市場調査レポート
商品コード
1389637

キュー管理システムの市場規模・予測、世界および地域別シェア、動向、成長機会分析レポート対象範囲:タイプ別、コンポーネント別、用途別

Queue Management System Market Size and Forecasts, Global and Regional Share, Trends, and Growth Opportunity Analysis Report Coverage: By Type, Component, and Application

出版日: | 発行: The Insight Partners | ページ情報: 英文 160 Pages | 納期: 即納可能 即納可能とは

価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=157.14円
キュー管理システムの市場規模・予測、世界および地域別シェア、動向、成長機会分析レポート対象範囲:タイプ別、コンポーネント別、用途別
出版日: 2023年10月17日
発行: The Insight Partners
ページ情報: 英文 160 Pages
納期: 即納可能 即納可能とは
  • 全表示
  • 概要
  • 図表
  • 目次
概要

キュー管理システム市場は、2022年に4億8,273万米ドルと評価され、2030年には7億3,897万米ドルに達すると予測されています。2022年から2030年までのCAGRは5.5%と推定されています。

人口の急速な増加は、病院、小売店、診療所、空港、その他の施設における顧客の待ち行列を増加させており、これがキュー管理システム市場の成長を促進する主な要因の1つとなっています。人口の増加により、整理されていない待ち行列が発生し、群衆の間にフラストレーションを引き起こし、サービスの質を悪化させています。また、ピーク時には行列が急増し、スタッフが手作業で行列を管理しようとするため、サービス品質が低下します。2022年1月のミッドランズ・テクニカル・カレッジのデータによると、企業はサービスの悪さや顧客の不満によって潜在顧客を失っています。同データによると、顧客サービスの低下は、長蛇の列、コスト削減戦略、顧客の要望の理解不足、成長のために顧客満足度を犠牲にすることなどが原因で、年間750億米ドルから1兆6,000億米ドルもの損失をビジネスに与えていると推定されています。このような収益の損失は今後数年間で増加すると予測され、顧客の嗜好が競合他社の製品にシフトするため、潜在的な顧客を失うことになります。サービス・プロバイダーの間では、業種を問わず、サービス品質の向上が最も重要視されています。待ち行列を効率的に管理し、サービス品質を向上させる目的で、各サービスプロバイダーはキュー管理ソリューションを選択し、キュー管理システム市場の成長を後押ししています。

自動待ち行列システムによって、顧客は自分の都合に合わせて待ち行列の状況を確認することができ、待ち時間を他の作業に充てることができるため、キュー管理システム市場の成長を後押ししています。Wavetec社やQmatic社など、複数のサービス・プロバイダーが自動キュー管理システムを調達・設置しており、買い物客や顧客に次の利用しやすいカウンターに移動するよう自動的に要請しています。これにより、ワークフローが楽になり、顧客の待ち時間が短縮され、スタッフと顧客の相互作用が改善されるため、サービスの質が向上します。このように、キュー管理システムのこうした利点は、業界を問わず多くのサービス・プロバイダーを惹きつけ、キュー管理システム市場の成長を牽引しています。

旅客数が増加の一途をたどる中、空港では長蛇の列を管理するための革新的なソリューションに対する継続的な需要が課題となっています。国際航空運送協会(IATA)によると、2023年3月の航空輸送量は世界全体で52.4%増加し、これは消費者の間で旅行のための航空施設に対する嗜好が高まっていることを示しています。空港は、発券カウンター、審査エリア、税関セクションで整理された行列を維持する上で大きな課題に直面しています。そのため、旅客のスループットを緩和し、サービス効率と投資収益率(ROI)を向上させる高度なソリューションに対する需要が高まっています。その結果、空港ではキュー管理システムの採用が増加しています。このように、さまざまな分野でサービス品質向上への注目が高まっていることが、キュー管理システム市場の成長を後押ししています。

