顧客サービスにおけるジェネレーティブAIの世界市場レポート 2025年

顧客サービスにおけるジェネレーティブAI市場規模は、今後数年間で飛躍的な成長が見込まれます。2029年にはCAGR27.9％で17億6,000万米ドルに成長します。予測期間の成長は、IoTデバイスとの統合、多言語サポートの拡大、倫理的AIの重視、拡張現実（AR）の統合、感情知能の重視などに起因すると考えられます。予測期間における主な動向には、AIを活用したレコメンデーションの拡大、AIを活用したバーチャルアシスタントの台頭、感情的エンゲージメントの重視の高まり、ソーシャルメディアプラットフォームとの統合、AIを活用した感情分析の採用などがあります。

旅行・ホスピタリティ分野での顧客サービスにおけるAIの利用拡大が、顧客サービス市場におけるジェネレーティブAIの拡大を促進すると予想されます。旅行・ホスピタリティ部門には、旅行、観光、宿泊、食事、娯楽、レクリエーションに関連する事業やサービスが含まれます。AIは、旅行者にパーソナライズされた効率的で簡単にアクセスできる支援を提供することで、旅行・観光業界の顧客サービスを変革し、旅行者の体験を向上させ、旅行会社の事業成長を促進しています。例えば、2024年8月、ドイツを拠点とし、遠隔地の世界人材のソーシングに特化した人材紹介・派遣会社であるWifi Talentsは、AIがホテル業界における重要なプレーヤーになりつつあり、2025年までに顧客とのやり取りの85％がAIチャットボットによって処理されると予想されると強調しました。この分野におけるAIの世界市場は、2023年までに18億米ドルに達すると予測されています。このように、旅行・ホスピタリティ業界における顧客サービスでのAI利用の増加が、顧客サービス市場におけるジェネレーティブAIの成長を促進しています。

ジェネレーティブAI顧客サービス市場の大手企業は、顧客との対話を変革し、サービス業務を合理化するための先駆的な自動化技術に注力しています。これらのイノベーションは、オーダーメイドの応答を自動生成し、予測分析を活用し、インテリジェントな意思決定プロセスを促進することで、対応力強化、パーソナライゼーション、業務効率化を促進します。例えば、米国を拠点とするカスタマーサービス自動化企業のエイダは、2023年4月、メッセージングや音声を含む様々なチャネルを通じてパーソナライズされた直感的なやり取りを提供することで、顧客体験を改善するよう設計された生成AI主導のカスタマーサービス・スイートを発表しました。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、コロナ、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界顧客サービスにおけるジェネレーティブAI PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界の顧客サービスにおけるジェネレーティブAI市場：成長率分析
• 世界の顧客サービスにおけるジェネレーティブAI市場の実績：規模と成長, 2019-2024
• 世界の顧客サービスにおけるジェネレーティブAI市場の予測：規模と成長, 2024-2029, 2034F
• 世界顧客サービスにおけるジェネレーティブAI総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界の顧客サービスにおけるジェネレーティブAI市場：展開別、実績と予測, 2019-2024, 2024-2029F, 2034F
• クラウドベース
• オンプレミス
• ハイブリッド
• 世界の顧客サービスにおけるジェネレーティブAI市場：用途別、実績と予測, 2019-2024, 2024-2029F, 2034F
• チャットボット
• バーチャルアシスタント
• パーソナライズされたおすすめ
• 感情分析
• その他の用途
• 世界の顧客サービスにおけるジェネレーティブAI市場：業界別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 小売り
• 銀行金融サービスおよび保険（BFSI）
• 情報技術（IT）と通信
• 旅行とホスピタリティ
• ヘルスケア
• その他の産業
• 世界の顧客サービスにおけるジェネレーティブAI市場、クラウドベースのタイプ別サブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• パブリッククラウド
• プライベートクラウド
• マルチクラウド
• 世界の顧客サービスにおけるジェネレーティブAI市場オンプレミスのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 単一のエンタープライズ展開
• マルチエンタープライズ展開
• 世界の顧客サービスにおけるジェネレーティブAI市場、ハイブリッドのサブセグメンテーション、タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• クラウド統合オンプレミスソリューション
• マルチクラウドハイブリッドモデル
• クラウドとオンプレミスの統合ソリューション

第7章 地域別・国別分析

• 世界の顧客サービスにおけるジェネレーティブAI市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界の顧客サービスにおけるジェネレーティブAI市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• 顧客サービスにおけるジェネレーティブAI市場：競合情勢
• 顧客サービスにおけるジェネレーティブAI市場：企業プロファイル
  • Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
  • Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• SAP SE
• salesforce.com inc.
• Twilio Inc.
• Nuance Communications Inc.
• Zendesk Inc.
• Verint Systems Inc.
• LivePerson Inc.
• Intercom Inc.
• Adastra Corporation
• Boost.ai AS
• Haptik Inc.
• Helpshift Inc.
• Rasa Technologies Inc.
• Cognigy Inc.
• DigitalGenius Corporation

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• 顧客サービスにおけるジェネレーティブAI市場2029：新たな機会を提供する国
• 顧客サービスにおけるジェネレーティブAI市場2029：新たな機会を提供するセグメント
• 顧客サービスにおけるジェネレーティブAI市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Generative AI in customer services involves artificial intelligence technologies designed to autonomously produce responses that closely mimic human interaction in addressing customer inquiries or problems. These systems leverage natural language processing and machine learning to comprehend inquiries and generate responses that are both relevant and contextually appropriate, thereby improving the efficiency and scalability of customer service functions.

