ITサービスマネジメント市場規模：技術別、コンポーネント別、企業規模別、展開モデル別＆予測2023年～2032年

ITサービスマネジメント市場規模は、AIと自動化技術の高度な統合により、2023年から2032年にかけてCAGR 10%以上で拡大します。

AIと自動化の流入により、ITサービスマネジメント（ITSM）プラットフォームは、ルーチンタスクの自動化、インシデント解決時間の改善、リソース利用の最適化のためにますます強化されています。これらのテクノロジーは、問題の事前解決とダウンタイムの最小化を確実にするための予測分析を可能にします。膨大なデータセットを分析し、意思決定を改善するために自己学習する能力も、ITSMをよりインテリジェントで応答性の高いシステムへと変化させています。組織における効率化とデジタル変革の優先順位が高まっていることも、市場成長にとって有利に働くと思われます。

ITサービスマネジメント産業は、技術、企業規模、展開モデル、コンポーネント、業種、地域に区分されます。

技術面では、データベース管理システム分野の市場シェアが2023年から2032年にかけて大きく牽引すると予測されます。これは、堅牢なITインフラに対する組織の依存度が高まっていることと、効果的なデータベース管理のニーズが急増していることに起因しています。多様な業界におけるデータ量の拡大に伴い、複数の企業がクラウドコンピューティングとストレージソリューションにシフトしており、ITSMフレームワーク内の高度なデータベース管理システムの開発にさらに拍車をかけています。例えば、ClickHouse, Inc.は、2022年12月にClickHouse Cloudを発表しました。ClickHouse Cloudは、現代のデジタル企業の分析と洞察を加速する、光速のクラウドベースのデータベースです。

業種別に見ると、IT・通信分野のITMS業界は、世界中の急速なデジタルトランスフォーメーションに牽引され、2023年から2032年にかけて力強い成長が見込まれています。IT・通信企業は、サービス・デリバリーを最適化し、複雑なITプロセスを管理する高度なソリューションに投資することで、業務の俊敏性と顧客満足度の向上に注力しています。また、規制順守の必要性が高まっていることも、同分野の成長に寄与しています。

地域別では、アジア太平洋地域のITサービスマネジメント市場が2022年にかなりの売上シェアを占め、2032年まで堅調な成長率を示す見通しです。これは、デジタル戦略を提供し、プロセスを自動化し、デジタル環境における業務効率を高めるために、ITサービスと連携するITSMソリューションの導入が急増しているためです。インド、中国、日本などの国々では急速な技術進化が進んでおり、効率的なITサービスの提供と管理の必要性がさらに高まっています。ダイナミックなビジネス情勢とITインフラへの投資の増加も、業界情勢の見通しを強めると予想されます。

目次

第1章 調査手法と調査範囲

第2章 エグゼクティブサマリー

第3章 ITサービスマネジメント市場の産業洞察

• COVID-19への影響
• エコシステム分析
• ベンダーマトリックス
• 利益率分析
• 展開イノベーションの展望
• 特許分析
• 主要ニュースと取り組み
• 規制状況
• 影響要因
  • 促進要因
    • ITシステムとインフラの複雑化
    • デジタルトランスフォーメーションへの需要の高まり
    • 世界の技術進歩の高まり
    • クラウド・コンピューティングの採用増加
  • 業界の潜在的リスク＆課題
    • 導入・保守コストの高さ
• 成長可能性分析
• ポーター分析
• PESTEL分析

第4章 競合情勢

• イントロダクション
• 各社の市場シェア
• 主要市場プレーヤーの競合分析
  • ServiceNow.
  • BMC Software, Inc.
  • Ivanti.
  • Atlassian
  • Freshworks Inc.
  • Open Text
  • ManageEngine
• 競合のポジショニング・マトリックス
• 戦略展望マトリックス

