情報技術サービス管理（ITSM）市場規模、シェア、動向分析レポート：コンポーネント別、技術別、展開別、企業規模別、業界別、セグメント別予測、2023年～2030年

情報技術サービス管理（ITSM）市場の成長と動向：

Grand View Research, Inc.の最新レポートによると、世界の情報技術サービス管理（ITSM）市場規模は2030年までに182億4,000万米ドルに達する見込みです。

この業界は、2023年から2030年にかけて9.3％の有利なCAGRで成長すると予測されています。この成長の背景には、クラウドコンピューティングの普及やデジタルトランスフォーメーションへの取り組みなど、いくつかの重要な要因があります。企業は、顧客体験と満足度の向上に重点を置くことで、ITサービスを効率的に管理することの重要性をますます認識するようになっています。さらに、ITインフラの複雑化に伴い、サービス提供の合理化、コスト削減、ひいては顧客満足度の向上を実現するための堅牢なITSMソリューションが必要とされており、ITSMは現代のビジネス戦略にとって不可欠な要素となっています。企業が進化し続けるテクノロジーの展望をナビゲートし続ける中で、ITSMソリューションは、組織が変化するIT環境に適応し、新たな課題と機会への対応において俊敏性を確保することを可能にする、重要なイネーブラーとしての役割を果たします。

ITSMは、組織のテクノロジーへの依存度の高まりに伴うIT環境の複雑化により、今後数年間で継続的な成長が見込まれています。こうした複雑性を効果的に管理するために、構造化された効率的なITSMソリューションの必要性が浮き彫りになっています。さらに、デジタルトランスフォーメーションの重要性が高まっているため、ITSMはITサービスをトランスフォーメーションの目標に合わせる必要があります。ITSMにAIと機械学習を統合することで、タスクが自動化され、ITスタッフは戦略的イニシアチブに集中できるようになります。セルフサービスITSMが台頭し、ユーザーの満足度を向上させ、ITスタッフの作業負荷を軽減しています。さらに、ITセキュリティとコンプライアンスへの関心の高まりが、セキュリティ体制を強化し、ポリシーと手順を効果的に管理するためのITSMの導入を促進しています。

DevOpsとアジャイルプラクティスにより、組織はITサービスをより効率的に提供し、デジタル化された顧客の要求に応えることができるようになり、ITSMツールはその実装を促進しています。ITSMの実践において、顧客中心主義への顕著なシフトが見られ、顧客ニーズの理解と調整を強化するITSMツールによって支援されています。さらに、組織は、ITSMツールによって潜在的な問題を事前に特定し、解決することで、混乱を防ぐために、プロアクティブで予測的なサービス管理を採用しています。プラットフォーム・ベースのサービス管理への移行は、ITSMツールによって促進され、ITサービス・デリバリーのコストと複雑さを削減しています。さらに、インテリジェントなアナリティクスとレポーティングは貴重な洞察を提供し、ITサービスのパフォーマンスと意思決定を強化する力を組織に与えます。このように、DevOpsとアジャイル・プラクティスを統合し、顧客中心主義、プロアクティブで予測的なサービス管理、プラットフォーム・ベースのサービス・デリバリー、インテリジェントなアナリティクスを重視することで、ITSMはより効率的で、顧客志向で、データ主導の未来へと進化します。

情報技術サービス管理（ITSM）市場レポート：ハイライト

• ITSMソリューションは、企業がITサービスを効率的に管理するために不可欠であるため、2022年にはソリューション部門が市場を独占し、76.0%以上の収益シェアを占めました。
• クラウドベースのITサービスの採用が増加していることから、クラウド分野が予測期間中に最も高いCARを記録すると予測されます。ITインフラやアプリケーションをクラウドに移行する企業が増えており、クラウドベースのITSMソリューションの需要が高まっています。
• ネットワーク管理セグメントは、2022年に27%以上の最大の収益シェアを占めました。ネットワーク管理ソリューションは、企業のネットワーク監視、トラブルシューティング、管理を支援するさまざまな機能を提供します。
• 大企業は複雑なITインフラを持ち、多くのITサービスを管理する必要があるため、需要が高く、2022年には大企業セグメントが世界売上高の75％以上を占めて市場をリードしました。
• 2022年の世界市場は北米が支配的でした。しかし、アジア太平洋地域は2023年から2030年にかけて最も高いCAGRで成長すると予測されています。

目次

第1章 調査手法と範囲

第2章 エグゼクティブサマリー

第3章 市場変数、動向、および範囲

• 市場の系統
• 業界のバリューチェーン分析
• 情報技術サービス管理（ITSM）市場-市場力学
  • 市場促進要因の分析
  • 市場抑制要因分析
  • 業界の課題
• ビジネス環境ツール分析：コンピュータービジョン市場
  • ポーターのファイブフォース分析
  • PESTLE分析
• 経済メガトレンド分析

第4章 情報技術サービス管理（ITSM）市場：コンポーネント別推定・動向分析

• 情報技術サービス管理（ITSM）市場、コンポーネント別：重要なポイント
• 情報技術サービス管理（ITSM）市場：コンポーネントの変動分析、2022年および2030年
• ソリューション
• サービス

第5章 情報技術サービス管理（ITSM）市場：技術別推定・動向分析

• 情報技術サービス管理（ITSM）市場、技術別：重要なポイント
• 情報技術サービス管理（ITSM）市場：技術変動分析、2022年および2030年
• 構成管理
• パフォーマンス管理
• ネットワーク管理
• データベースマネージメントシステム
• その他の用途

第6章 情報技術サービス管理（ITSM）市場：展開別推定・動向分析

• 情報技術サービス管理（ITSM）市場、展開別：重要なポイント
• 情報技術サービス管理（ITSM）市場：展開変動分析、2022年および2030年
• クラウド
• オンプレミス

第7章 情報技術サービス管理（ITSM）市場：企業規模別推定・動向分析

• 情報技術サービス管理（ITSM）市場：企業規模別：重要なポイント
• 情報技術サービス管理（ITSM）市場：企業規模の変動分析、2022年および2030年
• 中小企業
• 大企業

第8章 情報技術サービス管理（ITSM）市場：業界別推定・動向分析

• 情報技術サービス管理（ITSM）市場、業界別：重要なポイント
• 情報技術サービス管理（ITSM）市場：業界別変動分析、2022年および2030年
• BFSI
• ヘルスケア
• 小売とeコマース
• ITとテレコム
• エネルギーとユーティリティ
• 政府および公共部門
• その他

第9章 情報技術サービス管理（ITSM）市場：地域別推定・動向分析

• 情報技術サービス管理（ITSM）市場：地域変動分析、2022年および2030年
• 北米
  • 市場推計・予測、2017～2030年
  • 米国
  • カナダ
• 欧州
  • 市場推計・予測、2017～2030年
  • ドイツ
  • フランス
  • 英国
• アジア太平洋地域
  • 市場推計・予測、2017～2030年
  • 中国
  • 日本
  • インド
  • オーストラリア
  • 韓国
• ラテンアメリカ
  • 市場推計・予測、2017～2030年
  • ブラジル
  • メキシコ
• 中東とアフリカ
  • 市場推計・予測、2017～2030年
  • サウジアラビア王国
  • アラブ首長国連邦
  • 南アフリカ
  • 市場推計・予測、2017～2030年

第10章 競合情勢

• 企業の分類
• 企業の市場での位置付け
• 企業ヒートマップ分析
• 戦略マッピング
• 企業プロファイル・一覧
  • ATLASSIAN
  • BMC SOFTWARE, INC
  • BROADCOM
  • CLOUD SOFTWARE GROUP, INC
  • FRESHWORKS INC.
  • HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
  • IBM CORPORATION
  • IVANTI.
  • OPEN TEXT
  • SERVICENOW.

