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ソーシャル顧客関係管理の世界市場レポート 2025年

Social Customer Relationship Management Global Market Report 2025

出版日
ページ情報
英文 200 Pages
納期
2～10営業日
カスタマイズ可能
適宜更新あり
価格
価格表記: USDを日本円(税抜)に換算
本日の銀行送金レート: 1USD=144.06円
ソーシャル顧客関係管理の世界市場レポート 2025年
出版日: 2025年03月04日
発行: The Business Research Company
ページ情報: 英文 200 Pages
納期: 2～10営業日
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  • 概要
  • 目次
概要

ソーシャル顧客関係管理市場規模は、今後数年で飛躍的な成長が見込まれます。2029年にはCAGR53.5％で1兆2,840億米ドルに成長します。予測期間の成長は、会話型マーケティング、オムニチャネル統合、プライバシーおよびデータセキュリティ対策の台頭に起因すると考えられます。予測期間の主な動向には、ハイパーパーソナライゼーション、AI主導のソーシャルインサイト、モバイル中心のソリューション、拡張現実（AR）や仮想現実（VR）との統合、ソーシャルコマースの統合などがあります。

ソーシャルメディアの普及が進むことで、今後数年間はソーシャル顧客関係管理（CRM）市場の成長が見込まれます。ソーシャルメディアとは、ユーザーがコンテンツを作成、共有、交換したり、ソーシャルネットワーキングに参加したりできるオンラインプラットフォームやウェブサイトを指します。普及の原動力となっているのは、つながりやコミュニケーションの強化、自己表現や創造性の向上、モバイルへのアクセス、娯楽やビジネス交流の増加といった要因です。ソーシャルメディアは顧客関係管理システムと統合され、企業が顧客エンゲージメントを向上させ、ブランドイメージを高め、顧客ロイヤルティを育成するのに役立っています。例えば、米国を拠点とし、企業経営者、マーケティング担当者、SEO担当者に有益な情報を提供するウェブサイト、サーチエンジンジャーナルによると、2022年4月から2023年4月までのソーシャルメディア利用者は1億5,000万人増加し、前年比3.2％増となりました。その結果、ソーシャルメディアの普及がソーシャルCRM市場の成長に拍車をかけています。

ソーシャル顧客関係管理市場の主要プレーヤーは、成長企業に合わせた包括的なCRMソリューションを提供するため、イノベーションに注力しています。例えば、セールスフォース社は2024年3月、CRM、AI、データ、信頼を統合したPro Suite CRMソリューションを発表し、企業の業務改革を後押ししています。このソリューションは、中小企業がCRMシステムを導入・活用する際に直面する課題に対応し、マーケティングキャンペーンテンプレート、リード・案件管理、迅速な案件解決、マーケティング・営業・サービスにわたるパーソナライズされた顧客体験などの機能を提供します。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、コロナ、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

  • 世界ソーシャル顧客関係管理PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
  • 最終用途産業の分析
  • 世界のソーシャル顧客関係管理市場：成長率分析
  • 世界のソーシャル顧客関係管理市場の実績：規模と成長, 2019-2024
  • 世界のソーシャル顧客関係管理市場の予測：規模と成長, 2024-2029, 2034F
  • 世界ソーシャル顧客関係管理総アドレス可能市場（TAM）

第6章 市場セグメンテーション

  • 世界のソーシャル顧客関係管理市場導入モデル別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • クラウド
  • オンプレミス
  • 世界のソーシャル顧客関係管理市場機能別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • 組み込みソーシャルCRM
  • スタンドアロンソーシャルCRM
  • 世界のソーシャル顧客関係管理市場：組織規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • 中小企業（SMB）
  • 大企業
  • 世界のソーシャル顧客関係管理市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • セールスオートメーション
  • マーケティング
  • カスタマーサービスとサポート
  • その他の用途
  • 世界のソーシャル顧客関係管理市場：エンドユーザー別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • 情報技術と通信
  • ヘルスケア
  • 銀行、金融サービス、保険（BFSI）
  • 小売業とeコマース
  • 教育
  • 政府
  • ホスピタリティ
  • 輸送と物流
  • 製造業
  • その他のエンドユーザー
  • 世界のソーシャル顧客関係管理市場、クラウドのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • パブリッククラウド
  • プライベートクラウド
  • ハイブリッドクラウド
  • 世界のソーシャル顧客関係管理市場オンプレミスのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • オンプレミスソフトウェア
  • オンプレミスハードウェア