The primary forms of generative AI utilized in customer services include cloud-based, on-premise, and hybrid models. Cloud-based generative AI operates on servers hosted remotely, using AI algorithms to autonomously generate responses, recommendations, or solutions to customer inquiries, thereby streamlining support operations and enhancing customer satisfaction. This technology is applied across various functionalities such as chatbots, virtual assistants, personalized recommendations, and sentiment analysis. It serves multiple sectors, including banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, travel and hospitality, healthcare, among others.

The generative AI in customer services research report is one of a series of new reports from The Business Research Company that provides generative AI in customer services market statistics, including the generative AI in customer services industry's global market size, regional shares, competitors with a generative AI in customer services market share, detailed generative AI in customer services market segments, market trends and opportunities, and any further data you may need to thrive in the generative AI in customer services industry. This generative AI in customer services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The generative AI in customer services market size has grown exponentially in recent years. It will grow from $0.51 billion in 2024 to $0.66 billion in 2025 at a compound annual growth rate (CAGR) of 28.2%. The growth in the historic period can be attributed to emergence of chatbots, advancements in natural language processing, rising volume of customer data, and focus on customer experience.

The generative AI in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.76 billion in 2029 at a compound annual growth rate (CAGR) of 27.9%. The growth in the forecast period can be attributed to integration with IoT devices, expansion of multilingual support, emphasis on ethical AI, augmented reality (AR) integration, focus on emotional intelligence. Major trends in the forecast period include expansion of AI-powered recommendations, rise of AI-powered virtual assistants, increased focus on emotional engagement, integration with social media platforms, and adoption of AI-powered sentiment analysis.

The growing use of AI in customer services within the travel and hospitality sector is expected to drive the expansion of generative AI in the customer services market. The travel and hospitality sector includes businesses and services related to travel, tourism, lodging, dining, entertainment, and recreation. AI is transforming customer services in the travel and tourism industry by offering personalized, efficient, and easily accessible assistance to travelers, thereby enhancing their experience and fostering business growth for travel companies. For example, in August 2024, Wifi Talents, a Germany-based recruitment and staffing agency specializing in sourcing remote global talent, highlighted that AI is becoming a key player in the hotel industry, with 85% of customer interactions anticipated to be handled by AI chatbots by 2025. The global market for AI in this sector is projected to reach $1.8 billion by 2023. Thus, the increasing use of AI in customer services within the travel and hospitality industry is driving the growth of generative AI in the customer services market.

Leading enterprises in the generative AI customer services market are focusing on pioneering automation technologies to transform customer interactions and streamline service operations. These innovations promote enhanced responsiveness, personalization, and operational efficiency by automatically generating tailored responses, utilizing predictive analytics, and facilitating intelligent decision-making processes. For example, in April 2023, Ada, a customer service automation company based in the US, introduced a generative AI-driven customer service suite designed to improve customer experiences by providing personalized and intuitive interactions through various channels, including messaging and voice.

In June 2023, Ramp, a finance automation platform provider in the US, acquired Cohere.io, an AI-powered customer support platform company, for an undisclosed sum. This acquisition aims to bolster Ramp's automation capabilities, particularly by leveraging large language models to automate a substantial volume of customer support ticket responses, enhancing overall service efficiency.

Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc.

North America was the largest region in the generative AI in customer services market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the generative ai in customer services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The generative AI in customer services market consists of revenues earned by entities by providing services such as automated responses, personalized recommendations, language translation, sentiment analysis, content generation, and fraud detection. The market value includes the value of related goods sold by the service provider or included within the service offering. The generative AI in customer services market also includes sales of personalization platforms, predictive analytics tools, sales enablement software, sentiment analysis tools, and dynamic pricing solutions. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Generative AI In Customer Services Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative ai in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for generative ai in customer services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The generative ai in customer services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Deployment: Cloud Based; On Premise; Hybrid
• 2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis; Other Applications
• 3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare; Other Industries
• Subsegments:
• 1) By Cloud-Based: Public Cloud; Private Cloud; Multi-Cloud
• 2) By On-Premise: Single Enterprise Deployment; Multi-Enterprise Deployment
• 3) By Hybrid: Cloud-Integrated On-Premise Solutions; Multi-Cloud Hybrid Models; Cloud And On-Premise Integration Solutions
• Companies Mentioned: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Generative AI In Customer Services Market Characteristics

