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表紙：情報技術サービス管理（ITSM）市場：展開タイプ別、用途別、国別、地域別- 産業分析、市場規模、市場シェア、2023年～2030年予測
市場調査レポート
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1364697

情報技術サービス管理（ITSM）市場：展開タイプ別、用途別、国別、地域別- 産業分析、市場規模、市場シェア、2023年～2030年予測

Information Technology Service Management (ITSM) Market, By Deployment Type, By Application, By Country, and By Region - Industry Analysis, Market Size, Market Share & Forecast from 2023-2030
出版日: | 発行: AnalystView Market Insights | ページ情報: 英文 205 Pages | 納期: 2～3営業日

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情報技術サービス管理（ITSM）市場：展開タイプ別、用途別、国別、地域別- 産業分析、市場規模、市場シェア、2023年～2030年予測
出版日: 2023年10月01日
発行: AnalystView Market Insights
ページ情報: 英文 205 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

レポートハイライト

情報技術サービス管理（ITSM）市場規模は2022年に31億680万米ドルとなり、2023年から2030年にかけてCAGR 9.2%で拡大

情報技術サービス管理（ITSM）市場-市場力学

数多くのクラウドベースのアプリケーションにまたがるIoTの採用と、遠隔地のアプリケーションへの過度の依存が、市場の需要を促進すると予想されます。

クラウドベースのアプリケーションやサービスの開発により、IT環境の複雑さが増しています。組織は、コミュニケーション、コラボレーション、データ保存、処理など、さまざまな目的でこれらのアプリケーションに依存しています。ITSMは、IoTデバイスの効率的な機能を保証し、発生する可能性のある問題を解決する上で不可欠な役割を果たしています。シスコによると、2030年までに5,000億台のデバイスがインターネットに接続されると予想されています。Tech Juryによれば、毎秒127台の新しいIoTデバイスがインターネットに接続しています。さらに、新興経済諸国は情報技術インフラへの投資を急速に進めています。このことは、ITSMソリューションがこれまで十分なサービスを受けていなかった分野に浸透する大きな可能性を与えています。しかし、組織におけるITSMツールの重要性が高まるにつれ、セキュリティの脆弱性が重大なリスクとなり、サイバー攻撃の標的となっています。

情報技術サービス管理（ITSM）市場-主要インサイト

  • 調査アナリストの分析によると、紙袋包装の世界市場は予測期間（2023-2030年）に約9.2%のCAGRで毎年成長すると予測されています。
  • デプロイメントタイプのセグメンテーションに基づくと、クラウドベースが2022年に最大の市場シェアを示すと予測されました。
  • アプリケーション別では、IT・通信が2022年の主要タイプです。
  • 地域別では、北米が2022年に収益を生み出す主要市場です。

情報技術サービス管理（ITSM）市場-セグメンテーション分析：

世界の情報技術サービス管理（ITSM）市場は、展開タイプ、アプリケーション、地域に基づいてセグメント化されます。

市場はデプロイメントタイプによって3つに分類される：クラウドベースとオンプレミスです。クラウドベースのセグメントが市場を独占しています。クラウドITSM市場は近年着実に成長しています。企業のデジタル業務への移行が急速に進む中、クラウドベースのITSM製品に対するニーズが高まっています。

市場はアプリケーションによって2つのカテゴリーに分けられる：BFSI、製造、政府・教育、IT・通信、小売、旅行・ホスピタリティ、ヘルスケア、その他です。IT・通信分野が市場を独占しており、予測期間中もその優位性を維持するとみられます。情報技術サービス管理（ITSM）は、IT・通信分野で特に大きな影響力を持っているが、これはこれらの事業が提供するサービスの性質とITSMの概念との間に固有の関係があるためです。

情報技術サービス管理（ITSM）市場-地理的洞察

地理的には、この市場は北米、ラテンアメリカ、欧州、アジア太平洋、中東・アフリカの各地域に広がっています。これらの地域は、ビジネスをもたらす国によってさらに分けられます。北米は、クラウド技術の採用率が高く、同地域のエンドユーザー産業によるITサービス向上のニーズが高まっていることから、市場の成長を支配すると予想されています。クラウド・コンピューティングは北米の企業で急速に採用されています。この地域には、Amazon Web Services、Microsoft Azure、Google Cloud Platformなど、世界トップクラスのクラウドプロバイダーが存在します。このような高い導入率のため、クラウドベースのサービスやインフラを効率的に管理できるITSMソリューションに対する需要が非常に高まっています。クラウド導入統計によると、米国のパブリッククラウド市場は2023年末までに2,581億米ドルに達すると予測されています。欧州は、クラウド、オンプレミス、ハイブリッドモデルを含むITインフラの拡大により、予測期間中2番目に大きな市場となっています。