第7章 地域別・国別分析

  • 世界のソーシャル顧客関係管理市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
  • 世界のソーシャル顧客関係管理市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

  • ソーシャル顧客関係管理市場：競合情勢
  • ソーシャル顧客関係管理市場：企業プロファイル
    • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • SAP SE Overview, Products and Services, Strategy and Financial Analysis
    • Salesforce Inc Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

  • Adobe Inc
  • SAS Institute
  • ReplyApp Inc
  • HubSpot Inc
  • Pegasystems Inc
  • Zendesk
  • Zoho Corporation
  • Verint Systems
  • RWS Holdings
  • monday.com
  • Freshworks Inc
  • Sprout Social Inc
  • Brandwatch
  • Jive Software Inc
  • Agora Media SAS

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

  • ソーシャル顧客関係管理市場2029：新たな機会を提供する国
  • ソーシャル顧客関係管理市場2029：新たな機会を提供するセグメント
  • ソーシャル顧客関係管理市場2029：成長戦略
    • 市場動向に基づく戦略
    • 競合の戦略

第36章 付録

目次
Product Code: r29035

Social customer relationship management (CRM) refers to the strategies and processes employed by businesses to efficiently engage with and manage relationships with customers through social media platforms. This approach involves integrating social media data with traditional CRM systems to gather insights into customer interactions, improve the quality of engagement, and enable communication with customers across various social networking sites.

The main types of deployment models in social customer relationship management (CRM) are cloud-based and on-premises solutions. In a cloud-based deployment model, computing resources such as computing power, storage, and applications are provided to users over the internet as a service. This approach supports various functions, including built-in social CRM and standalone social CRM, and caters to organizations of various sizes, including small and medium-sized businesses (SMBs) and large enterprises. Cloud-based social CRM is utilized across multiple applications, including sales automation, marketing, customer service and support, among others, and serves diverse end users such as information technology and telecom, healthcare, banking, financial services and insurance (BFSI), retail and e-commerce, education, government, hospitality, transportation and logistics, manufacturing, and others.

The social customer relationship management market research report is one of a series of new reports from The Business Research Company that provides social customer relationship management market statistics, including social customer relationship management industry global market size, regional shares, competitors with a social customer relationship management market share, detailed social customer relationship management market segments, market trends and opportunities, and any further data you may need to thrive in the social customer relationship management industry. This social customer relationship management market research report delivers a complete perspective on everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The social customer relationship management market size has grown exponentially in recent years. It will grow from $150.17 billion in 2024 to $231.08 billion in 2025 at a compound annual growth rate (CAGR) of 53.9%. The growth in the historic period can be attributed to emergence of social media platforms, increasing customer expectations, rise of influencer marketing.

The social customer relationship management market size is expected to see exponential growth in the next few years. It will grow to $1284 billion in 2029 at a compound annual growth rate (CAGR) of 53.5%. The growth in the forecast period can be attributed to rise of conversational marketing, omnichannel integration, privacy and data security measures. Major trends in the forecast period include hyper-personalization, AI-driven social insights, mobile-centric solutions, integration with augmented reality (AR) and virtual reality (VR), social commerce integration.

The growing adoption of social media is expected to drive the growth of the social customer relationship management (CRM) market in the coming years. Social media refers to online platforms and websites that allow users to create, share, and exchange content, as well as engage in social networking. The rise in adoption is driven by factors such as enhanced connectivity and communication, self-expression and creativity, mobile accessibility, and increased entertainment and business interactions. Social media integrates with customer relationship management systems to help businesses improve customer engagement, enhance brand image, and foster customer loyalty. For example, according to the Search Engine Journal, a US-based website that provides valuable information for business owners, marketers, and SEOs, there were 150 million more social media users between April 2022 and April 2023, marking a 3.2% increase year-over-year. As a result, the increasing adoption of social media is fueling the growth of the social CRM market.

