テレコムオペレーションマネジメント市場- 世界の産業規模、シェア、動向、機会、予測、ソリューションタイプ別、サービスタイプ別、業界別、地域別、競合別、2020～2030年

テレコムオペレーションマネジメントの世界市場規模は2024年に137億3,000万米ドル、2030年のCAGRは8.71%で、2030年には226億6,000万米ドルに達すると予測されています。

テレコムオペレーションマネジメントの世界市場とは、通信サービスプロバイダの日常業務の管理、合理化、最適化に焦点を当てた通信産業のセグメントを指します。

ネットワークオペレーション、顧客サービス、課金、収益保証、ビジネスプロセスの自動化などの管理を含みます。テレコムオペレーションマネジメントは、サービスプロバイダが中断のないネットワークパフォーマンスを確保し、複雑なインフラを管理し、シームレスな顧客体験を提供できるよう支援します。通信ネットワークの継続的な進化とデータ主導型サービスへの需要の高まりに伴い、効率的な運用管理は収益性と競争優位性を維持するために不可欠となっています。

5Gの展開、モノのインターネット（Internet of Things）デバイスの普及、クラウドベースのサービスへの依存度の高まりといった技術的進歩に牽引された通信ネットワークの急速な拡大により、市場の大幅な拡大が見込まれています。こうした開発により、通信インフラは複雑さを増し、サービスプロバイダは自動化、予測分析、リアルタイムモニタリングを提供する先進的運用管理ソリューションの導入を迫られています。さらに、高品質で中断のないサービスに対する顧客の期待の高まりにより、通信事業者はネットワークのパフォーマンスと顧客満足度を高める先進的運用管理プラットフォームへの投資を余儀なくされています。

サービス品質を維持しながら運用コストを削減しなければならないという電気通信事業者へのプレッシャーの高まりが、統合運用管理システムへの需要を促進しています。これらのソリューションは、通信事業者がワークフローを合理化し、定型プロセスを自動化し、リソース配分を最適化し、規制コンプライアンスを確保するのに役立ちます。アジア太平洋のとラテンアメリカを中心とする新興市場は、急速なデジタル変革、モバイル普及率の上昇、通信インフラへの投資の増加により、大きな成長機会をもたらしています。世界の接続性が拡大し続け、ネットワークが複雑化するにつれて、堅牢なテレコムオペレーションマネジメントソリューションへの需要が高まり、市場は今後数年間で持続的な成長を遂げることが予想されます。

主要市場促進要因

先進的ネットワークパフォーマンスとサービス品質管理に対する需要の高まり

主要市場課題

マルチベンダーとマルチ技術環境の管理の複雑さ

主要市場動向

テレコムオペレーションマネジメントにおける人工知能と機械学習の統合

目次

第1章 概要

第2章 調査手法

第3章 エグゼクティブサマリー

第4章 顧客の声

第5章 世界のテレコムオペレーションマネジメント市場展望

• 市場規模・予測
  • 金額別
• 市場シェア・予測
  • ソリューションタイプ別（ネットワーク管理、サービス管理、セキュリティ管理、クラウド管理、その他）
  • サービスタイプ別（マネージドサービス、プロフェッショナルサービス、その他）
  • 業界別（通信、ITとITES、BFSI、ヘルスケア、製造、小売、政府と公共部門、その他）
  • 地域別（北米、欧州、南米、中東・アフリカ、アジア太平洋）
• 企業別（2024年）
• 市場マップ

