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市場調査レポート

ユニファイドコミュニケーション・アズ・ア・サービス (UCaaS) の世界市場

Unified Communication as a Service (UCaaS)

発行 Global Industry Analysts, Inc. 商品コード 358207
出版日 ページ情報 英文 309 Pages
納期: 即日から翌営業日
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ユニファイドコミュニケーション・アズ・ア・サービス (UCaaS) の世界市場 Unified Communication as a Service (UCaaS)
出版日: 2018年09月01日 ページ情報: 英文 309 Pages
概要

当レポートでは、ユニファイドコミュニケーション・アズ・ア・サービス(UCaaS)の世界市場について、米国、カナダ、日本、欧州、アジア太平洋、南米およびその他の各地域別の分析、今後の市場予測、主要プレーヤーのプロファイルなどについて取り上げています。

第1章 イントロダクション、調査手法、製品の定義

  • 調査の信頼性と報告の限界
  • データの解釈と報告レベル
  • 定量的技法と分析
  • 製品の定義と調査の範囲
  • コラボラティブアプリケーション
  • テレフォニー
  • UCCアプリケーション
  • コンタクトセンターソリューション

第2章 産業の概要

  • 多様なコミュニケーションチャネルとコラボレーションソリューションの可用性が統合へのニーズを高める
  • UCCのインハウスでの導入と管理の複雑性がクラウド型サービスに焦点を当てる
  • UCCのインハウス実装が複雑な理由
  • ユニファイドコミュニケーション・アズ・ア・サービスとクラウド型コラボレーション
  • クラウド型UCaaS - 市場のダイナミクス
  • UCaaSの需要拡大につながるマクロ的要因
  • 先進地域:主な収益貢献者
  • 新興市場:成長のホットスポット
  • クラウド対応済みのアジア諸国は次のディスラプティブクラウドサービスの波を推進

第3章 注目の動向、成長因子、課題

  • 企業のクラウド支出拡大がクラウド型UCaaS市場を推進
  • 企業のグリーンITイニシアティブへの刺激となるクラウド型UCaaS
  • エンタープライズモビリティやBYOD戦略の導入増加、UCCのモバイルプラットフォームへの統合の複雑性がクラウド型UCaaSの導入を促進
  • がBYOD環境におけるモバイルアプリの選択
  • 高速インターネットインフラが支えるクラウド型UCaaSの導入
  • パブリッククラウド
  • 導入モデルにおいて最速の成長を見せるハイブリッドクラウド
  • 中小企業の急性業がクラウド型UCaaSの導入を推進
  • 主なエンドユース産業におけるUCaaSの導入パターンの追跡
  • 主な課題

第4章 サービス概要

  • 統合コミュニケーションとコラボレーション(UCC)
  • UCCの主なメリット
  • 導入モデル別のUCCのタイプ
  • クラウド型UCaaS
  • UCaaSのメリット
  • 導入モデルに基づくUCaaSのカテゴリ
  • 試用期間に基づくUCCaaSのカテゴリ
  • クラウドサービスとして提供される主な技術ソリューション

第5章 競争の展望

  • UCaaS市場の主なプレイヤー
  • 合併買収活動
  • UCおよびUCaaSベンダーの絡む合併買収(2015〜2018年)
  • 主なプレイヤー
    • 8x8, Inc.(米国)
    • AT&T, Inc.(米国)
    • Avaya, Inc.(米国)
    • BT Group plc (UK)
    • Centile Telecom Applications(フランス)
    • Cisco Systems, Inc.(米国)
    • DXC Technology Co.(米国)
    • Fuze(米国)
    • IBM Corporation(米国)
    • Microsoft Corporation(米国)
    • Mitel Networks Corporation (カナダ)
    • NTT Communications(日本)
    • Orange Business Services (フランス)
    • RingCentral, Inc.(米国)
    • Verizon Enterprise Solutions(米国)
    • Vonage(米国)
    • West Corporation(米国)
  • 新製品/サービス
  • 最近の業界の活動

第6章 世界市場の展望

第7章 地域市場の展望

  • 米国
  • カナダ
  • 日本
  • 欧州
  • アジア太平洋
  • 南米
  • その他の地域

第8章 企業プロファイル

目次
Product Code: MCP-7998

This report analyzes the worldwide markets for Unified Communications as a Service (UCaaS) in US$ Million. The Global, the U.S. and the European markets are independently analyzed by the following Segments: Collaboration Application, Telephony, UC Application, and Contact Center. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2015 through 2022. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 117 companies including many key and niche players such as -

8x8, Inc.
AT&T, Inc.
Avaya, Inc.
BT Group plc
Centile Telecom Applications
Cisco Systems, Inc.