技術導入の面では、日本は世界で最も先進的な国のひとつと考えられています。企業も政府も、すでにキュー管理システムを大幅に採用しています。星稜電機によると、日本のドコモショップは2015年に600以上の店舗でキュー管理システムを導入しています。このような技術の早期導入は、さらに市場に有利な機会を提供しています。さらに、先進技術の開発に継続的に注力する新興企業の増加が、キュー管理システム市場を牽引しています。例えば、2020年1月、キューキューは日本に子会社QueQ Japan株式会社を設立しました。同社は、日本の顧客にオンライン・キュー管理システムを提供することで、市場での存在感を高める目的で設立されました。店舗におけるオンライン・キュー管理システムの採用拡大が、キュー管理システム市場の成長を促進すると予想されています。

Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries、AKIS Technologies UABは、本レポートで紹介されている主要なキュー管理システム市場プレイヤーの一人です。この市場調査研究では、市場とそのエコシステムの全体像を把握するために、他のいくつかの主要なキュー管理システム市場プレイヤーを調査・分析しています。この調査レポートは、キュー管理システム市場の詳細な洞察を提供し、主要企業の成長戦略を支援します。

目次

第1章 イントロダクション

第2章 エグゼクティブサマリー

  • 主要洞察
  • 市場の魅力

第3章 調査手法

  • 調査範囲
  • 2次調査
  • 1次調査

第4章 キュー管理システムの市場情勢

  • 概観
  • PEST分析
  • エコシステム分析
    • バリューチェーンのベンダー一覧

第5章 キュー管理システム市場:主要産業力学

  • 促進要因
    • 様々なセクターにおけるサービス品質向上への注目の高まり
    • ヘルスケア分野における需要の増加
    • 顧客トラフィックの管理と顧客維持のための導入増加
  • 市場抑制要因
    • 世界のeコマースの著しい成長
    • BFSIセクターによるモバイルアプリの進化
  • 市場機会
    • キュー管理システムへの人工知能の導入
  • 今後の動向
    • 仮想キューシステムに対する需要の高まり
  • 促進要因と抑制要因の影響

第6章 キュー管理システムの世界市場分析

  • キュー管理システムの市場概要
  • キュー管理システムの市場収益、2022年~2030年
  • キュー管理システムの市場予測と分析

第7章 キュー管理システムの市場分析:タイプ

  • 仮想キューイング
  • リニアキューイング

第8章 キュー管理システムの市場分析:コンポーネント

  • ソリューション
  • サービス
    • サービス概要

第9章 キュー管理システム市場分析- 用途

  • BFSI
  • 病院
    • 病院
  • 小売店舗
  • 公共サービスプロバイダーと空港
  • レストラン
  • 官公庁
  • その他

第10章 キュー管理システム市場- 地域別分析

  • 北米
    • メキシコ
  • 欧州
    • その他欧州
  • アジア太平洋
      • オーストラリア
      • 中国
      • インド
      • 日本
      • 韓国
      • その他アジア太平洋地域
  • 中東・アフリカ地域
    • その他中東とアフリカ
  • 中南米
    • その他中南米

第11章 キュー管理システム市場:COVID-19パンデミックの影響

  • COVID-19前後の影響

第12章 競合情勢

  • 主要プレイヤー別ヒートマップ分析
  • 企業のポジショニングと集中度

第13章 キューマネジメントシステム市場、業界情勢

  • 市場の取り組み
  • 製品開発
  • 合併と買収

第14章 企業プロファイル

  • Q-MATIC Group AB
  • Qminder Ltd
  • Q-nomy Inc
  • Skiplino
  • Wavetec
  • Aurionpro Solutions Ltd
  • Advantech Co Ltd
  • SEDCO Co Ltd
  • Lavi Industries
  • AKIS Technologies UAB

第15章 付録

図表

List Of Tables

  • Table 1. Queue Management System Market Segmentation
  • Table 2. Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
  • Table 3. Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - Type
  • Table 4. Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - Component
  • Table 5. Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - Application
  • Table 6. North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 7. North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 8. North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 9. North America Queue Management System Market, by Country - Revenue and Forecast to 2030 (USD Million)
  • Table 10. US Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 11. US Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 12. US Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 13. Canada Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 14. Canada Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 15. Canada Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 16. Mexico Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 17. Mexico Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 18. Mexico Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 19. Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 20. Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 21. Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 22. Europe Queue Management System Market, by Country - Revenue and Forecast to 2030 (USD Million)
  • Table 23. France Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 24. France Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 25. France Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 26. Germany Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 27. Germany Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 28. Germany Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 29. UK Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 30. UK Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 31. UK Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 32. Italy Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 33. Italy Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 34. Italy Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 35. Russia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 36. Russia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 37. Russia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 38. Rest of Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 39. Rest of Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 40. Rest of Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 41. Asia Pacific Queue Management System Market Revenue And Forecasts To 2030 (US$ Million) - Type
  • Table 42. Asia Pacific Queue Management System Market Revenue And Forecasts To 2030 (US$ Million) - Component
  • Table 43. Asia Pacific Queue Management System Market Revenue And Forecasts To 2030 (US$ Million) - Application
  • Table 44. Asia Pacific Queue Management System Market, by Country - Revenue and Forecast to 2030 (USD Million)
  • Table 45. Australia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 46. Australia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 47. Australia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 48. China Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 49. China Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 50. China Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 51. India Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 52. India Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 53. India Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 54. Japan Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 55. Japan Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 56. Japan Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 57. South Korea Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 58. South Korea Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 59. South Korea Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 60. Rest of Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 61. Rest of Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 62. Rest of Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 63. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - By Type
  • Table 64. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - By Component
  • Table 65. Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - By Application
  • Table 66. Middle East and Africa Queue Management System Market, by Country - Revenue and Forecast to 2030 (USD Million)
  • Table 67. South Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 68. South Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 69. South Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 70. Saudi Arabia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 71. Saudi Arabia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 72. Saudi Arabia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 73. UAE Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 74. UAE Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 75. UAE Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 76. Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 77. Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 78. Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 79. South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - By Type
  • Table 80. South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - By Component
  • Table 81. South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Million) - By Application
  • Table 82. South and Central America Queue Management System Market, by Country - Revenue and Forecast to 2030 (USD Million)
  • Table 83. Brazil Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 84. Brazil Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 85. Brazil Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 86. Argentina Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 87. Argentina Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 88. Argentina Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 89. Rest of South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
  • Table 90. Rest of South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
  • Table 91. Rest of South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
  • Table 92. Company Positioning & Concentration
  • Table 93. List of Abbreviation

List Of Figures

  • Figure 1. Queue Management System Market Segmentation, By Geography
  • Figure 2. Global- PEST Analysis
  • Figure 3. Ecosystem: Queue Management System Market
  • Figure 4. Queue Management System Market - Key Industry Dynamics
  • Figure 5. Impact Analysis of Drivers and Restraints
  • Figure 6. Queue Management System Market Breakdown by Geography, 2022 and 2030 (%)
  • Figure 7. Queue Management System Market Revenue (US$ Million), 2022 & 2030
  • Figure 8. Queue Management System Market Share (%) - Type, 2022 and 2030
  • Figure 9. Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 10. Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 11. Queue Management System Market Share (%) - Component, 2022 and 2030
  • Figure 12. Solution Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 13. Services Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 14. Queue Management System Market Share (%) - Application, 2022 and 2030
  • Figure 15. BFSI Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 16. Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 17. Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 18. Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 19. Restaurants Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 20. Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 21. Others Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 22. Queue Management System Market Revenue Share, By Region (2022 & 2030)
  • Figure 23. Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 24. Queue Management System Market Breakdown by Type, 2022 and 2030 (%)
  • Figure 25. Queue Management System Market Breakdown by Component (2022 and 2030)
  • Figure 26. Queue Management System Market Breakdown by Application, 2022 and 2030 (%)
  • Figure 27. Queue Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 28. US Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 29. Canada Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 30. Mexico Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 31. Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 32. Queue Management System Market Breakdown by Type (2022 and 2030)
  • Figure 33. Queue Management System Market Breakdown by Component (2022 and 2030)
  • Figure 34. Queue Management System Market Breakdown by Application (2022 and 2030)
  • Figure 35. Queue Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 36. France Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 37. Germany Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 38. UK Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 39. Italy Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 40. Russia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 41. Rest of Europe Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 42. Asia Pacific Queue Management System Market Revenue And Forecasts To 2030 (US$ Million)
  • Figure 43. Asia Pacific Queue Management System Market Breakdown by Type (2022 and 2023)
  • Figure 44. Asia Pacific Queue Management System Market Breakdown by Component (2022 and 2023)
  • Figure 45. Asia Pacific Queue Management System Market Breakdown by Application (2022 and 2023)
  • Figure 46. Asia Pacific Queue Management System Market Breakdown By Key Countries, 2022 And 2030 (%)
  • Figure 47. Australia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 48. China Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 49. India Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 50. Japan Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 51. South Korea Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 52. Rest of Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 53. Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 54. Middle East & Africa Queue Management System Market Breakdown by Type (2022 and 2023)
  • Figure 55. Middle East & Africa Queue Management System Market Breakdown by Component (2022 and 2023)
  • Figure 56. Middle East & Africa Queue Management System Market Breakdown by Application (2022 and 2023)
  • Figure 57. Queue Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 58. South Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 59. Saudi Arabia Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 60. UAE Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 61. Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 62. Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
  • Figure 63. South & Central America Queue Management System Market Breakdown by Type (2022 and 2023)
  • Figure 64. South & Central America Queue Management System Market Breakdown by Component (2022 and 2023)
  • Figure 65. South & Central America Queue Management System Market Breakdown by Application(2022 and 2023)
  • Figure 66. Queue Management System Market Breakdown by Key Countries, 2022 and 2030 (%)
  • Figure 67. Brazil Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 68. Argentina Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 69. Rest of South & Central America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn)
  • Figure 70. Heat Map Analysis By Key Players
目次
Product Code: TIPRE00010671

The Queue Management System Market was valued at US$ 482.73 million in 2022 and is expected to reach US$ 738.97 million by 2030; it is estimated to record a CAGR of 5.5% from 2022 to 2030.

The rapid growth in population is increasing customers queues in hospitals, retail shops, clinics, airports, and other facilities, which is one of the major factors fueling the growth of the queue management system market. The growing population has resulted an unorganized queue, which cause frustration among the crowd and deteriorate the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. According to Midlands Technical College data of January 2022, companies are losing their potential customers due to poor service and customer dissatisfaction. The data estimated that poor customer service incurred a loss on business, ranging from US$ 75 billion to US$ 1.6 trillion per year, owing to long queues, cost-cutting strategies, lack of understanding of customer desires, and sacrificing customer satisfaction for growth, among other issues. This loss in revenue is projected to increase in the coming years, which shifts customer preference to competitors' products, thus resulting in the loss of potential customers. Offering enhanced service quality is of utmost importance among service providers, irrespective of the industry. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions, boosting the growth of the queue management system market.

Automated queuing systems enable customers to check their queuing status at their convenience, which further allows them to utilize the waiting time on other work, propelling the growth of the queue management system market. Several service providers such as Wavetec, and Qmatic have procured and installed automated queue management systems, which automatically request shoppers/customers to move toward the next accessible counter. This eases the workflow, reduces customer waiting time, and improves staff and customer interaction, thereby upgrading the service quality. Thus, these benefits of the queue management system attract a significant number of service providers across industries, driving the growth of the queue management system market.

As the passenger count continues to escalate, airports are challenged with the continuous demand for innovative solutions to control long queues. Per the International Air Transport Association (IATA), in March 2023, air traffic increased by 52.4% globally, which indicates an increased preference for airways facilities among consumers for traveling. Airports face a significant challenge in maintaining an organized queue at the ticketing counter, screening area, and customs section. Hence, there is a high demand for sophisticated solutions that enable the easing of passenger throughput, thereby enhancing service efficiency and return on investment (ROI). As a result, the adoption of the queue management system is on the rise among airports. Thus, the rising focus on service quality enhancement in various sectors drives the queue management system market growth.

In terms of technology adoption, Japan is considered one of the most forefront countries in the world. Both businesses and governments have already adopted queue management systems significantly. According to Seiryo Electric, Docomo shops in Japan have implemented queue management systems in over 600 stores in 2015. The early adoption of such technologies further offers lucrative opportunities for the market. Additionally, a growing number of startups that are continuously focusing on developing advanced technologies are driving the queue management system market. For instance, in January 2020, Queue Q established its subsidiary QueQ Japan Co., Ltd. in Japan. The company was established with the aim of increasing its market presence by offering an online queuing system to customers in Japan. The growing adoption of online queue management systems in stores is anticipated to fuel the queue management system market growth.

Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, and AKIS Technologies UAB are among the key queue management system market players profiled in the report. Several other major queue management system market players were studied and analyzed during this market research study to get a holistic view of the market and its ecosystem. The queue management system market report provides detailed market insights, which helps the key players strategize their growth.

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Table Of Contents

1. Introduction

  • 1.1 The Insight Partners Research Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Coverage
  • 3.2 Secondary Research
  • 3.3 Primary Research

4. Queue Management System Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
    • 4.3.1 List of Vendors in Value Chain:

5. Queue Management System Market - Key Industry Dynamics

  • 5.1 Drivers
    • 5.1.1 Rising Focus on Service Quality Enhancement in Various Sectors
    • 5.1.2 Increasing Demand in Healthcare Sector
    • 5.1.3 Increasing Adoption to Manage Customer Traffic and Retain Customers
  • 5.2 Market Restraints
    • 5.2.1 Tremendous Growth in E-commerce Worldwide
    • 5.2.2 Evolution of Mobile Apps by BFSI Sector
  • 5.3 Market Opportunities
    • 5.3.1 Implementing Artificial Intelligence in Queue Management System
  • 5.4 Future Trends
    • 5.4.1 Escalating Demand for Virtual Queue System
  • 5.5 Impact of Drivers and Restraints:

6. Queue Management System Market - Global Market Analysis

  • 6.1 Queue Management System Market Overview
  • 6.2 Queue Management System Market Revenue (US$ Million), 2022 - 2030
  • 6.3 Queue Management System Market Forecast and Analysis

7. Queue Management System Market Analysis - Type

  • 7.1 Virtual Queuing
    • 7.1.1 Overview
    • 7.1.2 Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
  • 7.2 Linear Queuing
    • 7.2.1 Overview
    • 7.2.2 Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)

8. Queue Management System Market Analysis - Component

  • 8.1 Solution
    • 8.1.1 Overview
    • 8.1.2 Solution Market Revenue and Forecasts To 2030 (US$ Million)
  • 8.2 Services
    • 8.2.1 Overview
    • 8.2.2 Services Market Revenue and Forecasts To 2030 (US$ Million)

9. Queue Management System Market Analysis - Application

  • 9.1 BFSI
    • 9.1.1 Overview
    • 9.1.2 BFSI Market Revenue and Forecasts To 2030 (US$ Million)
  • 9.2 Hospitals
    • 9.2.1 Overview
    • 9.2.2 Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
  • 9.3 Retail Outlets
    • 9.3.1 Overview
    • 9.3.2 Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
  • 9.4 Utility Service Providers and Airports
    • 9.4.1 Overview
    • 9.4.2 Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
  • 9.5 Restaurants
    • 9.5.1 Overview
    • 9.5.2 Restaurants Market Revenue and Forecasts To 2030 (US$ Million)
  • 9.6 Government Offices
    • 9.6.1 Overview
    • 9.6.2 Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
  • 9.7 Others
    • 9.7.1 Overview
    • 9.7.2 Others Market Revenue and Forecasts To 2030 (US$ Million)

10. Queue Management System Market - Geographical Analysis

  • 10.1 North America
    • 10.1.1 North America Queue Management System Market Overview
    • 10.1.2 North America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    • 10.1.3 North America Queue Management System Market Breakdown by Type
      • 10.1.3.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Type
    • 10.1.4 North America Queue Management System Market Breakdown by Component
      • 10.1.4.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Component
    • 10.1.5 North America Queue Management System Market Breakdown by Application
      • 10.1.5.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) - By Application
    • 10.1.6 North America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
      • 10.1.6.1 US Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.1.6.1.1 US Queue Management System Market Breakdown by Type
        • 10.1.6.1.2 US Queue Management System Market Breakdown by Component
        • 10.1.6.1.3 US Queue Management System Market Breakdown by Application
      • 10.1.6.2 Canada Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.1.6.2.1 Canada Queue Management System Market Breakdown by Type
        • 10.1.6.2.2 Canada Queue Management System Market Breakdown by Component
        • 10.1.6.2.3 Canada Queue Management System Market Breakdown by Application
      • 10.1.6.3 Mexico Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.1.6.3.1 Mexico Queue Management System Market Breakdown by Type
        • 10.1.6.3.2 Mexico Queue Management System Market Breakdown by Component
        • 10.1.6.3.3 Mexico Queue Management System Market Breakdown by Application
  • 10.2 Europe
    • 10.2.1 Europe Queue Management System Market Overview
    • 10.2.2 Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
    • 10.2.3 Europe Queue Management System Market Breakdown by Type
      • 10.2.3.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Type
    • 10.2.4 Europe Queue Management System Market Breakdown by Component
      • 10.2.4.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Component
    • 10.2.5 Europe Queue Management System Market Breakdown by Application
      • 10.2.5.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Application
    • 10.2.6 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Countries
      • 10.2.6.1 France Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.2.6.1.1 France Queue Management System Market Breakdown by Type
        • 10.2.6.1.2 France Queue Management System Market Breakdown by Component
        • 10.2.6.1.3 France Queue Management System Market Breakdown by Application
      • 10.2.6.2 Germany Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.2.6.2.1 Germany Queue Management System Market Breakdown by Type
        • 10.2.6.2.2 Germany Queue Management System Market Breakdown by Component
        • 10.2.6.2.3 Germany Queue Management System Market Breakdown by Application
      • 10.2.6.3 UK Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.2.6.3.1 UK Queue Management System Market Breakdown by Type
        • 10.2.6.3.2 UK Queue Management System Market Breakdown by Component
        • 10.2.6.3.3 UK Queue Management System Market Breakdown by Application
      • 10.2.6.4 Italy Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.2.6.4.1 Italy Queue Management System Market Breakdown by Type
        • 10.2.6.4.2 Italy Queue Management System Market Breakdown by Component
        • 10.2.6.4.3 Italy Queue Management System Market Breakdown by Application
      • 10.2.6.5 Russia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.2.6.5.1 Russia Queue Management System Market Breakdown by Type
        • 10.2.6.5.2 Russia Queue Management System Market Breakdown by Component
        • 10.2.6.5.3 Russia Queue Management System Market Breakdown by Application
      • 10.2.6.6 Rest of Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.2.6.6.1 Rest of Europe Queue Management System Market Breakdown by Type
        • 10.2.6.6.2 Rest of Europe Queue Management System Market Breakdown by Component
        • 10.2.6.6.3 Rest of Europe Queue Management System Market Breakdown by Application
  • 10.3 Asia Pacific Queue Management System Market
    • 10.3.1 Overview
    • 10.3.2 Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
    • 10.3.3 Asia Pacific Queue Management System Market Breakdown by Type
      • 10.3.3.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Type
    • 10.3.4 Asia Pacific Queue Management System Market Breakdown by Component
      • 10.3.4.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Component
    • 10.3.5 Asia Pacific Queue Management System Market Breakdown by Application
      • 10.3.5.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Application
    • 10.3.6 Queue Management System Market Breakdown by Countries
      • 10.3.6.1 Australia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.3.6.1.1 Australia Queue Management System Market Breakdown by Type
        • 10.3.6.1.2 Australia Queue Management System Market Breakdown by Component
        • 10.3.6.1.3 Australia Queue Management System Market Breakdown by Application
      • 10.3.6.2 China Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.3.6.2.1 China Queue Management System Market Breakdown by Type
        • 10.3.6.2.2 China Queue Management System Market Breakdown by Component
        • 10.3.6.2.3 China Queue Management System Market Breakdown by Application
      • 10.3.6.3 India Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.3.6.3.1 India Queue Management System Market Breakdown by Type
        • 10.3.6.3.2 India Queue Management System Market Breakdown by Component
        • 10.3.6.3.3 India Queue Management System Market Breakdown by Application
      • 10.3.6.4 Japan Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.3.6.4.1 Japan Queue Management System Market Breakdown by Type