3. Generative AI In Customer Services Market Trends And Strategies

4. Generative AI In Customer Services Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Generative AI In Customer Services Growth Analysis And Strategic Analysis Framework

• 5.1. Global Generative AI In Customer Services PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Generative AI In Customer Services Market Growth Rate Analysis
• 5.4. Global Generative AI In Customer Services Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Generative AI In Customer Services Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Generative AI In Customer Services Total Addressable Market (TAM)

6. Generative AI In Customer Services Market Segmentation

• 6.1. Global Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud Based
• On Premise
• Hybrid
• 6.2. Global Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Chatbot
• Virtual Assistants
• Personalized Recommendations
• Sentiment Analysis
• Other Applications
• 6.3. Global Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Retail
• Banking Financial Services And Insurance (BFSI)
• Information Technology (IT) And Telecommunications
• Travel And Hospitality
• Healthcare
• Other Industries
• 6.4. Global Generative AI In Customer Services Market, Sub-Segmentation Of Cloud-Based, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Public Cloud
• Private Cloud
• Multi-Cloud
• 6.5. Global Generative AI In Customer Services Market, Sub-Segmentation Of On-Premise, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Single Enterprise Deployment
• Multi-Enterprise Deployment
• 6.6. Global Generative AI In Customer Services Market, Sub-Segmentation Of Hybrid, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Cloud-Integrated On-Premise Solutions
• Multi-Cloud Hybrid Models
• Cloud And On-Premise Integration Solutions

7. Generative AI In Customer Services Market Regional And Country Analysis

• 7.1. Global Generative AI In Customer Services Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Generative AI In Customer Services Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Generative AI In Customer Services Market

• 8.1. Asia-Pacific Generative AI In Customer Services Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Generative AI In Customer Services Market

• 9.1. China Generative AI In Customer Services Market Overview
• 9.2. China Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Generative AI In Customer Services Market

• 10.1. India Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Generative AI In Customer Services Market

• 11.1. Japan Generative AI In Customer Services Market Overview
• 11.2. Japan Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Generative AI In Customer Services Market

• 12.1. Australia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Generative AI In Customer Services Market

• 13.1. Indonesia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Generative AI In Customer Services Market

• 14.1. South Korea Generative AI In Customer Services Market Overview
• 14.2. South Korea Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Generative AI In Customer Services Market

• 15.1. Western Europe Generative AI In Customer Services Market Overview
• 15.2. Western Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Generative AI In Customer Services Market

• 16.1. UK Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Generative AI In Customer Services Market

• 17.1. Germany Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Generative AI In Customer Services Market

• 18.1. France Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Generative AI In Customer Services Market

• 19.1. Italy Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Generative AI In Customer Services Market

• 20.1. Spain Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Generative AI In Customer Services Market

• 21.1. Eastern Europe Generative AI In Customer Services Market Overview
• 21.2. Eastern Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Generative AI In Customer Services Market

• 22.1. Russia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Generative AI In Customer Services Market

• 23.1. North America Generative AI In Customer Services Market Overview
• 23.2. North America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Generative AI In Customer Services Market

• 24.1. USA Generative AI In Customer Services Market Overview
• 24.2. USA Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Generative AI In Customer Services Market

• 25.1. Canada Generative AI In Customer Services Market Overview
• 25.2. Canada Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Generative AI In Customer Services Market

• 26.1. South America Generative AI In Customer Services Market Overview
• 26.2. South America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Generative AI In Customer Services Market

• 27.1. Brazil Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Generative AI In Customer Services Market

• 28.1. Middle East Generative AI In Customer Services Market Overview
• 28.2. Middle East Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Generative AI In Customer Services Market

• 29.1. Africa Generative AI In Customer Services Market Overview
• 29.2. Africa Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Generative AI In Customer Services Market Competitive Landscape And Company Profiles

• 30.1. Generative AI In Customer Services Market Competitive Landscape
• 30.2. Generative AI In Customer Services Market Company Profiles
  • 30.2.1. Amazon.com Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Alphabet Inc. Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Microsoft Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. International Business Machines Corporation Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Oracle Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Generative AI In Customer Services Market Other Major And Innovative Companies

• 31.1. SAP SE
• 31.2. salesforce.com inc.
• 31.3. Twilio Inc.
• 31.4. Nuance Communications Inc.
• 31.5. Zendesk Inc.
• 31.6. Verint Systems Inc.
• 31.7. LivePerson Inc.
• 31.8. Intercom Inc.
• 31.9. Adastra Corporation
• 31.10. Boost.ai AS
• 31.11. Haptik Inc.
• 31.12. Helpshift Inc.
• 31.13. Rasa Technologies Inc.
• 31.14. Cognigy Inc.
• 31.15. DigitalGenius Corporation

32. Global Generative AI In Customer Services Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Generative AI In Customer Services Market

34. Recent Developments In The Generative AI In Customer Services Market

35. Generative AI In Customer Services Market High Potential Countries, Segments and Strategies

• 35.1 Generative AI In Customer Services Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Generative AI In Customer Services Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Generative AI In Customer Services Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer