コールセンターアウトソーシングの世界市場レポート 2025年

コールセンターアウトソーシング市場規模は、今後数年間で力強い成長が見込まれます。2029年の年間平均成長率（CAGR）は7.5％で、1,620億1,000万米ドルに成長します。予測期間中の成長は、マルチチャネルのカスタマーサポート、カスタマーエクスペリエンスの重視、データセキュリティとコンプライアンス、柔軟なワークモデル、社会的責任と持続可能性に起因すると考えられます。予測期間の主な動向には、先進技術、技術の進歩、デジタルトランスフォーメーションの重視、データセキュリティとコンプライアンス、カスタマーエクスペリエンス（CX）の重視などがあります。

拡大するeコマース業界は、今後のコールセンターアウトソーシング市場の成長を牽引すると予想されます。eコマース（電子商取引）とは、電子ネットワーク（最も一般的なものはインターネット）を介した商品やサービスの売買、金銭やデータのやり取りを指します。コールセンターアウトソーシングサービスは、eコマース企業に対し、顧客からの問い合わせに対応する熟練した訓練を受けたエージェントを提供し、質の高い顧客支援とサポートを保証します。例えば、2024年2月、米国政府機関である米国国勢調査局による「四半期小売eコマース売上高レポート2024」によると、2024年第2四半期の米国小売eコマース売上高は2,916億米ドルに達し、前期比1.3％増、前年同期比6.7％増を記録しました。eコマースは小売売上高全体の16.0%を占め、1兆8,269億米ドルと推定されます。このように、eコマース産業の拡大がコールセンターアウトソーシング市場の成長を後押ししています。

クラウド技術の採用が増加していることも、コールセンターアウトソーシング市場の成長をさらに促進すると予想されます。クラウドとは、インターネット上にホストされたリモートサーバーのネットワークを指し、データの保存、管理、ユーザーや組織へのアプリケーションやサービスの提供を行う。コールセンターアウトソーシングのクラウド技術は、顧客とのやり取りやデータを管理するためのスケーラブルなインフラを提供し、リモートワークをサポートし、運用コストを削減しながらサービスの柔軟性を高める。また、リアルタイムのデータアクセスや分析が可能になり、顧客サービスやパフォーマンスのモニタリングが向上します。例えば、ルクセンブルクを拠点とする政府間機関ユーロスタットによると、2023年12月、EU企業の45.2%がクラウド・コンピューティング・サービスを購入しており、2021年から4.2ポイント増加しています。このうち、82.7%が電子メールシステムに、68%がファイルストレージに、66.3%がクラウドベースのオフィスソフトウェアに、61%がセキュリティアプリケーションに、約43%がデータベースのクラウド化にクラウドソリューションを利用しています。その結果、クラウドベースのソリューションに対する需要の高まりが、SaaS（Software as a Service）市場の成長を促進すると予想されます。

目次

第1章 エグゼクティブサマリー

第2章 市場の特徴

第3章 市場動向と戦略

第4章 市場- 金利、インフレ、地政学、コロナ、回復が市場に与える影響を含むマクロ経済シナリオ

第5章 世界の成長分析と戦略分析フレームワーク

• 世界コールセンターアウトソーシング PESTEL分析（政治、社会、技術、環境、法的要因、促進要因、抑制要因）
• 最終用途産業の分析
• 世界のコールセンターアウトソーシング市場：成長率分析
• 世界のコールセンターアウトソーシング市場の実績：規模と成長, 2019-2024
• 世界のコールセンターアウトソーシング市場の予測：規模と成長, 2024-2029, 2034F
• 世界コールセンターアウトソーシング総アドレス可能市場（TAM）