第5章 ITサービスマネジメント市場推計・予測：コンポーネント別

• 主要動向：コンポーネント別
• ソフトウェア
• サービス

第6章 ITサービスマネジメント市場推定・予測：展開別

• 主要動向：展開別
• クラウド
• オンプレミス

第7章 ITサービスマネジメント市場推計・予測：企業規模別

• 主要動向：企業規模別
• 大企業
• 中小企業

第8章 ITサービスマネジメント市場の推定・予測：技術別

• 主要動向：技術別
• 構成管理
• パフォーマンス管理
• ネットワーク管理
• データベース管理システム
• その他

第9章 ITサービスマネジメント市場推計・予測：業界別

• 主要動向：業界別
• BFSI
• IT・通信
• ヘルスケア
• エネルギー・ユーティリティ
• 小売・eコマース
• 政府・公共部門
• その他

第10章 ITサービスマネジメント市場推計・予測：地域別

• 主要動向：地域別
• 北米
  • 米国
  • カナダ
• 欧州
  • 英国
  • ドイツ
  • フランス
  • イタリア
  • スペイン
  • 北欧
• アジア太平洋
  • 中国
  • インド
  • 日本
  • 韓国
  • オーストラリア
  • シンガポール
  • マレーシア
• ラテンアメリカ
  • ブラジル
  • メキシコ
  • アルゼンチン
• 中東・アフリカ
  • 南アフリカ
  • サウジアラビア
  • アラブ首長国連邦

第11章 企業プロファイル

• Atera
• Atlassian
• BMC Software, Inc.
• Broadcom
• Cisco
• Cloud Software Group, Inc.
• Datto
• EasyVista
• Freshworks Inc.
• Hewlett Packard Enterprise Development LP
• IBM Corporation
• IFS
• Ivanti.
• LogMeIn, Inc.
• ManageEngine
• Microsoft Corporation
• Open Text
• Rocket Software
• ServiceNow.
• SysAid

