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ワークフォース管理の世界市場規模：タイプ別、用途別、エンドユーザー別、地域範囲別、予測

Global Workforce Management Market Size By Type (Solution, Services), By Application (Large Enterprise, Small And Medium Enterprise), By End User (BFSI, Retail And e- Commerce), By Geographic Scope And Forecast

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英文 202 Pages
納期
2～3営業日
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ワークフォース管理の世界市場規模：タイプ別、用途別、エンドユーザー別、地域範囲別、予測
出版日: 2025年05月12日
発行: Verified Market Research
ページ情報: 英文 202 Pages
納期: 2～3営業日
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概要

ワークフォース管理の市場規模と予測

ワークフォース管理市場規模は、2024年に76億9,000万米ドルと評価され、2026～2032年にかけてCAGR 7.06%で成長し、2032年には126億3,000万米ドルに達すると予測されます。

  • 世界のワークフォース管理（WFM）とは、従業員の生産性を最適化するために組織が使用する戦略的アプローチを指し、適切なスキルを持つスタッフが適切な時期に適切な数だけ配置されることを保証します。
  • その用途は、ヘルスケア、小売、金融、製造業など、大規模で多様な労働力の管理が重要な産業に及んでいます。
  • 今後、WFMはAI、自動化、先進的分析をますます活用し、意思決定、柔軟性、ハイブリッドワークやリモートワークモデルへの適応を強化すると予想されます。

世界のワークフォース管理市場力学

世界のワークフォース管理市場を形成している主要市場力学は以下の通りです。

主要市場促進要因

  • リモートワークとハイブリッドワークモデルの台頭：COVID-19の流行によって加速したリモートワークへのシフトは、WFMソリューションに対する需要の急増を生み出しています。2023年の米国政府の労働報告書によると、従業員の58％がパートタイムでリモート勤務する選択肢を持っており、スケジュールやタイムトラッキングの課題を処理する柔軟なワークフォース管理ツールが必要とされています。
  • 従業員の生産性への注目の高まり：組織は、従業員の効率を高め、人件費を削減するためにWFMに投資しています。労働統計局（BLS）のデータによると、従業員を効果的に管理している企業では、生産性が20％向上しており、WFMソリューションの財務的メリットが浮き彫りになっています。
  • 自動化とAIの採用拡大：自動化とAI主導のWFMシステムは、スケジューリングの最適化と予測能力の向上により、要員計画に革命をもたらしています。インターナショナルデータコーポレーション（IDC）は、2025年までに大企業の65％がAIベースのワークフォース管理ソリューションを導入し、さらなる普及を促進すると予測しています。
  • 労働規制への対応：労働法が厳しくなるにつれ、企業は従業員の労働時間、残業、休憩に関する規制を確実に遵守するためにWFMツールを利用するようになっています。例えば、欧州連合（EU）では、労働時間指令の遵守により、70％の企業が法的罰則や罰金を回避するためにワークフォース管理技術の導入を進めています。

主要課題

  • データプライバシーとセキュリティへの懸念：WFMソリューションは機密性の高い従業員情報を扱うため、データ漏洩や、一般データ保護規則（GDPR）やカリフォルニア州消費者プライバシー法（CCPA）などのデータ保護規制へのコンプライアンスに対する懸念が高まっている
  • レガシーシステムとの統合：多くの企業では、最新のWFMツールと旧式のシステムとの統合に苦慮しており、運用の非効率化を招き、WFMソリューションの有効性を妨げています。
  • 変化への抵抗：従業員や管理職は、新しいWFM技術を採用することに抵抗がある場合があります。これは、なじみがなかったり、モニタリングが強化されることを恐れたりするためで、導入プロセスが遅れる可能性があります。
  • 世界の労働力管理の複雑さ：労働法、タイムゾーン、文化の違いなど、地理的に分散した従業員の管理は複雑さを増し、多国籍企業全体でWFMの手法を標準化することが難しくなります。

主要動向

  • AIと予測分析：AIと機械学習の採用は、予測スケジューリング、労働力配分の最適化、リアルタイムデータによる意思決定の改善を可能にし、WFMを変革しています。
  • 従業員体験の重視：シフトの入れ替え、柔軟なスケジューリング、リアルタイムのフィードバックなどのセルフサービスツールを提供し、従業員の福利厚生を強化するためにWFMソリューションを使用する傾向が高まっており、人材の確保に役立っています。
  • クラウドベースのWFMソリューション：クラウドベースのWFMプラットフォームへのシフトは、そのスケーラビリティ、アクセスの容易さ、費用対効果の高さから加速しており、企業はリアルタイムのワークフォースの可視性を得ながら、インフラコストを削減しています。
  • 人事・給与システムとの統合：WFMソリューションは、人事（HR）システムや給与計算システムとの統合が進んでおり、勤怠管理から給与計算まで、エンドツーエンドのワークフォース管理プロセスを合理化し、業務効率の向上を促進しています。

