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1472136

顧客コミュニケーション管理の世界市場規模調査・予測、コンポーネント別、チャネル別、産業別、地域別分析、2023年～2030年

Global Customer Communication Management Market Size Study & Forecast, By Component By Channel, By Industry and Regional Analysis, 2023-2030

出版日
ページ情報
英文 200 Pages
納期
2～3営業日
カスタマイズ可能
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=157.46円
顧客コミュニケーション管理の世界市場規模調査・予測、コンポーネント別、チャネル別、産業別、地域別分析、2023年～2030年
出版日: 2024年04月13日
発行: Bizwit Research & Consulting LLP
ページ情報: 英文 200 Pages
納期: 2～3営業日
  • 全表示
  • 概要
  • 図表
  • 目次
概要

世界の顧客コミュニケーション管理市場は、2022年に約16億9,000万米ドルと評価され、予測期間2023-2030年には11.80％以上の健全な成長率で成長すると予測されています。

カスタマー・コミュニケーション・マネジメント（CCM）とは、組織が顧客との個別化されたコミュニケーションを設計、作成、提供、管理するための包括的な戦略と一連のプロセスです。CCMの主な目的は、印刷物、電子メール、SMS、ソーシャルメディアなど、さまざまなチャネルで一貫性のある的を射たコミュニケーションを確保することにより、顧客体験を向上させることです。これには、顧客データ、コンテンツ作成、配信メカニズムを統合し、シームレスでまとまりのあるコミュニケーション体験を提供することが含まれます。カスタマー・コミュニケーション・マネジメント市場が拡大している背景には、オムニチャネル・コミュニケーションの採用拡大、デジタルトランスフォーメーション・イニシアチブの高まり、クラウドベースのソリューション採用の高まりといった要因があります。

企業は、電子メール、テキスト、ソーシャルメディア・プラットフォームなど、多様なコミュニケーション・チャネルで一貫したメッセージングを提供することを優先しています。顧客との強固な関係を維持するためには、適切な文書やプロモーションを一貫して提供することが不可欠です。テクノロジー中心の情勢では、顧客は、電子メール、SMS、音声、ウェブ、モバイルアプリ、ソーシャルメディアなど、好みのチャネルを通じて、都合の良い時に企業と関わることを期待しています。Freshdesk Chatの2021年レポートによると、約79%のユーザーが迅速な応答のためにライブチャットアシスタンスを好んでいます。顧客満足度はこの好みを反映しており、ライブチャットは73%で、61%の電子メールアシスタンスと44%の電話サポートを上回っています。ライブチャットの平均待ち時間は46秒です。興味深いことに、顧客の69%は、チャットボットとの関わりよりも、チャットアシスタンス中に人間のエージェントとの対話を好んでいます。その結果、市場はオムニチャネルコミュニケーションの需要の増加が市場の成長を牽引しています。また、パーソナライゼーションとターゲットマーケティングへの注力、eコマースとデジタルバンキングの成長が、市場成長の新たな機会を生み出しています。しかし、テンプレートやデータ同期の複雑さが増していることが、2023～2030年の予測期間を通じて市場成長を阻害しています。

世界の顧客コミュニケーション管理市場の調査対象としている主な地域は、アジア太平洋、北米、欧州、ラテンアメリカ、中東・アフリカなどです。北米は2022年に市場を独占しました。市場拡大は、同地域内で活動するCCMソリューションプロバイダーの豊富さによって推進されています。特に米国では、通信事業者が請求明細書、サービス強化、障害通知、販促インセンティブに関する加入者との連携を図るため、こうしたソリューションを採用しています。包括的な消費者インサイトや業界動向とリスクに関するインサイトに対する需要の高まりは、同地域における市場促進の極めて重要な要因となっています。アジア太平洋地域は、予測期間中に大きく成長する見込みです。アジア太平洋地域では、複数の主要な市場プレーヤーが参入しているため、顧客コミュニケーション管理ソリューションが徐々に導入されています。さらに、韓国、インド、中国のような新興国市場における主要プレイヤーのプレゼンス拡大が、地理的なリーチを広げており、同地域の市場成長を促進しています。アジア太平洋地域の企業は、顧客への働きかけを強化し、顧客維持を促進するために、社内での顧客コミュニケーション管理ソリューションを主に採用しています。このような力学が、予測期間を通じて同地域市場の成長を後押しすると予測されています。