情報技術サービス管理（ITSM）市場-競合情勢：

情報技術サービス管理（ITSM）市場は、優れたITサービス管理の重要性を認識する多様な業界からの需要の高まりを特徴とするダイナミックな市場です。ITSM市場における競争と需要のダイナミックな関係は、イノベーション、より顧客中心のソリューション、より戦略的なコラボレーションを促進します。ビジネスが進化し、ITインフラがより複雑化するにつれて、高度なITSMソリューションへの需要は持続し、業界の活力と競争力は維持されるでしょう。例えば、2020年7月7日、情報化企業向けソリューションのリーディング・プロバイダーであるASGテクノロジーズは、ワークロード自動化・オーケストレーション・ソリューションの最新バージョンであるASG-Enterprise Orchestrator 4.1.3を発表しました。このリリースは、ITアプリケーションとインフラストラクチャ上で実行されるビジネスサービスの設計、実装、スケジューリング、自動化を実現するために、ITインフラストラクチャと運用のリーダーやチームを支援するASGのコミットメントを前進させるものです。

目次

第1章 情報技術サービス管理（ITSM）市場概要

  • 調査範囲
  • 市場推定年数

第2章 エグゼクティブサマリー

  • 市場内訳
  • 競合考察

第3章 情報技術サービス管理（ITSM）の主要な市場動向

  • 市場促進要因
  • 市場抑制要因
  • 市場機会
  • 今後の市場動向

第4章 情報技術サービス管理（ITSM）業界の調査

  • PEST分析
  • ポーターのファイブフォース分析
  • 成長見通しのマッピング
  • 規制枠組みの分析

第5章 情報技術サービス管理（ITSM）市場：COVID-19症の影響分析

  • 新型コロナウイルス感染症以前の影響分析
  • 新型コロナウイルス感染症後の影響分析

第6章 情報技術サービス管理（ITSM）市場情勢

  • 情報技術サービス管理（ITSM）市場シェア分析、2022年
  • 主要メーカー別の内訳データ
    • 既存企業の分析
    • 新興企業の分析

第7章 情報技術サービス管理（ITSM）市場- 導入タイプ別

  • 概要
    • 導入タイプ別のセグメントシェア分析
    • クラウド
    • オンプレミス

第8章 情報技術サービス管理（ITSM）市場- アプリケーション別

  • 概要
    • アプリケーション別のセグメントシェア分析
    • BFSI
    • 製造業
    • 政府と教育
    • IT・通信
    • 小売り
    • 旅行とホスピタリティ
    • ヘルスケア
    • 他

第9章 情報技術サービス管理（ITSM）市場-地域別

  • イントロダクション
  • 北米
    • 概要
    • 北米の主要メーカー
    • 米国
    • カナダ
  • 欧州
    • 概要
    • 欧州の主要メーカー
    • ドイツ
    • イタリア
    • 英国
    • フランス
    • ロシア
    • オランダ
    • スウェーデン
    • ポーランド
    • その他
  • アジア太平洋（APAC）
    • 概要
    • アジア太平洋地域の主要メーカー
    • インド
    • 中国
    • 日本
    • 韓国
    • オーストラリア
    • タイ
    • インドネシア
    • フィリピン
    • その他
  • ラテンアメリカ
    • 概要
    • ラテンアメリカの主要メーカー
    • ブラジル
    • メキシコ
    • アルゼンチン
    • コロンビア
    • その他
  • 中東とアフリカ
    • 概要
    • 中東およびアフリカの主要メーカー
    • サウジアラビア
    • アラブ首長国連邦
    • イスラエル
    • トルコ
    • アルジェリア
    • エジプト
    • その他