目次

第1章 ワークフォース管理市場の導入

  • 市場概要
  • 調査範囲
  • 前提条件

第2章 エグゼクティブサマリー

第3章 VERIFIED MARKET RESEARCHの調査手法

  • データマイニング
  • バリデーション
  • 一次資料
  • データソース一覧

第4章 労働力管理市場展望

  • 概要
  • 市場力学
    • 促進要因
    • 抑制要因
    • 機会
  • ポーターのファイブフォースモデル
  • バリューチェーン分析

第5章 ワークフォース管理市場：タイプ別

  • 概要
  • ソリューション
  • サービス

第6章 ワークフォース管理市場：用途別

  • 概要
  • 大企業
  • 中小企業

第7章 ワークフォース管理市場：エンドユーザー別

  • 概要
  • BFSI
  • 小売・eコマース
  • ヘルスケアと政府
  • ITと電気通信

第8章 ワークフォース管理市場：地域別

  • 概要
  • 北米
    • 米国
    • カナダ
    • メキシコ
  • 欧州
    • ドイツ
    • 英国
    • フランス
    • その他の欧州
  • アジア太平洋
    • 中国
    • 日本
    • インド
    • その他のアジア太平洋
  • その他
    • ラテンアメリカ
    • 中東・アフリカ

第9章 ワークフォース管理市場の競合情勢

  • 概要
  • 各社の市場ランキング
  • 主要開発戦略

第10章 企業プロファイル

  • ADP, LLC.
  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • SumTotal Systems, LLC.
  • Workday, Inc.
  • WorkForce Software, LLC

第11章 付録

  • 関連調査
目次
Product Code: 59352

Workforce Management Market Size And Forecast

Workforce Management Market size was valued at USD 7.69 Billion in 2024 and is projected to reach USD 12.63 Billion by 2032, growing at a CAGR of 7.06% from 2026 to 2032.

  • Global Workforce Management (WFM) refers to the strategic approach used by organizations to optimize employee productivity, ensuring the right number of staff with the right skills are in place at the right time.
  • Its applications span industries such as healthcare, retail, finance, and manufacturing, where managing large, diverse workforces is critical.
  • In the future, WFM is expected to increasingly leverage AI, automation, and advanced analytics, enhancing decision-making, flexibility, and adaptation to hybrid and remote work models.

Global Workforce Management Market Dynamics

The key market dynamics that are shaping the global Workforce Management Market include:

Key Market Drivers:

  • Rise in Remote and Hybrid Work Models: The shift to remote work, accelerated by the COVID-19 pandemic, has created a surge in demand for WFM solutions. According to a 2023 U.S. government labor report, 58% of employees have the option to work remotely part-time, necessitating flexible workforce management tools to handle scheduling and time-tracking challenges.
  • Increased Focus on Employee Productivity: Organizations are investing in WFM to boost employee efficiency and reduce labor costs. Data from the Bureau of Labor Statistics (BLS) reveals that companies that effectively manage their workforce see 20% higher productivity rates, highlighting the financial benefits of WFM solutions.
  • Growing Adoption of Automation and AI: Automation and AI-driven WFM systems are revolutionizing workforce planning by optimizing scheduling and improving predictive capabilities. The International Data Corporation (IDC) projects that by 2025, 65% of large enterprises will incorporate AI-based workforce management solutions, driving further adoption.
  • Compliance with Labor Regulations: As labor laws become more stringent, companies are turning to WFM tools to ensure compliance with regulations related to employee hours, overtime, and breaks. In the European Union, for instance, compliance with the Working Time Directive has pushed 70% of businesses to adopt workforce management technologies to avoid legal penalties and fines.

Key Challenges:

  • Data Privacy and Security Concerns: As WFM solutions handle sensitive employee information, there is a growing concern over data breaches and compliance with data protection regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  • Integration with Legacy Systems: Many organizations struggle to integrate modern WFM tools with outdated systems, leading to operational inefficiencies and hindering the effectiveness of WFM solutions.
  • Resistance to Change: Employees and managers may resist adopting new WFM technologies due to lack of familiarity or fear of increased monitoring, which can slow down the implementation process.
  • Complexity in Global Workforce Management: Managing a geographically dispersed workforce with varying labor laws, time zones, and cultural differences adds complexity, making it difficult to standardize WFM practices across multinational operations.

Key Trends:

  • AI and Predictive Analytics: The adoption of AI and machine learning is transforming WFM by enabling predictive scheduling, optimizing labor allocation, and improving decision-making based on real-time data.
  • Increased Focus on Employee Experience: There is a growing trend to use WFM solutions to enhance employee well-being, offering self-service tools for shift swaps, flexible scheduling, and real-time feedback, which helps in retaining talent.
  • Cloud-based WFM Solutions: The shift towards cloud-based WFM platforms is accelerating due to their scalability, ease of access, and cost-effectiveness, with companies reducing infrastructure costs while gaining real-time workforce visibility.
  • Integration with HR and Payroll Systems: WFM solutions are increasingly being integrated with Human Resources (HR) and payroll systems to streamline end-to-end workforce management processes, from attendance tracking to payroll calculations, fostering greater operational efficiency.

Global Workforce Management Market Regional Analysis

Here is a more detailed regional analysis of the global Workforce Management Market:

North America:

  • North America holds a dominant position in the global Workforce Management Market, driven by widespread adoption of advanced technologies across industries. The presence of major workforce management software providers, such as ADP and Kronos, combined with a strong emphasis on enhancing operational efficiency and employee productivity, significantly contributes to this dominance. The region's well-established IT infrastructure and increasing demand for cloud-based workforce solutions further bolster market growth. In 2023, North America accounted for over 40% of the global Workforce Management Market share, according to industry reports.
  • Moreover, the growing focus on compliance with labor regulations and the adoption of flexible work models, such as remote and hybrid work, have heightened the need for workforce management solutions. Companies are increasingly investing in automation, artificial intelligence, and predictive analytics to optimize scheduling, attendance, and performance management.

Asia Pacific:

  • Asia Pacific is the fastest-growing region in the global Workforce Management Market, driven by the rapid digital transformation across emerging economies like China, India, and Southeast Asian countries. The growing emphasis on streamlining workforce operations in industries such as IT, retail, and manufacturing is propelling the demand for workforce management solutions. Governments in the region are also investing heavily in digital initiatives, such as India's Digital India campaign, which encourages companies to adopt automated workforce management systems. The market in Asia Pacific is projected to grow at a compound annual growth rate (CAGR) of over 12% from 2023 to 2028.
  • The region's increasing reliance on mobile workforce management solutions, combined with the growing adoption of cloud-based platforms, is also fueling growth. Businesses are leveraging these technologies to manage distributed and remote workforces effectively.

Global Workforce Management Market: Segmentation Analysis

The Global Workforce Management Market is segmented on the basis of Type, Application, End User, and Geography.

Workforce Management Market, By Type

  • Solution
  • Services

Based on Type, The market is segmented into Solution and Services. The Software Segment dominates, driven by the widespread adoption of automated scheduling, time tracking, and predictive analytics solutions across industries. However, the services segment is the fastest-growing, fueled by rising demand for consulting, implementation, and support services to ensure seamless integration of WFM systems and effective customization.

Workforce Management Market, By Application

  • Large Enterprise
  • Small And Medium Enterprise

Based on Application, The market is segmented into Large Enterprise and Small and Medium Enterprise. The Large Enterprise segment dominates due to its extensive resources, complex workforce needs, and ability to invest in advanced WFM solutions. However, the Small and Medium Enterprise (SME) segment is the fastest-growing, driven by the increasing adoption of cloud-based WFM solutions that offer affordability and scalability.

Workforce Management Market, By End User

  • BFSI
  • Retail and e-Commerce
  • Healthcare and Government
  • IT & Telecom Hospitals

Based on End User, The Global Workforce Management Market is segmented into BFSI, Retail and e-Commerce, Healthcare and Government, and IT & Telecom. The Banking, Financial Services, and Insurance (BFSI) is the dominating segment due to its high demand for compliance and regulatory adherence, which necessitates sophisticated workforce solutions. However, the fastest-growing segment is the Retail and E-Commerce sector, driven by the increasing need for flexible scheduling and efficient labor management to handle fluctuating consumer demands and seasonal spikes.

Workforce Management Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

Based on Geography, The Global Workforce Management Market are segmented into North America, Europe, Asia Pacific, and Rest of World. North America holds a dominant position in the global Workforce Management Market, driven by widespread adoption of advanced technologies across industries. Asia Pacific is the fastest-growing region, driven by the rapid digital transformation across emerging economies like China, India, and Southeast Asian countries.

Key Players

The "Global Workforce Management Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market ADP, LLC., IBM Corporation, Oracle Corporation, SAP SE, SumTotal Systems, LLC., Workday, Inc., & WorkForce Software, LLC.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis.

  • Global Workforce Management Market: Recent Developments
  • In August 2023 UKG, a major player in workforce management, acquired Ascentis to enhance its portfolio of workforce management and human capital solutions.
  • In July 2023 ADP launched new mobile features that enable real-time insights into workforce data, making it easier for managers to track performance, attendance, and compliance.
  • In June 2023 Ceridian announced a partnership with Microsoft to integrate its Dayforce platform into Microsoft's cloud solutions.

TABLE OF CONTENTS

1 INTRODUCTION TO WORKFORCE MANAGEMENT MARKET

  • 1.1 Overview of the Market
  • 1.2 Scope of Report
  • 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

  • 3.1 Data Mining
  • 3.2 Validation
  • 3.3 Primary Interviews
  • 3.4 List of Data Sources

4 WORKFORCE MANAGEMENT MARKET OUTLOOK

  • 4.1 Overview
  • 4.2 Market Dynamics
    • 4.2.1 Drivers
    • 4.2.2 Restraints
    • 4.2.3 Opportunities
  • 4.3 Porters Five Force Model
  • 4.4 Value Chain Analysis

5 WORKFORCE MANAGEMENT MARKET, BY TYPE

  • 5.1 Overview
  • 5.2 Solution
  • 5.3 Services

6 WORKFORCE MANAGEMENT MARKET, BY APPLICATION

  • 6.1 Overview
  • 6.2 Large Enterprises
  • 6.3 Small and Medium Enterprises

7 WORKFORCE MANAGEMENT MARKET, BY END USER

  • 7.1 Overview
  • 7.2 BFSI
  • 7.3 Retail and e-Commerce
  • 7.4 Healthcare and Government
  • 7.5 IT & Telecom

8 WORKFORCE MANAGEMENT MARKET, BY GEOGRAPHY

  • 8.1 Overview
  • 8.2 North America
    • 8.2.1 U.S.
    • 8.2.2 Canada
    • 8.2.3 Mexico
  • 8.3 Europe
    • 8.3.1 Germany
    • 8.3.2 U.K.
    • 8.3.3 France
    • 8.3.4 Rest of Europe
  • 8.4 Asia Pacific
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 India
    • 8.4.4 Rest of Asia Pacific
  • 8.5 Rest of the World
    • 8.5.1 Latin America
    • 8.5.2 Middle East and Africa

9 WORKFORCE MANAGEMENT MARKET COMPETITIVE LANDSCAPE

  • 9.1 Overview
  • 9.2 Company Market Ranking
  • 9.3 Key Development Strategies

10 COMPANY PROFILES

  • 10.1 ADP, LLC.
    • 10.1.1 Overview
    • 10.1.2 Financial Performance
    • 10.1.3 Product Outlook
    • 10.1.4 Key Developments
  • 10.2 IBM Corporation
    • 10.2.1 Overview
    • 10.2.2 Financial Performance
    • 10.2.3 Product Outlook
    • 10.2.4 Key Developments
  • 10.3 Oracle Corporation
    • 10.3.1 Overview
    • 10.3.2 Financial Performance
    • 10.3.3 Product Outlook
    • 10.3.4 Key Developments
  • 10.4 SAP SE
    • 10.4.1 Overview
    • 10.4.2 Financial Performance
    • 10.4.3 Product Outlook
    • 10.4.4 Key Developments
  • 10.5 SumTotal Systems, LLC.
    • 10.5.1 Overview
    • 10.5.2 Financial Performance
    • 10.5.3 Product Outlook
    • 10.5.4 Key Developments
  • 10.6 Workday, Inc.
    • 10.6.1 Overview
    • 10.6.2 Financial Performance
    • 10.6.3 Product Outlook
    • 10.6.4 Key Development
  • 10.7 WorkForce Software, LLC
    • 10.7.1 Overview
    • 10.7.2 Financial Performance
    • 10.7.3 Product Outlook
    • 10.7.4 Key Developments

11 Appendix

  • 11.1 Related Research