        • 10.3.6.4.2 Japan Queue Management System Market Breakdown by Component
        • 10.3.6.4.3 Japan Queue Management System Market Breakdown by Application
      • 10.3.6.5 South Korea Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.3.6.5.1 South Korea Queue Management System Market Breakdown by Type
        • 10.3.6.5.2 South Korea Queue Management System Market Breakdown by Component
        • 10.3.6.5.3 South Korea Queue Management System Market Breakdown by Application
      • 10.3.6.6 Rest of Asia Pacific Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.3.6.6.1 Rest of Asia Pacific Queue Management System Market Breakdown by Type
        • 10.3.6.6.2 Rest of Asia Pacific Queue Management System Market Breakdown by Component
        • 10.3.6.6.3 Rest of Asia Pacific Queue Management System Market Breakdown by Application
  • 10.4 Middle East & Africa
    • 10.4.1 Middle East & Africa Queue Management System Market Overview
    • 10.4.2 Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
    • 10.4.3 Middle East & Africa Queue Management System Market Breakdown by Type
      • 10.4.3.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Type
    • 10.4.4 Middle East & Africa Queue Management System Market Breakdown by Component
      • 10.4.4.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Component
    • 10.4.5 Middle East & Africa Queue Management System Market Breakdown by Application
      • 10.4.5.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Application
    • 10.4.6 Middle East & Africa Queue Management System Market Revenue and Forecasts and Analysis - By Countries
      • 10.4.6.1 South Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.4.6.1.1 South Africa Queue Management System Market Breakdown by Type
        • 10.4.6.1.2 South Africa Queue Management System Market Breakdown by Component
        • 10.4.6.1.3 South Africa Queue Management System Market Breakdown by Application
      • 10.4.6.2 Saudi Arabia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.4.6.2.1 Saudi Arabia Queue Management System Market Breakdown by Type
        • 10.4.6.2.2 Saudi Arabia Queue Management System Market Breakdown by Component
        • 10.4.6.2.3 Saudi Arabia Queue Management System Market Breakdown by Application
      • 10.4.6.3 UAE Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.4.6.3.1 UAE Queue Management System Market Breakdown by Type
        • 10.4.6.3.2 UAE Queue Management System Market Breakdown by Component
        • 10.4.6.3.3 UAE Queue Management System Market Breakdown by Application
      • 10.4.6.4 Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.4.6.4.1 Rest of Middle East & Africa Queue Management System Market Breakdown by Type
        • 10.4.6.4.2 Rest of Middle East & Africa Queue Management System Market Breakdown by Component
        • 10.4.6.4.3 Rest of Middle East & Africa Queue Management System Market Breakdown by Application
  • 10.5 South & Central America
    • 10.5.1 South & Central America Queue Management System Market Overview
    • 10.5.2 South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
    • 10.5.3 South & Central America Queue Management System Market Breakdown by Type
      • 10.5.3.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Type
    • 10.5.4 South & Central America Queue Management System Market Breakdown by Component
      • 10.5.4.1 South & Central America Queue Management System Market and Forecasts and Analysis - By Component
    • 10.5.5 South & Central America Queue Management System Market Breakdown by Application
      • 10.5.5.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Application
    • 10.5.6 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
      • 10.5.6.1 Brazil Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.5.6.1.1 Brazil Queue Management System Market Breakdown by Type
        • 10.5.6.1.2 Brazil Queue Management System Market Breakdown by Component
        • 10.5.6.1.3 Brazil Queue Management System Market Breakdown by Application
      • 10.5.6.2 Argentina Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.5.6.2.1 Argentina Queue Management System Market Breakdown by Type
        • 10.5.6.2.2 Argentina Queue Management System Market Breakdown by Component
        • 10.5.6.2.3 Argentina Queue Management System Market Breakdown by Application
      • 10.5.6.3 Rest of South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
        • 10.5.6.3.1 Rest of South & Central America Queue Management System Market Breakdown by Type
        • 10.5.6.3.2 Rest of South & Central America Queue Management System Market Breakdown by Component
        • 10.5.6.3.3 Rest of South & Central America Queue Management System Market Breakdown by Application

11. Queue Management System Market - Impact of COVID-19 Pandemic

  • 11.1 Pre & Post Covid-19 Impact

12. Competitive Landscape

  • 12.1 Heat Map Analysis By Key Players
  • 12.2 Company Positioning & Concentration

13. Queue Management System Market Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Product Development
  • 13.4 Mergers & Acquisitions

14. Company Profiles

  • 14.1 Q-MATIC Group AB
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 Qminder Ltd
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Q-nomy Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 Skiplino
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 Wavetec
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Aurionpro Solutions Ltd
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 Advantech Co Ltd
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 SEDCO Co Ltd
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 Lavi Industries
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 AKIS Technologies UAB
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments

15. Appendix

  • 15.1 Word Index