第6章 市場セグメンテーション

• 世界のコールセンターアウトソーシング市場：タイプ別、実績と予測, 2019-2024, 2024-2029F, 2034F
• インバウンドサービス
• アウトバウンドサービス
• 世界のコールセンターアウトソーシング市場：企業規模別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 大企業
• 中小企業
• スタートアップ
• 世界のコールセンターアウトソーシング市場：業界別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 銀行、金融サービス、保険（BFSI）
• 情報技術と通信
• ヘルスケア
• 小売り
• 製造業
• その他の業種
• 世界のコールセンターアウトソーシング市場インバウンドサービスの種類別のサブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• カスタマーサポート
• テクニカルサポート
• 注文処理
• ヘルプデスクサービス
• 世界のコールセンターアウトソーシング市場アウトバウンドサービスの種類別のサブセグメンテーション、実績と予測, 2019-2024, 2024-2029F, 2034F
• テレマーケティング
• リードジェネレーション
• 顧客調査
• 回収サービス

第7章 地域別・国別分析

• 世界のコールセンターアウトソーシング市場：地域別、実績と予測, 2019-2024, 2024-2029F, 2034F
• 世界のコールセンターアウトソーシング市場：国別、実績と予測, 2019-2024, 2024-2029F, 2034F

第8章 アジア太平洋市場

第9章 中国市場

第10章 インド市場

第11章 日本市場

第12章 オーストラリア市場

第13章 インドネシア市場

第14章 韓国市場

第15章 西欧市場

第16章 英国市場

第17章 ドイツ市場

第18章 フランス市場

第19章 イタリア市場

第20章 スペイン市場

第21章 東欧市場

第22章 ロシア市場

第23章 北米市場

第24章 米国市場

第25章 カナダ市場

第26章 南米市場

第27章 ブラジル市場

第28章 中東市場

第29章 アフリカ市場

第30章 競合情勢と企業プロファイル

• コールセンターアウトソーシング市場：競合情勢
• コールセンターアウトソーシング市場：企業プロファイル
  • Accenture plc Overview, Products and Services, Strategy and Financial Analysis
  • Telefonica S.A Overview, Products and Services, Strategy and Financial Analysis
  • Capgemini SE Overview, Products and Services, Strategy and Financial Analysis
  • Cognizant Overview, Products and Services, Strategy and Financial Analysis
  • Infosys BPM Overview, Products and Services, Strategy and Financial Analysis

第31章 その他の大手企業と革新的企業

• Wipro
• Teleperformance SE
• Tech Mahindra
• Concentrix
• Arvato AG
• Genpact
• Conduent Inc.
• Comdata Group
• Telus International
• TTEC Holdings Inc.
• Alorica
• Sutherland Global Services
• WNS Global Services
• TaskUs
• Transcom WorldWide AB

第32章 世界の市場競合ベンチマーキングとダッシュボード

第33章 主要な合併と買収

第34章 最近の市場動向

第35章 市場の潜在力が高い国、セグメント、戦略

• コールセンターアウトソーシング市場2029：新たな機会を提供する国
• コールセンターアウトソーシング市場2029：新たな機会を提供するセグメント
• コールセンターアウトソーシング市場2029：成長戦略
  • 市場動向に基づく戦略
  • 競合の戦略

第36章 付録

Call center outsourcing is a business strategy wherein a company engages an external service provider to oversee customer service and tele-calling-related activities on its behalf. This approach allows businesses to concentrate on their core activities while an external team manages customer service functions.

The primary types of call center outsourcing include inbound and outbound services. Inbound services involve handling incoming calls, messages, and inquiries from customers. Call center outsourcing in inbound services improves customer support by efficiently managing inquiries, order processing, and issue resolution. This outsourcing model is applied across enterprises of various sizes, encompassing large enterprises, small and medium enterprises (SMEs), and startups. It finds utility in various industry verticals, including banking, financial services, and insurance (BFSI), information technology and telecom, healthcare, retail, manufacturing, and others.

The call center outsourcing market research report is one of a series of new reports from The Business Research Company that provides call center outsourcing market statistics, including call center outsourcing industry global market size, regional shares, competitors with a call center outsourcing market share, detailed call center outsourcing market segments, market trends and opportunities, and any further data you may need to thrive in the call center outsourcing industry. This call center outsourcing market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center outsourcing market size has grown strongly in recent years. It will grow from $113.49 billion in 2024 to $121.28 billion in 2025 at a compound annual growth rate (CAGR) of 6.9%. The growth in the historic period can be attributed to focus on core competencies, scalability, 24/7 customer support, access to specialized skills.