第10章 主要ベンダー分析- 情報技術サービス管理（ITSM）業界

  • 競合ダッシュボード
  • 企業プロファイル
    • IBM Corporation
    • ASG Technologies Group, Inc.
    • Atlassian Corporation Plc
    • Micro Focus International PLC
    • Broadcom Inc.
    • BMC Software
    • SAP
    • Epicor
    • Freshworks

第11章 アナリストの全方位展望

図表

List of Tables

  • TABLE List of data sources
  • TABLE Market drivers; Impact Analysis
  • TABLE Market restraints; Impact Analysis
  • TABLE Information Technology Service Management (ITSM) Market: Deployment Type Snapshot (2022)
  • TABLE Segment Dashboard; Definition and Scope, by Deployment Type
  • TABLE Global Information Technology Service Management (ITSM) Market, by Deployment Type 2018-2030 (USD Million)
  • TABLE Information Technology Service Management (ITSM) Market: Application Snapshot (2022)
  • TABLE Segment Dashboard; Definition and Scope, by Application
  • TABLE Global Information Technology Service Management (ITSM) Market, by Application 2018-2030 (USD Million)
  • TABLE Information Technology Service Management (ITSM) Market: Regional snapshot (2022)
  • TABLE Segment Dashboard; Definition and Scope, by Region
  • TABLE Global Information Technology Service Management (ITSM) Market, by Region 2018-2030 (USD Million)
  • TABLE North America Information Technology Service Management (ITSM) Market, by Country, 2018-2030 (USD Million)
  • TABLE North America Information Technology Service Management (ITSM) Market, by Deployment Type, 2018-2030 (USD Million)
  • TABLE North America Information Technology Service Management (ITSM) Market, by Application, 2018-2030 (USD Million)
  • TABLE Europe Information Technology Service Management (ITSM) Market, by Country, 2018-2030 (USD Million)
  • TABLE Europe Information Technology Service Management (ITSM) Market, by Deployment Type, 2018-2030 (USD Million)
  • TABLE Europe Information Technology Service Management (ITSM) Market, by Application, 2018-2030 (USD Million)
  • TABLE Asia Pacific Information Technology Service Management (ITSM) Market, by Country, 2018-2030 (USD Million)
  • TABLE Asia Pacific Information Technology Service Management (ITSM) Market, by Deployment Type, 2018-2030 (USD Million)
  • TABLE Asia Pacific Information Technology Service Management (ITSM) Market, by Application, 2018-2030 (USD Million)
  • TABLE Latin America Information Technology Service Management (ITSM) Market, by Country, 2018-2030 (USD Million)
  • TABLE Latin America Information Technology Service Management (ITSM) Market, by Deployment Type, 2018-2030 (USD Million)
  • TABLE Latin America Information Technology Service Management (ITSM) Market, by Application, 2018-2030 (USD Million)
  • TABLE Middle East and Africa Information Technology Service Management (ITSM) Market, by Country, 2018-2030 (USD Million)
  • TABLE Middle East and Africa Information Technology Service Management (ITSM) Market, by Deployment Type, 2018-2030 (USD Million)
  • TABLE Middle East and Africa Information Technology Service Management (ITSM) Market, by Application, 2018-2030 (USD Million)

List of Figures

  • FIGURE Information Technology Service Management (ITSM) Market Segmentation
  • FIGURE Market research methodology
  • FIGURE Value chain analysis
  • FIGURE Porter's Five Forces Analysis
  • FIGURE Market Attractiveness Analysis
  • FIGURE COVID-19 Impact Analysis
  • FIGURE Pre & Post COVID-19 Impact Comparision Study
  • FIGURE Competitive Landscape; Key company market share analysis, 2022
  • FIGURE Deployment Type segment market share analysis, 2022 & 2030
  • FIGURE Deployment Type segment market size forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Application segment market share analysis, 2022 & 2030
  • FIGURE Application segment market size forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Regional segment market share analysis, 2022 & 2030
  • FIGURE Regional segment market size forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE North America Information Technology Service Management (ITSM) Market share and leading players, 2022
  • FIGURE Europe Information Technology Service Management (ITSM) Market share and leading players, 2022
  • FIGURE Asia Pacific Information Technology Service Management (ITSM) Market share and leading players, 2022
  • FIGURE Latin America Information Technology Service Management (ITSM) Market share and leading players, 2022
  • FIGURE Middle East and Africa Information Technology Service Management (ITSM) Market share and leading players, 2022
  • FIGURE North America market share analysis by country, 2022
  • FIGURE U.S. Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Canada Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Europe Information Technology Service Management (ITSM) Market share analysis by country, 2022
  • FIGURE Germany Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Spain Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Italy Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE France Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE UK Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Russia Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Netherlands Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Sweden Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Poland Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Rest of the Europe Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Asia Pacific Information Technology Service Management (ITSM) Market share analysis by country, 2022
  • FIGURE India Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE China Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Japan Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE South Korea Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Australia Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Thailand Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Indonesia Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Phillipines Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Rest of APAC Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Latin America Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Latin America Information Technology Service Management (ITSM) Market share analysis by country, 2022
  • FIGURE Brazil Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Mexico Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Argentina Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Colombia Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Rest of LATAM Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Middle East and Africa Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Middle East and Africa Information Technology Service Management (ITSM) Market share analysis by country, 2022
  • FIGURE Saudi Arabia Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE United Arab Emirates Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Israel Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Turkey Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Algeria Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Egypt Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
  • FIGURE Rest of MEA Information Technology Service Management (ITSM) Market size, forecast and trend analysis, 2018 to 2030 (USD Million)
目次
Product Code: ANV1754

REPORT HIGHLIGHT

Information technology service management (ITSM) Market size was valued at USD 3,106.8 Million in 2022, expanding at a CAGR of 9.2% from 2023 to 2030.

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing information technology services to meet the needs of end users and help organizations achieve their business goals. ITSM encompasses all discrete actions and procedures that support a service throughout its lifespan, from service and change management to problem, incident, asset, and knowledge management. ITSM's major goal is to enable effective deployment, operation, and administration of all IT resources for every end user across an organization. Customers, employees, and business partners are examples of end users. Any hardware, software, or computing asset, such as a laptop computer, software program, cloud storage solution, or virtual server, can be considered an IT resource.

Information Technology Service Management (ITSM)Market- Market Dynamics

Adoption of the IoT across numerous cloud-based apps, and excessive reliance on distant applications are expected to propel market demand.

The development of cloud-based applications and services has increased the complexity of IT environments. Organizations rely on these applications for a variety of purposes, including communication, collaboration, data storage, and processing. ITSM plays an essential role in assuring the efficient functioning of IoT devices and resolving any issues that may arise. According to Cisco, 500 billion devices are expected to be connected to the internet by 2030. Tech Jury tells us that every second 127 new IoT devices connect to the internet. Furthermore, developing economies are rapidly investing in information technology infrastructure. This gives an excellent potential for ITSM solutions to penetrate previously underserved sectors. However, The increasing importance of ITSM tools in organizations has led to them becoming cyberattack targets, with security vulnerabilities posing significant risks.

Information Technology Service Management (ITSM)Market- Key Insights

  • As per the analysis shared by our research analyst, the global paper bags packaging market is estimated to grow annually at a CAGR of around 9.2% over the forecast period (2023-2030)
  • Based on Deployment type segmentation, Cloud-based was predicted to show maximum market share in the year 2022
  • Based on Application segmentation, IT and Telecommunication was the leading type in 2022
  • On the basis of region, North America was the leading revenue generator in 2022

Information Technology Service Management (ITSM)Market- Segmentation Analysis:

The Global Information technology service management (ITSM) Market is segmented on the basis of Deployment Type, Application, and Region.

The market is divided into three categories based on Deployment type: Cloud-based and On-Premises. Cloud-based segment dominates the market. The cloud ITSM market has grown steadily in recent years. As enterprises rapidly migrate to digital operations, the need for cloud-based ITSM products has increased.

The market is divided into two categories based on application: BFSI, Manufacturing, Government and Education, IT and Telecommunication, Retail, Travel and Hospitality, Healthcare, and Others. The IT and Telecommunication sector dominates the market and is likely to maintain its dominance during the forecast period. Information technology service management (ITSM) has been particularly influential in the IT and telecommunications sectors due to the inherent relationship between the nature of the services provided by these businesses and the concepts of ITSM.