List of Tables

• Table 1 ITSM - vertical snapshot & key buying criteria, 2017 - 2030
• Table 2 Global ITSM market, 2017 - 2030 (USD Billion)
• Table 3 Global ITSM market estimates and forecast by component, 2017 - 2030 (USD Billion)
• Table 4 Global ITSM market estimates and forecast by technology, 2017 - 2030 (USD Billion)
• Table 5 Global ITSM market estimates and forecast by deployment, 2017 - 2030 (USD Billion)
• Table 6 Global ITSM market estimates and forecast by enterprise size, 2017 - 2030 (USD Billion)
• Table 7 Global ITSM market estimates and forecast by vertical, 2017 - 2030 (USD Billion)
• Table 8 Global ITSM market estimates and forecasts by region, 2017 - 2030 (USD Billion)
• Table 9 ITSM market estimates and forecast by solution, 2017 - 2030 (USD Billion)
• Table 10 ITSM market estimates and forecast, by services, 2017 - 2030 (USD Billion)
• Table 11 ITSM market estimates and forecast by configuration management, 2017 - 2030 (USD Billion)
• Table 12 ITSM market estimates and forecast by performance management, 2017 - 2030 (USD Billion)
• Table 13 ITSM market estimates and forecast by network management, 2017 - 2030 (USD Billion)
• Table 14 ITSM market estimates and forecast by database management system, 2017 - 2030 (USD Billion)
• Table 15 ITSM market estimates and forecast, by other applications, 2017 - 2030 (USD Billion)
• Table 16 ITSM market estimates and forecast by cloud, 2017 - 2030 (USD Billion)
• Table 17 ITSM market estimates and forecast by on-premises, 2017 - 2030 (USD Billion)
• Table 18 ITSM market estimates and forecast by SMEs, 2017 - 2030 (USD Billion)
• Table 19 ITSM market estimates and forecast, by large enterprises, 2017 - 2030 (USD Billion)
• Table 20 ITSM market estimates and forecast by BFSI, 2017 - 2030 (USD Billion)
• Table 21 ITSM market estimates and forecast by healthcare, 2017 - 2030 (USD Billion)
• Table 22 ITSM market estimates and forecast, by retail & e-commerce, 2017 - 2030 (USD Billion)
• Table 23 ITSM market estimates and forecast by IT & telecom, 2017 - 2030 (USD Billion)
• Table 24 ITSM market estimates and forecast by energy & utilities, 2017 - 2030 (USD Billion)
• Table 25 ITSM market estimates and forecast, by government & public sector, 2017 - 2030 (USD Billion)
• Table 26 ITSM market estimates and forecast by others, 2017 - 2030 (USD Billion)
• Table 27 North America ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 28 North America ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 29 North America ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 30 North America ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 31 North America ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 32 North America ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 33 U.S. ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 34 U.S. ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 35 U.S. ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 36 U.S. ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 37 U.S. ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 38 U.S. ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 39 Canada ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 40 Canada ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 41 Canada ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 42 Canada ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 43 Canada ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 44 Canada ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 45 Europe ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 46 Europe ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 47 Europe ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 48 Europe ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 49 Europe ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 50 Europe ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 51 UK ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 52 UK ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 53 UK ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 54 UK ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 55 UK ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 56 UK ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 57 Germany ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 58 Germany ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 59 Germany ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 60 Germany ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 61 Germany ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 62 Germany ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 63 France ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 64 France ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 65 France ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 66 France ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 67 France ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 68 France ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 69 Asia Pacific ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 70 Asia Pacific ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 71 Asia Pacific ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 72 Asia Pacific ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 73 Asia Pacific ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 74 Asia Pacific ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 75 China ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 76 China ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 77 China ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 78 China ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 79 China ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 80 China ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 81 Japan ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 82 Japan ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 83 Japan ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 84 Japan ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 85 Japan ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 86 Japan ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 87 India ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 88 India ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 89 India ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 90 India ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 91 India ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 92 India ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 93 South Korea ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 94 South Korea ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 95 South Korea ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 96 South Korea ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 97 South Korea ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 98 South Korea ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 99 Australia ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 100 Australia ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 101 Australia ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 102 Australia ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 103 Australia ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 104 Australia ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 105 Latin America ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 106 Latin America ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 107 Latin America ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 108 Latin America ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 109 Latin America ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 110 Latin America ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 111 Brazil ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 112 Brazil ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 113 Brazil ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 114 Brazil ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 115 Brazil ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 116 Brazil ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 117 Mexico ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 118 Mexico ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 119 Mexico ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 120 Mexico ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 121 Mexico ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 122 Mexico ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 123 Middle East & Africa ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 124 Middle East & Africa ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 125 Middle East & Africa ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 126 Middle East & Africa ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 127 Middle East & Africa ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 128 Middle East & Africa ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 129 KSA ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 130 KSA ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 131 KSA ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 132 KSA ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 133 KSA ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 134 KSA ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 135 UAE ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 136 UAE ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 137 UAE ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 138 UAE ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 139 UAE ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 140 UAE ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)
• Table 141 South Africa ITSM Market Estimates and Forecast, 2017 - 2030 (USD Billion)
• Table 142 South Africa ITSM market estimates and forecast, by component, 2017 - 2030 (USD Billion)
• Table 143 South Africa ITSM market estimates and forecast, by technology, 2017 - 2030 (USD Billion)
• Table 144 South Africa ITSM market estimates and forecast, by deployment, 2017 - 2030 (USD Billion)
• Table 145 South Africa ITSM market estimates and forecast, by enterprise size, 2017 - 2030 (USD Billion)
• Table 146 South Africa ITSM market estimates and forecast, by vertical, 2017 - 2030 (USD Billion)

