November 2019, Verint launched a new, modern, and redesigned workforce management solution. Some of the features offered by the platform include flexible scheduling, reduced time and effort, user skills and multilingual capabilities, and service level agreements.
In July 2020, Zebra acquired Reflexis Systems for $575 million. The strategy for Zebra involves leveraging Reflexis to focus on frontline workers, who are already a key demographic for the company. Reflexis will enhance Zebra's existing solutions, including prescriptive Analytics, workforce connect, and SmartCount applications.
Key Questions Answered in This Report
- 1. What was the size of the global workforce management market in 2023?
- 2. What is the expected growth rate of the global workforce management market during 2024-2032?
- 3. What are the key factors driving the global workforce management market?
- 4. What has been the impact of COVID-19 on the global workforce management market?
- 5. What is the breakup of the global workforce management market based on the solution?
- 6. What is the breakup of the global workforce management market based on the deployment type?
- 7. What is the breakup of the global workforce management market based on organization size?
- 8. What is the breakup of the global workforce management market based on the vertical?
- 9. What are the key regions in the global workforce management market?
- 10. Who are the key players/companies in the global workforce management market?
Table of Contents
1 Preface
2 Scope and Methodology
- 2.1 Objectives of the Study
- 2.2 Stakeholders
- 2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
- 2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
- 2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
- 4.1 Overview
- 4.2 Key Industry Trends
5 Global Workforce Management Market
- 5.1 Market Overview
- 5.2 Market Performance
- 5.3 Impact of COVID-19
- 5.4 Market Forecast
6 Market Breakup by Solution
- 6.1 Absence Management
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
- 6.2 Performance Management
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
- 6.3 Workforce Scheduling
- 6.3.1 Market Trends
- 6.3.2 Market Forecast
- 6.4 Time and Attendance Management
- 6.4.1 Market Trends
- 6.4.2 Market Forecast
- 6.5 Workforce Analytics
- 6.5.1 Market Trends
- 6.5.2 Market Forecast
- 6.6 Others
- 6.6.1 Market Trends
- 6.6.2 Market Forecast
7 Market Breakup by Service
- 7.1 Implementation Services
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
- 7.2 Support and Maintenance Services
- 7.2.1 Market Trends
- 7.2.2 Market Forecast
- 7.3 Training and Education Services
- 7.3.1 Market Trends
- 7.3.2 Market Forecast
8 Market Breakup by Deployment Type
- 8.1 Cloud-based
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
- 8.2 On-premises
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
9 Market Breakup by Organization Size
- 9.1 Small and Medium-sized Enterprises (SMEs)
- 9.1.1 Market Trends
- 9.1.2 Market Forecast
- 9.2 Large Enterprises
- 9.2.1 Market Trends
- 9.2.2 Market Forecast
10 Market Breakup by Vertical
- 10.1 Government and Defense
- 10.1.1 Market Trends
- 10.1.2 Market Forecast
- 10.2 Banking, Financial Services, and Insurance (BFSI)
- 10.2.1 Market Trends
- 10.2.2 Market Forecast
- 10.3 Healthcare
- 10.3.1 Market Trends
- 10.3.2 Market Forecast
- 10.4 Transportation and Logistics
- 10.4.1 Market Trends
- 10.4.2 Market Forecast
- 10.5 Telecom and IT
- 10.5.1 Market Trends
- 10.5.2 Market Forecast
- 10.6 Consumer Goods and Retail
- 10.6.1 Market Trends
- 10.6.2 Market Forecast
- 10.7 Manufacturing
- 10.7.1 Market Trends
- 10.7.2 Market Forecast
- 10.8 Energy and Utilities
- 10.8.1 Market Trends
- 10.8.2 Market Forecast
- 10.9 Others
- 10.9.1 Market Trends
- 10.9.2 Market Forecast
11 Market Breakup by Region
- 11.1 North America
- 11.1.1 United States
- 11.1.1.1 Market Trends
- 11.1.1.2 Market Forecast
- 11.1.2 Canada
- 11.1.2.1 Market Trends
- 11.1.2.2 Market Forecast
- 11.1.1 United States
- 11.2 Asia Pacific
- 11.2.1 China
- 11.2.1.1 Market Trends
- 11.2.1.2 Market Forecast
- 11.2.2 Japan
- 11.2.2.1 Market Trends
- 11.2.2.2 Market Forecast
- 11.2.3 India
- 11.2.3.1 Market Trends
- 11.2.3.2 Market Forecast
- 11.2.4 South Korea
- 11.2.4.1 Market Trends
- 11.2.4.2 Market Forecast
- 11.2.5 Australia
- 11.2.5.1 Market Trends
- 11.2.5.2 Market Forecast
- 11.2.6 Indonesia
- 11.2.6.1 Market Trends
- 11.2.6.2 Market Forecast
- 11.2.7 Others
- 11.2.7.1 Market Trends
- 11.2.7.2 Market Forecast
- 11.2.1 China
- 11.3 Europe
- 11.3.1 Germany
- 11.3.1.1 Market Trends
- 11.3.1.2 Market Forecast
- 11.3.2 France
- 11.3.2.1 Market Trends
- 11.3.2.2 Market Forecast
- 11.3.3 United Kingdom
- 11.3.3.1 Market Trends
- 11.3.3.2 Market Forecast
- 11.3.4 Italy
- 11.3.4.1 Market Trends
- 11.3.4.2 Market Forecast
- 11.3.5 Spain
- 11.3.5.1 Market Trends
- 11.3.5.2 Market Forecast
- 11.3.6 Russia
- 11.3.6.1 Market Trends
- 11.3.6.2 Market Forecast
- 11.3.7 Others
- 11.3.7.1 Market Trends
- 11.3.7.2 Market Forecast
- 11.3.1 Germany
- 11.4 Latin America
- 11.4.1 Brazil
- 11.4.1.1 Market Trends
- 11.4.1.2 Market Forecast
- 11.4.2 Mexico
- 11.4.2.1 Market Trends
- 11.4.2.2 Market Forecast
- 11.4.3 Others
- 11.4.3.1 Market Trends
- 11.4.3.2 Market Forecast
- 11.4.1 Brazil
- 11.5 Middle East and Africa
- 11.5.1 Market Trends
- 11.5.2 Market Breakup by Country
- 11.5.3 Market Forecast
12 SWOT Analysis
- 12.1 Overview
- 12.2 Strengths
- 12.3 Weaknesses
- 12.4 Opportunities
- 12.5 Threats
13 Value Chain Analysis
14 Porters Five Forces Analysis
- 14.1 Overview
- 14.2 Bargaining Power of Buyers
- 14.3 Bargaining Power of Suppliers
- 14.4 Degree of Competition
- 14.5 Threat of New Entrants
- 14.6 Threat of Substitutes
15 Price Indicators
16 Competitive Landscape
- 16.1 Market Structure
- 16.2 Key Players
- 16.3 Profiles of Key Players
- 16.3.1 ADP
- 16.3.1.1 Company Overview
- 16.3.1.2 Product Portfolio
- 16.3.1.3 Financials
- 16.3.1.4 SWOT Analysis
- 16.3.2 Atoss Software AG
- 16.3.2.1 Company Overview
- 16.3.2.2 Product Portfolio
- 16.3.2.3 Financials
- 16.3.3 HotSchedules Inc.
- 16.3.3.1 Company Overview
- 16.3.3.2 Product Portfolio
- 16.3.4 Huntington Business Systems
- 16.3.4.1 Company Overview
- 16.3.4.2 Product Portfolio
- 16.3.5 IBM
- 16.3.5.1 Company Overview
- 16.3.5.2 Product Portfolio
- 16.3.5.3 Financials
- 16.3.5.4 SWOT Analysis
- 16.3.6 Kronos Inc.
- 16.3.6.1 Company Overview
- 16.3.6.2 Product Portfolio
- 16.3.7 Oracle Corporation
- 16.3.7.1 Company Overview
- 16.3.7.2 Product Portfolio
- 16.3.7.3 Financials
- 16.3.7.4 SWOT Analysis
- 16.3.8 Reflexis Systems
- 16.3.8.1 Company Overview
- 16.3.8.2 Product Portfolio
- 16.3.9 SAP SE
- 16.3.9.1 Company Overview
- 16.3.9.2 Product Portfolio
- 16.3.9.3 Financials
- 16.3.9.4 SWOT Analysis
- 16.3.10 Ultimate Software Group Inc.
- 16.3.10.1 Company Overview
- 16.3.10.2 Product Portfolio
- 16.3.10.3 SWOT Analysis
- 16.3.11 Verint Systems
- 16.3.11.1 Company Overview
- 16.3.11.2 Product Portfolio
- 16.3.11.3 Financials
- 16.3.11.4 SWOT Analysis
- 16.3.12 Workday Inc.
- 16.3.12.1 Company Overview
- 16.3.12.2 Product Portfolio
- 16.3.12.3 Financials
- 16.3.12.4 SWOT Analysis
- 16.3.13 WorkForce Software LLC
- 16.3.13.1 Company Overview
- 16.3.13.2 Product Portfolio
- 16.3.1 ADP