The call center outsourcing market size is expected to see strong growth in the next few years. It will grow to $162.01 billion in 2029 at a compound annual growth rate (CAGR) of 7.5%. The growth in the forecast period can be attributed to multichannel customer support, focus on customer experience, data security and compliance, flexible work models, social responsibility and sustainability. Major trends in the forecast period include advanced technologies, technological advancements, emphasis on digital transformation, data security and compliance, focus on customer experience (CX).

The expanding e-commerce industry is expected to drive growth in the call center outsourcing market moving forward. E-commerce, or electronic commerce, involves the buying and selling of goods and services and the exchange of money or data via electronic networks, most commonly the Internet. Call center outsourcing services provide e-commerce companies with skilled, trained agents to handle customer inquiries, ensuring high-quality customer assistance and support. For example, in February 2024, according to the Quarterly Retail E-Commerce Sales Report 2024 by the United States Census Bureau, a U.S. government agency, U.S. retail e-commerce sales reached $291.6 billion in the second quarter of 2024, marking a 1.3% increase from the previous quarter and a 6.7% rise compared to the same period in 2023. E-commerce accounted for 16.0% of total retail sales, which were estimated at $1,826.9 billion. Thus, the expanding e-commerce industry is fueling growth in the call center outsourcing market.

The rising adoption of cloud technology is expected to further drive growth in the call center outsourcing market. The cloud refers to a network of remote servers hosted on the Internet, providing data storage, management, and delivery of applications and services to users and organizations. Cloud technology in call center outsourcing offers scalable infrastructure for managing customer interactions and data, supports remote work, and enhances service flexibility while reducing operational costs. It also enables real-time data access and analysis, improving customer service and performance monitoring. For instance, in December 2023, according to Eurostat, a Luxembourg-based intergovernmental organization, 45.2% of EU enterprises reported purchasing cloud computing services in 2023, an increase of 4.2 percentage points from 2021. Among these, 82.7% used cloud solutions for email systems, 68% for file storage, 66.3% for cloud-based office software, 61% for security applications, and around 43% for hosting databases in the cloud. Consequently, the rising demand for cloud-based solutions is expected to drive growth in the software as a service (SaaS) market.

Key companies in the call center outsourcing market are increasingly focusing on introducing AI-based real-time contact center solutions to optimize profitability. AI-based contact centers enable agents to analyze client needs and emotions, providing real-time coaching to help them make informed decisions for customers. Qualtrics introduced Real-Time Agent Assist and Automated Call Summaries Solutions in October 2022. These solutions utilize AI and machine learning to offer personalized coaching and suggestions during customer calls. Real-time agent assist enhances customer support skills by analyzing live conversations and providing improvement prompts, while automated call summaries generate comprehensive summaries, including sentiment, topics discussed, and action items. Automated Call Summaries integrate seamlessly with CRM systems to provide a comprehensive customer experience history and a unified source for all customer records.

In May 2022, Concentrix, a U.S.-based business research outsourcing company, acquired ServiceSource International, Inc. for approximately $131 million. This acquisition is intended to strengthen Concentrix's capabilities in the rapidly expanding B2B sales sector and broaden its client portfolio, which includes leading technology and new economy brands. ServiceSource International, Inc., a U.S.-based company, is a notable provider of outsourced go-to-market services, specializing in B2B digital sales and customer success transformation.

Major companies operating in the call center outsourcing market report are Accenture PLC, Telefonica S.A, Capgemini SE, Cognizant, Infosys BPM, Wipro, Teleperformance SE, Tech Mahindra, Concentrix, Arvato AG, Genpact, Conduent Inc., Comdata Group, Telus International, TTEC Holdings Inc., Alorica, Sutherland Global Services, WNS Global Services, TaskUs, Transcom WorldWide AB, Datamark Inc., Hinduja Global Solutions, IBEX Global Solutions PLC, Startek, VXI Global Solutions, Fusion BPO Services Limited, Arise Virtual Solutions Inc., LiveOps, Groupe Acticall S.A.