本調査の目的は、近年のさまざまなセグメントと国の市場規模を明らかにし、今後数年間の市場規模を予測することです。本レポートは、調査対象国における産業の質的・量的側面の両方を盛り込むよう設計されています。

また、市場の将来的な成長を規定する促進要因や課題など、重要な側面に関する詳細情報も掲載しています。さらに、主要企業の競合情勢や製品提供の詳細な分析とともに、利害関係者が投資するためのミクロ市場における潜在的な機会も組み込んでいます。

目次

第1章 エグゼクティブサマリー

第2章 世界の顧客コミュニケーション管理市場の定義と範囲

  • 調査目的
  • 市場の定義と範囲
    • 業界の進化
    • 調査範囲
  • 調査対象年
  • 通貨換算レート

第3章 世界の顧客コミュニケーション管理市場力学

  • 顧客コミュニケーション管理市場の影響分析（2020年～2030年）
    • 市場促進要因
      • オムニチャネルコミュニケーションの採用拡大
      • デジタルトランスフォーメーションへの取り組みの高まり
      • クラウドベースのソリューション採用の急増
    • 市場の課題
      • テンプレートとデータ同期の複雑化
      • データセキュリティへの懸念
    • 市場機会
      • パーソナライゼーションとターゲット・マーケティングの重視
      • eコマースとデジタルバンキングの成長

第4章 世界の顧客コミュニケーション管理市場の産業分析

  • ポーターのファイブフォースモデル
    • 供給企業の交渉力
    • 買い手の交渉力
    • 新規参入業者の脅威
    • 代替品の脅威
    • 競争企業間の敵対関係
  • ポーターのファイブフォース影響分析
  • PEST分析
    • 政治
    • 経済
    • 社会
    • 技術
    • 環境
    • 法律
  • 主な投資機会
  • 主要成功戦略
  • COVID-19影響分析
  • 破壊的動向
  • 業界専門家の視点
  • アナリストの結論・提言

第5章 顧客コミュニケーション管理の世界市場：コンポーネント別

  • 市場スナップショット
  • 顧客コミュニケーション管理の世界市場：コンポーネント別実績 - ポテンシャル分析
  • 顧客コミュニケーション管理の世界市場：コンポーネント別推定・予測、2020年～2030年
  • 顧客コミュニケーション管理市場のサブセグメント分析
    • ソフトウェア
    • サービス

第6章 顧客コミュニケーション管理の世界市場：チャネル別

  • 市場スナップショット
  • 顧客コミュニケーション管理の世界市場：チャネル別、実績 - ポテンシャル分析
  • 顧客コミュニケーション管理の世界市場：チャネル別、推定・予測：2020年～2030年
  • 顧客コミュニケーション管理市場、サブセグメント別分析
    • SMS
    • 電子メール
    • ウェブサイト
    • ソーシャルメディア
    • その他

第7章 顧客コミュニケーション管理の世界市場：産業別

  • 市場スナップショット
  • 顧客コミュニケーション管理の世界市場：産業別、実績 - ポテンシャル分析
  • 顧客コミュニケーション管理の世界市場：産業別、推定・予測：2020年～2030年
  • 顧客コミュニケーション管理の世界市場、サブセグメント別分析
    • BFSI
    • 小売
    • IT・テレコム
    • 政府機関
    • ヘルスケア
    • その他

第8章 顧客コミュニケーション管理の世界市場、地域分析

  • 主要国
  • 主な新興国
  • 顧客コミュニケーション管理市場の地域別市場スナップショット
  • 北米
    • 米国
      • コンポーネントの推定・予測、2020年～2030年
      • チャネルの推定・予測、2020年～2030年
      • 産業別の推定・予測、2020年～2030年
    • カナダ
  • 欧州の顧客コミュニケーション管理市場スナップショット
    • 英国
    • ドイツ
    • フランス
    • スペイン
    • イタリア
    • その他の欧州
  • アジア太平洋の顧客コミュニケーション管理市場スナップショット
    • 中国
    • インド
    • 日本
    • オーストラリア
    • 韓国
    • その他のアジア太平洋
  • ラテンアメリカの顧客コミュニケーション管理市場スナップショット
    • ブラジル
    • メキシコ
  • 中東・アフリカ
    • サウジアラビア
    • 南アフリカ
    • その他の中東・アフリカ

