デジタル世界におけるESM (エンタープライズサービス管理) とISM (ITサービス管理) の次なる課題

COVID-19の流行による急激な変化により、多くの組織がここ数年で急速にデジタルトランスフォーメーションを遂げました。

当レポートでは、ISM (ITサービス管理) を含むESM (エンタープライズサービス管理) の近年の動向を調査し、現状、予想される今後の展開、技術バイヤーへの提言などをまとめています。

エグゼクティブスナップショット

市場における新たな展開とダイナミクス

• 産業のダイナミクス
  • 近年の動向：突然のデジタルトランスフォーメーションが普及を促進
    • 現在：トランスフォーメーション後の世界でのデジタル事業の運営
      • 適切なパターンと適切なソリューション
    • 次なる課題
      • AI・予測分析・データの重要性
      • 価値の重視と新しい働き方
• 提携・協力

技術サプライヤーへの提言

参考資料

This IDC Market Perspective discusses the recent history, current state, and expected future developments in enterprise service management, including IT service management. Many organizations rapidly digitally transformed over the past few years due to sudden changes from the COVID-19 pandemic. Now that these transformations are in effect, what affects organizations' choices as they implement enterprise service management and IT service management projects? This document addresses what motivates tech leaders now as well as upcoming innovations in work styles and automation that will shake up the industry again in the next few years."We are at a transition point for business and technology," said Snow Tempest, research manager for IT Service Management. "Organizations have moved into a new world of digital business and are now addressing major changes in the workforce and how to support their work with updated practices and strategic use of automation."

Executive Snapshot

New Market Developments and Dynamics

• Introduction
• Industry Dynamics
  • Recent History: Sudden Digital Transformations Drive Adoption
    • Now: Operating Digital Business in a Transformed World
      • The Right Solution for the Right Pattern
    • What's Next? Deliberate Disruption
      • Artificial Intelligence, Predictive Analytics, and the Importance of Data
      • Value Focus and New Ways of Working
• Partnerships and Alliances

Advice for the Technology Supplier

Learn More

• Related Research
• Synopsis