North America was the largest region in the call center outsourcing market in 2024. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center outsourcing market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center outsourcing market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain

The call center outsourcing market includes revenues earned by entities by providing services such as customer support, order processing, inquiry handling, appointment scheduling, support, and feedback. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Call Center Outsourcing Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center outsourcing market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for call center outsourcing ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The call center outsourcing market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

• The market characteristics section of the report defines and explains the market.
• The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
• The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the Russia-Ukraine war, rising inflation, higher interest rates, and the legacy of the COVID-19 pandemic.

• Market segmentations break down the market into sub markets.
• The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
• The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
• The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

• Markets Covered:1) By Type: Inbound Services; Outbound Services
• 2) By Enterprise Size: Large Enterprise; Small And Medium Enterprises (SMEs); Startups
• 3) By Vertical: Banking, Financial Services And Insurance (BFSI); Information Technology And Telecom; Healthcare; Retail; Manufacturing; Other Verticals
• Subsegments:
• 1) By Inbound Services: Customer Support; Technical Support; Order Processing; Helpdesk Services
• 2) By Outbound Services: Telemarketing; Lead Generation; Customer Surveys; Collections Services
• Companies Mentioned: Accenture plc; Telefonica S.A; Capgemini SE; Cognizant; Infosys BPM
• Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
• Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
• Time series: Five years historic and ten years forecast.
• Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
• Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
• Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
• Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Call Center Outsourcing Market Characteristics

3. Call Center Outsourcing Market Trends And Strategies

4. Call Center Outsourcing Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Covid And Recovery On The Market

5. Global Call Center Outsourcing Growth Analysis And Strategic Analysis Framework

• 5.1. Global Call Center Outsourcing PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
• 5.2. Analysis Of End Use Industries
• 5.3. Global Call Center Outsourcing Market Growth Rate Analysis
• 5.4. Global Call Center Outsourcing Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
• 5.5. Global Call Center Outsourcing Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
• 5.6. Global Call Center Outsourcing Total Addressable Market (TAM)

6. Call Center Outsourcing Market Segmentation

• 6.1. Global Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Inbound Services
• Outbound Services
• 6.2. Global Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Large Enterprise
• Small And Medium Enterprises (SMEs)
• Startups
• 6.3. Global Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Banking, Financial Services And Insurance (BFSI)
• Information Technology And Telecom
• Healthcare
• Retail
• Manufacturing
• Other Verticals
• 6.4. Global Call Center Outsourcing Market, Sub-Segmentation Of Inbound Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Customer Support
• Technical Support
• Order Processing
• Helpdesk Services
• 6.5. Global Call Center Outsourcing Market, Sub-Segmentation Of Outbound Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• Telemarketing
• Lead Generation
• Customer Surveys
• Collections Services

7. Call Center Outsourcing Market Regional And Country Analysis

• 7.1. Global Call Center Outsourcing Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 7.2. Global Call Center Outsourcing Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Call Center Outsourcing Market

• 8.1. Asia-Pacific Call Center Outsourcing Market Overview
• Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
• 8.2. Asia-Pacific Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.3. Asia-Pacific Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 8.4. Asia-Pacific Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Call Center Outsourcing Market

• 9.1. China Call Center Outsourcing Market Overview
• 9.2. China Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.3. China Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
• 9.4. China Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Call Center Outsourcing Market

• 10.1. India Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.2. India Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 10.3. India Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Call Center Outsourcing Market

• 11.1. Japan Call Center Outsourcing Market Overview
• 11.2. Japan Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.3. Japan Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 11.4. Japan Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Call Center Outsourcing Market

• 12.1. Australia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.2. Australia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 12.3. Australia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Call Center Outsourcing Market

• 13.1. Indonesia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.2. Indonesia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 13.3. Indonesia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Call Center Outsourcing Market

• 14.1. South Korea Call Center Outsourcing Market Overview
• 14.2. South Korea Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.3. South Korea Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 14.4. South Korea Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Call Center Outsourcing Market