Information Technology Service Management (ITSM) Market- Geographical Insights

Geographically, this market is widespread in the regions of North America, Latin America, Europe, Asia Pacific, and the Middle East and Africa. These regions are further divided as per the nations bringing business. North America is expected to dominate the growth of the market, due to the high adoption of cloud technology and the growing need for improving IT services by the end-user industries in the region. Cloud computing has been quickly adopted by North American businesses. The region is home to some of the world's top cloud providers, including Amazon Web Services, Microsoft Azure, and Google Cloud Platform. Because of this high adoption rate, there is a huge demand for ITSM solutions that can efficiently manage cloud-based services and infrastructures. The U.S. public cloud market is projected to reach USD 258.10 billion by the end of 2023, according to cloud adoption statistics. Europe is the second largest market in the forecast period, due to the expansion of IT infrastructures, including cloud, on-premises, and hybrid models.

Information Technology Service Management (ITSM)Market- Competitive Landscape:

The market for Information Technology Service Management (ITSM) is dynamic, characterized by rising demand from diverse industries that recognize the importance of good IT service management. The dynamic connection between competition and demand in the ITSM market fosters innovation, more customer-centric solutions, and more strategic collaborations. As businesses evolve and IT infrastructures become more complex, the demand for advanced ITSM solutions will persist, keeping the industry dynamic and competitive. For example, on July 07, 2020, ASG Technologies, a leading provider of solutions for information-powered enterprises, unveiled the newest version of its workload automation and orchestration solution, ASG-Enterprise Orchestrator 4.1.3. This release advances ASG's commitment to arm IT infrastructure & operations leaders and teams to design, implement, schedule, and automate business services running on IT applications and infrastructure.

Recent Developments:

On June 21, 2023, BMC, a global leader in software solutions for the Autonomous Digital Enterprise, was named a Leader in the 2023 GigaOm Radar for IT Service Management (ITSM) report1. The report highlights BMC artificial intelligence (AI) features as well as change management and service delivery risk capabilities as top-performing features.

SCOPE OF THE REPORT

The scope of this report covers the market by its major segments, which include as follows:

GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET KEY PLAYERS

  • IBM Corporation
  • ASG Technologies Group, Inc.
  • Atlassian Corporation Plc
  • Micro Focus International PLC
  • Broadcom Inc.
  • BMC Software
  • SAP
  • Epicor
  • Freshworks

GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET, BY DEPLOYMENT TYPE

  • Cloud
  • On-Premises

GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET, BY APPLICATION

  • BFSI
  • Manufacturing
  • Government and Education
  • IT and Telecommunication
  • Retail
  • Travel and Hospitality
  • Healthcare
  • Other

GLOBAL INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) MARKET, BY REGION

  • North America
    • The U.S.
    • Canada
  • Europe
    • Germany
    • France
    • Italy
    • Spain
    • United Kingdom
    • Russia
    • Netherlands
    • Sweden
    • Poland
    • Rest of Europe
  • Asia Pacific
    • India
    • China
    • South Korea
    • Japan
    • Australia
    • Thailand
    • Indonesia
    • Philippines
    • Rest of APAC
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Colombia
    • Rest of LATAM
  • The Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Israel
    • Turkey
    • Algeria
    • Egypt
    • Rest of MEA

Table of Contents

1. Information Technology Service Management (ITSM) Market Overview

  • 1.1. Study Scope
  • 1.2. Market Estimation Years

2. Executive Summary

  • 2.1. Market Snippet
    • 2.1.1. Information Technology Service Management (ITSM) Market Snippet by Deployment Type
    • 2.1.2. Information Technology Service Management (ITSM) Market Snippet by Application
    • 2.1.3. Information Technology Service Management (ITSM) Market Snippet by Country
    • 2.1.4. Information Technology Service Management (ITSM) Market Snippet by Region
  • 2.2. Competitive Insights

3. Information Technology Service Management (ITSM) Key Market Trends

  • 3.1. Information Technology Service Management (ITSM) Market Drivers
    • 3.1.1. Impact Analysis of Market Drivers
  • 3.2. Information Technology Service Management (ITSM) Market Restraints
    • 3.2.1. Impact Analysis of Market Restraints
  • 3.3. Information Technology Service Management (ITSM) Market Opportunities
  • 3.4. Information Technology Service Management (ITSM) Market Future Trends

4. Information Technology Service Management (ITSM) Industry Study

  • 4.1. PEST Analysis
  • 4.2. Porter's Five Forces Analysis
  • 4.3. Growth Prospect Mapping
  • 4.4. Regulatory Framework Analysis

5. Information Technology Service Management (ITSM) Market: COVID-19 Impact Analysis

  • 5.1. Pre-COVID-19 Impact Analysis
  • 5.2. Post-COVID-19 Impact Analysis
    • 5.2.1. Top Performing Segments
    • 5.2.2. Marginal Growth Segments
    • 5.2.3. Top Looser Segments
    • 5.2.4. Marginal Loss Segments

6. Information Technology Service Management (ITSM) Market Landscape

  • 6.1. Information Technology Service Management (ITSM) Market Share Analysis, 2022
  • 6.2. Breakdown Data, by Key Manufacturer
    • 6.2.1. Established Players' Analysis
    • 6.2.2. Emerging Players' Analysis

7. Information Technology Service Management (ITSM) Market - By Deployment Type

  • 7.1. Overview
    • 7.1.1. Segment Share Analysis, By Deployment Type, 2022 & 2030 (%)
    • 7.1.2. Cloud
    • 7.1.3. On-Premises

8. Information Technology Service Management (ITSM) Market - By Application

  • 8.1. Overview
    • 8.1.1. Segment Share Analysis, By Application, 2022 & 2030 (%)
    • 8.1.2. BFSI
    • 8.1.3. Manufacturing
    • 8.1.4. Government and Education
    • 8.1.5. IT and Telecommunication
    • 8.1.6. Retail
    • 8.1.7. Travel and Hospitality
    • 8.1.8. Healthcare
    • 8.1.9. Other