第6章 北米のテレコムオペレーションマネジメント市場展望

• 市場規模・予測
• 市場シェア・予測
• 北米：国別分析
  • 米国
  • カナダ
  • メキシコ

第7章 欧州のテレコムオペレーションマネジメント市場展望

• 市場規模・予測
• 市場シェア・予測
• 欧州：国別分析
  • ドイツ
  • フランス
  • 英国
  • イタリア
  • スペイン

第8章 アジア太平洋のテレコムオペレーションマネジメント市場展望

• 市場規模・予測
• 市場シェア・予測
• アジア太平洋：国別分析
  • 中国
  • インド
  • 日本
  • 韓国
  • オーストラリア

第9章 中東・アフリカのテレコムオペレーションマネジメント市場展望

• 市場規模・予測
• 市場シェア・予測
• 中東・アフリカ：国別分析
  • サウジアラビア
  • アラブ首長国連邦
  • 南アフリカ

第10章 南米のテレコムオペレーションマネジメント市場展望

• 市場規模・予測
• 市場シェア・予測
• 南米：国別分析
  • ブラジル
  • コロンビア
  • アルゼンチン

第11章 市場力学

• 促進要因
• 課題

第12章 市場動向と発展

• 合併と買収
• 製品上市

第13章 企業プロファイル

• IBM Corporation
• Cisco Systems, Inc.
• Huawei Technologies Co., Ltd.
• Oracle Corporation
• Nokia Corporation
• Amdocs Limited
• Accenture plc
• NEC Corporation

第14章 戦略的提言

第15章 調査会社について・免責事項

Global Telecom Operations Management Market was valued at USD 13.73 Billion in 2024 and is expected to reach USD 22.66 Billion by 2030 with a CAGR of 8.71% through 2030. The Global Telecom Operations Management Market refers to the segment of the telecommunications industry focused on managing, streamlining, and optimizing the daily operational activities of telecom service providers.

This includes the management of network operations, customer services, billing, revenue assurance, and business process automation. Telecom operations management helps service providers ensure uninterrupted network performance, manage complex infrastructures, and offer seamless customer experiences. With the continuous evolution of telecom networks and increasing demand for data-driven services, efficient operations management has become critical for sustaining profitability and competitive advantage.

The market is expected to rise significantly due to the rapid expansion of telecom networks driven by technological advancements such as the rollout of 5G, the proliferation of Internet of Things devices, and the increasing reliance on cloud-based services. These developments have increased the complexity of telecom infrastructures, pushing service providers to adopt advanced operations management solutions that offer automation, predictive analytics, and real-time monitoring. Additionally, growing customer expectations for high-quality, uninterrupted services are compelling telecom operators to invest in sophisticated operations management platforms that enhance network performance and customer satisfaction.

The increasing pressure on telecom companies to reduce operational costs while maintaining service quality is driving demand for integrated operations management systems. These solutions help telecom providers streamline workflows, automate routine processes, optimize resource allocation, and ensure regulatory compliance. Emerging markets, particularly in Asia Pacific and Latin America, present significant growth opportunities due to rapid digital transformation, rising mobile penetration, and increased investments in telecom infrastructure. As global connectivity continues to expand and networks become more complex, the demand for robust telecom operations management solutions is set to rise, positioning the market for sustained growth in the coming years.

Key Market Drivers

Growing Demand for Advanced Network Performance and Service Quality Management

The expanding complexity of telecommunication networks worldwide has fueled a critical need for advanced network performance and service quality management solutions. Telecom service providers are under constant pressure to deliver seamless connectivity, uninterrupted service, and high-speed data transfer, especially in the era of fifth-generation wireless technology and the exponential growth of connected devices. Managing network efficiency and minimizing disruptions require robust telecom operations management systems that offer real-time monitoring, predictive analytics, automated fault resolution, and dynamic network optimization. These solutions ensure that telecom operators can proactively manage service delivery, anticipate issues before they affect customers, and maintain superior service quality in increasingly competitive markets.

With the rise of multi-service networks supporting everything from mobile broadband to enterprise-grade solutions, telecom providers require integrated operational platforms to manage diverse infrastructure within a unified control system. The transition toward intelligent network operation centers powered by artificial intelligence and machine learning further amplifies this need. These technologies help detect anomalies, predict outages, and streamline maintenance activities, ultimately improving customer satisfaction and operational efficiency. Emerging markets are also embracing these solutions to support their growing digital infrastructure, reflecting a global shift toward smarter network management. In 2024, global mobile data traffic surpassed 130 exabytes per month, marking a 25% annual increase, fueled by streaming services, IoT devices, and cloud applications. This surge highlights the critical necessity for efficient telecom operations management to ensure consistent network performance and service quality under escalating data demands.

Key Market Challenges

Complexity of Managing Multi-Vendor and Multi-Technology Environments

The global telecommunications landscape is marked by a highly diversified ecosystem of vendors, technologies, and service platforms. Telecom operators often source network components, software systems, and operational tools from multiple vendors, each with distinct standards, protocols, and integration requirements. This results in fragmented operational environments that are difficult to harmonize under a unified telecom operations management framework. Managing interoperability across these diverse systems becomes a significant operational challenge, particularly as new technologies such as fifth-generation wireless technology, cloud computing, and Internet of Things solutions are layered onto existing legacy infrastructures. The lack of standardized integration protocols further complicates efforts to streamline network monitoring, fault management, and performance optimization, making the operational landscape both costly and technically cumbersome.

The continuous evolution of telecommunications technologies demands that operations management systems remain flexible and scalable to accommodate new innovations without disrupting existing services. Integrating emerging technologies-such as software-defined networking, virtualized network functions, and edge computing-into legacy operational environments increases the complexity of network orchestration and control. Telecom operators often face delays in deployment and higher operational costs due to the need for custom integration, extensive testing, and ongoing system maintenance. This challenge is particularly acute for multinational operators managing networks across different regulatory jurisdictions, technological ecosystems, and vendor landscapes. Overcoming this fragmentation requires significant investment in adaptable operations management platforms, yet such investments are often constrained by budgetary pressures and the risk of vendor lock-in, further inhibiting seamless operational management and service delivery.

Key Market Trends

Integration of Artificial Intelligence and Machine Learning in Telecom Operations Management

Artificial intelligence and machine learning are reshaping telecom operations management by enabling intelligent automation, predictive maintenance, and advanced analytics. Telecom operators are increasingly integrating these technologies into their operations management platforms to enhance real-time decision-making, optimize network performance, and reduce human intervention in routine tasks. Artificial intelligence-driven analytics help operators identify patterns in vast datasets, predict potential network failures, and recommend proactive measures to prevent service disruptions. This shift toward intelligent automation significantly improves operational efficiency, accelerates problem resolution, and enhances the overall quality of service delivered to end-users.

Machine learning algorithms are enabling dynamic network optimization by continuously analyzing network traffic, user behavior, and performance metrics. This allows telecom operators to automatically adjust configurations, allocate resources effectively, and fine-tune service delivery in real time. The integration of artificial intelligence and machine learning not only reduces operational costs but also empowers telecom providers to offer personalized services and maintain a competitive edge in the market. As artificial intelligence technologies mature, their role within telecom operations management is expected to become even more critical, driving a fundamental shift in how telecom networks are monitored, maintained, and optimized.

Key Market Players

• IBM Corporation
• Cisco Systems, Inc.
• Huawei Technologies Co., Ltd.
• Oracle Corporation
• Nokia Corporation
• Amdocs Limited
• Accenture plc
• NEC Corporation

Report Scope:

In this report, the Global Telecom Operations Management Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Telecom Operations Management Market, By Solution Type:

• Network Management
• Service Management
• Security Management
• Cloud Management
• Others

Telecom Operations Management Market, By Service Type:

• Managed Services
• Professional Services
• Others

Telecom Operations Management Market, By Vertical:

• Telecommunications
• IT & ITES
• BFSI
• Healthcare
• Manufacturing
• Retail
• Government & Public Sector
• Others

Telecom Operations Management Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa
• South America
  • Brazil
  • Colombia
  • Argentina

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Telecom Operations Management Market.

Available Customizations:

Global Telecom Operations Management Market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Telecom Operations Management Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Solution Type (Network Management, Service Management, Security Management, Cloud Management, Others)
  • 5.2.2. By Service Type (Managed Services, Professional Services, Others)
  • 5.2.3. By Vertical (Telecommunications, IT & ITES, BFSI, Healthcare, Manufacturing, Retail, Government & Public Sector, Others)
  • 5.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
• 5.3. By Company (2024)
• 5.4. Market Map

6. North America Telecom Operations Management Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Solution Type
  • 6.2.2. By Service Type
  • 6.2.3. By Vertical
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Telecom Operations Management Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Solution Type
      • 6.3.1.2.2. By Service Type
      • 6.3.1.2.3. By Vertical
  • 6.3.2. Canada Telecom Operations Management Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Solution Type
      • 6.3.2.2.2. By Service Type
      • 6.3.2.2.3. By Vertical
  • 6.3.3. Mexico Telecom Operations Management Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Solution Type
      • 6.3.3.2.2. By Service Type
      • 6.3.3.2.3. By Vertical

7. Europe Telecom Operations Management Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Solution Type
  • 7.2.2. By Service Type
  • 7.2.3. By Vertical
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Telecom Operations Management Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Solution Type
      • 7.3.1.2.2. By Service Type
      • 7.3.1.2.3. By Vertical
  • 7.3.2. France Telecom Operations Management Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Solution Type
      • 7.3.2.2.2. By Service Type
      • 7.3.2.2.3. By Vertical
  • 7.3.3. United Kingdom Telecom Operations Management Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Solution Type
      • 7.3.3.2.2. By Service Type
      • 7.3.3.2.3. By Vertical
  • 7.3.4. Italy Telecom Operations Management Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Solution Type
      • 7.3.4.2.2. By Service Type
      • 7.3.4.2.3. By Vertical
  • 7.3.5. Spain Telecom Operations Management Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Solution Type
      • 7.3.5.2.2. By Service Type
      • 7.3.5.2.3. By Vertical

8. Asia Pacific Telecom Operations Management Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Solution Type
  • 8.2.2. By Service Type
  • 8.2.3. By Vertical
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Telecom Operations Management Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Solution Type
      • 8.3.1.2.2. By Service Type
      • 8.3.1.2.3. By Vertical
  • 8.3.2. India Telecom Operations Management Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Solution Type
      • 8.3.2.2.2. By Service Type
      • 8.3.2.2.3. By Vertical
  • 8.3.3. Japan Telecom Operations Management Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Solution Type
      • 8.3.3.2.2. By Service Type
      • 8.3.3.2.3. By Vertical
  • 8.3.4. South Korea Telecom Operations Management Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Solution Type
      • 8.3.4.2.2. By Service Type
      • 8.3.4.2.3. By Vertical
  • 8.3.5. Australia Telecom Operations Management Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Solution Type
      • 8.3.5.2.2. By Service Type
      • 8.3.5.2.3. By Vertical

9. Middle East & Africa Telecom Operations Management Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Solution Type
  • 9.2.2. By Service Type
  • 9.2.3. By Vertical
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Telecom Operations Management Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Solution Type
      • 9.3.1.2.2. By Service Type
      • 9.3.1.2.3. By Vertical
  • 9.3.2. UAE Telecom Operations Management Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Solution Type
      • 9.3.2.2.2. By Service Type
      • 9.3.2.2.3. By Vertical
  • 9.3.3. South Africa Telecom Operations Management Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Solution Type
      • 9.3.3.2.2. By Service Type
      • 9.3.3.2.3. By Vertical

10. South America Telecom Operations Management Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Solution Type
  • 10.2.2. By Service Type
  • 10.2.3. By Vertical
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Telecom Operations Management Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Solution Type
      • 10.3.1.2.2. By Service Type
      • 10.3.1.2.3. By Vertical
  • 10.3.2. Colombia Telecom Operations Management Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Solution Type
      • 10.3.2.2.2. By Service Type
      • 10.3.2.2.3. By Vertical
  • 10.3.3. Argentina Telecom Operations Management Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Solution Type
      • 10.3.3.2.2. By Service Type
      • 10.3.3.2.3. By Vertical

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends and Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Company Profiles

• 13.1. IBM Corporation
  • 13.1.1. Business Overview
  • 13.1.2. Key Revenue and Financials
  • 13.1.3. Recent Developments
  • 13.1.4. Key Personnel
  • 13.1.5. Key Product/Services Offered
• 13.2. Cisco Systems, Inc.
• 13.3. Huawei Technologies Co., Ltd.
• 13.4. Oracle Corporation
• 13.5. Nokia Corporation
• 13.6. Amdocs Limited
• 13.7. Accenture plc
• 13.8. NEC Corporation

14. Strategic Recommendations

15. About Us & Disclaimer