第9章 競合情報

  • 主要企業のSWOT分析
  • 主要市場戦略
  • 企業プロファイル
    • Quadient S.A（France）
      • 主要情報
      • 概要
      • 財務（データの入手可能性によります）
      • 製品概要
      • 最近の動向
    • Doxee S.p.A（Italy）
    • Doxim Holdings Inc.（Canada）
    • Newgen Software Technologies Limited（India）
    • Open Text Corporation（Canada）
    • Intense Technologies（in10stech）（India）
    • BelWo, Inc.（US）
    • Precisely（US）
    • Smart Communications Inc（UK）
    • Nagarro SE（Germany）

第10章 調査プロセス

  • 調査プロセス
    • データマイニング
    • 分析
    • 市場推定
    • 検証
    • 出版
  • 調査属性
  • 調査前提条件
図表

LIST OF TABLES

  • TABLE 1.Global Customer Communication Management Market, report scope
  • TABLE 2.Global Customer Communication Management Market estimates & forecasts by Region 2020-2030 (USD Billion)
  • TABLE 3.Global Customer Communication Management Market estimates & forecasts by Component 2020-2030 (USD Billion)
  • TABLE 4.Global Customer Communication Management Market estimates & forecasts by Channel 2020-2030 (USD Billion)
  • TABLE 5.Global Customer Communication Management Market estimates & forecasts by Industry 2020-2030 (USD Billion)
  • TABLE 6.Global Customer Communication Management Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 7.Global Customer Communication Management Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 8.Global Customer Communication Management Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 9.Global Customer Communication Management Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 10.Global Customer Communication Management Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 11.Global Customer Communication Management Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 12.Global Customer Communication Management Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 13.Global Customer Communication Management Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 14.Global Customer Communication Management Market by segment, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 15.Global Customer Communication Management Market by region, estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 16.U.S. Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 17.U.S. Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 18.U.S. Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 19.Canada Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 20.Canada Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 21.Canada Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 22.UK Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 23.UK Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 24.UK Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 25.Germany Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 26.Germany Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 27.Germany Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 28.France Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 29.France Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 30.France Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 31.Italy Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 32.Italy Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 33.Italy Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 34.Spain Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 35.Spain Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 36.Spain Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 37.RoE Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 38.RoE Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 39.RoE Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 40.China Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 41.China Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 42.China Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 43.India Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 44.India Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 45.India Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 46.Japan Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 47.Japan Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 48.Japan Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 49.South Korea Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 50.South Korea Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 51.South Korea Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 52.Australia Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 53.Australia Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 54.Australia Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 55.RoAPAC Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 56.RoAPAC Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 57.RoAPAC Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 58.Brazil Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 59.Brazil Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 60.Brazil Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 61.Mexico Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 62.Mexico Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 63.Mexico Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 64.RoLA Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 65.RoLA Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 66.RoLA Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 67.Saudi Arabia Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 68.Saudi Arabia Customer Communication Management Market estimates & forecasts, by segment 2020-2030 (USD Billion)
  • TABLE 69.South Africa Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 70.RoMEA Customer Communication Management Market estimates & forecasts, 2020-2030 (USD Billion)
  • TABLE 71.RoMEA Customer Communication Management Market estimates & forecasts by segment 2020-2030 (USD Billion)
  • TABLE 72.List of secondary sources, used in the study of global Customer Communication Management Market
  • TABLE 73.List of primary sources, used in the study of global Customer Communication Management Market
  • TABLE 74.Years considered for the study
  • TABLE 75.Exchange rates considered

List of tables and figures and dummy in nature, final lists may vary in the final deliverable

LIST OF FIGURES

  • FIG 1.Global Customer Communication Management Market, research methodology
  • FIG 2.Global Customer Communication Management Market, Market estimation techniques
  • FIG 3.Global Market size estimates & forecast methods
  • FIG 4.Global Customer Communication Management Market, key trends 2022
  • FIG 5.Global Customer Communication Management Market, growth prospects 2023-2030
  • FIG 6.Global Customer Communication Management Market, porters 5 force model
  • FIG 7.Global Customer Communication Management Market, pest analysis
  • FIG 8.Global Customer Communication Management Market, value chain analysis
  • FIG 9.Global Customer Communication Management Market by segment, 2020 & 2030 (USD Billion)
  • FIG 10.Global Customer Communication Management Market by segment, 2020 & 2030 (USD Billion)
  • FIG 11.Global Customer Communication Management Market by segment, 2020 & 2030 (USD Billion)
  • FIG 12.Global Customer Communication Management Market by segment, 2020 & 2030 (USD Billion)
  • FIG 13.Global Customer Communication Management Market by segment, 2020 & 2030 (USD Billion)
  • FIG 14.Global Customer Communication Management Market, regional snapshot 2020 & 2030
  • FIG 15.North America Customer Communication Management Market 2020 & 2030 (USD Billion)
  • FIG 16.Europe Customer Communication Management Market 2020 & 2030 (USD Billion)
  • FIG 17.Asia Pacific Customer Communication Management Market 2020 & 2030 (USD Billion)
  • FIG 18.Latin America Customer Communication Management Market 2020 & 2030 (USD Billion)
  • FIG 19.Middle East & Africa Customer Communication Management Market 2020 & 2030 (USD Billion)

List of tables and figures and dummy in nature, final lists may vary in the final deliverable

目次

Global Customer Communication Management Market is valued at approximately USD 1.69 billion in 2022 and is anticipated to grow with a healthy growth rate of more than 11.80% over the forecast period 2023-2030. Customer Communication Management (CCM) is a comprehensive strategy and set of processes that organizations use to design, create, deliver, and manage personalized communications with their customers. The primary goal of CCM is to enhance the customer experience by ensuring consistent and targeted communication across various channels, such as print, email, SMS, social media, and more. This involves the integration of customer data, content creation, and delivery mechanisms to provide a seamless and cohesive communication experience. The Customer Communication Management market is expanding because of factors such as the growing adoption of omnichannel communication, rising digital transformation initiatives, and rising adoption of cloud-based solutions.

Businesses are prioritizing the delivery of consistent messaging across diverse communication channels, encompassing email, text, and social media platforms. It is imperative for organizations to consistently furnish pertinent documents and promotions to uphold robust customer relationships. In a technology-centric landscape, customers anticipate engaging with businesses via their preferred channels, be it email, SMS, voice, web, mobile apps, or social media, at their convenience. According to Freshdesk Chat's 2021 report, nearly 79% of users prefer live chat assistance for swift responses. Customer satisfaction rates reflect this preference, with live chat scoring at 73%, outperforming email assistance at 61% and phone support at 44%. The average wait time for live chat stands at 46 seconds. Interestingly, 69% of customers prefer interacting with a human agent during chat assistance over engaging with chatbots. Consequently, the market is experiencing growth driven by the increasing demand for omnichannel communication is driving the market growth. In addition, the focus on personalization and targeted marketing and the growth of e-commerce and digital banking are creating new opportunities for market growth. However, the rising complexity of templates and data synchronization stifles market growth throughout the forecast period of 2023-2030.

The key regions considered for the Global Customer Communication Management Market study include Asia Pacific, North America, Europe, Latin America, and Middle East & Africa. North America dominated the market in 2022. The market expansion is propelled by the abundance of CCM solution providers operating within the region. Particularly in the U.S., telecommunication firms are embracing these solutions to engage with subscribers concerning billing statements, service enhancements, outage notifications, and promotional incentives. The escalating demand for comprehensive consumer insights and insights into industry trends and risks stands out as pivotal drivers of market advancement within the region. Asia Pacific is expected to grow significantly during the forecast period, Asia Pacific is witnessing a gradual introduction of customer communication management solutions, as several key market players enter the region. Furthermore, the expanding presence of major players in developing countries like South Korea, India, and China is extending their geographical reach, thus propelling market growth in the region. Businesses in Asia Pacific predominantly employ in-house customer communication management solutions to enhance customer outreach and foster customer retention. These dynamics are anticipated to bolster the regional market's growth throughout the forecast period.

Major market players included in this report are:

  • Quadient S.A (France)
  • Doxee S.p.A (Italy)
  • Doxim Holdings Inc. (Canada)
  • Newgen Software Technologies Limited (India)
  • Open Text Corporation (Canada)
  • Intense Technologies (in10stech) (India)
  • BelWo, Inc. (US)
  • Precisely (US)
  • Smart Communications Inc (UK)
  • Nagarro SE (Germany)

Recent Developments in the Market:

  • In June 2023, Quadient announced partnership with Plexus Tech, a technology firm specializing in IT products and services. This alliance grants Plexus Tech clients access to an advanced centralized platform fueled by Quadient Inspire, enabling streamlined optimization and management of both internal and external communication endeavors.
  • In August 2022, Newgen Software Technologies Limited forged a strategic alliance with FPT Information System Corporation, a prominent company based in Vietnam. This partnership is geared towards bolstering Newgen's presence in the Asia Pacific region, particularly by augmenting its sales force in Vietnam.

Global Customer Communication Management Market Report Scope:

  • Historical Data - 2020 - 2021
  • Base Year for Estimation - 2022
  • Forecast period - 2023-2030
  • Report Coverage - Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
  • Segments Covered - Component, Channel, Industry, Region
  • Regional Scope - North America; Europe; Asia Pacific; Latin America; Middle East & Africa
  • Customization Scope - Free report customization (equivalent to up to 8 analysts' working hours) with purchase. Addition or alteration to country, regional & segment scope*

The objective of the study is to define the market sizes of different segments & countries in recent years and to forecast the values for the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.

The report also caters to detailed information about the crucial aspects such as driving factors & challenges that will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with a detailed analysis of the competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Component:

  • Software
  • Services

By Channel:

  • SMS
  • Email
  • Website
  • Social Media
  • Others

By Industry:

  • BFSI
  • Retail
  • IT & Telecom
  • Government
  • Healthcare
  • Others

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • ROE
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • RoAPAC
  • Latin America
  • Brazil
  • Mexico
  • Middle East & Africa
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa

Table of Contents

Chapter 1.Executive Summary

  • 1.1.Market Snapshot
  • 1.2.Global & Segmental Market Estimates & Forecasts, 2020-2030 (USD Billion)
    • 1.2.1.Customer Communication Management Market, by Region, 2020-2030 (USD Billion)
    • 1.2.2.Customer Communication Management Market, by Component, 2020-2030 (USD Billion)
    • 1.2.3.Customer Communication Management Market, by Channel, 2020-2030 (USD Billion)
    • 1.2.4.Customer Communication Management Market, by Industry, 2020-2030 (USD Billion)
  • 1.3.Key Trends
  • 1.4.Estimation Methodology
  • 1.5.Research Assumption

Chapter 2.Global Customer Communication Management Market Definition and Scope

  • 2.1.Objective of the Study
  • 2.2.Market Definition & Scope
    • 2.2.1.Industry Evolution
    • 2.2.2.Scope of the Study
  • 2.3.Years Considered for the Study
  • 2.4.Currency Conversion Rates

Chapter 3.Global Customer Communication Management Market Dynamics

  • 3.1.Customer Communication Management Market Impact Analysis (2020-2030)
    • 3.1.1.Market Drivers
      • 3.1.1.1.Growing adoption of omnichannel communication
      • 3.1.1.2.Rising digital transformation initiatives
      • 3.1.1.3. Surge in adoption of cloud-based solutions
    • 3.1.2.Market Challenges
      • 3.1.2.1.Rising complexity of templates and data synchronization
      • 3.1.2.2.Data Security Concerns
    • 3.1.3.Market Opportunities
      • 3.1.3.1.Focus on personalization and targeted marketing
      • 3.1.3.2.Growth of e-commerce and digital banking

Chapter 4.Global Customer Communication Management Market Industry Analysis

  • 4.1.Porter's 5 Force Model
    • 4.1.1.Bargaining Power of Suppliers
    • 4.1.2.Bargaining Power of Buyers
    • 4.1.3.Threat of New Entrants
    • 4.1.4.Threat of Substitutes
    • 4.1.5.Competitive Rivalry
  • 4.2.Porter's 5 Force Impact Analysis
  • 4.3.PEST Analysis
    • 4.3.1.Political
    • 4.3.2.Economical
    • 4.3.3.Social
    • 4.3.4.Technological
    • 4.3.5.Environmental
    • 4.3.6.Legal
  • 4.4.Top investment opportunity
  • 4.5.Top winning strategies
  • 4.6.COVID-19 Impact Analysis
  • 4.7.Disruptive Trends
  • 4.8.Industry Expert Perspective
  • 4.9.Analyst Recommendation & Conclusion

Chapter 5.Global Customer Communication Management Market, by Component

  • 5.1.Market Snapshot
  • 5.2.Global Customer Communication Management Market by Component, Performance - Potential Analysis
  • 5.3.Global Customer Communication Management Market Estimates & Forecasts by Component 2020-2030 (USD Billion)
  • 5.4.Customer Communication Management Market, Sub Segment Analysis
    • 5.4.1. Software
    • 5.4.2.Services

