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市場調査レポート
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1421805

情報技術サービス管理市場、シェア、規模、動向、産業分析レポート：技術別、コンポーネント別、展開別、企業規模別、エンドユーザー別、地域別、セグメント別予測、2023年～2032年

Information Technology Service Management Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component (Solution, Services); By Deployment; By Enterprise Size; By End-User; By Region; Segment Forecast, 2023 - 2032
出版日: | 発行: Polaris Market Research | ページ情報: 英文 115 Pages | 納期: 即日から翌営業日

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価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=156.76円
情報技術サービス管理市場、シェア、規模、動向、産業分析レポート：技術別、コンポーネント別、展開別、企業規模別、エンドユーザー別、地域別、セグメント別予測、2023年～2032年
出版日: 2023年12月23日
発行: Polaris Market Research
ページ情報: 英文 115 Pages
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

Polaris Market Researchの最新調査によると、世界の情報技術サービス管理市場規模は2032年までに199億2,000万米ドルに達する見込みです。このレポートは、現在の市場力学を詳細に洞察し、将来の市場成長に関する分析を提供しています。

モノのインターネット（IoT）デバイスの急増により、相互接続されたデバイスの増大するネットワークを管理・監視するITSMソリューションが必要とされています。組織は、独自のニーズや業界固有の要件に沿ったオーダーメイドのITSMソリューションを必要としており、プロバイダーが特化したソリューションを提供する機会が生まれています。マネージド・サービス・プロバイダーにITSM機能をアウトソーシングする動きが活発化しており、ITSMサービスに特化した企業にビジネスチャンスがもたらされています。

日進月歩の技術革新に対応するため、企業はより高い俊敏性を求め、変化への迅速な適応に重点を置くようになっています。同時に、強固なITセキュリティ対策を通じて顧客満足を確保し、機密データを保護することの重要性が認識されるようになっています。現代のダイナミックなビジネス環境において、ITSMは、ITリソースの効率的なガバナンス、優れたサービスの提供、厳格なサイバーセキュリティの維持のために不可欠なツールとなっています。ITSMは重要なフレームワークとして機能し、組織が情報技術サービスを合理化することで、トップクラスのサービス提供、コスト効率、リスク軽減、包括的なビジネス目標との整合性を確保します。

IT部門は、短期的と長期的な戦略目標を達成するために、情報技術サービスとアプリケーションの監督に全力を注いでいます。情報技術サービス管理（ITSM）は、コスト削減、反復タスクの自動化、データ収集の一元化など、数多くのメリットを提供します。これらの利点は、組織の全体的なパフォーマンスに大きく影響し、短期的または長期的な戦略目標の達成を可能にします。その結果、進化し続けるIT業界の力学に伴い、ITSM市場は予測期間中に大幅な成長を遂げる見込みです。

情報技術サービス管理市場レポートハイライト

データベース管理システム分野は、高性能ソリューションにより、予測期間中に最も高いCAGRで成長する見込み。

ソリューション分野は2022年に最大の市場シェアを占めたが、これは主に費用対効果、高性能、柔軟性によるものです。

クラウド分野は、主にスケーラビリティ、柔軟性、コスト効率により、2022年に大きな市場収益シェアを占めました。

中小企業分野は、IT環境の複雑化により、予測期間中に最も高い成長が見込まれています。

2022年の市場シェアは、IT・通信分野が最大を占める

北米地域は、技術の急激な成長と経済圏全体での研究開発投資の増加により、2022年の市場シェアの大半を占めました。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

第3章 調査手法

第4章 世界の情報技術サービス管理市場別洞察

  • 情報技術サービス管理-業界スナップショット
  • 情報技術サービス管理市場力学
    • 促進要因と機会
      • 複雑化が進むと製品需要が高まると予測される
      • デジタルトランスフォーメーションへの取り組み
    • 抑制要因と課題
      • 変化への抵抗と組織文化
  • PESTLE分析
  • 情報技術サービスマネジメント業界の動向
  • COVID-19感染症の影響分析

第5章 世界の情報技術サービス管理市場、コンポーネント別

  • 主要調査結果
  • イントロダクション
  • ソリューション
  • サービス

第6章 世界の情報技術サービス管理市場、技術別

  • 主要調査結果
  • イントロダクション
  • パフォーマンス管理
  • 構成管理
  • ネットワーク管理
  • データベースマネージメントシステム
  • その他

第7章 世界の情報技術サービス管理市場、展開別

  • 主要調査結果
  • イントロダクション
  • オンプレミス
  • クラウド

第8章 世界の情報技術サービス管理市場、企業規模別

  • 主要調査結果
  • イントロダクション
  • 中小企業
  • 大企業

第9章 エンドユーザー別の世界の情報技術サービス管理市場

  • 主要調査結果
  • イントロダクション
  • IT＆テレコム
  • BFSI
  • 小売とeコマース
  • 医療
  • その他

第10章 世界の情報技術サービス管理市場（地域別）

  • 主要調査結果
  • イントロダクション
    • 情報技術サービス管理市場評価、地域別、2019～2032年
  • 情報技術サービス管理市場-北米
    • 北米：情報技術サービス管理市場、コンポーネント別、2019～2032年
    • 北米：情報技術サービス管理市場、企業規模別、2019～2032年
    • 北米：情報技術サービス管理市場、技術別、2019～2032年
    • 北米：情報技術サービス管理市場、展開別、2019～2032年
    • 北米：情報技術サービス管理市場、エンドユーザー別、2019～2032年
    • 情報技術サービス管理市場-米国
    • 情報技術サービス管理市場-カナダ
  • 情報技術サービス管理市場-欧州
    • 欧州：情報技術サービス管理市場、コンポーネント別、2019～2032年
    • 欧州：情報技術サービス管理市場、企業規模別、2019～2032年
    • 欧州：情報技術サービス管理市場、技術別、2019～2032年
    • 欧州：情報技術サービス管理市場、展開別、2019～2032年
    • 欧州：情報技術サービス管理市場、エンドユーザー別、2019～2032年
    • 情報技術サービス管理市場-英国
    • 情報技術サービス管理市場-フランス
    • 情報技術サービス管理市場-ドイツ
    • 情報技術サービス管理市場-イタリア
    • 情報技術サービス管理市場-スペイン
    • 情報技術サービス管理市場-オランダ
    • 情報技術サービス管理市場-ロシア
  • 情報技術サービス管理市場-アジア太平洋
    • アジア太平洋：情報技術サービス管理市場、コンポーネント別、2019～2032年
    • アジア太平洋：情報技術サービス管理市場、企業規模別、2019～2032年
    • アジア太平洋：情報技術サービス管理市場、技術別、2019～2032年
    • アジア太平洋：情報技術サービス管理市場、展開別、2019～2032年
    • アジア太平洋：情報技術サービス管理市場、エンドユーザー別、2019～2032年
    • 情報技術サービス管理市場-中国
    • 情報技術サービス管理市場-インド
    • 情報技術サービス管理市場-日本
    • 情報技術サービス管理市場-マレーシア
    • 情報技術サービス管理市場-インドネシア
    • 情報技術サービス管理市場-韓国
  • 情報技術サービス管理市場-中東・アフリカ
    • 中東・アフリカ：情報技術サービス管理市場、コンポーネント別、2019～2032年
    • 中東・アフリカ：情報技術サービス管理市場、企業規模別、2019～2032年
    • 中東・アフリカ：情報技術サービス管理市場、技術別、2019～2032年
    • 中東・アフリカ：情報技術サービス管理市場、展開別、2019～2032年
    • 中東・アフリカ：情報技術サービス管理市場、エンドユーザー別、2019～2032年
    • 情報技術サービス管理市場-サウジアラビア
    • 情報技術サービス管理市場-アラブ首長国連邦
    • 情報技術サービス管理市場-イスラエル
    • 情報技術サービス管理市場-南アフリカ
  • 情報技術サービス管理市場-ラテンアメリカ
    • ラテンアメリカ：情報技術サービス管理市場、コンポーネント別、2019～2032年
    • ラテンアメリカ：情報技術サービス管理市場、企業規模別、2019～2032年
    • ラテンアメリカ：情報技術サービス管理市場、技術別、2019～2032年
    • ラテンアメリカ：情報技術サービス管理市場、展開別、2019～2032年
    • ラテンアメリカ：情報技術サービス管理市場、エンドユーザー別、2019～2032年
    • 情報技術サービス管理市場-メキシコ
    • 情報技術サービス管理市場-ブラジル
    • 情報技術サービス管理市場-アルゼンチン

第11章 競合情勢

  • 拡大と買収の分析
    • 拡大
    • 買収
  • 提携/協業/合意/公開

第12章 企業プロファイル

  • Atlassian Corporation Plc
  • BMC Software, Inc.
  • Cherwell Software, LLC
  • Freshworks Inc.
  • IBM Corporation
  • Ivanti, Inc.
  • Micro Focus International plc
  • ServiceNow, Inc.
  • SolarWinds Worldwide, LLC
  • SysAid Technologies Ltd.
  • TeamDynamix
  • TOPdesk B.V.
  • Vivantio Limited
  • Zendesk, Inc
  • Zoho Corporation Pvt. Ltd.
図表

List of Tables

  • Table 1 Global Information Technology Service Management Market, by Component, by Region, 2019-2032 (USD Billion)
  • Table 2 Global Information Technology Service Management Market, by Technology, by Region, 2019-2032 (USD Billion)
  • Table 3 Global Information Technology Service Management Market, by Deployment, by Region, 2019-2032 (USD Billion)
  • Table 4 Global Information Technology Service Management Market, by End-User, by Region, 2019-2032 (USD Billion)
  • Table 5 Global Information Technology Service Management Market, by Enterprise Size, by Region, 2019-2032 (USD Billion)
  • Table 6 North America: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 7 North America: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 8 North America: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 9 North America: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 10 North America: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 11 U.S.: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 12 U.S.: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 13 U.S.: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 14 U.S.: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 15 U.S.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 16 Canada: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 17 Canada: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 18 Canada: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 19 Canada: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 20 Canada: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 21 Europe: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 22 Europe: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 23 Europe: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 24 Europe: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 25 Europe: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 26 Germany: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 27 Germany: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 28 Germany: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 29 Germany: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 30 Germany: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 31 France: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 32 France: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 33 France: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 34 France: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 35 France: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 36 UK: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 37 UK: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 38 UK: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 39 UK: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 40 UK: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 41 Italy: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 42 Italy: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 43 Italy: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 44 Italy: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 45 Italy: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 46 Netherlands: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 47 Netherlands: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 48 Netherlands: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 49 Netherlands: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 50 Netherlands: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 51 Spain: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 52 Spain: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 53 Spain: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 54 Spain: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 55 Spain: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 56 Russia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 57 Russia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 58 Russia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 59 Russia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 60 Russia: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 61 Asia Pacific: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 62 Asia Pacific: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 63 Asia Pacific: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 64 Asia Pacific: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 65 Asia Pacific: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 66 China: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 67 China: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 68 China: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 69 China: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 70 China: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 71 Japan: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 72 Japan: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 73 Japan: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 74 Japan: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 75 Japan: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 76 India: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 77 India: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 78 India: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 79 India: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 80 India: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 81 Indonesia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 82 Indonesia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 83 Indonesia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 84 Indonesia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 85 Indonesia: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 86 Malaysia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 87 Malaysia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 88 Malaysia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 89 Malaysia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 90 Malaysia: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 91 South Korea: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 92 South Korea: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 93 South Korea: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 94 South Korea: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 95 South Korea: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 96 Latin America: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 97 Latin America: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 98 Latin America: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 99 Latin America: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 100 Latin America: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 101 Brazil: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 102 Brazil: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 103 Brazil: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 104 Brazil: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 105 Brazil: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 106 Mexico: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 107 Mexico: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 108 Mexico: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 109 Mexico: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 110 Mexico: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 111 Argentina: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 112 Argentina: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 113 Argentina: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 114 Argentina: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 115 Argentina: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 116 Middle East & Africa: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 117 Middle East & Africa: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 118 Middle East & Africa: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 119 Middle East & Africa: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 120 Middle East & Africa: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 121 UAE: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 122 UAE: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 123 UAE: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 124 UAE: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 125 UAE: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 126 Saudi Arabia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 127 Saudi Arabia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 128 Saudi Arabia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 129 Saudi Arabia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 130 Saudi Arabia: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 131 South Africa: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 132 South Africa: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 133 South Africa: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 134 South Africa: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 135 South Africa: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • Table 136 Israel: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • Table 137 Israel: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • Table 138 Israel: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 139 Israel: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • Table 140 Israel: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)

List of Figures

  • Figure 1. Global Information Technology Service Management Market, 2019-2032 (USD Billion)
  • Figure 2. Integrated Ecosystem
  • Figure 3. Research Methodology: Top-Down & Bottom-Up Approach
  • Figure 4. Market by Geography
  • Figure 5. Porter's Five Forces
  • Figure 6. Market by Component
  • Figure 7. Global Information Technology Service Management Market, by Component, 2021 & 2030 (USD Billion)
  • Figure 8. Market by Technology
  • Figure 9. Global Information Technology Service Management Market, by Technology, 2021 & 2030 (USD Billion)
  • Figure 10. Market by Deployment
  • Figure 11. Global Information Technology Service Management Market, by Deployment, 2021 & 2030 (USD Billion)
  • Figure 12. Market by End-User
  • Figure 13. Global Information Technology Service Management Market, by End-User, 2021 & 2030 (USD Billion)
  • Figure 14. Market by Enterprise Size
  • Figure 15. Global Information Technology Service Management Market, by Enterprise Size, 2021 & 2030 (USD Billion)
目次
Product Code: PM4127

The global information technology service management market size is expected to reach USD 19.92 billion by 2032, according to a new study by Polaris Market Research. The report "Information Technology Service Management Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component (Solution, Services); By Deployment; By Enterprise Size; By End-User; By Region; Segment Forecast, 2023 - 2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

The proliferation of Internet of Things (IoT) devices requires ITSM solutions to manage and monitor a growing network of interconnected devices. Organizations require tailor-made ITSM solutions that align with their unique needs and industry-specific requirements, creating opportunities for providers to offer specialized solutions. The outsourcing of ITSM functions to managed service providers is gaining traction, presenting opportunities for firms specializing in ITSM services.

In search of greater agility in response to the ever-evolving tech terrain, organizations are placing a heightened focus on rapid adaptation to change. Concurrently, there is a growing recognition of the paramount importance of ensuring customer satisfaction and safeguarding sensitive data through robust IT security measures. In the contemporary dynamic business landscape, ITSM has emerged as an indispensable tool for the efficient governance of IT resources, the delivery of superior services, and the maintenance of stringent cybersecurity practices. ITSM serves as a vital framework, enabling organizations to streamline their IT services, thereby ensuring top-tier service delivery, cost efficiency, risk mitigation, and alignment with overarching business objectives.

The IT department concentrates its efforts on overseeing IT services and applications to fulfill both short-term and long-term strategic objectives. IT Service Management (ITSM) provides numerous benefits, including cost savings, the automation of repetitive tasks, and centralized data collection, among others. These advantages significantly influence the overall performance of the organization, enabling the attainment of its strategic goals, whether immediate or long-range. As a result, with the ever-evolving dynamics of the IT industry, the ITSM market is poised for substantial growth in the projected period.

Information Technology Service Management Market Report Highlights

The database management system segment is expected to grow at the highest CAGR during the projected period on account of high-performance solutions

The solution segment accounted for the largest market share in 2022, which is mainly driven by cost-effectiveness, higher performance, and flexibility

The cloud segment held a significant market revenue share in 2022, mainly due to scalability, flexibility, and cost-efficiency

Small and medium Enterprise segment is expected to witness the highest growth during the forecast period due to the rising complexity of IT environments

IT & telecom segment accounted for the largest market share in 2022

North America region dominated the market with a majority share in 2022, owing to exponential growth in technology and rising R&D investments across its economies

The global key market players include: BMC Software, Inc., Cherwell Software, LLC, Freshworks Inc., IBM Corporation, Ivanti, Inc., Micro Focus International plc

Polaris Market Research has segmented the information technology service management market report based on technology, component, deployment, enterprise size, end-user, and region:

Information Technology Service Management, Type Outlook (Revenue - USD Billion, 2019 - 2032)

  • Performance Management
  • Configuration Management
  • Network Management
  • Database Management System
  • Others

Information Technology Service Management, Component Outlook (Revenue - USD Billion, 2019 - 2032)

  • Solution
  • Services

Information Technology Service Management, Deployment Outlook (Revenue - USD Billion, 2019 - 2032)

  • On-Premises
  • Cloud

Information Technology Service Management, Enterprise Size Outlook (Revenue - USD Billion, 2019 - 2032)

  • Small & Medium Enterprises
  • Large Enterprises

Information Technology Service Management, End-User Outlook (Revenue - USD Billion, 2019 - 2032)

  • IT & Telecom
  • BFSI
  • Retail & E-Commerce
  • Healthcare
  • Others

Information Technology Service Management, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

  • North America
  • U.S.
  • Canada
  • Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Netherlands
  • Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Indonesia
  • Malaysia
  • Latin America
  • Argentina
  • Brazil
  • Mexico
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • Israel
  • South Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global Information Technology Service Management Market Insights

  • 4.1. Information Technology Service Management - Industry Snapshot
  • 4.2. Information Technology Service Management Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Growing it complexity is projected to spur the product demand
      • 4.2.1.2. Digital transformation initiatives
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. Resistance to change and organizational culture
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTLE Analysis
  • 4.5. Information Technology Service Management Industry Trends
  • 4.6. COVID-19 Impact Analysis

5. Global Information Technology Service Management Market, by Component

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
  • 5.3. Solution
    • 5.3.1. Global Information Technology Service Management Market, by Solution, by Region, 2019-2032 (USD Billion)
  • 5.4. Services
    • 5.4.1. Global Information Technology Service Management Market, by Services, by Region, 2019-2032 (USD Billion)

6. Global Information Technology Service Management Market, by Technology

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
  • 6.3. Performance Management
    • 6.3.1. Global Information Technology Service Management Market, by Performance Management, by Region, 2019-2032 (USD Billion)
  • 6.4. Configuration Management
    • 6.4.1. Global Information Technology Service Management Market, by Configuration Management, by Region, 2019-2032 (USD Billion)
  • 6.5. Network Management
    • 6.5.1. Global Information Technology Service Management Market, by Network Management, by Region, 2019-2032 (USD Billion)
  • 6.6. Database Management System
    • 6.6.1. Global Information Technology Service Management Market, by Database Management System, by Region, 2019-2032 (USD Billion)
  • 6.7. Others
    • 6.7.1. Global Information Technology Service Management Market, by Others, by Region, 2019-2032 (USD Billion)

7. Global Information Technology Service Management Market, by Deployment

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
  • 7.3. On-Premises
    • 7.3.1. Global Information Technology Service Management Market, by On-Premises, by Region, 2019-2032 (USD Billion)
  • 7.4. Cloud
    • 7.4.1. Global Information Technology Service Management Market, by Cloud, by Region, 2019-2032 (USD Billion)

8. Global Information Technology Service Management Market, by Enterprise Size

  • 8.1. Key Findings
  • 8.2. Introduction
    • 8.2.1. Global Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
  • 8.3. Small & Medium Enterprises
    • 8.3.1. Global Information Technology Service Management Market, by Small & Medium Enterprises, by Region, 2019-2032 (USD Billion)
  • 8.4. Large Enterprises
    • 8.4.1. Global Information Technology Service Management Market, by Large Enterprises, by Region, 2019-2032 (USD Billion)

9. Global Information Technology Service Management Market, by End-User

  • 9.1. Key Findings
  • 9.2. Introduction
    • 9.2.1. Global Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 9.3. IT & Telecom
    • 9.3.1. Global Information Technology Service Management Market, by IT & Telecom, by Region, 2019-2032 (USD Billion)
  • 9.4. BFSI
    • 9.4.1. Global Information Technology Service Management Market, by BFSI, by Region, 2019-2032 (USD Billion)
  • 9.5. Retail & E-Commerce
    • 9.5.1. Global Information Technology Service Management Market, by Retail & E-Commerce, by Region, 2019-2032 (USD Billion)
  • 9.6. Healthcare
    • 9.6.1. Global Information Technology Service Management Market, by Healthcare, by Region, 2019-2032 (USD Billion)
  • 9.7. Others
    • 9.7.1. Global Information Technology Service Management Market, by Others, by Region, 2019-2032 (USD Billion)