Data Tables

• TABLE 1 Global information technology service management market share analysis
• TABLE 2 Sources, by region
• TABLE 3 Information technology service management market, 2018 - 2022, (USD Million)
• TABLE 4 Information technology service management market, 2023 - 2032, (USD Million)
• TABLE 5 Information technology service management TAM, 2023 - 2032
• TABLE 6 Information technology service management market, by component, 2018 - 2022, (USD Million)
• TABLE 7 Information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 8 Information technology service management market, by enterprise size, 2018 - 2022, (USD Million)
• TABLE 9 Information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 10 Information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 11 Information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 12 Information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 13 Information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 14 Information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 15 Information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 16 COVID-19 impact on North America information technology service management market
• TABLE 17 COVID-19 impact on Europe information technology service management market
• TABLE 18 COVID-19 impact on Asia Pacific information technology service management market
• TABLE 19 COVID-19 impact on Latin America information technology service management market
• TABLE 20 COVID-19 impact on MEA information technology service management market
• TABLE 21 Vendor matrix
• TABLE 22 Patent analysis
• TABLE 23 Industry impact forces
• TABLE 24 Company market share, 2022
• TABLE 25 Competitive analysis of major market players, 2022
• TABLE 26 Software market, 2018 - 2022 (USD Million)
• TABLE 27 Software market, 2023 - 2032 (USD Million)
• TABLE 28 Services market, 2018 - 2022 (USD Million)
• TABLE 29 Services market, 2023 - 2032 (USD Million)
• TABLE 30 Cloud market, 2018 - 2022 (USD Million)
• TABLE 31 Cloud market, 2023 - 2032 (USD Million)
• TABLE 32 On-premises market, 2018 - 2022 (USD Million)
• TABLE 33 On-premises market, 2023 - 2032 (USD Million)
• TABLE 34 Large enterprises market, 2018 - 2022 (USD Million)
• TABLE 35 Large enterprises market, 2023 - 2032 (USD Million)
• TABLE 36 SMEs market, 2018 - 2022 (USD Million)
• TABLE 37 SMEs market, 2023 - 2032 (USD Million)
• TABLE 38 Configuration management market, 2018 - 2022 (USD Million)
• TABLE 39 Configuration management market, 2023 - 2032 (USD Million)
• TABLE 40 Performance management market, 2018 - 2022 (USD Million)
• TABLE 41 Performance management market, 2023 - 2032 (USD Million)
• TABLE 42 Network management market, 2018 - 2022 (USD Million)
• TABLE 43 Network management market, 2023 - 2032 (USD Million)
• TABLE 44 Database management system market, 2018 - 2022 (USD Million)
• TABLE 45 Database management system market, 2023 - 2032 (USD Million)
• TABLE 46 Others market, 2018 - 2022 (USD Million)
• TABLE 47 Others market, 2023 - 2032 (USD Million)
• TABLE 48 BFSI market, 2018 - 2022 (USD Million)
• TABLE 49 BFSI market, 2023 - 2032 (USD Million)
• TABLE 50 IT & telecom market, 2018 - 2022 (USD Million)
• TABLE 51 IT & telecom market, 2023 - 2032 (USD Million)
• TABLE 52 Healthcare market, 2018 - 2022 (USD Million)
• TABLE 53 Healthcare market, 2023 - 2032 (USD Million)
• TABLE 54 Retail & e-commerce market, 2018 - 2022 (USD Million)
• TABLE 55 Retail & e-commerce market, 2023 - 2032 (USD Million)
• TABLE 56 Energy & utilities market, 2018 - 2022 (USD Million)
• TABLE 57 Energy & utilities market, 2023 - 2032 (USD Million)
• TABLE 58 Government & public sector market, 2018 - 2022 (USD Million)
• TABLE 59 Government & public sector market, 2023 - 2032 (USD Million)
• TABLE 60 Others market, 2018 - 2022 (USD Million)
• TABLE 61 Others market, 2023 - 2032 (USD Million)
• TABLE 62 North America information technology service management market, 2018 - 2022 (USD Million)
• TABLE 63 North America information technology service management market, 2023 - 2032 (USD Million)
• TABLE 64 North America information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 65 North America information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 66 North America information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 67 North America information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 68 North America information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 69 North America information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 70 North America information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 71 North America information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 72 North America information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 73 North America information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 74 U.S. information technology service management market, 2018 - 2022 (USD Million)
• TABLE 75 U.S. information technology service management market, 2023 - 2032 (USD Million)
• TABLE 76 U.S. information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 77 U.S. information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 78 U.S. information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 79 U.S. information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 80 U.S. information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 81 U.S. information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 82 U.S. information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 83 U.S. information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 84 U.S. information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 85 U.S. information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 86 Canada information technology service management market, 2018 - 2022 (USD Million)
• TABLE 87 Canada information technology service management market, 2023 - 2032 (USD Million)
• TABLE 88 Canada information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 89 Canada information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 90 Canada information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 91 Canada information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 92 Canada information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 93 Canada information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 94 Canada information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 95 Canada information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 96 Canada information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 97 Canada information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 98 Europe information technology service management market, 2018 - 2022 (USD Million)
• TABLE 99 Europe information technology service management market, 2023 - 2032 (USD Million)
• TABLE 100 Europe information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 101 Europe information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 102 Europe information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 103 Europe information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 104 Europe information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 105 Europe information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 106 Europe information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 107 Europe information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 108 Europe information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 109 Europe information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 110 UK information technology service management market, 2018 - 2022 (USD Million)
• TABLE 111 UK information technology service management market, 2023 - 2032 (USD Million)
• TABLE 112 UK information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 113 UK information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 114 UK information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 115 UK information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 116 UK information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 117 UK information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 118 UK information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 119 UK information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 120 UK information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 121 UK information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 122 UK information technology service management market, by end-use industry, 2023 - 2032, (USD Million)
• TABLE 123 Germany information technology service management market, 2018 - 2022 (USD Million)
• TABLE 124 Germany information technology service management market, 2023 - 2032 (USD Million)
• TABLE 125 Germany information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 126 Germany information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 127 Germany information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 128 Germany information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 129 Germany information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 130 Germany information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 131 Germany information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 132 Germany information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 133 Germany information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 134 Germany information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 135 France information technology service management market, 2018 - 2022 (USD Million)
• TABLE 136 France information technology service management market, 2023 - 2032 (USD Million)
• TABLE 137 France information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 138 France information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 139 France information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 140 France information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 141 France information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 142 France information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 143 France information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 144 France information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 145 France information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 146 France information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 147 Italy information technology service management market, 2018 - 2022 (USD Million)
• TABLE 148 Italy information technology service management market, 2023 - 2032 (USD Million)
• TABLE 149 Italy information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 150 Italy information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 151 Italy information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 152 Italy information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 153 Italy information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 154 Italy information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 155 Italy information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 156 Italy information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 157 Italy information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 158 Italy information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 159 Spain information technology service management market, 2018 - 2022 (USD Million)
• TABLE 160 Spain information technology service management market, 2023 - 2032 (USD Million)
• TABLE 161 Spain information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 162 Spain information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 163 Spain information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 164 Spain information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 165 Spain information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 166 Spain information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 167 Spain information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 168 Spain information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 169 Spain information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 170 Spain information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 171 Nordics information technology service management market, 2018 - 2022 (USD Million)
• TABLE 172 Nordics information technology service management market, 2023 - 2032 (USD Million)
• TABLE 173 Nordics information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 174 Nordics information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 175 Nordics information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 176 Nordics information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 177 Nordics information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 178 Nordics information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 179 Nordics information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 180 Nordics information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 181 Nordics information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 182 Nordics information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 183 Asia Pacific information technology service management market, 2023 - 2032 (USD Million)
• TABLE 184 Asia Pacific information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 185 Asia Pacific information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 186 Asia Pacific information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 187 Asia Pacific information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 188 Asia Pacific information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 189 Asia Pacific information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 190 Asia Pacific information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 191 Asia Pacific information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 192 Asia Pacific information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 193 Asia Pacific information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 194 China information technology service management market, 2018 - 2022 (USD Million)
• TABLE 195 China information technology service management market, 2023 - 2032 (USD Million)
• TABLE 196 China information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 197 China information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 198 China information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 199 China information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 200 China information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 201 China information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 202 China information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 203 China information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 204 China information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 205 China information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 206 Japan information technology service management market, 2018 - 2022 (USD Million)
• TABLE 207 Japan information technology service management market, 2023 - 2032 (USD Million)
• TABLE 208 Japan information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 209 Japan information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 210 Japan information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 211 Japan information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 212 Japan information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 213 Japan information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 214 Japan information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 215 Japan information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 216 Japan information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 217 Japan information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 218 India information technology service management market, 2018 - 2022 (USD Million)
• TABLE 219 India information technology service management market, 2023 - 2032 (USD Million)
• TABLE 220 India information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 221 India information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 222 India information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 223 India information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 224 India information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 225 India information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 226 India information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 227 India information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 228 India information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 229 India information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 230 South Korea information technology service management market, 2018 - 2022 (USD Million)
• TABLE 231 South Korea information technology service management market, 2023 - 2032 (USD Million)
• TABLE 232 South Korea information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 233 South Korea information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 234 South Korea information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 235 South Korea information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 236 South Korea information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 237 South Korea information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 238 South Korea information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 239 South Korea information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 240 South Korea information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 241 South Korea information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 242 Australia information technology service management market, 2018 - 2022 (USD Million)
• TABLE 243 Australia information technology service management market, 2023 - 2032 (USD Million)
• TABLE 244 Australia information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 245 Australia information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 246 Australia information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 247 Australia information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 248 Australia information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 249 Australia information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 250 Australia information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 251 Australia information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 252 Australia information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 253 Australia information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 254 Singapore information technology service management market, 2018 - 2022 (USD Million)
• TABLE 255 Singapore information technology service management market, 2023 - 2032 (USD Million)