Chapter 6.Global Customer Communication Management Market, by Channel

  • 6.1.Market Snapshot
  • 6.2.Global Customer Communication Management Market by Channel, Performance - Potential Analysis
  • 6.3.Global Customer Communication Management Market Estimates & Forecasts by Channel 2020-2030 (USD Billion)
  • 6.4.Customer Communication Management Market, Sub Segment Analysis
    • 6.4.1. SMS
    • 6.4.2.Email
    • 6.4.3.Website
    • 6.4.4.Social Media
    • 6.4.5.Others

Chapter 7.Global Customer Communication Management Market, by Industry

  • 7.1.Market Snapshot
  • 7.2.Global Customer Communication Management Market by Industry, Performance - Potential Analysis
  • 7.3.Global Customer Communication Management Market Estimates & Forecasts by Industry 2020-2030 (USD Billion)
  • 7.4.Customer Communication Management Market, Sub Segment Analysis
    • 7.4.1. BFSI
    • 7.4.2.Retail
    • 7.4.3.IT & Telecom
    • 7.4.4.Government
    • 7.4.5.Healthcare
    • 7.4.6.Others

Chapter 8.Global Customer Communication Management Market, Regional Analysis

  • 8.1.Top Leading Countries
  • 8.2.Top Emerging Countries
  • 8.3.Customer Communication Management Market, Regional Market Snapshot
  • 8.4.North America Customer Communication Management Market
    • 8.4.1.U.S. Customer Communication Management Market
      • 8.4.1.1.Component breakdown estimates & forecasts, 2020-2030
      • 8.4.1.2.Channel breakdown estimates & forecasts, 2020-2030
      • 8.4.1.3.Industry breakdown estimates & forecasts, 2020-2030
    • 8.4.2.Canada Customer Communication Management Market
  • 8.5.Europe Customer Communication Management Market Snapshot
    • 8.5.1.U.K. Customer Communication Management Market
    • 8.5.2.Germany Customer Communication Management Market
    • 8.5.3.France Customer Communication Management Market
    • 8.5.4.Spain Customer Communication Management Market
    • 8.5.5.Italy Customer Communication Management Market
    • 8.5.6.Rest of Europe Customer Communication Management Market
  • 8.6.Asia-Pacific Customer Communication Management Market Snapshot
    • 8.6.1.China Customer Communication Management Market
    • 8.6.2.India Customer Communication Management Market
    • 8.6.3.Japan Customer Communication Management Market
    • 8.6.4.Australia Customer Communication Management Market
    • 8.6.5.South Korea Customer Communication Management Market
    • 8.6.6.Rest of Asia Pacific Customer Communication Management Market
  • 8.7.Latin America Customer Communication Management Market Snapshot
    • 8.7.1.Brazil Customer Communication Management Market
    • 8.7.2.Mexico Customer Communication Management Market
  • 8.8.Middle East & Africa Customer Communication Management Market
    • 8.8.1.Saudi Arabia Customer Communication Management Market
    • 8.8.2.South Africa Customer Communication Management Market
    • 8.8.3.Rest of Middle East & Africa Customer Communication Management Market

Chapter 9.Competitive Intelligence

  • 9.1.Key Company SWOT Analysis
  • 9.2.Top Market Strategies
  • 9.3.Company Profiles
    • 9.3.1. Quadient S.A (France)
      • 9.3.1.1.Key Information
      • 9.3.1.2.Overview
      • 9.3.1.3.Financial (Subject to Data Availability)
      • 9.3.1.4.Product Summary
      • 9.3.1.5.Recent Developments
    • 9.3.2. Doxee S.p.A (Italy)
    • 9.3.3.Doxim Holdings Inc. (Canada)
    • 9.3.4.Newgen Software Technologies Limited (India)
    • 9.3.5.Open Text Corporation (Canada)
    • 9.3.6.Intense Technologies (in10stech) (India)
    • 9.3.7.BelWo, Inc. (US)
    • 9.3.8.Precisely (US)
    • 9.3.9.Smart Communications Inc (UK)
    • 9.3.10.Nagarro SE (Germany)

Chapter 10.Research Process

  • 10.1.Research Process
    • 10.1.1.Data Mining
    • 10.1.2.Analysis
    • 10.1.3.Market Estimation
    • 10.1.4.Validation
    • 10.1.5.Publishing
  • 10.2.Research Attributes
  • 10.3.Research Assumption