10. Global Information Technology Service Management Market, by Geography

  • 10.1. Key findings
  • 10.2. Introduction
    • 10.2.1. Information Technology Service Management Market Assessment, By Geography, 2019-2032 (USD Billion)
  • 10.3. Information Technology Service Management Market - North America
    • 10.3.1. North America: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.3.2. North America: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.3.3. North America: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.3.4. North America: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.3.5. North America: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.3.6. Information Technology Service Management Market - U.S.
      • 10.3.6.1. U.S.: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.3.6.2. U.S.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.3.6.3. U.S.: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.3.6.4. U.S.: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.3.6.5. U.S.: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.3.7. Information Technology Service Management Market - Canada
      • 10.3.7.1. Canada: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.3.7.2. Canada.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.3.7.3. Canada: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.3.7.4. Canada: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.3.7.5. Canada: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.4. Information Technology Service Management Market - Europe
    • 10.4.1. Europe: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.4.2. Europe.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.4.3. Europe: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.4.4. Europe: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.4.5. Europe: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.6. Information Technology Service Management Market - UK
      • 10.4.6.1. UK: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.6.2. UK.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.6.3. UK: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.6.4. UK: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.6.5. UK: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.7. Information Technology Service Management Market - France
      • 10.4.7.1. France: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.7.2. France.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.7.3. France: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.7.4. France: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.7.5. France: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.8. Information Technology Service Management Market - Germany
      • 10.4.8.1. Germany: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.8.2. Germany.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.8.3. Germany: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.8.4. Germany: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.8.5. Germany: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.9. Information Technology Service Management Market - Italy
      • 10.4.9.1. Italy: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.9.2. Italy.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.9.3. Italy: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.9.4. Italy: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.9.5. Italy: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.10. Information Technology Service Management Market - Spain
      • 10.4.10.1. Spain: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.10.2. Spain.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.10.3. Spain: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.10.4. Spain: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.10.5. Spain: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.11. Information Technology Service Management Market - Netherlands
      • 10.4.11.1. Netherlands: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.11.2. Netherlands.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.11.3. Netherlands: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.11.4. Netherlands: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.11.5. Netherlands: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.4.12. Information Technology Service Management Market - Russia
      • 10.4.12.1. Russia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.4.12.2. Russia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.4.12.3. Russia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.4.12.4. Russia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.4.12.5. Russia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.5. Information Technology Service Management Market - Asia Pacific
    • 10.5.1. Asia Pacific: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.5.2. Asia Pacific.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.5.3. Asia Pacific: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.5.4. Asia Pacific: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.5.5. Asia Pacific: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.5.6. Information Technology Service Management Market - China
      • 10.5.6.1. China: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.5.6.2. China.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.5.6.3. China: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.5.6.4. China: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.5.6.5. China: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.5.7. Information Technology Service Management Market - India
      • 10.5.7.1. India: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.5.7.2. India.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.5.7.3. India: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.5.7.4. India: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.5.7.5. India: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.5.8. Information Technology Service Management Market - Japan
      • 10.5.8.1. Japan: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.5.8.2. Japan.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.5.8.3. Japan: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.5.8.4. Japan: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.5.8.5. Japan: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.5.9. Information Technology Service Management Market - Malaysia
      • 10.5.9.1. Malaysia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.5.9.2. Malaysia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.5.9.3. Malaysia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.5.9.4. Malaysia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.5.9.5. Malaysia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.5.10. Information Technology Service Management Market - Indonesia
      • 10.5.10.1. Indonesia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.5.10.2. Indonesia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.5.10.3. Indonesia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.5.10.4. Indonesia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.5.10.5. Indonesia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.5.11. Information Technology Service Management Market - South Korea
      • 10.5.11.1. South Korea: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.5.11.2. South Korea.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.5.11.3. South Korea: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.5.11.4. South Korea: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.5.11.5. South Korea: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.6. Information Technology Service Management Market - Middle East & Africa
    • 10.6.1. Middle East & Africa: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.6.2. Middle East & Africa: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.6.3. Middle East & Africa: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.6.4. Middle East & Africa: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.6.5. Middle East & Africa: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.6.6. Information Technology Service Management Market - Saudi Arabia
      • 10.6.6.1. Saudi Arabia: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.6.6.2. Saudi Arabia.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.6.6.3. Saudi Arabia: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.6.6.4. Saudi Arabia: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.6.6.5. Saudi Arabia: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.6.7. Information Technology Service Management Market - UAE
      • 10.6.7.1. UAE: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.6.7.2. UAE.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.6.7.3. UAE: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.6.7.4. UAE: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.6.7.5. UAE: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.6.8. Information Technology Service Management Market - Israel
      • 10.6.8.1. Israel: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.6.8.2. Israel.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.6.8.3. Israel: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.6.8.4. Israel: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.6.8.5. Israel: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.6.9. Information Technology Service Management Market - South Africa
      • 10.6.9.1. South Africa: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.6.9.2. South Africa.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.6.9.3. South Africa: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.6.9.4. South Africa: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.6.9.5. South Africa: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
  • 10.7. Information Technology Service Management Market - Latin America
    • 10.7.1. Latin America: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
    • 10.7.2. Latin America.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
    • 10.7.3. Latin America: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
    • 10.7.4. Latin America: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
    • 10.7.5. Latin America: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.7.6. Information Technology Service Management Market - Mexico
      • 10.7.6.1. Mexico: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.7.6.2. Mexico.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.7.6.3. Mexico: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.7.6.4. Mexico: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.7.6.5. Mexico: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.7.7. Information Technology Service Management Market - Brazil
      • 10.7.7.1. Brazil: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.7.7.2. Brazil.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.7.7.3. Brazil: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.7.7.4. Brazil: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.7.7.5. Brazil: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)
    • 10.7.8. Information Technology Service Management Market - Argentina
      • 10.7.8.1. Argentina: Information Technology Service Management Market, by Component, 2019-2032 (USD Billion)
      • 10.7.8.2. Argentina.: Information Technology Service Management Market, by Enterprise Size, 2019-2032 (USD Billion)
      • 10.7.8.3. Argentina: Information Technology Service Management Market, by Technology, 2019-2032 (USD Billion)
      • 10.7.8.4. Argentina: Information Technology Service Management Market, by Deployment, 2019-2032 (USD Billion)
      • 10.7.8.5. Argentina: Information Technology Service Management Market, by End-User, 2019-2032 (USD Billion)

11. Competitive Landscape

  • 11.1. Expansion and Acquisition Analysis
    • 11.1.1. Expansion
    • 11.1.2. Acquisitions
  • 11.2. Partnerships/Collaborations/Agreements/Exhibitions

12. Company Profiles

  • 12.1. Atlassian Corporation Plc
    • 12.1.1. Company Overview
    • 12.1.2. Financial Performance
    • 12.1.3. Product Benchmarking
    • 12.1.4. Recent Development
  • 12.2. BMC Software, Inc.
    • 12.2.1. Company Overview
    • 12.2.2. Financial Performance
    • 12.2.3. Product Benchmarking
    • 12.2.4. Recent Development
  • 12.3. Cherwell Software, LLC
    • 12.3.1. Company Overview
    • 12.3.2. Financial Performance
    • 12.3.3. Product Benchmarking
    • 12.3.4. Recent Development
  • 12.4. Freshworks Inc.
    • 12.4.1. Company Overview
    • 12.4.2. Financial Performance
    • 12.4.3. Product Benchmarking
    • 12.4.4. Recent Development
  • 12.5. IBM Corporation
    • 12.5.1. Company Overview
    • 12.5.2. Financial Performance
    • 12.5.3. Product Benchmarking
    • 12.5.4. Recent Development
  • 12.6. Ivanti, Inc.
    • 12.6.1. Company Overview
    • 12.6.2. Financial Performance
    • 12.6.3. Product Benchmarking
    • 12.6.4. Recent Development
  • 12.7. Micro Focus International plc
    • 12.7.1. Company Overview
    • 12.7.2. Financial Performance
    • 12.7.3. Product Benchmarking
    • 12.7.4. Recent Development
  • 12.8. ServiceNow, Inc.
    • 12.8.1. Company Overview
    • 12.8.2. Financial Performance
    • 12.8.3. Product Benchmarking
    • 12.8.4. Recent Development
  • 12.9. SolarWinds Worldwide, LLC
    • 12.9.1. Company Overview
    • 12.9.2. Financial Performance
    • 12.9.3. Product Benchmarking
    • 12.9.4. Recent Development
  • 12.10. SysAid Technologies Ltd.
    • 12.10.1. Company Overview
    • 12.10.2. Financial Performance
    • 12.10.3. Product Benchmarking
    • 12.10.4. Recent Development
  • 12.11. TeamDynamix
    • 12.11.1. Company Overview
    • 12.11.2. Financial Performance
    • 12.11.3. Product Benchmarking
    • 12.11.4. Recent Development
  • 12.12. TOPdesk B.V.
    • 12.12.1. Company Overview
    • 12.12.2. Financial Performance
    • 12.12.3. Product Benchmarking
    • 12.12.4. Recent Development
  • 12.13. Vivantio Limited
    • 12.13.1. Company Overview
    • 12.13.2. Financial Performance
    • 12.13.3. Product Benchmarking
    • 12.13.4. Recent Development
  • 12.14. Zendesk, Inc
    • 12.14.1. Company Overview
    • 12.14.2. Financial Performance
    • 12.14.3. Product Benchmarking
    • 12.14.4. Recent Development
  • 12.15. Zoho Corporation Pvt. Ltd.
    • 12.15.1. Company Overview
    • 12.15.2. Financial Performance
    • 12.15.3. Product Benchmarking
    • 12.15.4. Recent Development