• 15.1. Western Europe Call Center Outsourcing Market Overview
• 15.2. Western Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.3. Western Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 15.4. Western Europe Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Call Center Outsourcing Market

• 16.1. UK Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.2. UK Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 16.3. UK Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Call Center Outsourcing Market

• 17.1. Germany Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.2. Germany Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 17.3. Germany Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Call Center Outsourcing Market

• 18.1. France Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.2. France Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 18.3. France Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Call Center Outsourcing Market

• 19.1. Italy Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.2. Italy Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 19.3. Italy Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Call Center Outsourcing Market

• 20.1. Spain Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.2. Spain Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 20.3. Spain Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Call Center Outsourcing Market

• 21.1. Eastern Europe Call Center Outsourcing Market Overview
• 21.2. Eastern Europe Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.3. Eastern Europe Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 21.4. Eastern Europe Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Call Center Outsourcing Market

• 22.1. Russia Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.2. Russia Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 22.3. Russia Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Call Center Outsourcing Market

• 23.1. North America Call Center Outsourcing Market Overview
• 23.2. North America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.3. North America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 23.4. North America Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Call Center Outsourcing Market

• 24.1. USA Call Center Outsourcing Market Overview
• 24.2. USA Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.3. USA Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 24.4. USA Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Call Center Outsourcing Market

• 25.1. Canada Call Center Outsourcing Market Overview
• 25.2. Canada Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.3. Canada Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 25.4. Canada Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Call Center Outsourcing Market

• 26.1. South America Call Center Outsourcing Market Overview
• 26.2. South America Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.3. South America Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 26.4. South America Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Call Center Outsourcing Market

• 27.1. Brazil Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.2. Brazil Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 27.3. Brazil Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Call Center Outsourcing Market

• 28.1. Middle East Call Center Outsourcing Market Overview
• 28.2. Middle East Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.3. Middle East Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 28.4. Middle East Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Call Center Outsourcing Market

• 29.1. Africa Call Center Outsourcing Market Overview
• 29.2. Africa Call Center Outsourcing Market, Segmentation By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.3. Africa Call Center Outsourcing Market, Segmentation By Enterprise Size, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
• 29.4. Africa Call Center Outsourcing Market, Segmentation By Vertical, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Call Center Outsourcing Market Competitive Landscape And Company Profiles

• 30.1. Call Center Outsourcing Market Competitive Landscape
• 30.2. Call Center Outsourcing Market Company Profiles
  • 30.2.1. Accenture plc Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.2. Telefonica S.A Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.3. Capgemini SE Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.4. Cognizant Overview, Products and Services, Strategy and Financial Analysis
  • 30.2.5. Infosys BPM Overview, Products and Services, Strategy and Financial Analysis

31. Call Center Outsourcing Market Other Major And Innovative Companies

• 31.1. Wipro
• 31.2. Teleperformance SE
• 31.3. Tech Mahindra
• 31.4. Concentrix
• 31.5. Arvato AG
• 31.6. Genpact
• 31.7. Conduent Inc.
• 31.8. Comdata Group
• 31.9. Telus International
• 31.10. TTEC Holdings Inc.
• 31.11. Alorica
• 31.12. Sutherland Global Services
• 31.13. WNS Global Services
• 31.14. TaskUs
• 31.15. Transcom WorldWide AB

32. Global Call Center Outsourcing Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Call Center Outsourcing Market

34. Recent Developments In The Call Center Outsourcing Market

35. Call Center Outsourcing Market High Potential Countries, Segments and Strategies

• 35.1 Call Center Outsourcing Market In 2029 - Countries Offering Most New Opportunities
• 35.2 Call Center Outsourcing Market In 2029 - Segments Offering Most New Opportunities
• 35.3 Call Center Outsourcing Market In 2029 - Growth Strategies
  • 35.3.1 Market Trend Based Strategies
  • 35.3.2 Competitor Strategies

36. Appendix

• 36.1. Abbreviations
• 36.2. Currencies
• 36.3. Historic And Forecast Inflation Rates
• 36.4. Research Inquiries
• 36.5. The Business Research Company
• 36.6. Copyright And Disclaimer