Key players in the social customer relationship management market are focusing on innovation to provide comprehensive CRM solutions tailored to growing businesses. For example, in March 2024, Salesforce Inc. introduced the Pro Suite CRM solution integrating CRM, AI, data, and trust to empower businesses in transforming their operations. This solution addresses the challenges faced by small businesses in implementing and utilizing CRM systems, offering features such as marketing campaign templates, lead and deal management, faster case resolution, and personalized customer experiences across marketing, sales, and service.

In February 2024, Volaris Group expanded its marketing management portfolio by acquiring Gold-Vision CRM. This acquisition enhances Volaris' offerings with Gold-Vision's complete CRM solutions, catering to mid-market businesses seeking to improve sales and marketing performance. Gold-Vision CRM, a UK-based software developer, aligns with Volaris Group's strategy of providing diverse and versatile CRM solutions to its customer base, further solidifying its position in the social CRM market.

Major companies operating in the social customer relationship management market are Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., SAS Institute, ReplyApp Inc., HubSpot Inc., Pegasystems Inc., Zendesk, Zoho Corporation, Verint Systems, RWS Holdings, monday.com, Freshworks Inc., Sprout Social Inc., Brandwatch, Jive Software Inc., Agora Media SAS, Bitrix Inc., Act-On Software Inc., VanillaSoft Inc., Insightly Inc., Clarabridge

North America was the largest region in the social customer relationship management market in 2024. The regions covered in the social customer relationship management market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa.

The countries covered in the social customer relationship management market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The social customer relationship management market includes revenues earned by entities by providing services such as social listening and monitoring, social engagement, content creation and management, customer data integration, and social customer relationship management strategy and consultation. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Social Customer Relationship Management Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on social customer relationship management market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for social customer relationship management ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The social customer relationship management market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Deployment Model: Cloud; On-Premises
  • 2) By Functionality: Built-In Social CRM; Standalone Social CRM
  • 3) By Organization Size: Small And Medium Sized Businesses (SMBs); Large Enterprises
  • 4) By Application: Sales Automation; Marketing; Customer Service And Support; Other Applications
  • 5) By End Users: Information Technology And Telecom; Healthcare; Banking, Financial Services And Insurance (BFSI); Retail And E-Commerce; Education; Government; Hospitality; Transportation And Logistics; Manufacturing; Other End Users
  • Subsegments:
  • 1) By Cloud: Public Cloud; Private Cloud; Hybrid Cloud
  • 2) By On-Premises: On-Premises Software; On-Premises Hardware
  • Companies Mentioned: Microsoft Corporation; International Business Machines Corporation; Oracle Corporation; SAP SE; Salesforce Inc
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Social Customer Relationship Management Market Characteristics

3. Social Customer Relationship Management Market Trends And Strategies

4. Social Customer Relationship Management Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Social Customer Relationship Management Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Social Customer Relationship Management PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Social Customer Relationship Management Market Growth Rate Analysis
  • 5.4. Global Social Customer Relationship Management Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Social Customer Relationship Management Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Social Customer Relationship Management Total Addressable Market (TAM)

6. Social Customer Relationship Management Market Segmentation

  • 6.1. Global Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • On-Premises
  • 6.2. Global Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Built-In Social CRM
  • Standalone Social CRM
  • 6.3. Global Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Small And Medium Sized Businesses (SMBs)
  • Large Enterprises
  • 6.4. Global Social Customer Relationship Management Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Sales Automation
  • Marketing
  • Customer Service And Support
  • Other Applications
  • 6.5. Global Social Customer Relationship Management Market, Segmentation By End Users, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Information Technology And Telecom
  • Healthcare
  • Banking, Financial Services And Insurance (BFSI)
  • Retail And E-Commerce
  • Education
  • Government
  • Hospitality
  • Transportation And Logistics
  • Manufacturing
  • Other End Users
  • 6.6. Global Social Customer Relationship Management Market, Sub-Segmentation Of Cloud, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud
  • 6.7. Global Social Customer Relationship Management Market, Sub-Segmentation Of On-Premises, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • On-Premises Software
  • On-Premises Hardware