Table of Contents

1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

  • Study Reliability and Reporting Limitations
  • Data Interpretation & Reporting Level
  • Quantitative Techniques & Analytics
  • Product Definitions and Scope of Study
  • Collaborative Applications
  • Telephony
  • UCC Applications
  • Contact Center Solutions

2. INDUSTRY OVERVIEW

  • Availability of Diverse Communication Channels & Collaboration Solutions Heightens the Need for Unification
  • Complexities of In-House Deployment & Management of UCC Throws Spotlight on Cloud Based Services
  • Why In-House Implementation of UCC is a Complex Task....
  • Cloud Based Unified Communication & Collaboration as a Service - The 'Buzzword' for Affordable, Scalable & Easy-to-Deploy UCC Strategy
  • Cloud Based UCCaaS - Market Dynamics
    • Table 1: Growing Enterprise Willingness to Adopt UCC, Measured as a Percentage of Respondent Responses Highlighting Their Choice of UCC Spending Strategy for the Next 3 Years (includes corresponding Graph/Chart)
  • Favorable Macro Factors Lend Traction to UCaaS Demand
    • Table 2: World Real GDP Growth Rates in % (2016-2019P): Breakdown by Country/Region (includes corresponding Graph/Chart)
  • Developed Regions: Key Revenue Contributors
    • Table 3: World UCaaS Market by Region: Percentage Breakdown of Revenues for Developed and Developing Regions (2018E & 2022P) (includes corresponding Graph/Chart)
  • Emerging Markets: Hotspots for Growth
    • Table 4: World UCaaS Market - Geographic Regions Ranked by % CAGR (Revenues) for 2015-2022: Asia-Pacific, Latin America, Rest of World, US, Canada, Europe, and Japan (includes corresponding Graph/Chart)
  • Cloud Ready Asian Countries to Drive the Next Wave of Disruptive Cloud Service Offerings in UCC
    • Table 5: High Cloud Readiness Index (CRI) Score in Asian Countries Spells Lucrative Business Opportunities for UCaaS: Breakdown of CRI Indices by Country for 2018 (includes corresponding Graph/Chart)

3. NOTEWORTHY TRENDS, GROWTH DRIVERS & ISSUES

  • Growth in Enterprise Cloud Spending Augurs Well for the Cloud Based UCaaS Market
    • Table 6: World Cloud Computing Spending (2011, 2014 & 2017) Breakdown of Estimated Annual Spending in US$ Billion (includes corresponding Graph/Chart)
    • Table 7: Soaring Importance of Cloud Computing in World IT infrastructure Spending to Drive Demand for UCaaS: Percentage Breakdown of Annual Spending for IT Solutions by Infrastructure Type (2015, 2017 & 2020P) (includes corresponding Graph/Chart)
  • Cloud Based UCCaaS Comes as a Shot in the Arm for Enterprise Green IT Initiatives
    • Table 8: Growing Investments in Green IT as Measured by the Spurt in Green Datacenter Revenues Opens Attractive Opportunities for Integration of Advanced UCC Solutions as Green Technology: World Green Datacenter Revenue (in US$ Billion) for the Years 2016, 2019 and 2022 (includes corresponding Graph/Chart)
  • Rising Adoption of Enterprise Mobility & BYOD Strategies and Huge Complexities in Integrating UCC to Mobile Platforms Drive Cloud Based UCCaaS Adoption
    • Table 9: Robustly Growing Spending on Enterprise Mobility Projects Generates Parallel Opportunities for UCaaS: Global Spending On Mobile Enterprise Infrastructure Software and Services (in US$ Million) by Region/Country for the Years 2017 & 2020P (includes corresponding Graph/Chart)
    • Table 10: Growing Mobile Worker Population Strengthens the Business Case for UcaaS Deployment: Breakdown of Global Mobile Worker Population (in Million) by Geographic Region for the Years 2017 & 2024P (includes corresponding Graph/Chart)
    • Table 11: Significant Increase in the Share of Corporate-Owned Tablets Steers BYOD as Mainstream Strategy while Spurring Opportunities for UCaaS: Global Percentage Breakdown of Installed Base of Corporate-Owned and Consumer Owned Tablets for the Years 2011, 2014 & 2017 (includes corresponding Graph/Chart)
  • Key Factors Encouraging BYOD Trend among Enterprises Ranked by Importance Attached by Enterprises
  • Select Mobile Apps Used in BYOD Environments
  • High Speed Internet Infrastructure Supports Cloud Based UCCaaS Deployment
    • Table 12: Global Growth in Demand for Bandwidth: Breakdown of Compounded Annual Growth Rate (CAGR) for the Period 2012-2020 by Geographic Region - Africa, Asia, Europe, Latin America, Middle East, Oceania, and North America (US & Canada) (includes corresponding Graph/Chart)
    • Table 13: Average Internet Speeds (in Mbps) for Select Countries (2017) (includes corresponding Graph/Chart)
  • Public Cloud - The Most Popular Choice of Cloud Model for UCCaaS Delivery
    • Table 14: Ballooning Demand for Public Cloud Services Sets the Right Business Climate for UCaaS: Global Market for Public Cloud Computing Services by Geographic Region (in US$ Million) for the Years 2018E and 2024P (includes corresponding Graph/Chart)
  • Hybrid Clouds to be Fastest Growing Deployment Model for UCCaaS
    • Table 15: World Hybrid Cloud Market: Breakdown of Annual Revenues in US$ Million for Years 2016, 2018E, 2020P and 2022P (includes corresponding Graph/Chart)
    • Table 16: World Hybrid Cloud Market by Geographic Region/Country (2018E): Percentage Breakdown of Annual Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World (includes corresponding Graph/Chart)
  • Mushrooming SMBs Spur Adoption of Cloud Based UCC
    • Table 17: Percentage of Companies with Less than 10 Employees in Select Countries (includes corresponding Graph/Chart)
  • Tracing UCCaaS Adoption Patterns in Key End-Use Industries
  • Banking, Finance & Insurance (BFSI)
  • Healthcare Industry
  • Retail Industry
  • Key Issues & Challenges
  • Security Concerns
  • Lack of Interoperability Among Vendor Solutions
  • Lack of Adequate Awareness About Cloud Based UCCaaS
  • Difficultly in Migrating Traditional Communication Strategy with Cloud Based UCCaaS

4. SERVICE OVERVIEW

  • Unified Communications & Collaboration (UCC) - Introduction & Definition
  • Key Benefits of UCC
  • Types of UCC by Deployment Model
    • On Premise Unified Communication & Collaboration
    • Cloud Based Unified Communication & Collaboration
    • Hybrid Unified Communications & Collaboration
  • Cloud Based Unified Communication & Collaboration as a Service (UCaaS)
  • Benefits of UCCaaS
    • For Employees and End Users
    • For Business Owners
    • For Enterprise IT Departments
  • UCCaaS Categories Based on Deployment Model
    • Public Cloud Based UCCaaS
    • Private Cloud Based UCCaaS
    • Hybrid Cloud Based UCCaaS
  • UCCaaS Categories Based on Tenancy
    • Single-Tenancy
    • Multi-Tenancy
  • Key Technology Solutions Provided as Cloud Services
    • Telephony
    • Collaborative Applications
    • UCC Applications
    • Contact Center Solutions
      • Benefits of Cloud Based Contact Center Infrastructure

5. COMPETITIVE LANDSCAPE

  • Leading Players in the UCaaS Market
  • Market Abuzz with M&A Activity
  • Select M&A Deals involving UC and UCaaS Vendors (2015-2018)
  • 5.1 Focus on Select Global Players
  • 8x8, Inc. (USA)
  • AT&T, Inc. (USA)
  • Avaya, Inc. (USA)
  • BT Group plc (UK)
  • Centile Telecom Applications (France)
  • Cisco Systems, Inc. (USA)
  • DXC Technology Co. (USA)
  • Fuze (USA)
  • IBM Corporation (USA)
  • Microsoft Corporation (USA)
  • Mitel Networks Corporation (Canada)
  • NTT Communications (Japan)
  • Orange Business Services (France)
  • RingCentral, Inc. (USA)
  • Verizon Enterprise Solutions (USA)
  • Vonage (USA)
  • West Corporation (USA)
  • 5.2 Product/Service Launches
  • Microsoft Rolls Out Microsoft Teams as a Replacement to Skype for Business
  • Mavenir Unveils mUCaaS Platform
  • Westcon-Comstor Rolls Out Westcon UCaaS
  • Masergy Enhances Global UCaaS with Masergy Connect
  • Vonage Rolls Out Vonage Business Cloud
  • Intermedia Rolls Out Intermedia Unite(tm)
  • Frontier Communications Unveils Frontier AnyWare UCaaS
  • net2phone Launches net2phone Hosted PBX Unlimited Service in Mexico
  • NorthState Technology Introduces Hosted UcaaS Solution
  • Amazon Releases Chime
  • SkySwitch Integrates UCaaS with Amazon Alexa Voice-Command Support
  • Unify Launches OpenScape Cloud
  • NEC Canada and Enghouse Interactive Introduce UNIVERGE BLUE UCaaS
  • Alcatel-Lucent Enterprise Rolls Out Rainbow(tm) Connector
  • Windstream Rolls Out Broadview OfficeSuite(r) with SD-WAN
  • 5.3 Recent Industry Activity
  • Avaya Establishes Avaya Cloud Business Unit
  • Cisco Snaps Up BroadSoft
  • Searchlight Capital Partners Snaps Up Mitel
  • Avaya Snaps Up Spoken Communications
  • BT Group to Establish BT Enterprise
  • Ooma to Acquire Voxter Communications
  • LogMeIn to Acquire Jive Communications
  • Ribbon Communications Acquires Edgewater Networks
  • Vonage to Acquire NewVoiceMedia
  • Fusion to Acquire Megapath
  • net2phone Takes Over Versature
  • Evolve IP Snaps Up thevoicefactory
  • ScanSource Acquires Intelisys Global
  • Waterland Private Equity Consolidates Centile, Swyx Solutions and Within Reach Group
  • Evolve IP Acquires Assets of AiTech
  • 8x8 Inks Strategic Partnership Deal with Itancia SARL
  • Star2Star and Blueface Merge to Establish StarBlue
  • Avaya Completes Debt Restructuring Program
  • Fuze Relocates to New Boston Headquarters
  • Apollo Global Management Acquires West Corporation
  • Mitel(r) Snaps Up ShoreTel
  • West Acquires Cloud Collaboration Assets of Vocus Group
  • Sonus and GENBAND Merge to Establish Ribbon Communications
  • NetFortris Snaps Up Fonality
  • nexVortex Acquires Northwest Vox
  • Avaya Government Solutions Teams Up with collab9
  • BroadSoft Collaborates with Symbio Networks in Australia
  • CenturyLink Joins Hands with BroadSoft

