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ITサービス管理ツールの世界市場：業界分析、規模、シェア、成長、動向、予測（2024年～2033年）

IT Service Management Tools Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2024-2033

出版日
ページ情報
英文 284 Pages
納期
2～5営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=143.57円
ITサービス管理ツールの世界市場：業界分析、規模、シェア、成長、動向、予測（2024年～2033年）
出版日: 2024年12月02日
発行: Persistence Market Research
ページ情報: 英文 284 Pages
納期: 2～5営業日
GIIご利用のメリット
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  • 概要
  • 目次
概要

世界のITサービス管理（ITSM）ツールの市場規模は、2024年に102億米ドルになるとみられ、2024年～2033年の予測期間に10%のCAGRで拡大し、2033年には247億米ドルに達すると予測されています。

ITサービス管理ツールは、組織がITサービスを顧客に提供する方法を設計、提供、管理、改善するために使用するソフトウェアソリューションです。これらのツールは、インシデント管理、変更管理、問題管理からサービスデスク機能まで、IT運用の効率的な管理を可能にします。ITSMツールは、ITサービスの提供に関わるプロセスの合理化、ユーザー・エクスペリエンスの向上、コンプライアンスの確保、生産性の向上に役立ちます。これらのツール市場は、IT・通信、ヘルスケア、BFSIなど、さまざまな業界にサービスを提供しています。

世界のITSMツール市場は、IT運用の自動化需要の高まり、クラウドコンピューティング技術の採用、サービスデリバリー強化のニーズの高まりなど、いくつかの重要な要因によって推進されています。ハイブリッドITインフラやデジタルトランスフォーメーションへのシフトに伴うIT環境の複雑化は、ITSMソリューション需要の主要な促進要因です。さらに、人工知能（AI）と機械学習（ML）機能のITSMツールへの統合は、ルーチンタスクの自動化、意思決定プロセスの改善、サービス提供の効率化によって市場に革命をもたらしています。また、ITIL（Information Technology Infrastructure Library）のベストプラクティスの採用が増加していることも、組織がITサービス管理のための標準化されたフレームワークを求めていることから、市場の成長を支えています。

ITSMツール市場は、自動化、AI、クラウド技術の進歩によって大きな成長機会がもたらされます。クラウドネイティブソリューションへの移行が進む中、クラウドベースのITSMツールは拡張性、柔軟性、費用対効果を提供するため、需要が高まると予想されます。さらに、さまざまな業界でデジタルトランスフォーメーションの動向が進行していることから、市場参入企業は、進化する企業のニーズに合わせてカスタマイズされたITSMソリューションを提供する機会を得ています。リモートワークの拡大やITセキュリティの重要性の高まりも、ITSMベンダーがこうした新たな課題に対応するソリューションを開発する機会を生み出しています。

当レポートでは、世界のITサービス管理ツール市場について調査し、タイプ別、展開別、業界別、地域別動向、および市場に参入する企業のプロファイルなどを提供しています。

目次

第1章 エグゼクティブサマリー

第2章 市場イントロダクション

第3章 市場の視点

第4章 世界市場分析（2019年～2023年）と予測（2024年～2033年）

第5章 北米のITサービス管理ツール市場の分析と予測

第6章 ラテンアメリカのITサービス管理ツール市場の分析と予測

第7章 欧州のITサービス管理ツール市場の分析と予測

第8章 アジア太平洋のITサービス管理ツール市場の分析と予測

第9章 中東・アフリカのITサービス管理ツール市場の分析と予測

第10章 予測要因：関連性と影響

第11章 予測の前提条件

第12章 競合情勢

  • 市場構造
  • 市場シェア分析
  • 市場分類別競合激化のマッピング
  • 競合ダッシュボード
  • 企業プロファイル（詳細- 概要、財務、戦略、最近の動向）
    • ServiceNow, Inc.
    • Atlassian
    • IBM
    • CA Technologies
    • BMC Software, Inc.
    • Ivanti Software
    • ASG Software
    • Axios Systems
    • SAP
    • Cherwell Software

第13章 ITサービス管理ツール市場分析、地域別

  • 過去（2019年～2023年）および現在（2024年～2033年）の市場規模（10億米ドル）分析、地域別
    • 北米
    • ラテンアメリカ
    • 欧州
    • アジア太平洋
    • 中東・アフリカ
  • 市場の魅力分析、地域別

第14章 世界のITサービス管理ツール市場分析、タイプ別

第15章 世界のITサービス管理ツール市場分析、展開別

第16章 世界のITサービス管理ツール市場分析、業界別

第17章 使用される仮定と頭字語

第18章 調査手法

目次
Product Code: PMRREP19393

Persistence Market Research has recently released a comprehensive report on the worldwide market for IT Service Management (ITSM) tools. This report offers a thorough analysis of crucial market dynamics, including drivers, trends, opportunities, and challenges, providing in-depth insights into the structure of the market. The research publication presents exclusive data and statistics outlining the anticipated growth trajectory of the global ITSM tools market from 2024 to 2033.

Key Insights:

  • IT Service Management Tools Market Size (2024E): US$ 10.2 Bn
  • Projected Market Value (2033F): US$ 24.7 Bn
  • Global Market Growth Rate (CAGR 2024 to 2033): 10%

IT Service Management Tools Market - Report Scope:

IT Service Management tools are software solutions used by organizations to design, deliver, manage, and improve the way IT services are delivered to customers. These tools enable efficient management of IT operations, from incident management, change management, and problem management to service desk functionalities. ITSM tools help in streamlining the processes involved in delivering IT services, improving user experience, ensuring compliance, and enhancing productivity. The market for these tools serves multiple industries, including IT, telecommunications, healthcare, BFSI, and more.

Market Growth Drivers:

The global ITSM tools market is propelled by several key factors, including the increasing demand for automation in IT operations, the adoption of cloud computing technologies, and the growing need for enhanced service delivery. The rising complexity of IT environments, with a shift toward hybrid IT infrastructures and digital transformation, is a major driver of demand for ITSM solutions. Furthermore, the integration of artificial intelligence (AI) and machine learning (ML) capabilities into ITSM tools is revolutionizing the market by automating routine tasks, improving decision-making processes, and enhancing the efficiency of service delivery. The increasing adoption of ITIL (Information Technology Infrastructure Library) best practices also supports market growth, as organizations seek standardized frameworks for IT service management.

Market Restraints:

Despite favorable growth prospects, the ITSM tools market faces certain challenges. One of the primary obstacles is the high cost of implementation and integration of advanced ITSM tools, which may be a barrier for small and medium-sized enterprises (SMEs). The complexity of adopting new tools in legacy IT infrastructures and ensuring seamless integration with existing systems can also pose challenges for organizations. Additionally, the shortage of skilled professionals to manage and operate ITSM tools effectively can limit market expansion. Security concerns and data privacy issues associated with cloud-based ITSM solutions also represent hurdles for the widespread adoption of these tools in highly regulated industries.

Market Opportunities:

The ITSM tools market presents significant growth opportunities driven by advancements in automation, AI, and cloud technologies. With businesses increasingly shifting to cloud-native solutions, the demand for cloud-based ITSM tools is expected to rise, as they offer scalability, flexibility, and cost-effectiveness. Moreover, the ongoing trend of digital transformation across various industries presents opportunities for market players to offer tailored ITSM solutions to meet the evolving needs of businesses. The expansion of the remote workforce and the rising importance of IT security also create opportunities for ITSM vendors to develop solutions that cater to these new challenges.

Key Questions Answered in the Report:

  • What are the primary factors driving the growth of the IT service management tools market globally?
  • Which deployment models (cloud-based, on-premises) are gaining traction among enterprises?
  • How are AI and automation transforming IT service management tools and their adoption across different industries?
  • Who are the key players in the IT service management tools market, and what strategies are they using to stay competitive?
  • What are the emerging trends and future prospects in the global ITSM tools market?

Competitive Intelligence and Business Strategy:

Leading players in the global ITSM tools market, including ServiceNow, BMC Software, Ivanti, and Freshservice, are focusing on innovation, product differentiation, and strategic partnerships to gain a competitive edge. These companies invest heavily in research and development to integrate AI, machine learning, and automation capabilities into their offerings. Strategic partnerships with IT service providers, cloud vendors, and consulting firms help enhance product development and expand market reach. Emphasizing the development of user-friendly interfaces, improved customer support, and comprehensive analytics capabilities allows these companies to differentiate themselves in a competitive market. Furthermore, sustainability initiatives and compliance with global data protection regulations are becoming key focus areas for companies aiming to capitalize on the growing demand for ITSM tools.

Key Companies Profiled:

  • ServiceNow, Inc.
  • Atlassian
  • IBM
  • CA Technologies
  • BMC Software, Inc.
  • Ivanti Software
  • ASG Software
  • Axios Systems
  • SAP
  • Cherwell Software

Market Segmentation

By Type

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management

By Deployment

  • On-Premise
  • Cloud

By Industry

  • BFSI
  • IT and ITES
  • Telecommunication
  • Media and Entertainment
  • Retail
  • Utilities
  • Manufacturing
  • Education
  • Government

By Region

  • North America
  • Latin America
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Africa (MEA)

Table of Contents

1. Executive Summary

  • 1.1. Market Overview
  • 1.2. Market Analysis
  • 1.3. PMR Analysis and Recommendations
  • 1.4. Wheel of Fortune

2. Market Introduction

  • 2.1. Market Definition
  • 2.2. Market Taxonomy
  • 2.3. Parent Market Overview
  • 2.4. Value Chain Analysis

3. Market View Point

  • 3.1. Macro-Economic Factors
  • 3.2. Opportunity Analysis

4. Global Market Analysis 2019-2023 and Forecast 2024-2033

  • 4.1. Market Size and Y-o-Y Growth
  • 4.2. Absolute $ Opportunity

5. North America IT Service Management Tools Market Analysis and Forecast

  • 5.1. Introduction
  • 5.2. Key Regulations
  • 5.3. Regional Market Dynamics
    • 5.3.1. Drivers
    • 5.3.2. Restraints
    • 5.3.3. Trends
  • 5.4. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 5.4.1. U.S.
    • 5.4.2. Canada
  • 5.5. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 5.5.1. U.S.
    • 5.5.2. Canada
  • 5.6. Market Size (US$ Bn) & Forecast By Type
    • 5.6.1. Configuration Management
    • 5.6.2. Performance Management
    • 5.6.3. Network Management
    • 5.6.4. Database Management
  • 5.7. Market Size (US$ Bn) & Forecast By Deployment
    • 5.7.1. On-premise
    • 5.7.2. Cloud
  • 5.8. Market Size (US$ Bn) & Forecast By Industry
    • 5.8.1. Banking and Financial Sector
    • 5.8.2. IT and ITES
    • 5.8.3. Telecommunication
    • 5.8.4. Media, Publishing and Broadcasting and Entertainment
    • 5.8.5. Retail and Wholesale
    • 5.8.6. Utilities
    • 5.8.7. Manufacturing
    • 5.8.8. Education
    • 5.8.9. Government
    • 5.8.10. Others
  • 5.9. Market Attractiveness Analysis
    • 5.9.1. By Country
    • 5.9.2. By Type
    • 5.9.3. By Deployment
    • 5.9.4. By Industry

6. Latin America IT Service Management Tools Market Analysis and Forecast

  • 6.1. Introduction
  • 6.2. Key Regulations
  • 6.3. Regional Market Dynamics
    • 6.3.1. Drivers
    • 6.3.2. Restraints
    • 6.3.3. Trends
  • 6.4. Drivers and Restraints: Impact Analysis
  • 6.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 6.5.1. Brazil
    • 6.5.2. Mexico
    • 6.5.3. Rest of Latin America
  • 6.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 6.6.1. Brazil
    • 6.6.2. Mexico
    • 6.6.3. Rest of Latin America
  • 6.7. Market Size (US$ Bn) & Forecast By Type
    • 6.7.1. Configuration Management
    • 6.7.2. Performance Management
    • 6.7.3. Network Management
    • 6.7.4. Database Management
  • 6.8. Market Size (US$ Bn) & Forecast By Deployment
    • 6.8.1. On-premise
    • 6.8.2. Cloud
  • 6.9. Market Size (US$ Bn) & Forecast By Industry
    • 6.9.1. Banking and Financial Sector
    • 6.9.2. IT and ITES
    • 6.9.3. Telecommunication
    • 6.9.4. Media, Publishing and Broadcasting and Entertainment
    • 6.9.5. Retail and Wholesale
    • 6.9.6. Utilities
    • 6.9.7. Manufacturing
    • 6.9.8. Education
    • 6.9.9. Government
    • 6.9.10. Others
  • 6.10. Market Attractiveness Analysis
    • 6.10.1. By Country
    • 6.10.2. By Type
    • 6.10.3. By Deployment
    • 6.10.4. By Industry

7. Europe IT Service Management Tools Market Analysis and Forecast

  • 7.1. Introduction
  • 7.2. Key Regulations
  • 7.3. Regional Market Dynamics
    • 7.3.1. Drivers
    • 7.3.2. Restraints
    • 7.3.3. Trends
  • 7.4. Drivers and Restraints: Impact Analysis
  • 7.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 7.5.1. Germany
    • 7.5.2. U.K.
    • 7.5.3. France
    • 7.5.4. Spain
    • 7.5.5. Italy
    • 7.5.6. Poland
    • 7.5.7. Russia
    • 7.5.8. Rest of Europe
  • 7.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 7.6.1. Germany
    • 7.6.2. U.K.
    • 7.6.3. France
    • 7.6.4. Spain
    • 7.6.5. Italy
    • 7.6.6. Poland
    • 7.6.7. Russia
    • 7.6.8. Rest of Europe
  • 7.7. Market Size (US$ Bn) & Forecast By Type
    • 7.7.1. Configuration Management
    • 7.7.2. Performance Management
    • 7.7.3. Network Management
    • 7.7.4. Database Management
  • 7.8. Market Size (US$ Bn) & Forecast By Deployment
    • 7.8.1. On-premise
    • 7.8.2. Cloud
  • 7.9. Market Size (US$ Bn) & Forecast By Industry
    • 7.9.1. Banking and Financial Sector
    • 7.9.2. IT and ITES
    • 7.9.3. Telecommunication
    • 7.9.4. Media, Publishing and Broadcasting and Entertainment
    • 7.9.5. Retail and Wholesale
    • 7.9.6. Utilities
    • 7.9.7. Manufacturing
    • 7.9.8. Education
    • 7.9.9. Government
    • 7.9.10. Others
  • 7.10. Market Attractiveness Analysis
    • 7.10.1. By Country
    • 7.10.2. By Type
    • 7.10.3. By Deployment
    • 7.10.4. By Industry

8. Asia Pacific IT Service Management Tools Market Analysis and Forecast

  • 8.1. Introduction
  • 8.2. Key Regulations
  • 8.3. Regional Market Dynamics
    • 8.3.1. Drivers
    • 8.3.2. Restraints
    • 8.3.3. Trends
  • 8.4. Drivers and Restraints: Impact Analysis
  • 8.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 8.5.1. China
    • 8.5.2. Japan
    • 8.5.3. India
    • 8.5.4. ASEAN
    • 8.5.5. Australia and New Zealand
    • 8.5.6. Rest of Asia Pacific
  • 8.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 8.6.1. China
    • 8.6.2. Japan
    • 8.6.3. India
    • 8.6.4. ASEAN
    • 8.6.5. Australia and New Zealand
    • 8.6.6. Rest of Asia Pacific
  • 8.7. Market Size (US$ Bn) & Forecast By Type
    • 8.7.1. Configuration Management
    • 8.7.2. Performance Management
    • 8.7.3. Network Management
    • 8.7.4. Database Management
  • 8.8. Market Size (US$ Bn) & Forecast By Deployment
    • 8.8.1. On-premise
    • 8.8.2. Cloud
  • 8.9. Market Size (US$ Bn) & Forecast By Industry
    • 8.9.1. Banking and Financial Sector
    • 8.9.2. IT and ITES
    • 8.9.3. Telecommunication
    • 8.9.4. Media, Publishing and Broadcasting and Entertainment
    • 8.9.5. Retail and Wholesale
    • 8.9.6. Utilities
    • 8.9.7. Manufacturing
    • 8.9.8. Education
    • 8.9.9. Government
    • 8.9.10. Others
  • 8.10. Market Attractiveness Analysis
    • 8.10.1. By Country
    • 8.10.2. By Type
    • 8.10.3. By Deployment
    • 8.10.4. By Industry

9. Middle East & Africa IT Service Management Tools Market Analysis and Forecast

  • 9.1. Introduction
  • 9.2. Key Regulations
  • 9.3. Regional Market Dynamics
    • 9.3.1. Drivers
    • 9.3.2. Restraints
    • 9.3.3. Trends
  • 9.4. Drivers and Restraints: Impact Analysis
  • 9.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 9.5.1. GCC Countries
    • 9.5.2. Northern Africa
    • 9.5.3. South Africa
    • 9.5.4. Turkey
    • 9.5.5. Rest of Middle East and Africa
  • 9.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 9.6.1. GCC Countries
    • 9.6.2. Northern Africa
    • 9.6.3. South Africa
    • 9.6.4. Turkey
    • 9.6.5. Rest of Middle East and Africa
  • 9.7. Market Size (US$ Bn) & Forecast By Type
    • 9.7.1. Configuration Management
    • 9.7.2. Performance Management
    • 9.7.3. Network Management
    • 9.7.4. Database Management
  • 9.8. Market Size (US$ Bn) & Forecast By Deployment
    • 9.8.1. On-premise
    • 9.8.2. Cloud
  • 9.9. Market Size (US$ Bn) & Forecast By Industry
    • 9.9.1. Banking and Financial Sector
    • 9.9.2. IT and ITES
    • 9.9.3. Telecommunication
    • 9.9.4. Media, Publishing and Broadcasting and Entertainment
    • 9.9.5. Retail and Wholesale
    • 9.9.6. Utilities
    • 9.9.7. Manufacturing
    • 9.9.8. Education
    • 9.9.9. Government
    • 9.9.10. Others
  • 9.10. Market Attractiveness Analysis
    • 9.10.1. By Country
    • 9.10.2. By Type
    • 9.10.3. By Deployment
    • 9.10.4. By Industry

10. Forecast Factors: Relevance and Impact

11. Forecast Assumptions

12. Competition Landscape

  • 12.1. Market Structure
  • 12.2. Market Share Analysis
  • 12.3. Competition Intensity Mapping By Market Taxonomy
  • 12.4. Competition Dashboard
  • 12.5. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
    • 12.5.1. ServiceNow, Inc.
    • 12.5.2. Atlassian
    • 12.5.3. IBM
    • 12.5.4. CA Technologies
    • 12.5.5. BMC Software, Inc.
    • 12.5.6. Ivanti Software
    • 12.5.7. ASG Software
    • 12.5.8. Axios Systems
    • 12.5.9. SAP
    • 12.5.10. Cherwell Software

13. Global IT Service Management Tools Market Analysis, By Region

  • 13.1. Introduction
  • 13.2. Historical and Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Region
    • 13.2.1. North America
    • 13.2.2. Latin America
    • 13.2.3. Europe
    • 13.2.4. Asia Pacific
    • 13.2.5. Middle East and Africa
  • 13.3. Market Attractiveness Analysis By Region

14. Global IT Service Management Tools Market Analysis, By Type

  • 14.1. Introduction
  • 14.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Type
    • 14.2.1. Configuration Management
    • 14.2.2. Performance Management
    • 14.2.3. Network Management
    • 14.2.4. Database Management
  • 14.3. Market Attractiveness Analysis By Type
  • 14.4. Key Trends

15. Global IT Service Management Tools Market Analysis, By Deployment

  • 15.1. Introduction
  • 15.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Deployment
    • 15.2.1. On-premise
    • 15.2.2. Cloud
  • 15.3. Market Attractiveness Analysis By Deployment
  • 15.4. Key Trends

16. Global IT Service Management Tools Market Analysis, By Industry

  • 16.1. Introduction
  • 16.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Industry
    • 16.2.1. Banking and Financial Sector
    • 16.2.2. IT and ITES
    • 16.2.3. Telecommunication
    • 16.2.4. Media, Publishing and Broadcasting and Entertainment
    • 16.2.5. Retail and Wholesale
    • 16.2.6. Utilities
    • 16.2.7. Manufacturing
    • 16.2.8. Education
    • 16.2.9. Government
    • 16.2.10. Others
  • 16.3. Market Attractiveness Analysis By Industry
  • 16.4. Key Trends

17. Assumptions and Acronyms Used

18. Research Methodology