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ユニファイドコミュニケーション(UC)市場:世界の産業動向、シェア、市場規模、成長、機会、2023-2028年予測Unified Communications Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 |
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ユニファイドコミュニケーション(UC)市場:世界の産業動向、シェア、市場規模、成長、機会、2023-2028年予測 |
出版日: 2023年10月15日
発行: IMARC
ページ情報: 英文 139 Pages
納期: 2~3営業日
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世界のユニファイドコミュニケーション(UC)市場規模は、2022年に1,070億米ドルに達しました。今後、IMARC Groupは、市場は2023年から2028年の間に17%の成長率(CAGR)を示し、2028年までに2,760億米ドルに達すると予測しています。顧客とのコミュニケーションチャネルに対する需要の高まり、コラボレーションの増加、リモートワークの台頭などが、市場を牽引する主な要因となっています。
ユニファイドコミュニケーション(UC)とは、さまざまなコミュニケーション・チャネル、ツール、技術を単一のプラットフォームに統合することを指す概念です。これらのプラットフォームは、場所やデバイスに関係なく、シームレスで一貫性のある包括的なコミュニケーション体験をユーザーに提供します。これらのプラットフォームは、従業員、顧客、パートナー間のコミュニケーションとコラボレーションを改善し、生産性、効率性、革新性の向上につなげることを目的としています。さらに、一般的なUCソリューションの必須コンポーネントには、音声、ビデオ、メッセージング、プレゼンス、コラボレーション・ツールが含まれます。音声通信は通常、ボイスオーバーIP(VoIP)技術によって提供され、従来の電話回線の代わりにインターネットを介して音声通話を伝送することができます。一方、ビデオ・コミュニケーションでは、画面共有、ホワイトボード、ドキュメント共有などの機能を利用して、バーチャル・ミーティング、カンファレンス、ウェビナーを開催することができます。さらに、複数のコミュニケーション・ツールやサービスの必要性を減らすことで、コスト削減も実現します。統一されたプラットフォームにより、企業はコミュニケーション・インフラを合理化し、メンテナンスやサポートのコストを削減し、請求プロセスを簡素化することができます。さらに、顧客関係管理(CRM)システムなどの他のビジネス・アプリケーションと統合することで、顧客とのやり取りを包括的かつ統一的に把握することができます。
ビデオ会議に対する需要の高まりが、世界市場を大きく牽引しています。出張コストが上昇し、リモートワークが一般的になるにつれ、ビデオ会議はチームとクライアントを接続するコスト効率の高い方法を提供しています。UCソリューションはビデオ会議ツールとのシームレスな統合を提供するため、チームはどこからでも簡単にコラボレーションや接続を行うことができ、これが市場に貢献しています。また、複数の拠点にまたがるチームなど、組織の分散化が進んでいるため、コラボレーションが増加していることも市場を大きく支えています。UCソリューションはモバイル・ファーストのアプローチを提供するため、ユーザーはあらゆるデバイスからすべてのコミュニケーション・チャネルにアクセスできるようになり、これが成長を促進する要因と考えられています。これに加えて、拡張性、柔軟性、費用対効果など数多くの利点があるクラウドサービスの普及も、市場にプラスの影響を与えています。これとは別に、電子メール、電話、チャット、ソーシャルメディアなど、顧客とのコミュニケーションチャネルに対する需要の高まりも、よりパーソナライズされた応答性の高い顧客体験を提供するために、需要を後押ししています。さらに、UCソリューションと人工知能、機械学習、モノのインターネット(IoT)などの他の技術との統合が進んでいることも、市場の見通しを明るいものにしています。
The global unified communications market size reached US$ 107 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 276 Billion by 2028, exhibiting a growth rate (CAGR) of 17% during 2023-2028. The growing demand for customer communication channels, the increasing number of collaborations, and the emergence of remote working represent some of the key factors driving the market.
Unified communications (UC) refer to a concept that refers to the integration of various communication channels, tools, and technologies into a single platform. These platforms provide users with a seamless, consistent, and comprehensive communication experience, regardless of their location or device. They aim to improve communication and collaboration among employees, customers, and partners, leading to increased productivity, efficiency, and innovation. Additionally, the essential components of a typical UC solution include voice, video, messaging, presence, and collaboration tools. Voice communication is usually provided through voice over IP (VoIP) technology, which enables voice calls to be transmitted over the internet instead of traditional telephone lines. Video communication, on the other hand, allows users to hold virtual meetings, conferences, and webinars, with features, such as screen sharing, whiteboarding, and document sharing. Moreover, they also provide cost savings by reducing the need for multiple communication tools and services. With a unified platform, businesses can streamline their communication infrastructure, reduce maintenance and support costs, and simplify their billing processes. In addition, they can integrate with other business applications, such as customer relationship management (CRM) systems, to provide a comprehensive and unified view of customer interactions.
The escalating demand for video conferencing majorly drives the global market. As travel costs rise and remote work becomes more common, video conferencing offers a cost-effective way to connect teams and clients. UC solutions provide seamless integration with video conferencing tools, making it easier for teams to collaborate and connect from anywhere, which is contributing to the market. Along with this, the increasing number of collaborations is significantly supporting the market as organizations are becoming more distributed, with teams working across multiple locations. Since UC solutions provide a mobile-first approach, enabling users to access all communication channels from any device is considered as a growth-inducing factor. In addition to this, the widespread adoption of cloud services due to their numerous benefits, including scalability, flexibility, and cost-effectiveness, is positively influencing the market. Apart from this, the growing demand for customer communication channels, such as email, phone, chat, and social media to deliver a more personalized and responsive customer experience is also providing a thrust to the demand. Moreover, the rising integration of UC solutions with other technologies, such as artificial intelligence, machine learning, and the Internet of Things (IoT) is creating a positive market outlook.
IMARC Group provides an analysis of the key trends in each sub-segment of the global unified communications market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, product, organization size and end user.
Solution
Instant and Unified Messaging
Audio and Video Conferencing
IP Telephony
Others
Services
Professional Services
Managed Services
The report has provided a detailed breakup and analysis of the unified communications market based on the component. This includes solution (instant and unified messaging, audio and video conferencing, IP telephony, and others), and services (professional services and managed services). According to the report, solution (instant and unified messaging) represented the largest segment.
On-premises
Hosted
A detailed breakup and analysis of the unified communications market based on the product has also been provided in the report. This includes on-premises and hosted. According to the report, on-premises accounted for the largest market.
Small and Medium-sized Enterprises
Large Enterprises
The report has provided a detailed breakup and analysis of the unified communications market based on the organization size. This includes small and medium-sized enterprises, and large enterprises. According to the report, the large enterprises accounted for the largest market.
Enterprises
Education
Government
Healthcare
Others
A detailed breakup and analysis of the unified communications market based on the end user has also been provided in the report. This includes enterprises, education, government, healthcare, and others.
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for unified communications. Some of the factors driving North America unified communications market included the rising remote workforce, continual technological advancements, and increasing business automation.
The report has also provided a comprehensive analysis of the competitive landscape in the global unified communications market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered include 8x8 Inc., Avaya Holdings Corp., Cisco Systems Inc., GoTo (Citrix Systems Inc.), Huawei Technologies Co. Ltd., Microsoft Corporation, Mitel Networks Corporation, NEC Corporation (AT&T Inc.), Ringcentral Inc., Verizon Communications Inc. and Vonage Holdings Corp. (Telefonaktiebolaget LM Ericsson). Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.