9. Information Technology Service Management (ITSM) Market- By Geography

  • 9.1. Introduction
    • 9.1.1. Segment Share Analysis, By Geography, 2022 & 2030 (%)
  • 9.2. North America
    • 9.2.1. Overview
    • 9.2.2. Information Technology Service Management (ITSM) Key Manufacturers in North America
    • 9.2.3. North America Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
    • 9.2.4. North America Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
    • 9.2.5. North America Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.2.6. U.S.
      • 9.2.6.1. Overview
      • 9.2.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.2.6.3. U.S. Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.2.6.4. U.S. Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.2.7. Canada
      • 9.2.7.1. Overview
      • 9.2.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.2.7.3. Canada Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.2.7.4. Canada Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
  • 9.3. Europe
    • 9.3.1. Overview
    • 9.3.2. Information Technology Service Management (ITSM) Key Manufacturers in Europe
    • 9.3.3. Europe Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
    • 9.3.4. Europe Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
    • 9.3.5. Europe Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.6. Germany
      • 9.3.6.1. Overview
      • 9.3.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.6.3. Germany Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.6.4. Germany Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.7. Italy
      • 9.3.7.1. Overview
      • 9.3.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.7.3. Italy Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.7.4. Italy Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.8. United Kingdom
      • 9.3.8.1. Overview
      • 9.3.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.8.3. United Kingdom Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.8.4. United Kingdom Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.9. France
      • 9.3.9.1. Overview
      • 9.3.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.9.3. France Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.9.4. France Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.10. Russia
      • 9.3.10.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.10.2. Russia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.10.3. Russia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.11. Netherlands
      • 9.3.11.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.11.2. Netherlands Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.11.3. Netherlands Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.12. Sweden
      • 9.3.12.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.12.2. Sweden Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.12.3. Sweden Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.13. Poland
      • 9.3.13.1. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.13.2. Poland Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.13.3. Poland Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.3.14. Rest of Europe
      • 9.3.14.1. Overview
      • 9.3.14.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.3.14.3. Rest of the Europe Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.3.14.4. Rest of the Europe Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
  • 9.4. Asia Pacific (APAC)
    • 9.4.1. Overview
    • 9.4.2. Information Technology Service Management (ITSM) Key Manufacturers in Asia Pacific
    • 9.4.3. Asia Pacific Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
    • 9.4.4. Asia Pacific Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
    • 9.4.5. Asia Pacific Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.6. India
      • 9.4.6.1. Overview
      • 9.4.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.6.3. India Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.6.4. India Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.7. China
      • 9.4.7.1. Overview
      • 9.4.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.7.3. China Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.7.4. China Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.8. Japan
      • 9.4.8.1. Overview
      • 9.4.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.8.3. Japan Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.8.4. Japan Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.9. South Korea
      • 9.4.9.1. Overview
      • 9.4.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.9.3. South Korea Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.9.4. South Korea Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.10. Australia
      • 9.4.10.1. Overview
      • 9.4.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.10.3. Australia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.10.4. Australia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.11. Thailand
      • 9.4.11.1. Overview
      • 9.4.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.11.3. Thailand Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.11.4. Thailand Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.12. Indonesia
      • 9.4.12.1. Overview
      • 9.4.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.12.3. Indonesia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.12.4. Indonesia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.13. Philippines
      • 9.4.13.1. Overview
      • 9.4.13.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.13.3. Philippines Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.13.4. Philippines Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.4.14. Rest of APAC
      • 9.4.14.1. Overview
      • 9.4.14.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.4.14.3. Rest of APAC Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.4.14.4. Rest of APAC Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
  • 9.5. Latin America
    • 9.5.1. Overview
    • 9.5.2. Information Technology Service Management (ITSM) Key Manufacturers in Latin America
    • 9.5.3. Latin America Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
    • 9.5.4. Latin America Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
    • 9.5.5. Latin America Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.5.6. Brazil
      • 9.5.6.1. Overview
      • 9.5.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.5.6.3. Brazil Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.5.6.4. Brazil Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.5.7. Mexico
      • 9.5.7.1. Overview
      • 9.5.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.5.7.3. Mexico Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.5.7.4. Mexico Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.5.8. Argentina
      • 9.5.8.1. Overview
      • 9.5.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.5.8.3. Argentina Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.5.8.4. Argentina Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.5.9. Colombia
      • 9.5.9.1. Overview
      • 9.5.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.5.9.3. Colombia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.5.9.4. Colombia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.5.10. Rest of LATAM
      • 9.5.10.1. Overview
      • 9.5.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.5.10.3. Rest of LATAM Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.5.10.4. Rest of LATAM Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
  • 9.6. Middle East and Africa
    • 9.6.1. Overview
    • 9.6.2. Information Technology Service Management (ITSM) Key Manufacturers in Middle East and Africa
    • 9.6.3. Middle East and Africa Market Size and Forecast, By Country, 2018 - 2030 (US$ Million)
    • 9.6.4. Middle East and Africa Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
    • 9.6.5. Middle East and Africa Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.6. Saudi Arabia
      • 9.6.6.1. Overview
      • 9.6.6.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.6.3. Saudi Arabia Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.6.4. Saudi Arabia Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.7. United Arab Emirates
      • 9.6.7.1. Overview
      • 9.6.7.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.7.3. United Arab Emirates Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.7.4. United Arab Emirates Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.8. Israel
      • 9.6.8.1. Overview
      • 9.6.8.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.8.3. Israel Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.8.4. Israel Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.9. Turkey
      • 9.6.9.1. Overview
      • 9.6.9.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.9.3. Turkey Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.9.4. Turkey Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.10. Algeria
      • 9.6.10.1. Overview
      • 9.6.10.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.10.3. Algeria Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.10.4. Algeria Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.11. Egypt
      • 9.6.11.1. Overview
      • 9.6.11.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.11.3. Egypt Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.11.4. Egypt Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)
    • 9.6.12. Rest of MEA
      • 9.6.12.1. Overview
      • 9.6.12.2. Market Analysis, Forecast, and Y-O-Y Growth Rate, 2018 - 2030, (US$ Million)
      • 9.6.12.3. Rest of MEA Market Size and Forecast, By Deployment Type, 2018 - 2030 (US$ Million)
      • 9.6.12.4. Rest of MEA Market Size and Forecast, By Application, 2018 - 2030 (US$ Million)

10. Key Vendor Analysis- Information Technology Service Management (ITSM) Industry

  • 10.1. Competitive Dashboard
  • 10.2. Company Profiles
    • 10.2.1. IBM Corporation
    • 10.2.2. ASG Technologies Group, Inc.
    • 10.2.3. Atlassian Corporation Plc
    • 10.2.4. Micro Focus International PLC
    • 10.2.5. Broadcom Inc.
    • 10.2.6. BMC Software
    • 10.2.7. SAP
    • 10.2.8. Epicor
    • 10.2.9. Freshworks

11. 360 Degree Analyst View

12. Appendix

  • 12.1. Research Methodology
  • 12.2. References
  • 12.3. Abbreviations
  • 12.4. Disclaimer
  • 12.5. Contact Us