• TABLE 256 Singapore information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 257 Singapore information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 258 Singapore information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 259 Singapore information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 260 Singapore information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 261 Singapore information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 262 Singapore information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 263 Singapore information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 264 Singapore information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 265 Singapore information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 266 Malaysia information technology service management market, 2018 - 2022 (USD Million)
• TABLE 267 Malaysia information technology service management market, 2023 - 2032 (USD Million)
• TABLE 268 Malaysia information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 269 Malaysia information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 270 Malaysia information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 271 Malaysia information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 272 Malaysia information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 273 Malaysia information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 274 Malaysia information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 275 Malaysia information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 276 Malaysia information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 277 Malaysia information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 278 Latin America information technology service management market, 2018 - 2022 (USD Million)
• TABLE 279 Latin America information technology service management market, 2023 - 2032 (USD Million)
• TABLE 280 Latin America information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 281 Latin America information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 282 Latin America information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 283 Latin America information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 284 Latin America information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 285 Latin America information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 286 Latin America information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 287 Latin America information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 288 Latin America information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 289 Latin America information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 290 Brazil information technology service management market, 2018 - 2022 (USD Million)
• TABLE 291 Brazil information technology service management market, 2023 - 2032 (USD Million)
• TABLE 292 Brazil information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 293 Brazil information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 294 Brazil information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 295 Brazil information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 296 Brazil information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 297 Brazil information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 298 Brazil information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 299 Brazil information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 300 Brazil information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 301 Brazil information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 302 Mexico information technology service management market, 2018 - 2022 (USD Million)
• TABLE 303 Mexico information technology service management market, 2023 - 2032 (USD Million)
• TABLE 304 Mexico information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 305 Mexico information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 306 Mexico information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 307 Mexico information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 308 Mexico information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 309 Mexico information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 310 Mexico information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 311 Mexico information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 312 Mexico information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 313 Mexico information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 314 Argentina information technology service management market, 2018 - 2022 (USD Million)
• TABLE 315 Argentina information technology service management market, 2023 - 2032 (USD Million)
• TABLE 316 Argentina information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 317 Argentina information technology service management market, by component, 2023 - 2032, (USD Million)
• TABLE 318 Argentina information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 319 Argentina information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 320 Argentina information technology service management market, by deployment, 2018 - 2022, (USD Million)
• TABLE 321 Argentina information technology service management market, by deployment, 2023 - 2032, (USD Million)
• TABLE 322 Argentina information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 323 Argentina information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 324 Argentina information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 325 Argentina information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 326 MEA information technology service management market, 2018 - 2022 (USD Million)
• TABLE 327 MEA information technology service management market, 2023 - 2032 (USD Million)
• TABLE 328 MEA information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 329 MEA information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 330 MEA information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 331 MEA information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 332 MEA information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 333 MEA information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 334 MEA information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 335 MEA information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 336 MEA information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 337 MEA information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 338 South Africa information technology service management market, 2018 - 2022 (USD Million)
• TABLE 339 South Africa information technology service management market, 2023 - 2032 (USD Million)
• TABLE 340 South Africa information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 341 South Africa information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 342 South Africa information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 343 South Africa information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 344 South Africa information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 345 South Africa information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 346 South Africa information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 347 South Africa information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 348 South Africa information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 349 South Africa information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 350 Saudi Arabia information technology service management market, 2018 - 2022 (USD Million)
• TABLE 351 Saudi Arabia information technology service management market, 2023 - 2032 (USD Million)
• TABLE 352 Saudi Arabia information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 353 Saudi Arabia information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 354 Saudi Arabia information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 355 Saudi Arabia information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 356 Saudi Arabia information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 357 Saudi Arabia information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 358 Saudi Arabia information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 359 Saudi Arabia information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 360 Saudi Arabia information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 361 Saudi Arabia information technology service management market, by technology, 2023 - 2032, (USD Million)
• TABLE 362 UAE information technology service management market, 2018 - 2022 (USD Million)
• TABLE 363 UAE information technology service management market, 2023 - 2032 (USD Million)
• TABLE 364 UAE information technology service management market, by component, 2018 - 2022 (USD Million)
• TABLE 365 UAE information technology service management market, by component, 2023 - 2032 (USD Million)
• TABLE 366 UAE information technology service management market, by enterprise size, 2018 - 2022 (USD Million)
• TABLE 367 UAE information technology service management market, by enterprise size, 2023 - 2032, (USD Million)
• TABLE 368 UAE information technology service management market, by deployment, 2018 - 2022 (USD Million)
• TABLE 369 UAE information technology service management market, by deployment, 2023 - 2032 (USD Million)
• TABLE 370 UAE information technology service management market, by industry vertical, 2018 - 2022, (USD Million)
• TABLE 371 UAE information technology service management market, by industry vertical, 2023 - 2032, (USD Million)
• TABLE 372 UAE information technology service management market, by technology, 2018 - 2022, (USD Million)
• TABLE 373 UAE information technology service management market, by technology, 2023 - 2032, (USD Million)

Charts & Figures

• FIG 1 GMI's report coverage in the global information technology service management market size
• FIG 2 Industry segmentation
• FIG 3 Forecast calculation.
• FIG 4 Profile break-up of primary respondents
• FIG 5 Information technology service management market 360 degree synopsis, 2018 - 2032
• FIG 6 Information technology service management industry ecosystem analysis
• FIG 7 Profit margin analysis
• FIG 8 Growth potential analysis
• FIG 9 Porter's analysis
• FIG 10 PESTEL analysis
• FIG 11 Competitive analysis of major market players, 2022
• FIG 12 Competitive positioning matrix
• FIG 13 Strategic outlook matrix
• FIG 14 Information technology service management market, by component 2022 & 2032
• FIG 15 Information technology service management market, by enterprise size 2022 & 2032
• FIG 16 Information technology service management market, by deployment 2022 & 2032
• FIG 17 Information technology service management market, by industry vertical 2022 & 2032
• FIG 18 Information technology service management market, by technology 2022 & 2032
• FIG 19 SWOT Analysis, Atera
• FIG 20 SWOT Analysis, Atlassian
• FIG 21 SWOT Analysis, BMC Software, Inc.
• FIG 22 SWOT Analysis, Broadcom
• FIG 23 SWOT Analysis, Cisco
• FIG 24 SWOT Analysis, Cloud Software Group, Inc.
• FIG 25 SWOT Analysis, Datto
• FIG 26 SWOT Analysis, EasyVista
• FIG 27 SWOT Analysis, Freshworks Inc.
• FIG 28 SWOT Analysis, Hewlett Packard Enterprise Development LP
• FIG 29 SWOT Analysis, IBM Corporation
• FIG 30 SWOT Analysis, IFS
• FIG 31 SWOT Analysis, Ivanti.
• FIG 32 SWOT Analysis, LogMeIn, Inc.
• FIG 33 SWOT Analysis, ManageEngine
• FIG 34 SWOT Analysis, Microsoft Corporation
• FIG 35 SWOT Analysis, Open Text
• FIG 36 SWOT Analysis, Rocket Software
• FIG 37 SWOT Analysis, ServiceNow.
• FIG 38 SWOT Analysis, SysAid

Information Technology Service Management Market size is set to expand at over 10% CAGR from 2023 to 2032, driven by the higher integration of AI and automation technologies.

With the influx of AI and automation, information technology service management (ITSM) platforms are increasingly enhanced for automating routine tasks, improving incident resolution times, and optimizing resource utilization. These technologies enable predictive analytics for ensuring proactive issue resolution and minimizing downtime. The ability to analyze vast datasets and self-learn for improved decision-making is also transforming ITSM into a more intelligent and responsive system. The rising prioritization of efficiency and digital transformation in organizations will also prove favorable for the market growth.

The information technology service management industry is segmented into technology, enterprise size, deployment model, component, industry vertical, and region.

In terms of technology, the market share from the database management system segment is projected to gain significant traction from 2023-2032. This is attributed to the increasing reliance of organizations on robust IT infrastructure and the surging need for effective database management. With the expanding volumes of data in diverse industries, multiple businesses are shifting towards cloud computing and storage solutions, further spurring the development of advanced database management systems within ITSM frameworks. For instance, in December 2022, ClickHouse, Inc. launched ClickHouse Cloud, a lightning-fast cloud-based database to accelerate analytics and insights for modern digital enterprises.

Based on industry vertical, the ITMS industry from the IT and telecom segment is expected to witness strong growth between 2023 and 2032 driven by the rapid digital transformation across the globe. IT and telecom organizations are focusing on enhancing operational agility and customer satisfaction by investing in advanced solutions to optimize service delivery and manage complex IT processes. The rising need for ensuring regulatory compliance will also contribute to the segment growth.

Regionally, the Asia Pacific information technology service management market held sizable revenue share in 2022 and is poised to exhibit robust growth rate through 2032. This can be ascribed to the surging adoption of ITSM solutions in organizations to align with IT services to offer digital strategies, automate processes, and enhance operational efficiency in the digital landscape. Countries such as India, China, and Japan are experiencing rapid technological evolution, further driving the need for efficient IT service delivery and management. The dynamic business landscape coupled with the increasing investments in IT infrastructure is also expected to augment the industry outlook.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definition
• 1.2 Base estimates & calculations
• 1.3 Forecast calculation
• 1.4 Data Sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 information technology service management market 360 degree synopsis, 2018 - 2032
• 2.2 Business trends
  • 2.2.1 Total Addressable Market (TAM), 2023-2032
• 2.3 Regional trends
• 2.4 Component trends
• 2.5 Deployment trends
• 2.6 Enterprise size trends
• 2.7 Industry vertical trends
• 2.8 Technology trends