6. GLOBAL MARKET PERSPECTIVE

    • Table 18: World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 19: World 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
  • UCaaS Technology Segments by Region
    • Table 20: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 21: World 5-Year Perspective for Cloud Based UCaaS Collaboration Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 22: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Telephony by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 23: World 5-Year Perspective for Cloud Based UCaaS Telephony by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 24: World Recent Past, Current & Future Analysis for Cloud Based UCaaS UC Application by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 25: World 5-Year Perspective for Cloud Based UCaaS UC Application by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 26: World Recent Past, Current & Future Analysis for Cloud Based UCaaS Contact Center by Geographic Region/Country - US, Europe, and Rest of World Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 27: World 5-Year Perspective for Cloud Based UCaaS Contact Center by Geographic Region/Country - Percentage Breakdown of Revenues for US, Europe, and Rest of World Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)

7. REGIONAL MARKET PERSPECTIVE

  • 7.1 The United States
  • A. Market Analysis
    • The United States: Prime Market for Cloud-based UCaaS
    • Table 28: US Accounts for about 1/3rd Share of World UCaaS Market: Percentage Breakdown of Revenues for the US and Rest of World (2018E & 2022P) (includes corresponding Graph/Chart)
    • Enterprise Mobility Continues to Find Significant Demand - Augurs Well for Cloud Based UCCaaS Market
    • Competitive Scenario
  • B. Market Analytics
    • Table 29: US Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 30: US 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Percentage Breakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
  • 7.2 Canada
  • Market Analysis
    • Table 31: Canadian Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.3 Japan
  • Market Analysis
    • Table 32: Japanese Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.4 Europe
  • A. Market Analysis
    • Analysis by Region
    • Analysis by Segment
    • Resurgence in Enterprise Sector to Drive Demand for UCaaS in Europe
  • B. Market Analytics
    • Table 33: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/ Country - France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 34: European 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Geographic Region/Country - Percentage Breakdown of Revenues for France, Germany, Italy, UK, Spain, Russia, and Rest of Europe Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
    • Table 35: European Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Collaboration Application, Telephony, UC Application, and Contact Center Markets Independently Analyzed with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
    • Table 36: European 5-Year Perspective for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) by Technology Segment - Percentage Breakdown of Revenues for Collaboration Application, Telephony, UC Application, and Contact Center Markets for Years 2018 & 2022 (includes corresponding Graph/Chart)
  • 7.5 Asia-Pacific
  • A. Market Analysis
    • Asia-Pacific: A Market Laden with Opportunities
    • Growing Importance of Enterprise Mobility to Spur Momentum
  • B. Market Analytics
    • Table 37: Asia-Pacific Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.6 Latin America
  • Market Analysis
    • Table 38: Latin American Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)
  • 7.7 Rest of World
  • Market Analysis
    • Table 39: Rest of World Recent Past, Current & Future Analysis for Cloud Based Unified Communications & Collaboration as a Service (UCaaS) Market with Annual Revenue in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)

8. COMPANY PROFILES

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