List of Figures

• Fig. 1 ITSM Market Snapshot
• Fig. 2 ITSM Market Segmentation & Scope
• Fig. 3 ITSM Market Penetration & Growth Prospect Mapping
• Fig. 4 ITSM Market Value Chain Analysis
• Fig. 5 ITSM Market Dynamics
• Fig. 6 ITSM Market Porter's Analysis
• Fig. 7 ITSM Market: Component Movement Analysis
• Fig. 8 ITSM Market: Technology Movement Analysis
• Fig. 9 ITSM Market: Deployment Movement Analysis
• Fig. 10 ITSM Market: Enterprise Size Type Movement Analysis
• Fig. 11 ITSM Market: Vertical Movement Analysis
• Fig. 12 ITSM Market: Regional Movement Analysis

Information Technology Service Management (ITSM) Market Growth & Trends:

The global Information Technology Service Management (ITSM) market size is expected to reach USD 18.24 billion by 2030, according to a new report by Grand View Research, Inc.. The industry is anticipated to grow at a lucrative CAGR of 9.3% from 2023 to 2030. This growth is attributed to several key factors, including the widespread adoption of cloud computing and digital transformation initiatives. Businesses increasingly recognize the importance of efficiently managing their IT services, driven by a focus on enhancing customer experience and satisfaction. Moreover, the growing complexity of IT infrastructures necessitates robust ITSM solutions to streamline service delivery, reduce costs, and ultimately boost customer satisfaction, making ITSM a vital component of modern business strategies. As businesses continue to navigate the evolving landscape of technology, ITSM solutions serve as critical enablers, allowing organizations to adapt to changing IT environments and ensure agility in responding to emerging challenges and opportunities.

ITSM is poised for continuous growth in the coming years due to the increasing complexity of IT environments, driven by organizations' growing reliance on technology. It highlights the need for structured and efficient ITSM solutions to manage these complexities effectively. Moreover, the rising significance of digital transformation necessitates ITSM to align IT services with transformation goals. Integrating AI and machine learning in ITSM automates tasks, enabling IT staff to focus on strategic initiatives. Self-service ITSM is rising, improving user satisfaction and reducing IT staff workloads. In addition, the heightened focus on IT security and compliance is driving the implementation of ITSM to enhance security postures and manage policies and procedures effectively.

DevOps and agile practices enable organizations to deliver IT services more efficiently to meet digital customer demands, with ITSM tools facilitating implementation. There's a notable shift towards customer-centricity in ITSM practices, aided by ITSM tools that enhance understanding and alignment with customer needs. Further, organizations are adopting proactive and predictive service management to prevent disruptions, with ITSM tools helping identify and resolve potential issues in advance. A transition to platform-based service management is reducing IT service delivery costs and complexity, facilitated by ITSM tools. In addition, intelligent analytics and reporting provide valuable insights, empowering organizations to enhance IT service performance and decision-making. Thus, integrating DevOps and agile practices, focusing on customer-centricity, proactive and predictive service management, platform-based service delivery, and intelligent analytics collectively drives the evolution of ITSM towards a more efficient, customer-oriented, and data-driven future.