7. Social Customer Relationship Management Market Regional And Country Analysis

  • 7.1. Global Social Customer Relationship Management Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Social Customer Relationship Management Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Social Customer Relationship Management Market

  • 8.1. Asia-Pacific Social Customer Relationship Management Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Social Customer Relationship Management Market

  • 9.1. China Social Customer Relationship Management Market Overview
  • 9.2. China Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Social Customer Relationship Management Market

  • 10.1. India Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Social Customer Relationship Management Market

  • 11.1. Japan Social Customer Relationship Management Market Overview
  • 11.2. Japan Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Social Customer Relationship Management Market

  • 12.1. Australia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Social Customer Relationship Management Market

  • 13.1. Indonesia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Social Customer Relationship Management Market

  • 14.1. South Korea Social Customer Relationship Management Market Overview
  • 14.2. South Korea Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Social Customer Relationship Management Market

  • 15.1. Western Europe Social Customer Relationship Management Market Overview
  • 15.2. Western Europe Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Social Customer Relationship Management Market

  • 16.1. UK Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Social Customer Relationship Management Market

  • 17.1. Germany Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Social Customer Relationship Management Market

  • 18.1. France Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Social Customer Relationship Management Market

  • 19.1. Italy Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Social Customer Relationship Management Market

  • 20.1. Spain Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Social Customer Relationship Management Market

  • 21.1. Eastern Europe Social Customer Relationship Management Market Overview
  • 21.2. Eastern Europe Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Social Customer Relationship Management Market

  • 22.1. Russia Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Social Customer Relationship Management Market

  • 23.1. North America Social Customer Relationship Management Market Overview
  • 23.2. North America Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Social Customer Relationship Management Market

  • 24.1. USA Social Customer Relationship Management Market Overview
  • 24.2. USA Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Social Customer Relationship Management Market

  • 25.1. Canada Social Customer Relationship Management Market Overview
  • 25.2. Canada Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Social Customer Relationship Management Market

  • 26.1. South America Social Customer Relationship Management Market Overview
  • 26.2. South America Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Social Customer Relationship Management Market

  • 27.1. Brazil Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Social Customer Relationship Management Market

  • 28.1. Middle East Social Customer Relationship Management Market Overview
  • 28.2. Middle East Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Social Customer Relationship Management Market

  • 29.1. Africa Social Customer Relationship Management Market Overview
  • 29.2. Africa Social Customer Relationship Management Market, Segmentation By Deployment Model, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Social Customer Relationship Management Market, Segmentation By Functionality, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Social Customer Relationship Management Market, Segmentation By Organization Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Social Customer Relationship Management Market Competitive Landscape And Company Profiles

  • 30.1. Social Customer Relationship Management Market Competitive Landscape
  • 30.2. Social Customer Relationship Management Market Company Profiles
    • 30.2.1. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. SAP SE Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. Salesforce Inc Overview, Products and Services, Strategy and Financial Analysis

31. Social Customer Relationship Management Market Other Major And Innovative Companies

  • 31.1. Adobe Inc
  • 31.2. SAS Institute
  • 31.3. ReplyApp Inc
  • 31.4. HubSpot Inc
  • 31.5. Pegasystems Inc
  • 31.6. Zendesk
  • 31.7. Zoho Corporation
  • 31.8. Verint Systems
  • 31.9. RWS Holdings
  • 31.10. monday.com
  • 31.11. Freshworks Inc
  • 31.12. Sprout Social Inc
  • 31.13. Brandwatch
  • 31.14. Jive Software Inc
  • 31.15. Agora Media SAS

32. Global Social Customer Relationship Management Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Social Customer Relationship Management Market

34. Recent Developments In The Social Customer Relationship Management Market

35. Social Customer Relationship Management Market High Potential Countries, Segments and Strategies

  • 35.1 Social Customer Relationship Management Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Social Customer Relationship Management Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Social Customer Relationship Management Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer