シェアードサービスの世界市場：市場規模（サービス別・組織規模別・エンドユーザー産業別・地域別）、将来予測

シェアードサービスの市場規模と予測

シェアードサービスの市場規模は、2024年に413億7,000万米ドルと評価され、2026年から2032年にかけてCAGR 23.1%で成長し、2032年には1,772億1,000万米ドルに達すると予測されます。

• シェアードサービスとは、効率性の向上とコスト削減を目的として、人事、情報技術、財務など組織内の業務機能やサービスを統合することを指します。これらの機能を一元化することで、業務効率を向上させ、部門や事業体間のプロセスを標準化します。
• シェアードサービスは、人事、情報技術、財務などの管理業務を、部門や組織を横断して一元化します。この方法は、スケールメリットを活用し、プロセスを標準化することで、業務を合理化し、コストを削減し、サービスの質を向上させ、効率を高めます。
• シェアードサービスは、企業間の機能を統合することで業務を簡素化し、効率を高め、コストを下げ、サービス品質を向上させます。自動化とデータ分析の進歩により、将来的にはIT、人事、財務などにも応用されることになると思われます。

世界のシェアードサービス市場力学

世界のシェアードサービス市場を形成している主な市場力学は以下の通りです：

主な市場促進要因

• コスト削減：シェアードサービスは、財務や人事などのバックオフィス業務を集約し、冗長性を排除して業務を合理化することで、大幅なコスト削減を実現します。
• 業務の効率化：シェアードサービスセンター内の業務を標準化・自動化することで、組織の効率性と生産性が向上します。
• 標準化とプロセス改善：シェアードサービスは、一貫した手順と合理化されたプロセスを促進し、より高い品質とサービス提供の向上をもたらします。
• 柔軟性と拡張性の向上：シェアードサービスセンターは、必要に応じてリソースを追加・撤収することで、変化するビジネス要件に容易に対応できます。

主な課題：

• コスト削減と品質のバランス：シェアードサービスセンターは常にコスト削減に努めていますが、そのために品質を犠牲にすることはできません。目標は、高い顧客満足度と低いエラー率を確保しながら、「より少ないコストでより多くのことを行う」方法を生み出すことです。
• より多くの価値を提供する：コスト管理は常に重要ですが、企業はシェアードサービスにさらなる価値を求めています。そのためには、より良いサービス、より深い洞察、そして企業全体に役立つデータの活用を提供する必要があります。
• データセキュリティのリスク：シェアードサービスは機密性の高い財務データを扱うため、サイバー攻撃の格好の標的となります。強固なデータ・セキュリティ対策を確保することは、顧客の信頼を維持し、市場の縮小を回避する上で極めて重要です。
• 技術的変化への対応：自動化、AI、クラウドコンピューティングが普及するにつれ、シェアードサービスは迅速に対応しなければなりません。既存のインフラを維持しながら新しいテクノロジーを統合することは、継続的な課題です。

主な動向

• DX (デジタルトランスフォーメーション) ：シェアードサービスセンターでは、ロボットプロセスオートメーション（RPA）や人工知能（AI）などの自動化技術を活用する企業が増えています。これにより、生産性と精度が向上し、人的リソースをより価値の高い業務に振り向けることができます。
• 進化するガバナンスモデル：ガバナンスモデルは、分離された役割からシェアードサービスの枠組みへと進化しています。企業は、コラボレーションとビジネス全体にわたるサービス提供への一貫したアプローチを奨励する統合ビジネスサービス（IBS）モデルに焦点を当てています。
• グローバル化と統合管理：シェアードサービスが世界に拡大するにつれ、統一されたサービス品質と管理を維持するために、ガバナンスの枠組みが変化します。これには、クラウドベースのソリューションの導入や、シェアードサービスセンターにおける世界リーダーシップの開発などが含まれます。
• 顧客体験（CX）の優先：シェアードサービスは、もはや単なるコスト削減のためのものではありません。より迅速なターンアラウンドタイム、より良いコミュニケーション、使いやすいサービス提供プロセスを通じて、社内の顧客（さまざまな部門の従業員）のエクスペリエンスを向上させることを目標に、企業内の戦略的パートナーとなりつつあります。

目次

第1章 イントロダクション

• 市場の定義
• 市場区分
• 分析手法

第2章 エグゼクティブサマリー

• 主な分析結果
• 市場概要
• 市場ハイライト

第3章 市場概要

• 市場規模と成長可能性
• 市場動向
• 市場促進要因
• 市場抑制要因
• 市場機会
• ポーターのファイブフォース分析

第4章 シェアードサービス市場：サービスの種類別

• 財務・会計
• 人事
• 情報技術（IT）
• 調達

第5章 シェアードサービス市場：組織規模別

• 大企業
• 中小企業（SME）

第6章 シェアードサービス市場：エンドユーザー産業別

• BFSI（銀行、金融サービス、保険）
• 医療
• IT・通信
• 製造業
• 小売業・消費財

第7章 地域別分析

• 北米
• 米国
• カナダ
• メキシコ
• 欧州
• 英国
• ドイツ
• フランス
• イタリア
• アジア太平洋
• 中国
• 日本
• インド
• オーストラリア
• ラテンアメリカ
• ブラジル
• アルゼンチン
• チリ
• 中東・アフリカ
• 南アフリカ
• サウジアラビア
• アラブ首長国連邦

第8章 市場力学

• 市場促進要因
• 市場抑制要因
• 市場機会
• 新型コロナウイルス感染症 (COVID-19) の市場への影響

第9章 競合情勢

• 主要企業
• 市場シェア分析

第10章 企業プロファイル

• Accenture
• Ahlstrom
• Capgemini
• Cognizant
• Deloitte
• EY
• Infosys
• KPMG
• PwC
• Wipro

第11章 市場の展望と機会

• 新興技術
• 今後の市場動向
• 投資機会

第12章 付録

• 略語リスト
• 出典と参考文献

Shared Services Market Size and Forecast

Shared Services Market size was valued at USD 41.37 Billion in 2024 and is projected to reach 177.21 USD Billion by 2032 growing at a CAGR of 23.1% from 2026 to 2032.

• Shared Services refers to the consolidation of business functions or services within an organization, such as human resources, information technology, or finance, in order to increase efficiency and lower costs. It centralizes these functions to improve operational efficiency and standardize processes across departments or entities.
• Shared services. Centralize administrative operations such as human resources, information technology, and finance across departments or organizations. This method streamlines operations, lowers costs, improves service quality and boosts efficiency by leveraging economies of scale and standardizing processes.
• Shared services will simplify operations by combining functions across enterprises, increasing efficiency, lowering costs, and boosting service quality. Future applications will include IT, human resources and finance, thanks to advances in automation and data analytics.

Global Shared Services Market Dynamics

The key market dynamics that are shaping the global shared services market include:

Key Market Drivers:

• Cost Reduction: Shared services concentrate back-office tasks such as finance and human resources, eliminating redundancy and streamlining operations, resulting in significant cost savings.
• Operational Efficiency: Standardizing and automating operations inside a shared services center increases organizational efficiency and productivity.
• Standardization and Process Improvement: Shared services encourage consistent procedures and streamlined processes, resulting in higher quality and improved service delivery.
• Enhanced Flexibility and Scalability: Shared service centers can readily adjust to changing business requirements by adding or withdrawing resources as needed.

Key Challenges:

• Balancing Cost Reduction and Quality: Shared services centers are continuously striving to decrease costs, but this cannot be at the expense of quality. The goal is to create ways to "do more with less" while ensuring high customer satisfaction and low error rates.
• Delivering More Value: While cost control is always vital, businesses expect more value from shared services. This entails offering better service, deeper insights, and data exploitation that helps the entire firm.
• Data Security Risks: Shared services handle sensitive financial data, making them great targets for cyberattacks. Ensuring strong data security measures is critical for maintaining client trust and avoiding market shrinkage.
• Keeping up with Technological Change: As automation, AI, and cloud computing become more prevalent, shared services must adapt swiftly. Integrating new technologies while maintaining existing infrastructure is a continuous challenge.

Key Trends:

• Digital Transformation:Companies are increasingly using automation techniques such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) in shared service centers. This improves productivity and accuracy while freeing up human resources for more valuable duties.
• Evolving Governance Models: Governance models are evolving from segregated roles to shared service frameworks. Businesses are focused on Integrated Business Services (IBS) models that encourage collaboration and a consistent approach to service delivery throughout the business.
• Globalization and Unified Control: As shared services expand globally; governance frameworks change to maintain uniform service quality and control. This includes implementing cloud-based solutions and developing global leadership in shared service centers.
• Prioritize Customer Experience (CX): Shared services are no longer merely for cost reductions. They are becoming strategic partners within enterprises, with the goal of improving internal customer (employees in different departments) experience through faster turnaround times, better communication, and user-friendly service delivery processes.

Global Shared Services Market Regional Analysis

Here is a more detailed regional analysis of the global shared services market:

North America:

• According to Verified Market Research, North America is expected to dominate the global shared services market.
• North America is predicted to lead the worldwide shared services market for a variety of reasons, including superior technological infrastructure, a strong emphasis on cost efficiency and early adoption of shared service models.
• The region benefits from a significant concentration of international firms, as well as a developed outsourcing and shared services industry. Furthermore, the presence of significant industry players and ongoing innovation in automation and data analytics add to North America's supremacy.
• Strong regulatory frameworks and a focus on improving operational efficiency across many sectors, including as IT, finance and human resources, are also helping to drive market expansion.

Asia Pacific:

• According to Verified Market Research, Asia Pacific is fastest growing region in global shared services market.
• The Asia-Pacific region is the fastest-growing in the global shared services market, driven by several key factors. The region's strong economic expansion and increased company outsourcing activities are major contributions.
• Furthermore, many firms in Asia-Pacific are implementing digital transformation projects to improve operational efficiency and lower costs.
• The availability of a trained labor at competitive rates encourages corporations to establish shared service centers in this region. Countries such as India, China, and the Philippines are major participants, with strong infrastructure and favorable government regulations, propelling the market's expansion in the Asia-Pacific region.

Global Shared Services Market: Segmentation Analysis

The Global Shared Services Market is segmented based on Service, Organization Size, End-User Industry and Geography.

Shared Services Market, By Service

• Finance and Accounting
• Human Resources
• Information Technology
• Procurement

Based on Service, the Global Shared Services Market is separated into Finance and accounting, Human resources, Information technology, Procurement. Finance and accounting services dominate the global shared services market because of their importance in business operations, the increasing demand for improved financial procedures, and the large cost reductions they provide. Organizations prioritize integrating these functions in order to improve efficiency and assure compliance with financial requirements.

Shared Services Market, By Organization Size

• Large Enterprises
• Small & Medium Enterprises (SMEs)

Based on Organization Size, Global Shared Services Market is divided into Large Enterprises and Small & Medium Enterprises (SMEs). Large enterprises dominate the global shared services market because of their vast resources and ability to invest in cutting-edge technologies. They benefit from economies of scale and have the infrastructure to support complete shared services, making them more efficient and cost-effective than SMEs.

Shared Services Market, By End-User Industry

• Banking, Financial Services, and Insurance (BFSI)
• Healthcare
• Manufacturing
• IT and telecommunications
• Retail and Consumer goods

Based on End-User Industry, Global Shared Services Market is divided into BFSI, Healthcare, Manufacturing, IT and telecommunications, Retail and consumer goods. The BFSI (Banking, Financial Services, and Insurance) industry dominates the global shared services market. This dominance stems from the sector's early embrace of shared services models to increase operational efficiency, save costs and improve service delivery by centralizing back-office tasks and integrating new technology.

Shared Services Market, By Geography

• North America
• Europe
• Asia Pacific
• Rest of the World

Based on the Regions, the Global Shared Services Market divided into North America, Europe, Asia Pacific and Rest of the World. North America leads the global shared services industry due to sophisticated infrastructure and early technology adoption. The Asia-Pacific area is the fastest-growing, because to economic expansion, increasing outsourcing, and significant digital transformation efforts.

Key Players

• The Global Shared Services Market study report will provide valuable insight with an emphasis on the global market. The major players in the market are Accenture, Ahlstrom, Capgemini, Cognizant, Deloitte, EY, Infosys, KPMG, PwC, Wipro.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

• Shared Services Market Recent Developments
• In January 2023, Tata Consultancy Services, a multinational IT outsourcing company located in India, launched the TCS Finance and Shared Services Transformation suite. This suite enables businesses worldwide to use shared services and increase productivity.
• In May 24, 2023, Sharing Services Global Corporation, a multinational firm specializing in developing business technology, launched the Shared Services Platform. This platform provides a range of services to support companies in the direct selling market.
• In December 2022, Freshfields, a worldwide law firm, plans to open a shared business service center in Bratislava, Slovakia. The new shared service center will be integrated into the company's infrastructure.

TABLE OF CONTENTS

1. INTRODUCTION

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Shared Services Market, By Service Type

• Finance and Accounting
• Human Resources
• Information Technology
• Procurement

5. Shared Services Market, By Organization Size

• Large Enterprises
• Small & Medium Enterprises (SMEs)

6. Shared Services Market, By End-User Industry

• BFSI (Banking, Financial Services, and Insurance)
• Healthcare
• IT and telecommunications
• Manufacturing
• Retail and Consumer goods

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Accenture
• Ahlstrom
• Capgemini
• Cognizant
• Deloitte
• EY
• Infosys
• KPMG
• PwC
• Wipro

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References