Information Technology Service Management (ITSM) Market Report Highlights:

• The solutions segment dominated the market in 2022 and accounted for a revenue share of over 76.0%, as ITSM solutions are essential for businesses to manage their IT services effectively
• The cloud segment is anticipated to register the highest CAR over the forecast period due to the increasing adoption of cloud-based IT services. More and more businesses are moving their IT infrastructure and applications to the cloud, driving demand for cloud-based ITSM solutions
• The network management segment held the largest revenue share of over 27% in 2022. Network management solutions provide a range of features to help businesses monitor, troubleshoot, and manage their networks
• The large enterprises segment led the market in 2022 accounting for over 75% of the global revenue due to high demand as large enterprises have complex IT infrastructures and need to manage many IT services
• North America dominated the global market in 2022. However, Asia Pacific is projected to grow at the highest CAGR from 2023 to 2030

Table of Contents

Chapter 1. Methodology And Scope

• 1.1. Research Methodology
• 1.2. Research Scope And Assumptions
• 1.3. Information Procurement
  • 1.3.1. Purchased Database
  • 1.3.2. GVR's Internal Database
  • 1.3.3. Secondary Sources & Third-party Perspectives
  • 1.3.4. Primary Research
• 1.4. Information Analysis
  • 1.4.1. Data Analysis Models
• 1.5. Market Formulation & Data Visualization
• 1.6. Data Validation & Publishing

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segmental Outlook
• 2.3. Competitive Insights

Chapter 3. Market Variables, Trends, And Scope

• 3.1. Market Lineage
• 3.2. Industry Value Chain Analysis
• 3.3. ITSM Market - Market Dynamics
  • 3.3.1. Market Driver Analysis
    • 3.3.1.1. Shift Towards Cloud-based ITSM Solution
    • 3.3.1.2. Need For Improved It Service Delivery
  • 3.3.2. Market Restraint Analysis
    • 3.3.2.1. High-cost Of The ITSM Solutions
  • 3.3.3. Industry Challenges
• 3.4. Business Environmental Tools Analysis: Computer Vision Market
  • 3.4.1. Porter's Five Forces Analysis
    • 3.4.1.1. Bargaining Power Of Suppliers
    • 3.4.1.2. Bargaining Power Of Buyers
    • 3.4.1.3. Threat Of Substitution
    • 3.4.1.4. Threat Of New Entrants
    • 3.4.1.5. Competitive Rivalry
  • 3.4.2. Pestle Analysis
    • 3.4.2.1. Political Landscape
    • 3.4.2.2. Economic Landscape
    • 3.4.2.3. Social Landscape
    • 3.4.2.4. Technology Landscape
    • 3.4.2.5. Environmental Landscape
    • 3.4.2.6. Legal Landscape
• 3.5. Economic Mega Trend Analysis

Chapter 4. ITSM Market: Component Estimates & Trend Analysis

• 4.1. ITSM Market, By Component: Key Takeaways
• 4.2. ITSM Market: Component Movement Analysis, 2022 & 2030
• 4.3. Solution
  • 4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 4.4. Services
  • 4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 5. ITSM Market: Technology Estimates & Trend Analysis

• 5.1. ITSM Market, By Technology: Key Takeaways
• 5.2. ITSM Market: Technology Movement Analysis, 2022 & 2030
• 5.3. Configuration Management
  • 5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 5.4. Performance Management
  • 5.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 5.5. Network Management
  • 5.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 5.6. Database Management System
  • 5.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 5.7. Other Applications
  • 5.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 6. ITSM Market: Deployment Estimates & Trend Analysis

• 6.1. ITSM Market, By Deployment: Key Takeaways
• 6.2. ITSM Market: Deployment Movement Analysis, 2022 & 2030
• 6.3. Cloud
  • 6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 6.4. On-premises
  • 6.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 7. ITSM Market: Enterprise Size Estimates & Trend Analysis

• 7.1. ITSM Market, By Enterprise Size: Key Takeaways
• 7.2. ITSM Market: Enterprise Size Movement Analysis, 2022 & 2030
• 7.3. SMEs
  • 7.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 7.4. Large Enterprises
  • 7.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 8. ITSM Market: Vertical Estimates & Trend Analysis

• 8.1. ITSM Market, By Vertical: Key Takeaways
• 8.2. ITSM Market: Vertical Movement Analysis, 2022 & 2030
• 8.3. BFSI
  • 8.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 8.4. Healthcare
  • 8.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 8.5. Retail & E-commerce
  • 8.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 8.6. It & Telecom
  • 8.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 8.7. Energy & Utilities
  • 8.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 8.8. Government & Public Sector
  • 8.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 8.9. Others
  • 8.9.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 9. ITSM Market: Regional Estimates & Trend Analysis

• 9.1. ITSM Market: Regional Movement Analysis, 2022 & 2030
• 9.2. North America
  • 9.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.2.2. U.S.
    • 9.2.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.2.3. Canada
    • 9.2.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 9.3. Europe
  • 9.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.3.2. Germany
    • 9.3.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.3.3. France
    • 9.3.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.3.4. UK
    • 9.3.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 9.4. Asia Pacific
  • 9.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4.2. China
    • 9.4.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4.3. Japan
    • 9.4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4.4. India
    • 9.4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4.5. Australia
    • 9.4.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4.6. South Korea
    • 9.4.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 9.5. Latin America
  • 9.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.5.2. Brazil
    • 9.5.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.5.3. Mexico
    • 9.5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
• 9.6. Middle East & Africa
  • 9.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.6.2. Kingdom Of Saudi Arabia
    • 9.6.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.6.3. UAE
    • 9.6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.6.4. South Africa
  • 9.6.5. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 10. Competitive Landscape

• 10.1. Company Categorization
• 10.2. Company Market Positioning
• 10.3. Company Heat Map Analysis
• 10.4. Strategy Mapping
• 10.5. Company Profiles/listing
  • 10.5.1. ATLASSIAN
    • 10.5.1.1. Overview
    • 10.5.1.2. Financial Performance
    • 10.5.1.3. Product Benchmarking
    • 10.5.1.4. Strategic Initiatives
  • 10.5.2. BMC SOFTWARE, INC
    • 10.5.2.1. Overview
    • 10.5.2.2. Financial Performance
    • 10.5.2.3. Product Benchmarking
    • 10.5.2.4. Strategic Initiatives
  • 10.5.3. BROADCOM
    • 10.5.3.1. Overview
    • 10.5.3.2. Financial Performance
    • 10.5.3.3. Product Benchmarking
    • 10.5.3.4. Strategic Initiatives
  • 10.5.4. CLOUD SOFTWARE GROUP, INC
    • 10.5.4.1. Overview
    • 10.5.4.2. Financial Performance
    • 10.5.4.3. Product Benchmarking
    • 10.5.4.4. Strategic Initiatives
  • 10.5.5. FRESHWORKS INC.
    • 10.5.5.1. Overview
    • 10.5.5.2. Financial Performance
    • 10.5.5.3. Product Benchmarking
    • 10.5.5.4. Strategic Initiatives
  • 10.5.6. HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
    • 10.5.6.1. Overview
    • 10.5.6.2. Financial Performance
    • 10.5.6.3. Product Benchmarking
    • 10.5.6.4. Strategic Initiatives
  • 10.5.7. IBM CORPORATION
    • 10.5.7.1. Overview
    • 10.5.7.2. Financial Performance
    • 10.5.7.3. Product Benchmarking
    • 10.5.7.4. Strategic Initiatives
  • 10.5.8. IVANTI.
    • 10.5.8.1. Overview
    • 10.5.8.2. Financial Performance
    • 10.5.8.3. Product Benchmarking
    • 10.5.8.4. Strategic Initiatives
  • 10.5.9. OPEN TEXT
    • 10.5.9.1. Overview
    • 10.5.9.2. Financial Performance
    • 10.5.9.3. Product Benchmarking
    • 10.5.9.4. Strategic Initiatives
  • 10.5.10. SERVICENOW.
    • 10.5.10.1. Overview
    • 10.5.10.2. Financial Performance
    • 10.5.10.3. Product Benchmarking
    • 10.5.10.4. Strategic Initiatives