Chapter 3 Information Technology Service Management Market Industry Insights

• 3.1 Impact on COVID-19
• 3.2 Russia-Ukraine war impact
• 3.3 Industry ecosystem analysis
• 3.4 Vendor matrix
• 3.5 Profit margin analysis
• 3.6 Deployment innovation landscape
• 3.7 Patent analysis
• 3.8 Key news and initiatives
• 3.9 Regulatory landscape
• 3.10 Impact forces
  • 3.10.1 Growth drivers
    • 3.10.1.1 Increasing complexity of IT systems and infrastructure
    • 3.10.1.2 Growing demand for digital transformation
    • 3.10.1.3 Rising technological advancements globally
    • 3.10.1.4 Increasing adoption of cloud computing
  • 3.10.2 Industry pitfalls & challenges
    • 3.10.2.1 High cost of implementation and maintenance
• 3.11 Growth potential analysis
• 3.12 Porter's analysis
• 3.13 PESTEL analysis

Chapter 4 Competitive Landscape, 2022

• 4.1 Introduction
• 4.2 Company market share, 2022
• 4.3 Competitive analysis of major market players, 2022
  • 4.3.1 ServiceNow.
  • 4.3.2 BMC Software, Inc.
  • 4.3.3 Ivanti.
  • 4.3.4 Atlassian
  • 4.3.5 Freshworks Inc.
  • 4.3.6 Open Text
  • 4.3.7 ManageEngine
• 4.4 Competitive positioning matrix, 2022
• 4.5 Strategic outlook matrix, 2022

Chapter 5 Information Technology Service Management Market Estimates & Forecast, by Component (Revenue)

• 5.1 Key trends, by component
• 5.2 Software
• 5.3 Services

Chapter 6 Information Technology Service Management Market Estimates & Forecast, By Deployment (Revenue)

• 6.1 Key trends, by deployment
• 6.2 Cloud
• 6.3 On-premises

Chapter 7 Information Technology Service Management Market Estimates & Forecast, by Enterprise Size (Revenue)

• 7.1 Key trends, by enterprise size
• 7.2 Large enterprises
• 7.3 SMEs

Chapter 8 Information Technology Service Management Market Estimates & Forecast, By Technology (Revenue)

• 8.1 Key trends, by technology
• 8.2 Configuration Management
• 8.3 Performance Management
• 8.4 Network Management
• 8.5 Database Management System
• 8.6 Others

Chapter 9 Information Technology Service Management Market Estimates & Forecast, By Industry Vertical (Revenue)

• 9.1 Key trends, by industry vertical
• 9.2 BFSI
• 9.3 IT & Telecom
• 9.4 Healthcare
• 9.5 Energy & Utilities
• 9.6 Retail and E-Commerce
• 9.7 Government & Public Sector
• 9.8 Others

Chapter 10 Information Technology Service Management Market Estimates & Forecast, By Region (Revenue)

• 10.1 Key trends, by region
• 10.2 North America
  • 10.2.1 U.S.
  • 10.2.2 Canada
• 10.3 Europe
  • 10.3.1 UK
  • 10.3.2 Germany
  • 10.3.3 France
  • 10.3.4 Italy
  • 10.3.5 Spain
  • 10.3.6 Nordics
• 10.4 Asia Pacific
  • 10.4.1 China
  • 10.4.2 India
  • 10.4.3 Japan
  • 10.4.4 South Korea
  • 10.4.5 Australia
  • 10.4.6 Singapore
  • 10.4.7 Malaysia
• 10.5 Latin America
  • 10.5.1 Brazil
  • 10.5.2 Mexico
  • 10.5.3 Argentina
• 10.6 MEA
  • 10.6.1 South Africa
  • 10.6.2 Saudi Arabia
  • 10.6.3 UAE

Chapter 11 Company Profiles

• 11.1 Atera
• 11.2 Atlassian
• 11.3 BMC Software, Inc.
• 11.4 Broadcom
• 11.5 Cisco
• 11.6 Cloud Software Group, Inc.
• 11.7 Datto
• 11.8 EasyVista
• 11.9 Freshworks Inc.
• 11.10 Hewlett Packard Enterprise Development LP
• 11.11 IBM Corporation
• 11.12 IFS
• 11.13 Ivanti.
• 11.14 LogMeIn, Inc.
• 11.15 ManageEngine
• 11.16 Microsoft Corporation
• 11.17 Open Text
• 11.18 Rocket Software
• 11.19 ServiceNow.
• 11.20 SysAid